October 2020

Lead Service Line Reimbursement is Available Now! IN THIS ISSUE: At the beginning of October, Reimbursement Process To simplify the process, PWSA announced a new PWSA has coordinated with 1 Lead Line 1. Contact Dollar Energy Fund Reimbursement addition to its Community Lead at 866-762-2348. Dollar local licensed plumbers to Response. We will reimburse Energy Fund will confirm your compile a list of companies 2 Director’s Cut up to 100% of eligible costs income to determine your that will complete the work on 3 In the Community for a private lead service line reimbursement amount. the terms set out by PWSA. In the News replacement. By following If customers work with an 5 2. Hire a plumber. You can Team PGH2O a few easy steps, PWSA’s choose from PWSA’s list of approved PWSA plumber, 6 water service customers can approved plumbers, who have the plumber will agree to 8 Engineering & work with a private plumber agreed to PWSA’s program hold off on any charges until Construction to complete private side lead guidelines, making the process reimbursement. This means 10 Development Report service line replacements and easier for you. customers will not have to pay 11 Water Wise receive a minimum of a $1,000 3. Complete and submit estimate. for eligible costs up front while reimbursement. Meet with your plumber so waiting to be reimbursed. 12 PGH2O Connect Those who are concerned the plumber can complete an While we believe working with about a lead service line at estimate form to submit to our these plumbers will make the COMING UP: PWSA Lead Help staff. process easier, customers their property can complete 2020 Board Meetings the work quickly while PWSA 4. Replace the lead service line. may work with any licensed November 20 works towards its goal of Your plumber will complete the plumber they choose. December 18 systematically replacing all lead work and then the PWSA Lead Meetings begin at 10:00am and service lines by 2026. This Help staff will provide you with are open to the public. Due to flushing instructions, a pitcher COVID-19, meetings will be held via program is an expansion of our For more information, filter, and a test kit for your teleconference until further notice. existing private lead service water after construction. visit lead.pgh2o.com/ Visit pgh2o.com/events-meetings for line replacement offerings, with LeadReimbursement. the most updated information. more income eligibility tiers 5. Complete and submit invoice. available. Your plumber will submit the Due to restrictions on final invoice to PWSA for events from COVID-19, Water service lines are a joint reimbursement of the eligible meetings may be tentative responsibility, with the portion costs. or postponed. For the most updated information, between the water main and please visit our website the curb box belonging to at pgh2o.com/events- PWSA and the portion from meetings the curb box to the home belonging to the homeowner. Our Reimbursement Program “We hope that will reimburse the costs of a homeowners and privately-owned lead service line replacement. If your tenants will take private plumber discovers a advantage of this publicly-owned lead service process to receive line attached to the private line, they will coordinate with us to reimbursement for replace the public line at the replacing their private same time. lead service line and improving water quality at their homes.” PWSA Executive Director, Will Pickering DIRECTOR’S CUT

