October 2012

business voice LAS VEGAS CHAMBER OF COMMERCE | LVChamber.com | OCTOBER 2012

WORKFORCE DEVELOPMENT BRIDGING THE GAP heading to the polls...

Kristin McMillan President & ceO

he 2012 campaign season is in full swing moving action on issues that impact business and our and we are at a critical juncture. All community’s economic future. The Chamber also made t elections are important, but this one is endorsements for the Clark County Commission and especially pivotal as we move closer to the Clark County Board of School Trustees, and will the 2013 legislative session and deepen be expanding its endorsements to include the Nevada the conversation on issues that are important not only to Board of Regents and the State Board of Education. the well-being of our business community, but also to the future of our state. Electing people who understand the An important benefit of your Chamber membership is challenges of the business community is crucial. We want the representation that the Chamber provides you at all the Nevada Legislators committed to supporting reforms levels of government. It is the Chamber’s job to ensure and initiatives that will improve our economy and the that businesses have a voice in the 2013 Legislature. environment in which we live and work. To help that effort, we’ve included a list of endorsed

electing people who understand the challenges of the business community is crucial

The Chamber recently announced its candidate candidates in this issue of the Business Voice, as well as endorsements for the general election. Before doing so, a tear-out card to take with you when you vote. You can we engaged in a comprehensive review and interview also access the list at LVChamber.com. process over the course of several weeks. Our staff and members of the Chamber’s Government Affairs The Chamber is also a co-sponsor of a series of Committee met with candidates to gain their views on candidate debates on Vegas PBS, including those for public policy issues that are essential to the economic key races in the U.S. Senate, U.S. Congress and Nevada growth and overall future of Southern Nevada. These State Senate. I encourage you to tune in and hear for policies relate to K-12 and higher education reforms; yourself where the candidates stand on the issues. If development of a quality workforce; taxes, business fees you have any questions on these candidates or the and business licensing; health care reform; and public issues, I encourage you to contact the Chamber’s employee benefit and collective bargaining reforms, to Government Affairs team. name some of the key areas. The Chamber-endorsed candidates understand the importance of taking forward- See you at the polls!

2 BUSINESS VOICE october 2012 LAS VeGAS cHAMber oF coMMerce LAS VEGAS CHAMBER OF COMMERCE OCtOBER 2012 BUSINESS VOICE 3 table of contents bv business voice OctOber 2012 v o L ume 33 n umber 10 Las vegas chamber of commerce 6671 Las Vegas Blvd. South, Ste. 300 06 Chamber News Las Vegas, NV 89119-3290 the dollars 702.641.5822 • LVChamber.com 08 News You Need kristin mcmillan President & CEO Las Vegas Chamber of Commerce 14 bridging the gap and sense of 2012 board of Trustees Trustees executive committee Your Scene | 18 kevin orrock bob ansara You’re Seen crowdfunding Chairman of the Board Ricardo’s of Las Vegas, Inc. The Howard Hughes Corporation bob brown 20 What’s Happening Jay barrett Las Vegas Review-Journal Chairman-Elect The JABarrett Company senator richard bryan Lionel Sawyer & Collins 24 Spotlights michael J. bonner kevin burke Immediate Past Chairman Burke Construction Group, Inc. 10 Greenberg Traurig, LLP Tim cashman 26 In the Know hugh anderson Las Vegas Harley-Davidson HighTower Advisors candidate cornelius eason russ Joyner De 2 Design 28 Member News Miracle Mile Shops endorsements Jonathan halkyard vicky vanmeetren NVEnergy member St. Rose Dominican Hospitals, 32 Ribbon Cuttings San Martín Campus Dallas haun Nevada State Bank nancy wong corey Jenkins Arcata Associates, Inc. 34 Member to Member to SAVMOR Rent a Car bart Jones Merlin Contracting & Developing 35 Marketplace The Business Voice bill nelson (USPS #717-970) is published by Piercy Bowler Taylor & Kern member The Las Vegas Chamber of Commerce. karla perez Vegas Young 6671 Las Vegas Blvd. South, Ste. 300 Valley Health System 36 Professionals Las Vegas, NV 89119-3290 gina polovina Boyd Gaming Corporation 11 34 Annual Subscription $25 Periodical postage paid at steve schorr Las Vegas, NV Cox Communications POSTMASTER: Send address changes to: Larry singer The Las Vegas Newmark Grubb Knight Frank Chamber of Commerce, 6671 Las Vegas Blvd. South, Ste. 300 neal smatresk Las Vegas, NV 89119-3290 University of Nevada, Las Vegas

workforce DeveLopmenT printed locally bruce spotleson bridging the by creel printing Greenspun Corporation debate michele Tell woodrow Preferred Public Relations, LLC

production Team schedule John osborn ben myhre Publisher Graphic Designer

gap mJ Dennis cara roberts Executive Editor Production Coordinator

greta seidman advertising Inquiries 14 Managing Editor 702.586.3812

22 eDITorIaL poLIcy: The Business Voice is a member newsletter of the Las Vegas Chamber of Commerce. The Las Vegas Chamber of Commerce welcomes input, ideas and suggestions from our members. As with any periodical, we must adhere to strict deadlines and we reserve the right to edit all materials submitted for publication. Commentaries that are marked as such do not necessarily reflect the opinion or position of the Chamber, its trustees or employees. The Chamber cannot guarantee the validity or accuracy of the contents of paid advertisements. Questions or concerns about content of The Business Voice can be addressed to BUSINESS VOICE october 2012 LAS VeGAS cHAMber oF coMMerce Vice President of Marketing, Las Vegas Chamber of Commerce, 6671 Las Vegas LAS VEGAS CHAMBER OF COMMERCE OCtOBER 2012 BUSINESS VOICE 4 Blvd. South, Suite 300, Las Vegas, NV 89119. 5

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meet the celebrate chamber- great customer service – endorsed vegas-style candidates No one does customer This intimate reception welcomes display your company service quite like Chamber-endorsed candidates Las Vegas. This who are pro-business and support at the membership year, the annual the Chamber’s legislative priorities, Customer Service marketing expo and encourages attendees to Excellence Luncheon On Tuesday, November 13, the Chamber will commemorates engage them on issues important this year’s customer to business. President’s Club and host a special Business After Hours at its service stars and the Executive Level members will also facilities, where members and attendees will outstanding level of have time to interface with the connect with the Chamber and learn about service they provide. candidates at an exclusive reception important business-building programs and During the luncheon, prior to the general membership member-exclusive benefits. Members are the Chamber, in reception. The upcoming Meet the also invited to purchase a table-top display partnership with the Candidates Reception will be on to showcase their products and services. Las Vegas Convention Tuesday, October 16, at Spanish Trail These displays are available to Chamber and Visitors Authority, Country Club. For more information members exclusively, and are $100. For will celebrate how Las or to register, visit LVChamber.com more information or to register, visit Vegas is the city built LVChamber.com or call 702.641.5822. on customer service, or call 702.641.5822. and how those high standards of service still thrive today. Guests will also enjoy engage at the live entertainment, special recognition of inaugural nominees who have been recognized governor’s several times conference on throughout the program year and small business the presentation of Print on Demand the Customer Service Do you have a small business you want to grow? Do you want to learn about statewide Excellence Person of efforts to promote small business development in Nevada? The Governor’s Conference the Year. This year’s on Small Business, spearheaded by the Nevada Department of Business and Industry The lizard is coming to town... program will be Friday, in conjunction with local chambers of commerce, brings together industry leaders and Digital Lizard will forever change the way you print in Vegas! November 9, at the Orleans Hotel & Casino. government officials for informative and interactive panel discussions. Attendees will also For more information, have the opportunity to engage service providers, regulators and development authorities Use this code to receive 25% off your first print order: at a business outreach event and hear directly from Governor Brian Sandoval during a DLVEGAS visit LVChamber.com (Offer expires November 30, 2012) or call 702.641.5822. keynote address. The cost to attend the conference and the luncheon is $35, and $45 for walk-ins. For more information on this collaborative event, including topics and featured panelists, visit LVChamber.com or call 702.641.5822. • Visit DIGITALLIZARDPRINT.COM/LASVEGAS and upload your print ready artwork. • Order before 10:30 AM, and your order will be ready SAME BUSINESS DAY! • Low minimums, competitive prices, local pickup and delivery!

