BIS 2.2 Installation Manual

BIS 2.2 Installation manual

en English

BIS 2.2 | en 3

Table of Contents

1Legal 5 1.1 Trademarks 5 1.2 Software License Agreement 5 1.2.1 Limited Warranty 5 1.2.2 Remedy 6

2 Introduction 7 2.1 About this Manual 7 2.2 Installer Knowledge 7 2.3 Minimum System Requirements for Server and Client 7 2.3.1 Software and Hardware 7 2.3.2 Server functions and hardware 10

3 Installation 11 3.1 Hardware Installation 11 3.1.1 BIS Server PC Installation 11 3.1.2 Dongle 11 3.2 Software Installation 15 3.3 Network Setup 16 3.3.1 General Information 16 3.3.2 Network Topology 16 3.3.3 Data Exchange 16 3.3.4 Conditions 16 3.3.5 Connecting Network Devices 17 3.3.6 Workstation Networking 18 3.3.7 Checking the Network Settings 20 3.3.8 Checking or Changing the PC's Identification Settings 23 3.3.9 Installing Internet Information Services (IIS) 25 3.4 Installing BIS Software 25 3.4.1 Installing BIS for the First Time 25 3.4.2 Upgrading an Existing BIS Installation 37 3.4.3 Configuring DCOM Settings on a Remote Server 40 3.5 Configuring BIS Client Workstations 51

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3.5.1 Configuring BIS Client on a PC Running Internet Explorer 6 51 3.5.2 Configuring BIS Client on a PC Running Internet Explorer 7 57 3.5.3 Firewall Configuration 62 3.6 Installing Connected Hardware 71 3.7 Installing BIS Tools 80 3.7.1 Installing the NetLimiter Driver 81 3.7.2 Installing the Client Information Tool 83 3.7.3 Installing the Change Password Tool 84 3.8 Engine-Specific Installation Information 86 3.9 Migration of Event Log data 86

4 Maintenance 87 4.1 Backup and Restore 87 4.1.1 Back Up a BIS Engine Installation 87 4.1.2 Restore a BIS Engine Installation 90 4.2 View System Errors 92 4.3 Checks 92 4.3.1 Check Hard Disk for Faults 93 4.3.2 Optimize the Hard Disk 93 4.4 Back Up the Server’s Hard Disk 93 4.5 Faults 94

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1Legal

1.1 Trademarks Microsoft®, ActiveX®, Windows® 2000, and XP and Vista are either registered trademarks or trademarks of Microsoft Corpo- ration in the United States and/or other countries. USRobotics® is a registered trademark of USRobotics in the United States and/or other countries.

1.2 Software License Agreement

This software relates to security. Limit access to authorized individuals. This software contains provisions for setting security passwords. Establish appropriate security levels and set passwords before allowing operating personnel access to this software. Safeguard the original disk against unauthorized use. i Additionally, Bosch Sicherheitssysteme GmbH control panels contain passwords to prevent unauthorized access. These passwords must also be set and their identity carefully safeguarded. You may not transfer this program or license to any other party without the express written approval of Bosch.

1.2.1 Limited Warranty Bosch Sicherheitssysteme GmbH warrants that the program substantially conforms to the published specifications and documentation, provided that it is used on the computer hardware and with the operating system for which it was designed. Bosch also warrants that the magnetic media on which the program is distributed and the documentation are free of defects in materi- als and workmanship. No Bosch dealer, distributor, agent, or employee is authorized to make any modification or addition to this warranty, oral or written. Except as specifically provided above, Bosch makes no warranty or representation, either express or implied, with respect to this program or documentation, including their quality, performance, merchantability, or fitness for a particular purpose.

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1.2.2 Remedy Bosch will replace defective media or documentation, or correct substantial program errors at no charge, provided that you return the item with proof of purchase to Bosch within 90 days of the date of delivery. If Bosch is unable to replace defective media or documentation, or correct substantial program errors, Bosch will refund the license fee. These are your sole remedies for any breach of warranty. Because programs are inherently complex and may not be com- pletely free of errors, you are advised to verify your work. In no event is Bosch liable for direct, indirect, incidental, or conse- quential damages arising out of the use or inability to use the program or documentation, even if advised of the possibility of such damages. Specifically, Bosch is not responsible for any costs including, but not limited to, those incurred as a result of lost profits or revenue, loss of use of the computer programs or data, the cost of any substitute program, claims by third par- ties, or for other similar costs. Bosch does not represent that the licensed programs may not be compromised or circum- vented. In no case shall Bosch's liability exceed the amount of the license. Some states do not allow the exclusion or limitation of implied warranties, or limitation of liability for incidental or consequen- tial damages, so the above limitation or exclusion might not apply to you. Bosch Sicherheitssysteme GmbH retains all rights not expressly granted. Nothing in this license constitutes a waiver of Bosch's rights under the U.S. Copyright laws or any other Federal or state law. If you have any questions concerning this license, write to Bosch Sicherheitssysteme GmbH, Postfach 1270, 85504 Óttob- runn, GERMANY.

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2 Introduction Building Integration System (BIS) is a private Internet building management solution. It combines access control and building management systems into a single user interface. You can also manage intrusion, CCTV, fire, and other building systems using BIS. Developed using OPC (Object Linking and Embedding for Process Control) standards, BIS instantly integrates OPC-com- pliant systems.

2.1 About this Manual This guide covers topics including software and hardware installation, and logging into BIS for the first time. After the installation is complete, you can configure BIS 2.2 using the BIS Manager configuration software, as described in the BIS Config- uration online help.