DIRECTOR’S CUT By Executive Director Will Pickering

Rate settlement prioritizes customer assistance and enhances programs for those that need it most. Our recent rate settlement proposal submitted to the will allow for the routine replacement of water mains Pennsylvania Public Utility Commission (PUC) on September throughout Pittsburgh and to continue replacing lead 30th strikes a balance between the needs of our most services lines. vulnerable customers and the improvements we need to make to our water and sewer systems. We have learned from the past that we cannot put off investing in our water systems. To provide customers The proposal prioritizes our lower income customers by with an uninterrupted water supply and to deliver the expanding customer assistance programs to help make bills safest water possible, we must move forward with this as affordable as possible for those that need it most. investment. This is the right thing to do. During these challenging times, This rate settlement is a thoughtful compromise customer protections and the affordability of our rates between investing in our aging infrastructure while cannot be ignored. No one should have to choose between also addressing affordability concerns for our lower paying their water bill and other essential expenses. While income customers. As a publicly owned and managed the PUC is still reviewing our settlement, this is what water and sewer authority, every dollar we receive from customers can expect to see on their bill in early 2021 if it is ratepayers is reinvested back into our infrastructure and approved. the improvements we are making to provide high quality, The settlement includes a 5.7% increase in base rates for reliable water and wastewater services. water and wastewater charges, and 5% distribution system If your family is having a difficult time staying current with improvement charges (DSIC) for both water and sewer. This your water bill, please contact us as soon as possible. equals a $6.85 increase for the average residential customer Our suspension of water shutoffs will continue into 2021. using 3,000 gallons of water per month. Additionally, If you are not able to pay your bill, your balance will customers enrolled in our income-based Bill Discount continue to accrue. By contacting us now, you can enroll Program using up to 5,000 gallons of water per month in a payment plan and begin making payments that fit would see a reduction in their total monthly bill compared to your budget. For more information about our Customer existing rates. Assistance Programs, please visit www.pgh2o.com/CAP. The proposal also includes enhancements to existing To enroll, please contact Dollar Energy Fund by calling, customer assistance programs. The discount available (866) 762-2348. through the Bill Discount Program would increase from 75% on fixed charges to 100% and our very low-income customers could receive a 20% reduction on water usage. Additionally, more customers would be protected from “This rate settlement water shutoffs during the winter by increasing eligibility to 300% of the Federal Poverty Level. Under our expanded is a thoughtful customer assistance outreach program, we hope to increase compromise between enrollment in our programs and help customers reduce their bills. investing in our aging The rate increase, which would go into effect on or after infrastructure while January 14th with approval from the PUC, would result in an additional $14,150,000 in water revenue and an additional also addressing $4,850,000 in wastewater revenue. This additional funding affordability concerns would go towards improving our drinking water treatment and distribution system, rebuilding aging sewer lines, for our lower income and designing innovative stormwater mitigation projects. In addition to large construction projects, this increase customers.”

CURRENTS | October 2020 2 PGH2O IN THE COMMUNITY

Getting Stuff Done (GSD): Going above and beyond! Earlier this month, we celebrated our outstanding Customer Service Department during Customer Service Week. The accolades our representatives received from a variety of customers illustrate the critical role they play in our success. GSD Thank you, Customer Service! Patient Public Service

Customer Service Representative, Rebecca Copney received praise from a customer that took the time to answer several billing related questions. The customer especially appreciated Rebecca’s patience as they worked together towards a solution. Thank you for getting stuff done, Rebecca!

Superb Service

A customer called to share her satisfaction with Customer Service Representative, Michael Anania.

Customer Service week 2019. “I was very pleased with the level of service I received,” wrote the customer. Awesome Autumn Thank you, Michael, for your excellent work! We received a call from a customer sharing that Customer Service Representative, Autumn Graham Polite and Professional listened very well and walked her through what she needed to do next regarding a meter issue. “Polite, professional, and caring,” were the words a “She was so wonderful she made me cry!” the customer used to describe the service that Customer customer said. Service Representative, Aileen Evans provided during a call. Thank you, Autumn, for your commitment to quality customer service! “I wish I could work with more people like Aileen,” he said. Thank you, and keep making us proud, Aileen! Billing Brilliance A customer called to say she was satisfied with the Amazing Amber excellent customer service she received from Customer Service Representative, Janine Garlicki. One of our customers gave us a call to thank Customer Service Representative, Amber McNeal for a job well done. The customer said that Janine was “patient, kind, and sweet,” as she worked to resolve a billing-related “Amber took her time to explain and deserves kudos and matter. “She made my day and made me smile.” a free lunch!” wrote the customer. Keep up the great work, Janine! Great job earning this well-deserved praise, Amber!

CURRENTS | October 2020 3 PGH2O IN THE COMMUNITY

PWSA Receives Award for Community Lead Response Program PWSA was awarded Special Project of the Year at the October PGH2O IN THE 5th March of Dimes Pittsburgh Transportation, Building & COMMUNITY Construction Award Ceremony.

The March of Dimes Awards Due to restrictions on highlights local leaders and events from COVID-19, innovative projects in the labor in-person meetings have and industry arena. Presented been suspended to protect virtually, the Special Project of public health. the Year award recognized our Community Lead Response Program. Allegheny West Civic The program has become a Council Community Meeting model for other U.S. cities by October 13 achieving several initiatives such Virtual events as: • Creating a comprehensive Bunkerhill Street Water community engagement Main Replacement Project strategy Meeting October 13 • Replacing almost 8,000 public Virtual meeting and over 5,000 private lead service lines over the past four years MonOakland Mobility Public Meeting • Providing, on average, over October 21 10,000 free lead testing kits and Virtual meeting 4,000 free water filter pitchers on an annual basis March of Dimes is an organization that promotes the health and welfare of moms and babies through advocacy, education, and research. Learn more about the To schedule a future March of Dimes mission on their website at marchofdimes.org. presentation in your community, go to: “I am honored to accept the Special Project of the Year award for our Community Lead Response Program,” said Executive Director Will Pickering. “The project title pgh2o.com/request-us-event is fitting as this has been a community-led effort from our employees, elected officials, consultants, contractors, and customers. Thank you to the March of Dimes Event Leadership for recognizing our commitment to continue to provide safe drinking water for moms and babies.”

