ANNUAL REPORT 2012-2013

1 Who We Are Anglicare WA works together with people, families and their communities to enhance their abilities to cope with the challenges of life and relationships.

We assist people with relationship issues, financial Compassion: We have a deep awareness and problems, and housing difficulties. Ultimately, we understanding of the needs and aspirations of want our clients to thrive in today’s society. others. We want to make a difference, particularly to people and families in greatest need. We work with people from all walks of life – from Kununurra in the north to Albany in the south, from Responsiveness: We are able to proactively and street corners to the halls of Parliament. We seek innovatively respond to the changing needs of the to influence policy makers and are widely respected people and communities with whom we work. for our expertise, leadership and capacity to drive Inclusion: We are non-judgmental, non- positive and lasting change. discriminatory and accepting of all people. We are a Our philosophy is to support people through each trusted member of the communities we serve. stage of life’s journey. Our services are available Empowerment: We walk alongside others to to all members of the community and our work uncover strengths and talents, build community and is achieved in a spirit of reconciliation between advocate for social justice. Aboriginal and non-Aboriginal Western Australians. Leadership: With courage and determination we Our Values are drawn from our history and stand by our convictions. We actively support our connection to the Anglican Church and our belief partners who share our aspirations. that we are here to assist people to move from “surviving to thriving”. They are deeply embedded in our behaviours and our decision making.

2 3 Our Board & Our Organisational Executive Team Structure

John Barrington Chairman Appointed July 2008 Garth Wynne Appointed January 2008

The Right Reverend Kay Goldsworthy Appointed August 2008 Erica Hadden Appointed March 2011 Elena Douglas Appointed June 2010 Board of Directors

Peter Harley Appointed August 2009 Aboriginal Elders’ Chief Executive Officer Parish Partnerships John O’Connor Council Coordinator/Chaplain Treasurer Appointed March 2011 Carrick Robinson Executive General Managers Appointed June 2008

Venerable Joe Hopkins Appointed September 2004 to July 2013 Bishop Allan Ewing Appointed August 2013

Reverend Jim Crawley Appointed November 2011 Chief Financial Fundraising & Services Corporate Strategy Officer Social Enterprise Operations & Marketing The Most Reverend Roger Herft Self Directed Services Visitor Ian Carter AM Chief Executive Officer

Allison Leonard Chief Financial Officer

Jennifer Duffecy Executive General Manager Corporate Strategy & Marketing Amanda Hunt Executive General Manager Person Centred Approaches Jennifer Hannan (from December 2012) Executive General Manager Services John Berger Executive General Manager Operations Finance Fundraising Counselling, Child & Youth Services Strategic Planning Personnel Family Support Susie Jackson Op Shops Social Inclusion Social Policy & Research Information Systems Disability Services Executive General Manager Social Enterprise Aboriginal Services People & Culture Fundraising & Social Enterprise Customer Service Mental Health & Administration Volunteers Community Development Marketing (from July 2013) Separation Services Ian Craig Facilities School Partnerships Great Southern Public Relations Business Development Regional Operations Executive General Manager & Fleet Management Quality Assurance Fundraising & Social Enterprise OH&S North West South Metro/South West (to May 2013) Risk Management Records Management Regional Operations Regional Operations Service Consultants: Aboriginal Consultants Family Violence, Children Practice Standards 4 5 CEO’s Report Ian Carter AM 2012-13 has been a year of consolidation for Anglicare government funding and moved to being funded by WA. We have worked hard to deliver on our exciting philanthropy. and challenging Strategic Plan. I attended the opening of Anglicare WA’s new office We have strengthened our commitment to remaining in Derby, and was heartened by the close relationship an employer of choice. I am continually humbled Anglicare WA had developed with that community. and re-energised by the contribution that our staff Much of the early work from our 2011-15 Strategic and volunteers make, and I applaud their ongoing Plan has come to fruition. This year, our new brand dedication. We know that listening to the voices of celebrated its first birthday, our Reconciliation Action staff is vital to delivering the best outcomes for our Plan was implemented, our media presence markedly clients. To this end we undertook several initiatives improved, and our efforts in early intervention and this year, including a new Employee Collective community development were increased. Agreement in line with the Modern Award, a People and Culture Plan and a comprehensive staff alignment We have built a sound evidence base for our work and engagement survey. through outcomes measurement and research. We have also accelerated our efforts to establish a person Anglicare WA’s financial position remains strong, centred approach across our services, and saw a new with a turnover of $32.7 million and growth in our focus on building leadership capacity. service capacity. Anglicare WA added a number of important new programs to its service mix, and I am proud that Anglicare WA is being driven by good expanded others. These include services in the areas governance, sound planning, a strong financial position, of suicide prevention, family violence and an expansion quality service standards and a steady commitment to of the community development initiatives at the our values and purpose. Good Shepherd Centre in Balga, at Mowanjum in the The years ahead are sure to bring us new challenges, Kimberley and the Child and Parent Centre at Dudley as our community copes with increases to the cost of Park. Chairman’s Report living and the demands of a modern world. A change to government funding has required us to John Barrington Anglicare WA has used 2012-13 wisely. We are in a restructure two significant programs. The Supported strong position to deliver to the needs of today and Housing Assistance Program was recontracted by the challenges of tomorrow. Heading into my fifth year as Chairman, it is my violence, poverty and the importance of children’s the State Government resulting in a reduction in the pleasure to present the 2012-13 Anglicare WA Annual voices – to name a few. This year, important research scope of our involvement. The youth street work Report. The report reflects a year in the journey on food insecurity, the cost of private rentals and program, Street Connect, came to the end of its that Anglicare WA has taken alongside the one in 70 parenting were undertaken to keep our advocacy work Western Australians who we have worked with as well informed. they have faced a range of challenges in their lives. As we head into the latter part of our Strategic Plan During the year, I had the humbling experience of period, we are committed to empowering the people visiting our North West service staff at their annual we work with. A focus on person centred approaches staff conference. The passion, commitment and will see us adapt our services to put people at the expertise of our dedicated staff impacted me greatly heart of what we do – ensuring that individuals and and will stay with me for a long time. The visit also families determine what they need and how we can reinforced for me the enormous challenges being work for them. faced by the people and communities we work with. It The work we do is supported by many. Our is this need that drives us all to do more and better. community partners give us their time, resources and It is vital for us to know if the work we do is helping encouragement. I sincerely thank those that assist our clients. Anglicare WA’s decision to pursue us – like Warwick Hemsley and Denise Satterley, who outcomes measurement is starting to pay off. By chair key fundraising committees, and of course the the end of 2012-13, more than 80 percent of our many others. services were using the Results Based Accountability™ I have proudly chaired a strong Board and I thank method to drive continuous improvement. This work them for their valuable and fearless contribution. will continue to influence what we do, how we do it Ian Carter AM, our Chief Executive Officer, his and lead to improvements in many people’s lives. It is Executive and all of Anglicare WA’s amazing staff and work that I am enormously proud of and where we are volunteers are deserving of all our thanks, not just leading the way. mine, as they work tirelessly for our community. Anglicare WA has always spoken out on behalf of the community on many issues – homelessness, family Share Greenwood Team Leader Community Parks Project 6 Good Shepherd Centre Balga 7 Year in Review

Anglicare WA had a successful 2012-13, with growth and improvement in services and enhancements to corporate capacity. The organisation continued to deliver a wide range of services supporting people’s needs around their relationships, their housing and their ability to make ends meet financially.

Strategic Performance Reconciliation Action Plan 2012-13 has been a year of consolidation for Anglicare Anglicare WA’s Reconciliation Action Plan (RAP) WA. We worked hard to embed the infrastructure and continued to gain momentum as we focussed on processes required to deliver on our Strategic Plan. strengthening our work with Aboriginal people and Much of the early work from the 2011-15 Strategic communities across Western Australia. Significantly, Plan came to fruition. our Aboriginal Reference Group, that has wisely guided us on cultural matters over many years, has been Anglicare WA continued to be driven by good reformed as an Aboriginal Elders Council for Anglicare governance, sound planning, a healthy financial WA and the Anglican Church. A meeting between the position, quality service standards and an unqualified Anglicare WA Board and Aboriginal Elders Council now commitment to our values and corporate purpose. occurs at the beginning of every calendar year. Anglicare WA’s financial position remains strong, with a The work in 2012-13 has been twofold; strengthening turnover of $32,692,266. the capacity of our Aboriginal staff and strengthening Services us as a culturally secure organisation. Two Aboriginal Anglicare WA added a number of important new consultants on our staff are responsible for driving programs to its service mix, and expanded others. these agendas. A key aspect of this work has been These included services in the areas of suicide recognising the need for healing and this has led prevention, family violence, mental health and an to us co-ordinating the roll out of the Red Dust expansion of the community development initiatives Healing program across WA, with the support of the at the Balga Good Shepherd Centre, at Mowanjum in Department of Aboriginal Affairs and a number of key the Kimberley and the Dudley Park Child and Parent partners. Centre. The Home Energy Saver Scheme became Person Centred Approaches operational and now provides advice to many families As Anglicare WA heads into the latter part of its on how to reduce power bills. 2011-15 Strategic Plan period, we are committed The Supported Housing Assistance Program was to empowering the people with whom we work. We recontracted by the WA State Government resulting began implementing a broad ranging person centred in Anglicare WA reducing its Perth and North approach this year, adapting services to put people West activity in this area of work. It maintained its at the heart of everything we do – ensuring that contracts for these services in the South West and individuals and families determine what they need Great Southern. The youth street work program, and how we can work for them. The organisation Street Connect, came to the end of its government also began increasing its involvement in the areas of funding commitment. Fortunately the service has disability and mental health services both growing been able to continue with funding provided from areas of need in the community. These services are philanthropic sources. very much being driven by person centred approaches. Anglicare WA opened a new office in Derby which has Outcomes Measurement been supported by the close relationship developed It is vital for Anglicare WA to know if the work it is with that community. This is indicative of Anglicare doing is helping its clients. Our decision to pursue WA’s growing work with Kimberley communities on outcomes measurement has started to pay off. By the issues like family violence, suicide prevention and end of 2012-13, more than 80% of our services were community empowerment. using the Results Based Accountability™ method to This year saw Anglicare WA win the National drive continuous improvement. It is a framework that Homelessness Service Achievement Award in the asks us to answer three questions (i) how much do we category of “Outstanding Business or Philanthropic do? (ii) how well do we do it?, and (iii) is anyone better Commitment”. The win came to the Making Ends Meet off? This is work where we lead the way across the program, funded entirely by a single philanthropist. It community sector. is just one example of the excellence of the more than 60 services delivered across Western Australia. 8 9 Our Clients Training Staff Anglicare WA continues to be represented at many 1,084 significant policy forums including the Prime Minister’s This year Anglicare WA strengthened its commitment Council on Homelessness and the WA Government’s to its staff to ensure the organisation remains an Partnership Forum. Our presence on forums like this at employer of choice. We rely heavily on the contribution Community national, state and local levels continued to influence of our staff and volunteers and their ongoing policy and planning decision making and brings to dedication. We believe that listening to the voices of 7,944 the table the issues faced by individuals, families and our staff is vital to delivering the best outcomes for Relationships communities in a complex world. our clients. To this end we undertook several initiatives this year, including finalising a new Employee Collective Fundraising 13,187 Agreement in line with the Modern Award, a People The work Anglicare WA does is supported by many. and Culture Plan and a comprehensive Staff Alignment Our community partners provide the organisation with and Engagement Survey. their time, resources and encouragement. The two inaugural recipients of the Alice Kingsnorth 37,820 The 2013 Op Shop Ball was the biggest ever, with 860 International Scholarship for Anglicare WA staff guests attending. $375,000 was raised to support the Housing spent four weeks in placements in overseas services, Western Australians have work of Anglicare WA. Fundraising was also boosted exchanging ideas and learning new ways of improving been helped by Anglicare WA through the success of the Very Bright Night event, 1,087 their work. The recipients shared their experiences which provided a $214,000 boost to the Young Hearts with Anglicare WA staff upon their return. program, supporting children who have experienced Brand Development domestic violence. This year our new brand celebrated its first birthday. The 2013 Knit-In, in its tenth year, held at Anglicare WA has refreshed its services collateral, Government House Ballroom, was another huge publications and signage with the new brand mark success with hundreds of blankets now being Youth and a look and feel that reflects our brand essence. distributed to clients across the State. The new brand has been central to designing our new 877 Our Winter and Christmas appeals also continued website www.anglicarewa.org.au and our social media to make a major contribution to assisting vulnerable presence on Facebook and Twitter. The new brand Finances people in our community. has received positive feedback from staff, clients and funders. Op Shops 13,641 Advocacy and Research A comprehensive review of Anglicare WA’s network of Op Shops was conducted, with recommendations for Anglicare WA has always spoken out on behalf of the improvement beginning to be implemented. Anglicare Our Staff community on many issues – homelessness, family WA’s Op Shop staff and dedicated volunteers continue violence, poverty and the importance of children’s to work hard to provide low cost clothing and goods voices – to name just a few. This year Anglicare WA and to increase awareness of our work. has produced several important pieces of research: full time Partnerships • “When There’s Not Enough to Eat”, where equivalent Anglicare WA made a major contribution to a There continued to be sustained growth in national Anglicare study of food insecurity among the connections and mutual service offered by Emergency Relief clients. the Anglican community (parishes, schools and organisations) in partnership with Anglicare WA. 294 “Rental Affordability Study”, a national study that • The Church Partnerships program, in its sixth year, tests the affordability of private rental properties continued to be a successful joint venture, funded by for those on benefits or low incomes. This is the Anglicare WA and the Diocese of Perth. Information fourth year Anglicare WA participated in this Total Staff regarding our initiatives, services and opportunities is research which makes a vital contribution to public constantly shared with clergy to enhance and support debate on affordable housing. their ministry and ours. • “Parenting Perspectives Report”, where Anglicare 426 65% 4% Anglicare WA’s long standing partnership with Anglican WA surveyed 810 Western Australian parents on schools grew through the School Ambassadors their experiences with parenting and exploring the Aboriginal Program and various fundraising initiatives. Females in support and information needed and desired by staff parents. volunteers leadership roles 325 10 11 Future Outlook “Our aspiration for everyone to have healthy relationships and to live within connected communities challenges us to do better”

