UNICEF Canada Volunteer Handbook

Vol. Hand. Cover 07:Layout 1 7/16/08 3:31 PM Page 1

UNICEF CANADA 2200 Yonge Street, Suite 1100 Toronto, ON M4S 2C6 Tel: (416) 482-4444 Toll free: 1 800 567-4483 Fax: (416) 482-8035 E-mail: info@unicef.ca Web: www.unicef.ca

UNICEF BRITISH COLUMBIA UNICEF ALBERTA UNICEF PRAIRIE REGION 201-3077 Granville Street 301 14th Street NW, #140 323-112 Market Avenue Vancouver, BC V6H 3J9 Calgary, AB T2N 2A1 Winnipeg, MB R3B 0P4 Tel : (604) 874-3666 Tel: (403) 270-2857 Tel: (204) 477-4600 Toll-free : 1 800 381-4343 Toll-free : 1 800 819-0889 Toll-free: 1 866 888-6088 Fax : (604) 874-5411 Fax: (403) 283-0115 Fax: (204) 477-4040 Regional Director: Regional Director: Regional Director: Tricia Schers Shirley Kepper Holly Davidson

UNICEF ONTARIO UNICEF QUÉBEC UNICEF ATLANTIC REGION 2200 Yonge Street, Suite 1100 1100, rue de la Gauchetière Ouest, 103-11 Thornhill Drive Toronto, ON M4S 2C6 bureau C-21 Dartmouth, NS B3B 1R9 Tel: (416) 482-4444 Montréal, QC H3B 2S2 Tel: (902) 422-6000 y e

Toll-free: 1 800 567-4483 Tel : (514) 288-5134 Toll-free: 1 877 786-4233 n k c a

Fax: (416) 482-8035 Toll-free: 1 866 363-2687 Fax: (902) 425-3002 S i r a K Regional Director: / Fax : (514) 288-7243 Regional Director: a d a n

Jacqueline Jones Executive Director: John Humble a C F E C

Lili-Anna Peresa I N Charitable Registration Number: 122680572 RR0001 U © UNICEF Canada Volunteer Handbook

For every child Health, Education, Equality, Protection Vol. Hand. Cover 07:Layout 1 7/16/08 3:31 PM Page 2

NOTES

WHATʼS IN THIS HANDBOOK ______

Welcome ...... 1 ______

UNICEF International ...... 2 ______

UNICEF Canada ...... 5 ______

Volunteering with UNICEF Canada ...... 11 ______

Appendices ______

A. FAQs about UNICEF ...... 18 ______

B. Volunteer Policies ...... 20 ______

______

______2008 ______

______INFORMATION SOURCES ______Highlights from the 2004 Canada Survey of Giving, Volunteering and Participating, Ministry of Industry, Statistics Canada, 2006. ______UNICEF Volunteer Management Manual, 2006 ______www.unicef.ca ______

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4 UNICEF Canada Volunteer Handbook 2008 Overview of UNICEF Canada

UNICEF Canada’s Mission

To engage Canadians of all ages to help support every child around the world to grow up healthy, educated and safe.

UNICEF Canada’s Vision That UNICEF Canada will be the first choice for those who want to make a difference in the

lives of children around the world.

UNICEF Canada is committed to:

• Children’s rights and protection; • Raising funds to support our development, education and advocacy programmes; • Our public education and advocacy work in Canada, which is critical to our ability to fund and support our programmes; • Our volunteers, who are and will continue to be a valuable resource; • Our staff, who execute our programmes; • Making the most effective use of the funds entrusted to us; and • Providing non-partisan and non-sectarian support of broadly-based programmes in developing countries, which are carried out through local partnerships and which will benefit the maximum number of children.

By operating according to these principles, we believe that we will mobilize the support of all Canadians and be a dynamic source of help for the world’s underserved children.

UNICEF Canada Values As staff and volunteers, we care deeply about our work on behalf of the world’s children, and always represent this work with integrity. • Passionate & Principled – staff and volunteers have an unshakeable commitment to the rights of children • Resolute and unwavering – we are committed to the advancement of children’s rights and not intimidated by those with opposing views • Influential and Visionary – we are unique in our ability to leverage enormous resources on behalf of children, and work to literally change the world for children • Innovative and Credible – we never stop searching for the best interventions for children, and our deep experience in the field informs transformative research and action for children. Our knowledge of children’s well-being and rights is evidence-based. Our communications are dynamic and inspiring. • Global and Authoritative – we have unparalleled presence around the world and our leadership among governments, civil society and communities is unrivalled • Effective – we save lives. We protect children from violence and harm. We fight for children’s rights. We are tireless in our work and advocacy for the children we serve.