Imagine a Day Without Water On October 21, 2020, PWSA joined the sixth annual ‘Imagine a Day Without Water,’ to raise awareness and educate America about the value of water to our communities. On this nationwide day of advocacy, we recognized the importance of maintaining our water infrastructure. The investment we will make over the next several years will improve water quality, safety, and the reliability of our water system for current and future generations of Pittsburgh residents and businesses. www.pgh2o.com/value-water. #ValueWater

CURRENTS | October 2020 4 PGH2O IN THE NEWS 10th Street Reopens After Nearly Media and One Year of Repairs Press Releases 10th Street, between Penn Avenue and Liberty Avenue, MEDIA COVERAGE reopened to traffic after a major sinkhole that collapsed in October of last year. Low-income customers will get The effort to repair all underground bulkhead to the sewer manhole help with their bills in PWSA infrastructure and rebuild the street that was damaged when the street proposal for a rate increase, was an extensive coordination effort collapsed. After all repairs were Post-Gazette taken on by the City of Pittsburgh, complete, they filled the hole with PWSA, Duquesne Light, Pittsburgh stone, replaced bricks, and poured PWSA is now offering new lead Allegheny County Thermal (PACT), new concrete to reopen the street to line reimbursement program, Peoples Gas, and Comcast. PWSA car and pedestrian traffic. South Pittsburgh Reporter quickly took on the roll of clearing At the end of the project, crews the debris from the sinkhole and completed the following: Audrey Murrell to Serve on rebuilding the street. Pittsburgh Water and Sewer • Added approximately 746 tons of Authority Board of Directors, We cleared approximately 2,500 stone backfill to the sinkhole tons of debris from the 48-inch sewer Pittwire running down 10th Street to the • Replaced 2,097 square feet of bricks Allegheny River outfall point, utilizing a Why Does Frick Park Have Fire vactor machine sitting on a river barge • Poured approximately 395 tons of Hydrants?, WESA and a diver to remove debris from the concrete river bed. • Logged over 1,100 hours of work to Covid-19 Challenges & complete the project Investing in Infrastructure, A PWSA contractor then took the Water and Wastes Digest lead on removing all debris from We would like to thank the businesses, residents, and visitors to the sinkhole, giving space for Schenley Park plan touted the Cultural District for their patience other utilities to repair damaged as ‘project of a generation’; and understanding while we worked infrastructure. As part of the rebuilding residents can weigh in on to bring 10th Street back! process, we also installed a new controversial electric shuttle, Post-Gazette

PRESS RELEASES

PWSA Announces Rate Settlement with Public Utility Commission, September 30

PWSA Unveils New Lead Service Line Reimbursement Program, October 1

PWSA Receives Award for Community Lead Response Program, October 5

BEFORE: PWSA construction crews clearing out the AFTER: 10th Street reopened to traffic. Water Education Keeps Your sinkhole Class Engaged, October 6

Imagine a Day Without Water 2020, October 21

CURRENTS | October 2020 5 TEAM PGH2O

Employee Spotlight Our water quality and compliance teams provide water of the highest standards to customers.

