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News and Updates From Jasper Engines & Transmissions February 2011 In This Issue... JASPER NASCAR Driveline Division

Customer Profile: Ready for 2011 Racing Season Powell’s Service The 2011 racing season is almost here. allows a single external rail to rotate and move Center pg. 2 The NASCAR Driveline Division of Jasper two internal forks to engage the four forward Engines & Transmissions looks to build upon gears. This makes the transmission lighter in Cam Bore Alignment Station Reclaims the success of the 2010 season by building weight and allows for fewer parts outside of Ford Modular transmissions and rear end differentials for the case. “There is less chance of debris get - Heads... pg. 3 some of the top teams in NASCAR. ting caught in external components,” added Racing drivers , DeKemper. “The bottom end of the transmis - Ohio Shop Gets and drove in the sion is the same as in previous years, so we ‘Strive to Thrive’ NASCAR Sprint Cup Series in 2010 with cars know that’s bulletproof.” Makeover pg. 4 equipped with a JASPER 4-Speed Transmission, as did Racing Craig Hessenauer: drivers , Martin Truex, Jr. 2011... Your and . Penske Racing drivers Rainbow of , Brad Kesolowski and Sam Opportunities pg. 5 Hornish, Jr. raced cars equipped with a JASPER Rear End Differential. “We came up just short of winning the 2010 NASCAR Sprint Cup Series Title with Denny Hamlin,” says Terry DeKemper, JASPER NASCAR Driveline Manager. “Denny finished second in NASCAR Sprint Cup Series points, Kyle Busch was eighth.” NASCAR Sprint Cup Series teams using JASPER NASCAR Driveline products accounted for 15 wins in 2010 with nine pole starts, 60 top five and 108 top ten finishes. JASPER could be found in other NASCAR racing disciplines. Brad Kesolowski won the 2010 NASCAR Nationwide Series using a JASPER Differential. won back-to-back NASCAR K & N East Division titles using a JASPER 4-Speed Transmission. “We are leasing more transmissions this Published by: year and have some quotes out to some other Jasper Engines & teams,” says DeKemper. “It looks like our Transmissions division will be as busy, or busier, than last P.O. Box 650 year.” Jasper, IN 47547-0650 In 2010, JASPER incorporated a single- A group of JASPER 4-Speed Transmissions prepare Phone: 1-800-827-7455 rail version of its 4-Speed Race Transmission for shipment from the Jasper Facility. Fax: 1-812-634-1820 into its offerings. This style of gearbox www.jasperengines.com Powell’s Service Center

Our first Customer Profile of 2011 is Powell’s Service Center in La Center, Kentucky. Located at the intersection of Broadway and 2nd Street, Powell’s is a general auto repair facility, including engine and transmission installation, tires and exhaust. The owner, Rex Powell, describes e himself as a hometown man. Rex has long been known for supporting area sports and community events. He’s also known for problem solving on vehicles, whether using the lab scope, scanner or l just plain common sense. Rex started his career in 1982 doing Powell’s Service Center offers a comfortable minor repair work out of his house. He waiting area, with breakfast on Tuesdays. was soon doing repairs for other people other. “Every Tuesday, we cook break - and didn’t have the space to work on fast for anyone who comes,” says Rex. i them. So Rex started his service center “There’s free popcorn and coffee, a in August of that year. slush machine, a fireplace and a big Powell’s Service Center began life as screen TV for customers to enjoy.” a two-bay service center when it opened Currently, there are two technicians in 1982. A 50 by 60 foot, three bay employed at Powell’s Service Center. addition was constructed in 1990 to Both are ASE-Certified. Rex encour - accommodate the growing workload. ages his employees to further their f Today, the shop boasts 2,000 square feet automotive education. His business r of workspace and five service bays. A will pay for the classes if the informa - smaller service bay was later renovated tion is beneficial to their work. e into a customer’s waiting lounge like no Since 1998, Powell’s Service Center has been an installer of JASPER remanufactured engines, transmissions

m and the occasional diesel or differential. “We use JASPER because they have proven themselves to be the best,” says o Rex. “JASPER takes care of warranty t issues and provides good service. We o have become partners.” s The business philosophy is a simple one at Powell’s Service Center: “We fix cars and trucks, while providing peace u of mind to the customer,” says Rex. As for the future, Rex plans to see C Powell’s Service Center continue on r Rex Powell has owned Powell’s Service after his retirement with the same repu - Center in La Center, Kentucky, since 1982. tation that he has started.