UNICEF Canada Volunteer Handbook 2008 5

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6 UNICEF Canada Volunteer Handbook 2008 Structure of UNICEF Canada

UNICEF Canada is governed by a dedicated team of leadership volunteers, the Board of Directors. The board works to set objectives for UNICEF Canada, ensuring that resources are well-managed and monitoring the organization’s progress with respect to the strategic plan. They also nurture important relationships with peers and potential donors. The CEO is responsible for implementation of the means to achieve the mission and strategic objectives and for all operational matters, which in turn are delegated to other staff.

The National Office for UNICEF Canada is located in Toronto and there are six Regional Offices located as follows:

• British Columbia • Ontario • Alberta • Quebec • Prairie Region • Atlantic Region

The six Regional Offices serve as the focal point of regional fundraising and advocacy activities. (See back cover for details)

UNICEF Canada Programmes

UNICEF Canada has a number of programmes and initiatives which facilitate our domestic fundraising and advocacy efforts. The following organizational chart outlines how UNICEF Canada’s programmes and activities are divided:

President & CEO

Communications

Programmes & Marketing & Finance & Regional Advocacy Development Operations

UNICEF Canada’s programmes and initiatives described next work together to achieve our mission. The involvement of our volunteers is a key factor to the success of many of these areas.

UNICEF Canada Volunteer Handbook 2008 7

Communications

Communications builds the reputation of UNICEF as the leader in global children’s issues and increases understanding of UNICEF’s work. Activities include public relations, proactive media relations, dynamic programme and leadership information on the UNICEF Canada website, newsletters and key UNICEF publications.

Programmes & Advocacy

Advocacy develops strategies to engage Canadians, the private sector, civil society and government on matters affecting the rights of children with the intent to influence policy and programme direction in Canada. This is done mainly through promoting public awareness, conducting and sharing research, informing public policy and advocating; convening stakeholders; and sharing practical information, tools and standards and promoting the participation of children and young people.

Education for Development (EDEV) promotes a national and regional education program to engage Canadian educators, education institutions and young people in understanding and taking action for children’s rights and global development. Activities include managing the Speakers’ Bureau, participating in conferences and workshops, and producing curriculum-linked resources in partnership with teachers and schools.

International Programmes works with UNICEF country offices and UNICEF International to develop and review funding proposals, monitor and evaluate programmes and report back on the results and impacts of programming funded by UNICEF Canada. The department also advocates for changes in policy and practice of the Canadian government and private sector in order to improve the situation of children around the world.

Marketing & Development

Corporate Development and Community Partnerships establishes brand awareness and revenue-generating partnerships through strategic alliances within the corporate and community sectors. Activities of this division also include “School & Youth” engagement and fundraising initiatives (see below), Gift-in-Kind donations, special events, marketing and celebrities.

Direct Marketing communicates to large numbers of individual donors and prospects who mostly make donations under $1,000. Areas include Global Parents (monthly donor programme), Single gift donors, Gifts of Magic (symbolic gifts) and Time to Draw the Line (monthly giving with an HIV/AIDS focus).

Sales & Marketing drives marketing and sales of greeting cards and gifts through kiosks in UNICEF regions and develops retail partnerships through which to sell these products across Canada, and volunteer and independent retailers. This activity also includes consumer and business catalogues, as well as a Web site and an e-greeting card offer.

8 UNICEF Canada Volunteer Handbook 2008

School & Youth Programmes promote child and school engagement in UNICEF fundraising activities, mainly through our Trick-or-Treat campaign (TOT). TOT raises funds for our Schools for Africa programme and builds awareness of UNICEF’s work. Our Schools for Africa programme is a partnership (2005-2009) with the Nelson Mandela Foundation to build schools in specified African countries, where children may otherwise not have access to education. These programmes also include campus clubs at universities across the country and high school engagement.

The Major Donor Programme engages Canada’s wealthiest individuals, families and foundations as significant investors. Programme components include bequests, planned giving and gifts of stocks and securities; raising $14 million towards Unite for Children, Unite against AIDS; influential volunteer leaders in every region across Canada – cultivation, solicitation and stewardship of major donors.

