ANNUAL REPORT 2012-2013 1 Who We Are Anglicare WA works together with people, families and their communities to enhance their abilities to cope with the challenges of life and relationships. We assist people with relationship issues, financial Compassion: We have a deep awareness and problems, and housing difficulties. Ultimately, we understanding of the needs and aspirations of want our clients to thrive in today’s society. others. We want to make a difference, particularly to people and families in greatest need. We work with people from all walks of life – from Kununurra in the north to Albany in the south, from Responsiveness: We are able to proactively and street corners to the halls of Parliament. We seek innovatively respond to the changing needs of the to influence policy makers and are widely respected people and communities with whom we work. for our expertise, leadership and capacity to drive Inclusion: We are non-judgmental, non- positive and lasting change. discriminatory and accepting of all people. We are a Our philosophy is to support people through each trusted member of the communities we serve. stage of life’s journey. Our services are available Empowerment: We walk alongside others to to all members of the community and our work uncover strengths and talents, build community and is achieved in a spirit of reconciliation between advocate for social justice. Aboriginal and non-Aboriginal Western Australians. Leadership: With courage and determination we Our Values are drawn from our history and stand by our convictions. We actively support our connection to the Anglican Church and our belief partners who share our aspirations. that we are here to assist people to move from “surviving to thriving”. They are deeply embedded in our behaviours and our decision making. 2 3 Our Board & Our Organisational Executive Team Structure John Barrington Chairman Appointed July 2008 Garth Wynne Appointed January 2008 The Right Reverend Kay Goldsworthy Appointed August 2008 Erica Hadden Appointed March 2011 Elena Douglas Appointed June 2010 Board of Directors Peter Harley Appointed August 2009 Aboriginal Elders’ Chief Executive Officer Parish Partnerships John O’Connor Council Coordinator/Chaplain Treasurer Appointed March 2011 Carrick Robinson Executive General Managers Appointed June 2008 Venerable Joe Hopkins Appointed September 2004 to July 2013 Bishop Allan Ewing Appointed August 2013 Reverend Jim Crawley Appointed November 2011 Chief Financial Fundraising & Services Corporate Strategy Officer Social Enterprise Operations & Marketing The Most Reverend Roger Herft Self Directed Services Visitor Ian Carter AM Chief Executive Officer Allison Leonard Chief Financial Officer Jennifer Duffecy Executive General Manager Corporate Strategy & Marketing Amanda Hunt Executive General Manager Person Centred Approaches Jennifer Hannan (from December 2012) Executive General Manager Services John Berger Executive General Manager Operations Finance Fundraising Counselling, Child & Youth Services Strategic Planning Personnel Family Support Susie Jackson Op Shops Social Inclusion Social Policy & Research Information Systems Disability Services Executive General Manager Social Enterprise Aboriginal Services People & Culture Fundraising & Social Enterprise Customer Service Mental Health & Administration Volunteers Community Development Marketing (from July 2013) Separation Services Ian Craig Facilities School Partnerships Great Southern Public Relations Business Development Regional Operations Executive General Manager & Fleet Management Quality Assurance Fundraising & Social Enterprise OH&S North West South Metro/South West (to May 2013) Risk Management Records Management Regional Operations Regional Operations Service Consultants: Aboriginal Consultants Family Violence, Children Practice Standards 4 5 CEO’s Report Ian Carter AM 2012-13 has been a year of consolidation for Anglicare government funding and moved to being funded by WA. We have worked hard to deliver on our exciting philanthropy. and challenging Strategic Plan. I attended the opening of Anglicare WA’s new office We have strengthened our commitment to remaining in Derby, and was heartened by the close relationship an employer of choice. I am continually humbled Anglicare WA had developed with that community. and re-energised by the contribution that our staff Much of the early work from our 2011-15 Strategic and volunteers make, and I applaud their ongoing Plan has come to fruition. This year, our new brand dedication. We know that listening to the voices of celebrated its first birthday, our Reconciliation Action staff is vital to delivering the best outcomes for our Plan was implemented, our media presence markedly clients. To this end we undertook several initiatives improved, and our efforts in early intervention and this year, including a new Employee Collective community development were increased. Agreement in line with the Modern Award, a People and Culture Plan and a comprehensive staff alignment We have built a sound evidence base for our work and engagement survey. through outcomes measurement and