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Robert Pitt, Incoming Chair, Automotive Industries Association of Canada Making Connections

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Robert Pitt, Incoming Chair, Automotive Industries Association of Canada Making Connections Telematics Lowdown At Automotive Service Providers Forum • Jobber-Hosted TPMS Clinic A Big Success MAGAZINE APRIL 2014 Jobber NewsServing the Automotive Aftermarket Since 1931 Market Tracker: Product Knowledge Can Build Premium Oil Sales Market Feature: How To Drive Demand For Premium Brake Products CounterTalk: Troubleshooting OBD-II Readiness Monitors Robert Pitt, Incoming Chair, Automotive Industries Association of Canada Making Connections Visit AutoServiceWorld.com. p 01 cover.indd 1 14-04-04 12:48 PM p 02 Agna ad.indd 2 14-04-04 9:08 AM ThisContents MonthApril 2014 Vol. 82, No. 4 16 Cover Robert Pitt, Incoming Chair, Automotive Industries Association of Canada Robert Pitt believes that the most important part of his commitment to the association over the coming year is to solidify the connection for the wholesale members on a local level. A large part of this connection will be built on how well they see the value of the association. 4 Over the Counter 26 Market Feature: Capitalize on Premium Telematics Lowdown At Automotive Service Providers Forum; Vast Distribution Presents 10-Year Chassis Part Sales Plaque To Caledonia Auto Supply; Jobber-Hosted Following a record-breaking winter season where the TPMS Clinic A Big Success; AAIA Creates Young aptly-named Polar Vortex brought hydro-killing ice Auto Care Network Group; New Reman Venture storms, record snowfalls, and forced the mercury to Rises in Toronto; Women’s Leadership Conference; nose-dive to its lowest point in two decades in many MotoSkill Shop Tech Training Offers Pass Or Don’t parts of the country, our roads – which have already Pay Guarantee; The Hitch Company Unveils New taken a pounding – are expected to worsen when the Name; This Spring, Raybestos Chassis Is “State of the frost finally leaves the ground and potholes begin Cart”; Veedol Lubricants Appoints Grant Brothers springing up as thick as dandelions. Sales For Canadian Market; Uni-Select Acquires J.K. Distributors, Inc.; NACE/CARS First Round Of Exhibit Space Draw Complete. 29 New Products 30 Market Feature: In Praise Of A New 12 Market Tracker: Product Knowledge Refrigerant The European Commission’s top scientific and tech- Can Build Premium Oil Sales nical body has concluded that the new low-global- Today’s motor oil category offers your customers a warming-potential mobile air-conditioning refrig- wide array of choices, from conventional product erant, HFO-1234yf, is safe for use in automobiles, lines to full synthetics. marking the final word in a thorough and inclusive evaluation process. 20 Market Feature: How To Drive Demand 32 Troubleshooting OBD-II Readiness Monitors For Premium Brake Products There are several factors to consider in any emissions The price point between first-line and second-line repair that your customers may be facing. brake pads and rotors is closer than it has been in some time, making it easier for jobbers to sell a pre- mium product at a reasonable price. 33 Autoserviceworld.com Internet Directory 34 Comment SOCIALLY SPEAKING https://www.facebook.com/pages/ Twitter: Andrew Ross (@JobberNews) www.autoserviceworld.com. AutoServiceWorldcom/244916465611841 Departments Marketplace Classifieds /Advertisers Index .......... 33 JOBBER NEWS / APRIL 2014 3 p 03 Contents.indd 3 14-04-04 12:49 PM ATION OVER THE INFORMA COUNTER Telematics Lowdown At Automotive Service Providers Forum 13 The well-attended 6th annual Automotive customer retention programs. “To stay com- Service Providers Forum, held March 26 at petitive, the aftermarket industry needs to be Toronto’s International Centre, opened with made aware of this technology and learn about 2014 a presentation on the Connected Car, deliv- new telematics hardware and software solu- ered by Malcolm Sissmore, Delphi Product & tions that the traditional aftermarket can use,” APRIL Service Solutions, North American sales direc- advised Sissmore. tor for telematics, 2014diagnostic tools, service Brenda Miller of Mevotech, Inc., moder- data, and training. ated a panel of business owners that included Sissmore discussed how OEM-embedded Doug Moody of Active Green & Ross, Ed Jagt telematics are being used to increase service of Protech, Paul Van Den Hoven of Harrison and repairs for new car dealerships both Motors, and Melissa Fletcher of Northern during and after the new car warranty. He Lights Canada. The panel discussed hiring, also discussed how dealerships are using this training, and accessing government incentive SKF Awarded Uni-Select connected car technology to enhance their programs. Fletcher explained to how to ben- Top Supplier Sales efit from government financial hiring incen- Growth Award tive programs that are available to employers. Jeff Walker, vice-president, public affairs SKF has received the and chief strategy officer of the Canadian Uni-Select (Ontario) Top Automobile Association, presented leading Suppliers