Finance & Regional Operations

Corporate Services handles all of the administrative aspects of UNICEF’s operations, including facilities management, office services, warehousing and logistics.

Finance oversees all of the financial elements of the organization, including accounting, financial analysis, budgeting and planning, external and internal reporting and payroll.

Human Resources is responsible for recruitment and staffing, learning and development, rewards and recognition and employee relations.

Information Technology (IT) plans, develops and maintains information systems, databases, network operations and all hardware and software of the organization. IT is also responsible for the development and maintenance of the UNICEF Canada Web sites.

Regional Operations manages the operations of UNICEF’s six regional offices across Canada as they implement programmes and activities regionally. Each region has a regional director and a team of staff to implement UNICEF programmes in their region.

Supporter Relations processes donations and orders for greeting cards and provides customer service to supporters and donors

Volunteer Services promotes the engagement of Canadians in UNICEF’s fundraising, education and advocacy initiatives and supports volunteer programme operation, development and recognition.

UNICEF Canada Volunteer Handbook 2008 9

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The UNICEF Brand

• A brand is a symbol or visual representation of an organization’s identity and is often made up of a logo (an identifiable image) and tagline (an identifiable line of text). • The revised UNICEF logo (bottom left) and tagline (bottom right) were implemented at the International level in 2007.

• Our aim is to consistently present a simple, bold, optimistic and contemporary image. • UNICEF Canada has guidelines governing the use of our brand including: colours, use of logo, font and photos. All volunteers and staff must adhere to these guidelines. To find out more, contact your regional office.

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About Volunteering with UNICEF Canada Volunteer Services strives to engage Canadians in UNICEF’s work by offering meaningful opportunities to support organizational objectives. As a volunteer, you will help us pursue our organizational mission: To engage Canadians of all ages to help support every child around the world to grow up healthy, educated and safe. Currently, UNICEF Canada is fortunate to have approximately 1,400 active volunteers across the country, contributing their time, energy and skills. C+$ F414;84E4 • ,>;=C44AB20=14?0BB8>=0C4B?>:4B?4>?;45=3A08B4AB0=303E>20C4B1420B4>5C748A 343820C8>=C>C7420B4 • ,>;=C44AB5A><0=HF0;:>5;854?A>54BB8>=>A0A40>58=5;4=2470E4C74?>C4=C80;C> B86=85820=C;H4GC4=3+$ KBB?74A4>58=5;4=24 • -74=E>;=C44AB0=3BC055F>A:C>64C74A0BC40<<4<14ABC74>A60=8I0C8>=A40?BC74 A4F0A3>5C74=8@4685CB>540270=3C74E0;4C74H1A8=6 •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

UNICEF Canada Volunteer Handbook 2008 11

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UNICEF Canada Core Volunteer Roles Implementers: • School & Youth: o School Liaison Volunteer o High School Liaison Volunteer o Revenue Remittance Volunteer o Campus Club Leader o Street Fundraising Volunteer • Education for Development: o Speaker o Speaker Bureau Coordinator o EDEV Facilitator o EDEV Booth Monitor o EDEV Specialist • Sales and Marketing: o Kiosk Sales Volunteer o Sales & Marketing Consignee o Sales & Marketing Consignee Assistant • Administration: o Administrative Volunteer • Annual Meeting Volunteer • Volunteer Management o Volunteer Coordinator o Volunteer Management Working Group • Media Volunteer • Photographer • Fundraising o Global Parent Recruitment Volunteer

UNICEF Canada Volunteer Handbook 2008 13 o Donor Prospecting Volunteer o Administrative Volunteer – Donor Appreciation • Special Events: o Special Events Working Group (includes Chefs for UNICEF) o Special Events Volunteer • Emergency Volunteer o Office support o Outbound phone solicitor Advisors: • Ad hoc working groups as needed

Key Influencers: • Leadership Council Member • UNICEF Special Representative (celebrity) • UNICEF Child/Youth Representative • Campaign partner • Programme Team Leader (School & Youth, Education for Development, Sales & Marketing or Volunteer Management)

Governance: Board

Core Volunteer Roles- Brief Descriptions

School & Youth Programme: • School Liaison Volunteer – Volunteers to maintain relationships with select schools and provide support to assist them in planning for the Trick-or-Treat campaign, including ensuring schools have all their materials, assisting with event planning and logistical support as needed. • High School Liaison Volunteer – Volunteers who promote the involvement of youth and schools in UNICEF’s high school fundraising programme geared to helping prevent malaria by providing insecticide-treated bed nets; and support high schools in raising funds following an emergency. • Revenue Remittance Volunteer – Volunteers who assist schools and community events with counting, rolling and processing money that has been donated for a key UNICEF campaign. • Campus Club Leader – Volunteers who form a student-led Club which organizes fundraising and awareness-raising events and activities for UNICEF on university and college campuses. • Street Fundraising Volunteer – Volunteers who participate in our public, street-based events around Halloween. Venues may include local transit, university campuses, main streets, etc. This may role may include dressing up in a Halloween costume to help raise awareness and funds for UNICEF, if desired.