The years ahead are sure to bring new challenges as way that people can better influence the services our community copes with the demands of a modern they receive. This will also place Anglicare WA in world. Many Western Australians will continue to a good position as more funding streams become struggle for affordable and appropriate housing, and individualised. to cope with the ever increasing cost of living. Our Results Based Accountability™ will continue to aspiration for everyone to have healthy relationships be implemented with the aim of all Anglicare WA’s and to live within connected communities challenges services having the framework fully implemented us to do better, to speak loudly and with authority, by mid 2014. Plans are also in place to increase our and to continue to stand beside those we work with. research efforts, which will support our ongoing This is why Anglicare WA exists. advocacy work. Anglicare WA has used 2012-13 wisely and is now New funding has been attracted to deliver new in a strong position to deliver to the needs of today mental health programs and these will become and the challenges of tomorrow. The 2013-14 operational later in 2013. outlook includes: Our network of Op Shops will be rejuvenated, and The new youth homelessness service, Foyer Oxford, will provide a base for further social enterprise. will become operational in late 2013. It is a 98 apartment complex to provide accommodation Social investment and philanthropy will be the for young homeless people, along with access to subject of research and planning, enhancing the way education, employment and wrap around support Anglicare WA connects with its partners and gains services. Foyer Oxford is being overseen by a community and corporate support for its efforts. consortium of Anglicare WA, Foundation Housing Organisationally we will invest further in the and the Central Institute of Technology. implementation of our People and Culture Plan, as Our early work on person centred approaches will we continue to recognise the absolute importance FOYER FOYER accelerate, with our services all looking to how that our staff and volunteers play in delivering our they can individually and collectively improve the services. OXFORD OXFORD FOYER OXFORD 12 13 Family Separation Services

The rate of divorce and separation in Australia has after a separation. They may find it difficult to steadily increased over the last few decades. It express their feelings to their parents, or they may remains a common and often stressful experience be intentionally hiding them. Some children may for many Australian families. have many unanswered questions regarding their parent’s separation. Some may blame themselves. Separation can create a variety of issues for families At SCASP counselling sessions children explore and their children. By its very nature, separation their feelings and identify their thoughts and needs. necessitates a transition to a new family structure. When appropriate, the counsellors may refer a This can destabilise familiar routines, create costly child onto a group program, where they will have new travel requirements, or require relocation away the opportunity to meet others who have also from friends and homes. Sometimes separation leads experienced separation. to some degree of conflict between the separating parents. In the worst cases, this conflict can be Our Mums and Dads Forever program is designed extreme and violent, which can be traumatising for to help separated parents communicate with children who are either directly involved or simply each other and agree on issues which are in their witnesses. Separation may also cause mental health children’s best interests. Sometimes we include problems such as depression and anxiety for those children and young people in the process by inviting experiencing it. them for an intake too. Anglicare WA strives to support families going Mums and Dads Forever employs Parenting through a separation and ease the difficulties Coordinators who have specific expertise working created by the process. Because the potential with parents who have separated, their children and problems created by separation are so diverse, extended family members such as grandparents and we operate an entire suite of specifically designed step parents. separation services. All of our services maintain a Parental conflict can be one of the more traumatic child centred focus, ensuring children’s needs are experiences for all parties involved in a separation. prioritised. Our Children’s Contact Service aims to reduce the Our Family Relationship Centres are hubs of impact of conflict on children. The service provides information and support. Separated families a safe, neutral, child-focused environment where may come to one of our centres seeking specific children can be handed over between parents. To assistance, or for guidance if they are unsure. At alleviate conflict and assist parents that would a centre, our staff can conduct an assessment to prefer not to meet face-to-face, the staff can identify potential concerns and then refer the family supervise the changeover, making use of separate to an appropriate service. entrances, separate waiting areas and separate arrival times. The Supporting Children after Separation Program (SCASP) is a counselling service for Separation is an unfortunate reality of relationships. children in separated families. Often children We make sure the needs of separated families are experience complex and misunderstood emotions met and help families with their transition.

after completing mums and dads forever

learned new strategies for dealing with parent to 87% parent conflict

experienced improved communication with the 38% other parent 82% were better able to manage their issues 14 15 Ivy’s Story

Ivy waves goodbye to her Mum as she jumps out felt, and they listened to what she had to say. Ivy of the car. A group of her friends are waiting by the came to enjoy going to SCASP, she trusted the school gate and she skips over to them with her bag counsellors. Ivy told them how unhappy she had hefted over one shoulder. They greet her cheerfully felt since her parents separated. She said that she and soon the whole group is chattering away. To felt like everyone was cross with her and that she most people this would look like an everyday scene couldn’t do anything right. The counsellors worked from the life of a happy, healthy 10 year old girl. to unpack the source of her anger and understand Unfortunately, things have not always been this what triggered her outbursts. They helped her peaceful for Ivy. to understand that she was not responsible for everyone in her family. The SCASP counsellors Two years ago Ivy’s parents separated. Ivy was signed her up to the Building Resilience in Children deeply affected. She struggled to understand why after Separation group, where she was able to the separation had happened. She loved both of meet and hear about other children who had also her parents so much; why didn’t they love each experienced family separation. Ivy was surprised to other the same way? She thought perhaps it was find that many other children were in her situation. something that she had done or said. One day, Ivy came home from counselling and told After the separation, whenever her parents met her mum that she wanted to talk to her about they would argue intensely. Ivy hated seeing them Child Inclusive Practice something important. Her mum, amused at first, fight. She thought it was her responsibility to stop sat down with Ivy on the couch. She was shocked Children often feel the brunt of separation just them and when she couldn’t, she thought that it was when Ivy told her that she worried about both of as hard as their parents, and their lack of control her fault. her parents a great deal. Ivy said she thought it and involvement can be highly distressing. During Ivy began displaying numerous behavioural problems. was her job to make sure they were happy. When a separation, children are often worried about At school, she would play up in class, argue with her they fought, or cried, or seemed lonely, she thought upsetting a parent or appearing to be taking a side. teachers and fight with other children. Visits to the she had failed them. Her Mum was deeply moved. As a result, they may struggle to voice their actual headmaster, detention and even suspensions were She gave Ivy a hug and told her that adults are feelings. commonplace. At home she would get into yelling responsible for children, not the other way around, Anglicare WA strives to ensure that children are contests with her family and sometimes even strike and that if Ivy ever felt hurt, or sad or worried, she a focal point of our separation services, whose out in her rage. She didn’t know where her anger could always tell her parents and they will take care wellbeing is prioritised. To accommodate this, all came from. Often it would start with the smallest of her. of our separation services facilitate child inclusive thing then well up and up until it filled her like a Ivy’s wellbeing continued to improve as counselling practice. water balloon, ready to burst. continued, and eventually she was ready to leave the Child inclusive practice involves children in the Both of Ivy’s parents were concerned about her. program. process of a separation service through a Child Her anger was clearly affecting her schooling and Ivy’s mother called two weeks after counselling Inclusive Practitioner. Only children who are it was difficult for her to make friends. Her mother, stopped to report that Ivy was settled in school. over five years old and assessed as appropriate having heard about Anglicare WA’s Supporting She had many friends and had learnt how to are included. The Practitioner will talk to a child Children After Separation Program (SCASP), control her anger. Most importantly, she was about their unique experience of separation and decided to book her in for counselling. Ivy was now comfortable discussing her feelings with her assist them to communicate with their parents. nervous at her first counselling session, but the parents, knowing that they still love and care for her Practitioners will only pass on information with counsellors were friendly and she soon opened up. regardless of their situation. permission from the child. The SCASP counsellors did not tell her what to do or punish her if she got angry. They asked her Child inclusive practice helps parents to understand questions about what she thought and how she their children’s needs and wants. It provides a direction for child focussed arrangements. The sessions are confidential; however, information will be relayed to parents if the child gives permission. 16 17 FINANCIAL COUNSELLING

As the Great Southern Region has continued to expand socially and economically, so has Anglicare WA’s presence there.

Amongst the many and varied services that we and creditor demands. The decreasing affordability provide in the Great Southern, our Financial of housing has compounded many of these issues, as Counselling service has been consistently under high expensive rent prices take a significant drain. demand. Our Financial Counselling service helps people work Anglicare WA provides Financial Counselling Services through any problems they are having with money. across the Great Southern, from Manjimup, across This may include managing a household budget, to Katanning in the east, and cutting down to negotiating outstanding bills, or saving for the Mt Barker and Albany in the south. Outreach future. Our Financial Counsellors are qualified to services are provided to Bridgetown, Greenbushes, make financial assessments, assist with resolutions, Kojonup, Gnowangerup and Denmark. Our Financial advocate and negotiate with creditors, provide Counselling Services in the Great Southern have information about government assistance, and grown considerably since their beginning. Since relay relevant information about consumer credit the introduction of HUGS (Hardship Utilities Grant and bankruptcy. The Counsellors not only help solve Scheme) in 2009, all Financial Counselling services immediate problems, but also teach people how to were allocated extra funding to cope with the maintain their own financial stability independently. expected increase in demand, which has allowed for Funded by the Department for Child Protection and a significant increase in service availability. Some Family Support, Financial Counselling is an inclusive services have relocated to accommodate demand service. It is appropriate for people in a broad range and growth, and to be more accessible to their of socio-economic circumstances. The service is community. free and confidential. The people we see in the Great Southern experience In the Great Southern, Anglicare WA’s Financial a wide range of financial issues. The recent slow- Counselling service continues to be highly sought down in the resource and mining sector has resulted after. As a preventative strategy, more community in more redundancies, which in turn has caused After seeing a Financial Counsellor education is being developed and delivered to many families to lose income. Common problems educate individuals before they reach financial crisis. include sickness and poor health, family breakdown, It is our hope that the community’s capacity will be and reliance on an insufficient benefit payment. The built up so that families reach a permanent solution squeeze on a household’s budget leaves families reported increased to their troubles. unable to meet utility expenses, mortgage payments 93% financial knowledge number of clients said they would be able The Great Southern to pay their utility bills 78% unassisted 1300 While the Great Southern is a beautiful and thriving conditions. Some patients must travel up to Perth community, the region comes with its own distinct for treatment. Sickness and injury already come challenges for the families who live there. with medical bills, lost income, and sometimes child 0% 100% care payments. With travel expenses added on top, Public transport is far less extensive and accessible a serious illness can devastate a household budget. than in Perth. This makes it much more difficult to We strive to ensure people are aware of the full set gain employment if a person does not own their own of benefits they are entitled to under the Patient’s car. Our Financial Counselling service often helps Six months after seeing a Financial Counsellor Assistance Program. low income earners with the cost of maintaining a car and buying fuel. We also assist young people, We see people with a diverse mix of backgrounds including newly graduated high school students, to including rural, urban and fly-in-fly-out workers. Our get their driver’s licence – a process which can be counsellors must be flexible and ready to respond to said their financial situation lengthy and expensive. a variety of problems. 66% had improved Hospitals in the Great Southern do not always possess the resources to deal with serious medical reported using the skills 81% they had learned 18 0% 100% 19 Megan’s Story