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hether you work in the field and need a place to hiring seasonal W do some paperwork or just need a space to spend some employees? quiet time with your laptop or tablet, the Chamber’s Business Center Many companies hire offers a centralized location for you to additional staff for the meet, greet and do business. Located holiday season, especially inside the CenturyLink™ Conference those in the retail and Center at the Las Vegas Chamber of service industries. Commerce, the Business Center offers The Small Business the amenities of an office away from Administration (SBA) has your office, including free WiFi, coffee published a few tips on the and water and the news on large-screen labor laws and regulations get ready for televisions. Catch up on your email, meet that apply to seasonal customer service week a colleague, or prepare a presentation employees, including in the comfortable and modern Business the Fair Labor Standards Customer Service Week is October 1-5, Center. The Business Center is available business center Act, taxes and workers’ 2012. Since 1992, Customer Service Week exclusively to Chamber members. For compensation. The site has been a nationally-recognized event more information, visit LVChamber.com also offers information to celebrated by thousands of companies or call 702.641.5822. help you decide whether it that represent a broad cross-section of is prudent to hire seasonal industries from around the world. Different employees or independent organizations celebrate in different ways, contractors for the type of with everything from elaborate weeklong work you need. For more festivities to simple afternoon cake-and- information and assistance coffee receptions. The Chamber will be on hiring seasonal utilizing its Customer Service Excellence employees, visit sba.gov. program to celebrate this week. For more information and ideas for your business, FORWARD visit csweek.com or lvchamber.com/cse. celebrate small email marketing: stay compliant business saturday TOGETHER To make great bread, first you need some dough. If you use email to communicate with your prospects and clients, the Federal Small Business Saturday, held annually Trade Commission (FTC) urges you to ensure that you fully understand the Saturday after Thanksgiving, the CAN-SPAM (Controlling the Assault of Non-Solicited Pornography and encourages consumers to shop local Marketing) Act as you navigate email marketing. Each separate email that small businesses on that day, making violates the CAN-SPAM Act is subject to penalties up to $16,000. Steps it “the biggest day of the year for small for compliance are straightforward, however, and include disclosing if the businesses.” Several opportunities are message is an advertisement, honoring unsubscribe requests within 10 available for small businesses to take business days and clearly stating how a recipient can opt-out of your future part in the initiative, as well as reap messages. For more information on the CAN-SPAM Act and how to ensure its benefits. For more information on your business is compliant, visit business.ftc.gov. this year’s programming on Saturday, November 24, visit shopsmall.com or facebook.com/shopsmall. Carlos Pereira Founder, Bon Breads

Read the Bon Breads story at bankofnevada.com/bon-breads

8 BUSINESS VOICE october 2012 LAS VeGAS cHAMber oF coMMerce 702.248.4200 LAS VEGAS CHAMBER OF COMMERCE OCtOBER 2012 BUSINESS VOICE 9

Bank of Nevada is an affiliate of Western Alliance Bancorporation. 08/12 NEVADA STATE SENATE the dollars Senate District 5 Steve Kirk (R) the new way to candidate Senate District 6 Mark Hutchison (R) - Dual endorsement* fund a business Senate District 6 Benny Yerushalmi (D) and sense of endorsements - Dual endorsement* Senate District 7 David Parks (D) Senate District 9 Mari Nakashima St. Martin (R) crowdfunding chamber-enDorseD canDIDaTes Senate District 11 Aaron Ford (D) for generaL eLecTIon Senate District 13 Debbie Smith (D) Senate District 18 Scott Hammond (R) Senate District 19 Pete Goicoechea (R)

NEVADA STATE ASSEMBLY ith the bustling activity of the he Las Vegas Chamber of Commerce has Assembly District 1 Marilyn Kirkpatrick (D) Las Vegas start-up scene, announced candidate endorsements for the Assembly District 2 John Hambrick (R) “crowdfunding” has been a W t general election on Tuesday, November 6, 2012. Assembly District 4 Michele Fiore (R) buzzword generating quite a Assembly District 5 Marilyn Dondero Loop (D) bit of hype locally, as well as nationwide, as a The Chamber engaged in a comprehensive review process Assembly District 8 Jason Frierson (D) Assembly District 9 Kelly Hurst (R) wide-open source of funding new and existing over the course of several weeks, including candidate Assembly District 11 Olivia Diaz (D) businesses and emerging projects within meetings with the Chamber’s Government Affairs Committee Assembly District 13 Paul Anderson (R) existing businesses. and staff. Candidates were questioned on topics relating to Assembly District 15 Elliot Anderson (D) Assembly District 16 Heidi Swank (D) the Chamber’s key policy priorities, including: K-12 reform; Assembly District 17 Steven Brooks (D) higher education funding and governance reform; collective Assembly District 19 Cresent Hardy (R) bargaining reform; tax issues and policies; changes to the Assembly District 20 Ellen Spiegel (D) crowdfunding in las vegas Assembly District 21 Becky Harris (R) Public Employee Retirement System (PERS) for future just received a huge boost Assembly District 22 Lynn Stewart (R) employees; consolidation of local government business Assembly District 23 Melissa Woodbury (R) in crowdstart lv licensing; improving the effectiveness of business impact Assembly District 24 David Bobzien (D) statements; and the impact of health care reform on business Assembly District 25 Pat Hickey (R) Assembly District 26 Randy Kirner (R) from a state perspective. The Chamber is extremely Assembly District 27 Teresa Benitez-Thompson (D) Crowdfunding is a method of raising money from concerned about candidates’ understanding of these Assembly District 29 April Mastroluca (D) a large number of people in small increments and types of issues and how they might impact businesses. Assembly District 31 David Espinosa (R) is usually conducted online. With the popularity companies must file with the Securities and Exchange Commission (SEC). Assembly District 32 Ira Hansen (R) Assembly District 33 John Ellison (R) To protect investors from scams or bad investments, the JOBS Act limits of social networking sites and funding platform The endorsements relate to candidates for the Nevada Assembly District 35 Tom Blanchard (R) sites such as Crowdfunder.com and how much investors can actually finance the company. The law also requires State Senate and Assembly, as well as the Clark County Assembly District 36 James Oscarson (R) Assembly District 37 Marcus Conklin (D) Kickstarter.com, the ability for businesses to a broker or a website to act as an intermediary between the investor and Commission and the Clark County Board of School Trustees. Assembly District 38 Tom Grady (R) reach and influence potential investors and the company. These brokers and sites will be required to register with the Endorsements for the Nevada State Board of Education and Assembly District 39 Jim Wheeler (R) customers has grown exponentially. In January SEC prior to conducting business in an effort to protect the investor, as well the Nevada Board of Regents will be announced at a later Assembly District 40 Pete Livermore (R) 2011, a group of entrepreneurs and legislators as the startup or small business. date. The Chamber does not endorse or financially support Assembly District 42 Irene Bustamante Adams (D) developed the framework to make crowdfund federal candidates such as the U.S. Senate or the U.S. House CLARK COUNTY BOARD OF SCHOOL TRUSTEES investing legal in the United States and help Crowdfunding in Las Vegas just received a huge boost in Crowdstart LV, of Representatives. For those races, the Chamber will be solve the problem of entrepreneurs lacking the which recently held a startup competition for $500,000. Contest judges providing information on each of the candidates, including CCSD District A Deanna Wright (NP) CCSD District B Chris Garvey (NP) capital to start their businesses, create jobs and picked 10 startups to pitch at a live event, with the Vegas Tech community their stances on key topics relating to business, online and in CCSD District C Linda Young (NP) support and enhance their local economies. voting on the winner. The stipulation? The company awarded the money the Business Voice. CCSD District E Patrice Tew (NP) had to relocate to Las Vegas. The impact of crowdfunding, especially with The JOBS (Jumpstart Our Business Startups) so much technological innovation and the downtown hub growing as a For questions or inquiries regarding candidate CLARK COUNTY COMMISSION endorsements, please contact the Chamber’s Act, passed earlier this year, allows companies nationally-recognized entrepreneur community, has the potential to impact County Commission District A Steve Sisolak (D) Government Affairs department at 702.641.5822. to raise up to $1 million per year from individual Southern Nevada through attracting new industries and innovative businesses, County Commission District B Ruth Johnson (R) investors and eases the requirements that small creating jobs and bolstering its image as a business-friendly atmosphere. County Commission District C Larry Brown (D) companies must meet to raise funds necessary to EARLY VOTING: October 20 - November 2 start their businesses. Provisions of the JOBS Act For more information on crowdfunding and how it works, visit ELECTION DAY: November 6 *The Chamber believes both individuals are exceptional candidates and drastically streamline the paperwork process that crowdfunder.com or startupexemption.com. To find early voting sites or your polling place, visit clarkcountynv.gov businesspeople who fully understand business issues.