2.2 Installer Knowledge As the BIS installer, you should understand the following topics: – Installing Windows OS and applications on a server –Networking

2.3 Minimum System Requirements for Server and Client Bosch Security Systems recommends the following specifications

2.3.1 Software and Hardware BIS 2.2 runs in standalone mode on a PC with the following operating systems: – Windows 2000 Professional SP4 – Windows XP Professional SP2 and SP3 – Windows 2003 Server SP2

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In a client/Server environment the BIS Server components run on the following operating systems: – Windows 2000 Professional SP4 – Windows XP Professional SP2 and SP3 – Windows 2003 Server SP2

In a client/Server environment the BIS Client components run on the following operating systems: – Windows 2000 Professional SP4 – Windows XP Professional SP2 or SP3 – Windows 2003 Server SP2 – Windows Vista Enterprise SP1, Business or Ultimate

NOTE! Primary Domain Controllers (PDCs) and Backup Domain i Controllers (BDCs) are not supported as they do not offer local user accounts necessary for management systems.

Software requirements are: – IIS 5.0 (Windows XP or Windows 2000) or IIS 6.0 (Win- dows 2003 Server) – Internet Explorer 6.0 or 7.0 – .NET 2.0 SP1 for the BIS server and for a Video Engine client

NOTE! The performance of the system components will depend largely on the size of the system, i.e. the number of objects under BIS’s control. In general it can be assumed that the i software’s performance will be adequate on a mainstream PC and a network architecture the response times of which already meet your needs.

Minimum hardware requirements for the BIS 2.2 Server PC – 2 GHz Single core CPU –1 GB RAM – 40 GB of free hard disk space

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– VGA graphics adapter with a resolution of 1280 x 1024 and at least 32k colors – 100 Mbit Ethernet card (PCI) –DVD drive – 1 free USB or parallel port for dongle

Recommended hardware for the BIS 2.2 Server PC –3 GHz CPU –1 GB RAM – Hard disk: 20 GB of free disk space available – VGA graphics adapter with a resolution of 1280 x 1024 and at least 32k colors – 100 Mb Ethernet network card (PCI) –DVD drive – 1 free USB or parallel port for dongle

Minimum requirements for the BIS 2.2 Client-PC: – 2 GHz Single Core CPU –1 GB RAM – 10 GB free hard disk space – VGA graphics adapter with a resolution of 1280 x 1024 and at least 32k colors – 100 Mbit-Ethernet-Netzwerkkarte (PCI)

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2.3.2 Server functions and hardware

Server Function Required Hardware

System networking (additional One Ethernet network card remote computers, network printers, control computers in the local network.

Single monitor operation VGA graphics card to support a single monitor

Twin monitor operation VGA graphics card to support two monitors

Multiple monitor operation (up to VGA graphics card to support the four monitors) desired number of monitors

Subsystems and external systems One serial interface COM port per such as bus couplers (only when connection (onboard or on an inter- connected face expansion card) directly – not through the network)

Additional log or alarm printers One serial or parallel interface, depending on the printer (onboard or on an interface expansion card)

External devices (for example, DAT One SCSI controller drive)

Dongle Parallel or USB interface

Table 2.1 Server Function and Hardware Description

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3 Installation BIS 2.2 is delivered on DVD. Refer to Section 2.3 Minimum Sys- tem Requirements for Server and Client, page 7, for server system requirements.

NOTE! When installing BIS 2.2 on a PC running Windows 2000, XP, or Server 2003, you must be logged onto the PC with i Administrator rights before beginning the installation. The Administrator account must have a password.

3.1 Hardware Installation Install and connect subsystems that interface with BIS after installing the BIS 2.2 software (refer to the hardware documentation).

3.1.1 BIS Server PC Installation Configure the BIS server computer hardware and the desig- nated operating devices and peripherals. If you are installing BIS on your own PC, install all the required hardware modules and components.

NOTE! For more information, refer to: – Figure 3.1 on page 13. i – Section 2.3.1 Software and Hardware, page 7 for minimum PC requirements.

1. After installing the BIS 2.2 software as described in this section, configure the system hardware and cabling. Refer to Section 3.3 Network Setup, page 16. 2. Connect external devices (for example, printers). 3. Create the connection between the BIS Server computer and the system hardware. Refer to Section 3.6 Installing Connected Hardware, page 71.

3.1.2 Dongle A dongle protects BIS against unauthorized use. The system cannot operate without this dongle.

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The dongle does not protect the BIS configuration program. You can load and edit a configuration and use BIS Manager without installing a dongle at the BIS server. Use Configuration → Exe- cute on the System start/stop tab, or use the Configuration tab.

USB or Parallel Interface Install the dongle on the BIS server using a USB or LPT1 parallel interface. It must remain installed during operation.

CAUTION! If the LPT1 interface also forms the connection to a printer, the printer must always be on. Turning off the printer causes problems with reading program information. If this ! happens, BIS does not function. If you must turn the printer off (for example, for maintenance), disconnect the printer cable before turning the printer off.

Dongle on Initial Delivery A license file (BIS_V22_license_.crp), which matches the dongle hardware, is delivered on its own CD. After installing BIS, use the Configuration Manager to import this file into BIS. Refer to the License topic in the BIS Configuration online help.

NOTE! View the dongle contents and the licensed features from i the BIS Manager on the server by selecting the Licence tab.

Dongles for Systems with Updated Features If you add new features to the system after installation, you do not need a new hardware dongle. You will receive the new license file from Bosch either on an installation disk or as an e-mail attachment If you want to begin the configuration process before you receive the new license file, place the BIS Configuration Browser in Demo Mode. Refer to the Enabling New Features topic in the BIS Configuration online help.