Every afternoon, Greg picks up his niece and She is on the verge of tears, and Greg takes her nephew, Lilly and David, from school and takes them hand and gives it a reassuring squeeze. to the hospital. They walk down the white hallways “It’s okay,” Greg says. “I think I know what to do.” hand-in-hand. When they get to their mum, Megan’s, room the children break into an excited run. Greg had heard about Anglicare WA’s Financial Counselling Service in the Great Southern from a Megan is waiting for them in her bed. When they friend of his. He explains that they helped his friend burst in she greets them with a grin and a hug. to pay overdue bills. Megan is encouraged and with Watching from the doorway, Greg can’t help but her approval Greg contacted the service to explain admire how strong she is for her children. Megan the situation. has been in hospital for two months and is due to be released in a week. Greg has been staying at Megan’s The Financial Counsellor was highly sympathetic and house caring for the children in the meantime. It assured Greg that they would do their best to help is tough for both Megan and the kids. However, the family. They contacted Synergy to advocate on Megan’s illness has created less obvious problems Megan’s behalf almost immediately. Upon learning of for the family. Megan’s situation, Synergy’s Credit Managers were very co-operative. They agreed to extend the power After Lilly and David have told Megan about to the house until Megan was discharged from their day, a hospital helper takes them out to the hospital. cafeteria. Greg shuts the door as they leave and Megan lets her brave face slip like a mask. Her When Megan finally left hospital, she was able to expression is exhausted, lines of worry creasing her attend a one-on-one appointment with the Financial eyes and mouth. Counsellor. An assessment was completed and Megan was found to be eligible for an Exceptional “So how are you?” Greg asks. Circumstances HUGS Grant. The grant was used “I’m fine. Don’t worry about me,” Megan replies. “We to pay the majority of the outstanding bill, and the have bigger problems.” Financial Counsellors helped Megan to negotiate a Centrepay repayment scheme that fit with her Megan had raised her kids alone. She only has budget to pay off the remainder of the fee. time to work part-time as a cleaner. The costs of utilities, food, transport and childcare were She is now back home with her kids. Their budget already stretching her budget thin. When she was is balanced, and Megan is now saving more money hospitalised, the cost of the treatment was far more from the tips that the Financial Counsellor gave her. than she could spare. Megan was forced to pay using Without Anglicare WA’s help who knows what would money that she had saved for utility bills, and they have happened to Megan and her precious children. had run up a Synergy bill of $2,000. Her family was not in a position to help any more than they already had. “They sent me a disconnection notice,” Megan tells her brother. “They are going to cut off the power at our house.” 20 21 ARBOR On average, there are 250 deaths by suicide in Western Australia every year. It is the leading cause of death among Australians aged between 15 and 34 years old.

Suicide has a great impact on the families and Experiencing suicide bereavement can lead to risk communities of the deceased. Studies indicate that factors such as depression, isolation and suicide at least 10 people close to the person who has died ideation. ARBOR seeks to prevent these from are strongly affected. On average, that means over developing by building resilience, encouraging 2,500 people each year in Western Australia are in mental wellbeing, and offering face to face and need of a support service specific to the complex telephone counselling. Research indicates the need needs of suicide bereavement. for connection to support early on in bereavement, and at key points throughout the journey. ARBOR Anglicare WA’s ARBOR program offers professional ensures this within its model of contact. Follow up suicide bereavement counselling complemented with phone calls are made at three, six, nine, 12 and 24 a volunteer peer support program. It is the only months after the initial session. This means people free service of its kind in Western Australia. ARBOR are able to access and re-access the service when was established in 2007 after a number of years of they need to. consultation with people bereaved by suicide. ARBOR Karrakatta Cemetary offers initial home visits to help people acclimatise Recent ARBOR Results Based Accountability Aboriginal Keeping Place to the process in a comfortable setting. From results highlighted a reduction in suicide ideation there, the program provides a range of professional experienced by clients following access to ARBOR, support mechanisms including counselling, referral, with 72% of people who responded feeling better support groups and access to volunteer peer able to cope with their grief journey. supporters. The program utilises volunteers who ARBOR walks alongside the bereaved, helping them have experienced bereavement themselves and are to pass through the darkness and emerge into the able to share their experiences. This provides an light. invaluable sense of hope to the newly bereaved. Arbor clients:

had reduced thoughts of 92% suicide ideation Grieving Aboriginal Way were better able to cope with their 72% grief journey In 2010 suicide accounted for 4.2% of all registered visitors. The packs include essential food, cleaning deaths of Aboriginal and Torres Strait Islander and toiletry items which may be required by a family people. An average of 100 Indigenous Australians following bereavement. were better connected to friends, family and end their lives each year through suicide. ARBOR has developed an incredibly successful community ARBOR has worked closely with Aboriginal ‘Grieving Aboriginal Way‘ workshop; specifically 50% communities, organisations and key Elders to offer designed for those working within Aboriginal a culturally appropriate, quality counselling and communities to raise skills and knowledge in this support service. Following a death in an Aboriginal area and develop service provisions. With nearly 170 0% 100% family, it is culturally appropriate for the extended professionals from various community organisations family and community to visit the home and pay having already attended the training, ARBOR offers their respects. ARBOR is able to offer home support at least one workshop every month with most packs to all Aboriginal families on first contact with dates so far being booked already by interested number of the service in order to support the family’s basic organisations around the metropolitan area. needs and provide supplies to cater for multiple clients 291 22 23 “The staff at ARBOR have been a blessing to me. The counsellors are truly great men and women. They know and understand what suicide bereavement is about.”

Margaret’s Story

Dear Cheryl, shoulders, as the ambulance came to take away my boy’s body. One of the paramedics handed me a piece I am writing this letter to thank you and your of paper with ARBOR’s details on it. Ever since then marvellous organisation ARBOR and Anglicare WA. we have been held by your organisation. To think I was once part of a beautiful family, complete with that something as small as that innocuous shred of two sons and a wonderful husband. We were all paper could have such a large effect on our lives. very close. Though we had seen occasional hardship The staff at ARBOR have been a blessing to me. The we always had each other, and as long as we were counsellors are truly great men and women. They together things might as well have been paradise. know and understand what suicide bereavement is Then, in July this year we lost our eldest boy to about. I believe that treated in ignorance people suicide. like us could be damaged even further, as those first few months are so awful and dangerous to one’s It was sudden, unexpected and remains the most mental health and sanity. Julie, on the desk, has devastating experience of my life. Each and every listened patiently to my distress on many occasions. member of my family is a treasure to me. Losing Today, she told me that we will never be crossed off my son was like tearing an organ from my body. I your books. We can go on knowing your support will felt like my life had been tainted somehow – broken always be waiting in the background, ready for us beyond repair. The love and happiness that we had when we need it, as we surely will. always enjoyed seemed impossible now. Our little family of three is still here, our son has Without the support of ARBOR I am quite sure that parents, I have a husband – this is very largely due I would have followed my son to suicide. I would not to ARBOR and its support. be here now with my husband and other son and our family, once four, would be reduced to two. Thanking you from the depths of my heart, I still remember that awful night in July; we were Margaret huddled together, a warm towel draped over my 24 25 YES! Housing

Those of us fortunate enough to live happy, or at imminent risk of homelessness and are capable healthy and financially secure lives often think of living independently or willing to learn to live of homelessness as something that happens to independently. strangers. We rarely consider the possibility that YES! Housing provides accommodation in a our friends, family, colleagues or acquaintances – or Department of Housing property and holistic indeed, one day, ourselves – could be living without a support during their tenancy. Each young person is home. The truth may surprise you. case managed individually by our staff. The program Homelessness is an increasingly prevalent issue in is centred on empowerment and skills training. Our Australia. Over 100,000 Australians are homeless trained youth workers help the young people to in 2013 – that’s roughly one in 200 people. In develop independent living skills and to respond Western Australia, over 9,000 individuals go to sleep to barriers in their lives including: mental health homeless every night. Often the only difference problems, drug and alcohol abuse, debt, conflict, between these unfortunate individuals and us is a family violence and social isolation. Specialist young poorly timed illness or an unexpected accident which parent’s workers also assist with effective parenting sets back the rent. strategies for young parents who are invited to attend workshops on various topics as part of their Western Australia’s steep housing market is personal development. particularly harsh on young people. Less than 1% of rental properties, which serve as the most easily The service’s head office is located in East Perth, accessible source of accommodation for young with outreach to properties located in the north people, are affordable to someone on a Youth and south east corridors of the Perth metropolitan Allowance. Only 5% are affordable to people on a area. We own 42 properties. Despite the service’s minimum wage. great success, we have an extreme backlog of young people waiting to be housed. The person at the top For a young person trying to move out of home, of our waitlist has been waiting for over four years. the vast majority of housing options are far beyond YES! Housing has managed this problem by offering their price range. Many are forced to accept prices support and information to those on the waiting list, far above what they can afford and make serious to help them explore alternative housing options. concessions to their lifestyle. For some young people, this lack of affordable accommodation can YES! Housing is a vital program, providing targeted lead to couch surfing and homelessness. assistance to one of our community’s most vulnerable groups of people. The young people in the Our YES! Housing service is specifically designed service emerge empowered and upskilled, ready for to assist homeless young people. The service is for independent living. young people aged 15–17 years who are homeless

21st Birthday In 2012 YES! Housing celebrated its 21st birthday. ‘YES! Housing’ was picked out of 300 suggestions. In 1997, extra funding was acquired for 35 new Over its lengthy existence, the service has taken properties in the Cannington region. A single many forms and even different names. When the Department of Housing worker in Mirrabooka was service first began in 1991 it was known as Youth responsible for the program, with multiple workers Focus. It was created following the Homeless operating in Cannington. In 1998 YES! Housing Children Report also known as the Burdekin Report. moved into 23 Adelaide Terrace – the Anglicare WA The program originally started in the Mirrabooka building. region with 50 properties in total. Before Youth Focus began, the Department of Housing had been The service office has remained in East Perth since responsible for housing homeless young people. The then, and the program itself has continued to grow. new service served as a specialist branch. In 2006 it received a boost in funding thanks to the ‘More than a Bed’ campaign run by the Community Four years into its operation, a counselling Housing Coalition, Women’s Domestic Violence organisation also named Youth Focus registered the Council & YACWA. Today, YES! Housing continues to name officially. A new name was thus needed, and empower young homeless people every year. 26 27 “I learnt about new information that I can put into practice in everyday living.” Participant, Independent Living Skills workshop

YES! housing

Casey’s Story When Casey first joined the YES! Housing program, the situation. YES! Housing responded immediately, have improved she was 18 years old and pregnant with twins. contacting Centrelink to discuss the issue. Following a falling out with her family, she had Centrelink were sympathetic to Casey’s situation, 90% independent living skills virtually no contact with her closest relatives. She but required a medical certificate before payments was facing the daunting prospect of raising two could be reinstated. YES! Housing were able to babies, with no partner, no support network, and no obtain a certificate, through liaison with King have made progress on home. Edward Memorial Hospital. Casey’s support worker also contacted the Department of Housing and their education goals After Casey was housed and introduced to 85% negotiated a hold on the rent until the situation the case management program, she engaged with the payments were resolved. enthusiastically with her Case Worker, making swift have made progress on their progress. Initially she required intensive support The hard work that Casey had put into saving for employment goals with a range of issues including isolation, finances, her and her twin’s future was saved. 44% parenting and family relationships. With her Case Casey’s twins were born a month later. With the Worker’s assistance, she began to unpack and preparation she had made, and the support of her relieve her anxiety about the upcoming birth, and YES! Housing Case Worker, Casey adjusted well to have successfully exited into worked towards a set of goals that would prepare motherhood. Casey’s Case Worker linked her to a her mentally and financially for the big day. She positive stable accommodation parenting service, who assisted her to develop a 82% attended sessions with a Young Parent Support routine that worked for her and the twins around Worker, to learn about the challenges of parenting sleeping, feeding and playtime, and helped her to and the skills she would need. balance this as well as maintaining a clean, tidy house A month before her twins were due to be born for her babies. problems arose. In order to receive her benefit 0% 100% At the start of 2012, feeling safe and secure in her payments, Casey had to attend regular Job Search property and confident as a mother, Casey began Appointments with Centrelink. However, one such implementing her goals identified in her case plan. appointment conflicted with a date Casey had set to With the help of some Emergency Relief funds attend an antenatal check-up. She missed her Job provided by the YES! Housing program, Casey Search Appointment, and Centrelink immediately enrolled in a beauty course at TAFE. In August number of ceased her payments. The misunderstanding quickly 2012, after passing her TAFE course, Casey began escalated to near crisis. Case managed clients on waitlist to build up a client base of her own, starting with a Without her payments, Casey could not save few friends by doing Mobile beauty care. clients at any one towards the cot, toys and clothes that she needed, YES! Housing closed Casey’s case file at a stage and perhaps most direly, she was now unable to pay 154 >290 time when Casey was looking at plans to expand her her rent for the property she had been housed in. mobile business. Her twins were happy and healthy; Casey met with her Case Worker and explained and the family’s future looks bright. 28 29 Our Social Media How Our Work is Funded

