Fire, Rescue, Emergency Medical Services and Community Risk Reduction Master Plan
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FIRE, RESCUE, EMERGENCY MEDICAL SERVICES AND COMMUNITY RISK REDUCTION MASTER PLAN JULY 22, 2015 PUBLIC HEARING DRAFT FIRE, RESCUE, EMERGENCY MEDICAL SERVICES, AND COMMUNITY RISK REDUCTION MASTER PLAN PREFACE The purpose of this Fire, Rescue, Emergency Medical Services, and Community Risk Reduction Master Plan is to set a forward-thinking, rational, and attainable blueprint for the continued delivery of effective and efficient fire, rescue, emergency medical services, special operations, and community risk reduction services. The Plan guides the Montgomery County Fire and Rescue Service (MCFRS) in how best it can meet the needs and expectations of its customers and address the overall fire-rescue related risk present in the County. The primary focus of the Fire, Rescue, Emergency Medical Services, and Community Risk Reduction Master Plan is our external customers - the residents and business owners of Montgomery County and visitors to the County. Other external customers to which this Master Plan is focused include MCFRS' partners, including County departments and agencies, municipalities located in Montgomery County, private sector emergency service organizations and utilities serving the County, and State and federal departments/agencies. Internal customers of the MCFRS to which this Plan is also focused include the career and volunteer service providers, Local [Volunteer] Fire-Rescue Departments (LFRDs), Fire and Emergency Service Commission (FESC), International Association of Fire Fighters (IAFF) – Local 1664, Montgomery County Volunteer Fire and Rescue Association (MCVFRA), and fire-rescue resource groups that support the MCFRS. Considering that some readers of this Master Plan may not be familiar with the MCFRS, readers are encouraged to review the Acronyms and Glossary sections before reading Sections 1-6. This Master Plan can also be viewed in its entirety at the following web site: www.mcfrs.org. ii PUBLIC HEARING DRAFT FIRE, RESCUE, EMERGENCY MEDICAL SERVICES, AND COMMUNITY RISK REDUCTION MASTER PLAN ACKNOWLEDGEMENTS Fire Chief Scott E. Goldstein acknowledges all individuals who contributed to the Fire, Rescue, Emergency Medical Services, and Community Risk Reduction Master Plan, including those listed below. Contributors provided invaluable input, including written and verbal contributions to the various drafts, data and data analysis, GIS support, technical expertise, comments on plan drafts, and related assistance. Plan Author: Scott Gutschick, Planning Section Manager, MCFRS GIS Support: Sarah Ierley, GIS Manager, MCFRS Data and IT Support: Po Kar Chu, IT Manager, MCFRS Lucy Song, IT Specialist III, MCFRS Jeff Feiertag, IT Training Coordinator, MCFRS Pamela Zorich, Research Coordinator, Montgomery County Planning Department Other MCFRS Contributors: [Former] Fire Chief Steven E. Lohr (retired) Division Chiefs: Diane Zuspan, David Steckel, Alan Hinde, Stephen Jones Assistant Chiefs: John Kinsley, John Dimitriadis, Edward Radcliffe, Michael Nelson, Adam Jones, Barry Reid, Gary Cooper, Eric Houston, John Van Gieson, Maurice Witt, Charles Bailey, John Gallo Battalion Chiefs: Pete Friedman, Kevin Frazier MLS Managers: Dominic Del Pozzo, June Evans, Po Kar Chu, Pete Piringer, Rick Merck, Steve Lamphier, Leslie Maxam, Andy Olaciregui Dr. Roger Stone, EMS Medical Director George Giebel, Program Manager II Joe Coyne, Administrative Specialist III Beth Anne Nesselt, Program Manager, Public Information Office Bill Delaney, Program Manager, Community Safety Education and Social Media Emilie Crown, CPS Program Manager Contractor Support: Demetrios “Jim” Vlassopoulos, MCFRS Accreditation Manager Jim Resnick, Program Manager, Senior Outreach and Education iii PUBLIC HEARING DRAFT FIRE, RESCUE, EMERGENCY MEDICAL SERVICES, AND COMMUNITY RISK REDUCTION MASTER PLAN Fire and Emergency Service Commission: Chairman Kevin Maloney Commissioners: Anita Powell, Ronald Ogens, Tony Coleman, Raymond Sanchez, Russell Dawson, Michael Kelley International Association of Fire Fighters – Local 1664: Jeff Buddle, President Montgomery County Volunteer Fire Rescue Association: Marcine Goodloe, President Eric Bernard, Executive Director Regional Service Centers and Citizen Advisory Boards: Regional Service Center Directors: Catherine Matthews, Kenneth Hartman, Ana Lopez van Balen, Jewru Bandeh, Reemberto Rodriguez Citizen Advisory Boards (Five CABs associated with the five Regional Service Centers) iv PUBLIC HEARING DRAFT FIRE, RESCUE, EMERGENCY MEDICAL SERVICES, AND COMMUNITY RISK REDUCTION MASTER PLAN TABLE OF CONTENTS Preface ii Acknowledgements iii Table of Contents v Acronyms xi Glossary xiii SECTION 1 – INTRODUCTION 1-1 