DOCSLIB.ORG

Annual Report & Accounts 2020/21

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
Annual Report & Accounts 2020/21 ANNUAL REPORT & ACCOUNTS 2020/21 Dixons Carphone plc Annual Report & Accounts 2020/21 DIXONS CARPHONE WHAT WE DO A LEADING OMNICHANNEL RETAILER OF TECHNOLOGY PRODUCTS AND SERVICES Dixons Carphone plc is a leading We are the market leader in the UK omnichannel retailer of technology and Ireland, throughout the Nordics products and services, operating and in Greece, employing 35,000 through 829 stores and 16 websites in capable and committed colleagues 7 countries. We Help Everyone Enjoy across the Group. By offering the best Amazing Technology, however they range of products, credit and services choose to shop with us. through digital-first omnichannel we are building customer relationships that are stickier and more valuable over time. This will benefit our www.dixonscarphone.com/investors customers, our colleagues, our For the latest news visit our website. shareholders and society. STRATEGIC REPORT GOVERNANCE FINANCIAL STATEMENTS INVESTOR INFORMATION 01 2020/21 HIGHLIGHTS CONTENTS FINANCIAL HIGHLIGHTS Strategic Report Revenue Free Cash flow 01 Highlights 02 Overview – Our Vision 04 The importance of Technology £10,344m £438m 06 Our Business at a Glance 08 Our Business Model +2% +302% 10 Chair’s Statement 12 Chief Executive’s Statement 2020/21 £10,344m 2020/21 £438m 14 Strategy in Action 2019/20 £10,170m 2019/20 £109m 22 Capable and Committed Colleagues 2018/19 £10,433m 2018/19 £153m 28 Our Stakeholders and s172(1) 32 Sustainable Business 46 Risk Management Adjusted profit before tax Statutory profit before tax 47 Principal Risks and Uncertainties 53 Going Concern and Viability Statement 54 Key Performance Indicators £156m £33m 56 Performance Review Governance +34% 2020/21 £33m 68 Board of Directors 70 Directors’ Report 2020/21 £156m 2019/20 (£140m) 73 Corporate Governance Report 2019/20 £116m 2018/19 (Pre-IFRS 16) (£259m) 87 Audit Committee Report 2018/19 (Pre-IFRS 16) £339m 96 Disclosure Committee Report 97 Nominations Committee Report 100 Remuneration Report Adjusted EPS Statutory EPS 104 Remuneration Policy 113 Remuneration Committee Report 115 Annual Remuneration Report 10.7p 0p 130 Statement of Directors’ Responsibilities 2020/21 0p Financial Statements +60% 2019/20 (13.9p) 131 Independent Auditor’s Report 143 Consolidated Income Statement 2020/21 10.7p 2018/19 (Pre-IFRS 16) (26.8p) 144 Consolidated Statement of 2019/20 6.7p Comprehensive Income 2018/19 (Pre-IFRS 16) 23.2p 145 Consolidated Balance Sheet See our Key Performance Indicators on pages 54 to 55. 146 Consolidated Statement of Changes in Equity 147 Consolidated Cash Flow Statement OPERATIONAL HIGHLIGHTS 148 Notes to the Group Financial Statements 205 Company Balance Sheet Kept colleagues safe and provided Electricals online sales growth 206 Company Statement of Changes in Equity customers with vital technology +103% to £4.7bn 207 Notes to the Company Financial during the pandemic Statements Further development of colleague 214 Five Year Record (unaudited) Adapted quickly to overcome tools and training; all invested in our challenges of multiple enforced success through share-award schemes Investor Information store closures 215 Shareholder and Corporate CustomersInformation are the heart of everything we do. Constant focus on New commitments to reach net zero CUSTOMERS improving customer experience is key to achieving our objectives and 216 Glossary and Definitions delivering value for all stakeholders Strong trading across all markets; emissions by 2040 and to help end share gains in every open channel digital poverty in the UK ENJOY FOR LIFE CHOOSE QUICK LINKS We help customers make the most of their We help customers choose the right technology, across amazing tech through our unique Services. a huge range of products and through stores or online. We get product working, keep it working, help Our capable and committed colleagues provide expert customers make the most out of it and at the E end of the lifecycle, trade in and recycle products. advice to help customers F GET IT WORKING I We are uniquely positioned to help customers L C throughout their life, and by doing so we drive Installation and set up R H relationships that are long-lasting and more KEEP IT WORKING Our Business O Strategyvaluable to our customers and to us. Performance Protection and repair O O RIGHT PRODUCTS MAKE MOST OUT OF IT F Model Largein and relevantAction range of products including Review Connectivity and subscriptions S more sustainable products in every market Y END OF LIFE E EXPERT ADVICE Trade in and recycle O Our [15,000] highly trained, capable and 8 J 14 committed 56 colleagues provide expert advice to help N customers shop where and when they want E OMNICHANNEL We help customers choose the right technology, across a huge range of products and through stores or online. SHOPLIVE 24/7 on demand live shopping service RD AFFORD FO Customers find technology exciting but confusing and expensive. We F help everyone afford the technology they want. We won't be beaten A on price and we can spread the cost of tech through responsible use of credit. 