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The Regional Safe Spaces Network in the Americas: Lessons Learned And THE REGIONAL SAFE SPACES NETWORK IN THE AMERICAS LESSONS LEARNED AND TOOLKIT The Regional Safe Spaces Network (hereinafter RSSN or “the Network”) was established in the Americas region in 2017 with the support of the UNHCR’s Regional Legal Unit of the Americas Bureau (RLU), and particularly its Sexual and Gender-based Violence (SGBV) and Child Protection (CP) team (RLU SGBV/CP). The Network coordinated by the RLU SGBV/CP led the development and implementation of a regional protection strategy to address the needs of people displaced as a result of violence and persecution and other people on the move. In consultation with partners and communities the Network focused on improving access to essential services for women, girls, but also men and boys survivors of SGBV, children at risk, LGBTI1 people with protection needs, and other people affected by serious human rights violations. The Network developed this Toolkit, promoting common standards to foster cross-border coordination in the North of Central America and the countries affected by the Venezuelan situation2. It includes tools developed or used by the network. The toolkit is a living document that will be reviewed and updated as the Network expands and develops new tools. At present, more than 50 organizations providing services in seven different countries3 are members of the Network and it is expected that new members and countries will join it in the coming months. The RSSN members and its coordinator like to thank all those who participated in the development of toolkit, and particularly the RLU SGBV/CP team members, and the SGBV unit of the UNHCR’s Division of International Protection (DIP) for its continued support and assistance throughout the design and implementation process, as well as the Sexual Violence Program of the Human Rights Center, Berkeley School of Law for its valuable contribution. 1. Lesbian, Gay, Bisexual and Transgender and Intersex. 2. Asylum seekers from Venezuela 2014-2018 https://data2.unhcr.org/en/situations/vensit 3. Costa Rica, Guatemala, Mexico, Colombia, Venezuela, Chile, and Peru. TABLE OF CONTENTS PART 1 Introduction I. Regional Safe Spaces Network (RSSN) Lessons Learned June 2018 7 II. Regional Safe Spaces Network: Sustainability and Recommendations 15 PART 2 Regional Safe Spaces Network Toolkit I. Regional Safe Spaces Network (RSSN) Mapping 19 Tool: Regional Safe Spaces Network - Service mapping: A Collection Tool 19 Tool: Regional Safe Spaces Network Online Map 22 Tool: Guidance Note on the Regional Safe Spaces Network Map 23 II. Regional Safe Spaces Network Standards 26 Tool: Terms of Reference 26 Tool: Regional Safe Spaces Network Checklist – Self Audit 30 Tool: SGBV Disclosure in Forced Displacement 36 III. SGBV/Child Protection Case Management and Information Management 91 Tools for Case Management 91 Case Management Flowchart 91 Template Interagency Protection Referral Form 93 Template SGBV Interagency Referral Pathway 94 Template Child Protection Referral Pathway 100 Best Interest Assessment (BIA) KoBo Form 103 Best Interest Determination (BID) Report 107 Standard SGBV Intake and Assessment Form (IAF) - KOBO version 113 Tools for Information Management 117 Sample SGBV/CP Regional Information Sharing Protocol (RISP) 117 Regional Information Sharing Protocol Implementation Action Plan 129 Sample SOPs for SGBV Data Processing 130 Template Consent/Assent for Release of Information 151 SGBV Incident Classification Tool 153 Guidance on the Use of Standardized Specific Needs Code 156 Regional SGBV/ Child Protection Case Management- Information Management Workshop 166 Day 1 Introduction to SGBV/Child Protection Case Management 166 Day 2- SGBV/Child Protection Case Management and Introduction to Information Management 167 Day 3 – SGBV/Child Protection Information Management 168 PART 3 Additional Resources Age, Gender and Diversity Policy 170 Community Based Protection 170 Sexual and Gender-Based Violence 170 Child Protection 171 Protection of LGBTI Individuals 172 Legal instruments 172 Regional Instruments 173 Protection from Sexual Exploitation and Abuse (PSEA) and Accountability 173 to Persons of Concern to UNHCR Webpages 174 Contact 174 PART 1: INTRODUCTION 6 AMERICAS REGIONAL SAFE SPACES NETWORK LESSONS LEARNED AND TOOLKIT PART 1: INTRODUCTION REGIONAL SAFE SPACES NETWORK (RSSN) LESSONS LEARNED I JUNE 2018 In recent years4, the region has witnessed a dramatic AMERICAS REGION increase in the number of asylum-seekers particularly from the North of Central America (hereinafter “NCA”) and Venezuela moving in all directions across borders. The Network includes more than 50 members: UNHCR, RSSN UNFPA, IOM, national institutions, civil society, faith- based organizations, and community