DOCSLIB.ORG

Polycom Realpresence Desktop for Windows Help

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
Polycom Realpresence Desktop for Windows Help Help 3.3 | December 2014 | 3725-69930-004/A Polycom® RealPresence® Desktop for Windows® Copyright© 2014, Polycom, Inc. All rights reserved. No part of this document may be reproduced, translated into another language or format, or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. 6001 America Center Drive San Jose, CA 95002 USA Polycom®, the Polycom logo and the names and marks associated with Polycom products are trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States and various other countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient's personal use, without the express written permission of Polycom. Java is a registered trademark of Oracle America, Inc., and/or its affiliates. End User License Agreement By installing, copying, or otherwise using this product, you acknowledge that you have read, understand and agree to be bound by the terms and conditions of the End User License Agreement for this product. The EULA for this product is available on the Polycom Support page for the product. Patent Information The accompanying product may be protected by one or more U.S. and foreign patents and/or pending patent applications held by Polycom, Inc. Open Source Software Used in this Product This product may contain open source software. You may receive the open source software from Polycom up to three (3) years after the distribution date of the applicable product or software at a charge not greater than the cost to Polycom of shipping or distributing the software to you. Disclaimer While Polycom uses reasonable efforts to include accurate and up-to-date information in this document, Polycom makes no warranties or representations as to its accuracy. Polycom assumes no liability or responsibility for any typographical or other errors or omissions in the content of this document. Limitation of Liability Polycom and/or its respective suppliers make no representations about the suitability of the information contained in this document for any purpose. Information is provided "as is" without warranty of any kind and is subject to change without notice. The entire risk arising out of its use remains with the recipient. In no event shall Polycom and/or its respective suppliers be liable for any direct, consequential, incidental, special, punitive or other damages whatsoever (including without limitation, damages for loss of business profits, business interruption, or loss of business information), even if Polycom has been advised of the possibility of such damages. Customer Feedback We are striving to improve our documentation quality and we appreciate your feedback. Email your opinions and comments to [email protected]. Polycom Support Visit the Polycom Support Center for End User License Agreements, software downloads, product documents, product licenses, troubleshooting tips, service requests, and more. 2 Contents RealPresence Desktop Modes of Operation . 4 Configure RealPresence Desktop . 4 Use Automatic Setup to Configure RealPresence Desktop . 5 Set up RealPresence Desktop Manually . 7 Manage Calls . 10 Call a SIP User Directly . 11 Use the In-call ToolBar . 11 View Recent Calls . 12 Change the Video Layout . 13 Manage Contacts . 13 Share Content . 15 Maximize and Restore Your View . 15 Enable and Use SmartPairing . 15 Use Instant Messaging and Presence . 17 Use Chat to Send an Instant Message . 18 Set Presence-Related Parameters on RealPresence Resource Manager . 18 Import and Export User Profile . 19 Troubleshooting . 20 View Log Files to Track Problems . 20 SmartPairing Detection Issues . 20 Display Issues . 21 RealPresence Desktop Fails with H.323 Registration . 21 Polycom, Inc. 3 Online Help RealPresence Desktop Modes of Operation You can use RealPresence Desktop in standalone mode or managed mode. ● Standalone mode provides direct access to the configuration and settings of RealPresence Desktop. It does not require registration to a Polycom provisioning server (such as Polycom Converged Management Application™ (CMA®) 4000/5000 or Polycom RealPresence Resource Manager). Standalone mode supports registration and calling with a H.323 gatekeeper and/or a SIP server. You must purchase a license and enter licensing information manually to use this application beyond the 30-day trial period. ● Managed mode provides the benefits of centralized management including centralized management of configuration, automatic distribution of runtime licenses, and access to a centralized directory server. In managed mode, you must register to a Polycom provisioning server (a Polycom Converged Management Application (CMA) 4000/5000 or Polycom RealPresence Resource Manager). The Polycom provisioning server configures RealPresence Desktop automatically. You do not need to purchase a RealPresence Desktop license when you are using the product in managed mode (licensing is controlled from the Polycom provisioning