10 BUSINESS VOICE october 2012 LAS VeGAS cHAMber oF coMMerce LAS VEGAS CHAMBER OF COMMERCE OCtOBER 20122012 BUSINESS VOICE 11 working for you GOVERNMENT AFFAIRS AND PUBLIC POLICY JOE HECK (R) voter registration general If elected to the U.S. House of Representatives, information election voting how will you support job growth, new business

schedule development and economic diversification You can register to vote online until opportunities in Southern Nevada? Saturday, October 6. Visit nvsos. Ensure that your voice gov to register or to update your is heard on November 6. My number one priority is getting our economy back on track by information. You can also download the race for the voter registration form to mail in The last day to register to supporting policies that empower small businesses to grow, prosper to the county clerk or registrar. To vote or update your voter and hire. One way to do that is by pursuing new technologies for 21st congressional register in person, visit any Nevada information online century industries like renewable energy. I am dedicated to pursuing Department of Motor Vehicles office, or without having to appear a pro-growth agenda through legislation such as the Public Lands district 3: your county clerk or registrar's office, in person at the Election Renewable Energy Development Act (H.R. 5991) which would boost the various social service agencies, or Department offices is Nevada economy and create jobs by streamlining the development of local college campuses. Saturday, October 6. You renewable energy on public lands and allowing states to share revenues back to work in the near term, but it will may still register to vote or JOHN to reinvest in the community. strengthen national security, and makes us update your information OCEGUERA (D) more competitive in the global economy for until Tuesday, October 16, If elected to the What issues do you believe are impacting small business’ ability to upcoming policy generations to come. We must get serious but you will have to appear U.S. House of expand and grow from the federal perspective? about improving education – from early committee meetings in person at the Election Representatives, how will you support job childhood education to higher education – Department offices to do We must return confidence and stability to the private sector job market The Chamber established policy growth, new business development and to ensure that our children are prepared for so. The Election Department by removing barriers to growth and eliminating burdensome regulations committees exclusively for Chamber the jobs of the 21st century and to help get offices are located at 500 S. economic diversification opportunities in and bureaucratic red tape that make it difficult for businesses to expand. members and their employees to our economy back on track. Finally, if we’re Grand Central Pkwy. in Las Southern Nevada? Small businesses are currently affected by the uncertainty of looming tax engage in topics and issues impacting going to create an environment to grow the Vegas and 965 Trade Dr., increases, costs and regulations associated with the Patient Protection Southern Nevada. Check out these economy and encourage job creation, we Suite A, in North Las Vegas. We must balance the budget the right and Affordable Care Act – also known as Obamacare – and access to upcoming opportunities to help move must apply common sense – cutting the red way – with the right priorities – to get our capital in an economy that is still struggling. development and diversification ideas tape and out-of-date regulations that hold forward and lead the way for change Early voting begins Saturday, economy back on track. Creating American back businesses. in Las Vegas: October 20, and continues jobs starts with helping small business read more responses from these candidates at Lvchamber.com. through Friday, November 2. create jobs here – and ending tax breaks for • local government What issues do you believe are impacting Any voter registered in Clark corporations shipping jobs overseas. We Thursday, October 11 need to do everything we can to bring jobs small business’ ability to expand and grow County may vote at any • education from the federal perspective? share your opinion with clark county early voting facility within home and encourage the manufacturing Friday, October 12 the County. The general that keeps those jobs in America. Small • health care business is the critical engine for American To get our economy back on track and Clark County is asking for input from the business community on how election takes place on Friday, October 19 get Nevadans back to work, we should put Tuesday, November 6. For job creation. We must help create an to improve the services they offer to local businesses and employers. a strong focus on creating an environment • infrastructure more information on early environment that helps entrepreneurs start The survey will provide the business community an outlet to share their that encourages entrepreneurs to start Wednesday, October 24 voting and voter registration, small businesses. Additionally, whenever perspectives on business related issues, interaction and policy topics with small businesses. We should be cutting visit clarkcountynv.gov or our country has faced economic hardship, staff members from Clark County. • insurance & tort reform the red tape and out-of-date regulations nvsos.gov. investment in infrastructure has played Thursday, November 8 a critical role in sparking a new period that hold back small businesses, and make Please take the time to fill out this online survey so that Clark County can of economic growth. Investment in our sure our tax policy encourages small better assess how they do business. The survey is available at For more information, visit infrastructure will not only get Americans business growth. zoomerang.com/Survey/WEB22FX6YRJBYT. LVChamber.com or call 702.641.5822.

12 BUSINESS VOICE october 2012 LAS VeGAS cHAMber oF coMMerce LAS VEGAS CHAMBER OF COMMERCE OCtOBER 2012 BUSINESS VOICE 13 orkforce development is a biotech industries. All of these resources are broad topic, encompassing made available to the students, essentially everything from preparing giving them the exact tools and exposure W students with the knowledge, they need to feed into these industries. BUILDING skills and training they need Simultaneously, these industries have a vested to obtain employment and aligning higher interest in staying close to ASU – their next education with the needs of identified industry generation of employees are customized to fit sectors. It also is a major focus of diversifying their workforce needs and are just a specialized, Southern Nevada’s economy, and one of its highly competitive internship away. THE key areas of opportunity to forge Las Vegas into a globally competitive city. Other collaborations span multiple disciplines, as well, including one with Boeing, which In discussions on how to develop Nevada’s partners with ASU’s school of sustainability workforce to be more attractive to industries on a biofuel project to use algae to produce WORKFORCE that would be facilitators for economic a kerosene-based jet fuel. Cooperation with diversification, especially those centered artists, bioengineers, musicians, psychologists on technology and healthcare, one of the and computer scientists has brought about “best practice” environments to examine is Mixed Reality Rehabilitation, a treatment Phoenix, Arizona. Phoenix closed the gap system for stroke patients to improve motor between workforce needs and employment skills and functional movements, with an WE NEED by utilizing vital public-private partnerships interactive laboratory environment established and approaching workforce development at Banner Baywood Medical Center in Mesa. from a collaborative, community-driven The Walter Cronkite School of Journalism and perspective. These cooperative efforts have Mass Media at ASU brings together students not only bolstered Phoenix’s economic from business, computer engineering, design competitiveness, but also have increased its and journalism to study shifts in how people nnity higher education system’s scope of expertise, receive the news and how the public engages MMu co o ll leading to an historic cross-pollination of with different sources of media. Social media c e a ge ideas, industries and resources. applications developed by these student ul M teams have been distributed by the Gannett R Arizona State University’s New American Company, which heads up and 23 o USA Today f University was a propeller in the paradigm shift news stations nationwide. Other partnerships

g when it was introduced by current campus through the New American University have in president, Dr. Michael Crow. Embracing addressed issues in improving the quality d

n the potential for partnerships is part of the of education for low income urban and rural

u philosophy of the initiative, which focuses on areas and infrastructure disparities in nearby

catalyzing social change, conducting research American Indian communities.

