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2012-12-11 Interoute Contract ECMWF 2012-207

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2012-12-11 Interoute Contract ECMWF 2012-207 TABLE OF CONTENTS 1 DEFINITIONS AND INTERPRETATION ....................................................................................................... 4 2 SCOPE OF CONTRACT AND ACCEDING PARTIES ..................................................................................... 12 3 DUE DILIGENCE ...................................................................................................................................... 14 4 IMPLEMENTATION ................................................................................................................................ 14 5 TESTING ................................................................................................................................................. 14 6 IMPLEMENTATION DELAYS AND LIQUIDATED DAMAGES ...................................................................... 15 7 PROVISION OF THE SERVICE .................................................................................................................. 15 8 ACCOUNT AND SERVICE MANAGEMENT ............................................................................................... 16 9 IPR, USER SITES AND EQUIPMENT ......................................................................................................... 17 10 CHARGES AND PAYMENT ...................................................................................................................... 18 11 TECHNICAL AND COMMERCIAL REFRESH ............................................................................................... 19 12 CHANGE CONTROL ................................................................................................................................ 20 13 SUB-CONTRACTING ............................................................................................................................... 20 14 CONTRACTOR PERSONNEL .................................................................................................................... 21 15 GENERAL OBLIGATIONS OF THE PARTIES: CONTRACTOR’S OBLIGATIONS.............................................. 21 16 GENERAL OBLIGATIONS OF THE PARTIES: ECMWF AND AP OBLIGATIONS ............................................. 21 17 WARRANTIES ......................................................................................................................................... 22 18 CHANGE IN LAW .................................................................................................................................... 23 19 OBSERVANCE OF LAW ........................................................................................................................... 23 20 BUSINESS CONTINUITY AND DISASTER RECOVERY ................................................................................ 23 21 FORCE MAJEURE .................................................................................................................................... 23 22 INDEMNITIES ......................................................................................................................................... 24 23 LIMITATIONS ON LIABILITY .................................................................................................................... 25 24 ACCEDING PARTY LIABILITY ................................................................................................................... 27 25 INSURANCE ........................................................................................................................................... 27 26 TERMINATION BY ECMWF ..................................................................................................................... 28 27 TERMINATION AND SUSPENSION BY THE CONTRACTOR ....................................................................... 29 28 TERMINATION FOR CONTINUING FORCE MAJEURE EVENT .................................................................... 30 29 REMEDIAL PLAN PROCESS ..................................................................................................................... 30 30 CONSEQUENCES OF EXPIRY OR TERMINATION ...................................................................................... 31 31 EXIT MANAGEMENT AND MIGRATION .................................................................................................. 32 32 ASSIGNMENT ......................................................................................................................................... 33 33 WAIVER AND CUMULATIVE RIGHTS ...................................................................................................... 33 34 RELATIONSHIP OF THE PARTIES ............................................................................................................. 34 Page 2 (of 144) Contract/ECMWF/2012/207 35 CONFIDENTIALITY .................................................................................................................................. 34 36 PUBLICITY AND BRANDING .................................................................................................................... 34 37 SEVERANCE ........................................................................................................................................... 35 38 FURTHER ASSURANCES .......................................................................................................................... 35 39 ENTIRE AGREEMENT .............................................................................................................................. 35 40 CONTRACT DOCUMENTS ....................................................................................................................... 35 41 THIRD PARTY RIGHTS............................................................................................................................. 35 42 NOTICES ................................................................................................................................................ 36 43 DISPUTE RESOLUTION PROCEDURE ....................................................................................................... 36 44 LAW AND ARBITRATION ........................................................................................................................ 37 SCHEDULE 1 SERVICE DESCRIPTION ............................................................................................. 39 SCHEDULE 2 SERVICE LEVEL AGREEMENT ................................................................................. 69 SCHEDULE 3 LIQUIDATED DAMAGES ............................................................................................ 78 SCHEDULE 4 PROFORMA ACCESSION AGREEMENT .................................................................. 80 SCHEDULE 5 PROJECT EVENTS ....................................................................................................... 86 SCHEDULE 6 TEST PROCEDURES .................................................................................................... 89 SCHEDULE 7 INVOICING AND PAYMENT PROCEDURES............................................................ 93 SCHEDULE 8 CEILING PRICES .......................................................................................................... 94 SCHEDULE 9 ACCOUNT AND SERVICE MANAGEMENT ........................................................... 108 SCHEDULE 10 CHANGE CONTROL PROCEDURE ..................................................................... 114 SCHEDULE 11 SERVICE TRANSFER PROVISIONS .................................................................... 119 SCHEDULE 12 CHARGES ................................................................................................................ 124 SCHEDULE 13 ACCEPTABLE USE POLICY ................................................................................. 141 Contract ECMWF/2012/207 Page 3 (of 144) Acceptance Certificate The certificate referred to in Schedule 6 provided by ECMWF or a User to the Contractor on the successful completion of any Acceptance Test; Acceptance Tests the various tests to be carried out by the Contractor in accordance with the provisions of Schedule 6; Access Line a telecommunications line connecting a User Site to a PoP, also called local circuit or local tail; Access Port the port on the PoP to which the Access Line is physically connected; Access Speed the speed (measured in kbps or Mbps) of the Access Line connecting the CPE and the PoP; Accession Agreement an agreement in the form of the proforma contained in Schedule 4 duly executed by an Acceding Party and the Contractor that incorporates the terms of this Contract; Annual Contract Value 12 times the sum of the Monthly Recurring Charges for all User Sites for which there are signed Order Forms on 1 July 2013. AP Charges all charges payable by an AP to the Contractor as set out in the Order Form applicable to the AP; AP Service the Service to be provided by the Contractor to each AP, in accordance with the Service Description as detailed in the Order Form applicable to the AP; AP Service Commencement Date the day following successful completion of an AP User Site Reliability Acceptance Test; Background IPR means Intellectual Property Rights in existence prior to the Effective Date and either owned by or licensed to one of the Parties; Ceiling Prices the not-to-exceed prices quoted by the Contractor from time to time as shown in Schedule 8; Change any change to this Contract such as a Service provisioning change, a
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