Does the local authority collaborate with other local authorities or organisations to provide services? If so, how many services and what organisations does it work with? Could you detail this for the past five years?

Year Number of services Names of organisations 2011 1 (regeneration and Groundworks NY (Regeneration Partner and co-located staff) economic development) 2011 1 NYCC 1 (coastal monitoring) North Tyneside Council South Tyneside Council Sunderland City Council Northumberland County Council Durham County Council Hartlepool Borough Council and Cleveland Borough Council Scarborough Borough Council East Riding of Council Countryside Agency Natural Environment Agency National Trust 2011 3 County Council  NYCC hosted our VoIP Telephony  NYCC hosted our Payroll/HR system NHS Clinical Commissioning Group (CCG)  We provide their on-site network provision 2011 1 North Yorkshire County Council Emergency Planning 2011 1 North Yorkshire Rural Housing Enabler Partnership 2011 1 Scarborough, & 2012 1 (regeneration and Groundworks NY (Regeneration Partner and co-located staff) economic development) 2012 1 NYCC 1 (coastal monitoring) North Tyneside Council South Tyneside Council Sunderland City Council Northumberland County Council Durham County Council Hartlepool Borough Council Borough Council Scarborough Borough Council Council Countryside Agency Natural England Environment Agency National Trust 2012 4 North Yorkshire County Council  NYCC hosted our VoIP Telephony  NYCC hosted our Payroll/HR system NHS Clinical Commissioning Group (CCG)  We provide their on-site network provision Multi-Agency Team, comprising: North Yorkshire Police service  We provide their on-site network provision  We provide desktop IT support Yorkshire Ambulance Service NHS Trust  We provide their on-site network provision  We provide desktop IT support Fire and Rescue Services  We provide their on-site network provision  We provide desktop IT support Yorkshire Coast Homes  We provide their on-site network provision  We provide desktop IT support North Yorkshire County Council  We provide their on-site network provision 2012 1 North Yorkshire County Council Emergency Planning 2012 1 North Yorkshire Rural Housing Enabler Partnership 2012 1 Scarborough, Ryedale & Selby 2013 1 (regeneration and Groundworks NY (Regeneration Partner and co-located staff) economic development) NY Police, NY Fire and Rescue, Yorkshire Coast Homes (as part of joint and co- Community safety, located prevention and enforcement team) safeguarding, housing and environmental services 2013 1 NYCC 2013 1 (coastal monitoring) North Tyneside Council South Tyneside Council Sunderland City Council Northumberland County Council Durham County Council Hartlepool Borough Council Redcar and Cleveland Borough Council Scarborough Borough Council East Riding of Yorkshire Council Countryside Agency Natural England Environment Agency National Trust 2013 5 North Yorkshire County Council  NYCC hosted our VoIP Telephony  NYCC hosted our Payroll/HR system NHS Clinical Commissioning Group (CCG)  We provide their on-site network provision Multi-Agency Team, comprising: North Yorkshire Police service  We provide their on-site network provision  We provide desktop IT support Yorkshire Ambulance Service NHS Trust  We provide their on-site network provision  We provide desktop IT support Fire and Rescue Services  We provide their on-site network provision  We provide desktop IT support Yorkshire Coast Homes  We provide their on-site network provision  We provide desktop IT support North Yorkshire County Council  We provide their on-site network provision Ryedale District Council  We host their parking Penalty Charge Notice (PCN) system Hambleton District Council  We host their parking Penalty Charge Notice (PCN) system District Council  We host their parking Penalty Charge Notice (PCN) system 2013 1 North Yorkshire County Council Emergency Planning 2013 1 North Yorkshire Rural Housing Enabler Partnership 2013 1 Scarborough, Ryedale & Selby 2014 1 (regeneration and Groundworks NY (Regeneration Partner and co-located staff) economic development) NY Police, NY Fire and Rescue, Yorkshire Coast Homes (as part of joint and co- 3 Community safety, located prevention and enforcement team) safeguarding, housing and environmental services 2014 2 NYCC ERYC 2014 1 (coastal monitoring) North Tyneside Council South Tyneside Council Sunderland City Council Northumberland County Council Durham County Council Hartlepool Borough Council Redcar and Cleveland Borough Council Scarborough Borough Council East Riding of Yorkshire Council Countryside Agency Natural England Environment Agency National Trust 2014 4 North Yorkshire County Council  NYCC hosted our Payroll/HR system NHS Clinical Commissioning Group (CCG)  We provide their on-site network provision Multi-Agency Team, comprising: North Yorkshire Police service  We provide their on-site network provision  We provide desktop IT support Yorkshire Ambulance Service NHS Trust  We provide their on-site network provision  We provide desktop IT support Fire and Rescue Services  We provide their on-site network provision  We provide desktop IT support Yorkshire Coast Homes  We provide their on-site network provision  We provide desktop IT support North Yorkshire County Council  We provide their on-site network provision Ryedale District Council  We host their parking Penalty Charge Notice (PCN) system Hambleton District Council  We host their parking Penalty Charge Notice (PCN) system Richmondshire District Council  We host their parking Penalty Charge Notice (PCN) system 2014 1 North Yorkshire County Council Emergency Planning 2014 2 North Yorkshire Rural Housing Enabler Partnership, White Rose Home Improvement Agency 2014 1 Scarborough, Ryedale & Selby 2015 1 (regeneration and Groundworks NY (Regeneration Partner and co-located staff) economic development) NY Police, NY Fire and Rescue, Yorkshire Coast Homes (as part of joint and co- 3 Community safety, located prevention and enforcement team) safeguarding, housing and environmental services 2015 2 NYCC ERYC 2015 1 (coastal monitoring) North Tyneside Council South Tyneside Council Sunderland City Council Northumberland County Council Durham County Council Hartlepool Borough Council Redcar and Cleveland Borough Council Scarborough Borough Council East Riding of Yorkshire Council Countryside Agency Natural England Environment Agency National Trust 2015 4 East Riding of Yorkshire Council  ERYC hosted our Payroll/HR system NHS Clinical Commissioning Group (CCG)  We provide their on-site network provision Multi-Agency Team, comprising: North Yorkshire Police service  We provide their on-site network provision  We provide desktop IT support Yorkshire Ambulance Service NHS Trust  We provide their on-site network provision  We provide desktop IT support Fire and Rescue Services  We provide their on-site network provision  We provide desktop IT support Yorkshire Coast Homes  We provide their on-site network provision  We provide desktop IT support North Yorkshire County Council  We provide their on-site network provision Ryedale District Council  We host their parking Penalty Charge Notice (PCN) system Hambleton District Council  We host their parking Penalty Charge Notice (PCN) system Richmondshire District Council  We host their parking Penalty Charge Notice (PCN) system 2015 1 North Yorkshire County Council Emergency Planning 2015 2 North Yorkshire Rural Housing Enabler Partnership, White Rose Home Improvement Agency 2015 1 Scarborough, Ryedale & Selby

