TCT Copyright Policy Custom Calling Features Copyright and trademark infringement is the downloading, MONTHLY CHARGE or hosting of any files that contain software, video, music or any other protected by intellectual property laws, rights of privacy or publicity, Anonymous Call Rejection ...... 26 ...... 2.50 patent, trade secret or any other applicable law unless you own or contr Automatic Callback...... 27 ...... 2.50 rights thereto or have received the proper consent. It is our duty as an Inter Automatic Recall ...... 28 ...... 2.50 Service Provider (ISP) to comply with the Digital Millennium Copyright Act a law enacted by Congress in 1998 to help liimit and pr Busy Call Forwarding...... 29 ...... 2.50 of copyrighted material. Call Hold...... 30 ...... 2.00 Call Transfer...... 30 ...... 2.00 At any time, the copyright holder or owner of the material may pursue legal TCT will perform a best effort attempt to identify the location responsible for Call Waiting...... 31 ...... 2.00 online activity. Any violation of these terms may r Call Waiting with Caller ID...... 32 ...... 2.50 termination of the user's service, legal action and fines. A reconnection apply to restore service. Calling Name/Calling Number Delivery...... 33 ...... 5.00 Calling Number Delivery Blocking...... 34 ...... 0.00 Cancel Call Waiting...... 34 ...... 0.00 Conferencing Service...... 35 ...... SEE CHART Protect Your Wireless Delayed Call Forwarding...... 36 ...... 2.50 Do Not Disturb...... 37 ...... 2.00 Find Me Follow Me ...... 38 ...... 2.00 Mandatory Account Codes ...... 39 ...... 5.00 You could be vulnerable to theft or legal action if you don't. Pin Change...... 40 ...... 0.00 TCT will gladly help you secure your Internet connection and protect Priority Call...... 41 ...... 2.50 business. If you use a wireless router and don't secure it with a passwor Reminder Call/Regular Reminder Call...... 42 ...... 2.00 walking or driving by your home is able to access, or HACK into your wir Remote Access to Call Forwarding ...... 43 ...... 2.00 network. If this happens that person can find your personal information or per download illegal or copyrighted internet content. Selective Call Acceptance...... 44 ...... 2.50 Selective Call Forwarding ...... 45 ...... 2.50 If illegal or copyrighted materials are downloaded using your IP address, a r on your IP address will be sent out to local and federal authorities warning Selective Call Rejection...... 46 ...... 2.50 to monitor the IP address for copyright infringement. Your IP addr Speed Calling...... 47 ...... 2.00 identification method for devices such as routers and computers. Teen Service...... 48 ...... 4.00

Leaving your wireless signal unsecured is much like leaving your front door Telemarketer Call Screening...... 49 ...... 3.00 when you leave home. You might return to find that you have been r 3-Way Calling ...... 50 ...... 2.00 the thief has left a mess for you to clean up. Unconditional Call Forwarding...... 51 ...... 2.00 If you need assistance in securing your wireless connection, please call one of Voicemail...... 52-56...... SEE CHART Customer Service Technicians at 620-767-5153 or 800-362-2576 from 8 am to Warm Line ...... 56 ...... 2.50 Monday thru Friday and they will help you secure your Internet connection. A one time charge of $10.00 will be billed to install or change any of these features.

Information 25 Custom Calling Features ustom Calling Features anonymous call rejection automatic callback Monthly Rate Monthly Rate $2.50 $2.50 Refuse calls from those who have blocked their numbers Get through to busy numbers as soon as they're free.

HOW IT WORKS: ISDN subscribers. When you've turned this service "on" any callers who have blocked their number from your caller ID display will hear an announcement that you do not accept IT WORKS: anonymous calls - and they should remove blocking and call back. All other calls . Your phone rings as soon as will ring through as usual. ee and automatically connects you.

To "turn on" the service: • Lift the receiver and listen for the dial tone. When you hear a busy signal, press and release the "switchhook." Listen for a normal dial tone. • Press *77 and listen for a confirmation tone or announcement. If you've already hung up, lift the receiver and listen for a normal dial tone. To "turn off" the service: • Lift the receiver and listen for the dial tone. Press *66.

• Press *87 and listen for a confirmation tone or announcement. If the line is still busy, hang up. Your phone will check the number for up to 30 minutes. Note: A special call back ring alerts you if the line becomes free (some phones ring • An incoming call that is rejected by Anonymous Call Rejection does not appear normally). in any of the called subscriber's call lists. Lift the receiver to automatically place the call. • "Private" unpublished numbers will not be stopped.

Depress the "switchhook" and release. Listen for a normal dial tone.

If you've already hung up, lift the receiver and listen for a normal dial tone.

Press *86 and listen for the confirmation tone or announcement.

To start the 30-minute clock repeat steps "How to use".

Automatic Callback can check multiple lines at once for you. To know which call is being completed, you must subscribe to the Calling Name/Calling Number service.

This feature does not work on 800 numbers, 900 numbers, numbers outside the specified service area, or lines where Call Forward and some other call services have been activated.

The "switchhook" is the button the handset pushes down when you hang up the phone. Some telephones have a Link or Flash key you can press instead.

26 Information Custom Calling F Custom Calling Features anonymous call rejection automatic callback Monthly Rate Monthly Rate $2.50 $2.50 Refuse calls from those who have blocked their numbers Get through to busy numbers as soon as they're free.

HOW IT WORKS: This service is not available for PBXs or ISDN subscribers. When you've turned this service "on" any callers who have blocked their number from your caller ID display will hear an announcement that you do not accept HOW IT WORKS: anonymous calls - and they should r You can save time dialing busy numbers over and over. Your phone rings as soon as will ring through as usual. the line is free and automatically connects you.

To "turn on" the service: How to use: • Lift the receiver and listen for the dial tone. • When you hear a busy signal, press and release the "switchhook." Listen for a normal dial tone. • Press *77 and listen for a confirmation tone or announcement. • If you've already hung up, lift the receiver and listen for a normal dial tone. To "turn off" the service: • Lift the receiver and listen for the dial tone. • Press *66.

• Press *87 and listen for a confirmation tone or announcement. • If the line is still busy, hang up. Your phone will check the number for up to 30 minutes. Note: • A special call back ring alerts you if the line becomes free (some phones ring • An incoming call that is rejected by Anonymous Call Rejection does not normally). in any of the called subscriber's call lists. • Lift the receiver to automatically place the call. • "Private" unpublished numbers will not be stopped. To cancel your Call back request: • Depress the "switchhook" and release. Listen for a normal dial tone.

• If you've already hung up, lift the receiver and listen for a normal dial tone.

• Press *86 and listen for the confirmation tone or announcement.

Notes: • To start the 30-minute clock repeat steps "How to use".

• Automatic Callback can check multiple lines at once for you. To know which call is being completed, you must subscribe to the Calling Name/Calling Number service.

• This feature does not work on 800 numbers, 900 numbers, numbers outside the specified service area, or lines where Call Forward and some other call services have been activated.

• The "switchhook" is the button the handset pushes down when you hang up the phone. Some telephones have a Link or Flash key you can press instead.

Information 27 Custom Calling Features ustom Calling Features automatic recall BUSY CALL FORWARDing Monthly Rate Monthly Rate $2.50 $2.50 Easily dial your last caller-even if you didn't answer. Forwards incoming calls when line is busy.

This service is not available for PBXs or ISDN subscriber lines. IT WORKS: ogrammable Busy Call Forward allows the customer to activate Call HOW IT WORKS: ding to forward only when the access line is in a busy condition. If the line If you couldn't get to the phone in time, you can still find out who called. Return ded. the call by dialing a simple code.

How to use: Lift the receiver and listen for the dial tone. • Lift the handset and listen for a normal dial tone. Press *90 and listen for dial tone. • If you were already on the phone and ignored a call waiting tone, press and Dial the number where you wish your calls forwarded and wait for the courtesy quickly release the "switchhook." call to be answered.

• Press *69. Your call will go through like a normal call. Lift the receiver and listen for the dial tone. If the line is busy: • Hang up. Your phone will keep trying the line for up to 30 minutes. Press *91 and listen for confirmation tone.

• A special callback ring alerts you if the line becomes free (some phones ring This feature does not work with Call Waiting as well as causing interference normally). for customers that have the Line Hunting feature.

• Lift the handset to automatically place the call.

To cancel your Automatic Recall request: • Press *89 and listen for the confirmation tone or announcement. Hang up.

Notes: • The "switchhook" is the button the handset pushes down when you hang up the phone. Some telephones have a Link or Flash key you can press instead.

• In some areas, after you dial *69, a recorded voice will give you the phone number of the call you missed and ask you if you want to use the Automatic Recall feature. Just follow the voice instructions.

• This feature does not work on 800 numbers, 900 numbers, numbers outside the specified service area, or lines on calls which caller ID displays "PRIVATE" or "UNAVAILABLE" where Call Forward and some other call services have been activated.

28 Information Custom Calling F Custom Calling Features automatic recall BUSY CALL FORWARDing Monthly Rate Monthly Rate $2.50 $2.50 Easily dial your last caller-even if you didn't answer. Forwards incoming calls when line is busy.