Education for Development: Speaker: Speakers educate the public about global issues and UNICEF’s work. Speaker Bureau Coordinator: Speaker Bureau Coordinators take a lead role in liaising with speakers, coordinating scheduling and assisting with training. 14 UNICEF Canada Volunteer Handbook 2008 EDEV Facilitator: Education professionals deliver Global Education workshops for teachers. EDEV Booth Monitor: Engage with participants at educational conferences and events through running a UNICEF EDEV booth or display. EDEV Specialist: Assists UNICEF staff with curriculum development relating to development education themes.

Sales and Marketing: Kiosk Sales Volunteer: Assist with sales of greeting cards and gifts at UNICEF kiosks. This includes greeting customers, answering questions, handling sales transactions, assisting with merchandise display, and keeping the area tidy. Sales and Marketing Consignee: Volunteers that sell sizeable amounts of cards and gifts on our behalf. Sales and Marketing Consignee Assistant: Volunteers that assist consignee in the sales of cards and gifts at farmers markets, craft sales, coffee parties, etc.

Administration: Administrative Volunteer: volunteers that assist with administrative tasks including word processing, maintaining file systems, assisting with mailings, answering telephones, and other tasks as required.

Annual Meeting Volunteer: • Annual Meeting Volunteer: assist with organizing logistics, registration, sales of cards and gifts and other tasks as needed during UNICEF’s Annual Conference & Meeting.

Volunteer Management: Volunteer Coordinator: a volunteer skilled in HR and/or Volunteer Management that assists UNICEF Canada in the professional management of its volunteer resources in a programme or community. Responsibilities may include recruitment, interviewing and screening, assisting with placement, facilitating orientation and training, and implementing volunteer management best practices Volunteer Management Working Group: The Volunteer Management Working Group, comprised of professionals in HR and Volunteer Management, assists UNICEF Canada in the professional management of its volunteer resources, including recruitment, interviewing and screening, assisting with placement, facilitating orientation and training, and implementing volunteer management best practices.

Media Volunteer: • Media Volunteer: Volunteers who promote media engagement in our key campaigns.

Fundraising: Global Parent Recruitment Volunteer: These volunteers assist the organization in raising awareness and recruiting new Global Parents through making presentations to people in their community about the Global Parent programme. Donor Prospecting Volunteer: Assist with research of prospective new donors. Administrative Volunteer – Donor Appreciation: Assist with stewarding our donor base by making phone calls to thank donors for a recent donation and writing thank you cards as needed.

UNICEF Canada Volunteer Handbook 2008 15 Special Events • The Special Events Working Group organizes and implements significant major events on behalf of UNICEF. Volunteer roles include organizing entertainment, logistics, venue and decorations, and all other aspects of planning and implementing special events. • Special Events Volunteer: these volunteers do not assist with the planning of events, but do assist in the implementation of the event. Responsibilities are primarily for the day of the event and include assisting with registration, ticket sales, greeting, logistics and other activities as required.

Emergency Volunteers: Office Support: Volunteers that assist in the office during emergencies, including answering phones, processing and coding donations, assisting with mailing tax receipts, etc. Outbound Phone Solicitor: Volunteers that assist with phoning corporations or individuals to solicit funds during emergency situations. Volunteers will receive lists from staff and are briefed on how to make these calls.

Advisors: Ad hoc working groups as needed

Key Influencers: • Leadership Council Member: Community and corporate leaders that will assist in the recruitment of major donors and use their networks to fundraise for UNICEF campaigns and initiatives. • UNICEF Special Representative: Canadian public figures recognized at a national or regional level who support UNICEF in various ways, including fundraising, media, events and other promotional activities. • UNICEF Child/Youth Representative: UNICEF Canada works with Child/Youth Representatives, together with their parents/guardians, to support UNICEF Canada’s awareness and fundraising activities • Campaign Partner: A group of high profile people that partner with us to fundraise for a specific campaign. • Programme Team Leader: hold a leadership role within their community to coordinate and promote programme activities, and manage other volunteers. Programmes include School and Youth, Sales & Marketing, Education for Development, and Volunteer Management.