server). Configure RealPresence Desktop The following figures show the RealPresence Desktop main window and in-call toolbar. See Use the In-call ToolBar for details. RealPresence Desktop for Windows main window Polycom, Inc. 4 Online Help RealPresence Desktop for Windows in-call toolbar Use Automatic Setup to Configure RealPresence Desktop In managed mode, the Polycom provisioning server automatically configures most of the RealPresence Desktop options. You must use your company account to log into RealPresence Desktop. Note: Do not run RealPresence Desktop with other Polycom desktop endpoint applications The RealPresence Desktop application cannot run while either the Polycom CMA Desktop or Polycom Telepresence m100 application is running. To enable RealPresence Desktop to discover the provisioning server: 1 Select the Enterprise Sign-In page and click Enter. 2 Enter your e-mail address (usually your corporate e-mail address) on the Sign In page, and then click Next. 3 Enter your User Name and Password. If you select the Sign in using network login credentials check box, RealPresence Desktop will use your Windows login credentials to sign in. If a server name does not appear in the Server field, the application cannot find a provisioning server. Contact your IT administrator for the information to enter into the Server field. 4 Click Sign In. RealPresence Desktop will discover the provisioning server automatically. Note: Login tip When the XMPP service stops working, if you sign into more than one RealPresence Desktop, the later RealPresence Desktop will fail to register H.323 because of a duplicate alias error. To configure RealPresence Desktop (optional): 1 Click Settings after you sign in. 2 Click General and then configure the following settings: Display Name In the managed mode, displays your login name to the far end no matter what your display name is. Automatically start when the system starts specifies whether to start RealPresence Desktop automatically when you start your computer. Auto-answer incoming calls specifies whether to answer incoming calls automatically. Audio mute auto-answered calls enables the system to answer calls without turning on the microphone. Polycom, Inc. 5 Online Help Video mute auto-answered calls enables the system to answer calls without turning on the camera. Dialing Preference selects the preferred protocol used for making calls. When SIP is preferred, RealPresence Desktop will make SIP calls first. If the far end cannot be reached by SIP, RealPresence Desktop will change to use H.323 and vice versa. You can add “H.323:” or “SIP:” (not case sensitive) in front of a dialing string to force RealPresence Desktop to make H.323 or SIP calls. They are not case sensitive. If only H.323 or SIP is enabled on the server, Dialing Preference can not be set on RealPresence Desktop. Set RealPresence Desktop as the default program for the following links: Callto H.323 SIP These settings specify whether the RealPresence Desktop system should open automatically when you click these link types. Ensure the links are not used by other applications such as Lync, otherwise, restart RealPresence Desktop to register these links again to take effect. 3 Click Call Rate and select your preferred call speed (up to 1920 kbps). Following are the recommended call rates: For household users, select 384 kbps. For enterprise networks, choose 512 kbps. The call rate impacts both incoming and outgoing calls. The call rate acts as a limit on the maximum rate at which a call will connect. If the far end imposes a lower rate, then the lower rate will be the one in effect. The lowest selectable call rate for RealPresence Desktop is 256 kbps. RealPresence Desktop can participate in 128 kbps calls, but only if the far end or the gatekeeper impose this rate. 4 On the Call Rate tab, chose one of the following items: Never Use QoS Disable QoS on RealPresence Desktop. Let Provisioning Server Control QoS Let RealPresence Desktop use the QoS value set on the provisioning server. The QoS feature is to build the capability of RealPresence Desktop to mark transmitted media traffic with the appropriate QoS value, enhancing the potential of RealPresence Desktop to improve the video and audio user experience. The QoS feature is only available in managed mode. On Windows, the QoS system level value has a higher priority than the QoS setting in RealPresence Desktop. For example, if you set the QoS value using Windows Group Policy for RealPresence Desktop, RealPresence Desktop will use this value by default and ignore the QoS settings in RealPresence Desktop. 5 To specify your audio devices, select Audio Device from the menu, and then configure the following options: Audio input device (microphone) Select a microphone that you use for a call. When you start RealPresence Desktop, the microphone is used only by RealPresence Desktop. Other applications cannot use this microphone. To fix this issue, go to Control Panel > Sound, and then open the Microphone Properties dialog under the Recording tab.
