Life After the 30-Second Spot

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Life After the 30-Second Spot LIFE AFTER THE 30-SECOND SPOT Energize Your Brand with a Bold Mix of Alternatives to Traditional Advertising JOSEPH JAFFE John Wiley & Sons, Inc. LIFE AFTER THE 30-SECOND SPOT Adweek and Brandweek Books are designed to present interesting, insightful books for the general business reader and for professionals in the worlds of media, marketing, and advertising. These are innovative, creative books that address the challenges and opportunities of these industries, written by leaders in the busi- ness. Some of our writers head their own companies, others have worked their way up to the top of their field in large multinationals. But they share a knowledge of their craft and a desire to enlighten others. We hope readers will find these books as helpful and inspiring as Adweek, Brandweek, and Mediaweek magazines. Published Disruption: Overturning Conventions and Shaking Up the Marketplace, by Jean-Marie Dru Under the Radar: Talking to Today’s Cynical Consumer, by Jonathan Bond and Richard Kirshenbaum Truth, Lies and Advertising: The Art of Account Planning, by Jon Steel Hey, Whipple, Squeeze This: A Guide to Creating Great Ads, by Luke Sul- livan Eating the Big Fish: How Challenger Brands Can Compete Against Brand Leaders, by Adam Morgan Warp-Speed Branding: The Impact of Technology on Marketing, by Agnieszka Winkler Creative Company: How St. Luke’s Became “the Ad Agency to End All Ad Agencies,” by Andy Law Another One Bites the Grass: Making Sense of International Advertising, by Simon Anholt Attention! How to Interrupt, Yell, Whisper and Touch Consumers, by Ken Sacharin The Peaceable Kingdom: Building a Company without Factionalism, Fief- doms, Fear, and Other Staples of Modern Business by Stan Richards and David Culp Getting the Bugs Out: The Rise, Fall, and Comeback of Volkswagen in Amer- ica, by David Kiley The Do-It-Yourself Lobotomy: Open Your Mind to Greater Creative Think- ing, by Tom Monahan Beyond Disruption: Changing the Rules in the Marketplace by Jean-Marie Dru And Now a Few Laughs From Our Sponsor: The Best of Fifty Years of Radio Commercials, by Larry Oakner Sixty Trends in Sixty Minutes, by Sam Hill Leap: A Revolution in Creative Business Strategy, by Bob Schmetterer Buzz: Harness the Power of Influence and Create Demand, by Marian Salz- man, Ira Matathia, and Ann O’Reilly Casting For Big Ideas: A New Manifesto for Agency Managers, by Andrew Jaffe LIFE AFTER THE 30-SECOND SPOT Energize Your Brand with a Bold Mix of Alternatives to Traditional Advertising JOSEPH JAFFE John Wiley & Sons, Inc. Copyright © 2005 by Joseph Jaffe. All rights reserved. Published by John Wiley & Sons, Inc., Hoboken, New Jersey. Published simultaneously in Canada. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA 01923, (978) 750-8400, fax (978) 646-8600, or on the web at www.copyright.com. Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, (201) 748-6011, fax (201) 748-6008. Limit of Liability/Disclaimer of Warranty: While the publisher and author have used their best efforts in preparing this book, they make no representations or warranties with respect to the accuracy or completeness of the contents of this book and specifi- cally disclaim any implied warranties of merchantability or fitness for a particular purpose. No warranty may be created or extended by sales representatives or written sales materials. The advice and strategies contained herein may not be suitable for your situation. The publisher is not engaged in rendering professional services, and you should consult a professional where appropriate. Neither the publisher nor author shall be liable for any loss of profit or any other commercial damages, includ- ing but not limited to special, incidental, consequential, or other damages. For general information on our other products and services please contact our Cus- tomer Care Department within the United States at (800) 762-2974, outside the United States at (317) 572-3993 or fax (317) 572-4002. Wiley also publishes its books in a variety of electronic formats. Some content that appears in print may not be available in electronic books. For more information about Wiley products, visit our web site at www.Wiley.com. Library of Congress Cataloging-in-Publication Data: Jaffe, Joseph, 1970– Life after the 30-second spot: energize your brand with bold alternatives to traditional advertising / Joseph Jaffe. p. cm. ISBN 0-471-71837-8 (cloth) 1. Advertising—Psychological aspects. 2. Customer relations. 3. Target marketing. 