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System board Keyboard Mouse VGA monitor External Modem

Serial interface (COM1) Serial Devices

Serial interface (COM2)

Dongle Parallel interface (PRN)

Printer USB Dongle

Local network Ethernet

Sound Headset (microphone in, speaker out)

VGA Matrox Video Card monitor (for multi-monitor support)

If more than two serial Serial interface expansion interfaces are needed Card VSCom 200 H

Hard disk with Windows XP SP1 operating system

AC power Power supply

Fig. 3.1 BIS Remote Server PC Hardware Installation

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Working without a dongle Depending on the presence/absence of dongle and its corresponding licence file, the system functions in the following modes

BIS-Start / Mode

Lizence file Dongle Dongle not Master- present present dongle

not present no demo* yes

present: does not match dongle no demo* yes

present: does not match Config no demo* yes

present: wrong version number no demo* yes

present: yes demo* yes matches Dongle + Vers.-Number

Irrespective of licence file: Error no no no loading or converting the configuration

Tabelle 3.1 System behaviour depending on dongle und licence

NOTE! *) In demo mode i - the system runs only 5 hours without master-/demo dongle - the system does not start with a customer dongle, or shuts down after 1 Minute.

72 hour countdown Special case: The BIS system continues to run without a dongle for 72 hous under the following conditions: – The (customer-) dongle was removed accidentally or delib- erately from a running system.

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– A parallel port dongle with an connected printer is not turned on or temporarily turned off. In such cases a single error Is generated for the administrator at server level.

In addition each client logged on receives notification of the situation via a client dialog window every 10 seconds. The dialog reports how much of the 72 hour period remains. As the available space is limited the more recent notifications eventually overwrite the oldest ones.

3.2 Software Installation Install the BIS software on the server PC. Refer to Section 3.4 Installing BIS Software, page 25.

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3.3 Network Setup For specific network configuration information, refer to your network administrator.

NOTE! Before installing BIS, set the correct time zone for the BIS login server. If you change the time zone on the BIS login i server after installing BIS, you must restart the BIS system: 1. Use BIS Manager to stop the system. 2. Start the BIS system again.

3.3.1 General Information The BIS server must be connected to a network, and it must have an IP address and a unique name. Optionally, you can ded- icate one network for the connected security subsystems, and another network for the connected client PCs.

3.3.2 Network Topology Every computer added to the network must have an Ethernet network card.

3.3.3 Data Exchange BIS uses only the TCP/IP network protocol.

3.3.4 Conditions Satisfy the following conditions to operate the Windows network and the TCP/IP protocol: – You must uniquely identify each computer. Use sequential names such as SYSTEM_1 and SYSTEM_2 as the standard names. Refer to Section 3.3.7 Checking the Network Set- tings, page 20, for information on changing the computer name. – The TCP/IP addresses of the individual computers must also be unique. Refer to Section 3.3.7 Checking the Network Settings, page 20, for information on changing the TCP/IP addresses.

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3.3.5 Connecting Network Devices The Ethernet network uses 10/100BaseT (twisted pair) connections. Refer to Figure 3.2 through Figure 3.5.

PC Hub 100 m (328 ft) maximum 100 m (328 ft) maximum

Fig. 3.2 Network Diagram

PC1 Hub PC2

Fig. 3.3 Network Connection Using Hub and Patch Cables

PC1 PC2

Fig. 3.4 Network Connection Using a Crossover Cable

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PC PC Hub 100 m (328 ft) maximum maximum 100 m (328 ft)

Network printer plus adapter or print server Fig. 3.5 Network Connection of a Parallel Printer

3.3.6 Workstation Networking Operators can access BIS from various points. You can use the second network card for a separate client LAN. Refer to Figure 3.6 through Figure 3.9.

Dial-in server with workstation Connection server (optional)

Hub

Network card of the server link

Fig. 3.6 Direct Connection to the BIS Server

Operating computer

Hub Dial-in server

Network card of the server link Connection server (optional) Fig. 3.7 Operation from Workstation in the Server's LAN

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Dial-in server

Operating computer Hub

Network card of the server link Hub Network card of the client link Firewall Connection server (optional)

Fig. 3.8 Operation from Workstation not in the Server's LAN

Operating computer Router Dial-in server

Hub Network card of the server link Network card of the client link Firewall Connection server (optional)

Fig. 3.9 Operation Using External Networks

Installing the Second Network Card 1. Shut down the computer and turn off the power supply. 2. Install the network card in an available PC slot and connect the LAN cable. 3. Power the computer on and let it boot normally. The card is detected automatically by the operating system. 4. Answer the question ....Digital Signature? with Yes and click OK.

Assigning the IP address for the Second LAN Connection Refer to Refer to Section 3.3.7 Checking the Network Settings, page 20 for information on assigning IP addresses.

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3.3.7 Checking the Network Settings NOTE! The windows shown in this manual are from a Windows i XP PC. The windows, and some steps, vary slightly with other operating systems.

Power on the remote server PC and allow it to boot. 1. Log onto the remote server PC. 2. Click the Start button. 3. On a Windows XP PC, select Control Panel, then double- click Network Connections. On a Windows 2000 PC, select Settings → Network and Dial-up Connections.

Fig. 3.10 Control Panel Window

4. Right click Local Area Connection and select Properties.

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Fig. 3.11 Network Connections Window

The Local Area Connection Properties window appears.

Fig. 3.12 Local Area Connection Properties Window

5. Select the properties of the TCP/IP protocol.

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Fig. 3.13 Internet Protocol Properties Window

• Ensure that the PC has a fixed IP address and a fixed subnet mask. • If the remote server is configured as a DHCP Client, ensure that you have a WINS or DNS server on your network, and that the DHCP lease never expires. 6. Confirm that the network is functioning correctly by using any of the following commands from a command prompt: • ping: This command is available only if the TCP/IP protocol is installed. • ping local host: This program checks communications with its own computer. • ping or ping : This program checks communications to the other computer. • arp -a: This program lists other computers after contact with them is established. • ipconfig: Lists all current TCP/IP network configuration values (IP address, subnet mask, and so on).

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• tracert : This program determines the route to a destination.

NOTE! If BIS will run on a Windows XP PC, ensure that the i Service Pack 2 firewall is turned off. The BIS installation software gives you the option to turn off the XP firewall.