This service is not available for PBXs or ISDN subscriber lines. HOW IT WORKS: User programmable Busy Call Forward allows the customer to activate Call HOW IT WORKS: Forwarding to forward only when the access line is in a busy condition. If the line If you couldn't get to the phone in time, you can still find out who called. Return is not in use, the call will not be forwarded. the call by dialing a simple code. To activate this feature: How to use: • Lift the receiver and listen for the dial tone. • Lift the handset and listen for a normal dial tone. • Press *90 and listen for dial tone. • If you were already on the phone and ignored a call waiting tone, press and • Dial the number where you wish your calls forwarded and wait for the courtesy quickly release the "switchhook." call to be answered.

• Press *69. Your call will go through like a normal call. To deactivate this feature: • Lift the receiver and listen for the dial tone. If the line is busy: • Hang up. Your phone will keep trying the line for up to 30 minutes. • Press *91 and listen for confirmation tone.

• A special callback ring alerts you if the line becomes free (some phones ring Note: This feature does not work with Call Waiting as well as causing interference normally). for customers that have the Line Hunting feature.

• Lift the handset to automatically place the call.

To cancel your Automatic Recall request: • Press *89 and listen for the confirmation tone or announcement. Hang up.

Notes: • The "switchhook" is the button the handset pushes down when you hang up the phone. Some telephones have a Link or Flash key you can press instead.

• In some areas, after you dial *69, a recorded voice will give you the phone number of the call you missed and ask you if you want to use the Automatic Recall feature. Just follow the voice instructions.

• This featur specified service area, or lines on calls which caller ID displays "PRIVATE" or "UNAVAILABLE" where Call Forward and some other call services have been activated.

Information 29 Custom Calling Features Features call HOLD call waiting Monthly Rate Monthly Rate $2.00 $2.00 Allows subscriber to put call on hold. Alerts you of incoming calls while you are talking. This service is not available for PBXs, or for ISDN subscribers. ISDN subscribers. HOW IT WORKS: IT WORKS: This service allows a subscriber to put any call in progress on hold in order to initiate you have an incoming call while you're already on the line, the Call Waiting a second call. The subscriber can then switch back to the first call (putting the new e will alert you. You may then put the first party on hold while you catch your call on hold), and subsequently switch between the two callers. The two calls may greatly reduce missed calls due to a busy phone. The service is not be conferenced, and only one call may be held at a time. enabled by default, and can only be disabled on a per-call basis using the To activate: aiting service. • Depress Switchhook/plunger. How Your Call Waiting Feature Alerts You: • Dial *52, and dial the second number. You can then hit flash-hook again to beep tone tells you another call is waiting. Only you hear this tone. Another switch back to the first call (putting the second call on hold), and again to will be heard 10 seconds later if the waiting call remains unanswered. switch between two numbers. mal ringing tone only. Note: • If you attempt to dial a second number but the number you dial is not valid, you hear an error announcement, and you are then connected back to the you hear a Call Waiting tone during a call, hit flash-hook to swap between original call. callers (some phones have flash or call waiting buttons). If you hang up while a on hold, you will receive a ringback reminding you to reconnect the call. • If the caller you are talking to goes on hook and you have another caller on . hold, there is a period of silence (for disconnect timing) and you are then connected back to the on-hold call. You can hit flash-hook during the silence to be connected to the on-hold call immediately without waiting for disconnect essing the flash-hook for about a second, you may alternate between calls. timing. d by the other caller. • If you go on hook while you have a call on hold, your phone rings again, and you are connected to the held call when you pick up.

call TRANSFER Call waiting interacts with Delayed and Busy Call Forwarding as follows. If Delayed Call Forwarding is active and the call waits for longer than the delay Monthly Rate timer, the call is forwarded. $2.00 If Busy Call Forwarding is active and there is an incoming call while the subscriber Transfer an established call to a second party. line is busy, the call is held in Call Waiting. This service is not available for PBXs, or for ISDN subscribers. If Busy Call Forwarding is active and there is another incoming call while a call HOW IT WORKS: is already being held in Call Waiting, the second call is directly forwarded by Busy To transfer a call to a second number; flash-hook and dial the second number. You Call Forwarding, without being held in Call Waiting first. can then hang up either before or after the second number answers and the call will be transferred to their line. Note: Customer transferring the call must have the three-way calling feature and will be responsible for all applicable charges on transferred call. 30 Information Custom Calling F Custom Calling Features call HOLD call waiting Monthly Rate Monthly Rate $2.00 $2.00 Allows subscriber to put call on hold. Alerts you of incoming calls while you are talking. This service is not available for PBXs, or for ISDN subscribers. This service is not available for PBXs, or for ISDN subscribers. HOW IT WORKS: HOW IT WORKS: This service allows a subscriber to put any call in progress on hold in order to If you have an incoming call while you're already on the line, the Call Waiting a second call. The subscriber can then switch back to the first call (putting the feature will alert you. You may then put the first party on hold while you catch your call on hold), and subsequently switch between the two callers. The two second call. It will greatly reduce missed calls due to a busy phone. The service is not be conferenced, and only one call may be held at a time. always enabled by default, and can only be disabled on a per-call basis using the To activate: Cancel Call Waiting service. • Depress Switchhook/plunger. Here's How Your Call Waiting Feature Alerts You: • Dial *52, and dial the second number. You can then hit flash-hook again to A beep tone tells you another call is waiting. Only you hear this tone. Another switch back to the first call (putting the second call on hold), and again to reminder tone will be heard 10 seconds later if the waiting call remains unanswered. switch between two numbers. The second caller hears the normal ringing tone only. Note: • If you attempt to dial a second number but the number you dial is not To answer the second call: you hear an error announcement, and you are then connected When you hear a Call Waiting tone during a call, hit flash-hook to swap between original call. the callers (some phones have flash or call waiting buttons). If you hang up while a call is still on hold, you will receive a ringback reminding you to reconnect the call. • If the caller you are talking to goes on hook and you have another You will automatically be connected with the second caller. hold, there is a period of silence (for disconnect timing) and you ar connected back to the on-hold call. You can hit flash-hook during the To alternate between calls: to be connected to the on-hold call immediately By depressing the flash-hook for about a second, you may alternate between calls. timing. Each conversation is private and cannot be heard by the other caller. • If you go on hook while you have a call you are connected to the held call when you pick up. To terminate either call: Simply hang up. call TRANSFER Note: Call waiting interacts with Delayed and Busy Call Forwarding as follows. • If Delayed Call Forwarding is active and the call waits for longer than the delay Monthly Rate timer, the call is forwarded. $2.00 • If Busy Call Forwarding is active and there is an incoming call while the subscriber Transfer an established call to a second party. line is busy, the call is held in Call Waiting. This service is not available for PBXs, or for ISDN subscribers. • If Busy Call Forwarding is active and there is another incoming call while a call HOW IT WORKS: is already being held in Call Waiting, the second call is directly forwarded by Busy To transfer a call to a second number; flash-hook and dial the second number. Y Call Forwarding, without being held in Call Waiting first. can then hang up either befor will be transferred to their line. Note: Customer transferring the call must have the three-way calling featur responsible for all applicable charges on transferred call. Information 31 Custom Calling Features Features call waiting with caller id CALLING NAME/CALLING NUMBER DELIVERY Monthly Rate Monthly Rate $2.50 $5.00 Displays identity of calling party in call waiting. See the name and number calling before you answer the phone.

This service is not available for PBXs, or for ISDN subscribers.

IT WORKS: HOW IT WORKS: eceive a call, the name and number of the person This feature provides the subscriber with a display of the identity of the calling party een. in call waiting. For this to work you must have Call Waiting, Calling Name/Calling Number Delivery and a special Caller ID box or phone to display the number in Call Waiting. When you receive a call, wait until your telephone completes the first ringing signal. Note: Must have Caller ID and Call Waiting to add this service. The name and number associated with the number in the telephone company record will automatically appear on your display screen. If you choose to answer the call, the name and number will remain on the screen until you or the caller hangs up.

Subscription to Calling Name/Calling Number service requires purchase of a display telephone or an add-on display unit. If the letter "P" or "Private" appears on your display after the first ring, the caller may have blocked the display of their name by pressing *67 before placing the call. You can choose whether or not to answer the call. If "unknown name, "unknown number, "out of area", or "0" appears, the caller is in an area that does not support Calling Name services. Must have a Caller ID capable phone or a Caller ID box. Lift the receiver and listen for the dial tone. *85 will disable this feature *65 will enable this feature

32 Information Custom Calling F Custom Calling Features call waiting with caller id CALLING NAME/CALLING NUMBER DELIVERY Monthly Rate Monthly Rate $2.50 $5.00 Displays identity of calling party in call waiting. See the name and number calling before you answer the phone.

This service is not available for PBXs, or for ISDN subscribers. This service is not available for non-ISDN or analog PBX lines.

HOW IT WORKS: HOW IT WORKS: When you receive a call, the name and number of the person This feature provides the subscriber with a display calling you is shown on your Caller ID display screen. in call waiting. For this to work you must have Call W Number Delivery and a special Caller ID box or phone to display the number How to use: Waiting. • When you receive a call, wait until your telephone completes the first ringing signal. Note: Must have Caller ID and Call Waiting to add this service. • The name and number associated with the number in the telephone company record will automatically appear on your display screen. • If you choose to answer the call, the name and number will remain on the screen until you or the caller hangs up.