4. Advertising—Technological innovations. 5. Interactive marketing. I. Title: Alternatives to traditional advertising. II. Title. HF5822.J33 2005 659.1—dc22 2005000050 Printed in the United States of America 10987654321 Dedicated to my beautiful wife, Terri, and gorgeous children, Amber and Aaron—may you all forgive me for living out of a suitcase, exhibiting an exuberantly unhealthy type A personality, and trying to change the world (in no respective order) Acknowledgments To my many colleagues in the industry—whom I am privi- leged enough to call my friends—thank you for your support and belief, and at times for putting your money where my mouth is. Also my gratitude to the thinkers and doers out there who are responsible for some of the exemplary work that I hope I’ve done justice to in this book. Thanks to Grant Lyons, creative director and partner at b2fync, who designed my web site and the various lifeline icons depicted in the book. Props to my man, Richard Narramore, senior editor at John Wiley & Sons, for truly believing in me and my mes- sage. Also to Ami Brophy, Executive Director, Clio Awards, for making the introduction which ignited the spark. And finally, my eternal gratitude to my mother, for pretty much everything. Portions of this text may have previously appeared as iMedia “Jaffe Juice” columns or in MediaPost’s MediaDailyNews. Contents Foreword xi Preface xvii SECTION I The Problem 1. The End of Mass Media 5 2. What’s Eating the 30-Second Commercial? 12 3. Mass Murder—Is Advertising Even the Answer? 20 4. The Vicious Cycle 23 5. The End of the Line 29 6. A Perfect Storm Is Brewing 35 SECTION II The Solution: Re:think Four Fundamentals of Marketing 7. Re:think the Changing Consumer 47 8. Re:think Branding 67 9. Re:think Advertising: Make Advertising Relevant Again 78 10. Re:think the Agency: Fix the Agency Mess 104 SECTION III 10 Approaches That Are Transforming the Marketing and Advertising Games 11. The Internet 109 12. Gaming 133 13. On-Demand Viewing 147 14. Experiential Marketing 175 x Contents 15. Long-Form Content 187 16. Communal Marketing 199 17. Consumer-Generated Content 220 18. Search 231 19. Music, Mobile, and Things That Make You Go Mmmm 243 20. Branded Entertainment 255 Epilogue 271 Index 277 Foreword Joseph Jaffe and I are about as unlike as any two people you will ever meet. Joseph is an internationalist. I’m an Okie. Joseph has spent much of his time in creative. I have always been a “suit.” Joseph has not just embraced new technology, he revels in it. I’m writing this piece using Word 95. Joseph lives in Connecticut. I live in Chicago. Clearly, we are polar extremes. Yet here I am. A shiny-pants professor suggesting that new knowledge is better than old. That new advertising con- cepts must replace what we know and love. That tradition must be reinvented. That what lies ahead is more critical than what’s behind. All of these are an anathema to what we like to call the “scientific method.” I am writing this foreword because I truly believe what Joseph has said in his columns, speeches, presentations, seminars, and the like. It’s what he continues to say from every podium and platform he can find. And he’s right. But the real reason I am writing this preface is that it’s a book I wish I had written. And this is the next best thing, being asked to write the foreword. Call it reflected glory if you like. The reason I think Joseph pursued me for this foreword to his first book is simple: We agree on one basic thing. Media advertising, as we have known, practiced, and wor- shipped it for the past 60 or so years, is in trouble. Big trou- ble. And it’s not going to get well. Ever. SOME RELEVANT EVIDENCE OF CHANGE My own academic research in the following areas shows that traditional advertising isn’t working: xii Foreword • Simultaneous media consumption by audiences • The synergistic effects of multiple-vehicle exposures • The uselessness of consumer demographic information for anything much more than determining when dri- ver’s licenses should be issued or Social Security pay- ments should start • The impotence of media optimization models All these are solid evidence of change, that the old is over and the new has already begun. Most significant, however, is the massive change in what we cavalierly call target audiences or consumers. Those name- less, faceless folk who are supposed to respond to what we marketers think is important, interesting, and most of all, very clever and revolutionary. Being a college professor, I see the future trends long before most marketers.
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