3.3.8 Checking or Changing the PC's Identification Settings 1. Right click the My Computer icon on the Windows desktop and select Properties.

Fig. 3.14 My Computer > Properties

2. Select the Computer Name tab (or, in Windows 2000, the Network Identification tab) to view or change the settings.

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Fig. 3.15 Computer Name Tab

NOTE! Refer to Microsoft’s recommendations for the length of i a PC’s name, and which characters to avoid.

3. Changes take affect only after you reboot the computer. Write down the computer's name to use later in the installation procedure.

NOTE! The computer name you entered must match the computer name entered in BIS Configuration Browser's Server i structure item, on the Administration tab. For more information, refer to the BIS Configuration online help file.

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3.3.9 Installing Internet Information Services (IIS) You must install IIS before installing BIS. For more information, refer to the Windows online help file.

NOTE! Installing IIS might require the Windows installation i CD-ROM.

Fig. 3.16 Installing IIS

3.4 Installing BIS Software 3.4.1 Installing BIS for the First Time

NOTE! When installing BIS, you must be logged on as i Administrator, and your account must have a password. Otherwise the installation fails.

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NOTE! Before installing the BIS software, use IPCONFIG from i the command prompt to ensure that the PC has a network connection.

NOTE! Ensure that you have the Windows Operating System CD-ROM (for Windows XP, Windows 2000, or 2003 Server, i depending on the operating system installed on the BIS PC). The BIS installation procedure might require this CD-ROM.

1. Insert the BIS DVD into your DVD drive and follow the instructions on the screen. If the installer does not start automatically, use Windows Explorer to view the contents of the DVD, then double-click setup.exe.

NOTE! Install BIS 2.2 on a local drive. Do not install it on a i network drive.

2. The BIS installation preparation wizard opens. Click Next>.

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Fig. 3.17 BIS Installation Preparation Wizard

The installation wizard inspects the PC and backs up the regis- try files.

Fig. 3.18 PC Examination and Backup

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3. If not already installed, the installation wizard installs the Microsoft® .NET Framework.

Fig. 3.19 .NET Framework Installation

4. The BIS installation wizard opens. Click Next>.

Fig. 3.20 BIS Installation Wizard

5. BIS does not install if the Windows XP Firewall is active. Click Yes, I want to disable the Windows XP Firewall, then click Next>.

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Fig. 3.21 Disable Windows XP Firewall

6. By default, the installation wizard installs the BIS MgtS directory at the root level of the C: drive. If this location is acceptable, click Next>. If you want to select a different installation path, click Browse.

Fig. 3.22 BIS Installation Directory

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7. Use the BIS feature selection window to identify which BIS features you want to install. The default installation includes all BIS features. Click the drop-down menu to the left of each feature that you do not want to install, then click Next>.

Fig. 3.23 BIS Feature Selection

NOTE! Select only the engine(s) and connection(s) that you i purchased from Bosch. Without licensing other features are not useful and increase the used disk space.

8. The BIS installation wizard installs an instance of the Microsoft SQL Server Desktop Engine (MSDE) for the BIS event log and the Security Engine (if you choose to install the Security Engine). This database is a separate named instance. Enter a name in the Instance Name field, then click Next> to continue.

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Fig. 3.24 Microsoft SQL Server for Event Log and Security Engine

NOTE! The number of database users for this named instance i cannot exceed 10.

9. The BIS installation wizard installs an instance of the Microsoft SQL Server for BIS and if needed the ACE. Enter a unique name for each engine in the Instance Name field, then click Next> to continue.

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Fig. 3.25 Microsoft SQL Server for Access Engine

NOTE! In the case of BIS Version 2.2: – A new installation (without SQL Server being present on the computer) will install separate instances of SQL Server 2005 Express Edition with Advanced Services for both – Event Log (together with Security Engine if required) and – Access Engine (if required) – The same previously installed, licensed SQL Server i instance can be selected for both Event Log/Security Engine and Access Engine together, as long as it is SQL Server 2000 SP4 or SQL Server 2005 and not Desktop Engine, Express Edition or Express Edition with Advanced Services. – The unnamed instance (LOCAL) of des SQL Servers 2000 SP4 or 2005 can not be selected for Access Engine, but can be for Event Log/Security Engine. – SQL Server 2008 is not supported.

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10. The BIS installation wizard is ready to install the SQL Server Desktop Engine. Click Next> to continue.

Fig. 3.26 Ready to Install SQL Server Desktop Engine

The SQL Server Desktop Engine installs.

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Fig. 3.27 SQL Server Desktop Engine Installs

The BIS 2.2 application installs.

Fig. 3.28 BIS 2.2 Installs

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If you chose to install Access Engine, the ACE Database installs.

Fig. 3.29 ACE Database Installs

11. BIS installation wizard finishes installing the application. Click Finish.

Fig. 3.30 BIS Installation Finishes

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12. The BIS post-installation read-me file opens. Read the file, then close the window.

Fig. 3.31 Post-Installation Read-me File

13. You must restart the PC to complete the BIS 2.2 installation. Click Yes to restart the PC.

Fig. 3.32 Restart the PC

14. Double-click the BIS Manager shortcut that the installer created on your desktop.

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Fig. 3.33 BIS Manager Shortcut

15. Log onto the BIS Manager. The default operator name and password is Administrator.

Fig. 3.34 BIS Manager Logon Screen

NOTE! The operator name is not case-sensitive, whereas the i password is.

For information on installing a tool for changing the operator name and password, refer to Section 3.7.3 Installing the Change Password Tool, page 84.

3.4.2 Upgrading an Existing BIS Installation Perform this procedure to upgrade an existing BIS installation without losing the current data and configuration files. 1. Back up your BIS installation files, or create an image of the hard disk that contains the BIS installation. For information on backing up the BIS installation files, refer to Section 4.1.1 Back Up a BIS Engine Installation, page 87. 2. Close all BIS windows, and stop the BIS server.