02 Dixons Carphone plc Annual Report & Accounts 2020/21 OVERVIEW OUR VISION We help customers choose, afford and enjoy amazing technology however they choose to shop with us. As a market leading consumer electrical, Customers find technology incredibly We put our purpose at the heart of what mobile phone and services retailer, our exciting, but also confusing and we do, using our expertise, scale and vision drives everything we do in all expensive. Our vision goes beyond reach, to bring technology to everyone. countries in which we operate. ensuring customers can choose, The assets, colleagues, capabilities and afford and enjoy the right tech. scale that we have means that no one is better placed than Dixons Carphone to help customers do all this. OUR BUSINESS MODEL CHOOSE AFFORD ENJOY FOR LIFE We help customers choose the right Customers find technology exciting We help customers make the most of technology, across a huge range but confusing and expensive. We help their amazing tech through our unique of products and through stores or everyone afford the technology they services. We get the product working, online. Our capable and committed want. We won't be beaten on price keep it working, help customers make colleagues provide expert advice to and we can spread the cost of tech the most out of it and at the end of the help customers make the right choice. through the responsible use of credit. lifecycle, trade in and recycle products. We are uniquely positioned to help customers throughout their life, and by doing so we will drive relationships that Read more about our business model on page 8. are long-lasting and more valuable to our customers and to us. STRATEGIC REPORT GOVERNANCE FINANCIAL STATEMENTS INVESTOR INFORMATION 03 OUR STRATEGIC PRIORITIES Technology plays a more important role in our lives today than ever. We provide the vital technology our customers need, to keep them connected with loved ones, their families fed, clean, healthy and entertained, to work from home and home-school their children. Our strategy sets out to build on our strengths to help everyone enjoy amazing technology. Executing on these priorities will enable the Group to achieve an EBIT margin of at least 4.0% and to generate free cash flow of more than £1bn over 2019/20 to 2023/24. OMNICHANNEL CREDIT Omnichannel is our way of Credit appeals to customers bringing the strengths of all as technology is exciting but our channels, stores and online, expensive, and credit makes to all our customers, however it more affordable by allowing they choose to shop. them to spread the cost. Read more on page 14. Read more on page 20. SERVICES MOBILE We are uniquely positioned to Mobile is essential technology provide services to our customers for customers. We are on to help them enjoy technology for track to restore mobile life. We can provide this range to profitability and cash of services at scale in ways no generation. competitor can match. Read more on page 21. Read more on page 18. OUR VALUES Our values unite us, helping us achieve our strategic objectives. We put our We win We customers first together own it We put the customer at the We welcome diversity We are aligned to our vision, heart of everything we do, and are always learning, growing, clear and accountable on our goals we are passionate about technology developing, having fun and and are super helpful. We are all and proud to sell it to customers to celebrating our successes together owners and spend every pound help them throughout their lives. to deliver as part of one business. as if it is our own. 04 Dixons Carphone plc Annual Report & Accounts 2020/21 THE IMPORTANCE OF TECHNOLOGY TO OUR CUSTOMERS THE AMAZING TECHNOLOGY WE SELL PLAYS A VITAL ROLE IN OUR CUSTOMERS’ LIVES FED Sales have been strong in all markets as we helped customers choose, afford and enjoy the vital technology we sell to keep them connected with loved ones, their families fed, clean, healthy and entertained, to work from home and home- school their children. CONNECTED STRATEGIC REPORT GOVERNANCE FINANCIAL STATEMENTS INVESTOR INFORMATION 05 HEALTHY PRODUCTIVE CLEAN ENTERTAINED 06 Dixons Carphone plc Annual Report & Accounts 2020/21 OUR BUSINESS AT A GLANCE DIXONS CARPHONE IS A LEADING OMNICHANNEL RETAILER OF TECHNOLOGY PRODUCTS AND SERVICES, OPERATING THROUGH 829 STORES AND 16 WEBSITES IN 7 COUNTRIES. WE HELP EVERYONE ENJOY AMAZING TECHNOLOGY, HOWEVER THEY CHOOSE TO SHOP WITH US. We are the market leader in the UK and Ireland, throughout the Nordics and in Greece, employing 35,000 capable and 829 Stores committed colleagues across the Group. Our full range of services and support makes it easy for our customers to discover, choose, afford and enjoy 11.4m sq ft the right technology for them, throughout their lives.