R based on need, blending intellectual disciplines

i for a multi-pronged approach on solving By investing in the workforce through

e problems and engaging with local business to these unique partnerships, Phoenix has also s

a identify areas of need. Currently, 537 locations reinvested into its own infrastructure. Recent

c throughout Arizona have collaborative collaborations with the City of Phoenix to

t partnerships with ASU. One of these alliances build a new downtown campus helped to

R is the Biodesign Institute, built in 2004. The reinvigorate Phoenix’s core and further a a

Biodesign Institute serves as a hub for major diversify its educational and commercial

l e

t scientific research and breakthroughs, and offerings. Spearheading this project was

a y

attracts world-renowned scientists, clinical Wellington “Duke” Reiter, an urban architect

e partners from the private sector and industrial who served as the past president of the School c

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collaborators from the pharmaceutical and of the Art Institute in Chicago and long-term

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14 business VOice ocTober 2012 Las vegas chamber of commerce Las vegas chamber of commerce ocTober 2012 business VOice 15 faculty member at MIT, as well as past medical campus at University of Arizona, have already been undertaken in the identify and implement Dean of the College of Design at ASU. and Arizona State University recently form of a revised higher education In his recent essay, “Urban Optimism,” announced a partnership with the Mayo funding formula. In late August, a public-private Reiter describes Phoenix as a city “on the Clinic for a branch in Scottsdale. Legislative committee agreed to adopt front line of the future.” He commends a new funding formula proposed by the partnerships that directly Crow and the New American University At a recent address to the Rebel Nevada System of Higher Education that project. “Essentially, the University has Business Network, Dr. Robert Lang of shifts $13.2 million a year to Southern address workforce adopted the city as its laboratory and Brookings Mountain West and the Lincy Nevada campuses and encourages needs and economic has been insistent that the measures Institute emphasized the importance of campuses to keep tuition paid by of its success are to be found in the strong alliances between the business their own students, versus having to diversification efforts community. It is also notable for community and schools. Las Vegas has a pool tuition statewide and then have combining the success of the city and resort corridor second to none, with four it reallocated by legislators, which has of the area knowledge creation.” Fortune 500 gaming properties calling been the process in the past. Las Vegas home. University of Nevada, Even on a community college basis, Las Vegas, also houses one of the top The types of initiatives and programs that public-private partnerships thrive to two college hospitality programs in the Phoenix has undertaken to increase its enhance the quality of the workforce in country. By applying this model to other human capital, diversify its industry base the Phoenix area. One such example is sectors in Las Vegas that do well, such and improve its global competitiveness that of Intel, which has teamed up with as technology and data transfer, we can can be translated to Southern Nevada Chandler-Gilbert Community College in create more of the type of public-private through collaborative efforts between the Phoenix area to offer internships to partnerships that have led to major legislators, community leaders and local two-year community college students. successes in development, innovation businesses. Identify and implement This allows students the opportunity and the building of resources in Phoenix. public-private partnerships that to engage in traditional classroom directly address workforce needs and learning, but supplement it with hands- Lang also extols the economic advantage economic diversification efforts of the on, valuable training onsite at the local of keeping degree-holders in the area. Enhance the quality of education Intel facility. Community colleges will Southern Nevada area, citing that degree provided with quality research facilities often partner with various government holders are one of the key resilient and a medical school. Meet the needs agencies, employers and other elements against a sharp economic of those that can enhance Las Vegas organizations to create programming downturn. Investing in the retraining of through new business, industry and that meets a need of the community tens of thousands of displaced workers innovation. By doing so, we too can and cultivates students into those will help prevent Southern Nevada from successfully bridge the gap. roles, ensuring that the workforce stays repeating its history in 2007, as well as developed, engaged and local. representing a major step forward in Find out more on how Southern Nevada redeveloping a local workforce, instead can boost its workforce at “A Little Along with the valuable public-private of relying on a developed workforce More Action, Please: Let’s Connect the partnerships it has fostered, higher migrating to the area. Dots, Las Vegas,” a two-day symposium education in Phoenix recognized the hosted by the Chamber on November need for a medical school in its efforts to Steps towards bolstering workforce 15-16. For more information, visit expand and diversify. The city now has a development in Southern Nevada LVChamber.com.

16 business VOice ocTober 2012 Las vegas chamber of commerce Las vegas chamber of commerce ocTober 2012 business VOice 17 your scene | you’re seen SPECIAL Legal REPORT Opinions small business excellence A Resource awards of Doing Business in Nevada

And the winners are... Women/Minority-Owned Business of the Year - family & cosmetic Dentistry Dr. rex f. Liu, D.D.s.; Non-Profit of the Year -r onald mcDonald house charities of greater Las vegas; Small Business of the Year (5 or fewer employees) - cigarette pollution solutions; Small Business of the Year (25 or fewer employees) - soirees event planning and catering November 2012

The November issue of Nevada Business Magazine will include a special editorial feature written by some of the state’s most prominent attorneys and addressing issues of concern to those doing business in Nevada.

Call an account executive for information or being featured in this special report.

Editorial must be submitted by September 28, 2012. Congratulations to all of the winners and finalists from this year’s Small Business Excellence Awards! During this year’s Small Business Excellence Awards Luncheon, exclusively sponsored by Nevada State Bank, keynote speaker Alexandra Epstein discussed how small businesses are the key to revitalizing Downtown Las Vegas and the Southern Nevada economy. Call 702.267.6328 nevadabusiness.com 18 BUSINESS VOICE october 2012 LAS VeGAS cHAMber oF coMMerce LAS VEGAS CHAMBER OF COMMERCE OCtOBER 2012 BUSINESS VOICE 19 what’s happening 00 - chaMber eVent 00 - VyP eVent PLACES TO BE. PEOPLE TO MEET. THINGS TO KNOW. IN OCTOBER. *Event to be held in the CenturyLinkTM Conference Center 16 tuesday at the Las Vegas Chamber of Commerce VyP biz 101 VYP and Leadership Las Vegas want to show you how to build your personal brand with those who have mastered the art: The Honorable Oscar Goodman, Alexia Vernon and Jasmine Freeman. 7:30 - 9:00 a.m. minority and/or october Las vegas chamber of commerce* $15 online; $20 at the door. women-owned sponsors Breakfast included. Exclusively for VYP members. meet the how sponsored by: workforce connections business mixer and hosts: program partner: Leadership Las vegas 2012 chamber to 16 tuesday Meet the 2012 chaMber- endOrsed candidates This event gives members the opportunity to meet endorsed OctOber register: 11 pro-business candidates in the upcoming general election. President’s Club and Executive Level candidates visit Lvchamber.com and members are invited to an exclusive reception to click on the events calendar. interface with the candidates prior to the general reception. This event gives members the call 702.641.5822. business 5:30 – 6:30 p.m. President’s Club & Executive opportunity to meet pro-business Level-exclusive reception The Las vegas chamber of commerce is 101 6:30 – 7:30 p.m. general membership reception candidates in the upcoming spanish Trail country club, located in the Town square shopping center: 5050 spanish Trail Ln. general election. Suggested $25 BizPAC contribution*** 6671 Las Vegas Blvd. South, Suite 300 ***Donations to BizPAC are voluntary and are not tax-deductible for federal income tax purposes. Some non-profit organizations (NPOs) and agencies Las Vegas, NV 89119 may be prohibited from giving political contributions. NPOs should check OctOber 16 OctOber 16 with their tax preparer. Sponsored by: Chamber Insurance & Benefits 17 Wednesday chaMber cOnnectiOns Wednesday thursday 02 tuesday 03 11 See October 3 for details. VyP MOrning buzz VyP FusiOn Mixer lOcal gOVernMent POlicy cOMMittee Meeting Enjoy a FREE light breakfast and meet VYP VYP is teaming up with the Justin Timberlake Friday This committee works to enhance a positive business 19 Ambassadors and the Advisory Council for a Shriner’s Tournament and TPC Summerlin for health care POlicy environment and study proposed government activities small, informal Q&A session. a special October Fusion Mixer. cOMMittee Meeting 6:00 – 8:00 p.m. for their impact on businesses. 7:30 - 8:30 a.m. This committee addresses the issues Tpc summerlin, 1700 village center circle 2:00 - 4:00 p.m. Las vegas chamber of commerce* facing the health care industry. Online: $10 for members, $15 for non-members. Las vegas chamber of commerce* Complimentary 2:00 - 4:00 p.m. At the door: $15 for members, $20 for non-members. Exclusive to Chamber members and their employees Las vegas chamber of commerce* sponsored by: americans for prosperity 03 Wednesday Exclusive to Chamber members next leVel netWOrKing thursday 11 and their employees Get introduced to the benefits of volunteering 08 MOnday MinOrity and /Or WOMen-OWned Vegas yOung PrOFessiOnals business Mixer and participating in the Chamber and how you MOnday tOastMasters Join us for the first of these NEW events that facilitate 22 can benefit from it. VyP tOastMasters Develop your speaking, presentation and leadership skills. partnerships and alliances between minority-owned 7:30 - 9:30 a.m. See October 8 for details. Las vegas chamber of commerce* 6:30 - 8:00 p.m. and/or women business owners. 5:30 – 7:30 p.m. Complimentary. Registration required. usr lib, 520 e. fremont st. (above The beat coffeehouse) Wednesday simon at palms place, 4381 w. flamingo rd. 24 hosted by the Las vegas chamber FREE for guests, $60 to join, chaMber VOices tOastMasters $36 every six months. Complimentary. of commerce business council. See October 10 for details. Sponsored by: Chamber Insuranace & Benefits, hosted by: usr lib sponsored by: bank of nevada workforce connections Wednesday Wednesday Friday 24 10 12 inFrastructure POlicy chaMber VOices tOastMasters educatiOn POlicy cOMMittee Meeting 03 Wednesday cOMMittee Meeting Become a better speaker and a more This committee convenes business people and educators to chaMber cOnnectiOns This committee will discuss how to improve the effective presenter by joining Chamber collaboratively address the issues facing the K-12 and higher Join this dedicated leads group made up of performance and condition of local infrastructure. Voices Toastmasters. Open to all members. education systems in Las Vegas. professionals from different industries. Limited 2:00 - 4:00 p.m. 10:45 a.m. - noon 3:30 - 5:00 p.m. openings available; call for availability. Las vegas chamber of commerce* Las vegas chamber of commerce Las vegas chamber of commerce* 5:30 - 7:00 p.m. Exclusive to Chamber members and their employees Las vegas chamber of commerce* $54 every six months. Guests always complimentary. Exclusive to Chamber members and their employees. $120 every six months. Chamber members only.