Load more

Recommended publications
  • Program Name Run Command About Windows Winver Add a Device
    List of Run Commands in Win7/8 to Windows Managment By Shree Krishna Maharjan in some commands need to use .msc Program Name Run Command About Windows winver Add a Device devicepairingwizard Add Hardware Wizard hdwwiz Advanced User Accounts netplwiz Authorization Manager azman Backup and Restore sdclt Bluetooth File Transfer fsquirt Calculator calc Certificates certmgr Change Computer Performance Settings systempropertiesperformance Change Data Execution Prevention Settings systempropertiesdataexecutionprevention Change Printer Settings printui Character Map charmap ClearType Tuner cttune Color Management colorcpl Command Prompt cmd Component Services comexp Component Services dcomcnfg Computer Management compmgmt.msc Computer Management compmgmtlauncher Connect to a Network Projector netproj Connect to a Projector displayswitch Control Panel control Create A Shared Folder Wizard shrpubw Create a System Repair Disc recdisc Credential Backup and Restore Wizard credwiz Data Execution Prevention systempropertiesdataexecutionprevention Default Location locationnotifications Device Manager devmgmt.msc Device Pairing Wizard devicepairingwizard Diagnostics Troubleshooting Wizard msdt Digitizer Calibration Tool tabcal DirectX Diagnostic Tool dxdiag Disk Cleanup cleanmgr Disk Defragmenter dfrgui Disk Management diskmgmt.msc Display dpiscaling Display Color Calibration dccw Display Switch displayswitch DPAPI Key Migration Wizard dpapimig Driver Verifier Manager verifier Ease of Access Center utilman EFS REKEY Wizard rekeywiz Encrypting File System
    [Show full text]
  • Microsoft Word 2010
    Microsoft Word 2010 Prepared by Dr.salma Sultan Salman 1 P a g e | 2 1 - The Desktop The Desktop is the main Windows 7 screen (see image below). It is the work area where dialog boxes, windows, icons, and menus appear. Like an office desk, the Windows 7 desktop contains items you can use to do your job. For instance, from your desktop, you can perform file-management tasks and run software applications. You can customize the appearance of the desktop to suit your preferences. Desktop Icons The Desktop is where you’ll find icons (small pictures) for many of your most frequently used programs. You’ll most likely see icons for Computer, Documents, Recycle Bin, and Internet Explorer. Computer – Allows you to see what drives are attached to your computer (for example, your local hard disk drive, your CD/DVD drives, any networked shared drives, and external drives, such as a USB flash drive). You can also view the files that are located on these drives. Documents – Supplies a ‘catch-all’ place for your personal files. Within here you can see your files, any shared files from other computer users and any music or pictures you may have stored. The Documents folder will sometimes be identified by your name instead of the word “Documents.” Recycle Bin – Stores any files you delete until you empty it. Internet Explorer – Contains Windows’ built in web browser that integrates with other Windows components (such as your folders and Documents). 2 P a g e | 3 On the other hand, you can also create and edit icons for your own use.
    [Show full text]
  • Explore Windows 7
    Windows® 7 Step by Step by Joan Preppernau and Joyce Cox To learn more about this book, visit Microsoft Learning at http://www.microsoft.com/MSPress/books/ 9780735626676 ©2009 Joan Preppernau and Joyce Cox Early Content—Subject to Change Windows 7 Step by Step Advance Content–Subject to Change Windows 7 Step by Step Draft Table of Contents Overview Front Matter ............................................................................................................................................. 3 Contents ................................................................................................................................................ 3 About the Authors ................................................................................................................................ 3 Features and Conventions of This Book ................................................................................................ 3 Using the Companion CD ...................................................................................................................... 3 Getting Help .......................................................................................................................................... 3 Introducing Windows 7 ......................................................................................................................... 3 Part I: Getting Started with Windows 7 .................................................................................................... 4 1 Explore Windows 7 ...........................................................................................................................
    [Show full text]
  • Dan's Motorcycle Windows Commands
    1 Complete List of Run Commands in Windows XP, Vista, 7, 8 & 8.1 ¶ People can get stuck if they are attacked with viruses or in any way can’t access different Applications in Windows. Sometimes it gets difficult to find the commands to start the applications directly. Knowing the Run Command for a program in different Windows versions can be very useful. if you’d like to start a program from a script file or if you only have access to a command line interface this can be helpful. For example, If you have Microsoft Word installed (Any version of Microsoft Office®) rather then searching or clicking the start icon, locating the Microsoft Office folder and then clicking the Microsoft Word. You can use the Windows Run Box instead to access the application directly. Just Click Start and Click Run or press "Window Key + R" and type "Winword" and press enter, Microsoft Word will open immediately. Here is a, hopefully, Complete list of RUN Commands in Windows XP, Vista, 7, 8 and 8.1 for your quick and easy access. Description of Applications Run Command 32-bit ODBC driver under 64-bit platform = C:\windows\sysWOW64\ odbcad32.exe 64 bit ODBC driver under 64-bit platform = C:\windows\system32\ odbcad32.exe Accessibility Controls access.cpl Accessibility Options control access.cpl Accessibility Wizard accwiz Copyright © 1999-2016 dansmc.com. All rights reserved. Adapter Troubleshooter (Vista/Win7) AdapterTroubleshooter 2 Add Features to Windows 8 Win8 windowsanytimeupgradeui Add Hardware Wizard Win8 hdwwiz Add New Hardware Wizard hdwwiz.cpl Add/Remove