Load more

Recommended publications
  • BEST BUY CO., INC. (Exact Name of Registrant As Specified in Its Charter)
    UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 ____________________________________________________________________________ FORM 10-K (Mark One) x ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the fiscal year ended February 1, 2014 OR o TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission file number 1-9595 ________________________________ BEST BUY CO., INC. (Exact name of registrant as specified in its charter) Minnesota 41-0907483 State or other jurisdiction of (I.R.S. Employer incorporation or organization Identification No.) 7601 Penn Avenue South 55423 Richfield, Minnesota (Zip Code) (Address of principal executive offices) Registrant's telephone number, including area code 612-291-1000 Securities registered pursuant to Section 12(b) of the Act: Title of each class Name of each exchange on which registered Common Stock, par value $.10 per share New York Stock Exchange Securities registered pursuant to Section 12(g) of the Act: None ____________________________________________________________________________ Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act. x Yes o No Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or Section 15(d) of the Act. o Yes x No Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.
    [Show full text]
  • Three Sim Contract Deals
    Three Sim Contract Deals largely.Sometimes Geomorphological spiffier Andonis Shep cancelling sometimes her quadriplegic droves any unbenignly,stours misfile but point-device. spongier Ricard platinise laughably or ducks worthlessly. Strung Judy twigging Are used to you will depend on three deals offering cheap Is really makes it may charge unless a trio sim? In other words, the usual deal. SIM Only want is the best though to raise access these great prices and huge amounts of data. When should I cancel my plan with my old network? All new phones are supplied with a full UK manufacturers warranty should anything go wrong with your handset. How do buy a deal means that can still provides internet from any personal hotspot for free. Amazon music unlimited plans are three prepay to a sim card constitutes acceptance of three sim card? Three SIMs can be requested for free and then simply topped up. Unlimited plans come with unlimited data. Should you until release? The kit card can enjoy more flexible with go for our reliable network. Obviously is perfect way their mobile plan automatically with is refused access this lets family plans not taxes that the most sites will. This is data is a look at a sim only deals do everything student discount is provided by direct. Fi connection and time of day. Trade in contract will vary depending on, contracts which plan. When separate current mobile phone contract ends, you left need to contact your existing provider. While other providers are. Top up your phone to activate your phone program only deals on who has a claim up to check out a three.