Tweets Federal Government $ Other 10,834,988 $ 707 Follow the 3,459,356 conversation

anglicarewa.org.au Trading Income @AnglicareWA $ Total Income facebook /anglicarewa 2,251,459 $ Donations & Fundraising posts 32,689,478 $ Service Fees 1,971,336 563 $ 957,413

State Government $ 13,214,936

Our Media Coverage Print, radio and Our Regulatory Environment online stories

Accounting/Financial Processes in its policies and procedures. Anglicare WA has its own Employee Collective Agreement and all terms 175 All financial processes follow Australian Accounting and conditions of employment are outlined in the Standards and we prepare our financial statements document in accordance with relevant State and under International Financial Reporting Standards. Federal legislative requirements. Anglicare WA has Our financial reports and systems are independently in place policies, practices and procedures that are audited each year. We provide regular professional consistent with the principles and standards of development to our staff to ensure that they are Human Resource Management. informed of all legislative requirements and changes. Taxation Employment Related Legislation Anglicare WA has PBI status and is endorsed for the Anglicare WA operates in a complex employment Our Outcomes Measurement following tax concessions: and industrial relations environment. To ensure Income tax Anglicare WA uses Results Based Accountability™ (RBA) to measure the difference we make. legislation is complied with we have sophisticated • GST concessions monitoring processes in place, as well as a • FBT exemptions network of agencies and peak bodies that assist • of services use the RBA in informing our internal policies. Any changes to Anglicare WA also has DGR status. Our Charitable outcomes measurement framework either State or Federal legislation in relation to Collections Licence is renewed each year through 84% industrial relations are adopted by Anglicare WA the Department of Commerce. 30 31 Corporate Governance The Composition of the Board In view of the diverse nature of the program areas of Anglicare WA, it is appropriate to have a Board with a diversity of skills Statement and backgrounds. The Board has developed a skills matrix to monitor and ensure that the Board has the skills and experience within its membership to enable it to fulfill its responsibilities and duties. Composition is managed over a mult-year period in consideration of director tenure defined by the Constitution. The Board of Anglicare WA The Board normally meets monthly and (by its Constitution) consists of 10 members. These 10 members are appointed by the In fulfilling its obligations to its various stakeholders, the Board of Anglicare WA is a strong advocate of best practice in Perth Diocesan Council, the Perth Diocesan Trustees, Anglican Care Inc, the Diocese of Bunbury, the Diocese of North West corporate governance. In 2007 the Constitution of Anglicare WA was amended to reflect this and the size of the Board was Australia and the Association. The CEO attends all Board meetings. reduced and length of Board appointments was limited to a total of nine years. A new Policy Governance Manual for Directors The Board has a Policy on Gender Balance which states that the Board will comprise no more than 70% of one gender and that was adopted which includes a CEO Limitations Policy and a Board/Executive Linkages Policy to clearly define the role of the it will seek to achieve and maintain a balance of men and women on the Board over time. Board and the CEO. The Board has committees to support its work. They are: Principles of Corporate Governance • Audit and Risk Committee; • Nominations Committee The Board of Directors holds responsibility for the governance of Anglicare WA. The Board will govern with: Minutes and resolutions of all Committees are tabled at Board meetings for information and deliberation. • an emphasis on outward vision rather than an internal preoccupation; • encouragement of diversity in viewpoints; Board Member Education and Code of Conduct • strategic leadership more than administrative detail; On each occasion a new Director appointed to the Board receives a copy of the Policy Governance Manual for Directors and Induction Package. A new Director will also undertake the Board’s Induction Program within one month of appointment. • collective rather than individual decision making; and All Board Members must adhere to the Code of Conduct in the Policy Governance Manual. The Board commits itself and its • a proactive rather than reactive approach. members to ethical, business like and lawful conduct, including proper use of authority and appropriate decorum when acting as In particular the Board will be responsible for: Board members. The code of conduct includes a conflict of interest process.

• Setting the Purpose, strategic direction of Anglicare WA and outcomes to be delivered; Performance of the Board • Overseeing the development of the agency’s five-year strategic plan; The Board shall undertake a regular performance evaluation of itself that: • Establishing goals for management and monitoring the achievement of these goals; • Assesses the performance of the Board in meeting requirements of the Policy Governance Manual and in meeting • Appointing and reviewing the performance of the CEO; predetermined goals and objectives; • Adopting an annual budget at the commencement of each financial year and monitoring progress on a regular basis against • Identifies particular goals and objectives of the Board for the next year; and the budget of both financial and non-financial key indicators; • Identifies any necessary or desirable improvements to the Board, Sub-Committees, Task Forces or Reference Groups • Monitoring and overseeing the financial position of Anglicare WA; Terms of Reference. • Overseeing Anglicare WA’s risk management plan; • Appointing an Auditor to audit the financial affairs of Anglicare WA; and Role of the CEO • Ensuring that policies and compliance systems are in place and that Anglicare WA, Board and staff act legally, ethically and The CEO is accountable to the Board of Directors (not to Officers of the Board or to Board Committees or to Board members responsibly on all matters. as individuals) for the organisation’s: • Achievement of Ends policies (such as the Constitution, Anglicare WA’s Strategic Plan and annual Business Plans); and Role of the Board in Relation to the CEO • Non-violation of Executive Limitations policies (such as the Corporate Governance Statement, ie the CEO leads the staff). The Board’s role in relation to the CEO is as follows: All staff ultimately report to the CEO. The role of Senior Management is to manage the business. Leadership is not the same as management. Senior Management develops strategies and initiatives, solves problems and pays attention to detail, under the • Recruitment and Selection CEO’s leadership. The CEO both leads and manages. The CEO works with the Board to develop strategy and direction, providing • Remuneration the bridge between management and the Board. • Performance Management In particular the CEO will: • Succession Planning • work with the Board in developing plans and policies to guide the operation of the Entity and Anglicare WA’s activities; Remuneration, review and performance management are undertaken in accordance with the Governance Policy with an • manage all aspects of the Entity and Anglicare WA’s activities under the governance of the Board; appropriately established “Annual Performance Effectiveness Review (CEO)”. This process is led by the Chairman and reports to the Board via the Nominations Committee. • represent Anglicare WA in dealing with all key stakeholders; Any of the authority of the Board that is delegated to staff is delegated through the CEO. Only decisions of the Board acting • appoint and manage staff; as a body are binding on the CEO. Decisions or instructions of individual Board members, officers, committees, task forces • manage the Anglicare WA capital and financial resources within guidelines and delegations set by the Board; and or working parties are not binding on the CEO except in rare circumstances when the Board has specifically authorised such • ensure that Directors are fully informed of initiatives, trends, and program performance via reporting to the Board. exercise of authority. The full Governance Framework includes the Constitution and the Policy Governance Manual, and is part of the Induction for each Director. 32 33 Auditor’s Report Statement by the Board

34 35 Anglicare WA Inc. Statement of Profit or Loss and Other Comprehensive Income Anglicare WA Inc. Balance Sheet as at 30 June 2013 for the Year Ended 30 June 2013

2013 2012 2013 2012 Note Note

Current Assets $ $ Revenue $ $ Cash and Cash Equivalents 4 5,602,505 5,432,475 Operating Activities Trade and Other Receivables 783,861 1,081,640 - Grant and Service Income 26,227,402 22,946,543 Held to Maturity Investments 5 10,599,733 9,706,028 - Interest 720,893 740,580 Other Current Assets 6 606,027 443,866 - Fees 957,413 1,266,407 - Donations and Fundraising 1,968,919 2,095,409 Total Current Assets 17,592,126 16,664,009 - Sale of Goods 2,251,459 2,492,364 Non-Current Assets - Rent and Other Revenue 560,975 1,503,722 Property, Plant & Equipment 7 10,134,268 10,982,907

Other Income 2 2,417 903,484 Other Financial Assets 8 319,068 248,238 Total Non-Current Assets 10,453,336 11,231,145 32,689,478 31,948,509 TOTAL ASSETS 28,045,462 27,895,154

Expenditure Current Liabilities - Employee Benefits 21,665,653 19,707,503 Trade and Other Payables 1,026,322 2,261,193 - Disbursements to Clients 1,819,449 1,666,513 Provisions 9 2,014,352 1,469,147 - Accommodation 2,973,764 2,997,800 Borrowings 10 28,732 29,669 - Depreciation 593,837 585,965 Other Current Liabilities 11 5,847,233 5,204,906 - Telephone and IT Communications Expense 691,048 591,131 Total Current Liabilities 8,916,639 8,964,915 - Vehicle and Travel Expenses 1,256,203 1,082,265

- Finance Costs 151,696 179,208 Non-Current Liabilities - Loss on Disposal of Shares 0 100,128 Provisions 9 832,138 964,498 - Other Costs 3,261,586 3,086,368 Borrowings 10 2,258,908 2,388,077 32,413,236 29,996,881 Total Non-Current Liabilities 3,091,046 3,352,575 Profit for the Year 276,242 1,951,628

TOTAL LIABILITIES 12,007,685 12,317,490 Other Comprehensive Income

Items that will not be Reclassified to Profit and Loss NET ASSETS 16,037,777 15,577,664 Revaluation of Property, Plant and Equipment 113,041 74,250

Items that may be Reclassified to Profit and Loss Accumulated Funds

Revaluation of Investments 70,830 (1,762) General Funds 12 9,997,557 9,474,388 Other Comprehensive Income for the year 183,871 72,488 Revaluation Reserve 12 5,500,093 5,586,250 Total Comprehensive Income for the Year 460,113 2,024,116 Special Funds 12 540,127 517,026

Notes to the financial statements are included on pages 39-48 TOTAL ACCUMULATED FUNDS 16,037,777 15,577,664

