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A Multidimensional Perspective on the Acceptance of Organizational Communication and Collaboration Systems

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A Multidimensional Perspective on the Acceptance of Organizational Communication and Collaboration Systems I A Multidimensional Perspective on the Acceptance of Organizational Communication and Collaboration Systems Von der Fakultät für Ingenieurwissenschaften, Abteilung Informatik und Angewandte Kognitionswissenschaft der Universität Duisburg-Essen zur Erlangung des akademischen Grades Dr. rer. pol genehmigte kumulative Dissertation von Konstantin L. Wilms aus Duisburg Gutachter: Prof. Dr. Stefan Stieglitz Gutachter: Associate Prof. Dr. Tim Majchrzak Tag der mündlichen Prüfung: 06.06.2019 II Content Figures ............................................................................................................................. IV Tables ............................................................................................................................... V Abbreviations .................................................................................................................. VI Abstract Deutsch ............................................................................................................... 1 Abstract English ................................................................................................................ 2 1 Introduction .................................................................................................................. 3 1.1 Motivation ............................................................................................................. 3 1.2 Research Questions and Objectives ....................................................................... 5 1.3 List of Publications .............................................................................................. 10 2 Research Background ................................................................................................. 14 2.1 Multidimensionality through the Presence of Alternatives ................................. 14 2.2 Multidimensionality through IS Switching ......................................................... 16 3 Research Design ......................................................................................................... 19 3.1 Research Strategy ................................................................................................ 19 3.2 Applied Research Methods .................................................................................. 21 4 Research Results ......................................................................................................... 23 4.1 Overview of the Publication’s Findings .............................................................. 23 4.2 Multidimensionality from a Technical Perspective ............................................. 25 4.3 Multidimensionality from a Behavioural Perspective ......................................... 27 4.4 Multidimensionality from an Environmental Perspective ................................... 29 5 Discussion ................................................................................................................... 32 5.1 Technical Perspective .......................................................................................... 32 5.2 Behavioural Perspective ...................................................................................... 33 5.3 Environmental Perspective .................................................................................. 34 6 Conclusion .................................................................................................................. 36 6.1 Research Implications ......................................................................................... 36 6.2 Practical Implications .......................................................................................... 36 6.3 Limitations ........................................................................................................... 37 6.4 Further Research .................................................................................................. 38 7 Literature: ................................................................................................................... 40 Appendix .................................................................................................................... 46 A Paper Included in This PhD Thesis ..................................................................... 46 A.a P1: Feeling Safe on a Fluffy Cloud – How Cloud Security and Commitment Affect Users' Switching Intention .............................................................. 46 A.b P2: Between Termination and Adoption - The Ex-Users’ Valley ............. 74 A.c P3: Understanding User Migration to Cloud Computing Infrastructures in Higher Education ................................................................................................... 87 A.d P4: Do researchers dream of research data management? ....................... 136 A.e P5: Open Data in Higher Education – What Prevents Researchers from Sharing Research Data? ......................................................................................... 157 A.f P6: A Value-Based Perspective on Supporting and Hindering Factors for Research Data Management ..................................................................... 174 A.g P7: Understanding the Utilitarian Value of Enterprise Social Networks and its Role for Use Continuance – A Digital Infrastructure Perspective ........... 204 III A.h P8: Digital Transformation in Higher Education – New Cohorts, New Requirements? .......................................................................................... 241 A.i P9: Wissensaustausch in Unternehmen: Wahrnehmung von Enterprise Social Software als Tool für den Austausch von sicherheitsrelevantem Wissen 260 B Declaration of Authorship ................................................................................. 279 IV Figures Figure 1. Life cycle of IS by Furneaux and Wade (2010, 2011). Illustration format adapted from Maier et al. (2015). .............................................................................. 16 Figure 2. Migration as transition between two IS life cycles. A=Adoption, U=Usage, T=Termination. ............................................................................................. 18 Figure 3. Overview of the work. ..................................................................................... 20 Figure 4. Categorization of IS termination users. ........................................................... 26 Figure 5. Structural equation model of the impact of work-oriented infrastructure criteria on perceived usefulness. .................................................................................... 30 V Tables Table 1. List of Publications ........................................................................................... 11 Table 2. Thematic Classification ..................................................................................... 19 Table 3. Overview of Applied Research Methods .......................................................... 22 Table 4. Overview of the Logical Order of Research Publications ................................ 23 VI Abbreviations BIT Behavioral Investment Theory CCSs Communication and Collaboration Systems IDT Innovation Diffusion Theory IS Information Systems IT Information Technology TAM Technology Acceptance Model TOE Technological-Organizational-Environmental Framework TPE Technological-Personal-Environmental Framework TRA Theory of Reasoned Action UTAUT Unified Theory of Acceptance and Use of Technology 1 Abstract Deutsch Unternehmen verfügen heutzutage über die Möglichkeit, aus einer breiten Palette von angebotenen Kommunikations- und Kollaborationstools spezifische Anwendungen auszuwählen und diese für unternehmensbezogene Aufgabenstellungen einzusetzen. Um die kontinuierlich steigende Anzahl an Angeboten zu überblicken, beginnen Unternehmen damit, die Auswahl der eingesetzten Kommunikations- und Kollaborationstools den eigenen Angestellten zu überlassen. Inwieweit sich diese Freiheit auf die Entscheidungsfindung der Mitarbeitenden auswirkt, wurde jedoch kaum erforscht. Klassische Adoptionsmodelle der Wirtschaftsinformatik betrachten den Auswahlprozess bislang lediglich aus einer 1:1 Sicht, innerhalb derer der Evaluationsprozess zwischen dem Individuum und der Anwendung betrachtet wird. Bei dieser Betrachtung wird die Existenz alternativer Anwendungen jedoch vernachlässigt. Diese Arbeit untersucht daher sogenannte „multidimensionale“ Evaluationsprozesse, innerhalb derer sich der Nutzende der Präsenz alternativ existierender Anwendungen bewusst ist. Basierend auf dem „technological-personal-environmental Framework“ von Jiang, Chen und Lai (2010) wird jener multidimensionale Prozess im Rahmen dieser kumulativen Dissertation aus insgesamt drei Blickwinkeln betrachtet. Die Ergebnisse weisen darauf hin, dass die Existenz alternativer Anwendungen einen Einfluss auf die Wahrnehmung bezüglich der aktuell genutzten Systeme nimmt. Zudem werden neue Anwendungen nicht isoliert bewertet, sondern im Kontext bereits existierender Systeme. 2 Abstract English Businesses now have the ability to select specific applications from a wide range of communication and collaboration tools to deploy them for business-related tasks. To understand the ever-increasing number of offerings, companies are starting to leave the choice of communication and collaboration tools used to their own employees. The extent to which this freedom affects the decision-making of employees, however, has hardly been explored. Classical
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