volunteers working on SGBV, child protection and human rights in NCA, Venezuela and neighboring countries. The RSSN aims to improve disclosure8 of serious AGE, GENDER, DIVERSITY protection incidents, reaching out to the most vulnerable (AGD)5 & SURVIVor- CENTERED APPROACH6, individuals and ensuring delivery of quality services along 9 CHILD’S BEST INTERESTS the displacement cycle . PRINCIPLE7: PROJEct OVERVIEW In 2016, the Child Protection & SGBV team of the Regional Legal Unit (RLU) in the Americas developed the Regional Safe Spaces Network (RSSN) strategy to improve access to services for survivors of sexual and gender-based violence (SGBV), children at risk, people with diverse sexual orientation and gender identity, people with disabilities, indigenous population and other vulnerable individuals at every phase of the displacement cycle throughout the Americas. 4. Refer to 2018 data https://data2.unhcr.org/en/situations/vensit 5. Refer to UNHCR Policy on Age, Gender and Diversity, 8 March 2018. Available at: http://www.unhcr.org/protection/ women/5aa13c0c7/policy-age-gender-diversity-accountability-2018.html 6. Respecting the interest and wishes of the survivor, child or other person of concern; ensuring their right to confidentiality while prioritizing their safety; providing services and support without any discrimination on any grounds 7. UNHCR Guidelines on Determining the Best Interests of the Child (2008) http://www.unhcr.org/4566b16b2.pdf 8. Disclosure is when an individual approaches a case manager or service provider and tells them what happened with him/her. He or she may disclose his/her experience to a trusted family member or friend. 9. The “displacement cycle” refers to four phases of displacement (origin, transit, destination, return). 7 AMERICAS REGIONAL SAFE SPACES NETWORK LESSONS LEARNED AND TOOLKIT PART 1: INTRODUCTION The RSSN was established in 2017. The Network prioritized the North of Central America (NCA), Venezuela and neighboring countries to address the needs of displaced populations fleeing violence and persecution. At present the RSSN has more than 50 members including UN and non-UN agencies, civil society, faith-based organizations, national institutions and community-volunteer networks working in seven countries in the Americas (Mexico, Guatemala, Costa Rica, Venezuela, Colombia, Peru and Chile). It is expected that the Network will continue to expand to other countries following trends in displacement. A Safe Space is a kind of physical or mobile10 space, where groups or individuals can ESSENTIAL PACKAGE OF SERVICES feel “safe,” build social networks, express and entertain themselves while receiving SGBV/Child Protection case information and accessing protection and management for adults and assistance services in accordance with the age, gender and diversity approach, children, including best interest the survivor-centered approach, and the procedures; child’s best interests principle. Mental health and psychosocial The personnel in Safe Spaces are aware of support (MHPSS); SGBV, child protection, and humanitarian principles. They must treat survivors of Medical or health services, in SGBV, children and vulnerable people in particular sexual and reproductive a non-discriminatory manner, with respect health services and Clinical and compassion in order to facilitate Management of Rape (CMR); disclosure of SGBV incidents and other violations of human rights. Legal assistance to access justice and other legal procedures; Members of the Network coordinate their responses in order to provide safe Safety: in shelters or through and confidential case management and referrals to specialized services. community-based solutions; They also conduct community outreach or awareness-raising activities in a Family tracing and reunification; harmonized and coordinated manner with refugees, asylum-seekers, internally Alternative care arrangements. displaced people (IDPs), returnees, people on the move, stateless and other persons who may need international protection. 10. Such mobile services could offer to meet women and girls, or men and boys where they are, rather than requiring them to travel to a fixed location. Mobile health clinics, outreach and group counselling in remote areas are good examples of such as services. In the NCA, UNHCR and partners coordinate with the education and community centers in gang-controlled areas to support protection delivery. 8 AMERICAS REGIONAL SAFE SPACES NETWORK LESSONS LEARNED AND TOOLKIT PART 1: INTRODUCTION OBJEctIVES OF THE NETWORK The RSSN in the Americas draws on experiences from the work of existing networks in the region, prioritizing cooperation with different actors and community members. The Network focuses on three main objectives: a. Outreach with vulnerable people:The RSSN provides
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