WELCOME TO THE ISN EXPERIENCE Your source for Automotive, Light Truck and Heavy Duty Tools and Equipment you can expect growth with ISN Welcome to ISN, North America’s largest automotive tool, equipment and supplies distributor. Over the course of 25 years, we have developed the core competency of KEEPING THINGS SIMPLE - MAKING WORK EASY FOR OUR CUSTOMERS. ISN processes and delivers truckloads of customized orders everywhere in North America. Sophisticated logistics, strategically placed warehouses and a technology base entrenched in unique systems, is what makes us successful. we expect growth for your business. This graphic illustrates the seeds of growth that drive us everyday. 2 toolweb.com /// techs-edge.com We are tool, equipment & distribution specialists Our foundation is an extraordinary team of people who are dedicated to product and distribution excellence and growing our customers’ businesses. #expectgrowth 3 get started - set up your account contact an isn associate to set up your account It’s easy! Simply contact an ISN Sales / Customer Service associate at one of the contact center numbers listed below and tell them that you are interested in doing business with ISN. Mobile: 1-800-966-8478 For Mobile Dealers who operate sales out of a mobile truck. Stationary: 1-800-491-8665 For customers who are stationary or run a business where customers walk-in or out of a store location. National Accounts: 800.785.9595 For large national companies or chains. Export: 863-603-0770 For customers selling outside the continental U.S. Hablamos Español E-Business: [email protected] For tech customers who sell or do business on the internet. what to expect during account set up When setting up an account with ISN, you will be asked a few important questions that will help us complete your application process quickly and efficiently: 1. Your contact information 2. Type of business 3. Business verification (business license, etc.). 4. Name, Address, Phone, E-mail 5. What type of account terms would you prefer? a. Credit Card Terms: (Visa, Mastercard, American Express or Discover). This type of terms pays for each invoice transaction in full via your credit card on file. b. Open Account Terms: Standard Net 30-day terms for each invoice A Completed credit application is needed to gain approval for open account terms. With credit approval this type of account has 30 day terms on each invoice or is due 30 days from the invoice date. c. Other Documents that may be needed: Signed Tax Card (based on state you operate in) For assistance during the set up process, please contact an ISN Accounts Receivable Team Member: 1-800-394-3044. Once your account is fully set up, you will receive a welcome e-mail from our Accounts Receivable team with your account information, including account number, and credit limit (if applicable). Now, you are ready to place your first order! 4 toolweb.com /// techs-edge.com place your order with ISN Now that you have an account, simply contact an isn salesperson to place your order. Contact one of the Sales divisions below - based on your business type. An ISN sales associate can answer your questions and process your order. They are Order Specialists and can assist with any special instructions, purchase orders, drop-ships or anything else you need. Mobile: 1-800-966-8478 Stationary: 1-800-491-8665 National Accounts: 800.785.9595 Export: 863-603-0770 E-Business: [email protected] or you can order online toolweb.com For customers who are stationary or run a business where customers walk-in or out of a store location. techs-edge.com For Mobile Dealers who operate sales out of a mobile truck. • Forgot your user name or password? • Need help placing an order? • Can’t find an item? Our Special Web RX Help Team members can help! E-mail our Web RX Help Team: [email protected] [email protected] 24/7/365 our sites never sleep! #expectgrowth 5 Financing ISN can assist you with special financing for your order or your shop owner or technician. We have many options to fit just about any need you may have. • ISN partners with LCA, Marlin Leasing, Time Payment and others to offer many finance options. Its simple - log-in to the website, go to “Resources” and look for the finance button. Once there, click on the link to FINANCE NOW or call one of our partners who are standing by to assist you. Who can get financing assistance through our partners? • You, our customer. You can finance your own order for an initial set-up of inventory or special purchases of inventory for re-sale. • Your Customers. You can work with our Financing Partners to assist in financing your customer’s large purchases. For example, shop equipment purchases for the shop owner or toolboxes, diagnostic products and large hand tool orders for technicians. you have big ideas for your business. ISN can help by providing the necessary financing tools to help close deals. 