20 BUSINESS VOICE october 2012 LAS VeGAS cHAMber oF coMMerce LAS VEGAS CHAMBER OF COMMERCE OCtOBER 2012 BUSINESS VOICE 21 debate Rebates For Your Business! Save money and energy with Who do you ® schedule Smarter Greener Better rebates. Want to BE AN INFORMED VOTER!

talk to? Vegas PBS is airing a series of debates for the general Commercial Equipment Rebates! election, and the Chamber is proud to be a local sponsor. Natural gas fryers, combination ovens, storage Here is a schedule of the Chamber-sponsored debates for Solar Water and tankless water heaters, and griddles. your calendars and DVRs. Heating Rebates! deal makers? Solar water heating rebates Available Rebates — are available for residential, $200 – $1,350 on qualifying equipment STATE SENATE DEBATES small business, school, decision makers? Thursday, October 4, 7:30 – 9:00 p.m. non-profit, and public properties. District 5 Steve Kirk & Joyce Woodhouse Available Rebates — laW makers? Up to 50% of system cost or District 6 up to $30,000 homemakers? Mark Hutchison & Benny Yerushalmi District 9 Mari St. Martin & Justin Jones

Reach them all by supporting Nevada Public District 18 Scott Hammond & Kelli Ross Radio. On the air, in print and online, we Energy Audit Rebate! connect businesses with the most coveted NEVADA BROADCASTERS’ Learn how and where to cut costs with an audiences in our community. U.S. SENATE DEBATE energy audit. Dean Heller & Shelley Berkley Available Rebate — Thursday, October 11, 8:00 – 9:00 p.m. Contact [email protected] for 50% up to $5,000 on a facility audit sponsorship or advertising opportunities. Take advantage of additional CONGRESSIONAL DISTRICT 3 energy-efficient rebates available Joe Heck & John Oceguera such as custom and boiler rebates. Thursday, October 11, 9:00 – 9:30 p.m. For details on eligibility and requirements, please CONGRESSIONAL DISTRICT 4 Danny Tarkanian & Steven Horsford visit www.swgasliving.com/bizvoice or call our Thursday, October 11, 9:30 – 10:00 p.m. Energy Specialists at 1-800-654-2765.

For a complete schedule of the national and local debates, visit VegasPBS.org/election2012. To read up on the candidates and view the Chamber’s list of endorsed candidates, view page 11 of this issue or visit LVChamber.com

Scan this with your mobile device. 22 BUSINESS VOICE october 2012 LAS VeGAS cHAMber oF coMMerce LAS VEGAS CHAMBER OF COMMERCE OCtOBER 2012 BUSINESS VOICE 23 anthony greenway Linda Johansen-James mary Thompson Operations Manager, President/COO, President, American Medical American Kiosk Capstone Risk spotlights Response Management Management & Insurance Tony Greenway is an Prior to joining American A 25-year Nevada resident, experienced healthcare Kiosk Management, Linda Mary Thompson has been manager with more than 15 Johansen-James was the in the insurance industry (b) arik knowles - vice president of hotel operations, Tropicana Las vegas: Arik years of experience in pre- director of membership for more than 30 years. Her Knowles joined the Tropicana in 2009 as Vice President of Hotel Operations. He oversees all hospital care and emergency and marketing for the experience includes sales aspects of the hotel, guest services, public areas, facilities management, room reservations transportation services. He Salt Lake Area Chamber and executive management and revenue management. Since 1996, Knowles has held hotel management positions for has worked for EMS agencies of Commerce and also for all insurance coverage, the Monte Carlo, Venetian Resort, Mandalay Bay and THEhotel. Knowles holds a Bachelor in and around Boston, New CEO of her own marketing specializing in property, of Science degree in Hotel Administration from UNLV and currently serves on the Board of York City and Las Vegas. company. Johansen- casualty, workers’ Directors for the Nevada Hotel and Lodging Association. Greenway is a member of James is very active in St. compensation and employee the Southern Nevada Health Jude Children’s Research benefits. Thompson utilizes (a) Lori soren - District’s Medical Advisory Hospital and now serves her technical expertise nv/aZ/uT regional market Board. He has also taught as the treasurer of Camp to review each client’s president, u.s. bank: paramedics throughout the Soaring Eagle Foundation exposure from a risk Lori Soren has been with U.S. Bank United States. in Sedona, Arizona. management perspective. and legacy banks since 1978. In her current position, she has overall responsibility for wholesale banking activities in Nevada, Arizona and Utah, and the bank’s gaming division. Prior to this position, Soren held a variety of positions in wholesale banking including treasury management consultant, team leader of commercial banking and division manager. Soren is a graduate of the University of Arizona with a Bachelor’s Degree in Business Administration. a b

