President’s Message
President’s Message
Welcome to the General Motors China 2016-2017 Corporate Social Responsibility Report. We created this report to introduce the achievements of our company’s China operations in the important area of CSR.
Since 2012, China has been GM’s largest market in terms of deliveries. GM China, along with our joint ventures, once again enjoyed record sales in 2017.
Consumers today are judging companies by more than just their products and services. They are also judging companies by their commitment to their communities.
CSR is a cornerstone of GM’s success in China. Our company, employees and stakeholders are actively engaged in a range of projects across China – from education to environmental protection to safety. GM is also addressing the automotive industry’s sustainable growth through our products and manufacturing operations.
The automotive industry is in the midst of unprecedented change. The future of personal mobility will be driven by the convergence of electrification, autonomous vehicles, connectivity and shared mobility services.
GM is working on our own and with our partners to deliver safer, better and more Matt Tsien sustainable transportation solutions for our customers – wherever they may be. GM GM Executive Vice President looks forward to partnering with all of our stakeholders in our mission. President, GM China
1 About Us
About Us
GM China GM’s Footprint in China
General Motors Co., one of the world's largest automakers, Shanghai antai
traces its roots back to 1908. GM, its subsidiaries and SA C General Motors Co., Ltd. (SA C-GM) SA C-GM Dong Yue Motors Co., Ltd. joint venture entities produce and sell vehicles under Pan Asia Technical Automotive Center Co., Ltd. (PATAC) SA C-GM Dong Yue Powertrain Co., Ltd. the Chevrolet, Cadillac, Baojun, Buick, GMC, Holden, Shanghai OnStar Telematics Co., Ltd. efei Jiefang and Wuling brands. GM has leadership positions SA C-GMAC Automotive Finance Co., Ltd. SA C-GM/PATAC Guangde Proving Ground in several of the world's most significant automotive SA C General Motors Sales Co., Ltd. markets and is committed to lead the future of personal GM China Advanced Technical Center mobility. More information on the company and its Liu hou Changchun subsidiaries, including OnStar, a global leader in vehicle SA C-GM-Wuling Automobile Co., Ltd. safety, security and information services, can be found FAW-GM Light Duty Commercial (SA C-GM-Wuling) Vehicle Co., Ltd. (FAW-GM) at http://www.gm.com. Shenyang The General Motors-China relationship dates back more SA C-GM (Shenyang) orsom Motors than nine decades. GM has 10 joint ventures and two Co., Ltd. R&D facilities and other institutions Joint ventures wholly owned foreign enterprises as well as more than 58,000 employees in China. GM, along with its joint Brands Offered by GM in China ventures, offers the broadest lineup of vehicles and brands among automakers in China. GM and its joint ventures sold more than 4 million vehicles in China for the first time in 2017. Retail sales totaled 4,040,789 units, which was up 4.4 percent from the previous high in 2016. China was GM’s largest retail market for the sixth consecutive year. BU CK CAD LLAC CHEVROLET BAOJU WUL G
2 About Us
CSR Milestones
2016
January September November November SAIC-GM opened the state-of-the-art GM China announced the eight The Buick Velite Concept, whose GM China received the 2017 AmCham Cadillac plant, which serves as a green suppliers in its one-year Green Supply development was led by the Pan Asia Shanghai Corporate Social Responsibility benchmark for vehicle manufacturing, Chain project generated a combined Technical Automotive Center (PATAC), Award. in Shanghai. reduction of carbon dioxide of over 5.5 made its global debut at Auto million kg and had annual savings of Guangzhou 2016. September January more than RMB 9.3 million. GM China received the Sustainability GM China announced it received Top December Influence Award at the Heading Toward Employer China 2016 Certification from August GM China showcased a variety of its 2040: Corporate Innovation and Urban the Top Employers Institute. GM shared its electrification roadmap industry-leading technologies for fuel Sustainability Shanghai Summit 2017. in China, which includes accelerating efficiency while reiterating its commitment February the launch of electrified vehicles and to provide more advanced global September GM China announced its sponsorship of fully localizing its battery packs for technologies at Green in Motion 2016. GM Executive Vice President and President the China Development Research new energy vehicles via investment in of GM China Matt Tsien received the Foundation Village Kindergarten project a battery assembly plant in Shanghai 2017 Magnolia Honorable Award, which is among to support 383 disadvantaged children through SAIC-GM. the highest honors given to expatriates by in Qinghai. the Shanghai Municipal Government. June March March GM China in cooperation with Safe Kids SAIC-GM received the Green Supply August GM announced its growth strategy for Worldwide launched the 2016 Safe Kids Chain Shanghai Best Practice 2016 SAIC-GM’s Chevrolet Red Chalk China, which includes introducing more Safe Ride program to reduce Innovative Practice Award. Program received the 2017 CSR Award than 60 models through 2020; vehicle-related child injuries and raise for Best Volunteer Service at the 2017 addressing growing demand for SUVs, public awareness of the need to protect May CSR Honor Ceremony. MPVs and luxury vehicles; and rolling children inside and around vehicles. GM China received the Best Innovation out more than 10 new energy vehicles. Practice in China award presented by July the Yicai Media Group. GM China received the China Social Responsibility Award at the 2017 China Corporate Social Responsibility Annual Forum.