Could you describe the types of IT/technology services that your local authority shares with other organisations? Could you again provide this information for the last five years?

Year Type of IT/services that are shared 2011 Provision of an HR/Payroll System 2011 Shared website 2011 VoIP Telephony Payroll/HR system Network provision 2011 Emergency Planning 2011 Procurement Services 2012 Provision of an HR/Payroll System 2012 Shared website 2012 VoIP Telephony Payroll/HR Services Network provision Desktop IT support 2012 Emergency Planning 2012 Procurement Services 2013 Provision of an HR/Payroll System 2013 Shared website 2013 VoIP Telephony Payroll/HR Services Parking PCN system Network provision Desktop IT support 2013 Emergency Planning 2013 Procurement Services 2014 Provision of an HR/Payroll System 2014 Shared website 2014 Payroll/HR Services Parking PCN system Network provision Desktop IT support 2014 Emergency Planning 2014 Procurement Services 2015 Provision of an HR/Payroll System 2015 Shared website 2015 Payroll/HR Services Parking PCN system Network provision Desktop IT support 2015 Emergency Planning 2015 Procurement Services

As a proportion of your IT budget, how much has been allocated to shared technology services in the last five years?

Year Amount spent on shared services 2011 Unknown 2010/11 10.38% 2012 Unknown 2011/12 11.51% 2013 Unknown 2012/13 8.77% 2014 Unknown 2013/14 6.99% 2015 Unknown 2014/15 5.85%

Could you detail how much money was spent on the service before and after the introduction of shared services?

IT/service Amount spent before it Amount spent now it is been shared per year (£) was shared per year (£) Community Impact Team £156,343 (2012/13 budget) £149,780 (13/14 budget) (council costs only) £146,966 (14/15 budget) Unknown (CB) Unknown (CB) Unknown VoIP Telephony SBC did not have a 2010/11-2013/14 only corporate VoIP telephony (not a shared service from 2014 to date): solution prior to utilising  £5,414 p.a. NYCC’s hosted VoIP solution.

Payroll/HR Services This figure is not available 2011-2014 (NYCC): as our archive viewer  2010/11: £64,414 system is currently being  2011/12: £67,506 redeveloped.  2012/13: £57,000  2013/14: £36,000  2014/15: £35,000 2015/16 (ERYC):  2015/16: £27,540 (this is the budgeted position) Network provision £0 £0 Desktop IT support £0 £0 Parking PCN system This figure is not available. 2011-2015 (some of the following costs are recharged to the partner authorities as part of the financial year-end billing process):  2010/11: £10,736  2011/12: £11,161  2012/13: £13,078  2013/14: £13,614  2014/15: £14,586 Emergency planning £30,000 £16,000 Rural Housing Enabler Did not exist outside of Fixed between LA partners @ £6500 per partner (entails shared partnership arrangements employment of staff between N ’s LAs) White Rose Home £30,456 £30,800 Improvement Agency (with Ryedale DC) Procurement £135,000 £50,000

White Rose Improvement Agency

Cost Description 2011/12 pre 2014/15 Movement agreement £ £ £

DFG Fee income (57,986) (66,622) (8,636) Miscl income (48) 48 NYCC Funding (41,256) (30,000) 11,256 Council SIF monies (5,950) (5,950) SBC net contribution to direct costs (30,546) (30,800) (254) Scarborough Borough Council Funding* (129,836) (133,372) (3,536)

Ryedale District Council* (82,316) (82,316)

Total Funding (129,836) (215,688) (85,852)

Salaries Salary 94,799 158,617 63,818 Salaries Additional Hours 0 Salaries Other 756 756 Salaries NI 5,956 9,784 3,829 Salaries Super 11,952 23,585 11,632 Training Post Entry Training 115 75 (40) Employee Costs 112,822 192,817 79,995

Equipment General 1,241 92 (1,149) For resale 174 174 Rec Advertising 595 (595) Conf sem fee 358 (358) SIF related expenditure 8,000 (8,000) Traiing Gen 65 (65) LPT 24 24 Printing 12 2,501 2,489 Stationary 96 96 Insurance (Non Premises) 975 2,193 1,218 IT Licenses 3,162 3,162 Telephones Call Charges 256 31 (225) Telephones Internal System 759 1,387 628 Mobile Communications 367 367 iPad contract charges and monthly charges 2,162 2,162 Travel and Subsistence 10 85 76 Miscellaneous 0 General Costs 12,271 12,273 2

Car Allowances and Travel 4,744 10,599 5,855 Travel Expenses 4,744 10,599 5,855

Direct Costs 129,836 215,688 85,852

Support Services Recharges to 3rd Parties 33,135 42,920 9,785 Indirect Costs 33,135 42,920 9,785

Total Costs of running the Service 162,971 258,608 95,637

Reconciliations

Shared service difference between agreed and ledger (2,226)

Total expenditure as per ledger (excl Employee absence) 162,971 256,383 95,637

IFS 17 Adjustments (not incl in the above) 5,978 18,001 Employee absence accrual (not included in the above) (375) 1,154 SBC cost - as per above (63,681) (73,720) Shared service difference between agreed and ledger 2,226

Total net cost as per ledger (58,078) (52,340)