Background 1-2 Master Plan Purpose, Scope, and Timeframe 1-2 Planning Assumptions 1-3 Statutory Requirement for Master Planning 1-5 1994 (Original) Master Plan and Amendments 1-6 2005 Master Plan and Updates 1-8 Annual Strategic Plan 1-8 Plan Amendments, Revisions and Replacement 1-9 Laws, Statutes, Standards, and Best Practices 1-9 Integration of Fire-Rescue and Community/Municipal Master Plans 1-16 SECTION 2 - MCFRS ORGANIZATION, PERSONNEL AND PARTNERSHIPS 2-1 MCFRS Organizational Doctrine 2-2 Vision 2-2 Mission 2-2 Guiding principles/values 2-3 Goals and objectives 2-3 Organizational Structure 2-5 Office of the Fire Chief 2-5 Operations Division 2-7 Risk Reduction and Training Services Division 2-10 Administrative Services and Technical Support Division 2-12 Volunteer Services Division 2-14 Local Fire and Rescue Departments 2-15 Fire and Emergency Services Commission 2-15 Career and volunteer unions/bargaining units 2-17 v PUBLIC HEARING DRAFT FIRE, RESCUE, EMERGENCY MEDICAL SERVICES, AND COMMUNITY RISK REDUCTION MASTER PLAN MCFRS Personnel 2-18 Career personnel 2-18 o Career Uniformed 2-18 o Career Civilian (non-uniformed) 2-19 Volunteer personnel 2-19 MCFRS Partnerships 2-20 Mutual aid partnerships 2-20 Montgomery County departments and agencies 2-22 Private sector organizations and utilities 2-27 Municipalities in Montgomery County 2-29 Metro Washington Council of Governments 2-29 State of Maryland 2-30 Federal Government 2-32 SECTION 3 – FIRE DEPARTMENT ACCREDITATION 3-1 Overview of Fire Department Accreditation 3-2 Description 3-2 Accreditation Benefits 3-4 Agency Commitment to Process 3-5 Commission on Fire Accreditation International (CFAI) 3-5 CFAI Mission 3-5 CFAI Model 3-6 CFAI Publications 3-6 Accreditation Training 3-7 Peer Assessment 3-8 Accredited Agency Required Documents 3-8 Self-Assessment Manual 3-8 Standards of Cover 3-9 Master/Strategic Plan 3-10 SECTION 4 –ALL-HAZARDS RISK ASSESSMENT & STANDARDS OF COVER 4-1 Risk 4-2 Risk Defined 4-2 Acceptable Level of Risk 4-6 Target Hazards 4-7 vi PUBLIC HEARING DRAFT FIRE, RESCUE, EMERGENCY MEDICAL SERVICES, AND COMMUNITY RISK REDUCTION MASTER PLAN Fire-Rescue Risk 4-8 Emergency medical risk 4-9 Fire risk 4-12 Hazardous materials risk 4-14 Explosive/destructive device (bomb) risk 4-18 Water/ice risk 4-20 Technical rescue-related risk 4-21 Aviation risk 4-22 Terrorism risk 4-23 Natural hazards risk 4-25 Technological hazards risk 4-25 Societal hazards risk 4-26 Impact of Change on Risk and Service Demand 4-26 Impact of Demographics 4-27 o Population 4-27 o Race/ethnicity 4-27 o Age and gender 4-28 o Income and jobs 4-30 o Households and language spoken 4-32 o Housing/building stock 4-33 Impact of Development 4-36 o Development in progress 4-37 o Planned development 4-43 o Limited development 4-48 o Planning in progress 4-49 Impact of Mass Transit Development/Expansion 4-54 o Purple Line 4-54 o Bus Rapid Transit Corridors 4-55 o Corridor Cities Transitway 5-57 Standards of Cover 4-58 Critical tasks 4-58 Staffing levels 4-59 Response times 4-59 o First-arriving unit response times 4-60 o Effective Response Force response times 4-61 vii PUBLIC HEARING DRAFT FIRE, RESCUE, EMERGENCY MEDICAL SERVICES, AND COMMUNITY RISK REDUCTION MASTER PLAN SECTION 5 – ISSUES AND NEEDS 5-1 Preparedness/Readiness Issues and Needs 5-2 Emergency Services 5-2 o Emergency medical services 5-2 o Fire suppression 5-4 o Special operations 5-6 Apparatus 5-6 Fire code compliance 5-7 Community outreach and public information 5-7 Community Emergency Response Team (CERT) 5-9 Resource Deployment and Staffing Issues and Needs 5-9 Emergency medical services 5-9 Fire suppression 5-10 Special operations 5-10 Bomb Squad 5-11 Staffing 5-11 o Operational staffing 5-11 o Administrative staffing 5-12 Planning and Assessment Issues and Needs 5-12 Planning 5-12 Assessment 5-15 Infrastructure and Communications Issues and Needs 5-16 Facilities 5-16 Apparatus maintenance, rehab, and replacement 5-22 Equipment maintenance and replacement 5-23 Emergency communications 5-23 Information technology 5-24 Data Analysis and Application Issues and Needs 5-25 Training and Wellness Issues and Needs 5-26 Training 5-26 Wellness and safety 5-27 Support Services Issues and Needs 5-28 Fiscal management 5-28 Procurement 5-28 viii PUBLIC HEARING DRAFT FIRE, RESCUE, EMERGENCY MEDICAL SERVICES, AND COMMUNITY RISK REDUCTION MASTER PLAN Logistics 5-29 Human resources 5-29 Other Issues and Needs 5-30 SECTION 6 – INITIATIVES AND PRIORITIES 6-1 Preparedness/Readiness Initiatives and Priorities 6-2 Emergency services 6-2 o Emergency medical services 6-2 o Fire suppression and heavy rescue 6-5 o Special operations 6-5 Apparatus 6-6 Fire and explosives investigations 6-7 Fire code compliance 6-8 Community outreach and public information 6-8 Volunteer Services