3 Our Strategy
Our Strategy
GM’s vision is a world with zero crashes, zero emissions Sustainability Strategy and zero congestion. Our people are the driving force to make this a reality by developing greener and smarter GM actively develops solutions to tackle climate change, technological changes and social challenges that confront our transportation solutions and creating a sustainable industry. We see these challenges as new opportunities to promote continuous innovation and transform our business. automotive industry. GM revealed its growth strategy for the following five years in China in 2016. It continues to upgrade its product lineup and introduce innovative technologies. It aims to provide the Chinese market with more comprehensive, higher-end, greener products and Safety Education services to meet the current and future transportation Safety is always our priority. We invest in education needs of local consumers. GM is on track to deliver 10 new We work to help keep people initiatives to inspire young energy vehicle models in China between 2016 and 2020. safe in and around vehicles. people to pursue careers From 2021 through 2023, GM will maintain momentum by that will transform Safe Kids Safe Ride program doubling the number of new energy vehicles available. transportation and our world. “Watch Before You Exit” road safety education video Drive to the Future nnovative Camp Corporate Social Village Kindergarten project Over 60 Responsibility Sustainability Priorities new and refreshed models We are constantly working to Community reduce the environmental Focus on SUVs, We continue to serve and impact of our vehicles and MPVs and improve the communities in luxury vehicles facilities. which we live and work. Green Supply Chain Earth Hour Support of migratory bird protection Over Earth Day in Shanghai 10 World Environment Day Giving Tree new energy vehicles
4 Earning Customers for Life
Earning Customers for Life
GM is focused on earning customers for life. Maintaining long-term customer satisfaction means that we need to constantly seek breakthroughs to exceed our customers’ expectations. This is also a key to our long-term, sustainable competitiveness.
5 Earning Customers for Life
Product Safety
Quality and safety are cornerstones of our business. We continuously strive to develop safer and more GM’s Comprehensive Methods for Product Safety reliable vehicles for our customers. According to a report Exploring pedestrian released by the World Health Organization (WHO) in Applying safety cage detection systems to 2016, an estimated 700 people die in traffic accidents design to maximize ensure the safety of all occupant safety each day in China, with more than half involving road users r e ve e pedestrians. We integrate advanced designs and safety Exploring r e technology, combining active and passive safety, to vehicle-to-vehicle (V2V) and create safer vehicles. Our goal is to protect both our vehicle-to-infrastructure customers and other road users. (V2 ) technologies to ve e ve e Equipping vehicles with ensure the safety of rre safety restraint vehicle occupants systems to diffuse Adopting electronic collision energy and safety systems to assist O e protect occupants ve “From active safety features such as drivers e Adaptive Cruise Control and forward r e r v collision alert to Super CruiseTM and Applying OnStar to ensure a fast emergency fully self-driving vehicles, our engineers response when Applying autonomous Applying an electrical accidents occur driving technologies and architecture, the and technology experts are developing driver assistance systems “central nervous vehicles that meet or exceed the same to reduce human error system” of vehicles, to improve calculation strict standards for safety and quality efficiency and monitor vehicle conditions that we’ve been building into traditional vehicles for generations.”
Mary Barra, Chairman & CEO of GM
6 Earning Customers for Life
Addressing Cybersecurity
Connectivity within vehicles has been growing rapidly new wired and wireless interfaces to the vehicles that (V2X) communication, and the continued integration of over the past 20 years in line with the changing GM builds and sells in China and around the world. smartphones and the internet into vehicles. demands of consumers. GM focuses on incorporating cybersecurity technology in our products to improve That is just a precursor to what is on the way. GM is making GM has been exploring V2V technology. V2V-equipped security. Within the past decade alone, infotainment, tremendous progress on automated and fully autonomous vehicles can share information to alert drivers about telematics and connectivity features have added many driving, vehicle-to-vehicle (V2V) and connected vehicle potential upcoming hazards. V2V technology, through Dedicated Short-Range Communications (DSRC) and Applications and Development of GM’s Connectivity Technology GPS, can handle 1,000 messages per second from vehicles up to nearly 300 meters away. The technology scans the vicinity of other vehicles and tracks their 1995 2000 2005 2010 2015 2020 2025 comprehensive information, warning the driver of potential hazards that might otherwise be invisible and Engine & Body Tire Satellite Smartphone Wi-Fi Phone Automated Automated Transmission Controls, Pressure Radio, USB, ntegration Projection, Driving Vehicle allowing them more time to take action. Controls Chassis Monitoring, Bluetooth, Active Safety Controls Controls Controls, Remote Safety Control The technology was first applied to the Cadillac CTS Telematics Keyless Warning Systems, Systems Entry/Start Systems V2V/V2X performance sedan in the United States. It addresses the cybersecurity posture of GM products from end to end – from the back office to the physical vehicle – to ensure we have a comprehensive view of the threats and potential vulnerabilities that could impact our customers, including those in China, and a means to respond.
It is GM’s responsibility to protect our customers. We are focused on three areas: • Adopting anti-theft and anti-tampering technology • Ensuring occupant safety and privacy • Preventing use of unauthorized software and counterfeit parts
7 Earning Customers for Life
Customer Satisfaction
GM puts the customer at the center of everything we do. GM China seeks continuous In 2017, 11 models offered by GM were leaders in 10 segments in the China improvement in our technologies, products and services to meet the changing needs of Automobile Customer Satisfaction Index (CACSI) released by the China National the market and demands of consumers. Customer Committee.