Notes: • Subscription to Calling Name/Calling Number service requires purchase of a display telephone or an add-on display unit. • If the letter "P" or "Private" appears on your display after the first ring, the caller may have blocked the display of their name by pressing *67 before placing the call. You can choose whether or not to answer the call. • If "unknown name, "unknown number, "out of area", or "0" appears, the caller is in an area that does not support Calling Name services. • Must have a Caller ID capable phone or a Caller ID box. • Lift the receiver and listen for the dial tone. *85 will disable this feature *65 will enable this feature

Information 33 Custom Calling Features ustom Calling Features call number delivery blocking conferencing service

Block your number and name from being displayed to others. Managed by Phone or Internet

HOW IT WORKS: Rates - See Chart Below By dialing a code before you place a call, you can prevent your phone number from appearing on the Caller ID display of the person receiving your call. This feature is a part of each customer's phone service.

How to use: IT WORKS: • Lift the receiver and listen for the dial tone. ence calling is a quick method to communicate information and conduct • Press *67 emotely. Conference calling services are not limited to the boundaries of • Dial the number you're calling as usual. ea. The records can be processed and presented with your regular • The person you've called will not be able to see your number displayed on their ges. telephone display screen. Instead, a "P" or "Private" will be displayed. encing enables subscribers to manage and conduct conferences Note: the Telco's assistance. This service allows optional Conference Internet You must dial *67 before each call you place. Otherwise your phone number will where subscribers can manage multiple aspects of the conference right be released to the person receiving your call. internet.

*82 allows delivery of the phone number if it is non-published. ence Rates • $5.00 Conference - Initial charge associated with each scheduled cancel call waiting conference. • $.12 Direct/Toll-Free Call - Per minute rate charged for each attendee Allows you to suspend Call Waiting. that joins a scheduled conference via the Direct/Toll-Free Call access number. This service is not available for PBXs, or for ISDN subscribers. • $.15 Out Dial Call - Per minute rate charged for each attendee that is added to a scheduled conference by using the Out Dial feature. HOW IT WORKS: The Out Dial feature allows conference administrators to add Cancel Call Waiting allows you to temporarily suspend Call Waiting for uninterrupted attendees to a conference that is in progress. This feature is calls. This is beneficial when making important calls or using your computer modem. accessible only in the Conference Manager Web-browser-based interface. To activate Cancel Call Waiting: • To disable Call Waiting for the next call, press *70 before the call.

• To cancel call waiting during an active call (when Three Way Calling is activated), press *70 during the call. • To cancel Call Waiting during an active call when Three Way Calling is not activated, flash-hook and press *70 during the call (assuming that global-level configuration supports this option). • Cancel Call Waiting is in effect for that call only and is disconnected when you hang up.

34 Information Custom Calling F Custom Calling Features call number delivery blocking conferencing service

Block your number and name from being displayed to others. Managed by Phone or Internet

HOW IT WORKS: Rates - See Chart Below By dialing a code before you place a call, you can prevent your phone from appearing on the Caller ID display of the person receiving your Allows you to set up conference calls feature is a part of each customer's phone service.

How to use: HOW IT WORKS: • Lift the receiver and listen for the dial tone. Conference calling is a quick method to communicate information and conduct • Press *67 meetings remotely. Conference calling services are not limited to the boundaries of • Dial the number you're calling as usual. your service area. The records can be processed and presented with your regular • The person you've called will not be able to see your number displayed on toll charges. telephone display screen. Instead, a "P" or "Private" will be displayed. Scheduled Conferencing enables subscribers to manage and conduct conferences Note: without the Telco's assistance. This service allows optional Conference Internet You must dial *67 before each call you place. Otherwise your phone number will Access where subscribers can manage multiple aspects of the conference right be released to the person receiving your call. from the internet.

*82 allows delivery of the phone number if it is non-published. Conference Rates • $5.00 Conference - Initial charge associated with each scheduled cancel call waiting conference. • $.12 Direct/Toll-Free Call - Per minute rate charged for each attendee Allows you to suspend Call Waiting. that joins a scheduled conference via the Direct/Toll-Free Call access number. This service is not available for PBXs, or for ISDN subscribers. • $.15 Out Dial Call - Per minute rate charged for each attendee that is added to a scheduled conference by using the Out Dial feature. HOW IT WORKS: The Out Dial feature allows conference administrators to add Cancel Call Waiting allows you to temporarily suspend Call Waiting for attendees to a conference that is in progress. This feature is calls. This is beneficial when making important calls or using your computer accessible only in the Conference Manager Web-browser-based interface. To activate Cancel Call Waiting: • To disable Call Waiting for the next call, press *70 before the call. • To cancel call waiting during an active call (when Three Way Calling is activated), press *70 during the call. • To cancel Call Waiting during an active call when Three Way Calling is not activated, flash-hook and pr configuration supports this option). • Cancel Call Waiting is in ef hang up.

Information 35 Custom Calling Features ustom Calling Features delayed call forwarding DO NOT DISTURB Monthly Rate Monthly Rate $2.50 $2.00 Forwards calls after specified number of rings. Establish a time of day when all incoming calls are blocked. IT WORKS: HOW IT WORKS: the subscriber to block his or her line temporarily to prevent User programmable Delayed Call Forwarding allows the customer to activate can still be made as normal, but incoming calls are connected; instead, the caller hears an announcement that the subscriber is Call Forwarding to forward the call after a specified number of rings. ently accepting calls. To activate this feature: • Lift the receiver and listen for the dial tone. Lift the receiver and listen for the dial tone. Press *78 and listen for an announcement indicating the current status of the • Press *92 and listen for dial tone. service.

• Dial the number you wish your calls forwarded and wait for the courtesy call to Lift the receiver and listen for the dial tone. be answered. Press *79 and listen for the confirmation tone.

• Calls will be forwarded after 6 rings (contact a Customer Service It is not possible to enable full Do Not Disturb for a directory number (i.e. no calls are accepted Representative if you need the number of rings changed). at all) while there are numbers on the Selective Call Acceptance list. Any such numbers will need to be removed if Do Not Disturb is needed for all calls. To Deactivate this feature: If the subscriber has Delayed Call Forwarding, Selective Call Forwarding, or Unconditional Call Forwarding as well as DND enabled, DND overrides the call forwarding so that • Lift the receiver and listen for the dial tone. callers hear the Do Not Disturb announcement and are not forwarded. If Delayed Call Forwarding (with the "continue ringing after failure" option) forwards a • Press *93 and listen for the confirmation tone. call to a subscriber that has DND enabled, the DND line is considered to be busy and so the forwarding attempt is abandoned and the original phone continues to ring. If the subscriber has Basic Line Hunting or Voicemail as well as DND enabled, these services override DND so that the call if forwarded and the caller does not hear the DND announcement. If a call forwarding courtesy call is made to a subscriber with DND enabled, the line is considered to be busy and so the courtesy call is treated as though the call was not answered. The calling party's number or name is not transmitted to a subscriber who has DND enabled, and cannot be used to invoke Automatic Recall. If the subscriber has Call Waiting as well as DND enabled, and is already in a call when an incoming call arrives, DND overrides Call Waiting so that the new caller hears the Do Not Disturb announcement and the DND subscriber does not hear Call Waiting tones. A caller that is listening to the Do Not Disturb announcement cannot transfer the call using Call Transfer or flash-hook to begin a three-way call. If the DND subscriber is in a Call Pickup Group, other group members cannot use Call Pickup to pick up the call. If the subscriber has Anonymous Call Rejection or Selective Call Rejection as well as DND enabled, these services override DND so that the call is rejected as normal and the caller does not hear the DND announcement. Reminder Calls, ringback calls for Call Waiting or Three-Way Calling, and Emergency Services ringback calls override DND so that the call is connected as though DND was disabled. If the subscriber is a member of a Multi Line Hunt Group and has DND enabled, calls will never be sent to them when the Hunt Group searches for non-busy lines. A call that is rejected by Do Not Disturb appears in the missed calls list for the called subscriber. 36 Information Custom Calling F Custom Calling Features delayed call forwarding DO NOT DISTURB Monthly Rate Monthly Rate $2.50 $2.00 Forwards calls after specified number of rings. Establish a time of day when all incoming calls are blocked. HOW IT WORKS: HOW IT WORKS: This service allows the subscriber to block his or her line temporarily to prevent User programmable Delayed Call Forwarding allows the customer to activate incoming calls. Outgoing calls can still be made as normal, but incoming calls are not connected; instead, the caller hears an announcement that the subscriber is Call Forwarding to forward the call after a specified number of rings. not currently accepting calls. To activate this feature: To activate this feature: • Lift the receiver and listen for the dial tone. • Lift the receiver and listen for the dial tone. • Press *78 and listen for an announcement indicating the current status of the • Press *92 and listen for dial tone. service. To deactivate this feature: • Dial the number you wish your calls forwar • Lift the receiver and listen for the dial tone. be answered. • Press *79 and listen for the confirmation tone. Notes: • Calls will be forwarded after 6 rings (contact a Customer Service • It is not possible to enable full Do Not Disturb for a directory number (i.e. no calls are accepted Representative if you need the number of rings changed). at all) while there are numbers on the Selective Call Acceptance list. Any such numbers will need to be removed if Do Not Disturb is needed for all calls. To Deactivate this feature: • If the subscriber has Delayed Call Forwarding, Selective Call Forwarding, or Unconditional Call Forwarding as well as DND enabled, DND overrides the call forwarding so that • Lift the receiver and listen for the dial tone. callers hear the Do Not Disturb announcement and are not forwarded. • If Delayed Call Forwarding (with the "continue ringing after failure" option) forwards a • Press *93 and listen for the confirmation tone. call to a subscriber that has DND enabled, the DND line is considered to be busy and so the forwarding attempt is abandoned and the original phone continues to ring. • If the subscriber has Basic Line Hunting or Voicemail as well as DND enabled, these services override DND so that the call if forwarded and the caller does not hear the DND announcement. • If a call forwarding courtesy call is made to a subscriber with DND enabled, the line is considered to be busy and so the courtesy call is treated as though the call was not answered. • The calling party's number or name is not transmitted to a subscriber who has DND enabled, and cannot be used to invoke Automatic Recall. • If the subscriber has Call Waiting as well as DND enabled, and is already in a call when an incoming call arrives, DND overrides Call Waiting so that the new caller hears the Do Not Disturb announcement and the DND subscriber does not hear Call Waiting tones. • A caller that is listening to the Do Not Disturb announcement cannot transfer the call using Call Transfer or flash-hook to begin a three-way call. If the DND subscriber is in a Call Pickup Group, other group members cannot use Call Pickup to pick up the call. • If the subscriber has Anonymous Call Rejection or Selective Call Rejection as well as DND enabled, these services override DND so that the call is rejected as normal and the caller does not hear the DND announcement. • Reminder Calls, ringback calls for Call Waiting or Three-Way Calling, and Emergency Services ringback calls override DND so that the call is connected as though DND was disabled. • If the subscriber is a member of a Multi Line Hunt Group and has DND enabled, calls will never be sent to them when the Hunt Group searches for non-busy lines. • A call that is rejected by Do Not Disturb appears in the missed calls list for the called subscriber. Information 37 Custom Calling Features ustom Calling Features find me follow me mandatory account codes Monthly Rate Monthly Rate $2.00 $5.00 Allows you to be contacted anywhere. Control the calls originating from your telephone.