2 P Cam Bore Alignment Station Reclaims Ford Modular Heads at Jasper Facility Jasper Engines & Transmissions has implemented an operation to remanu - facture Ford modular cylinder heads with overhead cams. An overhead cam bore alignment station has been put in place in the Gas Engine Division of the Jasper, Indiana, facility. At the heart of this station is a Milltronics 7200 CNC machine that centers the head for proper cam bore alignment. The CNC machine takes less time to do the procedure, with improved accuracy, when compared to a manually-operated drawbar boring setup. Currently, the station’s main focus is the Ford 4.6, 5.4 and 6.8L modular engines with aluminum overhead cam JASPER Associate Dave Loechte prepares a Ford 4.6L modular cylinder head for cam bore cylinder heads. The station gives alignment on the Milltronics 7200 CNC machine. JASPER the ability to remanufacture these heads that in the past would not be salvageable. We are always keeping our eyes open for could be implemented in other JASPER “The camshaft journals ride in the ways to reclaim components, maintain - facilities where overhead cam engines aluminum bore of the head, and not on ing the highest quality standards and are remanufactured. an actual bearing,” says Lukas producing the greatest value for our For more information on the reman - Hetterscheidt, JASPER Gas Engine customer.” ufactured gas engines of Jasper Engines Quality Control Captain. “Any dirt or In the future, JASPER plans to utilize & Transmissions, please call 800-827- debris that gets in between the cam and the cam bore alignment station on 3.7 7455, or log onto the head tends to tear up the cam bores and 4.7L Chrysler cylinder heads. www.jasperengines.com. and the camshaft itself.” Hetterscheidt added that similar stations JASPER’s Indiana Tool & Die Division has the capability to weld up the steel of the camshaft journals to .030 oversize. Meanwhile, heads are taken to the cam bore alignment station where they are align bored to accept the remanufactured camshaft. “It doesn’t have to be the same cam that originally came with the head, but the bore and the journals have to match in size,” says Hetterscheidt. “So if you have a .030 cam, the head must be align bored .030. In some instances, the head is align bored .080 over, and a bearing is insert - ed so a stock camshaft can be used.” “Anything that was in poor condition would, in the past, be discarded, and we would run out of core heads or core The cutting head on the Milltronics 7200 CNC machine is in the middle of align cams,” added Hetterscheidt. “Now we boring a Ford 4.6L modular cylinder head. can save both the cam and the heads.

3 Ohio Shop Gets ‘Strive to Thrive’ Makeover

Jeremiah Friesner Automotive Services in Heath, Ohio, In the weeks following the makeover, Jeremiah took to received a ‘Strive to Thrive’ makeover in September 2010 heart all his potential ideas he had for improvement. He has from JASPER Associates of the Columbus Branch. Jay since installed floor tile. Each service bay has its own air Myser (branch operations), Patrick Smith (truck driver), hose reel and retractable hanging trouble light. A cleaning Chuck Ratliff (truck driver), Atticus Myser (outside sales - company has taken over providing bathroom towels. man) and Dane Patterson (sales manager) were there to give Jeremiah also started using a price matrix on his parts mark- Jeremiah, and two of his employees, a helping hand. up and went to a purchase order system when obtaining parts. Jeremiah and Dane started work the night before going He has been able to keep track of returns with more efficien - over the areas of the shop that would benefit the most. A list cy, and parts are not waiting as long on the shelf for installa - was compiled of the areas that needed the most TLC. tion. Other plans are to improve the customer waiting area complete with a ceiling fan and heat, and a TV enclosure. Outside: Congratulations to Jeremiah and the Associates of the A wrecker was brought in to remove dead cars from the Columbus Branch for their efforts in making Jeremiah pavement. Trash was picked up. Weeds were cut down and Friesner Automotive Services a premier repair facility in their branches picked up around the property. The paved parking area. area was cleaned and four spaces were reserved for customer parking. Employees were required to park in a gravel park - ing area. Wrecker drivers could no longer drop cars on the pavement. Finished cars had to be backed into a parking space. A goal was set that once a week the parking lot would be cleaned and trash picked up.

Shop: In the shop area, parts shelves were organized. A part that was missing for almost a week was found during reorganiza - tion. Old parts and boxes that were of no use to anyone were thrown away. In the process of cleaning, we found nearly $2,500 in cores that needed to be returned for credit. Two water faucets were installed for easier access to water in the shop. Ideas to get air hoses & electrical lines off the floor were implemented. Work benches were organized. The shop floor was swept and mopped. The floor drains were opened Above: The shop floor of Jeremiah Friesner Auto Service was in to allow more water to quickly leave the floor. A broom and this condition before the Strive to Thrive makeover. Below: The completed makeover. shovel rack was installed for quick and easy access to these items.