GM’s Focus on Improving Satisfaction
evr e e r erv e e e
Compact car Midsize Car-A Upper midsize Most talked SUV-A under under between car under about new model RMB 100,000 RMB 70,000 RMB 100,000 RMB 250,000 (SUV-A0) Quality: Carrying out strict Presales: Adhere to a Providing more and testing to ensure global GM customer innovative, smart and RMB 150,000 high-quality vehicles satisfaction standard to diverse personal mobility (sedan) make the shopping options to meet the Price: Offering vehicles in experience convenient changing needs of local different segments and at consumers different prices to meet Sales: Operate globally the different needs of connected customer customers experience organizations to provide seamless Design: Streamlining 360-degree service v operational processes and adding more smart Aftersales: Set up customer features centers to track customers’ needs and create customers Experience: Driving the for life SUV-B above Luxury SUV-B MPV under MPV above Minivan best customer experience RMB 200,000 RMB 100,000 RMB 100,000 Appearance: Adopting attractive design elements
8 Offering Sustainable Solutions Offering Sustainable Solutions
The automotive industry is in the midst of unprecedented change. In fact, we are seeing more change now than in the past half century. GM believes the future of personal mobility will be driven by the convergence of electrification, autonomous vehicles, connectivity and shared mobility services. We are committed to taking a lead in bolstering future mobility.
9 Offering Sustainable Solutions
Smart Transportation
GM is addressing challenges such as crashes, China in 2009 is enabling more vehicle users to enjoy In 2017, SAIC-GM announced its Connectivity Strategy pollution and congestion that have come with an onboard connectivity experience. 2025, which lays out a clear path for its connectivity growing urbanization by developing products that development through 2025. The strategy leverages its are safer, better and more sustainable. Connectivity OnStar is leveraging a cloud-based platform and extensive customer base and global resources. Its focus is is one of the pillars of GM’s approach and a key link services, which is allowing it to continuously improve on vehicle information, infotainment and intelligent driving. in redefining future transportation. GM has been in-vehicle connectivity. It is building a strong ecosphere exploring connectivity for decades. The OnStar connecting cars with their owners and society. system introduced in the United States in 1996 and
GM’s Path to Vehicle Connectivity in China SAIC-GM’s Connectivity Strategy 2025
Begin exploration Formulate a Lay a solid foundation Share vehicle Explore industry Adopt new-generation connected systems, promote and advanced comprehensive plan for a cooperative connectivity trends for promoting 2017 cloud-based vehicle applications and services, and services to build a vehicle strategy information to jointly vehicle connectivity extend free basic OnStar service to five years connectivity explore the future ecosystem 2017 Launch Over the Air (OTA) online data updates, 2018 vehicle diagnosis and alerts 2016
2015 Shanghai OnStar introduced new premium SA C-GM announced its services to connect passengers with their Connectivity Strategy 2025, ntroduce Super Cruise technology, enabling 2019 hands-free driving vehicles and developed new vehicle which laid out a clear path for connectivity applications and technologies its connectivity development 2014 SA C-GM initiated from 2017 through 2025 strategic cooperation with GM demonstrated eight safety applications GM launched its China Mobile and became for its latest intelligent and connected Promote connected vehicle (V2X) technology to SA C-GM announced its 2020 the first automaker to offer vehicle ( CV) technology for the first time in new-generation connectivity make mobility safer Connected Future vehicle 2009 embedded 4G LTE China and shared its vision for CV system, providing connectivity strategy telematics service in its development in China cloud-based services for the focusing on in-car vehicles in China first time Achieve a high level of autonomous driving by information service, SA C-GM published the “SA C-GM promoting advanced technologies such as the 5G Shanghai OnStar mobile entertainment and Connected Vehicle Data Report – Powered 2025 ultra-high-speed network, augmented reality (AR) launched onboard consumption, and smart by OnStar” featuring a series of vehicle and artificial intelligence (A ) for the best mobility telematics service driving connectivity indicators experience
10 Offering Sustainable Solutions
Sharing Model
The rapidly developing sharing model has enabled the public to participate in the sharing economy and enjoy the resulting convenience and cost savings. The sharing model also offers the potential to reduce greenhouse gas emissions and air pollution caused by traffic congestion. GM regards car sharing and ridesharing as an important building block for future personal mobility. We are committed to benefiting more people in line with our vision of sustainable urban transportation.
In 2016, GM announced its next step in redefining personal mobility with a new car-sharing service called Maven. That same year, GM China completed an employee carpooling program in Shanghai. We also invested in Yi Wei Xing, the Timeshare rental technology allows users to book a vehicle, pay the charges and even use their smartphone as a car key. They can pick up and return top car-sharing technology solution provider in China, to their vehicle practically anytime and anywhere without the manual handover of a key. The system uses in-car hardware as well as operational systems software. explore personal mobility in the domestic market.