HOW IT WORKS: GINATING CALL TYPES INCLUDE: This service provides a way for subscribers to configure additional numbers that International will be rung instead of or as well as the subscriber's own number, any of which can answer the call. A pre-defined order, which is provided by the customer, is used to Local determine which number(s) to ring next. Find Me Follow Me alerts the caller that it is Operator attempting to locate the subscriber by announcing "Attempting to locate (name)." Once one number has answered the call, ringing on the other configured numbers Premium is stopped. Directory Enquires Customers designate the phone number where the sequence of calls originates. Local Business Group (calls within a Business Group, made using intercom When a caller dials that telephone number (in this example, the office), the call is codes, that are billed as local calls) routed to the switch and search begins. Assume that John Smith's rules are set as follows: Other Business Group (call within a Business Group, made using intercom Step Call Seconds Ringing special Instructions codes, that are billed as anything other than local calls) 1 Office 6 Do not go to Voice Mail National (long-distance, interLATA and intraLATA) 2* Wireless 12 Do not go to Voice Mail 2* Home 12 Do not go to Voice Mail, Verify Regional 3 Office 6 Go to Voice Mail Carrier dialed * occur at the same time • When a caller dials John's office number, his office phone rings for 5 seconds GINATING CALL TYPES THAT DO NOT REQUIRE ACCOUNT CODE INCLUDE: but will not go to voice mail if the line is busy or if the call goes unanswered. If Toll-free calls John does not answer... Calls to service access codes • The switch places simultaneous calls to John's wireless phone and his home phone but will not go to voice mail. If John's wife answers the home phone she Emergency calls will be prompted to verify if John is available. She hangs up because John is not available... IT WORKS: • After not finding John in 15 seconds (defined by end user), the caller will hear a dialing a number that requires an account code, which the customer has us, the subscriber hears either a continuous or a stutter dial tone, and message to stay on the line as the service attempts to locate John. e the call can be set up. • The switch hangs up and places another call to his office. The call will go to voice mail if the line is busy or he does not answer. If a code is not entered, if a non-validated code is too short, or if a validated code is incorrect, an announcement is played informing the subscriber that he User operation: or she has not entered a valid code. To enable or disable the service through the handset, the subscriber dials an access Depending on the configuration, the subscriber may be able to retry the code. The standard access codes to enable/disable this service are as follows. attempt to enter a code. • To enable Find Me Follow Me, press *371 If only one attempt is permitted, or if the subscriber has already reached the • To disable Find Me Follow Me, press *372 maximum number of attempts per call, an error announcement is played and the call is not connected. • This feature does not allow for customer programming. Please call TCT to initiate set up. 38 Information Custom Calling F Custom Calling Features find me follow me mandatory account codes Monthly Rate Monthly Rate $2.00 $5.00 Allows you to be contacted anywhere. Control the calls originating from your telephone.

HOW IT WORKS: ORIGINATING CALL TYPES INCLUDE: This service provides a way for subscribers to configure additional numbers • International will be rung instead of or as well as the subscriber's own number answer the call. A pre-defined order, which is provided by the customer, • Local determine which number(s) to ring next. Find Me Follow Me alerts the caller that • Operator attempting to locate the subscriber by announcing "Attempting to Once one number has answered the call, ringing on the other configured • Premium is stopped. • Directory Enquires Customers designate the phone number where the sequence of calls • Local Business Group (calls within a Business Group, made using intercom When a caller dials that telephone number (in this example, the office), the codes, that are billed as local calls) routed to the switch and search begins. Assume that John Smith's rules ar follows: • Other Business Group (call within a Business Group, made using intercom Step Call econds Ringing pecial Instructions codes, that are billed as anything other than local calls) 1 Office 6 Do not go to Voice Mail • National (long-distance, interLATA and intraLATA) 2* Wireless 12 Do not go to Voice Mail 2* Home 12 Do not go to Voice Mail, V • Regional 3 Office 6 Go to Voice Mail • Carrier dialed * occur at the same time • When a caller dials John's office number, his office phone rings for 5 seconds ORIGINATING CALL TYPES THAT DO NOT REQUIRE ACCOUNT CODE INCLUDE: but will not go to voice mail if the line is busy or if the call goes unanswered. If • Toll-free calls John does not answer... • Calls to service access codes • The switch places simultaneous calls to John's wireless phone and his home • Emergency calls will be prompted to verify if John is available. She hangs up because John is not available... HOW IT WORKS: • After dialing a number that requires an account code, which the customer has provided to us, the subscriber hears either a continuous or a stutter dial tone, and message to stay on the line as the service attempts to locate John. must enter the account code before the call can be set up. • The switch hangs up and places another call to his office. The call will go to voice mail if the line is busy or he does not answer. • If a code is not entered, if a non-validated code is too short, or if a validated code is incorrect, an announcement is played informing the subscriber that he User operation: or she has not entered a valid code. To enable or disable the service through the handset, the • Depending on the configuration, the subscriber may be able to retry the code. The standard access codes to enable/disable this service are as follows. attempt to enter a code. • To enable Find Me Follow Me, press *371 • If only one attempt is permitted, or if the subscriber has already reached the • To disable Find Me Follow Me, press *372 maximum number of attempts per call, an error announcement is played and the call is not connected. • This feature does not allow for customer programming. Please call TCT to initiate set up. Information 39 Custom Calling Features ustom Calling Features pin change Priority call Use your handset to change your personal identification number (PIN). Monthly Rate

HOW IT WORKS: $2.50 This service allows subscribers to use the telephone handset to change their per- Know when someone special is calling. sonal identification number (PIN). It can be changed to any four-digit number. 0000 ISDN subscribers or for PBXs. is no longer a valid PIN option. See PIN change option below. IT WORKS: you make a list of special callers, your phone uses a special ring to announce from any of those numbers. If you also have Call Waiting, you’ll hear a special User operation: The default access code for this service is as follows. • To access the PIN Change service, press *319. Lift the receiver and listen for the dial tone. Press *61 and listen for an announcement indicating the current status of the service. After dialing the access code, to change the PIN through the handset: Follow the voice instructions and select the appropriate option (refer to Screen • When prompted, enter your current PIN. List Editiing menu codes below).

• If the current PIN is correct, you are prompted to enter a new four-digit PIN. Lift the receiver and listen for the dial tone. • An announcement confirms the new four-digit PIN. Press *81 and listen for the confirmation tone.