Customer Waiting Area: The customer waiting area was cleaned out with the floor swept and mopped. The walls were washed of dirty hand prints and pictures were hung in a different pattern. Clutter was removed from around the walls. Repairs were made to a literature rack. Sales literature and promotional items that were either outdated or worn were discarded. Glass that sep - arated the office from the customer was taken down. Windows were cleaned. Service people made a commitment to clean the area once a week and to make sure to clean off all visible hand prints.

Office: The office was the final area in the Jeremiah Friesner Auto Service makeover. Unwanted clutter was removed from the counters. An organizer was set up for daily paper - work and another organizer was set up for bills. The office was completely dusted, its floors swept and mopped.

4 2011... Your Rainbow of Opportunities by Craig Hessenauer, JASPER Regional Vice-President

Craig Hessenauer has been a Jasper Engines & Transmis- sions Associate for 21 years, working primari - ly in the Mid- Atlantic region. Craig began his automotive career 29 years ago after attending Salisbury State University in Maryland in pur - suit of a Bachelor’s Degree in Will your 2011 goals lead you to increased business at the end of the rainbow? Business Administration.

the new opportunities. But now that you taking place in your business communi - What do you find at the end of a are re-acquainted with your childlike ty. For example: People are keeping rainbow? Did you say "a pot of gold" imagination, what rainbow of opportuni - their cars longer. What commercial without hesitation? That was because ties do you see in 2011? During a series accounts have moved into your area? this happy thought was implanted in our of round table discussions, I listened to What municipal fleets are experiencing long-term memory at an early age. I shop owners discuss so many fresh ideas budget cuts and may need to sublet imagine you too hoped that one day you for improving business that it would be work? Next, extend additional lines out would come upon the end of a rainbow impossible to incorporate all of them in a to identify how you and your cowork - and see the wonderful shining pot of single year. Yes, there is truly a rainbow ers can benefit from those changes. gold promised to you in childhood of opportunity awaiting you and your co- Finally, list the process changes you fables. Imagine that...a shining pot of workers in 2011. Hopefully you are will need to make in order to gain addi - gold at the end of a beautiful rainbow. already working toward that pot of gold. tional revenue from some of those Does sound nice doesn't it? Now try If you haven't yet, don't worry, all is not changes in your business community. imagining this, you can create a beauti - lost. A great friend of mine reminds me For example: Now that people are ful rainbow that, of course, at the end, regularly that it is never too late to keeping their cars longer, you should be yields you a shining pot of gold. This is change. able to schedule additional work by a very real possibility IF you will muster If you already have a list of goals for improving your process for educating up some childlike imagination in 2011. 2011, then consider this a reminder to your customers or by tailoring your A shining pot of gold earned by you at review them regularly and to take action marketing to the longer vehicle life the end of the 2011 rainbow. Well on them daily. 'For a goal that is written expectation. maybe not gold... but how about a bank but then put away will likely result in By the way, Jasper Engines and account number large enough to make diminishing pay'. For those of you who Transmissions sales are up dramatically you feel all warm and fuzzy inside? Of have yet to put a game plan together, now that people are keeping their vehi - course you could buy some gold with it there is no time like the present. But in cles longer. Large ticket jobs, such as if it would make you feel even better. order to act, you must have something to the installation of engines and transmis - For those who use their imagination, act on, right? I suggest you begin with a sions, are a great way to swell your pot there is a rainbow of opportunity in blank sheet of paper. In the center of the of gold. We look forward to helping every year and not just in 2011. Yes, paper write the year 2011 and a gross you grow your pot of gold in 2011. every year also presents new challenges. sales dollar figure that you would like to Create your 2011 rainbow and make it Unfortunately we sometimes can get too achieve this year. Circle it and draw lines a great year for you and your cowork - caught up in those challenges to look for from there to identify all of the changes er’s families.

5 Prst. Std. U.S. Postage Paid Jasper, IN 47546 Permit 249

JASPER ENGINE AND TRANSMISSION EXCHANGE 815 Wernsing Road · P.O. Box 650 · Jasper, IN 47547-0650 e-mail: [email protected]

www.jasperengines.com

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