GM and Shanghai Jiao Tong University launched the two-year Chevrolet EN-V 2.0 vehicle sharing pilot program, Results of the Chevrolet EN-V 2.0 Vehicle Sharing Pilot Program which concluded in 2017. A fleet of 16 EN-V 2.0 electric concept vehicles at the university’s Minhang campus in Shanghai provided GM valuable data and insights into real-world sharing practices and electric vehicle usage to 90,000 About 70 rentals per operational day help advance the development of sustainable personal kilometers of shared journeys on average mobility solutions. 16 2years Nearly 35,000 Chevrolet E -V 2.0 operating in a rentals by faculty and students electric concept vehicles real-world environment
11 Offering Sustainable Solutions
New Energy Vehicles
New energy vehicles, with their environmentally friendly 2016-2017 GM New Energy Vehicle Three GM Electrified Passenger Vehicles attributes, are conducive to enhancing energy security Milestones in China in China and easing pressure on the environment. GM has long been a pioneer in green technologies and has outlined a path to help it move closer to its vision of a world with zero emissions. China is on the front line to make an all-electric future a reality. With its vast experience and real-world validation of components such as lithium- ion batteries and electric motors, GM offers more domestically built electrified passenger vehicle solutions than any other global automaker in China through its Buick VELITE 5 joint ventures. 2016 • The Buick LaCrosse Hybrid Electric Vehicle and Chevrolet Malibu XL Hybrid were launched, topping the list of hybrid vehicles. GM continues to widen the range of electrified passenger • The Cadillac CT6 Plug-In built on GM's all-new vehicles it offers. They include mild and strong hybrids, intelligent rear-wheel electric drive platform plug-in hybrid electric vehicles, extended-range electric created a fresh performance standard for vehicles and battery electric vehicles. Its achievements are premium new energy vehicles through its stepping stones for perfecting components and systems smooth handling and exceptional fuel efficiency. in the company’s transition from vehicles powered by 2017 • Buick launched the VELITE 5, its first extended- gasoline to an all-electric future. From 2017 through 2020, range electric vehicle, which features GM’s latest Baojun E100 two-thirds of new energy vehicles launched by GM in intelligent electric drive system. It is the first domestically produced vehicle of its kind with fuel China will be dedicated new energy vehicles. GM’s new consumption below 1 liter per 100 kilometers. battery assembly plant in Shanghai will support the • Buick launched the new-generation LaCrosse growth of the company’s new energy vehicle lineup in Hybrid Electric Vehicle featuring the latest hybrid China while bringing down costs. technology, smart vehicle connectivity and smart safety technology. • Baojun launched its first new energy vehicle, the E100, which is suitable for urban travel. Cadillac CT6 Plug-In
12 Leading Technological Innovation
Leading Technological Innovation
Technological innovation is the engine for boosting production efficiency and sustainable development, and a key element for strengthening competitiveness. People’s pursuit of a higher-quality and more personalized lifestyle, and tough environmental challenges require automotive companies to respond. Since coming to China, GM has continuously increased investment in R&D, made breakthroughs in technological innovations, and enriched smart and green transportation.
13 Leading Technological Innovation
Fuel Efficiency
GM is committed to continuously improving the fuel efficiency of vehicles powered by internal combustion engines in order to reduce their environmental impact. We have implemented cutting-edge technologies and processes in the development of engines, including lightweighting, turbocharging and direct injection.
In 2017, GM began offering its latest nine-speed Hydra-Matic intelligent transmission in its vehicles built and sold in China. Leveraging more than 60 GM- patented technologies, the transmission delivers smooth shifting and improved performance, reliability and fuel efficiency.
14 Leading Technological Innovation
R&D and Innovation
GM is strengthening the development of new technology in China. The GM China The GM China Science Lab, one of GM’s four global R&D centers that are focused on Advanced Technical Center, which opened in 2011, is one of GM’s largest technical advanced technology, is addressing the research and development of advanced materials, centers in the world. It conducts projects for GM on a global basis. It is carrying out battery cell materials and manufacturing, intelligent and connected vehicles, advanced important engineering and design work in many areas, including prototype fabrication, manufacturing processes, and advanced propulsion systems. It is playing a vital role in vehicle and component validation and development, electrification, and advanced helping deliver innovative breakthroughs to drive the entire company forward in its four vehicle and systems development. It is also supporting work that is being done by our strategic pillars of electrification, connectivity, autonomous driving and sharing. joint ventures and suppliers. In 2016, GM shared its electrification roadmap in China. GM, with its world-class Its R&D labs are doing work on battery cell prototyping, lightweight materials and electrification technology, is accelerating the launch of electrified vehicles in China to manufacturing process development, development of new joining and forming processes, deliver an industry-leading driving experience. SAIC-GM, while meeting the diverse new fuel-efficient internal combustion engine concept research and validation, and app needs of Chinese consumers, is focusing on minimizing the impact of its vehicles on the and content development for a connected driving experience. environment. It is adopting a range of new energy technologies and vehicles, such as the start-stop system, plug-in hybrid electric vehicles, extended-range electric vehicles and pure electric vehicles.