(D) rod Davis - president/ceo, st. rose Dominican hospitals: Rod Davis directs the overall strategic direction and management of St. Rose Dominican Hospitals and all subsidiary organizations. Under his leadership executive since 1991, St. Rose has grown from a single acute-care hospital to three level acute-care hospitals, two ambulatory surgery centers, an outreach laboratory, two women’s centers and four outpatient radiology centers. In addition brian maddox David L. Tupper robert gronauer to leading an expansion of Southern Director of Chief Executive Officer, Managing Partner, Nevada’s patient bed capacity, service Nevada Operations, Horizon Specialty Hospital Kaempfer Crowell lines such as home health, hospice, Clearinghouse CDFI of Henderson Renshaw Gronauer open heart surgery, primary stroke, Brian Maddox has more David Tupper moved to & Fiorentino trauma and neonatal intensive care than 17 years of community Nevada to build and open Robert Gronauer is a c d services have been introduced. development finance and Horizon Specialty, which works senior member of the non-profit management with the traditional acute firm’s government affairs experience and is recognized care hospitals to provide a department. His practice (c) raymond specht - vice chairman, Toyota financial services: for his expertise with Low continuum of care for medically primarily focuses on zoning Ray Specht serves as a director and is Vice Chairman for Toyota Financial Savings president’s Income Housing Tax Credits fragile patients. For more than and land use law at the local Bank. TFS provides products and services to Toyota and Lexus dealers across the financing. Prior to joining 30 years, Tupper has held government level. He has country, as well as the issuer of the Lexus Pursuits Visa credit card. Specht provides Clearinghouse CDFI, Maddox senior health care positions represented developers to strategic guidance on federal and state legislation, the banking industry, FDIC, club worked with national and for large national health care obtain approvals to expand Nevada regulatory matters, the Community Reinvestment Act and bank compliance. regional banks with a particular organizations. He holds Finance the gaming enterprise Specht received a Bachelor of Science degree in Accounting, graduating magna cum emphasis on affordable housing and Economics degrees from district for hotels and laude from the University of Massachusetts. development and commercial Ferris State University. casinos in the area. real estate lending.

24 BUSINESS VOICE october 2012 LAS VeGAS cHAMber oF coMMerce LAS VEGAS CHAMBER OF COMMERCE OCtOBER 2012 BUSINESS VOICE 25 in the know A COMMON BUSINESS MISTAKE THAT WILL COST YOU MONEY “ City National builds relationships to last.”

Without a banking relationship, I don’t have a business. City National has done a really great job of taking care of our day-to-day banking needs, by MarK and I was extremely impressed with the way they cenicOla handled the refinancing of our building. I don’t have presIDenT & ceo, banner vIew.com, auThor, The banner branD vIsIT bannervIew.com/bLog To reaD more from mark cenIcoLa to worry about anything other than moving my

was recently searching for a landscaping firm to trim the tree and bushes in my When companies bill me for business forward. front yard. I was provided a referral to a company from one of our employees. service afterwards, they may However, there were a few red flags from the beginning. accept credit cards, but I have City National is The way up® for me and my business. i to send them my credit card information through the mail or The first thing I noticed was that they didn’t have a website on their business card. They call them on the phone to pay. actually don’t have one at all. Since it was a referral, I decided to give them the benefit of It’s not exactly convenient for the doubt and start an exchange via email. me to pay personal bills in the Richard Failla middle of the work day, which is President, R&B Craftsmen & Associates, Inc. After a few back and forth emails, they have visited the house and provided me with an when most small businesses are estimate. The estimate was a little more expensive than what I had expected, but I was open to accept your phone calls. Hear Richard’s complete story at cnb.com/thewayup. willing to pay the money for the convenience of getting it done. That’s where the second I pay most of my bills on the red flag came into play. weekend when I have personal time. Your secure website needs to be there for me so I companies that don’t accept payments can pay you.

online are losing money - PERIOD I’m making more of a point to do Experience the

business only with companies SM that make it convenient for City National Difference. They didn’t accept credit cards! At that point, I made the decision to do the yard work me as a customer. I’m even myself, with the help of my buddy and co-worker. It certainly saved me quite a bit of willing to pay more money for Call (702) 583-6264 or visit cnb.com money, but I was perfectly willing to spend the money if they only made it convenient that convenience. My time is to find a business banker near you. to do business with me. valuable and when you make me jump through hoops to conduct We get a lot of excuses from small business owners about how they don’t want to pay business with you, it ends up the fees or don’t get a lot of requests for payment via credit card to justify the monthly costing me money. expenses. I can tell you right now, companies that don’t accept payments online are losing money - PERIOD! Take the opportunity to accept payments online, directly from Don’t complain to me about the credit card fees of 3%. Would you rather have 100% of nothing your website and you’ll see or 97% of something? Trust me – you aren’t saving money by NOT accepting credit cards. your customer service improve Making it convenient to pay will dramatically decrease the time it takes for your customers to and your likelihood of getting

pay and expose you to customers that you wouldn’t have previously been able to serve. referrals will increase. Bank 12 City National ©20

City National Business Banking Member FDIC 26 BUSINESS VOICE october 2012 LAS VeGAS cHAMber oF coMMerce LAS VEGAS CHAMBER OF COMMERCE OCtOBER 2012 BUSINESS VOICE 27

CNB.88NV R&B_LVCBV_Ad PROJECT MANAGER: BURCHMAN, S. ID#: 3273.02 DATE: MARCH 16, 2012 12:34 PM

CAMPAIGN: TESTIMONIAL_ REVISION#: 0 APPROVED / OK TO PRINT REVISE / SUBMIT NEW PROOF SIZE: FP: 7.75 x 10 inches CATEGORY: AD COLORS: 4-color PUBLICATION: LAS VEGAS CHAMBER BUSINESS VOICE QUANTITY: PDF_ PROJECT MANAGER SIGNATURE

CITY NATIONAL BANK CREATIVE SERVICES The Las Vegas Chamber member news of Commerce is proud to provide members with P RESIDENT’S C LUB MEMBER | E XECUTIVE L EVEL a place to publish their announcements current announcements. HighTower, the nation’s first advisor-owned financial services Tattoo Vanish, Inc. and professional permanent cosmetics Email news items to pr@ firm serving wealthy families and institutional clients, announces named Tricia James as Director of Operations. lvchamber.com that Mike PeQueen, CFA, CFP; Hugh Anderson, CFP; Ned Evans, CRPC; Sheila Delutri; and Adam Thurgood, CFA, have joined the Stephan James has been named new General Manager or fax to Public Relations HighTower partnership. of Park Place Infiniti. at 702.735.0320. James R. Brewer has been named president and 1010 Collective, a boutique advertising agency, welcomed Nick chief executive officer of the bank of george, Angelo as its new web designer and front-end developer, and and will oversee the bank’s operations. Jessica Schulz as its new client relations account coordinator.

Holland & Hart LLP announces that Constance Akridge, Matthew The rape crisis center announces its new 2012-13 executive board community service wheeling and dealing Milone and Wayne R. Nippe joined its Las Vegas office in the including Bill Thomas, president and chairman; Marcy Humm, vice firm’s healthcare practice. president; Bobby Hollis, treasurer; Tanna Prince, secretary; Rhonda catholic charities of southern nevada heLp of southern nevada acquired an The golden gate hotel & casino, which opened Check and Cynthia Kozmary, board members. Curt Haralson of stewart, archibald & barney, LLp, has received a $10,000 grant from The unprecedented 14,784 bottles of water in 1906, celebrated the completion of its first major earned the Certified Fraud Examiner (CFE) credential Walmart Foundation. The grant monies (616 cases) during its “HELP2O” bottled expansion and renovation in more than 50 years. The Snell & Wilmer announced that Karl O. Riley, an and has demonstrated knowledge in four areas critical will assist two of Catholic Charities’ water drive this summer. The bottles new 35,000-square-foot, five-story tower includes 14 associate in the firm’s Las Vegas office, has been to the fight against fraud. senior programs: the Senior Companion were being collected to distribute to hotel suites designed in tribute to Las Vegas history. appointed to serve as co-chair of the 2012-13 program and Respite Care and homeless residents in Southern Nevada Membership Committee for the National Bar Palms Casino Resort announced the addition of XISHI, a pan-Asian Supportive Services. who are adversely affected by the united way of southern nevada unveiled its new Association Young Lawyers’ Division. restaurant that is expected to open in December 2012. dangers of summer heat. office headquarters at 5830 West Flamingo Road Nevada State Bank launched its “$30K during its Breakfast in Blue. City National Bank announces Luis Valera, vice The Molasky Group of Companies unveiled the city’s first private Giveaway: You Vote. Schools Win” Village Square hosted the 11th Annual president of Government Affairs & Diversity Initiatives bike share program to help tenants of the Molasky Corporate Center campaign, encouraging people to use World’s Largest Ice Cream Social and winTech, LLc, the creators of the ALICE (All Live at UNLV, has been appointed chairman of the bank’s and IRS buildings get around the downtown neighborhood. social media to vote for their favorite Backpack Drive that benefitedmake- Interactive Customer Experience) virtual receptionist advisory board in Southern Nevada. Nevada public school, with four prizes a-wish of southern nevada. system, will be showcasing its latest technology in MGM Resorts International named Patrick Miller as General Manager to be awarded. The campaign runs until front of a national audience at the National Facilities windstream corp. announced Norm Kirch as the regional of Monte Carlo Resort & Casino. He succeeds Anton Nikodemus, who October 12. Go to the Nevada State Bank MedicWest and Sunrise Children’s Management & Technology Conference and Expo. Director in Las Vegas and brings more than 30 years of was promoted to President of MGM Resorts Casino Marketing. Facebook page for more information. Hospital unveiled a dedicated neonate managerial experience to the company. and pediatric ambulance for the commercial executives recently brokered the lease of big brothers big sisters of southern Las Vegas community and outlying office space for 63 months, with the transaction valued nevada is expanding its services areas that will offer a high level of at more than $107,700. to teenagers in foster care, and is critical care to high risk neonate encouraging members of the and pediatric patients. stimulus Technologies has launched its MetroEthernet community to volunteer. To apply, Broadband Network in Las Vegas to serve the Las congratulations call 702.853.8064. Vegas business community with reliable, fast and affordable Internet service. For the 10th consecutive year, Cox Digital Telephone was named Meredith L. Markwell, attorney at Lionel Sawyer & Collins, the award recipient as top provider of home telephone service in was recognized for outstanding volunteer leadership by the the Western Region, according to the J.D. Power and Associates Clark County Law Foundation for her participation in their 2012 U.S. Residential Telephone Customer Satisfaction Study. Trial by Peers program. upcoming events Twenty attorneys from mcDonald carano wilson LLp were selected Long Life fit and Dance celebrated its one year anniversary for inclusion in The Best Lawyers in America 2013. in September.