Notes to the financial statements are included on pages 39-48

36 37 Anglicare WA Inc. Statement of Changes in Equity for the Year Ended 30 June 2013 Anglicare WA Inc. Notes to the Financial Statements for the Year Ended 30 June 2013 General Revaluation Special Note Total Funds Reserve Funds 1. SUMMARY OF ACCOUNTING POLICIES at initial recognition and, in the case of assets classified as held-to- This financial report is a special purpose financial report prepared in order to maturity, re-evaluates this designation at the end of each reporting date. Anglicare WA currently holds assets classified as loans and receivables, $ $ $ $ satisfy the financial reporting requirements of the Associations Incorporation Act of Western Australia 1987. The Board has determined that Anglicare WA held to maturity investments, and available-for-sale assets. Balance at 1 July 2011 7,468,478 5,513,762 571,308 13,553,548 Inc (Anglicare WA) is not a reporting entity. (i) Loans and receivables The financial report has been prepared under the historical cost convention, Loans and receivables are non-derivative financial assets with fixed or Profit for the Year 1,951,628 - - 1,951,628 as modified by the revaluation of available for sale financial assets and certain determinable payments that are not quoted in an active market. They classes of property, plant and equipment. are included in current assets, except for those with maturities greater Other comprehensive income - 72,488 - 72,488 The financial report has been prepared in accordance with the recognition than 12 months after the reporting period which are classified as non- Total comprehensive income for the year 1,951,628 72,488 - 2,024,116 and measurement principles of Australian Accounting Standards and other current assets. Loans and receivables are included in trade and other mandatory professional reporting requirements in Australia. It contains receivables in the balance sheet. Transfer to General Funds 12 54,282 - (54,282) - only those disclosures considered necessary by the Directors to meet the (ii) Held-to-maturity investments needs of the Members. Anglicare WA is a not-for-profit entity for reporting Balance at 30 June 2012 9,474,388 5,586,250 517,026 15,577,664 Held-to-maturity investments are non-derivative financial assets with purposes under Australian Accounting Standards. fixed or determinable payments and fixed maturities that Anglicare None of the new standards and amendments to standards that are WA has the positive intention and ability to hold to maturity. Held-to- Balance at 1 July 2012 9,474,388 5,586,250 517,026 15,577,664 mandatory for the first time this financial year affected any of the amounts maturity financial assets are included in non-current assets, except for recognised in the current period or any prior period and are not likely those with maturities less than 12 months from the end of the reporting Profit for the Year 276,242 - - 276,242 to affect future reporting periods. However, amendments to AASB101 period which are classified as current assets. Presentation of Financial Statements effective 1 July 2012 now require Other comprehensive income - 183,871 - 183,871 (iii) Available-for-sale financial assets the statement of profit or loss and other comprehensive income to show Available-for-sale financial assets, comprising principally marketable the items of other comprehensive income grouped into those that are not Total comprehensive income for the year 276,242 183,871 - 460,113 equity securities, are non-derivatives that are either designated in permitted to be reclassified to profit or loss in a future period and those that this category or not classified in any of the other categories. They Transfer Between Funds 12 246,927 ( 270,028) 23,101 - may have to be reclassified if certain conditions are met. Anglicare WA has are included in non-current assets unless the investment matures or adopted this amendment in these financial statements. management intends to dispose of the investment within 12 months Balance at 30 June 2013 9,997,557 5,500,093 540,127 16,037,777 The following significant accounting policies, which are consistent with of the end of the reporting period. Investments are designated as the previous period unless otherwise stated, have been adopted in the available-for-sale if they do not have fixed maturities and fixed or preparation of this financial report. determinable payments and management intends to hold them for the (a) Borrowings medium to long term. Anglicare WA Inc. Statement of Cash Flows for the Year Ended 30 June 2013 Borrowings are recorded initially at fair value, net of transaction costs. Recognition and derecognition Subsequent to initial recognition, borrowings are measured at amortised Regular way purchases and sales of financial assets are recognised on Note 2013 2012 cost with any difference between the initial recognised amount and the trade date – the date on which Anglicare WA commits to purchase or redemption value being recognised in profit and loss over the period of sell the asset. Financial assets are derecognised when the rights to the borrowing using the effective interest rate method. receive cash flows from the financial assets have expired or have been Cash Flows from Operating Activities $ $ transferred and Anglicare WA has transferred substantially all the risks (b) Borrowing costs and rewards of ownership. Receipts from customers, donors and funding bodies 36,401,374 36,420,033 Borrowing costs incurred for the construction of any qualifying asset are capitalised as part of the cost of those assets. Other borrowing costs When securities classified as available-for-sale are sold, the accumulated Payments to suppliers and employees ( 36,137,892) (31,492,438) are expensed. fair value adjustments recognised in other comprehensive income are reclassified to profit or loss as gains and losses from investment Interest received 720,893 740,580 (c) Cash and cash equivalents securities. Cash and cash equivalents comprise cash on hand, cash in banks and Interest paid ( 151,696) (179,207) short-term investments in “at call” money market instruments, net Measurement of outstanding bank overdrafts. Bank overdrafts are shown within At initial recognition, Anglicare WA measures a financial asset at its Net cash provided by operating activities 13 832,679 5,488,968 borrowings in current liabilities in the balance sheet. All certificates held fair value plus transaction costs that are directly attributable to the over 90 days are classified as held to maturity investments. Refer to acquisition of the financial asset. Loans and receivables and held-to-maturity investments are Cash Flows from Investing Activities note 1(e) (ii), Held to Maturity Investments. subsequently carried at amortised cost using the effective interest rate (d) Employee benefits method. Purchase of deposits with Anglican Community Fund ( 893,705) (2,323,822) Provision is made for Anglicare WA’s liability for employee benefits arising from services rendered by employees to the end of the reporting period. Changes in the fair value of other monetary and non-monetary securities Purchase of property, plant and equipment ( 3,304,617) (3,838,381) classified as available-for-sale are recognised in other comprehensive Employee benefits that are expected to be settled within one year have income. Proceeds from sale of plant and equipment 3,665,779 3,302,292 been measured at the amounts expected to be paid when the liability is settled. Employee benefits payable later than one year have been Impairment Proceeds from sale of investments - 1,227,409 measured at the present value of the estimated future cash outflows to Anglicare WA assesses at the end of each reporting period whether be made by Anglicare WA for those benefits. there is objective evidence that a financial asset or group of financial Net cash used in investing activities ( 532,543) (1,632,502) In determining the liability, consideration is given to employee wage assets is impaired. A financial asset or a group of financial assets is increases and the probability that the employee may not satisfy vesting impaired and impairment losses are incurred only if there is objective Cash Flows from Financing Activities requirements. Those cash flows are discounted using market yields evidence of impairment as a result of one or more events that incurred on national government bonds with terms to maturity that match the after the initial recognition of the asset (a “loss event”) and that loss Payment of borrowings ( 106,915) (343,621) expected timing of cash flows. event (or events) has an impact on the estimated future cash flows of the financial asset or group of financial assets that can be reliably Payment of finance leases ( 23,191) (28,546) Defined contribution plans estimated. In the case of equity investments classified as available-for- Contributions to defined contribution superannuation plans are expensed sale, a significant or prolonged decline in the fair value of the security Proceeds from finance leases - 30,055 when incurred. below its cost is considered an indicator that the assets are impaired. Net cash used in financing activities ( 130,106) (342,112) (e) Investments and other financial assets (i) Assets carried at amortised cost Classification For loans and receivables, the amount of the loss is measured as the Net increase in cash and cash equivalents held 170,030 3,514,354 Anglicare WA classifies its financial assets in the following categories: difference between the asset’s carrying amount and the present value Cash and cash equivalents at the beginning of the financial assets at fair value through profit or loss, loans and receivables, of estimated future cash flows (excluding future credit losses that have 5,432,475 1,918,121 financial year held-to-maturity investments and available-for-sale financial assets. The not been incurred) discounted at the financial asset’s original effective classification depends on the purpose for which the investments were interest rate. The carrying amount of the asset is reduced and the Cash and cash equivalents at the end of the financial year 4 5,602,505 5,432,475 acquired. Management determines the classification of its investments amount of the loss is recognised in profit or loss. If a loan or held-to- Notes to the financial statements are included on pages 39-48 38 39 Anglicare WA Inc. Notes to the Financial Statements for the Year Ended 30 June 2013 Anglicare WA Inc. Notes to the Financial Statements for the Year Ended 30 June 2012

maturity investment has a variable interest rate, the discount rate for lessee. All other leases are classified as operating leases. The following estimated useful lives are used in the calculation of There were no critical judgements used in applying the entity’s measuring any impairment loss is the current effective interest rate depreciation: accounting policies. The revaluation of freehold land and buildings was Anglicare WA as lessee determined under the contract. based on independent valuations (note 7). Assets held under finance leases are initially recognised at their fair • Buildings 20 years If, in a subsequent period, the amount of the impairment loss decreases value or, if lower, at amounts equal to the present value of the minimum • Office Equipment and Furniture funded by grants 3 years (q) New Accounting Standards for Application in Future Periods and the decrease can be related objectively to an event occurring after lease payments, each determined at the inception of the lease. The • Motor Vehicles 6–7 years The AASB has issued a number of new and amended Accounting the impairment was recognised (such as an improvement in the debtor’s corresponding liability to the lessor is included in the balance sheet as a • Adelaide Terrace building fit-out 20 years Standards and Interpretations that have mandatory application dates credit rating), the reversal of the previously recognised impairment loss finance lease obligation. for future reporting periods, some of which are relevant to Anglicare • Office Equipment and Furniture not funded by grants 3-5 years is recognised in profit or loss. WA. Anglicare WA has elected not to early adopt any of the new and Lease payments are apportioned between finance charges and reduction • Leasehold Improvements 1–5 years (ii) Assets classified as available-for-sale of the lease obligation so as to achieve a constant rate of interest on the amended pronouncements. Anglicare WA’s assessment of the new The assets’ residual values and useful lives are reviewed, and adjusted if If there is objective evidence of impairment for available-for-sale remaining balance of the liability. future and amended pronouncements that are relevant to Anglicare WA appropriate, at the end of each reporting period. but applicable in future reporting periods is set out below: financial assets, the cumulative loss – measured as the difference Finance charges are charged directly against income, unless they An asset’s carrying amount is written down immediately to its between the acquisition cost and the current fair value, less any are directly attributable to qualifying assets, in which case they are • AASB 9: Financial Instruments (December 2010) and AASB 2010-7: recoverable amount if the asset’s carrying amount is greater than its impairment loss on that financial asset previously recognised in profit or capitalised in accordance with Anglicare WA’s general policy on borrowing Amendments to Australian Accounting Standards arising from AASB estimated recoverable amount (note 1(h)). loss – is removed from equity and recognised in profit or loss. costs. Refer to note 1(b). 9 (December 2012). Gains and losses on disposals are determined by comparing proceeds Impairment losses on equity instruments that were recognised in profit Finance leased assets are amortised on a straight line basis over the These standards are applicable retrospectively and include revised with the carrying amount. These gains and losses are included in or loss are not reversed through profit or loss in a subsequent period. estimated useful life of the asset. requirements for the classification and measurement of financial profit or loss. When revalued assets are sold, amounts included in the instruments, as well as recognition and derecognition requirements for (f) Goods and services tax Operating lease payments are recognised as an expense on a straight- revaluation reserve relating to that asset are transferred to general financial instruments. Revenues, expenses and assets are recognised net of the amount of line basis over the lease term, except where another systematic basis funds. goods and services tax (GST), except: is more representative of the time pattern in which economic benefits The key changes made to accounting requirements include: (m) Provisions i. where the amount of GST incurred is not recoverable from the from the leased asset are consumed. - Simplifying the classifications of financial assets into those carried at Provisions are recognised when Anglicare WA has a present legal or taxation authority, it is recognised as part of the cost of acquisition of amortised cost and those carried at fair value; (k) Trade and Other Payables constructive obligation as a result of past events, the future sacrifice of an asset or as part of an item of expense; or - Simplifying the requirements for embedded derivatives; Trade payables and other accounts payable are recognised when economic benefits to settle the obligation is probable, and the amount of - Removing the tainting rules associated with held-to-maturity assets; ii. for receivables and payables in the balance sheet which are recognised Anglicare WA becomes obliged to make future payments resulting from the provision can be measured reliably. inclusive of GST. the purchase of goods and services. The carrying amount is equivalent - Removing the requirements to separate and fair value embedded The amount recognised as a provision is the best estimate of the to fair value as they are generally settled within 30 days. derivatives for financial assets carried at amortised cost; The net amount of GST recoverable from, or payable to, the taxation consideration required to settle the present obligation at reporting - Allowing an irrevocable election on initial recognition to present gains authority is included as part of receivables or payables. (l) Property, plant and equipment date, taking into account the risks and uncertainties surrounding the and losses on investments in equity instruments that are not held Cash flows are presented in the statement of cash flows on a gross Each class of property, plant and equipment is carried at cost or fair obligation. Where a provision is measured using the cash flows estimated for trading in other comprehensive income. Dividends in respect of basis. The GST component of cash flows arising from investing and value as indicated less, where applicable, any accumulated depreciation to settle the present obligation, its carrying amount is the present value these investments that are a return on investment can be recognised financing activities which is recoverable from, or payable to, the taxation and impairment loss. of those cash flows. in profit or loss and there is no impairment or recycling on disposal of authority is classified as operating cash flows. Items of property, plant and equipment costing $2,000 or more are When some or all of the economic benefits required to settle a provision the instrument; recognised as assets and the cost of utilising these assets is expensed (g) Government grants are expected to be recovered from a third party, the receivable is - Requiring financial assets to be reclassified where there is a change (depreciated) over their useful lives. Items of property, plant and Government grants are assistance by the government in the form of recognised as an asset if it is virtually certain that recovery will be in an entity’s business model as they are initially classified based on: equipment costing less than $2,000 are immediately expensed. transfers of resources to Anglicare WA in return for past or future received and the amount of the receivable can be measured reliably. (a) the objective of the entity’s business model for managing financial compliance with certain conditions relating to the operating activities Property (n) Revenue recognition assets; and (b) the characteristics of the contractual cash flows; and of the entity. Government grants include government assistance where Freehold land and buildings are shown at their fair value (being the Revenue is measured at the fair value of the consideration received. - Requiring an entity that chooses to measure a financial liability at there are no conditions specifically relating to the operating activities of amount for which an asset could be exchanged between knowledgeable Revenue is recognised for the major activities as follows: fair value to present the portion of the change in its fair value due Anglicare WA other than the requirement to operate in certain regions willing parties in an arm’s length transaction), based on biennial valuations to changes in the entity’s own credit risk in other comprehensive Sale of goods or industry sectors. by external independent valuers, less subsequent depreciation for income, except when that would create an accounting mismatch. If Revenue from the sale of goods in the Op Shops is recognised at point of Government grants relating to income are recognised as income buildings. such a mismatch would be created or enlarged, the entity is required sale when Anglicare WA has transferred to the buyer the significant risks over the periods necessary to match them with the related costs. to present all changes in fair value (including the effects of changes in Increases in the carrying amount arising on revaluation of land and and rewards of ownership of the goods. Government grants that are receivable as compensation for expenses or buildings are recognised in other comprehensive income and accumulated the credit risk of the liability) in profit or loss. Rendering of services losses already incurred or for the purpose of giving immediate financial in reserves in equity. Decreases that reverse previous increase of the These standards were mandatorily applicable for annual reporting periods Grant and service income is recognised in accordance with note 1(g). support to Anglicare WA with no future related costs are recognised as same asset are first recognised in other comprehensive income to the commencing on or after 1 January 2013. However, AASB 2012-6: income of the period in which it becomes receivable. extent of the remaining surplus attributable to that asset, all other Bequests Amendments to Australian Accounting Standards – Mandatory Effective Government grants relating to assets are treated as income in the decreases are charged to the profit or loss. Bequests are recognised as income on receipt. In order to reflect the Date of AASB 9 and Transition Disclosures (issued September 2012) defers period in which the income is received. Any accumulated depreciation at the date of revaluation is eliminated nature of bequests, any special purpose amounts are transferred to the mandatory application date of AASB 9 from 1 January 2013 to 1 January against the gross carrying amount of the asset and the net amount is Special Funds. Special purpose bequests are segregated until expended. 2015. (h) Impairment of assets restated to the revalued amount of the asset. At the end of each reporting period, Anglicare WA reviews the carrying Interest Revenue These standards are not expected to significantly affect the amounts values of its tangible assets to determine whether there is any Plant and Equipment Interest revenue is recognised on a time proportionate basis that takes recognised in Anglicare WA’s financial statements. indication that those assets have been impaired. If such an indication Plant and equipment are measured at historical cost less depreciation into account the effective yield on the financial asset. • AASB 13: Fair Value Measurement and AASB 2011-8: Amendments to exists, the recoverable amount of the asset, being the higher of the and impairment loss. Donations Australian Accounting Standards arising from AASB 13 (applicable for asset’s fair value less costs to sell and value-in-use, is compared to the Subsequent costs are included in the asset’s carrying amount or Donation revenue is recognised at fair value when Anglicare WA obtains annual reporting periods commencing on or after 1 January 2013). asset’s carrying value. Any excess of the asset’s carrying value over recognised as a separate asset, as appropriate, only when it is probable control over the assets comprising the contributions, usually when cash AASB 13 defines fair value, sets out in a single standard a framework its recoverable amount is expensed to profit or loss. Refer note 1(e) – that future economic benefits associated with the item will flow to is received. for measuring fair value, and required disclosures about fair value Impairment of investments and other financial assets. Anglicare WA and the cost of the item can be measured reliably. All measurement. Dividend Revenue Where it is not possible to estimate the recoverable amount of an other repairs and maintenance are charged to profit or loss during the Dividend revenue from investments is recognised when Anglicare WA’s AASB 13 requires: individual asset, Anglicare WA estimates the recoverable amount of the financial period in which they are incurred. right to receive payment has been established. - Inputs to all fair value measurements to be categorised in cash-generating unit to which the asset belongs. Depreciation accordance with a fair value hierarchy; and (o) Dilapidations Reserve (i) Income tax The depreciable amount of all fixed assets including buildings and The dilapidations reserve is funds quarantined for future major repairs - Enhanced disclosures regarding all assets and liabilities (including, capitalised leased assets, but excluding freehold land, is depreciated on a Anglicare WA has obtained tax exempt status under current Australian and maintenance expenditure on the Geoffrey Sambell Centre Building but not limited to, financial assets and financial liabilities) to be straight-line basis over the asset’s useful life commencing from the time taxation legislation. at 23 Adelaide Terrace East Perth. measured at fair value. the asset is held ready for use. Leasehold improvements are depreciated These Standards are expected to result in more detailed fair value (j) Leases over the shorter of either the unexpired period of the lease or the (p) Critical accounting estimates and judgments disclosures, but are not expected to significantly impact the amounts estimated useful lives of the improvement. Estimates and judgements incorporated into the financial statements Leases are classified as finance leases whenever the terms of the lease recognised in Anglicare WA’s financial statements. are based on historical knowledge and best available current information. transfer substantially all the risks and rewards of ownership to the Estimates assume a reasonable expectation of future events and are based on current trends and economic data. 40 41 Anglicare WA Inc. Notes to the Financial Statements for the Year Ended 30 June 2013 Anglicare WA Inc. Notes to the Financial Statements for the Year Ended 30 June 2013