SAIC-GM’s “EVness” Electrified Driving Experience
Electrification Effectiveness
Efficiency EVness Responsiveness Economy
GM has the largest battery systems lab in North America as well as a sister lab in Shanghai, which opened Environment Smoothness in 2011. GM’s labs have in-house expertise that encompasses the design, development, validation and manufacturing of battery systems
15 Leading Technological Innovation
Supporting the Industry’s Development
GM China upholds the concept of open innovation. We The GM China Science Lab is engaged in vehicle- do not limit innovation within our company, but actively to-vehicle (V2V), vehicle-to-bicycle (V2B) and work with research institutions and other partners to vehicle-to-pedestrian (V2P) research to study the carry out joint research. The research results are not technical challenges facing V2X applications. This only applied to GM's products worldwide, but also used is contributing to the development of intelligent and to promote common progress throughout the industry. connected vehicles in China.
In 2017, the first standard designed for the V2X application layer in China was officially released. It was developed by a working group led by GM, together with Tsinghua University and Chang’an Auto, with the support of the China Industry Innovation Alliance for the Intelligent and Connected Vehicles. It provides a framework independent of basic communication protocols, enabling different automakers to develop interoperable V2X applications for data interaction. Automakers can use a single communication technology for the development and commercialization of all V2X applications.
In addition, teams from GM China, the Pan Asia Technical Automotive Center (PATAC) and GM North America contributed to the finalization and publication of the China VI emission standards, actively sharing GM expertise and best practices from North America. They were recognized by the Chinese Ministry of Environmental Protection’s Vehicle Emission Control Center.
16 Building a Sustainable Value Chain
Building a Sustainable Value Chain
GM is focused on the efficient use of energy and natural resources throughout the production cycle to minimize the negative environmental impact of its daily operations and production processes.
17 Building a Sustainable Value Chain
Responsible Production and Operations
GM formulates strict management policies and measures to apply new energy and By leveraging its advantages in technology, resources and channels, GM uses green energy-saving technologies in its production and operations, and to reduce energy materials and introduces green techniques during the development of new factories consumption and carbon emissions. We have improved the treatment of exhaust and other projects to promote clean production and prevent pollution from the source. emissions, wastewater and other materials in the production process to relieve pressure GM has implemented energy saving and emission reduction in the introduction of new on the environment and realize the efficient utilization of resources. GM joined 69 techniques and technologies, technological innovation, and equipment renovation. Since other companies that have made the RE100 pledge, and plans to generate or source 2016, more than 100 projects have been developed. electrical power for its operations around the world with 100 percent renewable energy – such as wind, sun and landfill gas – by 2050. GM’s Global Environmental Performance in 2017
Compared with performance in 2010
GM reduced carbon intensity GM reduced water intensity GM’s Environmental Governance and Environmental Principles by 22 to by 12 to
Comply with applicable General Motors Environmental Principles 0.68 4.21 environmental laws and We are committed to actions to restore and preserve 3 the environment metric tons m regulations of CO2e per vehicle per vehicle We are committed to reducing waste and pollutants, conserving resources and recycling materials at GM’s renewable energy portfolio GM lowered volatile organic compound every stage of the product life cycle increased to (VOC) emissions by 34 to We will continue to participate actively in educating Monitor GM’s performance the public regarding environmental conservation according to GM’s own We will continue to pursue vigorously the 371.2 2.5 Environmental Performance development and implementation of technologies for MW kg minimizing pollutant emissions per vehicle Criteria (EPC) We will continue to work with governmental entities for the development of technically sound and GM reduced energy intensity GM decreased waste intensity financially responsible environmental laws and by 15 to by 25 to regulations
Conform to other key We will continue to assess the impact of our plants performance indicators, such and products on the environment and the 1.96 229 communities in which we live and operate, with the as landfill-free sites MWh kg goal of continuous improvement per vehicle per vehicle
18 Building a Sustainable Value Chain
GM China is devoted to the efficient use of resources and waste reduction. Its facilities follow strict waste e r management rules and treat all forms of waste e 8 projects reduced hazardous waste responsibly. In 2017, the Pan Asia Technical Automotive 28 projects reduced hazardous waste production by 355.80 tons – mainly production by 603.78 tons – mainly wastewater sludge and grinding mud Center (PATAC) in Shanghai became GM’s first landfill- wastewater sludge, limestone residue, free site worldwide for the year. waste slag and filter bags e e r e r r e 13 projects reduced hazardous waste 12 projects reduced hazardous waste production by 418.45 tons – mainly production by 237.38 tons – mainly wastewater sludge, waste emulsion wastewater sludge, waste emulsion, GM is focused on reducing or eliminating the impact of its and waste containing paint oily rags, waste sealant and filter bags facilities on the environment and promoting sustainable design and construction practices by reducing the SAIC-GM launched 61 hazardous waste reduction projects in 2017, reducing production of hazardous environmental impact of production processes and applying advanced energy-saving and environmentally waste by more than 1,600 tons friendly technologies. Eleven of its buildings have received Leadership in Energy and Environmental Design (LEED) certification. ver
Cadillac House, Shanghai PATAC Vehicle Engineering Center Tower, Shanghai PATAC Engineering Garage Building, Shanghai SA C-GM Wuhan Base PATAC Advanced Design and Styling Center, Shanghai Administration Building, Wuhan PATAC T Data Center, Shanghai PATAC Cafeteria Building, Shanghai PATAC Engineering Development Building, Shanghai GM China Advanced Technical PATAC Wind Tunnel Building, Shanghai Center, Shanghai GM Campus, Shanghai
19 Building a Sustainable Value Chain
GM is demonstrating the role business can play in advancing sustainable ecosystems. It supports the United Nations Sustainable Development Goals. In 2017, the GM Campus in Shanghai and SAIC-GM-Wuling’s Baojun plant received Gold Certification from the Wildlife Habitat Council for creating wildlife habitats and enhancing biodiversity at their sites. In addition, SAIC-GM-Wuling’s Chongqing plant received Conservation Certification and the SAIC-GM/PATAC Guangde Proving Ground once again received Silver Certification.