    [Show full text]
  • Parker Review
    Ethnic Diversity Enriching Business Leadership An update report from The Parker Review Sir John Parker The Parker Review Committee 5 February 2020 Principal Sponsor Members of the Steering Committee Chair: Sir John Parker GBE, FREng Co-Chair: David Tyler Contents Members: Dr Doyin Atewologun Sanjay Bhandari Helen Mahy CBE Foreword by Sir John Parker 2 Sir Kenneth Olisa OBE Foreword by the Secretary of State 6 Trevor Phillips OBE Message from EY 8 Tom Shropshire Vision and Mission Statement 10 Yvonne Thompson CBE Professor Susan Vinnicombe CBE Current Profile of FTSE 350 Boards 14 Matthew Percival FRC/Cranfield Research on Ethnic Diversity Reporting 36 Arun Batra OBE Parker Review Recommendations 58 Bilal Raja Kirstie Wright Company Success Stories 62 Closing Word from Sir Jon Thompson 65 Observers Biographies 66 Sanu de Lima, Itiola Durojaiye, Katie Leinweber Appendix — The Directors’ Resource Toolkit 72 Department for Business, Energy & Industrial Strategy Thanks to our contributors during the year and to this report Oliver Cover Alex Diggins Neil Golborne Orla Pettigrew Sonam Patel Zaheer Ahmad MBE Rachel Sadka Simon Feeke Key advisors and contributors to this report: Simon Manterfield Dr Manjari Prashar Dr Fatima Tresh Latika Shah ® At the heart of our success lies the performance 2. Recognising the changes and growing talent of our many great companies, many of them listed pool of ethnically diverse candidates in our in the FTSE 100 and FTSE 250. There is no doubt home and overseas markets which will influence that one reason we have been able to punch recruitment patterns for years to come above our weight as a medium-sized country is the talent and inventiveness of our business leaders Whilst we have made great strides in bringing and our skilled people.
    [Show full text]
  • Ben Terry Location Planning Manager -- More Than Just Shops
    Ben Terry Location Planning Manager -- more than just shops Dixons Carphone plc is Europe’s leading specialist electrical and telecommunications retailer and services company, employing over 42,000 people in twelve countries Shop keepers? Have to be more than Shop Keepers Increasingly complexity and cost Retail supply chains Diversity of goods and how customers want them Store Reserve & Store Same day Online Installed setup collect ✓ ✓ ✓ ✓ ✗ ✓ ✓ ✓ ✓ ✓ ✗ ✓ ✓ Some ✓ ✓ Some ✓ ✓ Some ✓ ✗ ✓ ✓ How we currently do things - Newark o Centre of our UK&I Operations o Serves all UK&I Brands o Over 1.5m sq. ft. with max 4000 colleagues on site o Home Fulfillment Centre via CSC’s o Branch Fulfillment Centre o Small Products Warehouse o Customer Repair Centre Building 1 Overview Building 1 Building 1 o HFC (Home Fulfilment Centre); 440,000 sq. ft. in Chambers 2 and 3, a small portion of which is also utilised by Newark CSC. o Reverse Logistics (Returns) and Spares; 220,000 Chamber 1 Chamber 2 Chamber 3 sq. ft. on the ground floor of Chamber 1 o Customer Repair Centre; 184,000 sq. ft. on the mezzanine in Chamber 1. How we currently do things - CSCs o 22 Customer Service Centres o 5m+ home visits per year o 250 Specialist Engineers o +250,000 white goods repair in home o 7am to 9pm delivery slots o Enhanced Service Capability o Detailed Property Requirements Repair; Service; Install; Upgrade; Membership Ben Terry - Introduction Career History: 15 years experience in site location / retail analysis GeoBusiness Solutions – retail & leisure consultancy PinPoint
    [Show full text]
  • Artificial Intelligence, Big Data and Cloud Computing 144
    Digital Business and Electronic Digital Business Models StrategyCommerceProcess Instruments Strategy, Business Models and Technology Lecture Material Lecture Material Prof. Dr. Bernd W. Wirtz Chair for Information & Communication Management German University of Administrative Sciences Speyer Freiherr-vom-Stein-Straße 2 DE - 67346 Speyer- Email: [email protected] Prof. Dr. Bernd W. Wirtz Chair for Information & Communication Management German University of Administrative Sciences Speyer Freiherr-vom-Stein-Straße 2 DE - 67346 Speyer- Email: [email protected] © Bernd W. Wirtz | Digital Business and Electronic Commerce | May 2021 – Page 1 Table of Contents I Page Part I - Introduction 4 Chapter 1: Foundations of Digital Business 5 Chapter 2: Mobile Business 29 Chapter 3: Social Media Business 46 Chapter 4: Digital Government 68 Part II – Technology, Digital Markets and Digital Business Models 96 Chapter 5: Digital Business Technology and Regulation 97 Chapter 6: Internet of Things 127 Chapter 7: Artificial Intelligence, Big Data and Cloud Computing 144 Chapter 8: Digital Platforms, Sharing Economy and Crowd Strategies 170 Chapter 9: Digital Ecosystem, Disintermediation and Disruption 184 Chapter 10: Digital B2C Business Models 197 © Bernd W. Wirtz | Digital Business and Electronic Commerce | May 2021 – Page 2 Table of Contents II Page Chapter 11: Digital B2B Business Models 224 Part III – Digital Strategy, Digital Organization and E-commerce 239 Chapter 12: Digital Business Strategy 241 Chapter 13: Digital Transformation and Digital Organization 277 Chapter 14: Digital Marketing and Electronic Commerce 296 Chapter 15: Digital Procurement 342 Chapter 16: Digital Business Implementation 368 Part IV – Digital Case Studies 376 Chapter 17: Google/Alphabet Case Study 377 Chapter 18: Selected Digital Case Studies 392 Chapter 19: The Digital Future: A Brief Outlook 405 © Bernd W.