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3. Insert the BIS DVD into your drive and perform the installation procedure as described in Section 3.4.1 Installing BIS for the First Time, page 25. (Upgrades are always installed in the directory of the former version.) 4. When you reach the BIS Select Features screen, select the new BIS 2.2 features to install, then finish the installation as described in Section 3.4.1 Installing BIS for the First Time, page 25.

Fig. 3.35 BIS Feature Selection

5. After completing the installation, use the License tab on the BIS Configuration Manager to import the new license (dongle) file from the Bosch e-mail.

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Fig. 3.36 Import the New License File

NOTE! Upgrading an existing BIS installation does not require a i new dongle from Bosch.

6. Using the BIS 2.2 Configuration Browser, select Hardlock on the Administration tab. Click Read the license file on the login server.

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Fig. 3.37 Read the License File on the Login Server

3.4.3 Configuring DCOM Settings on a Remote Server You must configure the DCOM settings on the remote server to allow the BIS Configuration Browser to browse an OPC server. 1. From the Windows control panel, double-click User Accounts.

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Fig. 3.38 Windows Control Panel

2. Click Create a new account.

Fig. 3.39 User Accounts Window

3. Name the new account MgtS-service, then click Next.

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Fig. 3.40 Name the New User Account

4. Select Computer administrator, then click Create Account.

Fig. 3.41 User Account Type

5. Select the new Mgts-service account.

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Fig. 3.42 Select MgtS-service Account

6. Select Create a password.

Fig. 3.43 Create a Password

7. Type mgts in both password fields, then click Change Password.

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Fig. 3.44 Change Password

8. From the Control Panel window, double-click Administra- tive Tools.

Fig. 3.45 Open Administrative Tools

9. Double-click Component Services.

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Fig. 3.46 Open Component Services

10. Double-click Component Services and Computers, then right-click My Computer and select Properties.

Fig. 3.47 Component Services Window

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11. Select the COM Security tab, then click Edit Default... in the Access Permissions area.

Fig. 3.48 COM Security Tab

12. Click Add....

Fig. 3.49 Access Permissions

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13. Click Advanced....

Fig. 3.50 Select Users or Groups

14. Click Find Now.

Fig. 3.51 Find Users

15. Select MgtS-Service, then click OK.

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Fig. 3.52 Select the MgtS-Service User

16. Click OK.

Fig. 3.53 Selected User

17. Select Allow for both MgtS-Service access permissions, then click OK.

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Fig. 3.54 Allow Access Permissions

18. Click Edit Default... in the Launch and Activation Permis- sions area.

Fig. 3.55 Edit Launch and Activation Permissions Defaults

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19. Repeat Step 12 through Step 16 starting on page 46, then select Allow for all four MgtS-Service launch permissions.

Fig. 3.56 Allow All Launch Permissions

20. Click OK to close the Launch Permission window. 21. Click OK to close the My Computer Properties window.

Fig. 3.57 Edit Launch and Activation Permissions Defaults

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22. Close the Component Services, Administrative Tools, and User Accounts windows.

3.5 Configuring BIS Client Workstations For installations using the Internet Explorer 6 browser, refer to Section 3.5.1 Configuring BIS Client on a PC Running Internet Explorer 6, page 51. For installations using the Internet Explorer 7 browser, refer to Section 3.5.2 Configuring BIS Client on a PC Running Internet Explorer 7, page 57.

3.5.1 Configuring BIS Client on a PC Running Internet Explorer 6 1. Click Start → Control Panel. 2. Double-click Internet Options to open Internet Proper- ties. 3. Click the Connections tab.

Fig. 3.58 Internet Connections Tab

4. Click the Setup… button, then click Next>.

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5. Click Next>. 6. Select Connect to the Internet, then click Next>.

Fig. 3.59 Network Connection Type Screen

7. Select Set up my connection manually, then click Next>.

Fig. 3.60 Network Connection Getting Ready Screen

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8. Select Connect using a broadband connection that is always on, click Next>, then click Finish.

Fig. 3.61 Internet Connection Screen

9. Open Internet Explorer. Select Tools → Internet Options. 10. If you want the BIS operator logon screen to load automatically when the operator launches Internet Explorer, use the General tab to set the home page Address to the address of the BIS remote server.

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Fig. 3.62 Internet Options General Tab

11. On the Security tab, click Trusted Sites, then click the Sites… button.

Fig. 3.63 Trusted Sites Window

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12. Uncheck Require server verification (https) for all sites in this zone. 13. Add http://< BisServerName> to the list of trusted sites. If you are configuring the client on the server PC, also add http://localhost to the list of trusted sites.

NOTE! http:// is an example. Use the name of i your BIS server. For more information, refer to your Network System Administrator.

14. Click OK. 15. On the Security tab, click Custom Level…. 16. In the Security Settings Window, set all ActiveX controls as follows then click OK. Activate – Download of unsigned ActiveX controls (do this only if using Video Engine) – All other ActiveX Controls Deactivate – Download of unsigned ActiveX controls (do this only if not using Video Engine)

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Fig. 3.64 ActiveX Controls Settings

17. Close Internet Explorer. 18. Re-open Internet Explorer.The BIS log-on screen appears.

Fig. 3.65 BIS Log-on Screen

19. Close Internet Explorer without logging into BIS.

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20. Continue with Section 3.5.3 Firewall Configuration, page 62.

3.5.2 Configuring BIS Client on a PC Running Internet Explorer 7 1. Click Start → Settings → Control Panel. 2. Double-click Internet Options.

Fig. 3.66 Control Panel

3. The Internet Properties window opens. If you want the BIS operator interface to open automatically, set the home page to the name of the BIS server.

Fig. 3.67 Internet Properties General Tab

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4. Select the Security tab. Click the Trusted sites icon, then click the Sites button.