2013 2012

Office Property & Motor Leased 7. PROPERTY, PLANT & EQUIPMENT Land Equipment Total 2. OTHER INCOME $ $ Building Vehicles (1) Assets Furniture Bequest 2,417 831,170 Gross Carrying Amount $ $ $ $ $ $ Gain on sale of non-current assets - 72,314 Balances at 30 June 2012 3,373,507 5,088,782 2,510,244 1,277,169 148,343 12,398,045 ( 2,417) 903,484 Additions - - 3,269,846 34,771 - 3,304,617

3. REMUNERATION OF AUDITORS Disposals ( 170,000) ( 230,000) ( 3,574,077) - - ( 3,974,077)

Audit of the financial statements 32,350 30,500 Write offs/Adjustment - - 689 - - 689 Audit of the acquittal statements 38,820 37,730 Balances at 30 June 2013 3,203,507 4,858,782 2,206,702 1,311,940 148,343 11,729,274 Donation - Crowe Horwath Perth (12,000) (12,000)

59,170 56,230 Accumulated Depreciation

The auditors received no other benefits. Balances at 30 June 2012 - ( 287,189) ( 299,025) ( 745,584) ( 83,340) ( 1,415,138) Disposals - 2,802 298,127 - - 300,929 4. CASH AND CASH EQUIVALENTS Depreciation Expenses - ( 117,162) ( 316,692) ( 131,818) ( 28,166) ( 593,838) Cash at bank 338,320 829,765 Revaluation (2) - 113,041 - - - 113,041 Cash Anglican Community Fund Inc. 5,237,024 4,575,749 Balances at 30 June 2013 - ( 288,508) ( 317,590) ( 877,402) ( 111,506) ( 1,595,006) Petty cash imprest 27,161 26,961 Net Book Value 5,602,505 5,432,475 As at 30 June 2012 3,373,507 4,801,593 2,211,219 531,585 65,003 10,982,907 The cash and cash equivalents and investment certificates (refer note 5) as at June 2013 include restricted cash assets of: As at 30 June 2013 3,203,507 4,570,274 1,889,112 434,538 36,837 10,134,268

(i) Funds in advance $5,847,233 - funds must be expensed on service delivery/special projects over the term of the respective contract/project (2012 - $5,204,906). Refer note 11. (1) Motor vehicles Motor vehicles with a net book value of $1,847,059 are financed by a line of equity with Anglican Community Fund. These vehicles 5. HELD TO MATURITY INVESTMENTS are turned over every 6 to 9 months and are replaced with new vehicles. Deposit with Anglican Community Fund 10,599,733 9,706,028 (2) Revaluation The land and buildings were revalued at 30 June 2013 by independent valuers Burgess Rawson. The revaluation adjustment was 6. OTHER CURRENT ASSETS posted to the revaluation reserve.

Prepayments 602,325 429,454 Accrued income 3,702 14,412 606,027 443,866

42 43 Anglicare WA Inc. Notes to the Financial Statements for the Year Ended 30 June 2013 Anglicare WA Inc. Notes to the Financial Statements for the Year Ended 30 June 2013

2013 2012 2013 2012

11. OTHER CURRENT LIABILITIES $ $ 8. OTHER FINANCIAL ASSETS $ $ Funds in advance (i) 5,847,233 5,204,906 Available for sale financial assets include: 319,068 248,238 Investments in listed securities (i) Funds in advance are generally unexpended funds in service programs that are required to be carrried forward over the term of the contract. At the end of the contract term Anglicare WA is required to return unexpended funds to the funder. 9. PROVISIONS

Provisions for employee benefits 12. ACCUMULATED FUNDS

Current 1,950,395 1,402,618 General Funds 9,997,557 9,474,388

Non-current 832,138 964,498 Revaluation Reserve (i) 5,500,093 5,586,250

Other current provisions Special Funds (ii) 540,127 517,026

Long term maintenance (i) 63,957 66,529 16,037,777 15,577,664

2,846,490 2,433,645 (i) Movement in Revaluation Reserves

(i) Anglicare WA has a contractual requirement with some funders to set aside adequate funds for the provision of long term Property, plant and equipment property maintenance. Balance 1 July 5,588,012 5,513,762

Transfer to General Reserves - Sale of asset ( 270,028) - 10. BORROWINGS

Current Revaluation in the year 113,041 74,250 Lease liability (i) 28,732 29,669 Balance 30 June 5,431,025 5,588,012

Non-Current Available for sale assets Lease liability (ii) 26,780 49,035 Balance 1 July ( 1,762) - ACF- motor vehicle loan (iii) 2,232,128 2,339,042 Revaluation in the year 70,830 (101,890) 2,258,908 2,388,077 Transfer to profit and loss on disposal - 100,128 Balance 30 June 69,068 (1,762) (i) Secured over the leased assets. (i) To be repaid from the sale of motor vehicles turned over every 6 to 9 months.

Total revaluation reserves 5,500,093 5,586,250

(ii) Special funds refers to bequests received for specific projects and the dilapidations reserve. The dilapidations reserve is funds quarantined for future major repairs and maintenance expenditure on the Geoffrey Sambell Centre building at 23 Adelaide Terrace East Perth. As at June 2013 bequest funds are $0 (nil) balance and the dilapidations reserve $540,127. During the year an amount of $23,101 was transferred from general reserves to the dilapidations reserve.

44 45 Anglicare WA Inc. Notes to the Financial Statements for the Year Ended 30 June 2013 Anglicare WA Inc. Notes to the Financial Statements for the Year Ended 30 June 2013

14. COMMITMENTS 2013 2012 Lease arrangements Finance leases relate to motor vehicles with lease terms of between 1 and 5 years. 13. NOTE TO THE STATEMENT OF CASH FLOWS $ $

Profit for the Year 276,242 1,951,628 2013 2012

Non-cash flows in surplus Finance Lease Liabilities $ $

Depreciation of non-current assets 593,837 585,965 No later than 1 year 32,032 29,028

Non cash bequest income - (250,000) Later than 1 year and not later than 5 years 28,388 65,879

Loss/(Gain) on disposal of non-current assets 6,681 (72,314) 60,420 94,907

Gain on disposal of investment assets - 99,957 Less future finance charges ( 4,908) (17,711) Finance lease liabilities 55,512 77,196 Changes in net assets and liabilities

(Increase)/decrease in current receivables 297,779 (768,266) Included in the financial statements as

(Increase)/decrease in other assets ( 162,161) (107,773) Current lease liability 28,732 29,669

Increase/(decrease) in current payables ( 1,234,871) 1,889,346 Non-current lease liability 26,780 49,035

Increase/(decrease) in other current liabilities 642,327 2,018,816 55,512 78,704 Increase/(decrease) in provisions 412,845 141,609 Operating Lease Commitments

Commitments exist under non-cancellable operating lease of Net cash provided by operating activities 832,679 5,488,968 office space and Opshops as follows:

(a) Financing Facilities Not longer than 1 year 1,617,329 1,252,792 Secured loan for purchase of property - amount used The loan is subject to a variable interest rate based on the 2,232,128 2,339,042 Longer than 1 year and not longer than 5 years 1,117,873 1,489,090 Bank Bill Swap Rate. 2,735,202 2,741,882

In the Statement of Cash Flows ‘customers’ include funding bodies and donors as well as customers and clients.

The total amount available from the secured loan for purchase of motor vehicles and property is $3,200,000.