SAIC-GM-Wuling’s Baojun plant in Liuzhou, Guangxi
GM Campus in Shanghai SAIC-GM/PATAC Guangde Proving Ground
20 Building a Sustainable Value Chain
Cooperation with Partners
GM China is committed to establishing long-term win- We promote energy saving and environmental protection As a key part of the automotive industry chain and the win partnerships with its suppliers and dealers. It offers initiatives in our production processes and supply interface between our company and customers, dealers management support and professional training, while chain. All suppliers are required to comply with the ISO demonstrate our brand concepts and values when they sharing technical advances. GM China also supports the 14001 environmental management standard issued by sell our products and provide services. GM China pays development of upstream and downstream companies in the International Organization for Standardization. We close attention to ensuring dealers’ compliance with the value chain to help create a sustainable ecosystem. launched the Green Supply Chain and Green Logistics brand standards and improving their management and projects to support suppliers in reducing their impact on service capabilities. We provide professional training to the environment through energy saving and emissions enhance dealers’ management skills, brand cohesion SAIC-GM actively supports dealers in saving energy and reduction. In 2016 and 2017, a total of 24 suppliers and teamwork. reducing emissions. In the aftersales system, we have gradually based in China participated in the Green Supply Chain standardized waste recycling and disposal. Waste motor oil and project. They received professional training, energy lead-acid batteries from dealerships are handled and recycled by qualified companies. audits and other support to help them reduce their energy consumption and increase their recycling of materials.
21 Creating a Shared Culture of Value Creating a Shared Culture of Value
GM has enjoyed continuous growth thanks to the tireless efforts of employees and the support of the local community. It has created a positive working environment for all employees and supports corporate social responsibility to promote social prosperity and well-being.
22 Creating a Shared Culture of Value
Employee Diversity and Equality
Diversity is in the genes of GM China. As a people-oriented company, GM China is devoted to building diversified teams and promoting employees’ basic rights and communication channels. We are committed to making GM China a Workplace of Choice to help us achieve long-term success. GM identified seven dimensions driving employee engagement and great results: Commitment, Teamwork, Trust, Personal & Professional Growth, Recognition, Fairness, and Health & Well-being. Through our unremitting efforts in these seven dimensions, GM China has received Top Employer certification.
GM China has received Top Employer certification from the Top Employers Institute for three consecutive years for nurturing and developing talent throughout all levels of the organization. Its SAIC-GM and SAIC-GM-Wuling joint ventures have also been recognized. Certification indicates that companies demonstrate GM China Director of Human Resources Robert Treme (right) and Top Employers Institute China Country Manager Nicole Jin (left) celebrate the highest employment environment standards. GM China receiving Top Employer China 2016 Certification.
23 Creating a Shared Culture of Value
Caring for Employees
To support our employees’ work-life balance and improve work GM was one of 28 multinational corporations in China recognized by efficiency, GM China provides a friendly and enjoyable workplace. JoinJade for their commitment to building healthy, inclusive workplaces It has created a comfortable, healthy and safe working free from hepatitis B discrimination. In August 2017, GM China environment to enable employees to lead a healthy lifestyle in employees participated in GM Global Safety Week, which actively their professional lives. promotes a safety culture.
e r r Activities at the GM Campus e e O e r e er e in Shanghai included chemical r emergency training, personal GM China honored protective equipment several Safety practice, fire The GM Campus in GM China’s Vehicle Heroes who had protection practice Shanghai has a Purchase Program taken action to and Safety Contract GM’s goal is for all fitness center, offers discounts to make the company Management football field and employees and and its employees training employees to live basketball court their family safer for employees and members for the values that return GM China holds purchase of new an annual Health GM vehicles people home Week safely. Every
e re e person. Every site. r e r v r e Employees from different departments Every day. signed posters pledging to make a personal The GM Campus in Shanghai has a canteen, commitment to safety, act with a safety mindset coffee shop, travel service and ATM and help drive a strong safety culture across the company
In 2017, GM China actively participated in GM Global Safety GM China cares about employees’ life and health. Week to drive a safety culture across the company.
24 Creating a Shared Culture of Value
Supporting Inclusion
GM creates and supports an inclusive working environment to help male and female employees fully realize their value “The traditionally male-dominated automotive industry is narrowing the gender gap. and potential in the workplace. GM encourages female employees to take on challenging tasks. Women hold many At GM China, one out of every four automotive engineers is a woman. In the face of senior positions at GM, including chairman and CEO. They fierce market competition, cultivating female talent is conducive to the sustainable are making outstanding contributions through their unique development and continuous innovation of GM China.” perspectives and capabilities. GM China created the Our Stories – GM Women in China platform, for example, to ——Charon Morgan provide an opportunity for female employees to share their Engineering Director of GM China professional and personal life stories.