Governance: Board

16 UNICEF Canada Volunteer Handbook 2008 ".% &,*4*&3/*./2$&3'/2 )*,%2&.

Sometimes the voices of children aren’t heard as loudly as they should be. To help children raise their voices and advocate for their rights, UNICEF is fortunate to have the assistance of celebrities in Canada and around the world. UNICEF has been benefiting from the support of well-known personalities almost since its inception. In 1953, Danny Kaye lent his time and status to help UNICEF’s efforts worldwide, making the organization the first to harness the power of a celebrity to reach millions of ordinary people and bring the world home to them.

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UNICEF Canada Volunteer Handbook 2008 17

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

18 UNICEF Canada Volunteer Handbook 2008 &7"-#1 & 4#!-3,207-$$'!#12- "+','12#0.0-%0 ++#1 +$ 70B>55824B8=C742>=CA84B8=F78278CF>A:BC>4=BA4C74<>BC0??A>?A80C4B??>ACC> 0 1A>03 A0=64 >5 ?0AC=4AB 8= 34E4;>?<4=C 5A>< B<0;; >A60=8I0C8>=B C> =0C8>=0; 6>E4A=<4=CB 428B8>=B >= ?A>6A0<<4 8=C4AE4=C8>=B 0A4 A402743 2>;;01>A0C8E4;H 0<>=6 ?0AC=4AB A0C74A C70= 148=6<0341HB><4>=45A><038BC0=24 48=6;>20C438=C742>=CAH0;B>4=01;4B+$ C> 34C42C40A;HF0A=8=6B86=B>5270=640=34=BA40A0?83A4B?>=B4 -5 "-#1 #,130# !!-3,2 '*'27 ', 2&# + , %#+#,2 -$ '21 0#4#,3# ," .0-%0 ++#1 +$ =C4A=0C8>=0; A46;0A;H =34AC0:4B 8=C4A=0; 0=3 4GC4A=0; 038CB >5 8CB 02C8E8C84B 0=3 8B 2AA4=C;H 8<<4=30C8>=B >5 C74 <>BC A424=C A4E84F F8C7 0 5>2B >= BCA40<;8=8=6 ?A>24BB4B 0C C74 ?A>6A0<<4 0=3 03<8=8BCA0C8E4 ;4E4;B +$ 0=030 0;B> =34AC0:4B0==0;038CBF8C7C74<>BCA424=CA4E84F?4A5>A<431H&A824F0C4A7>B4>>?4AB

What is the Convention on the Rights of the Child? On November 20, 1989, the United Nations adopted the Convention on the Rights of the Child. The Convention is a treaty that spells out the basic human rights to which children worldwide are entitled. The Convention protects these rights by setting minimum standards for the survival, growth and protection of children. Canada was among the first countries to ratify the Convention. It has since become the most rapidly and widely-accepted covenant of human rights in history, ratified by every country with the exceptions of the United States and Somalia. & 2'1 "1',4-*4#+#,25'2&2&# -,4#,2'-, BC74+=8C43$0C8>=B064=2HA4B?>=B81;45>A278;3A4=+$ 7>;3B0B?4280;<>=8C>A8=60=3 8= A>;4 8= A460A3B C> C74 >=E4=C8>= *74B4 A>;4B A4@8A4 C70C +$ ?A>E834 4G?4AC 03E824 0=3 5028;8C0C4 8=CA0.BC0C4 2>=B;C0C8>=B +$ B??>ACB C74 ><<8CC44 >= C74 (867CB >5 C74 78;3 1H B1<8CC8=6 A4?>ACB 5;58;;8=6 A4@4BCB 5>A C427=820; 03E824 0=3 ?0AC828?0C8=6 8= C74 2>=B834A0C8>= >5 )C0C4B &0AC84BK A4?>ACB +$ F>A:B =8E4AB0;;H C> B??>ACA0C85820C8>=0=38=>5C74>=E4=C8>=C>4=BA4C74A867C>54E4AH278;3C> BAE8E0; ?A>C42C8>= 0=3 5;58;;<4=C >5 78B >A 74A ?>C4=C80; +$ 0;B> F>A:B C> 4320C4 278;3A4=0=3C74?1;82>=C74?A>E8B8>=B>5C74>=E4=C8>= -0+-0#',$-0+ 2'-,#4'1'22&# , "' ,5# 1'2# 2555$3,'!#$$! -02&#,2#0, 2'-, * 5# 1'2# 2555$3,'!#$$-0%$