The list you create here is separate from any other lists you may be using for Selective Call Acceptance, Selective Call Forwarding, and similar services. Numbers can be entered in 10 digit or 7 digit format, but not in 1+10 digit format. If the subscriber has Call Waiting, Priority Call numbers produce a distinctive call waiting tone. This service is known as Priority Call on Call Waiting. If a Priority Call caller is left on hold at any time when the subscriber goes on hook, a distinctive ringback is used to call the subscriber. This applies whichever party initiated the call. The Priority Call distinctive ring tone may be the same as that used for incoming calls to Teen Service numbers. Screen List Editing menu (you may dial during

0 to hear the main instruction menu 3 to turn the call service on or off # to add a number to the list, then 01 to add the last calling number to the list 1 to review the list of numbers, the 07 to delete an individual number from the list * to delete an individual number from the list 08 to delete all the numbers on the list 09 to delete only the anonymous entries on the list 40 Information Custom Calling F Custom Calling Features pin change Priority call Use your handset to change your personal identification number (PIN). Monthly Rate

HOW IT WORKS: $2.50 This service allows subscribers to use the telephone handset to change Know when someone special is calling. sonal identification number (PIN). It can be changed to any four-digit number. This service is not available for ISDN subscribers or for PBXs. is no longer a valid PIN option. See PIN change option below. HOW IT WORKS: When you make a list of special callers, your phone uses a special ring to announce calls from any of those numbers. If you also have Call Waiting, you’ll hear a special User operation: The default access code for this service is as follows. call waiting tone. How to use: • To access the PIN Change service, press *319. • Lift the receiver and listen for the dial tone. • Press *61 and listen for an announcement indicating the current status of the service. After dialing the access code, to change the PIN through the handset: • Follow the voice instructions and select the appropriate option (refer to Screen • When prompted, enter your current PIN. List Editiing menu codes below).

• If the current PIN is correct, you are prompted to enter a new four-digit PIN. To deactivate this feature: • Lift the receiver and listen for the dial tone. • An announcement confirms the new four-digit PIN. • Press *81 and listen for the confirmation tone. Note: • The list you create here is separate from any other lists you may be using for Selective Call Acceptance, Selective Call Forwarding, and similar services. • Numbers can be entered in 10 digit or 7 digit format, but not in 1+10 digit format. • If the subscriber has Call Waiting, Priority Call numbers produce a distinctive call waiting tone. This service is known as Priority Call on Call Waiting. • If a Priority Call caller is left on hold at any time when the subscriber goes on hook, a distinctive ringback is used to call the subscriber. This applies whichever party initiated the call. • The Priority Call distinctive ring tone may be the same as that used for incoming calls to Teen Service numbers. The following codes are used in the Screen List Editing menu (you may dial during announcements for faster service): • 0 to hear the main instruction menu • 3 to turn the call service on or off • # to add a number to the list, then 01 to add the last calling number to the list • 1 to review the list of numbers, the 07 to delete an individual number from the list • * to delete an individual number from the list • 08 to delete all the numbers on the list • 09 to delete only the anonymous entries on the list Information 41 Custom Calling Features ustom Calling Features REMINDER call/regular reminder call remote access to call forwarding Monthly Rate Monthly Rate $2.00 $2.00 Schedule calls from the switch at a set time of day. Activate or deactivate call forwarding from a remote location. This service is not available for PBXs or for ISDN subscriber lines. IT WORKS: HOW IT WORKS: phone at another location to change your Call Forward- Reminder calls can be individual or regular reminders. Individual reminders are made once at a set time, up to 24 hours after the reminder was configured. Regular reminders are made at a set time on a number of days, depending on the particular options selected. If the call is not answered, the switch will retry after a set period. Lift the receiver and listen for dial tone. Dial (xxx) xxx-9920 (your area code and local exchange code followed by User operation: 9920) and listen for confirmation tones. To enable an individual reminder call through the handset Input your 10 digit telephone number followed by your four digit PIN# and listen • Dial the appropriate access code (see below). for confirmation tones. • An announcement will prompt the user to dial the desired time, in 24-hour clock format, followed by #. Dial *72 and listen for confirmation tones. • An announcement will confirm that the reminder has been set, with the option Dial the telephone number of the line where you want your calls to be to cancel at this point if desired. forwarded and listen for the confirmation tone. To enable a regular reminder call through the handset • Dial the appropriate access code (see below). • An announcement will prompt the user to dial the desired time, in 24-hour Lift the receiver and listen for dial tone. clock format, followed by *. Dial (xxx) xxx-9920 (your area code and local exchange followed by 9920) and • An announcement will prompt the user to dial the repeat option code (see below) followed by #. listen for confirmation tones. • The options are every Monday (1) to every Sunday (7), every weekday (8) and Input your 10 digit telephone number followed by your four digit PIN# and every day (9). listen for confirmation tones. • An announcement will confirm that the reminder has been set, with the option Dial *73 and wait for a confirmation tone. to cancel at this point if desired. Regular reminders conflict if they are set for the same time and their repeat options have a day in common. It is not possible to configure conflicting regular Must have Call Forwarding for this feature to work. Does not work with Call reminders. d Busy. Incoming calls will ring busy if you have this feature and are on a longer a valid PIN option. See PIN Change option on Page 40. The default access codes for this service are as follows. • To enable an individual reminder, press *310 • To disable all individual reminders, press *311 • To disable one individual reminder, press *312 • To check individual reminders, press *313 • To enable a regular reminder, press *314 • To disable all regular reminders, press *315 • To disable one regular reminder, press *316 • To check regular reminders, press *317

Notes: • By default, the number of retries made if the line is busy is set to 1, and the retry interval is set to 1 minute. • An individual line that is subscribed to the Off-Premise Extension service cannot use Reminder Calls. 42 Information Custom Calling F Custom Calling Features REMINDER call/regular reminder call remote access to call forwarding Monthly Rate Monthly Rate $2.00 $2.00 Schedule calls from the switch at a set time of day. Activate or deactivate call forwarding from a remote location. This service is not available for PBXs or for ISDN subscriber lines. HOW IT WORKS: HOW IT WORKS: You can use a touch-tone phone at another location to change your Call Forward- Reminder calls can be individual or regular reminders. Individual r ing on your home or business phone. made once at a set time, up to 24 hours after the reminder was configured. reminders are made at a set time on a number of days, depending on the To activate: options selected. If the call is not answered, the switch will r • Lift the receiver and listen for dial tone. • Dial (xxx) xxx-9920 (your area code and local exchange code followed by User operation: 9920) and listen for confirmation tones. To enable an individual reminder call through the handset • Input your 10 digit telephone number followed by your four digit PIN# and listen • Dial the appropriate access code (see below). for confirmation tones. • An announcement will prompt the user to dial the desired time, in 24-hour clock format, followed by #. • Dial *72 and listen for confirmation tones. • An announcement will confirm that the r • Dial the telephone number of the line where you want your calls to be to cancel at this point if desired. forwarded and listen for the confirmation tone. To enable a regular reminder call through the handset • Dial the appropriate access code (see below). To deactivate: • An announcement will prompt the user to dial the desired time, in 24-hour • Lift the receiver and listen for dial tone. clock format, followed by *. • Dial (xxx) xxx-9920 (your area code and local exchange followed by 9920) and • An announcement will prompt the user to dial the repeat option code (see below) followed by #. listen for confirmation tones. • The options ar • Input your 10 digit telephone number followed by your four digit PIN# and every day (9). listen for confirmation tones. • An announcement will confirm that the r • Dial *73 and wait for a confirmation tone. to cancel at this point if desired. Regular reminders conflict if they are set for the same time and their r have a day in common. It is not possible to configure conflicting r Note: Must have Call Forwarding for this feature to work. Does not work with Call reminders. Forward Busy. Incoming calls will ring busy if you have this feature and are on a 3-way call. 0000 is no longer a valid PIN option. See PIN Change option on Page 40. The default access codes for this service are as follows. • To enable an individual reminder, press *310 • To disable all individual reminders, press *311 • To disable one individual reminder, press *312 • To check individual reminders, press *313 • To enable a regular reminder, press *314 • To disable all regular reminders, press *315 • To disable one regular reminder, press *316 • To check regular reminders, press *317

Notes: • By default, the number of retries made if the line is busy is set to 1, and the r interval is set to 1 minute. • An individual line that is subscribed to the Off-Pr use Reminder Calls. Information 43 Custom Calling Features ustom Calling Features SELECTIVE CALL ACCEPTANCE selective CALL FORWARDING Monthly Rate Monthly Rate $2.50 $2.50 Decide which calls you’ll take. Decide which callers should follow you to another number.

This service is not supported on lines configured with Off Premises Extensions, IT WORKS: or on PBX lines. ogram your phone to forward only those calls from a special list of num- to another number-such as your cellular phone. When your service is turned HOW IT WORKS: from numbers in your forward list will be re-routed to your "forward-to" You can program your phone to accept only those calls from a special list of people. . All others will ring at your phone as usual. When your service is “turned on” incoming calls from numbers that are not on the configured list are not connected; instead, the caller hears an announcement that the subscriber is not currently accepting calls. Lift the receiver and listen for the dial tone.

To activate the service: Press *63 and listen for an announcement indicating the current status of • Lift the receiver and listen for the dial tone. the service.

• Press *64 or *84 and listen for the current status of the service. Follow the voice instructions and select the appropriate option (refer to Screen List Editing menu codes below). • Follow the voice instructions and select the appropriate option.