Fig. 3.68 Internet Properties Security Tab

5. Add http:// to the list of trusted sites. If you are configuring the client on the server PC, also add http://localhost to the list of trusted sites. Clear the check box Require server verification (https)…, then click Close, OK.

NOTE! http:// is an example. Use the name of i your BIS server. For more information, refer to your network administrator.

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Fig. 3.69 Trusted Sites Window

6. On the Security tab of the Internet Options window, click Custom level.... 7. Modifying the deafult settings for ActiveX: All BIS components (ActiveX, DLL, EXE, CAB) are authenti- cated by a digital signature. BIS therefore stipulates enabling the Internet Explorer security option "Signed ActiveX controls" in BIS client computers instead of the less secure setting "All ActiveX controls".

NOTE! This can only be guaranteed for components which are delivered with the BIS installation kit. Components which were i not delivered with the BIS installation kit may require different Internet Explorer settings.

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NOTE! Whenever the setting "Update Root Certificates" is enabled the operating system tries to validate the certificate via i the Microsoft Windows Update Server, generating an entry in the Event Log.

To avoid this disable the "Update Root Certificates" component by clearing the relevant check box under Start > Control Panel > Add or Remove Programs > Add/ Remove Windows Components

Modify the following settings from their default values: • In the ActiveX section, set: Activate – Allow Scriptlets – Download of signed ActiveX controls – Download of unsigned ActiveX controls (do this only if using Video Engine) – Initialize and script ActiveX controls not marked as safe for scripting – Access data sources across domains

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– Allow scripting of Internet Explorer web browser control – Allow web pages to use restricted protocols for active content – Launching applications and unsafe files Disable – Download of unsigned ActiveX controls (do this only if not using Video Engine) – Use Phishing Filter – Use Popup blocker

Fig. 3.70 Modified Controls Settings

8. Close the Security Settings window. When the warning is shown, click Yes.

Fig. 3.71 Security Settings Warning

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9. Close then re-open Internet Explorer. The BIS log-in screen appears.

Fig. 3.72 BIS Log-in Screen

10. Close Internet Explorer without logging into BIS. 11. Continue with Section 3.5.3 Firewall Configuration, page 62.

3.5.3 Firewall Configuration

General Settings (Regardless of Firewall) Perform the following system configuration settings, regardless of which firewall product is installed: 1. Select Start → Run, then type dcomcnfg [Enter].

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Fig. 3.73 Start DcomCnfg

2. Select Component Service → Computers → My Com- puter.

Fig. 3.74 Component Services Window

3. Right-click My Computer and select Properties.

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Fig. 3.75 Select My Computer’s Properties

4. Select the Default Protocols tab, then select TCP/IP and click Properties....

Fig. 3.76 My Computer Properties Window

5. Click Add, then add port range 5000 -5004 (the TCP ports). Then click OK three times.

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Fig. 3.77 Add TCP Port Range 5000-5004.

6. To configure a Windows firewall, continue with Configuring Windows Firewall on page 65. To configure a third-party firewall, continue with Configur- ing Third-Party Firewall Software on page 70.

Configuring Windows Firewall 1. Select Start → Control Panel → Windows Firewall.

Fig. 3.78 Open Windows Firewall Control Panel

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2. Select the Exceptions tab, then select File and Printer Sharing,

Fig. 3.79 Select File and Printer Sharing

3. Click Add Port..., then add the following BIS ports: • 25922 • 25923 • 25806 • 25902 • 25805 • 26202 • 135

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Fig. 3.80 Adding Communication Ports

4. Select the Advanced tab, then select Local Area Network and click Settings.

Fig. 3.81 Windows Firewall Advanced Tab

5. Select Web Server (HTTP), then click OK.

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Fig. 3.82 Advanced Settings Window

6. Restart the PC. 7. Select Start → Control Panel → Windows Firewall. 8. Click Add Program..., then add C:\MgtS\Configuration- Browser\ BoschST.BIS.ConfigurationBrowser.exe.

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Fig. 3.83 Add a Windows Firewall Exception

9. Select the General tab, turn Windows Firewall On, then click OK.

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Fig. 3.84 Enable Windows Firewall

Configuring Third-Party Firewall Software All third-party firewall software provides a different user interface. Regardless of which firewall software you install, you must allow: – all outbound traffic to localhost on BIS ports 25800 through 27050 (TCP). – all inbound traffic coming from localhost to BIS ports 25800 through 27050 (TCP). – all inbound and outbound traffic between the remote and login servers, using ports 25922 and 26202 (TCP). – traffic on ports 26091, 26099, 26100, and 26098 (TCP) if using the SysTracer application. – all inbound and outbound DCOM traffic to and from the BIS server using ports 5000 through 5004 (TCP). – all netbios traffic to and from the BIS server using ports 137 (UDP), 138 (UDP), 139 (TCP), and 445 (TCP). – all outbound traffic to localhost using HTTP port 80 (TCP). – all outbound traffic to localhost using port 7351 (TCP, dll- host).

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The ports used on the sender PC is undefined, so restricting the sender ports disables communication. You can also limit TCP/IP communication to the executables found in the installation paths of the BIS product.

3.6 Installing Connected Hardware Connecting a Modem for Remote Diagnostics Correctly installing and configuring a dial-up modem on the remote server PC allows Bosch technical support representa- tives to connect to the server PC for BIS troubleshooting pur- poses.

NOTE! Bosch Security Systems recommends using the USRobotics® 56K Fax modem with BIS. i The special characteristics of company private telephone systems must be observed (for example, deactivating dial tone recognition, tone or pulse dialing).

Installing the Modem Hardware Connect the modem to the remote server PC according to the supplied manufacturer documentation. Under Windows XP, many modem types are recognized automatically.

NOTE! Take the special features of the installation into consideration (for example, if the modem does not recognize a i telephone system's dial tone, the option Wait for dial tone before dial must be selected).