UNICEF Canada Volunteer Handbook 2008 19

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20 UNICEF Canada Volunteer Handbook 2008

UNICEF Canada’s Mission is to engage Canadians of all ages to help support every child around the world to grow up healthy, educated and safe. The Volunteer Code of Conduct is a statement which reflects our organizational values, communicates expectations and provides standards for our activities.

As a UNICEF volunteer I agree to:

• Demonstrate integrity, respect and professionalism to all • Follow all UNICEF policies and procedures • Fulfill responsibilities in a timely fashion and participate in orientation and training • Uphold the mission, values and strategic priorities of UNICEF • Contribute to a positive working environment • Act with honesty and integrity when dealing with money, property and other organizational assets on behalf of UNICEF, including in UNICEF activities such as the School and Youth Programme, as a volunteer Treasurer, at the Kiosks, and selling special event tickets • Maintain confidentiality and respect the privacy of others • Serve as a representative of UNICEF to the public, and agree to uphold UNICEF’s reputation & integrity. Also, I agree to refrain from making public statements to the media without prior approval • Communicate with UNICEF any conflict of interest or legal barriers to perform assigned tasks

I understand that failure to adhere to any part of this Code of Conduct may result in corrective action and/or termination of my volunteer relationship with UNICEF Canada.

I further understand that engaging in the volunteer activities, including but not limited to those related to the handling of monies may expose me to potential hazards and I voluntarily agree to assume such risks and to release UNICEF from any liability in respect of personal injuries, loss of life or property loss related to my volunteer activities.

It is a condition of becoming a volunteer that you confirm that you have read and understand this agreement, and agree with its terms. By selecting the ‘‘I Agree’’ box below, I am signifying that I have read and understand this Code of Conduct and agree with its terms.

UNICEF Canada Volunteer Handbook 2008 21

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Exit Interview/Survey Where possible, volunteers who end their volunteer status with UNICEF will be asked to complete our on-line, anonymous exit interview www.surveymonkey.com. Questions will be asked to ascertain why the volunteer is leaving, the possibility of involving them in some other

22 UNICEF Canada Volunteer Handbook 2008 capacity within the organization, and solicit suggestions on how to improve the position. Information specific to the individual will be held in complete confidence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