Dan Thiessen, Scientist II, at PWSA Considered by the team to be one specializes in writing compliance of the most rewarding positions reports and agrees that the water at PWSA, the water quality and quality and compliance teams have compliance team aim to keep the one of PWSA’s most rewarding jobs. public safe through testing and “The data that we track and reporting. The abundance of testing report makes sure the water that that the team conducts should is distributed by PWSA is safe for make customers feel safe knowing people to drink and enjoy.” that the water provided by PWSA consistently meets requirements set By recording and submitting data and forth by government regulators. Compliance Team pictured from left: Environmental information, PWSA is able to track ompliance Coordinator, Frank Davis; Administrative and analyze those reports to help When problems arise with PWSA Assistant, Aimee Butch; Scientist I, Adam Votedian; Senior infrastructure the compliance and Manager, Water Quality/Environmental Compliance, Faith improve water quality. Wydra; and Scientist II, Daniel Thiessen. water teams are quick to respond Since PWSA is a public water and ensure that safe and healthy Water Quality Team not pictured: Chemist I’s, Erich provider, several government Schafrick, Paris Bundrige, Robert Gomez, and Jonathan water is available to all residents. Seward; Chemist II, John Carroll; Project Manager, Linda programs set specific standards Leopold; and Water Quality Data Manager Michael with reporting requirements. The Czypinski. Department of Environmental The scientists and chemists that make Protection (DEP) is our primary up the team are integral to safeguarding regulatory agency. To accommodate the quality of drinking water for all the DEP requirements, the customers. Made up of two distinct compliance team routinely conducts divisions, compliance and water quality, inspections with agency members the team has eleven members. and submits reports and data to the review agencies. The water quality division is tasked with laboratory testing and research Due to the ongoing COVID-19 “We ensure the to monitor chemical balances in the pandemic, the compliance team water. Critical duties require conducting has conducted virtual inspections safety of our field sampling tests, lab analysis, with DEP regulators at treatment population by and investigation into our water sites to provide photographic infrastructure. The compliance team evidence to the agency. These virtual providing safe assists with water sampling and testing inspections are an example of our water through but mainly focuses on compliance compliance team’s adaptability to reporting to oversight agencies. meet requirements set forth by the rigorous testing and oversight agencies and maintain Erich Schafrick, who works as a Chemist a safe workspace at the treatment monitoring of our I, recognizes the importance of testing sites. levels in water. Erich primarily conducts systems.” quality control on our Highland Park The water quality and compliance PWSA Senior Manager, Reservoir to routinely test pH levels. teams have several new and exciting Water Quality/Environmental initiatives to improve water quality. Compliance, Faith Wydra Senior Manager, Water Quality/ One example is a pilot plant. Here, Environmental Compliance, Faith Wydra the team can research and test new stated, chemicals and trials for possible DEP “We have the most important and most and other governmental agencies’ rewarding job at PWSA. We have to approval. These trials allow PWSA ensure the safety of our population by scientists to improve the processes providing safe water through rigorous and chemicals used to treat our testing and monitoring of our systems.” water. CURRENTS | October 2020 6 TEAM PGH2O

Job Postings Interested in working at PWSA? We are looking for dedicated and talented people to join our team.

Director of Water Quality Administration Senior Counsel - Environmental Administration Law Senior Group Manager, Stormwater Engineering & Construction Senior Group Manager, Wastewater Engineering & Construction Project Manager Engineering & Construction Associate Project Manager Engineering & Construction New Hires Promotions Inspector II WELCOME ABOARD! CONGRATULATIONS! Engineering & Construction Plant Operator Sammie Walker Austin Biondo Water Quality & Production Laborer Sewer Service Foreman Electrician Robert Hamilton Water Quality & Production Laborer Inspector II Field Operations Steamfitter Field Operations Plumber Field Operations Customer Service Representative (Full-time and Part-time) Customer Service

Visit pgh2o.com/about-us/careers to learn more.

CURRENTS | October 2020 7 ENGINEERING AND CONSTRUCTION District Report: Water Upgrades, Green Infrastructure, and Sewer Rehab in District 3 Allentown, Arlington, Arlington Heights, Beltzhoover, Central Oakland, Knoxville, Mt. Oliver, Oakcliffe, South Side Slopes, South Oakland, and St. Clair.