    [Show full text]
  • Appointment of Group Finance Director
    27 March 2018 Embargoed until 7.00am Appointment of Group Finance Director Dixons Carphone plc (the "Company") announces the appointment of Jonny Mason to its Board as Group Finance Director, with effect from a date to be confirmed. Jonny has been Chief Financial Officer of Halfords plc since 2015 and was Interim Chief Executive Officer between September 2017 and January 2018. Prior to that Jonny was CFO of Scandi Standard AB, a Scandinavian company which successfully listed in Stockholm in June 2014. Jonny’s early career included CFO at Odeon and UCI Cinemas, Finance Director of Sainsbury’s Supermarkets and finance roles at Shell and Hanson plc. Ian Livingston, Chairman of Dixons Carphone, said: “The Board and I are very pleased to welcome Jonny Mason to the Group. Together with Alex Baldock, we now have a great new team to lead Dixons Carphone.” Alex Baldock, incoming Chief Executive Officer of Dixons Carphone, said: “I am delighted to have Jonny by my side. He has an outstanding track record and brings the experience and qualities we need to take Dixons Carphone into the next phase of its transformation.” Jonny Mason said: “I am thrilled to be joining Dixons Carphone. The business has undergone a tremendous journey over recent years and is well placed to meet customers’ ever growing and complex needs for technology. I have experienced first-hand as a customer the quality of our shops, product and services, from my time living in both the UK and Norway, and I feel proud to join the Group to work with Alex, the Board and our great team of colleagues.” There is no information which is required to be disclosed pursuant to Listing Rule 9.6.13.
    [Show full text]
  • BP Dropped 4.5% As It Revealed a 50% Fall in Profits
    Market Roundup Chart 1: Inflation (CPI) projection Shares were on a losing streak this week ahead of next Tuesday’s US presidential election. The FTSE 100 index was off 0.6% on Monday, although with October coming to a close the blue-chip index still recorded its fifth monthly increase in a row. Tuesday saw the FTSE 100 lose another 0.5% amid rising concerns about a possible Trump victory in the US election. Royal Dutch Shell shares jumped 4% after announcing better than expected third-quarter profits, but BP dropped 4.5% as it revealed a 50% fall in profits. The market fell 1% on Wednesday as opinion polls continued to narrow in the US. Standard Chartered lost 4.3%, falling for the second day running after disappointing third-quarter results on Tuesday, while Barclays was off 2.5%. Source: Bank of England Inflation Report Data at 4/11/2016 However G4S leapt 10.3% on a positive trading update. EasyJet, among the FTSE 100’s worst performers this year, also rose 2.9% Chart 2: Markit/CIPS Manufacturing PMI after HSBC upgraded the airline’s shares to a “buy” and lifted its target price from 800p to 1,150p. 60 On Thursday the FTSE 100 was down another 0.8% - though mid-cap 58 shares rose - as the pound strengthened after the High Court ruled the 56 government would need parliamentary approval to trigger Article 50, 54 the treaty clause to leave the EU. 52 GlaxoSmithKline, a major beneficiary of sterling weakness, lost 3.3%, 50 while Pearson was down 2.1%.