Windows XP Installations

NOTE! Windows XP users must be in Administrator mode to i add new hardware.

1. Windows XP initially installs a modem using the default driver provided with XP. To install the driver shipped with

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the modem, click Start, right-click the My Computer icon, then click Properties. 2. Click the Hardware tab, then click Device Manager. 3. Under Modems, double-click U.S. Robotics 56K FAX EXT to view the modem properties. 4. Click the Driver tab, then select Update Driver. 5. Select Install from a list or specific location (Advanced), then click Next. 6. Select Don't search, I will choose the driver to install, then click Next. 7. Ensure U.S. Robotics 56K FAX EXT is still selected, then click Have Disk. 8. Type D:\ (where D is your DVD drive's letter), then click OK. 9. Ensure U.S. Robotics 56K FAX EXT is still selected, then click Next.

NOTE! A Hardware Installation warning might appear. If it does, i click Continue Anyway to proceed with the installation.

10. Click Finish to complete the installation. When the installation is complete, close all open windows.

Windows 2000 Installations

NOTE! Windows 2000 users must be in Administrator mode to i add new hardware.

1. Windows 2000 initially installs a modem using the default driver provided with 2000. To install the driver shipped with the modem, right-click the My Computer icon on the desktop, then click Properties. 2. Click the Hardware tab, then click Device Manager and double-click Modems.

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3. Double-click Standard Modem to view the modem properties. 4. Click the Driver tab, then select Update Driver and click Next. 5. Select Search for a suitable driver for my device (recommended), then click Next. 6. Select CD-ROM drives, then click Next. 7. When Windows locates the driver on the Installation CD-ROM, click Next> to complete the installation.

NOTE! A Digital Signature Not Found warning might appear. If i it does, click Yes to proceed with the installation.

8. Click Finish to complete the installation. When the installation is complete, close all open windows.

Configure Server to Accept an Incoming Connection Perform the following procedure to configure the remote server PC to accept an incoming connection using the dial-up modem: 1. For Windows XP, click Start → Control Panel → Network Connections. For Windows 2000, click Start → Settings → Network and Dial-up Connections. 2. For Windows XP, under Network Tasks, click Create a new connection. For Windows 2000, double-click the Make New Connec- tion icon.

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Fig. 3.85 Create a New Connection

3. Click Next>.

Fig. 3.86 New Connection Wizard

4. Select Set up an advanced connection, then click Next>.

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Fig. 3.87 Set up an Advanced Connection

5. Select Accept incoming connections, then click Next>.

Fig. 3.88 Accept Incoming Connections

6. Select the appropriate modem that is used to receive incoming calls, then click Next>.

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Fig. 3.89 Select Modem

7. Select Do not allow virtual private connections, then click Next>.

Fig. 3.90 Do Not Allow Virtual Private Connections

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8. Select the users who are allowed to dial into the remote server, then click Next>.

Fig. 3.91 User Permissions

NOTE! You must create a new user so that Bosch Technical i Support can dial into the server PC. For more information, contact Bosch Technical Support.

9. Select Internet Protocol (TCP/IP), then click Properties.

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Fig. 3.92 Networking Software

10. Ensure that Allow callers to access my local area network is selected. If no DHCP server is running in your local network, select Specify TCP/IP addresses and define at least two addresses belonging to your subnet.

NOTE! Ensure that the specified addresses are not in use by i any other computer on your network.

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Fig. 3.93 Incoming TCP/IP Properties

11. Click OK → Next → Finish to complete the installation.

Fig. 3.94 Completing the New Connection Window

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12. To allow remote sessions on the remote server PC, right- click the My Computer icon on the PC's desktop. Choose Properties, then Remote. 13. Under Remote desktop, select Allow users to connect remotely to this computer.

3.7 Installing BIS Tools BIS allows you to install tools for: – Limiting the network bandwidth used by BIS – Checking detailed information about a BIS client PC – Changing BIS passwords Perform the following procedure to install these tools:

NOTE! This procedure works on both the BIS login server and i on BIS client PCs.

1. Open Internet Explorer. 2. In the address field, type http:///ClientDeploy/ Tools.aspx, then press [Enter].

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Fig. 3.95 BIS Tools Download Page

NOTE! If, when you launch Internet Explorer, the address field is hidden, click the Windows Start button, then select Run.... In i the Open field, type iexplore http:/// ClientDeploy/Tools.aspx, then press [Enter].

3. Refer to the following sections to install these tools. For information on using these tools, refer to the BIS Configura- tion online help.

3.7.1 Installing the NetLimiter Driver 1. From the BIS Tools Download page, click Download NetLimiter Driver. 2. The File Download - Security Warning dialog opens. Click Run.

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Fig. 3.96 File Download - Security Warning Dialog

3. The Internet Explorer - Security Warning dialog opens. Click Run.

Fig. 3.97 Internet Explorer - Security Warning Dialog

4. The NetLimiterServer dialog opens, asking you to restart the system. Click Yes.

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Fig. 3.98 NetLimiter Server Dialog

5. For information on configuring the NetLimiter Server, refer to the BIS Configuration online help.

3.7.2 Installing the Client Information Tool 1. From the BIS Tools Download page, click Download Client Info. 2. The File Download - Security Warning dialog opens. Click Run.

Fig. 3.99 File Download - Security Warning Dialog

3. The Internet Explorer - Security Warning dialog opens. Click Run.

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Fig. 3.100 Internet Explorer - Security Warning Dialog

4. The ClientInfo dialog opens, providing detailed information about the client PC.

Fig. 3.101 ClientInfo Dialog

3.7.3 Installing the Change Password Tool 1. From the BIS Tools Download page, click Download Client Info.

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2. The File Download - Security Warning dialog opens. Click Run.