Notes: The following interactions apply to this service. Lift the receiver and listen for the dial tone. • If Anonymous Call Rejection is not enabled, callers who call anonymously will be connected if their number is on the configured acceptance list. Press *83 and listen for the confirmation tone. If Anonymous Call Rejection is enabled, callers who call anonymously will never be connected, even if their number is on the configured acceptance list. Please contact TCT for set up of original programming list. • It is not possible to enable full Do Not Disturb for a directory number (i.e. no calls The first time you turn on the service, you'll be asked to enter the number you'd are accepted at all) while there are numbers on the Selective Call Acceptance like your selected calls forwarded to. From then on, the system will simply remind list. Any such numbers will need to be removed if Do Not Disturb is needed for you of the current "forward-to" number. all calls. Numbers can be entered in 10 digit or 7 digit format, but not in 1+10 digit format.

codes are used in the Screen List Editing menu (you may dial during

0 to hear the main instruction menu 3 to turn the call service on or off # to add a number to the list, then 01 to add the last calling number to the list. 1 to review the list of numbers, then 07 to delete an individual number from the list *to delete an individual from the list 08 to delete all the numbers on the list 09 to delete only the anonymous entries on the list

44 Information Custom Calling F Custom Calling Features SELECTIVE CALL ACCEPTANCE selective CALL FORWARDING Monthly Rate Monthly Rate $2.50 $2.50 Decide which calls you’ll take. Decide which callers should follow you to another number.

This service is not supported on lines configured with Off Premises E HOW IT WORKS: or on PBX lines. You can program your phone to forward only those calls from a special list of num- bers to another number-such as your cellular phone. When your service is turned HOW IT WORKS: "on," calls from numbers in your forward list will be re-routed to your "forward-to" You can program your phone to accept only those calls from a special list of number. All others will ring at your phone as usual. When your service is “turned on” incoming calls from numbers that not on the configured list are not connected; To activate this feature: an announcement that the subscriber is not currently accepting • Lift the receiver and listen for the dial tone.

To activate the service: • Press *63 and listen for an announcement indicating the current status of • Lift the receiver and listen for the dial tone. the service.

• Press *64 or *84 and listen for the current status of the service. • Follow the voice instructions and select the appropriate option (refer to Screen List Editing menu codes below). • Follow the voice instructions and select the appropriate option. To deactivate this feature: Notes: The following interactions apply to this service. • Lift the receiver and listen for the dial tone. • If Anonymous Call Rejection is not enabled, callers who will be connected if their number is on the configured acceptance • Press *83 and listen for the confirmation tone. If Anonymous Call Rejection is enabled, callers who call anonymously will be connected, even if their number is on the configured acceptance list. Notes: • Please contact TCT for set up of original programming list. • It is not possible to enable full Do Not Disturb for a dir • The first time you turn on the service, you'll be asked to enter the number you'd are accepted at all) while there are numbers on the like your selected calls forwarded to. From then on, the system will simply remind list. Any such numbers will need to be removed if Do Not Disturb is needed you of the current "forward-to" number. all calls. • Numbers can be entered in 10 digit or 7 digit format, but not in 1+10 digit format.

The following codes are used in the Screen List Editing menu (you may dial during announcement for faster service): • 0 to hear the main instruction menu • 3 to turn the call service on or off • # to add a number to the list, then 01 to add the last calling number to the list. • 1 to review the list of numbers, then 07 to delete an individual number from the list • *to delete an individual from the list • 08 to delete all the numbers on the list • 09 to delete only the anonymous entries on the list

Information 45 Custom Calling Features ustom Calling Features SELECTIVE CALL REJECTION SPEED CALLING Monthly Rate Monthly Rate $2.50 $2.00 Don’t let unwanted calls disturb you. Dialing short cut.

HOW IT WORKS: IT WORKS: You can program your phone to reject calls from any number you place in the equently dialed numbers just by dialing a rejection list. When your service is turned “on,” any callers in this list will hear an numbers. It’s a real time- announcement that you’re not accepting calls at this time. All other calls will ring . through as usual. Speed Calling list: How to use: • Lift the receiver and listen for the dial tone. e espectively. • Press *60 or *80 and listen for the current status of the service. • Follow the voice instructions and select the appropriate option. To use Speed Calling, dial the short code and then either dial # or wait four seconds. Notes: • If the call has already been forwarded before reaching this subscriber, To configure one-digit speed dialing, press *74. selective call rejection acts on the Caller ID information that is provided on the call. Depending on the configuration of the previous forwarding party or To configure two-digit speed dialing, press *75 parties, this may be either the original calling number or the previous forwarding party's number. Dial the one-digit or two-digit access code (*74 and *75 respectively). • Calls are selectively rejected by this service before any type of call forwarding can be applied. For analog or ISDN lines, a broken dial tone is played. For SIP lines, no confirm tone is played; continue with entering the short code without waiting for a • Selective Call Rejection takes priority over Anonymous Call Rejection. In prompt. practice, this means that the calling party hears the selective rejection announcement when the call is rejected, rather than the anonymous call Enter the one-digit or two-digit short code, followed immediately by the rejection announcement. number to which the short code maps.

• Calls from numbers on the Selective Call Rejection list will be rejected even if A confirm tone is played, then after a second of silence, either the reorder the caller withholds their number. tone or dial tone is played (depending on the type of subscriber line).

• An incoming call that is rejected by Selective Call Rejection does not appear in any of the called subscriber's call lists. Speed Calling list:

• This feature will only allow 32 numbers to be stored. esponding existing number.

46 Information Custom Calling F Custom Calling Features SELECTIVE CALL REJECTION SPEED CALLING Monthly Rate Monthly Rate $2.50 $2.00 Don’t let unwanted calls disturb you. Dialing short cut.

HOW IT WORKS: HOW IT WORKS: You can program your phone to reject calls from any number you Now you can call up to 37 of your most frequently dialed numbers just by dialing a rejection list. When your service is turned “on,” one or two-digit code. This includes long distance DDD numbers. It’s a real time- announcement that you’re not accepting calls at this time. All other saver. through as usual. To establish your Speed Calling list: How to use: • Lift the receiver and listen for the dial tone. The short codes have a one-digit range and a two-digit range. The defaults are 2-9 and 20-49 respectively. • Press *60 or *80 and listen for the current status of the service. • Follow the voice instructions and select the appropriate option. • To use Speed Calling, dial the short code and then either dial # or wait four seconds. Notes: • If the call has already been forwarded before reaching this subscriber, • To configure one-digit speed dialing, press *74. selective call rejection acts on the Caller ID information that is pr call. Depending on the configuration of the previous forwarding party or • To configure two-digit speed dialing, press *75 parties, this may be either the original calling number or the previous forwarding party's number. To add a short code mapping through the handset: • Dial the one-digit or two-digit access code (*74 and *75 respectively). • Calls are selectively rejected by this service before any type of call forwar can be applied. • For analog or ISDN lines, a broken dial tone is played. For SIP lines, no confirm tone is played; continue with entering the short code without waiting for a • Selective Call Rejection takes priority over Anonymous Call Rejection. In prompt. practice, this means that the calling party hears the selective rejection announcement when the call is rejected, rather than the anonymous call • Enter the one-digit or two-digit short code, followed immediately by the rejection announcement. number to which the short code maps.

• Calls from numbers on the Selective Call Rejection list will be rejected even if • A confirm tone is played, then after a second of silence, either the reorder the caller withholds their number. tone or dial tone is played (depending on the type of subscriber line).

• An incoming call that is rejected by Selective Call Rejection does not appear in any of the called subscriber's call lists. To change your Speed Calling list: Simply follow the same steps for establishing your list. A new number automatically • This feature will only allow 32 numbers to be stored. cancels out the corresponding existing number.

Information 47 Custom Calling Features ustom Calling Features TEEN 1, 2, 3 TELEMARKETER CALL SCREENING Monthly Rate Monthly Rate $4.00 $3.00 Have up to three directory numbers on single party line. Screen incoming telemarketing calls.

HOW IT WORKS: IT WORKS: This feature allows a subscriber to have up to three additional directory numbers service does not prevent a customer from receiving a telemarketing call, but while retaining only one physical line. Calls to the additional numbers go through to who are identified as “unknown” that the customer does not the existing phone line, but have a distinctive ring tone for each number. All billing is done to the PDN.

Three common uses for this service are: • in a household where parents may give an additional number to their teenage children, so that calls for the children can be ignored by the adults. essing 1 is provided because line number information may not always • a 'hotline' service, where high-priority callers are given the additional number, minating central office (non-pub, unavailable, etc). enabling the subscriber to filter important calls. e also allows the customer to customize other screening options: • for home-workers, where a single phone line may be used for both business and personal calls, and it is desirable to ignore business calls outside working Press 1 to add a number to your blocked list. hours, for example by forwarding business calls to a voicemail system. Press 2 to remove a number from your blocked list. User operation: Press 3 to remove all numbers from your blocked list. No outgoing calls can be made from Teen Service directory numbers. This means Press 4 to add a number to your known list. that subscribers cannot use access codes through the handset to manage call Press 5 to change the language of your menu options. service configuration for Teen Service lines. Press 6 to turn the entire service on. Press 7 to turn the entire service off. Instead, subscribers can configure call services in the following ways. Press 8 to block calls from private callers. • CommPortal or Web self-Care can be used to configure all available call Press 9 to allow calls from private callers. services for Teen Service lines. Press * to repeat menu options. • Remote Access to Call Forwarding can be used to manage call forwarding configuration for Teen Service lines. add the last caller's number to your blocked list, simply hang up and dial

TEEN 1, 2, 3 - Voicemail Monthly Rate $2.50 Makes available separate mailboxes.