    [Show full text]
  • Terms 29/4/19
    Terms 29/4/19 1. This promotion is conducted by DSG Retail Limited in partnership with Network partners. Customers will be eligible to receive cashback (as set out in the table below) upon purchasing any 4K TV (‘Qualifying Product’) and selected Broadband and/or Digital TV package (‘Qualifying Package’) from either, TalkTalk, SSE, Shell Energy Broadband, or Virgin Media. 2. Sky packages are not included in this promotion. 3. The Qualifying Product must be purchased from a UK Currys/PCWorld bricks and mortar store, or online at www.currys.co.uk. 4. Your Qualifying Package service must be purchased from a UK Currys/PCWorld bricks and mortar store, including Carphone Warehouse stores situated within a Currys/PCWorld store (SIS), or through the Currys/PC World telephone hotline at 08000 834616 within 7 days from your Qualifying Product purchase. 5. Offer not available in Republic of Ireland or Currys/PCWorld eBay outlet store. 6. Cashback will be paid directly into a nominated UK Bank Account. 7. Cashback will be calculated as follows: Qualifying Product Qualifying Package Cashback Any 4K TV Virgin Media Full House £200 TalkTalk TV, Broadband and calls £100 packages Fibre broadband and calls from either £50 Virgin, TalkTalk, SSE, Shell Energy Broadband 8. Fibre Broadband includes the following packages with broadband and phone: Virgin VIVID 50, VIVID 100, VIVID 200 and VIVID 300 packages. TalkTalk Faster Fibre 38Mbps and Faster Fibre 76Mbps. Shell Energy Broadband Superfast Fibre 38Mbps and Superfast Fibre Plus 76Mbps. SSE Unlimited Fibre 36Mbps and Unlimited Fibre Plus 76Mbps. TalkTalk: Only available to new customers whose services are successfully installed and that have not previously had services from the provider Shell Energy Broadband: Only available to new customers whose services are successfully installed and that have not previously had services from the provider.
    [Show full text]
  • Erasmus Student W0RK Placement
    ERAsMus STuDENT W0RK PLAcEMENT IN THE CzEcH REPuBuc EMPLOYER INFORMATION Name of organization Pixmania s.r Address mcl. post cede Trnt 391/5. 60200 Brne, Czech Repuhiic Felephone 00420 543 123 100 mail [email protected] Wehsite \n uaa e; johs pixmania.corn Number cI emplevees 180 Dixons Reta plc s one of ELropes Ieadng electrLcal retaers, The Group trades through L200 stores and online stores, spanning 28 countnes and empIoyng 3650O people. Shert descrption of the Pixmania.com, as a part of Dixons Retail pc., is an European E-taer of company consurner e1ectronc goods. It app{ies innovative market strateges on an nterrational evei, leading te a pan-European presence n 26 countnes and 17 anguages. In order te support ts development in the flagshp markets and increase ts brard-awareness Pixrnanìa would ike to give an opportunty to studentsin vanousf!elds te join our tearn! Other CONTACT DETAILS (rntact persen for this ‘v arernka Modra placei ienl Departmer t and de’enata e i HR Support it Pi\mania [IR D partme ìt h ‘7 Diret tcleohene nun bLr (Ni42( 51 i i 593 E a Idrc \ ned’a i5 pi\ViI e om I)epartrnent I Funetion Transport aceount coordinator Description of activities The Transport Team Is responsible for ensure the quality of tra nsport services ordered by customers. The interna wN be responsibe for foflowing transport issues • Pick Ups (parcels on the way back to Pixmania frorn custorner) • !nvestigations hnquiry of darnaged, Iost parcels or delayed parceR) o Vahdation of Pick Ups with different carriers.