Water Upgrades In 2020, PWSA continued work in sewer system and reduce combined District 3, covering portions of the the District in the form of water main sewer overflows (CSO) to the south end of Pittsburgh and portions replacement projects. Water main Monongahela River by 6-7 million replacement is a more efficient process of Oakland across the Monongahela gallons per year. PWSA and the as it ensures the street is outfitted City have just finished 90% design River, has been the site of several with a new water main and all lead drawings with final design being lead service line and water main service lines are also replaced during projects within the last two years. To the work. An impressive 24 water completed in mid-December 2020. determine the optimal locations to mains have been selected in the The anticipated construction start date find and replace lead service lines, South Side Slopes neighborhood, with is April 2021. PWSA assesses historical construction many streets already completed! For Planned Sewer Rehabilitation records, Census data, and blood lead more information on this project, visit PWSA’s engineering and construction records from the Allegheny County pgh2o.com/SouthSideSlopesWaterMains. team are planning their sewer Health Department. These data points In addition to the South Side Slopes, rehabilitation work for next year, are overlaid and weighted to ultimately PWSA has made an important water main which includes approximately five determine which areas of Pittsburgh upgrade on Bates Street. Crews replaced miles in the South Side Slopes area! contractors should inspect and replace approximately 1,500 feet of water main While five miles are currently slated, lead lines, where found. on this busy street during nighttime construction to ensure reliable water televised footage of the sewers and This analysis resulted in several service for years to come. other analysis will ultimately determine work areas targeting District 3 Stormwater Investment which sewers need investment. neighborhoods, like the South Side Sewer rehabilitation involves a tailored Slopes, South Side Flats, Allentown, In collaboration with the City approach to bring the sewer back into and Oakland. Over the course of of Pittsburgh’s South Side Park working condition while minimizing 2018 and 2019, PWSA has made the Stormwater Improvement Project, excavations. Methods include sewer following investment in the District: PWSA is providing stormwater management and green infrastructure lining, which involves curing a • Addressed a grand total of 2,063 within South Side Park. The reinforcing sleeve inside the pipe to locations for lead service line stormwater management will consist repair small cracks, as well as some replacement, with a 71% response of underground detention systems, limited excavations and repairs. Work rate from residents to complete work on these sewers will begin in 2021. at their properties. natural grass swales and bio-retention facilities. These stormwater facilities • Of those approximately 2,000 sites, will capture and detain the first PWSA replaced 813 public lead service lines and 572 private lead 1.5-inches of stormwater runoff over service lines. nine acres of park impervious area. These facilities are anticipated to • This work combined to an increase capacity in our downstream approximately $8.7 million investment in the area, based on the average cost of a lead service line replacement.

Locations of Lead Styrene sewer liner being installed via a manhole. Service Line and Water Main Replacement locations

CURRENTS | October 2020 8 ENGINEERING AND CONSTRUCTION

2020 Capital Spending Looking closer at our Capital Improvement Program.

As of October 7th, we have spent $79,934,373 on infrastructure improvements throughout the year. The projects in each category reflect the variety of work we are doing throughout Pittsburgh. Many of the projects within our CIP will help to improve safety and operational reliability and ensure that we are meeting or exceeding all water quality and regulatory requirements. Some of the projects where the most amount of spending occurred in October include improvements to the Herron Hill Reservoir, sewer system improvements within the 31st Ward, replacing catch basins and storm inlets, and ongoing work to improve our water distribution and treatment systems. For more information visit www.pgh2o. com/CIP. The chart below highlights the categories that make up our Capital Improvement Program (CIP). The CIP is a strategic planning and budget document that describes the planning The photo to the left features the Herron Hill Reservoir and construction projects we will advance over a five-year and Tank prior to construction. period. Most of the projects pertain to the improvements we are making to our water, wastewater, and stormwater infrastructure. It also includes a small category for other miscellaneous projects that include vehicle and fleet management, property acquisition as well as facility and technology upgrades.

CURRENTS | October 2020 9 DEVELOPMENT REPORT

Digging Into Development Did you know that PWSA has a development services team?

This cross-departmental group handles a wide variety of PWSA issues three basic permit types: over-the-counter, functions that support private development within PWSA’s residential, and development. Our over-the-counter service area. This new monthly article dig deep into what permits typically support a construction project such development services means to the organization and our as fire hydrant flow tests and temporary meters to use customers. on construction sites. Residential permits are issued Generally, the team specializes in guiding applicants for single-family homes. Development permits include through the permitting process. They verify a project meets projects like multi-family homes and large scale mixed-use PWSA minimum requirements by reviewing and issuing and commercial developments. We will teach you more permits. They are here to help answer questions, resolve about permits but if you can’t wait, visit our website at issues, and should always be your first stop when looking pgh2o.com/developers-contractors-vendors/permits for information from PWSA for your project. Over the next several months, we will introduce you to the What do we mean when we say permits? Any new development services team, their functions, and provide construction requiring water and/or sewer service, existing some interesting statistics. If you have specific topics you properties undergoing renovations that require new service would like to hear about in this article, send an email to or increasing service, and extensions of public water and [email protected]. sewer lines to serve a new development require permits from PWSA.