The 16th Annual Desert Green Conference will be held Madame tussauds dares visitors to enter “After Dark,” the The recently completed Bonneville Transit Center Project, built by Ten attorneys at gordon silver were named “Las Vegas October 18-19, at Sam’s Town in partnership with university thrilling haunted experience that takes over the attraction sletten construction of nevada, Inc. for the Regional Transportation Best Lawyers” for 2013 by Best Lawyers based on high Of nevada cooperative extension. The conference offers October 26-28, from 9:00 p.m. to midnight. Tickets for this Commission of Nevada, was certified by the USGBC as a LEED peer reviews. quality education to Green industry professionals. For more special engagement are available at madametussauds.com/ Platinum Building, one of only five Platinum projects in Nevada. information or to register, go to desert-green.org. LasVegas. Carole Fisher, president and CEO of Nathan adelson Above the Law awarded the offices ofk olesar & Leatham an hospice, has been named as one of the top 10 finalists the las Vegas Philharmonic will launch its 2012-13 season clean energy Project and Small Business Majority are offering honorable mention in its Lawyerly Lairs contest, which recognizes the nationwide for Modern Healthcare’s “Community on Saturday, October 20, at 8:00 p.m. The concert will mark a web-based seminar “Tax Credits to Help Make Your NV Small best law offices in America. Leadership Award” for 2012. the start of the orchestra’s first full season in Reynolds Hall at Business Energy Efficient” on October 31, at noon. For more the smith center for the Performing arts. For a complete information, go to smallbusinessmajority.org. chapel of the flowers was named Best Destination Venue: United NV Energy was among the companies ranked in HispanicBusiness schedule and tickets, go to lvphil.org. States, and No. 2 Best Destination Venue: Worldwide, by the Media’s HispanicBusiness 2012 Best Companies for Diversity. Wedding Industry Experts Awards.

28 BUSINESS VOICE october 2012 LAS VeGAS cHAMber oF coMMerce LAS VEGAS CHAMBER OF COMMERCE OCtOBER 2012 BUSINESS VOICE 29 know the numbers

leading index shows promise

cber southern nevada economic indicators All of the components of CBER’s Southern Nevada Leading Index increased slightly for June 2012. Three of the components—the Philadelphia Fed’s Leading Indexes for Arizona and California, along with the S&P 500 Index—are up year‐over‐year. Only total passengers from McCarran airport are down from this time last year. Opposite changes in the two employment series led to no overall change in the coincident index for June, but it is still up year‐over‐year.

business activity sees growth for third straight month cber clark county business activity index

CBER’s Clark County Business Activ- ity Index saw growth for the third straight month, increasing by 0.19 percent. Contributing to this increase were gaming revenue and Clark County taxable sales. Seasonally adjusted, the two series grew by 1.50 and 0.71 percent respectively. The only component to decrease was Las Vegas nonfarm employment, which fell 0.05 percent from May to June. COURTESY OF THE CENTER FOR BUSINESS AND ECONOMIC RESEARCH (CBER), UNLV

30 BUSINESS VOICE october 2012 LAS VeGAS cHAMber oF coMMerce LAS VEGAS CHAMBER OF COMMERCE OCtOBER 2012 BUSINESS VOICE 31 To arrange your ribbon cutting, contact georgia allen at 702.586.3838 or ribbon cuttings email [email protected] CELEBRATING BUSINESS GROWTH pc - president’s Club eL - executive Level $ - chamber member Discount

fusch commercIaL savers reTaIL ThrIfT sTore gooDwILL of souThern nevaDa Las vegas DJ mIgueLvIs norTh amerIcan vIDeo InTerIors & DesIgn eL Savers Retail Thrift Store celebrated Goodwill of Southern Nevada celebrated the enTerTaInmenT appareL DJ MiguElvis commemorated its grand North American Video celebrated 15 Fusch Commercial Interiors & Design the grand opening at its newest opening of its ninth retail store and donation Las Vegas Entertainment Apparel opening with a ribbon cutting. Call years in business at 3080 E. Post Rd. Call commemorated its grand opening at 6415 S. location at 2300 E. Tropicana Ave. center at 9385 W. Flamingo Rd. It features celebrated its launch. Call 702.336.3500 408.646.0975 or email; startracks@ 702.285.3962 or visit navcctv.com. Tenaya Way, Ste. 145. Call 702.202.4227 or Call 702.433.1402 or visit savers.com. a donation drive-through, and funds job or visit lveapparel.com. sbcglobal.net. visit theproducerslv.com or loftworkslv.com. training and placement programs. Visit sngoodwill.org.

sumnu markeTIng KIdS’ CluB lAS VEgAS gILmore & gILmore, cpas wInTech, LLc boDy spa saLon wesT Terry rITTer arT, LLc Sumnu Marketing celebrated its grand $ Kids’ Club Las Vegas commemorated Gilmore & Gilmore, CPAs celebrated its new WinTech, LLC celebrated “ALICE” (A Live Body Spa Salon West celebrated its newly Terry Ritter Art, LLC celebrated its opening at 1951 Stella Lake St., Ste. 17. Call its grand opening at 5831 W. Craig location at 3067 E. Warm Springs Rd., Ste. Interactive Communication Experience) expanded location at 8751 W. Charleston Rd. mural installation at the new Terminal 3 702.562.6397 or visit sumnumarketing.com. Rd., Ste. 103. It provides a unique play 300. It offers a full range of accounting, tax at 311 E. Warm Springs Rd., Ste. 100. Call Call 702.368.2639 or visit bodyspasalons.com. of McCarran International Airport. Call experience for children 18 months to 8 and small business consulting services. Call 702.284.7310 or visit wintechllc.com or 702.768.36730 or visit terryritterart.com. years old, as well as a place for parents 702.364.0400 or visit gilmorecpas.com. videoreceptionist.com. to work and socialize with others. Call 702.332.3228 or visit kidsclublv.com.