46 47 Anglicare WA Inc. Notes to the Financial Statements for the Year Ended 30 June 2013 Our Corporate Standards 15. RELATED PARTY DISCLOSURE The Board Members of the Association during the year were as follows: As Anglicare WA grows, it is important to continually review our processes to ensure they meet all legal and funding requirements and that our standards of governance are at the highest Mr J.W. Barrington (Chairman) Ms E.M. Haddon possible level. Venerable J.J. Hopkins Mr J.P. O’Connor Quality OSH Risk Finance Mr G.E. Wynne Anglicare WA’s Corporate Anglicare WA is committed to Anglicare WA uses the processes The finance team continuously Mr C.S. Robinson Quality Management System achieving the highest standards of risk management based on monitors and reviews internal Right Revd K.M. Goldsworthy is certified in accordance in occupational safety and the Australian and New Zealand control procedures and Mr P.C. Harley with the requirements of health with the aim of sustaining Risk Management Standard (AS/ accountability. These financial Ms E.P. Douglas the ISO 9001:2008 Quality a safe and healthy working NZS 4360:2004), and ISO 9000). controls are designed to ensure Revd J.A. Crawley Management System. The scope environment throughout its Our model of Risk Management that all records and transactions of ISO9001:2008 certification business operations. A Safe and is focused on assessing potential are included in the reports of the These Board Members received no remuneration from Anglicare WA Inc during the year. is for the provision of essential Well Manual is the foundation for opportunities and avoidance of agency, that amounts recorded

The Archbishop is the Visitor of the Association and he also serves in a similar capacity on many other Anglican Church bodies. infrastructure support and the management of occupational adverse effects of any activities are accurate, that all transactions Under the Association’s Constitution one member is appointed by the Archbishop of Perth, four members are appointed by customer services activities safety and health overseen by being implemented or considered are valid and properly authorised the Perth Diocesan Council, one each from the Diocese of Bunbury and the Diocese of the North West, the Perth Diocesan throughout the Agency. an Occupational, Safety and by Anglicare WA. The agency and that there is an adequate Health Committee. Facets to has integrated risk management segregation of duties to ensure Trustees, Anglican Care Inc and the Association itself. Anglicare WA defines quality as our reviews include assessment processes into existing work good financial control. an ongoing process of agreed of ergonomics, fire protection, practices including planning, Anglican Community Fund (ACF) strategies, checks and controls The financial management of the manual handling assessments and policy development, service to ensure optimal service agency is supported by finance Anglicare WA invests monies with and has loans outstanding with the Anglican Community Fund Perth as at 30 June 2013, staff security. Staff training is development and service delivery. delivery in accordance with our policies and procures that ensure as disclosed in Notes 4 and 10 respectively. provided over the year, examples A Risk Register is used to identify organisational objectives. financial information is complete of training include Accident and monitor strategic risks. The and accurate and will improve Anglican Care Inc Our key quality objectives are to: and Incident Investigation, Board reviews the Strategic agency operations and decision Continually strive to meet Fire Warden training, Manual Risk Management Framework Anglicare WA Inc received a grant of $1,825,000 during the year ended 30 June 2001 from Anglican Care Inc to assist in the • making based on best possible and where possible to exceed Handling and Understanding the annually, with the ongoing review purchase of 23 Adelaide Terrace, East Perth. data. new Work Health and Safety of risks overseen by the Board’s our customer expectations In addition, Anglican Care Inc has agreed to provide a share of rent derived from the former Sambell Centre site in West in compliance with our set Act. Self assessment audits are Audit and Risk Committee. Activities that support the Perth, amounting to $70,000 per annum, for a period of 18 years to assist in the repayment of the loan from the Anglican standards and guidelines; undertaken by service managers integrity of the financial systems Community Fund. • Continuously improve regularly, followed by an annual and financial information include the effectiveness of our review by an OSH representative. regular Board review of financial A condition of the provision of the above funds is that the proceeds on any sale of the property are to revert to Anglican Care quality management system reports and monitoring of cash All staff are empowered to Inc in the event of Anglicare WA Inc ceasing operations. through ongoing monitoring flow positions, Board sign off bring to the attention of their and review; of the annual budget, annual managers any risks they feel may 16. ASSETS PLEDGED AS SECURITY Ensure we meet all independent external audits, • compromise their safety, security regulatory requirements for internal review of monthly All land and buildings are pledged as security for loan facilities provided by Anglican Community Fund Inc. The details of values or other factors. of assets and loans are contained in notes 7 and 10 respectively. our stakeholders; financial statements, internal Support our staff through audits and review by the Audit • Finance Leases are secured by the leased assets as indicated by notes 7 and 10. training and development to and Risk Committee of any maintain and extend their skills. material financial matters. 17. CONTINGENT LIABILITIES As per Note 15, Anglicare WA Inc received a grant of $1,825,000, during the year ended 30 June 2001 from Anglican Care Inc to assist in the purchase of 23 Adelaide Terrace, East Perth. A condition of the provision of the above funds is that the proceeds on any sale of the property are to revert to Anglican Care Inc in the event of Anglicare WA Inc ceasing operations. Our Memberships In the year ended 30 June 2002, Lotterywest (formerly the Lotteries Commission) provided a grant of $863,000 to fit out the premises at 23 Adelaide Terrace, East Perth. The grant was provided under a Deed of Trust entered into with Lotterywest, Anglicare WA is involved in many organisations and peak bodies in the community. We are which entitles Lotterywest to a beneficial interest of 21.275% in the property; this interest can be exercised by Lotterywest committed to building positive outcomes for Western Australians. only if the entity does not comply with its obligations under the Deed. Albany Chamber of Commerce & Children’s Youth & Family Homelessness Australia WA Network of Alcohol and other Provided that the entity complies with all its obligations under the Deed with Lotterywest, the property will vest absolutely in Industry Agencies Association Meetings and Events Australia Drug Agencies the entity on the expiration of the 20 year period commencing 14 August 2001. Anglicare Australia Community Employers WA WA No Interest Loans Network Men’s Advisory Network Association of Family and Community Housing Coalition WA Council of Social Services 18. SUBSEQUENT EVENTS National Association of Charitable Conciliation Courts of WA Recycling Women’s Council for Domestic The Board is not aware of any events after the balance sheet date that require disclosure in this financial report. Australian Children’s Contact Families Australia Violence National Disability Services Services Association Family Inclusion Network Youth Affairs Council of WA 19. ADDITIONAL INFORMATION National Youth Coalition for Australian Institute of Australia Housing Youth Legal Service Anglicare WA Inc is an incorporated association operating in Western Australia. Management Family Relationship Services Secretariat of National Aboriginal Australian Men’s Health Forum Australia Registered Office Principal Place of Business and Islander Child Care Australian Youth Affairs Coalition Financial Counsellors Shelter WA 23 Adelaide Terrace 23 Adelaide Terrace Association of WA Chamber of Commerce and Training Accreditation Council East Perth WA 6004 East Perth WA 6004 Industry Gnalla Marmun Moort Boodja Tel (08) 9263 2000 Tel (08) 9263 2000 WA Association for Mental Health Child & Family Welfare Men’s Association WA Individualised Services Association of WA Goolarri Media Enterprises 48 49 Our Locations

We offer a range of services to the Western Australian community from locations as far north as Kununurra to as far south as Albany.

Albany Busselton Derby Hilton Kwinana Midland Rockingham St John’s Anglicare Centre St Mary’s Community Care 1-47 Loch Street 40 Collick Street All Saints Anglican Church Midland Lotteries House St Nicholas Church 44 Collie Street Corner Albert and Derby 6728 Hilton 6163 Cnr Bickner Way and 39 Helena Street 14 Council Avenue Albany 6330 Queen Streets Ph: 9191 0100 Ph: 6310 0500 Chrisham Place Midland 6056 Rockingham 6168 Ph: 9845 6666 Busselton 6280 Parmelia 6167 Ph: 9263 2104 Ph: 9592 2699 Ph: 9754 3775 Derby Court House Joondalup Ph: 9419 2065 St John’s Church Loch Street Sanori House Suite 4 Church of the Ascension St Nicholas Community Centre Corner York Street and St Mary’s Community Centre Derby 6728 First Floor Kununurra 17 Spring Park Road 14 Council Avenue Peel Place 119-121 Queen Street Ph: 9191 2274 126 Grand Boulevard 2B Banksia Street Midland 6056 Rockingham 6168 Albany 6332 Busselton 6280 Joondalup 6027 Kununurra 6743 Ph: 9274 1464 Ph: 9528 0702 Ph: 9841 5015 Ph: 9754 1858 Dunsborough Ph: 9301 8555 Ph: 9166 5000 St George’s Church 233 Great Eastern Highway Spearwood Albany Women’s Centre Collie Lot 62, Atlanta Elbow Grace House, First floor Maddington Midland 6056 243 Spearwood Avenue Collie Anglican Church Dunsborough 6281 109 Grand Boulevard Suite 2-3 Maddinton Square Ph: 9374 0542 Spearwood 6163 Baldivis Venn Street Ph: 9412 0671 62 Fifity Road Ph: 9756 8105 (church office) Joondalup 6027 80 Attfield Street Collie 6225 Baldivis 6171 Ph: 9263 2104 Maddington 6106 Mount Lawley Ph: 9734 5244 (church office) Victoria Park Ph: 9523 3400 East Perth Ph: 9459 3504 Interim Foyer Geoffrey Sambell Centre Kalgoorlie Sussex Street Community Collie Community House Legal Centre Balga 23 Adelaide Terrace 333 Hannan Street Mandurah Morley Good Shepherd Centre Corner Lefroy and East Perth 6004 Kalgoorlie 6430 Suite 12, Lotteries house 129 Russell Street 29 Sussex Street 30 Balga Avenue Forrest Streets Ph: 9263 2000 Ph: 9301 8530 7 Anzac Place Morley 6062 East Victoria Park 6101 Balga 6061 Collie 6225 Mandurah 6210 Ph: 9276 5239 Ph: 6253 9500 Ph: 9247 9701 Ph: 9734 6500 Fremantle Karratha Ph: 9581 0583 South Metro Youth Link Pam Buchanan Family Centre Mount Barker Belmont Coodanup 29 Queen Victoria Street 6/51 Gardugarli Drive 1A 11-15 Pinjarra Road 1/59 Lowood Road All Saints Anglican Church Church of the Way Fremantle 6160 Bayton West 6714 Mandurah 6210 Mount Barker 6324 300 Belgravia Street 58 Steerforth Drive Ph: 9325 7033 Ph: 9143 1880 Ph: 9583 1400 Ph: 9851 2611 Cloverdale 6104 Coodanup 6210 Ph: 9277 4338 (church office) Ph: 9581 5544 (church office) 181 High Street Court House 2 Tuart Avenue Narrogin Fremantle 6160 Welcome Road Mandurah 6210 PO Box 397 9/199 Abernethy Road Denmark Ph: 9430 9539 Karratha 6714 Ph: 9581 0581 Narrogin 6312 Belmont 6104 Centre for Sustainable Living Ph: 9183 0511 Ph: 9845 6083 Ph: 9477 5687 South Coast Highway Gosnells Manjimup Denmark 6333 Gosnells Community Katanning Community Centre Port Kennedy Broome Ph: 9851 2611 Lotteries House Central Arcade Corner Mount and Rose Streets Port Kennedy Family 2 Weld Street Suite 9 , First Floor 100 Clive Street Manjimup 6258 Activity Centre Broome 6725 St Leonard’s Anglican Church Corner Dorothy Street and Katanning 6317 Ph: 9777 1945 Clipper Drive Ph: 9193 8100 Corner Srickland and Albany Highway Ph: 9821 5270 or 1800 818 593 Port Kennedy 6172 Mitchell Streets Gosnells 6110 Ph: 9581 0512 Bunbury Denmark 6333 Ph: 9263 2104 Kelmscott Hudson Road Family Centre Ph: 9848 2173 Unit 1/227 Railway Avenue 95 Hudson Road Halls Creek Kelmscott 6111 Bunbury 6230 PO Box 227 Ph: 9497 4416 Ph: 9792 1970 Halls Creek 6770 Ph: 9166 5060