6 toolweb.com /// techs-edge.com Online Resources Doing business with ISN is easy and convenient with these helpful resources that you can find on either Toolweb.com or Techs-edge.com. Go to the Resources drop down menu on the site. • ToolWeb.com or Techs-edge.com The #1 Tools in the industry are open 24/7/365 and filled with over 100,000 items to assist you in growing your business. - Place Orders - Review products, features and benefits - Allow your customers to browse products - The site is a generic reference site, so no pricing is shown until you, the customer, log in with your personalized user name and password • Text for Pricing Get pricing on a specific item quickly as well as notification of the stocking status by using this program • Text for Promotion Sign-up for this and your sales associate will notify you of hot promotions or new products or events that you need to know about • Catalogs & Flyers See all current ISN catalogs and flyers for download and use • Download Price Sheets Download your current ISN price sheet in .CSV or text format • Quick Order Don’t want to browse the site? Enter the part numbers and quantities you need to add to your cart. • Prop 65 information All up-to-date information on California’s PROP 65 initiatives; ISN is compliant • Warranty and Repair Processing Information This link will help you through the process of sending in a warranty item or process for getting an item repaired. • Download a copy of the ISN Line Card This allows our customers to download our latest version of the ISN line card by alpha listing of vendor partners along with a description of their product coverage. • Promotions This link allows you to see our latest promotions • My Account Feature This allows you to manage your ISN account easily from the comfort of your office or home. - Online Bill Pay. Paying and managing your ISN account has never been easier with ISN Bill Pay - Quick order; Kiosk mode; Terms and conditions - LTL receiving guidelines and much more #expectgrowth 7 Services same day easy notification shipping by 3pm Receive notification of ISN gets our customers promotions and new products the products they need via Text, E-mail, Printed Media when they need them! and our Sales Associates. ISN Field Support • ISN works with an array of National and Regional Rep Agencies that can assist you in field work from Regional Trade Shows or Customer Events, Training Events or anything to move your business with the product lines they support. Accelerated Sales & Marketing International Marketing & Sales Repforce Action Marketing LLC Jim Lail and Associates RM Andress AMMSQ & Associates, Inc. Jones & Company SEBRC AutoRep Sales Ken Jefferies and Assoc Sherman Pearson Co. Bamco Kinsey & Donain S-L Marketing Specialists Bill Murray & Associates Kitchin and Sons, Inc. SSS and Associates Bowdoin Marketing Line Drive Surpless, Dunn & Co Dave Edmunds Associates McCourt Marketing Group Synergy Mktg Group Don Wilcox Sales N. A. Williams Tech Sales & Service Team Midwest Eastman, Kosutic, Hershey & Assoc. Oldfield Sales Company The Evans Group FIM (Fla Ind. Mktg) One Eleven Group Tool Equipment Rep Sales Grande Marketing Assoc Outdoor Marketing Group (OMG) United Sales Force Heimstadt - Wilson Pro Rep Sales Wonderland Marketing High Country Marketing PSKB Igrisan & Associates Really Cool Tools 8 toolweb.com /// techs-edge.com Services Print Media Publication Support. You can purchase any of our publications to use to market your business. The publications are a great resource for you and your customers. ToolBOOK Our annual comprehensive catalog consisting of more than by 1,600 pages with more than 17,000 core products. k PLEASE NOTE:: DUE TO RECENT TARIFF CHANGES BY THE U.S. GOVERNMENT, PRICES MAY INCREASE WITHOUT NOTICE. See back for details. ToolWEB JULY - SEPTEMBER 2019 T, This quarterly, retail publication consists of more than MLW2867-22 M18 FUEL 1" High Torque Impact Wrench Kit 3,500 items including new products and promotions. Volume 7 • TWTB19 • www.toolweb.com See inside for details NEW FIRST TO MARKET Prices are retail mark-up of 30% from our customers price. 30 NOCGB50 JUMPS XL 1500 AMP ON ONE Lithium Jump Starter • Jump starts gas engines up to 7 CHARGE liters, and diesel up to 4.5 liters • Recharges USB devices NEW ROBAC1234-4 Premier R-1234yf RRR Machine A/C PLEASE NOTE:: DUE TO RECENT TARIFF CHANGES BY THE U.S. GOVERNMENT, • Fully automatic operation SEASON PRICES MAY INCREASE WITHOUT NOTICE. See back for details. • 98.5% recovery efficiency OCT - NOV - DEC • Integrated refrigerant identifier PRODUCTS GOVERNMENT, NEW details.