HOW IT WORKS: Teen Service Voicemail makes available a separate mailbox for Teen Service 1, 2, 3 subscribers when the main telephone number has Voicemail service. Thus when calls are placed to the Teen number, the calls can be forwarded to a separate Voicemail. 48 Information Custom Calling F Custom Calling Features TEEN 1, 2, 3 TELEMARKETER CALL SCREENING Monthly Rate Monthly Rate $4.00 $3.00 Have up to three directory numbers on single party line. Screen incoming telemarketing calls.

HOW IT WORKS: HOW IT WORKS: This feature allows a subscriber to have up to three additional directory This service does not prevent a customer from receiving a telemarketing call, but while retaining only one physical line. Calls to the additional numbers go thr instead, notifies callers who are identified as “unknown” that the customer does not the existing phone line, but have a distinctive ring tone for each number. accept that type of call. is done to the PDN. “The number you have reached does not accept calls from telemarketers. If you are a telemarketer, please add this number to your “do not call” list and hang up Three common uses for this service are: now. Otherwise, please press 1 or stay on the line.” • in a household where par children, so that calls for the children can be ignored by the adults. The option of pressing 1 is provided because line number information may not always • a 'hotline' service, where high-priority callers are given the additional number, be transmitted to the terminating central office (non-pub, unavailable, etc). enabling the subscriber to filter important calls. This feature also allows the customer to customize other screening options: • for home-workers, where a single phone line may be used for both business Dial *95 from your home phone. Manual entry is required. and personal calls, and it is desirable to ignore business calls outside working • Press 1 to add a number to your blocked list. hours, for example by forwarding business calls to a voicemail system. • Press 2 to remove a number from your blocked list. User operation: • Press 3 to remove all numbers from your blocked list. No outgoing calls can be made from Teen Service directory numbers. This • Press 4 to add a number to your known list. that subscribers cannot use access codes through the handset to manage • Press 5 to change the language of your menu options. service configuration for Teen Service lines. • Press 6 to turn the entire service on. • Press 7 to turn the entire service off. Instead, subscribers can configure call services in the following ways. • Press 8 to block calls from private callers. • CommPortal or Web self-Care can be used to configure all available call • Press 9 to allow calls from private callers. services for Teen Service lines. • Press * to repeat menu options. • Remote Access to Call Forwarding can be used to manage call forwarding configuration for Teen Service lines. If you wish to add the last caller's number to your blocked list, simply hang up and dial *96. TEEN 1, 2, 3 - Voicemail Note: This option is not compatible with Do Not Disturb W/override code. Monthly Rate $2.50 Makes available separate mailboxes.

HOW IT WORKS: Teen Service Voicemail makes available a separate mailbox for Teen subscribers when the main telephone number has Voicemail calls are placed to the Teen number, the calls can be forwar Voicemail. Information 49 Custom Calling Features ustom Calling Features 3-WAY CALLING unconditional CALL FORWARDING Monthly Rate Monthly Rate $2.00 $2.00 Allows three-way conversations. Allows incoming calls to be transferred to another number. This service is not available for PBXs, or for ISDN subscribers. It is also not IT WORKS: available for all SIP subscribers. Call Forwarding permits a customer to transfer all incoming HOW IT WORKS: another telephone number within the local calling area or on the Long elecommunications Network, where facilities permit. The Unconditional Turn an everyday two-way phone call into a three-way conversation. ding customer is responsible for the payment of charges for each al Call Forwarding equipped access line to where User operation: being forwarded. The transmission may vary depending on the distance To add a third party to an active call, flash-hook and then dial the third party's outing necessary; therefore, transmission may not meet normal Company number. If the third party answers, flash-hook again to add both of you to the ds. original call, connecting all three parties.

If the third party does not answer or their line is busy, flash-hook twice to rejoin the original call. If you hang up you will receive a ringback reminding you that the Lift the receiver and listen for the dial tone. original call is still on hold, and can rejoin the call by picking up the phone. This service is known as 3-Way Calling Ringback. Dial *72 and wait for a confirmation tone.

Dial the 10 digit number where you wish your calls forwarded. "1" is only required if the number is considered long distance.

someone answers the forwarded number, Unconditional Call Forwarding into effect. If there’s no answer, or the line is busy, hang up and evious steps. If you do this within two minutes, you’ll hear two beeps Call Forwarding feature is in effect. Once you’ve Call Forwarding, the phone will make one short ring time a call is forwarded. However, you can still make out-going calls from this If you wish to change the number your calls are being transferred to, just edirect your calls using the above steps.

Forwarding: Lift the receiver and listen for the dial tone.

Dial *73 and listen for confirmation tone.

50 Information Custom Calling F Custom Calling Features 3-WAY CALLING unconditional CALL FORWARDING Monthly Rate Monthly Rate $2.00 $2.00 Allows three-way conversations. Allows incoming calls to be transferred to another number. This service is not available for PBXs, or for ISDN subscribers. It is also not HOW IT WORKS: available for all SIP subscribers. Unconditional Call Forwarding permits a customer to transfer all incoming HOW IT WORKS: calls to another telephone number within the local calling area or on the Long Distance Telecommunications Network, where facilities permit. The Unconditional Turn an everyday two-way phone call into a three-way conversation. Call Forwarding customer is responsible for the payment of charges for each call between his Unconditional Call Forwarding equipped access line to where User operation: the call is being forwarded. The transmission may vary depending on the distance To add a third party to an active call, flash-hook and then dial the thir and routing necessary; therefore, transmission may not meet normal Company number. If the thir standards. original call, connecting all three parties.

If the third party does not answer or their line is busy, flash-hook twice to r To forward your call: original call. If you hang up you will receive a ringback r • Lift the receiver and listen for the dial tone. original call is still on hold, and can rejoin the call by picking up the phone. service is known as 3-Way Calling Ringback. • Dial *72 and wait for a confirmation tone.

• Dial the 10 digit number where you wish your calls forwarded. "1" is only required if the number is considered long distance.

When someone answers the forwarded number, Unconditional Call Forwarding is put into effect. If there’s no answer, or the line is busy, hang up and repeat the previous steps. If you do this within two minutes, you’ll hear two beeps meaning your Unconditional Call Forwarding feature is in effect. Once you’ve activated Unconditional Call Forwarding, the phone will make one short ring each time a call is forwarded. However, you can still make out-going calls from this phone. If you wish to change the number your calls are being transferred to, just discontinue the first (see below), and redirect your calls using the above steps.

To discontinue Unconditional Call Forwarding: • Lift the receiver and listen for the dial tone.

• Dial *73 and listen for confirmation tone.

Information 51 Custom Calling Features ustom Calling Features Voice mail voice mail (cont'd)

Callers can leave messages when you are on or away from your phone.

efix) + 9999 (for long distance dial 1+area code) Features Basic Enhanced Deluxe Voice Mail VoiceMail VoiceMail If calling from the phone your voice mail is assigned to, Press the * key. Monthly Rate $4.00 $6.00 $9.00 If using Auto Login and calling from the phone your voice mail is assigned to, no Sub-Mailboxes 0 2 8 entry is required. New Message Storage 15 20 80 If calling from a phone away from home, enter your mailbox number (10 digit New Message Length 1 Minute 2 Minutes 4 Minutes telephone number). Messages Kept For 30 days 30 days 30 days Message Waiting Indicators Included Included Included d, followed by the # key. Your password will be a Auto Login Included Included Included os (0000) until you change it. E-Mail Notification N/A Included Included Pager Notification N/A Included Included Press 1 - Message Retrieval Multiple Greetings N/A Included Included Press 3 - Send Message to Mailbox Multiple Associated Numbers N/A Included Included Press 7 - Play Date and Time Daily Notification N/A N/A Included Press 9 - Mailbox Setup Distribution Lists N/A N/A Included Out Dial (local numbers only) N/A N/A Included Sub-Mailbox o - To Access Your Mailbox Additional sub-mailboxesavailablefor $1.00 per mailbox per month You will hear which sub-mailboxes have messages.

Enter your sub-mailbox number (1-9).

1New or 2Saved or 3Delete d, followed by the # key. Your password will be a msgsPlay msgs msgs os (0000) until you change it. Main Menu Message Retrieval Greeting Menu , it will go directly to the message, give the time it was 1 2 3 1 2 3 1 2 3 MessagePlay Send Keep & Delete & ListenPlay to Re-Record Delete retrieval Msg. (1) Play next msg next msg greeting Greeting greeting Hear After messages are played, Message Retrieval prompts options 1 thru 9. mailbox 4 5ID with 6 14 5Reply 6 4 5 6 new PlaySave to Msg. Forward Pick new msg (1) as new (1) Msg. (1) greeting (1) Press * to return to Main Menu.

