JOHANNESBURG WATER (SOC) LTD BUSINESS PLAN 2021-2022 DRAFT 2 Version: 14 March 2021 TABLE OF CONTENTS ABBREVIATIONS AND ACRONYMS ................................................................................................... 5 Chapter 1: Executive Summary ........................................................................................................... 7 EXECUTIVE SUMMARY ...................................................................................................... 8 Chapter 2: Strategic Overview ........................................................................................................... 11 2.1 Vision ........................................................................................................................... 12 2.2 Mission ........................................................................................................................ 12 2.3 Organisational Values .................................................................................................. 12 2.4 Core mandate .............................................................................................................. 12 2.5 The business model ..................................................................................................... 13 2.6 Legislation and policy environment .............................................................................. 14 2.7 Strategic objectives ...................................................................................................... 15 Chapter 3: Strategic Analysis ............................................................................................................ 21 3.1 Service delivery and Infrastructure backlog and challenge ........................................... 22 3.2 Environmental analysis ................................................................................................ 27 3.2.1 SWOT ............................................................................................................ 27 3.2.1 PESTLE ......................................................................................................... 27 3.3 Enterprise Risk Management ....................................................................................... 29 3.3.1 Risk Management Approach .......................................................................... 29 3.3.2 Understanding Significant Risks to the Business Plan ................................... 30 3.3.3 COVID-19 Risks and Mitigations ......................................................................... 32 Chapter 4: Strategic Response – Implementation, Performance ................................................... 35 4.1.1 Medium-term (2021-26) focus areas .............................................................. 36 4.1.2 Accelerated service delivery plan ................................................................... 36 4.1.3 Strategic Goals Programmes ......................................................................... 38 Informal Settlements level of service upgrade Programme .......................................... 50 4.2 Past performance ........................................................................................................ 88 4.3 Corporate scorecard .................................................................................................... 90 4.3.1 Institutional SDBIP and UISP indicators ......................................................... 90 4.3.2 Entity scorecard ............................................................................................. 91 4.3.3 Circular 88 indicators ................................................................................... 111 4.3.4 KPI definition................................................................................................ 119 4.3.5 Service Standards Charter ........................................................................... 136 Chapter 5:........................................................................................................................................... 140 Financial Impact ................................................................................................................................ 140 5.1 Economic Outlook .................................................................................................. 141 5.2 Financial indicators .................................................................................................... 141 5.3 Controls over operating costs .................................................................................... 143 5.4 Contracted services ................................................................................................... 145 5.5 Cash generated from operations ................................................................................ 145 5.6 Solvency .................................................................................................................... 146 5.7 Capital projects .......................................................................................................... 147 5.8 Revenue and tariff analysis ....................................................................................... 148 2 Proposed Tariff Increase ............................................................................................ 149 Proposed water restriction tariff .................................................................................. 150 Chapter 6: Management and organisational structures ............................................................... 152 6.1 Organisational structure ............................................................................................. 153 6.2 Management team ..................................................................................................... 153 6.3 Capacity analysis ....................................................................................................... 155 6.4 Employment equity .................................................................................................... 156 6.5 Security Management Services ................................................................................... 85 6.6. Facilities Management Services ................................................................................. 86 6.7. Fleet Management Services ....................................................................................... 86 Chapter 7: Communications and stakeholder management ........................................................ 157 7.1 Stakeholder matrix ..................................................................................................... 158 Chapter 8:........................................................................................................................................... 161 Audit resolution ................................................................................................................................. 161 8.1 Progress resolution of audit findings .......................................................................... 161 8.2 Comparison of previous audit findings .................................................................... .. 156 ANNEXURES ...................................................................................................................................... 164 Annexure A: Summary of capital programmes ........................................................... 165 Annexure B: Infrastructure backlog ............................................................................ 169 Annexure C: Strategic Risk Register ........................................................................... 191 Annexure D: Financials ................................................................................................ 193 3 OFFICIAL SIGN-OFF It is hereby certified that this business plan: was developed by management of Johannesburg Water under the guidance of the Managing Director, Ntshavheni Mukwevho; takes into account all the relevant policies, legislation and other mandates for which Johannesburg Water is responsible; and accurately reflects the performance targets which Johannesburg Water will focus to achieve given the resources available for the 2021–2022 financial year. Designation Name Signature Date Managing Director Ntshavheni Mukwevho A/Executive Director: Tiaan Ehlers Environment and Infrastructure Services Member of the Mayoral Clr Mpho Moerane Committee: Environment and Infrastructure Services 4 ABBREVIATIONS AND ACRONYMS AGSA Auditor-General South Africa AMI Advanced Metering Infrastructure B-BBEE Broad-Based Black Economic Empowerment Capex Capital Expenditure CBD Central Business District CIDB Construction Industry Development Board CoJ City of Johannesburg COO Chief Operations Officer CSD Central Supplier Database DIFR Disabling Injury Frequency Rate EE Employment Equity EPWP Expanded Public Works Programme EWSETA Energy and Water Sector Education and Training Authority FD Financial Director GDS Growth and Development Strategy GFIS Group Forensic Investigation Services GRAP Generally Recognised Accounting Practices HR&CS Human Resources and Corporate Services ICT Information and Communications Technology IDP Integrated Development Plan IoT Internet of Things Kl Kilolitre KPI Key Performance Indicator l/c/d Litres per capita per day LGSETA Local Government Sector Education and Training Authority LIMS Laboratory Information