Fig. 3.102 File Download - Security Warning Dialog

3. The Internet Explorer - Security Warning dialog opens. Click Run.

Fig. 3.103 Internet Explorer - Security Warning Dialog

4. The BIS-ChangePassword shortcut installs on the desktop.

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Fig. 3.104 BIS-ChangePassword Shortcut

5. For information on changing BIS passwords, refer to the BIS Configuration online help.

3.8 Engine-Specific Installation Information For additional installation information for the different BIS 2.2 engines, refer to the installation manuals listed in Table 3.2.

Installation Manual BIS Engine Part Number

Security Engine F.01U.028.295

Automation Engine F.01U.028.293

Access Engine F.01U.028.713

Video Engine F.01U.028.325

Table 3.2 BIS 2.2 Engine-Specific Installation Manuals

3.9 Migration of Event Log data The import of Event Log data from previous versions is described in the online help for the BIS Manager.

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4 Maintenance A qualified specialist should perform maintenance and inspec- tions at regularly scheduled intervals.

NOTE! Back up the data before executing any checks on the i hard disk.

4.1 Backup and Restore Each BIS engine provides you with an easy method for: – Backing up the Engine configurations. Refer to Section 4.1.1 Back Up a BIS Engine Installation, page 87. – Restoring an Engine configuration that was previously backed up. Refer to Section 4.1.2 Restore a BIS Engine Installation, page 90.

4.1.1 Back Up a BIS Engine Installation NOTE! This procedure does not back up the following: – Firewall settings i – Event Log database – Log files

NOTE! You must start the BIS server before performing a i backup.

1. Ensure that the BIS server is started. The indicator in the bottom right corner of BIS Manager is green.

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Fig. 4.1 Start BIS Server

2. Select the Backup/Restore Configuration tab.

Fig. 4.2 Backup/Restore Configuration Tab

3. Click Backup. The Backup status window appears.

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Fig. 4.3 Backup Status Window

BIS indicates that the installed BIS engines were backed up successfully.

Fig. 4.4 BIS Backup Successful

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4.1.2 Restore a BIS Engine Installation NOTE! Ensure that the backup configuration is located in the i C:\Backup directory before you perform an Engine configuration restore.

NOTE! You must stop the BIS server before performing a i restore.

NOTE! When you perform a restore, the PC name must be the i same as it was when the backup was created.

NOTE! You cannot perform a restore until after you create a i backup. For more information, refer to Section 4.1.1 Back Up a BIS Engine Installation, page 87.

1. Ensure that the BIS server is stopped. The indicator in the bottom-right corner of BIS Manager is red.

Fig. 4.5 Stop BIS Server

2. Select the Backup/Restore Configuration tab.

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Fig. 4.6 Backup/Restore Configuration Tab

3. BIS warns you that a backup configuration will replace the existing configuration. Click Yes.

Fig. 4.7 BIS Configuration Restore Warning

4. The configuration Restore status window appears.

Fig. 4.8 Restore Status Window

5. When the configuration restore is complete, BIS asks if you want to start the BIS server. If you do, click Yes.

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Fig. 4.9 Restore BIS Server

4.2 View System Errors View system errors as part of all inspection and service work. Do this from the server using the BIS Manager's Error protocol tab.

4.3 Checks Check the following items during maintenance work: – Check the hard disk for faults (refer to Section 4.3.1 Check Hard Disk for Faults, page 93). – Check the capacity of the hard disk. – Optimize the hard disk as required (refer to Section 4.3.2 Optimize the Hard Disk, page 93). – Check the operation of the CD drives. – Check the monitor for poor resolution and image distor- tion. – Check the monitor for dirt, and clean as required. – Check the operation of the mouse, and clean its mechani- cal components (ball and rollers) with a suitable cleaner as required. – Check the printer for dirt, and clean as required. – Check the printer supplies for toner or ink and paper. – Check all plug connections and cables for correct fit and damage. Replace damaged components as required. – Check the system clock and adjust as required. – Check the power supply unit fan and the processor fan for dirt, and clean as required.

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– Check the connection to the control center, and activate a test alarm (refer to Operator Alarms and Simulation Alarms in the BIS Operation online help).

4.3.1 Check Hard Disk for Faults 1. Close all open programs on the server, and stop all other computers in the system to avoid access problems if attempts are made to exchange data during the check. 2. If the hard disk has two partitions, test the second partition first. 3. Double-click My Computer, then right-click the hard disk icon. 4. Select Properties, then the Tools tab in the Properties dialog box. 5. Click Check now and activate the desired options for the data carrier check. The test ends with an execution message.

NOTE! If you perform the check on the first partition of a hard disk with two partitions, an error message appears if the Automatically fix file system errors option is selected. i Answer Yes to the question Do you want to schedule this disk check to occur the next time you restart the computer?. Then restart the server.

4.3.2 Optimize the Hard Disk Access the hard disk optimization programs (defragmentation and cleanup) using Start → All Programs → Accessories → System Tools → Disk Defragmenter or Disk Cleanup.

4.4 Back Up the Server’s Hard Disk Follow the same backup procedure for the BIS server PC that you would for any server that contains critical data.

NOTE! Bosch Security Systems strongly recommends that you i back up the BIS server using a Redundant Array of Inexpensive Disks (RAID) or a Storage Area Network (SAN).

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4.5 Faults The BIS interfaces and the server functions are monitored. If a fault occurs on these units, a corresponding message appears on the screen. The text of the error message can reveal the action you should take. If the fault is not specific, check for a loose cable. If the fault cannot be corrected, contact the service department or the product support department. Before calling for service, write down the exact wording of the error message, as well as the system functions that were executed immediately before the error occurred.

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Bosch Sicherheitssysteme GmbH Robert-Koch-Straße 100 D-85521 Ottobrunn Germany Phone +49 89 6290-0 Fax +49 89 6290-1020 www.bosch-securitysystems.com © Bosch Sicherheitssysteme GmbH, 2007