Sales Growth market research on consumer attitudes toward award in recognition the automotive industry. of outstanding sales Rui Martins, an instructor with the growth in 2013. This is Automotive Aftermarket E-Learning Centre, the second consecutive discussed top game changers that will impact year SKF has received this the automotive aftermarket. He discussed how award, and SKF is now shops need to get on board with motor vehicle Uni-Select’s (Ontario) flashing and TPMS, and how capitalizing on largest single vendor for the growing demand for these services can warehouse sales. have a positive effect on your bottom line. Malcolm Sissmore * * * The event was capped off with dinner and entertainment provided by MEMA Marks 110th hockey humourist Jim Ralph. Anniversary Known for his comical imper- This year marks the 110th sonations of famous Canadian year of the founding of sportscasters including Foster the Motor & Equipment Hewitt, Danny Gallivan, Don Manufacturers Cherry, and many more, Ralph Association (MEMA), entertained attendees with a which has served as “The Jeff Walker Rui Martins steady stream of one-liners. Voice for Suppliers” since 1904. The association will mark its anniversary with Vast Distribution Presents 10-Year Plaque To Caledonia Auto Supply a new global vision and a commitment to assist its Vast Distribution Ontario more than 1,000 member is pleased to present Rick companies. Morris, owner of Caledonia Auto Supply, with a 10-year * * * plaque for his continued service as an Auto Value Member. Rick joined the Vast team in March of 2004. “Vast has been an excel- lent supplier of auto parts to our store. Their custom- er service department is the best in the industry. I am able to grow my busi- ness yearly because of the increased inventories Vast has made available to me. They are a pleasure to do Pictured: Jack Brooks, vice-president business development; Rick Morris, owner, Caledonia Auto Supply; and Barry Sullivan, business development business with,” says Morris. manager. 4 JOBBER NEWS / APRIL 2014 p 04-10 OTC_news.indd 4 14-04-04 12:50 PM Precision Brand Precision Engineering Precision Performance Premium Coated Rotors and Drums Hardware Included Ceramic Metallic Brake Pads Brake Pads Positive Mold Manufacturing Technology Positive Mold Manufacturing Technology Rotors and Drums Brake Shoes Includes, Pins, Levers, Springs if Applicable For more information on these and other ProMax products visit... www.autopartsdepot.ca ® p 05 Promax ad.indd 5 14-04-04 9:09 AM ATION OVER THE INFORMA COUNTER Jobber-Hosted TPMS Clinic A Big Success More than 60 technicians and shop owners explained the protocols involved in resetting attended a clinic on TPMS (Tire Pressure TPMS systems on various types of vehicles. 13 Monitoring Systems) hosted by Paste Auto “It’s a lot of work to put these training Parts. The Bestbuy distributors shareholder, sessions together,” says Angelo Fiorito, sales located in Toronto’s northwest, brought the manager for Paste Auto Parts. “But we want 2014 CARS OnDemand training organization in to our installers to find out what they are missing deliver the training session, which focused on in our automotive industry, and TPMS systems APRIL Troubleshooting TPMS Systems. are now at the age where replacement is com- The TPMS conundrum2014 afflicts the whole monplace. Understanding how these systems food chain: warehouses, jobbers, installers, communicate is very important when trouble- and most of all, consumers. Confusion sur- shooting a problem.” rounds which TPMS brands/configurations “The session put on by Paste Auto Parts was to stock, what tools to promote, and how to a real eye-opener for me,” says Nino Christini, address in a cost-effective way one of the worst owner of Toryork Auto Service. “I learned grudge fixes in automotive history. As the that in some cases we were missing some key Armored Autogroup myriad of TPMS systems begin to age, techni- protocols before attempting to reset the TPMS Acquires IDQ cians are seeing ECUs lose IDs, antennas not light. This new knowledge will now save us a Armored AutoGroup has transmitting, and of course, more and more lot of time.” acquired IDQ Acquisition sensors making that horrible “pop” sound in Fiorito says there are so many changes in Corp., a manufacturer a tire changer. automotive technology, it is important to work of do-it-yourself air After serving up a delicious full-course din- with technicians and shop owners to keep conditioner recharge ner to attendees at the at La Contessa Banquet them current. products, previously Hall, trainer Will Carcone kept the atten- “I spoke to a lot of the guys the next day owned by an affiliate of tion of the technicians for a two-hour session to get some feedback on how we did, and that shed some light on a number of issues everyone I spoke with told me they came away Kinderhook Industries, most technicians have experienced when deal- with some valuable insights on TPMS that they LLC. ing with TPMS systems. Carcone provided can apply today, and that was our goal,” says detailed explanations on how both direct and Fiorito.
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