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System i and System p Service provider information Service functions System i and System p Service provider information Service functions Note Before using this information and the product it supports, read the information in “Notices,” on page 247 and the manual IBM Systems Safety Information, G229-9054. Thirteenth Edition (September 2007) © Copyright International Business Machines Corporation 2004, 2007. US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp. Contents Safety notices ...........vii Work with communications trace ....33 Laser safety information ..........vii Perform automatic installation of the Laser compliance ...........vii operating system ..........40 Save Licensed Internal Code.......40 Service functions...........1 Work with save storage and restore storage. 40 Work with remote service support .....41 Dedicated Service Tools (DST) ........1 Allowing access for remote service support 41 System paging environments ........1 Activating remote service support ....42 Stand-alone paging (non-paging) .....2 Work with system partitions.......42 Limited paging ...........2 Work with system capacity .......42 Full paging .............3 Work with system security .......43 Accessing Dedicated Service Tools ......3 End batch restricted state ........43 Performing an IPL to DST ........3 Hardware Service Manager .........43 Changing a service tools user ID......4 Hardware Service Manager options .....44 Resetting QSECOFR service tools user ID. 4 Packaging hardware resources ......45 Performing an IPL to DST for logical partitions 5 Logical hardware resources .......47 Using the System Request Key ......5 Locate resource by name ........48 Selecting Function 21 while the system is Failed and non-reporting resources ....50 operational .............5 System Power Control Network (SPCN) . 52 Performing an alternate IPL to DST (type D Work with service action log ......52 IPL) ...............6 Display label location work sheet .....54 Using function keys in Dedicated Service Tools . 8 Device concurrent maintenance ......54 Exiting Dedicated Service Tools .......8 Work with resources containing cache battery DST options .............8 packs ..............56 Installing Licensed Internal Code .....9 Collecting information and performing functions Installing the operating system ......9 from the Hardware Service Manager displays . 58 Perform an IPL ...........9 Change resource details ........59 Work with Licensed Internal Code .....9 Concurrent maintenance ........60 Work with disk units .........11 Create frame information ........61 Work with disk configuration .....14 Debug the resource ..........62 Display disk configuration ......15 Display address information.......64 Work with ASP threshold.......15 Display associated resources.......64 Work with ASP configuration .....15 Display card gap information ......66 Work with mirrored protection .....16 Display failed resources ........67 Work with device parity protection . 17 Display hardware contained within package 67 Work with disk compression......18 Display location information.......68 Work with disk unit recovery .....19 Display non-reporting resources .....68 Disk unit problem recovery procedures . 21 Display resources associated with IOP . 69 Using hot spare device parity protection. 21 Display resource details ........69 Work with Dedicated Service Tools Display resources requiring attention ....73 environment ............24 Display resource status ........74 Work with active service tools .....26 Display serial/part numbers, logical address, Work with system devices ......26 and status/resource name information . 75 Work with service tools user IDs ....27 Display system bus resources ......75 Work with system values .......28 Display system information .......77 Work with alternate installation device . 28 Display unresolved locations ......77 Select DST console mode ........28 Print...............78 Start a service tool ..........29 Refresh the display ..........78 Display/Alter/Dump ........29 Remove non-reporting resource information 78 Licensed Internal Code (LIC) log ....30 Reserve frame space .........79 Licensed Internal Code (LIC) trace....31 Using High-Speed Link (HSL) specific options 79 Hardware service manager ......31 Display detail ..........80 Main storage dump manager .....31 Display system information ......84 Product activity log.........32 Display port information .......85 Operator panel functions .......32 Resources associated with loop .....86 Performance data collector ......33 Verify resources ...........88 © Copyright IBM Corp. 2004, 2007 iii Symbols on the Hardware Service Manager Determining the release level of a logical displays ..............88 partition .............130 Printing the System Configuration List ....89 Locating a partition’s console and load Print the system configuration list .....90 source ..............130 Details on the system bus, main storage, or Querying logical partition time and date . 130 processor .............90 Finding the SRC history list for a logical Verification procedures .........91 partition .............130 Hardware Service Manager — Verify ....91 Accessing the control panel functions of a Verify optical storage unit .......91 logical partition ..........131 Verify tape.............92 Determining which logical partition owns a Verify communications ........92 FRU or a system I/O resource......131 Product Activity Log ...........92 Selecting IPL source and mode for a logical Service Action Log (SAL) .........94 partition .............131 Product Activity Log location .......94 Independent Auxiliary Storage Pool (IASP) and Recovering from Product Activity Log errors clustering..............132 while in DST .............94 Determining if a tower is configured as Paging environment ..........95 switchable under iSeries OptiConnect . 132 Options and function keys ........95 Determining the power controlling and Analyze log ............95 current logical system ownership of a tower . 133 Display or print by log ID .......97 Determining the resource name and HSL Change Product Activity Log sizes ....97 loop number of an HSL I/O bridge ....133 Work with removable media lifetime statistics 97 Switching ownership of a tower’s switchable Display or print removable media session resources .............134 statistics .............98 Switching the mode of a tower’s switchable Reference code description .......98 resources .............137 Sort by ... function ..........99 Adding expansion units to a large configuration Address information function ......99 with SPCN firmware update control.....138 View description function .......100 Control panel functions ..........142 Hexadecimal Product Activity Log data . 100 Values for IPL types, system operating modes, Interpreting Product Activity Log reports . 103 and speeds .............142 Considerations when interpreting Product Accessing the control panel functions ....143 Activity Log reports .........104 Control panel function descriptions .....145 Resource name ...........105 Extended control panel functions .....145 Resource type, model, and location ....106 Service extended control panel functions 146 Class ..............106 System Reference Code (SRC) Information....149 System reference code ........107 SRC formats.............149 Multiple SRC entries .........107 Word 1 - SRC general information ....150 Logical address format ........108 Word 2 - System status information ....152 Sequence number ..........108 Main Storage Dump Indicator (M) . 152 Secondary code...........109 IPL State Indicator (I)........153 Table ID .............109 IPL Type Last Initiated Indicator (G). 154 IPL source/state ..........109 System Reference Codes (SRCs) ......154 Hexadecimal report .........109 System Reference Codes (SRCs) .....154 More information from hexadecimal The System Reference Code (SRC) Format reports.............111 Description ...........154 Service reference procedures ........122 Hardware SRC formats .......155 Setting the system date and time ......122 Logical Partition - Work with Partition Determining the dominant operating system 123 Status System Reference Code System password ...........124 Descriptions and Actions ......156 System unique identifier.........124 LIC-Detected Problem Reference Code Determining a primary or alternative console 125 Formats ............156 Locating the system’s load source from the LIC Unit Reference Code Groups .....157 system console ............126 IPL status SRCs ..........159 History file .............127 General status SRCs .........159 Low-level debug and data collecting procedures 127 Initial program load (IPL) information .....159 Getting started ...........128 IPL type, mode, and speed options .....159 Displaying data for functions 63 and 64 . 128 Methods to perform IPL.........160 Record the data .........128 Alternate installation IPL ........160 Logical partitions ...........129 Platform IPL sequence .........161 Examples: Missing or non-reporting system Service processor initialization......161 bus resources ...........129 Licensed Internal Code (LIC) initialization 162 iv System i and System p: Service provider information Service functions Log entries ...........163 SST options ............212 Status SRCs .............163 Start a service tool.........212 Licensed Internal Code ..........164 Work with active service tools .....212 Fixes and cumulative PTF packages .....164 Work with disk units ........213 Displaying Licensed Internal
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