GM China has established the Women’s Council. Its mission is to promote a supportive and encouraging working environment for GM’s female employees in China, establish links with women working at other organizations, and maximize the contribution of female employees in building a successful and sustainable company. It organizes various types of career-related activities for female employees to increase their influence and support their career development.
In 2017, the GM China Women’s Council hosted the Ladies Who Tech x GM event at the GM Campus in Shanghai. More than 160 people from over 90 companies and organizations heard from three distinguished speakers about how they built their careers in science, technology, engineering and mathematics (STEM).
25 Creating a Shared Culture of Value
Employee Development and Support
Employees are the cornerstone of GM’s sustainable development. We encourage open communication, which allows us to receive continuous feedback from staff about how to help them reach their long-term personal and professional goals. We are committed to providing all employees with comprehensive training, growth and development opportunities.
GM China Employee Training
Development and Continuing Education Training Method Training Optimi ation
Local mentor program GM China scholarship program App learning Graduate training program Online learning program E-learning
nternship program On-the-job training Scenario simulation
Job rotation Exchanges and sharing nternational exchange program
Competence training program
Staff partnership program
Soft skill training (including feedback, time management and communication)
26 Creating a Shared Culture of Value
GM China offers varied programs for its employees that combine the desire of the company and employees for their professional and personal development. Employees have many career growth opportunities. This is benefiting both GM and its staff, and creating win-win results.
The method of benefiting both GM and its staff, and creating win-win results
Taking an innovative Empathy interviews of current GM seeks to learn about the experience of employees working at GM, approach to understand employees the challenges they face in their jobs and the support they would like. employees needs This improves the sense of belonging of employees.
Offering Advanced courses on influencing others To meet the increasing demand for cross-cultural communication, cross-cultural Conflict management GM China has been putting greater emphasis on strengthening communication Cross-cultural communication courses employees’ communication skills. t promotes the power of Special courses on professional presence inside its employee team. Business etiquette and personality type cohesion
Promoting Global Vehicle Development Process GM encourages employees to go beyond their own areas of work to understanding Global Manufacturing System better understand what other functions do, the industry in general of the company’s How to earn customers for life and the importance of cross-functional collaboration. From business and functions How to work effectively with joint ventures. 2016-2017, nearly 900 people participated in these programs, which Visits to GM’s joint ventures and other facilities help strengthen the confidence of employees in their careers.
27 Creating a Shared Culture of Value
Community Engagement
One of our corporate purposes is to serve and improve Public Safety and Welfare the communities in which we live and work. Business sustainability is directly linked to the health of communities, At least 30 families in China have road traffic collisions that involve their children every day. GM China launched and our mutual long-term success is interdependent. GM the Safe Kids Safe Ride program in 2014 to reduce vehicle-related child injuries and raise public awareness of child seeks to continually improve our operations, give back to safety in and around vehicles. With the support of GM employees, it has held activities in a number of kindergartens, the communities where we live and work, and build and sell residential areas and commercial centers across China. From 2014 to the end of 2017, the program reached out to high-quality products. more than 120,000 children as well as their parents at 1,800 schools in 26 cities.
GM China’s Road Safety Activities
Policy Survey Child Safety Traffic Safety Workshops Campaign Promotion
GM China supported GM China and Safe Kids GM China employees GM China collaborated Safe Kids Worldwide in Worldwide (China) taught about proper with the Shanghai Traffic carrying out a survey of launched the annual Safe behavior in and around Police Corps in hosting parents in Shanghai Kids Safe Ride program. vehicles at kindergartens information sessions at about car seats following The program is reaching in Shanghai the GM Campus in the introduction of new out to children, their Shanghai in 2016 and “Watch Before You Exit” - traffic regulations in parents and teachers 2017 for employees and GM China and Safe Kids Worldwide (China) hosted the Safe Kids a road safety education March 2017 company drivers Safe Ride Car Seat Installation Workshop at a Chevrolet dealership GM employee volunteers video produced by GM in Shanghai GM China collaborated assist with activities after China - debuted on GM China and Safe Kids with the Shanghai Traffic receiving training from ational Traffic Safety Worldwide (China) Police Corps in hosting Safe Kids Worldwide Day in 2016 to raise hosted the Safe Kids the ew Shanghai Traffic awareness of the need to Safe Ride Car Seat Several employees have Regulations Session at be careful when opening nstallation Workshop in volunteered to teach the the GM Campus in car doors Shanghai in ovember safety program at their Shanghai 2017 children’s schools
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Educational Support
GM China and its joint ventures actively support education. Advancing science, technology, engineering and mathematics (STEM) is a critical focus area. We also help those less fortunate, from preschoolers in Qinghai to migrant students in Shanghai, by expanding their educational opportunities to improve their lives.