Play17 Date 8 9Mailbox 17 8 9 7 8 9 Play PlaySkip Pause/ Skip , you are returned to the Main Menu. and Time setup back continue forward

Return Return Return 1*to Main 0 # 1* 0 # 1* 0 # Play toPlay Main toPlay Main Mailbox Help Mailbox Help Mailbox Help Press 1 - Message Retrieval Press 3 - Send Message to Mailbox 4 5 6 *Return 1 2 3 Enable/Disable1 Language or Dist. List or 1 Press 5 - Hear Mailbox ID With New Messages GreetingPlay or Change or Notification or Play or toPlay Main options password Options (1) Auto Login options options Mailbox Press 9 - Mailbox Setup

52 Information Custom Calling F Custom Calling Features Voice mail voice mail (cont'd)

To Access your Mailbox Dial XXX (your prefix) + 9999 (for long distance dial 1+area code) Features Basic Enhanced Deluxe Voice Mail VoiceMail VoiceMail • If calling from the phone your voice mail is assigned to, Press the * key. Monthly Rate $4.00 $6.00 $9.00 • If using Auto Login and calling from the phone your voice mail is assigned to, no Sub-Mailboxes 0 2 8 entry is required. New Message Storage 15 20 80 • If calling from a phone away from home, enter your mailbox number (10 digit New Message Length 1 Minute 2 Minutes telephone number). Messages Kept For 30 days 30 days 30 days Message Waiting Indicators Included Included Included If requested, enter your password, followed by the # key. Your password will be a Auto Login Included Included Included default of four zeros (0000) until you change it. E-Mail Notification N/A Included Included Main Menu Pager Notification N/A Included Included • Press 1 - Message Retrieval Multiple Greetings N/A Included Included • Press 3 - Send Message to Mailbox Multiple Associated Numbers N/A Included Included • Press 7 - Play Date and Time Daily Notification N/A N/A Included • Press 9 - Mailbox Setup Distribution Lists N/A N/A Included Out Dial (local numbers only) N/A N/A Included To Access Your Sub-Mailbox Refer To - To Access Your Mailbox Additional sub-mailboxesavailablefor $1.00 per mailbox per month • You will hear which sub-mailboxes have messages.

• Enter your sub-mailbox number (1-9).

1New or 2Saved or 3Delete If requested, enter your password, followed by the # key. Your password will be a msgsPlay msgs msgs default of four zeros (0000) until you change it. Main Menu Message Retrieval Greeting Menu If you have a message, it will go directly to the message, give the time it was 1 2 3 1 2 3 1 2 3 MessagePlay Send Keep & Delete & ListenPlay to Re-Record Delete received and play it. retrieval Msg. (1) Play next msg next msg greeting Greeting greeting Hear • After messages are played, Message Retrieval prompts options 1 thru 9. mailbox 4 5ID with 6 14 5Reply 6 4 5 6 new PlaySave to Msg. Forward Pick new msg (1) as new (1) Msg. (1) greeting (1) • Press * to return to Main Menu.

Play17 Date 8 9Mailbox 17 8 9 7 8 9 Play PlaySkip Pause/ Skip If you do not have a message, you are returned to the Main Menu. and Time setup back continue forward

Return Return Return 1*to Main 0 # 1* 0 # *1 0 # Main Menu Play toPlay Main toPlay Main Mailbox Help Mailbox Help Mailbox Help • Press 1 - Message Retrieval • Press 3 - Send Message to Mailbox 4 5 6 *Return 1 2 3 Enable/Disable1 Language or Dist. List or 1 • Press 5 - Hear Mailbox ID With New Messages GreetingPlay or Change or Notification or Play or toPlay Main options password Options (1) Auto Login options options Mailbox • Press 9 - Mailbox Setup

Information 53 Custom Calling Features ustom Calling Features VOICE MAIL (CONT'D) VOICE MAIL (CONT'D)

To Set-Up Mailbox Set Up Voice Mail with Sub-Mailboxes Setup: At Main Menu - Press 9 Mailbox Setup d Your Group Greeting (this must be done by the "owner" of the account Press 1 - Greeting Options e messages can be left for any mailbox). • Press 1 - to hear your greeting (if already in) • Press 2 - to re-record greeting or change greeting, followed by the # key o - To Access Your Mailbox • Press 3 - to delete greeting When prompted for your mailbox number, press the * key. This will take you • Press 5 - to pick up new greeting to the Group Greeting Menu. Press 4 - to record a Group Greeting To create Multiple Greetings Record your greeting - for example: • Press 5 - to pick a new greeting (select mailbox 2-9) • Press 1 - to hear greeting "Welcome to the Jones family voice mail. To leave a message for Tom, Press 1; • Press 2 - to re-record new greeting, followed by # key to leave a message for Nancy, Press 2; for Bobby, Press 3; and so on." • Press 3 - to delete greeting When finished press the # key. • Press 5 - to pick new greeting The system will ask you if you want to: Repeat process to create additional greetings (select different mailbox #2-9) • Press 1 - to listen to your greeting Press 2 - Change Password • Press 2 - to save the greeting • Enter new Password followed by the # key • Press 3 - to delete greeting • To verify, enter your password again, followed by the # key • Press 4 - to record your greeting again, followed by the # key • Press * - to return to Mailbox Setup Press 3 - Notification Options (works with enhanced and deluxe voice mail) Press 4 - Enable/Disable Auto-Login Setup o - To Access Your Mailbox Press 6 - Distribution List Must enter mailbox ID number Press * - Return to Main Menu When prompted for your password, follow the prompt and enter your Password (0000 until changed), followed by the # key.

Record Your Personal Greeting Press 9 - Mailbox Setup Press 1 - Greeting Options Press 2 - Record Sub-Mailbox Greeting At the tone, record greeting, when finished press the # key. The system will ask you if you want to: • Press 1 - to listen to your greeting • Press 2 - to save the greeting • Press 3 - to delete greeting • Press 4 - to record your greeting again, followed by the # key • Press the * key two times to return to the Main Menu.

54 Information Custom Calling F Custom Calling Features VOICE MAIL (CONT'D) VOICE MAIL (CONT'D)

To Set-Up Mailbox To Set Up Voice Mail with Sub-Mailboxes Administrator Setup: At Main Menu - Press 9 Mailbox Setup Record Your Group Greeting (this must be done by the "owner" of the account Press 1 - Greeting Options before messages can be left for any mailbox). • Press 1 - to hear your greeting (if already in) • Press 2 - to re-record greeting or change greeting, followed by the # key Refer To - To Access Your Mailbox • Press 3 - to delete greeting • When prompted for your mailbox number, press the * key. This will take you • Press 5 - to pick up new greeting to the Group Greeting Menu. • Press 4 - to record a Group Greeting To create Multiple Greetings • Record your greeting - for example: • Press 5 - to pick a new greeting (select mailbox 2-9) • Press 1 - to hear greeting "Welcome to the Jones family voice mail. To leave a message for Tom, Press 1; • Press 2 - to re-record new greeting, followed by # key to leave a message for Nancy, Press 2; for Bobby, Press 3; and so on." • Press 3 - to delete greeting • When finished press the # key. • Press 5 - to pick new greeting The system will ask you if you want to: Repeat process to create additional greetings (select different mailbox #2-9) • Press 1 - to listen to your greeting Press 2 - Change Password • Press 2 - to save the greeting • Enter new Password followed by the # key • Press 3 - to delete greeting • To verify, enter your password again, followed by the # key • Press 4 - to record your greeting again, followed by the # key • Press * - to return to Mailbox Setup Press 3 - Notification Options (works with enhanced and deluxe voice mail) Press 4 - Enable/Disable Auto-Login Sub-Mailbox Setup Refer To - To Access Your Mailbox Press 6 - Distribution List • Must enter mailbox ID number Press * - Return to Main Menu • When prompted for your password, follow the prompt and enter your Password (0000 until changed), followed by the # key.

To Record Your Personal Greeting • Press 9 - Mailbox Setup • Press 1 - Greeting Options • Press 2 - Record Sub-Mailbox Greeting • At the tone, record greeting, when finished press the # key. The system will ask you if you want to: • Press 1 - to listen to your greeting • Press 2 - to save the greeting • Press 3 - to delete greeting • Press 4 - to record your greeting again, followed by the # key • Press the * key two times to return to the Main Menu.

Information 55 Custom Calling Features Area Code Map VOICE MAIL (CONT'D) To Retrieve Messages From Your Home Phone Refer To - To Access Your Mailbox At Main Menu • Press 1 - Message Retrieval • Press 1 - New Message • After you have listened to the message a voice prompt will ask you to: • Press 1 - to play the message again • Press 2 - to save the message and listen to next message • Press 3 - to delete the message and listen to the next message • Press 4 - to save the message as new • Press 6 - to forward the message to another mailbox • Press * - to return to the Main Menu To Retrieve Messages When Away From Home Long Distance - Dial 1+ and your home phone number. • When the greeting begins, press the * key. • When prompted, enter your Password followed by the # key. • At Main Menu Press - Message Retrieval, follow prompts. Or Local - Refer To - To Access Your Mailbox • When prompted, enter your mailbox number (10 digit telephone number). • When prompted, enter your Password followed by the # key. At Main Menu Press 1 - Message Retrieval, follow prompts.

WARM LINE Monthly Rate $2.50 After a configurable amount of time of dial tone, call is routed to

a specific number. 208/986

This service is not available for ISDN or SIP subscribers.

HOW IT WORKS: This service allows a subscriber's line to be configured with a number that is dialed automatically when the phone has been off the hook for a configurable amount of time. For example, if the customer picks up phone and does not dial a number, then after a set period the call might be routed to 911 or any other given number. 56 Information