PWSA crews working at construction site

CURRENTS | October 2020 10 WATER WISE

New Billing System Coming Soon Keep Leaves Out of Storm As part of ongoing enhancements to better serve customers, Drains we are planning to launch a new billing and payment system in January 2021. We are partnering with a new bill-pay vendor, Autumn brings brilliant colors to Pittsburgh’s trees, KUBRA, to implement improved processes and platforms for but fallen leaves can cause challenges for our mailed bills, online billing, and a variety of payment options. Our sewers and streams. goal is to make receiving and paying your bill more streamlined, Leaves left on the ground can block and clog storm easy, and convenient. drains, contributing to street flooding when it rains. Billing statements will look very similar to the current bill design, Excess leaves can also cause nutrient pollution and with a few small changes for improved processing. For mailed oxygen depletion in our streams and rivers when bills, statements with the same billing address will be bundled carried there through storm drains and sewer pipes, into larger envelopes for customers with multiple accounts. which harms fish and other wildlife. The new cash payment system will work at more retail locations Do your part to help protect storm drains and streams: so that customers have more options for convenient cash • Do not rake or blow leaves off your property into the payments. KUBRA’s EZ-PAY portal will help customers make street. quick, one-time payments by credit card, debit card, or bank • Do not pile leaves or other yard waste near storm account. In addition, customers enrolled in paperless billing will drains. be able to easily view their bill, make one-time payments, set • Place your leaves in a bag for curbside yard debris up recurring payments, and manage notifications all on our new collection or compost them at home. online billing and payment portal. • If you have a mulching lawnmower, use it to recycle leaves and their nutrients into your lawn. • If you see leaves or other debris on top of a storm drain grate, carefully remove them and dispose of them properly if safe to do so. However, never attempt to reach inside a storm drain or lift the grate. If you see a clogged or broken storm drain, please call our 24/7 Dispatch at 412-255-2423 (Press 1), contact us @pgh2o on Twitter, or fill out our Report an Issue webform so that we can send out a crew.

Learn more at pgh2o.com/reducing-stormwater-pollution and pittsburghpa.gov/dpw/leaf-waste.

CURRENTS | October 2020 11 PGH2O CONNECT Board of Directors Paul Leger Chair Erika Strassburger Customer Assistance Vice Chairperson Jim Turner Program Secretary Michael Domach Assistant Secretary/Treasurer Audrey Murrell Our Customer Assistance Programs are designed to provide financial relief Member for income-qualified residential customers who are having difficulty paying BJ Leber their water and sewer bill. Member For more information about our programs, including the Winter Shut-off Rosamaria Cristello Moratorium, Bill Discount, Cash Assistance, and Free Private Lead Line Member Replacements, please visit pgh2o.com/CAP or call Dollar Energy Fund at Currents Contributors 866.762.2348. Will Pickering Executive Director Rebecca Zito Acting Senior Manager of Public Affairs Do We Have Your Julie Asciolla Industry Relations Manager Number? Rachel Rampa Senior Public Affairs Coordinator Mora McLaughlin Construction Communications Did you know that we call customers during water emergencies and outages? Project Manager It is important to verify that we have the best number to reach you. You can Jordan Treaster even add multiple numbers for your account, so your entire household is Development Coordinator informed about our work. Elaine Hinrichs Education and Outreach HOW DO I UPDATE MY CONTACT INFORMATION? Associate Call PWSA Customer Service: 412.255.2423 (Press 5) Hali Hetz Or visit our website: pgh2o.com/pay Public Affairs Associate PWSA is committed to maintaining and protecting the confidentiality and privacy of our Nick Letzkus customers and will not share your information with third party vendors. Public Affairs Associate

Stay in the know with PGH2O! Penn Liberty Plaza 1 1200 Penn Avenue Pittsburgh, PA 15222 Join our email list to make sure you’re getting the latest news and updates. Signing up is Customer Service T 412.255.2423 (Press 5) simple at pgh2o.com/subscribe or view online at F 412.255.2475 pgh2o.com/newsletters. [email protected]

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