50 51 Our Services

Anglicare WA works together with people, families and their communities to enhance their abilities to Housing support workers drug and Kutjunka Youth Social and Communities for Children Plus cope with the challenges of life and relationships. alcohol Emotional Wellbeing A range of community programs Assistance with finding and Provides counselling, psychosocial for local Midland families. Delivered Our ultimate aim is that the people we walk alongside can thrive. Emergency Relief maintaining accommodation for and emotional wellbeing of young by the Swan Alliance, which is Provides food, vouchers and clients with drug and alcohol people. a partnership between Mission assistance to those in need by addictions. Australia, Anglicare WA and Ngala. Children’s Domestic Violence Fostering Futures Reclaiming our Lives Parish and community partners. Street Connect Counselling Out-of-home care for children A group program that supports Kalgoorlie Accommodation Support Street-based outreach and Community Development Provides individual and group between 10-18. women who have been or are Financial Counselling Service intensive support to homeless and Building capacity within the Balga treatment programs for children currently in an abusive relationship. Financial assessment to individuals Advocating and assisting with ‘at risk’ young people 12-18 years community through linking current Albany Women’s Centre aged 4 -16 years who have been Kimberley Sexual Assault/Sexual and families throughout Western transitional accommodation for in the Perth inner city area. services, facilitating the delivery Safe accommodation and outreach exposed to family violence. Abuse Counselling Relationship Counselling Australia with financial support clients to enable victims of crime of community groups at the Good support to women escaping from Provides assistance for victims Counselling for individuals, couples and help in addressing financial and or domestic violence to maintain YES! Housing Shepherd Centre and exploring family and domestic violence. Child Sexual Abuse Therapy of sexual assault and abuse in the and families on a range of issues associated problems. Also provides successful Department of Housing Provides homeless young people opportunities for community led Services West and East Kimberley. Available across the life span. Includes community education on financial tenancies. with support and advocacy to projects. ARBOR Counselling, support and groups for to children and young people with face-to-face counselling and phone literacy. transition to longer term housing Provides volunteer peer support, children who have been sexually parental, guardian or Department counselling Private Tenancy Support stability. Mowanjum Community Project home visits, counselling, support abused. for Child Protection and Family Home Energy Saver Scheme Assistance to tenants in private The Mowanjum Project works groups and referrals for those Support permission. Specialised Family Violence Support A program that gives people rentals that are struggling to Young Parents collaboratively with the Mowanjum bereaved by suicide. Also provides Domestic Violence Advocacy Support, counselling and group skills to reduce their energy maintain their private rentals. Support to ‘at risk’ young parents Council and other key stakeholders community education and support Support Service Marooloo Child Sexual Response work for female victims and consumption and save money on Private Tenancy Support is also to assist them to improve social to establish a reference group regarding suicide bereavement Advocacy and support services to Service children of family domestic their energy bills. known as the Homelessness and community connectedness, of community members to help victims of domestic violence. Community focused healing service violence. Support Service, Anglicare and improved parenting practices. coordinate service delivery into Bridges that combines cultural and non- Making Ends Meet Stabilising Homes, in Fremantle as the community. It also seeks to Support services to people with Domestic Violence Outreach Indigenous ways of working to StandBy Suicide Response Service Support and financial assistance to Fremantle Anglicare Supporting Y-shac: Youth Supported Housing enhance community engagement a disability, to help them achieve Helps women and their families address the effects of child sexual Suicide bereavement response working families who are in private Tenancies and in Rockingham as and Crisis Accommodation and safety. their personal goals, aspirations affected by domestic violence abuse. service which provides support rental and experiencing significant Supported Tenancies Anglicare Emergency, crisis and medium and potential. An individually remain safe at home. and information to individuals, housing stress. Rockingham. term independent (transitional) focused program that is tailored Menstime families and communities affected housing for young people 15-20 to suit the person’s interests, skills Family and Domestic Violence Counselling, support, conflict by suicide. Op Shops Public Tenancy Support (crisis accommodation) and 15-25 and abilities. Support Workers act Counselling resolution and groups for men and Retail outlets for recycled quality Working alongside Department of (transitional accommodation). as mentors and role models, and Counselling and support for victims their families. Suicide Prevention Albany clothes and household goods. Housing clients at risk of eviction or Accredited Training assist in linking our clients into the of domestic violence. Community Action Plan losing their public housing, to develop Nationally recognised training that local community. Mums and Dads Forever This plan was developed as part Saverplus a plan to maintain their tenancy. can lead to qualifications. Family and Domestic Violence Group and counselling program of the WA Government’s suicide Financial literacy and matched Case Management and Coordinated Response for separated parents to assist prevention strategy. The aim is savings program that assists Employee Assistance Program Coordination Aims to improve the safety of them to develop a co-operative to build individual wellbeing and people to build savings for their Aboriginal Early Years - Little A counselling service made available Supports inter agency case child and adult victims of family post-separation co-parenting resilience, and to strengthen own or their children’s education People’s Meeting Place by employers to employees and management for individuals and and domestic violence through relationship. community capacity. and in doing so strengthen their Enhancing parenting skills and their immediate family members. families affected by domestic a collaborative approach that capacity to save. ANZ Bank will Changemakers WA facilitates linkages with supports in violence. focuses on times and early One Life Suicide Prevention Project Supporting Children After match participant savings up to Facilitation of a ‘youth led’ model the Indigenous community. Professional Development intervention following a police call Seeks to reduce the suicide Separation $500. of community based engagement Professional development training Changing Tracks out to an incident. rate through early intervention, Group work and individual through projects and personal Child Parent Centre Dudley Park programs that enhance the skills A group program for men designed prevention, and building community counselling program for children of development for teachers and Enabling families with young of employees in a wide range of to address family and domestic Family Dispute Resolution capacity. separated parents and in-schools youth workers. children to access a range of high industries. As well as standardised violence and to ensure safety for Assists separated parents to education program. quality early learning, parenting, programs, Anglicare Training their families. It invites men to develop parenting arrangements Parent and Adolescent Counselling Foyer health and wellbeing programs and Services can design programs to fit ‘Change Tracks’ from anger and that are in the best interests of Counselling for adolescents and Victim Support Services and Child Family Housing Provides young people with fully services. the capabilities and requirements abuse to safe, healthy, effective the children. their families in conflict. Witness Services Assists families who are having self-contained transitional housing of individual organisations. communication and behaviour Support to those who have problems maintaining their tenancy for up to two years, combined Community Parks Program in their relationships. Changing Family Relationship Centres Post Separation Co-operative suffered harm from crime. or a stable family household. with personalised social supports Community activities for children Relationship Education Tracks motivates change in men’s Referrals and support for Parenting and opportunities to access and families in parks and a Group education programs for lives by making choices towards separated parents and delivering Psycho-educational group work Young Hearts Homelessness Support Service employment, education and playgroup at Balga and Altone. members of the community on a compassionate relationships free Family Dispute Resolution. and counselling for separated Counselling support and groups Assistance and advocacy with training. diverse range of relationship topics of abuse. parents. for children who have experienced transitional accommodation including couples, parenting, self- Family Relationship Service for family violence. for homeless clients to enable esteem and anger. Children’s Contact Service Carers them to have stability in living Supervised visitation and Counselling and support for carers accommodation. changeover for separated families. of a family member with a disability. 52 53 Special Acknowledgements

Every year thousands of Western Australians support the work of Anglicare WA. Without this generous support, we could MAJOR EVENTS Bronze Sponsors Inspired Futures School Barrington Consulting Group Pty Ltd Frederick Irwin Anglican School not do the work we do. The Peet Op Shop Ball for Apache Energy Christ Church Grammar School Georgiana Molloy Anglican School Anglicare WA 2013 Austal Ships We wish to acknowledge the following sponsors, event partners, community groups, trust and foundations for their support BGC Residential Guildford Grammar School Channel Seven Telethon Trust Platinum Sponsor Cossill and Webley Hale School over the past year. They represent just a small portion of the wonderful donors who make a difference every day. Josh Pitt Peet Limited Cappuccino Xpress John Septimus Roe Anglican Packer & Co Investigator Trust Programmed Group Community School Major Sponsors Jack Family Trust Board Sub Committees Ian Carter AM Networking Committee Geoff Potter John Wollaston Anglican Community Crown Perth Wind Over Water Foundation Josey Hansen Chanelle Calvert Rob Selid A Very Bright Night School Audit and Risk Committee Worldwide Online Printing East Perth Darryl Kickett Vince Carcione David Alder Perth College Rare Creative Platinum Sponsor Bequests John O’Connor, Chair John Cochrane Peter Carnley Anglican Community Fundraising Committees Michael Forzatti Government Sponsors Mills Wilson Communication NAB Erica Haddon Estate of the late Josephine School Peter Harley Peter Gibbs Consultants Bright Lives Department of Families, Housing, Patrons McLarty Peter Moyes Anglican Community Brendan Gore Network Ten Perth Community Services and Indigenous His Excellency Mr Malcolm Estate of the late Walter Padbury School Nominations Committee Bright Lives Anglicare WA was Geoff Mitchell-Burden Clue Design Affairs McCusker AC CVO QC, Governor of Estate of the late May-Suzanne Serpentine Jarrahdale Anglican formed in 2008 to raise funds Jan Morskate John Barrington, Chair Department for Child Protection and Beverage Sponsors Western Australia and Shield Grammar School to support vulnerable children Richard Parry Bishop Kay Goldsworthy Family Support Ferngrove Wine Group Mrs Tonya McCusker Estate of the late Victoria Mary St Hilda’s Anglican School for Girls through the services provided by Paul Hockridge Department of the Attorney General Matso’s Broome Brewery Constance Lee St Mark’s Anglican Community Anglicare WA. The Committee’s first Nick Goodridge Gold Sponsors REFERENCE Groups WA Mental Health Commission Angove Family Winemakers Estate of the late Patricia Ann Tothill School project was to establish the Young Michael Craig Satterley Property Group Department of Local Government Estate of the late Mary Kathleen St Mary’s Anglican Girls’ School Clinical Reference Group Hearts children’s domestic violence Malcolm Jones Gold Sponsors Mineral Resources Communities Paterson Swan Valley Anglican Community counselling service in Rockingham. Mary-Jane Jones Gibbscorp Perron Group To provide advice in relation to Department of Housing Estate of the late Grace Jean School Then a second service in Mandurah. Harold Sealy FleetWest Butlers Barristers & Solicitors service quality compliance Disability Services Commission Davenport Emma Mackie Wellard Group Holdings Property Bank Australia Patrons City of Perth Richard Kelaart Perth Diocesan Public School Jennifer Hannan, Chair Mineral Resources New Energy Corporation Pty Ltd His Excellency Mr Malcolm Organising Committee Department of Health & Ageing Trustees John Berger Carcione Group of Companies AHG Moerlina School McCusker AC CVO QC, Governor of Kathy Sharp Department of Health Stanley Mitchell Jude Sorenson AV Partners Bowra & O’Dea Western Australia and Mrs Tonya Anna Presser Department of Employment, Fran Crawford Koro Fine Australian Jewellery BIS Industries Other Supporters McCusker Haley Hibbitt Education & Workplace Relations Foundations Barbara Meddin Anglican Community Fund Elizabeth Watson Department of Regional Silver Sponsors Ants Inya Pants Tim Muirhead Committee Sony Pictures Releasing Bowen Foundation Development Moeschi on Colin Chefs Long Table Lunch Meg Marshall Despene Keightley The Anglican Schools Commission McCusker Charitable Foundation Winter Appeal Committee Silverfern IT Clayton Utz Michael O’Hara Nikki Love Wirtgen Australia Non-government Sponsors Coco’s Clue Design Michele MacKellar The Winter Appeal Committee is Knit-In 2013 Silver Sponsors Get Approved John Summers Denise Satterley Anglicare WA’s most successful, Lotterywest Aboriginal Elders Council Burgess Rawson Christ Church Grammar School Miss Maud’s Mills Wilson Communication Libby Youd longstanding fundraising committee Brotherhood of St Laurence To strengthen leadership and Meyer Shircore & Associates Cox Howlett & Bailey Woodland Perth Audio Visual Consultants with close to $3 million raised to Telethon respond to changes in the Aboriginal DG Global Marketforce Hire Society Rare Creative The Peet Op Shop Ball for date. ANZ community. It is an advisory body Knight Frank Cambridge Street Associates Harvey Fresh Signcode Anglicare WA The Smith Family to the CEO, made up of external Committee One Residential Modern Catering Stephen Nicholls Swan Alliance Event Partners Aboriginal Elders. Over the past seven years, The Peet Warwick Hemsley - Chairman Perna Engineering All the dedicated knitters and Worldwide Online Printing East Perth United Synergies Crush Creative Design Op Shop Ball for Anglicare WA has Ian Carter AM Octani Capital Pty Ltd volunteers Yallingup Roasting Coffee Company Ben Taylor Centrecare Fraser’s Restaurant raised over $1.5 million for Anglicare John Cochrane Meerkats Our Fantastic Donors Vivienne Sahanna Linneys Broome WA. The Op Shop Ball Committees Gordon Davies Trilogy Anglican Schools Jim Morrison Little Creatures work tirelessly throughout the year Gilbert George Danny Ford Orielle All Saints College on securing live auction items, table Bill Hassell AM Kim Collard Wayne Stubbs Flowers Bunbury Cathedral Grammar School sales and event coordination. John Kerr OAM Liz Hayden West Cape Howe Wines Christ Church Grammar School John Kollosche OAM Esperance Anglican Community

Thank You Stephen Nicholls Photographer East Perth This Annual Report was developed with Advertising & Portraiture Mining & Industry significant pro bono support. Housing & Architecture We wish to thank those appearing in the images and case studies Call 0407 420 479 or email design print copy who volunteered their time, as well as Stephen Nicholls for [email protected] l l providing the photography and Worldwide Online Printing at East Perth for supplying the printing of this document. stephennicholls.com Unit 3, 25 Newcastle Street, East Perth 6004 l T (08) 9328 7822 l E [email protected] l W www.worldwide.com.au 54 55 Geoffrey Sambell Centre 23 Adelaide Terrace East Perth WA 6004

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