UNICEF Canada Volunteer Handbook 2008 23

-,$'"#,2' *'27 -$ ,$-0+ 2'-, ," 712#+1 #SSRPgRQVaQViVQ HYfpUb fRbeUHiRHPPRffgbC61%'(%HaHQHufgRPUabYbTrHaQbe VaSbe`HgVbafrfgR`fbeHeRRqcbfRQgbVaSbe`HgVba!V"R"fgHSS#Qbabe#f ccbegRe#ibY agRRe# SVaHaPVHY#beb eRYRPgebaVP`HVYfrfgR`$HeRRqcRPgRQgbgeRHggUVfVaSbe`HgVbaHfUVTUYr PbaSVQRagVHY"BUVfVaSbe`HgVbaPHaabgIRPbcVRQbeQVfPYbfRQgbHarbgURefb ePR#RqPRcgpVgUgUR RqcYVPVgHccebiHYbSgURHccebceVHgRfgHSS`HaHTRebe$bHeQ`RÌRe"#SSRPgRQVaQViVQ HYfpVYY IReRd VeRQgbIRSH`VYVHepVgUHaQHQUReRgbgURbeTHaVsHgVbauf8eViHPr8bYVPrHaQ6ba+ QVfPYbf eRHTeRR`Rag" ',#1 -$ -++3,'! 2'-, AgHSSHaQibY agRReffUb YQceb`bgRHaRaiVeba`RagbSbcRa#UbaRfgPb`` aVPHgVbaHaQ SRRQIHPX"$bgUfgHSSHaQibY agRReffUb YQSRRYgURSeRRQb`gbbSSRePb``RagfHaQf TTRfgVbaf HaQHfXd RfgVbaf"DbY agRRefHeRRagVgYRQgbHYYaRPRffHerVaSbe`HgVbacRegVaRaggbgUR cReSbe`HaPRbSgURVegHfXf" '4#01'27 ," -, '1!0'+', 2'-, C61%'(%HaHQHVfHaba+cbYVgVPHY#aba+cHegVfHabeTHaVsHgVbagUHgSbfgRefHaRaiVeba`RaggUHg eRfcRPgf#VfbcRagbHaQPHaYRHeaSeb`P Yg eHYQVSSReRaPRfHaQbcVaVbaf"C61%'(%HaHQHVf Pb``VggRQgb`HVagHVaVaTVgfcbYVPrbSaba+QVfPeV`VaHgVbaHaQbScebiVQVaTHaRaiVeba`RagVa pUVPURiRerR`cYbrRRHaQibY agRReVfSeRRSeb`HYYSbe`fbSQVfPeV`VaHgVbaHaQUHeHff`Rag" HaQVapUVPURiRerR`cYbrRRHaQibY agRReVfgeRHgRQpVgUQVTaVgr#eRfcRPgHaQHSSbeQRQ Rd VgHIYRgeRHg`Rag" Work Environment UNICEF Canada will endeavour to provide an appropriate work space, resources and training for volunteers to effectively and safely perform their duties. It is the responsibility of the volunteer to maintain and respect the resources allocated to him/her in fulfillment of his/her assigned tasks and as part of shared rooms and office space. The responsibility for allocation of space rests with Human Resources or the Regional Office. Space will be allocated based on needs and availability and not position/rank. #'+ 301#+#,2 -$ 6.#,1#1 DbY agRRef`HrIRRYVTVIYRSbeeRVÌ efR`RagbSeRHfbaHIYRRqcRafRfVaP eeRQpUVYR aQRegHXVaTI fVaRffSbegURbeTHaVsHgVba"#ccebiHYSeb`gURHccebceVHgRf cReiVfberfgHSS` fg IRfb TUgIRSbeRHarRqcRaQVg eRbPP ef"'qcRafRf`HrVaPY QR`VYRHTReRVÌ efR`Rag# cHeXVaTHaQgbYYf#geHiRYRqcRafRf#gRYRPbaSReRaPRHaQYbaT+QVfgHaPRcUbaRPHYYf#UbgRYPbfgf# `RHYf#HaQTeb aQgeHafcbegHgVba" -,$*'!2 -$ ,2#0#12 'HPUR`cYbrRR#QVeRPgbe#bSSVPReHaQibY agRRebSgUR%becbeHgVbafUHYYUHiRHabIYVTHgVbagb HibVQPbaSYVPgfbSVagReRfgHfgURr`HrHeVfR"A PUVaQViVQ HYffUb YQHYfbgHXRPHeRgbHibVQgUR cbgRagVHYbSHPbaSYVPgbSVagReRfgbeHccRHeHaPRbSHPbaSYVPgbSVagReRfgHgHYYgV`RfcbffVIYR"# PbaSYVPgbSVagReRfgVfHarfVg HgVbapUReRHaR`cYbrRR#QVeRPgbe#bSSVPRebeibY agRRe#VaPY QVaTH `RÌRebSgUHgcRefbaufV``RQVHgRSH`VYr#UHfgURHIVYVgrgbVaSY RaPR#QVeRPgYrbeVaQVeRPgYr#H

24 UNICEF Canada Volunteer Handbook 2008 3428B8>= >A 02C8>= 8= 78B >A 74A 50E>A >A 0 2>= >5 C74 ?>;82H ?;40B4 0B: 5>A 0 2>?H 5A>< H>A B?4AE8B>A ECCQD9PU%5HR935#1HP939F1DPI +$ 0=030 F8;; 0224?C ?0AC828?0=CB 8= BC34=C ?;024<4=CB 8=C4A=B 2>A?>A0C4 E>;=C44A ?A>6A0<<4B 0=3 >C74A A454AA0; ?A>6A0<<4B >= 0= 0B =44343 10B8B +$ ?A>E834B => 60A0=C44B >5 0224?C0=24 ,>;=C44AB 0=3 2><<=8CH B4AE824 ?0AC828?0=CB F8;; 14 0224?C43 ?A>E8343 C70C C748A B:8;;B 0=3 8=C4A4BC ;4E4;B <44C >A60=8I0C8>=0; =443B

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Grievance Process This Grievance Process offers guidelines and a formal process to address and resolve concerns, conflicts and grievances arising from interactions with other staff or volunteers; or experience with UNICEF Canada’s programmes, policies or procedures. The Grievance Process below differs from grievances of harassment or discrimination which follow a separate Board policy and process listed in the Red Book. All volunteers and staff will have access to this grievance process.