32 BUSINESS VOICE october 2012 LAS VeGAS cHAMber oF coMMerce LAS VEGAS CHAMBER OF COMMERCE OCtOBER 2012 BUSINESS VOICE 33 member marketplace The Las Vegas Chamber of Commerce is proud to provide members with a place to to member market their business. tiFFany blue: an uncOMPrOMised branding icOn

ew companies have the instant recognition of Tiffany & Co., due mostly in part to its signature shade of blue adorning F everything from the company’s website to its signature boxes and shopping bags. Its staying power speaks to the strict standards of the brand; Tiffany has been a paradigm in luxury goods and high-end jewelry for 175 years and has specific criteria for its name, logo and that signature blue that go back as far as the company’s origins. The commitment to brand integrity is especially evident in regards to the In 1837, Charles Lewis Tiffany and John B. Young opened Tiffany & Co., a Tiffany Blue Box®. As a testament to its stationery and fancy goods store in New York City. It also became the first ongoing symbolism as a bearer of quality company to distribute a direct-mail catalogue, called the Blue Book. A few merchandise, the only time the signature years after the introduction of the catalogue, the Blue Book featured on its Tiffany Blue box or bag will leave the store cover a particular shade of robin’s egg or forget-me-not blue that became is with an article sold by them inside of it. known as Tiffany Blue®. This policy was famously reported by the New York Sun in 1906. “Tiffany has one thing INSIDE ACTION NEWS in stock that you cannot buy off him for as WEEKNIGHTS determine what makes your brand special much money as you may offer; he will only LIVE @ 6:30 in the marketplace. establish guidelines on give it to you. And that is one of his boxes. how to communicate the brand, and stay The rule of the establishment is ironclad,” TOGETHER true to your core brand the article conveys. MAKING LAS VEGAS A BETTER PLACE TO Tiffany Blue encompassed Charles Lewis LIVE Tiffany & Co. is an example of brand management that most any business Tiffany’s vision that his company be a can follow. Determine what makes your brand special in the marketplace. symbol of luxury and style by serving as the Establish guidelines on how to communicate the brand, and stay true to fixed ambassador to the brand’s identity. your core brand. Tiffany & Co., now celebrating 175 years in business, continues to have a commanding The impact of this distinctive shade in the catalogue piloted its spread presence in high-end jewelry and luxury to the Tiffany shopping bags, advertising, promotional materials and its goods. While it innovates with new designers, new business voice. signature boxes. Part of its allure was the exclusivity of the blue. The color collections and products, the constant is that new opporTunITIes To puT your is protected as a trademark by the company, and is produced as a private no matter the item, it will be delivered to the busIness fronT anD cenTer. custom color by Pantone, as PMS (Pantone Matching System) number 1837 buyer in an iconic Tiffany Blue vessel – an For advertising opportunities in the new (the year of the company’s founding). It is not publicly available and is not unwavering and uncompromised staple in Business Voice, call Pam Flynn at 702.586.3812. printed in any of Pantone’s swatch books. the company’s branding.

34 BUSINESS VOICE october 2012 LAS VeGAS cHAMber oF coMMerce LAS VEGAS CHAMBER OF COMMERCE OCtOBER 2012 BUSINESS VOICE 35 VYP is the largest Young Professionals Organization in Nevada. We are the ideal organization to make new business contacts, to gain a unique perspective on the Southern Nevada business community and to further your professional development. For vegas young professionals more information visit VegasYP.com.

presenting sponsors big wig lunch

big wig Lunchtime with mayor carolyn goodman. Big Wig Lunchtime made its return with featured speaker Mayor Carolyn Goodman at Fogo de Chao. These intimate luncheons give VYP members buzz vs. buy special access to Las Vegas’ most influential individuals. monthly poll hat is the difference between makes people want a product they didn’t marketing and sales, you ask? know they needed. Or need a product they W I know I have been asked didn’t know existed…at least before it was How Has 2012 Been that question many times so I marketed. In other words, marketing creates For Your Business? thought I would answer it here. a BUZZ.

Better than you expected First of all, your marketing and sales teams Sales, on the other hand, make your should be working closely together to merchant account come to life! It is finding make sure their messages align. This is the people that need or want the product 42% very important in 360 Degree Selling.™ or service you are trying to sell. It is Marketing is a support function of sales negotiating and closing the deal. It is fitting About what you expected and is a big step in helping closing the sale. the solution to the people with the problem. Sales and marketing are partners in the Sales is the marrying of wants, needs, and 28% success of your business! desires with the perceived viable solution. Sales creates the BUY. Having said that, what is the difference Not quite what you expected business between marketing and sales? Well, Buzz vs. Buy: Think about your favorite marketing creates awareness of your marketing campaign and how it influenced blend 30% product or service. It speaks to your target your decision to purchase demographic. Marketing also creates noise, business blend at miracle mile shops inside planet hollywood. Chamber and Vegas Young Professionals members made new connections with one another against the backdrop of the pool at Elara inside Hilton Grand Vacations and the Miracle Mile not a scientific poll chatter, interest, followers, and fans. It By Kelli Vaz, Operations Manager, Service Point Shops inside Planet Hollywood.

36 BUSINESS VOICE october 2012 LAS VeGAS cHAMber oF coMMerce LAS VEGAS CHAMBER OF COMMERCE OCtOBER 2012 BUSINESS VOICE 37 highTower w/mark stacked + horizontal

the final word an unobstructed view

your thoughts an unobstructed view How would you describe the quality of the workforce in Southern Nevada?

When hired, my employees are already trained and ready to go.

17%

I can’t find the employees with a basic skill set I need.

42%

My employees have the technical skills, but I need to provide additional in-depth training.

25%

On October 13, Rediscover Downtown Day will encourage locals to take a second I am recruiting from other states look at the core of Las Vegas during this day-long celebration of Downtown Las Vegas business, art and culture. During the festivities, locals are encouraged to take part in special events, offers, tastings and other activities at downtown businesses. 17% This is an opportunity to see how far Downtown Las Vegas has come in the last few years and the exciting projects it has planned. For more information, visit facebook. com/RediscoverDowntownLasVegas.

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232.033 Vegas Ad_K1.indd 1 9/13/12 12:00 PM OCTOBER 2012 the city built On custOMer serVice FRIDAY, November 9 Governor’s conference on Small BuSineSS 2012 the Orleans hOtel & casinO 4300 W. TROPIcana avE.

11:30 a.m. – nOOn check-In nOOn – 1:15 P.m. program

$45 PER PERsOn | $450 PER TablE

tO register: 702.641.5822 Or lVchaMber.cOM

Governor Brian Sandoval

Friday, novemBer 2 The orleanS hoTel & CaSino

7:30 a.m. - 1:30 p.m. conference & Luncheon: PlaTInum sPOnsORs: gOlD sPOnsORs: mEDIa PaRTnER: $35 per person / $45 walk-ins for more information on the program and how to register, visit Lvchamber.com or call 702.641.5822

nevada department of Bio Jeff Civillico is a Vegas-based headline entertainer who blends his perfected art Business and industry of juggling with friendly audience interaction and insane amounts of energy. When Jeff is not appearing at major corporate events nationwide, he is performing his Comedy in Action show on the Las Vegas Strip. He is thrilled to have his own dinner show at Caesars Palace, and to work regularly as a guest performer in Nathan Burton: Comedy Magic at The Flamingo.

Jeff currently serves as the co-chair of membership for the National Speakers Association of Las Vegas, and President of the Georgetown University Alumni Club of Las Vegas. His latest endeavor is Win-Win Entertainment, a non-profit Jeff recently created which pairs performers willing to donate their time and talent with charity organizations in need of entertainment. He is excited to be on the membership committee of the Young Non-Profit Professionals Network of Southern Nevada, and to get more involved in the non-profit space.

Jeff is also ridiculous. He holds a world record for bungee jumping on his unicycle off a cliff in New Zealand, and goes Ò jogglingÓ for fun. Ò JogglingÓ = juggling while jogging. He raised $5000+ as a team member of Ò Athletes for Special KidsÓ by joggling all 26.2 miles of the Disney Marathon.

His zany lifestyle, boundless energy, and contagious spirit create an unforgettable entertainment experience. Donʼt take our word for itÐ see what his past clients say.