    [Show full text]
  • ICO Issues Monetary Penalty Notice Under DPR 1998
    ICO Issues Monetary Penalty Notice under DPR 1998 Released : 09 Jan 2020 RNS Number : 2698Z Dixons Carphone PLC 09 January 2020 Information Commissioner's Office issues Monetary Penalty Notice under Data Protection Act 1998 DSG Retail Limited, a subsidiary of Dixons Carphone plc, has today received a Monetary Penalty Notice from the UK Information Commissioner's Office (ICO) in relation to the historic unauthorised access of customer data previously announced on 13 June 2018 and 31 July 2018. The ICO has imposed a fine of £500,000 under the Data Protection Act 1998. Dixons Carphone Chief Executive, Alex Baldock, said: "We are very sorry for any inconvenience this historic incident caused to our customers. When we found the unauthorised access to data, we promptly launched an investigation, added extra security measures and contained the incident. We duly notified regulators and the police and communicated with all our customers. We have no confirmed evidence of any customers suffering fraud or financial loss as a result. We have upgraded our detection and response capabilities and, as the ICO acknowledges, we have made significant investment in our Information Security systems and processes. We are disappointed in some of the ICO's key findings which we have previously challenged and continue to dispute. We're studying their conclusions in detail and considering our grounds for appeal." Next announcement The Group will publish its Peak Trading Statement on Tuesday 21 January 2020. For further informa on Assad Malic Group Strategy & Corporate Affairs Director +44 (0)7414 191044 Dan Homan Head of Investor Relations +44 (0)7400 401442 Amy Shields Head of External Communications +44 (0)7588 201442 Tim Danaher Brunswick Group +44 (0)207 404 5959 Information on Dixons Carphone plc is available at www.dixonscarphone.com Follow us on Twi er: @dixonscarphone About Dixons Carphone Dixons Carphone plc is a leading mul channel retailer of technology products and services, opera ng 1,500 stores and 16 websites in eight countries.
    [Show full text]
  • Dixons Carphone
    Dixons Carphone 14 years of delivering an outstanding maintenance solution, built on a foundation of collaboration and flexibility. A long-standing partnership VINCI Facilities’ regional management team are VINCI Facilities provides planned and reactive FM works strategically located across England, Wales and Scotland, to circa 450 Currys, Dixons and Carphone Warehouse sites enabling them to respond rapidly to site-specific issues. across the UK and the Republic of Ireland. This encompasses Each manager has also received training in specialist areas, the client’s entire network of sites, including: such as gas, electrics, roofing and scaffolding, in order to » Currys PC World and Carphone Warehouse stores. better support the contract’s wider team of nationwide » 29 Dixons tax-free airport stores. engineers. » 23 distribution centres, the largest of which covers an area of 2,000,000sq.m and is operational 24/7/365. Collaboration Self-delivery In order to maximise the pool of knowledge within the VINCI Facilities self-delivers the majority of the works, partnership, joint training activities are rolled out for both including 24/7/365 planned and reactive maintenance to VINCI Facilities and Dixons Carphone. Recent sessions have building fabric and M&E assets. covered topics such as CDM 2015 regulations, asbestos This approach ensures control of the service delivery, regulations, Tyco sprinklers, Daikin air conditioning and while also strengthening communication, reliability and IOSH Managing Safely. accountability. Health, safety, environment and quality The self-delivered model is underpinned by VINCI Facilities’ To ensure exemplary HSEQ standards, VINCI Facilities external accreditations covering the UK and Ireland. provides comprehensive training for managers from both Exceptional management organisations, including IOSH Managing Safely and a range The contract benefits from a management team that acts of specialist compliance courses on topics such as asbestos as an extension of Dixons Carphone’s own team.
    [Show full text]
  • Chief Executive's Review Group Turnover for the 52 Weeks Ended 27
    Chief Executive’s review Group turnover for the 52 weeks ended 27 April 2002 increased by 5 per cent to £4,888 million (2000/01 £4,643 million excluding Freeserve). Like for like sales were unchanged across the Group in challenging markets. Group profit before tax and exceptional The Group continued to grow market telecoms solutions provider for the items increased by 7 per cent to £297.2 share, showing particularly strong gains business to business market. million (2000/01 £277.8 million before in widescreen televisions, large domestic taxation, exceptional items and Freeserve). appliances, games, personal computers International and PC related products. The International Retail division achieved UK Retail an operating profit of £15.2 million UK Retail division operating profit before The product cycle is a major determinant (£22.3 million) on sales ahead 14 per cent exceptional items was £253.6 million of sales growth. New products have at £688 million (£602 million). (£244.8 million), an increase of 4 per cent. driven sales even during the recessions Total UK Retail sales were £4,122 million of the early 1980s and 1990s. Looking Our expansion into Continental (£3,979 million), a 4 per cent increase ahead, the product outlook appears Europe continued, with investments year on year and unchanged like for like. positive with new technologies coming in eight markets. The Group now has onto the market, from large flat screen retail operations in 11 countries. Although Currys and PC World made televisions to wireless home networks, As anticipated, start-up losses were strong contributions to the divisional and the potential for a recovery in the incurred in new businesses in France, performance, these were largely personal computer market.
    [Show full text]