research. We have also accelerated our efforts to establish a person Anglicare WA’s financial position remains strong, centred approach across our services, and saw a new with a turnover of $32.7 million and growth in our focus on building leadership capacity. service capacity. Anglicare WA added a number of important new programs to its service mix, and I am proud that Anglicare WA is being driven by good expanded others. These include services in the areas governance, sound planning, a strong financial position, of suicide prevention, family violence and an expansion quality service standards and a steady commitment to of the community development initiatives at the our values and purpose. Good Shepherd Centre in Balga, at Mowanjum in the The years ahead are sure to bring us new challenges, Kimberley and the Child and Parent Centre at Dudley as our community copes with increases to the cost of Park. Chairman’s Report living and the demands of a modern world. A change to government funding has required us to John Barrington Anglicare WA has used 2012-13 wisely. We are in a restructure two significant programs. The Supported strong position to deliver to the needs of today and Housing Assistance Program was recontracted by the challenges of tomorrow. Heading into my fifth year as Chairman, it is my violence, poverty and the importance of children’s the State Government resulting in a reduction in the pleasure to present the 2012-13 Anglicare WA Annual voices – to name a few. This year, important research scope of our involvement. The youth street work Report. The report reflects a year in the journey on food insecurity, the cost of private rentals and program, Street Connect, came to the end of its that Anglicare WA has taken alongside the one in 70 parenting were undertaken to keep our advocacy work Western Australians who we have worked with as well informed. they have faced a range of challenges in their lives. As we head into the latter part of our Strategic Plan During the year, I had the humbling experience of period, we are committed to empowering the people visiting our North West service staff at their annual we work with. A focus on person centred approaches staff conference. The passion, commitment and will see us adapt our services to put people at the expertise of our dedicated staff impacted me greatly heart of what we do – ensuring that individuals and and will stay with me for a long time. The visit also families determine what they need and how we can reinforced for me the enormous challenges being work for them. faced by the people and communities we work with. It The work we do is supported by many. Our is this need that drives us all to do more and better. community partners give us their time, resources and It is vital for us to know if the work we do is helping encouragement. I sincerely thank those that assist our clients. Anglicare WA’s decision to pursue us – like Warwick Hemsley and Denise Satterley, who outcomes measurement is starting to pay off. By chair key fundraising committees, and of course the the end of 2012-13, more than 80 percent of our many others. services were using the Results Based Accountability™ I have proudly chaired a strong Board and I thank method to drive continuous improvement. This work them for their valuable and fearless contribution. will continue to influence what we do, how we do it Ian Carter AM, our Chief Executive Officer, his and lead to improvements in many people’s lives. It is Executive and all of Anglicare WA’s amazing staff and work that I am enormously proud of and where we are volunteers are deserving of all our thanks, not just leading the way. mine, as they work tirelessly for our community. Anglicare WA has always spoken out on behalf of the community on many issues – homelessness, family Share Greenwood Team Leader Community Parks Project 6 Good Shepherd Centre Balga 7 Year in Review Anglicare WA had a successful 2012-13, with growth and improvement in services and enhancements to corporate capacity. The organisation continued to deliver a wide range of services supporting people’s needs around their relationships, their housing and their ability to make ends meet financially. Strategic Performance Reconciliation Action Plan 2012-13 has been a year of consolidation for Anglicare Anglicare WA’s Reconciliation Action Plan (RAP) WA. We worked hard to embed the infrastructure and continued to gain momentum as we focussed on processes required to deliver on our Strategic Plan. strengthening our work with Aboriginal people and Much of the early work from the 2011-15 Strategic communities across Western Australia. Significantly, Plan came to fruition. our Aboriginal Reference Group, that has wisely guided us on cultural matters over many years, has been Anglicare WA continued to be driven by good reformed as an Aboriginal Elders Council for Anglicare governance, sound planning, a healthy financial WA and the Anglican Church. A meeting between the position, quality service standards and an unqualified Anglicare WA Board and Aboriginal Elders Council now commitment to our values and corporate purpose.