Support of Support of Support of Students in Rural Disadvantaged Education Areas Students
n 2016 and 2017, GM Since 2013, the GM China SA C-GM and PATAC supported the third CCG China and its Women’s Council has worked with Automobile Outlook Design and Advertising Creation employees taught Shanghai Sunrise to provide Competition at Hunan University in 2017 to promote more than 500 children tuition support to 13 students in automotive styling and advertising in Village need, enabling them to extend SA C-GM launched the Automotive Youth Kindergartens in Ledu, their study by one to three years Educational Course (AYEC) to promote the Qinghai, to contribute n 2016 and 2017, GM employees development of qualified, skilled service Drive to the Future Innovative Camp to the development of across China supported Giving professionals their language, Tree to purchase gift bags physical and social GM China has promoted the development of industry containing a winter jacket, school skills talent at five Chinese universities through the supplies, books and a gift or toy for Partners for the Advancement of Collaborative The Chevrolet Red migrant students Engineering Education (PACE) program Chalk Program was n 2017, GM China organized a introduced in 2006. SA C-GM has supported the Caijing Scholarship charity auction and charity sale, Volunteers visit rural program for outstanding journalists for two raising RMB 80,000 to support communities across consecutive years poor students China to provide GM’s Drive to the Future nnovative Camp, launched SA C-GM-Wuling offers interesting and in 2017, allowed students from the Community scholarships to enable poor engaging courses, Center Shanghai (CCS) Aerospace Robotic Camp students to complete their forming a bridge and GM employees’ children to experience secondary school study and the between rural students automotive design and engineering innovation and the modern world company’s employees assist students one on one Support of students in rural areas
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Environmental Protection
GM China, with the support of its employees, actively engages in environmental protection activities. By strengthening communication with the local community and organizing an array of programs, we are protecting the environment and raising environmental awareness.
Key GM Environmental Activities in China in 2016 and 2017
The GM Campus in Shanghai held o Elevators Day, encouraging employees to take the stairs Through the Bring Your Own Mug campaign, GM employees across China were asked to join the company in switching off lights for an hour Earth Day as a symbol of their commitment to environmental protection The GM Campus coffee shop launched the Bring Your Own Mug campaign to encourage more than employees to stop using paper cups 2,000 paper cups were saved, World GM China employees planted trees, installed birdhouses and released turtles at the GM Campus, Environment Day contributing to environmental protection reducing carbon emissions by Migratory Over 200 GM China employees volunteered to help clean up the environment at the Shanghai kg Bird Protection Chongming Dongtan ational ature Reserve 230
GM employees helped clean up the Shanghai Chongming Dongtan National Nature Reserve
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Community Activities
As members of the local community, GM China and its joint ventures continue to organize and participate in activities based on the needs of residents, and contribute to social well-being.
SA C-GM-Wuling’s female labor union members SA C-GM-Wuling donated RMB 2 million to the host the March 8 charity sale in Liuzhou ndonesian Red Cross Society
GM employees and their family members GM China Human Resources Department participated in the River of Hearts Sorting employees worked with Heart to Heart Party to help distribute donated goods to Charity Charitable Shanghai and donated their time at the donations those in need sales Shanghai Yodak Cardio-thoracic Hospital 34 SA C-GM-Wuling vehicle owners drove SA C-GM-Wuling and the China Red Cross students to participate in the national college oining ands Foundation hosted training programs for about with Other entrance examination 400 rural doctors in four provinces Organi ations Buick joined the China Children and Community Care for activities patients Teenagers' Fund to sponsor the launch of the Chevrolet sponsored the Hold Hands and Take Promoting 2016 Chinese Family Education Status Community Your Ears on a Voyage – 2017 Chevrolet World Survey and Reading Brings Us Closer – Buick Welfare Music Parent-Child Workshop in Shanghai Family Reading Day To advocate a green and healthy lifestyle, Buick has sponsored the Tour of China Support of Cultural professional bicycle road racing event for eight The GM China Human Resources Department activities charities consecutive years donated 550 books to two primary schools in For the fourth consecutive year, Chevrolet Taxkorgan, Xinjiang Uygur Autonomous Region hosted children in Manchester, England, as Employees from SA C-GM-Wuling hosted a mascots for Manchester United’s match versus charitable activity at the Liuzhou Social Welfare Tottenham Hotspur. The mascot moment nstitute focused on 11 girls aptly named GoalKeepers.
31 About This Report
The General Motors China 2016-2017 Corporate Social Responsibility Report (the Report) is the ninth Corporate Social Responsibility Report issued by GM China.
Reporting Period Reference The Report covers information and practices from January 1, 2016, to December 31, For convenience, “GM” in the Report refers to General Motors Company; and “the 2017. Some content and data may pre-date the stated reporting period. Company”, “We” and “GM China” refer to General Motors China. Unless otherwise specified, all sums of money referred to in the Report are in RMB/yuan. Reporting Coverage The information in the Report covers GM China and GM enterprises in China. Some Reporting Language information relates to GM. The Report is issued in both Chinese and English.
Compilation Conformance Access to This Report The compilation of the Report conforms with the Sustainability Reporting Guidelines The Report is available in an electronic version. You can visit our official website (G4) issued by the Global Reporting Initiative (GRI), ISO 26000: Guidance on Social to download it. If you have any suggestions or comments about the Report, please Responsibility (2010) issued by the International Organization for Standardization, and email us at [email protected] or call (86-21) 2898-7000. other domestic and international social responsibility reporting regulations.
Reporting Reliability GM China is responsible for the authenticity and completeness of the Report. The Report covers GM China and GM enterprises in China. All content and data in the Report were provided by GM China and other GM enterprises in China following an annual audit. Disclosed data was collected during the reporting period in accordance with the Scan the QR Code realistic operations of the company. Related materials are factual and reliable. Follow GM China’s Official WeChat
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