Steps to Resolving a Grievance: The person with the complaint or grievance (Grievant) is encouraged to have a discussion with the person(s) with whom they have a complaint and make every attempt to find their own solutions to resolve the problem before escalating it further.

If, however, no resolution can be found, the Grievant may notify the Regional/National Director who will set up a meeting with the Grievant and the one being complained against. The Director will hear both sides of the story, and will encourage the participants to find a resolution. If they are unable to do so, the Director will make a decision on how to proceed and deal with the matter. If the grievance is with the Director, the Manager, Volunteer Services and/or Director, Human Resources will be called upon to mediate. 1SgUR)eVRiHagVfabgfHgVfSVRQpVgUgUVfeRfYg gURr`HrHccRHYgURQRPVfVbagUebTUH$-0+ * .0-!#11 • BUR)eVRiHag`HrSVYRHPb`cYHVagVapeVgVaTpVgUgUR5HaHTRebSDbYagRReAReiVPRf pVgUVaQHrfbSgURRiRag pUVPUpVYYVaPYQRHfgHgR`RagbSgURHPgVbafPb`cYHVaRQbS YVfggURHggR`cgfHgeRfbYgVba HaQHQRfPeVcgVbabSgUReR`RQrgURrHeRfRRXVaT • &RcRaQVaTbagURaHgeRbSgURPb`cYHVag HURHeVaTpVYYIRHeeHaTRQ! • AbYRYrpVgUgURD8 (VaHaPR9@RTVbaHY7cReHgVbaf7@ • EVgUgUR8eRfVQRag D8 (VaHaPR9@RTVbaHY7cReHgVba HaQbe&VeRPgbebS0@ gUR@RTVbaHY&VeRPgbeHaQbe6HgVbaHY&VeRPgbe HaQgUR5HaHTRebSDbYagRRe AReiVPRf • BURURHeVaTpVYYHYYbpHabgURebccbegaVgrSbegUR)eVRiHaggbHegVPYHgRgURVePbaPReaf • 7aPRgURURHeVaTUHfgHXRacYHPR gURfgHSSgRH`pVYYgHXRHYYgURfgRcfaRPRffHerVabeQRe gb`HXRHQRPVfVbapVgUVagRaQHrf #peVggRaPbcrbSgURQRPVfVbapVYYIRTViRagbgUR )eVRiHag • (bYYbpVaTgUHg VSgUR)eVRiHagVffgVYYabgfHgVfSVRQ gURr`HrHccRHYgbgUR$bHeQVa peVgVaTgUebTUgUR8eRfVQRag BUebTUbggUVfRagVeRTeVRiHaPRcebPRff fgeVPgPbaSVQRagVHYVgrpVYYIR`HVagHVaRQgbgURRqgRag gUHgVgHYYbpfSbeHYYcHegVRfgbeRHPUH`gHYYrHTeRRHIYReRfbYgVba

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UNICEF Canada Volunteer Handbook 2008 27

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2 8 UNICEF Canada Volunteer Handbook 2008 Vol. Hand. Cover 07:Layout 1 7/16/08 3:31 PM Page 2

NOTES

WHATʼS IN THIS HANDBOOK ______

Welcome ...... 1 ______

UNICEF International ...... 2 ______

UNICEF Canada ...... 5 ______

Volunteering with UNICEF Canada ...... 11 ______

Appendices ______

A. FAQs about UNICEF ...... 18 ______

B. Volunteer Policies ...... 20 ______

______

______2008 ______

www.unicef.org ______Vol. Hand. Cover 07:Layout 1 7/16/08 3:31 PM Page 1

UNICEF CANADA 2200 Yonge Street, Suite 1100 Toronto, ON M4S 2C6 Tel: (416) 482-4444 Toll free: 1 800 567-4483 Fax: (416) 482-8035 E-mail: [email protected] Web: www.unicef.ca

Toll-free: 1 800 567-4483 Tel : (514) 288-5134 Toll-free: 1 877 786-4233 n k c a

Fax: (416) 482-8035 Toll-free: 1 866 363-2687 Fax: (902) 425-3002 S i r a K Regional Director: / Fax : (514) 288-7243 Regional Director: a d a n

Jacqueline Jones Executive Director: John Humble a C F E C

For every child Health, Education, Equality, Protection