    [Show full text]
  • News Rapport De Diagnostic De Zhpdiag Élément(S)
    NEWS RAPPORT DE DIAGNOSTIC DE ZHPDIAG ~ ZHPDiag v2018.6.5.129 Par Nicolas Coolman (2018/06/05) ~ Démarré par Hamza (Administrator) (2018/06/06 20:56:29) ~ Web: https://www.nicolascoolman.com ~ Blog: https://nicolascoolman.eu/ ~ Facebook: https://www.facebook.com/nicolascoolman1 ~ Certificate ZHPDiag: Legal ~ Etat de la version: Version KO ~ Mode: Scanner ~ Rapport: C:\Users\Hamza\Desktop\ZHPDiag.txt ~ Rapport: C:\Users\Hamza\AppData\Roaming\ZHP\ZHPDiag.txt ~ UAC: Activate ~ Démarrage du système: Normal (Normal boot) Windows 10 Home, 64-bit (Build 17134) =>.Microsoft Corporation ---\ NAVIGATEURS INTERNET (4) - 0s ~ GCIE: Google Chrome v66.0.3359.181 ~ MFIE: Opera 53.0.2907.68 ~ MSIE: Microsoft Edge v40 ~ MSIE: Internet Explorer v11.48.17134.0 ---\ INFORMATIONS SUR LES PRODUITS WINDOWS (8) - 0s ~ Windows Server License Manager Script : OK ~ Licence Script File Génération : OK ~ Windows(R) Operating System, RETAIL channel Windows ID Activation : OK ~ Windows Partial Key : 8HVX7 Windows License : OK ~ Windows Remaining Initializations Number : 1001 Windows Automatic Updates : OK ---\ LOGICIELS DE PROTECTION (3) - 3s Avast Antivirus Gratuit v18.4.2338 (Protection) Windows Defender W10 (Deactivate) Malwarebytes version 3.5.1.2522 v3.5.1.2522 (Protection) ---\ SURVEILLANCE LOGICIEL (3) - 3s ~ Adobe Flash Player 29 NPAPI (Surveillance) ~ Adobe Flash Player 29 PPAPI (Surveillance) ~ Adobe Acrobat Reader DC - Français (Surveillance) ---\ LOGICIELS D'OPTIMISATION (2) - 3s ~ Avast Cleanup Premium v18.1.4888 (Optimisation) ~ CCleaner v5.27 (Optimisation)
    [Show full text]
  • RGA for Windows Help Manual
    RGA for Windows Manual SP104001 Rev 2.50 October 2000 As part of our continuous product improvement policy, we are always pleased to receive your comments and suggestions about how we should develop our product range. We believe that the manual is an important part of the product and would welcome your feedback particularly relating to any omissions or inaccuracies you may discover. You can send your comments to:- MKS Instruments, Spectra Products Cowley Way Weston Road Crewe, Cheshire CW1 6AG United Kingdom +44 (0) 1270 250150 Tel. +44 (0) 1270 251939 Fax. In North America you can send your comments to:- MKS Instruments Spectra Products 380 Woodview Ave. Morgan Hill CA 95037 USA (408) 778-6060 Office (408) 776-8575 Fax 1-800-VAC CHECK http://www.spectra-rga.com Windows and Windows 95 are trademarks of the Microsoft Corporation. All other brand or product names are trademarks or registered trademarks of their respective companies. Contents Contents ..........................................................................................i Errata and addenda ......................................................................a Section 1. RGA for Windows Help Manual................................1 1.1. Welcome ........................................................................................ 1 1.2. Using the Help Manual .................................................................. 1 1.2.1. Installation Instructions........................................................ 1 1.2.2. Using the Help Manual .......................................................
    [Show full text]
  • Windows Command Guide 2010
    bcdalai's Free Tech. Support Blog: [http://bcdalai.blogspot.com] Windows Command Guide 2010 Version 3.4 (May 2010 updates) No great discovery was ever made without a bold guess. –Isaac Newton Experience is the name everyone gives to their mistakes. –Oscar Wilde Persistence and positive thinking to make things happen. Welcome to the “Windows Command Guide”. In this guide you will find all types of Windows commands. This guide includes every possible command; those are available on a Windows platform. There are many long and unusual commands, those you may not use commonly – but, these commands available in Windows platform whether you know it or not. If you have more information, then please share with me. For more information visit the website. About this Article: As every Windows user knows what a command is, so there is no need for describing it. This guide contains 440+ Run commands and 580+ additional Windows commands. This guide contains approx. 1000+ Windows commands in various categories. This is very useful for everyone using – desktop, laptop and server. The objective of this guide is to know more about Windows commands, internals features and to speed up the administrative tasks. See the version number to check the latest updates and new release. Document History: (updated: v3.4) Time Changes 2010 Version 3.xx: 75+ GUID, shell commands, latest updates and revision. 2009 Version 2.xx: major updates: 300+ Run commands; 95+ Rundll32 commands; 120+ Environment Variables; 150+ Command-line tools; 75+ Control Panel Applets Canonical names on Vista SP2, 2008 SP2, Windows 7 and Office 2010.
    [Show full text]
  • Download the Sample Pages
    Microsoft® Windows® Vista™ Unleashed, Second Edition Publisher Copyright © 2008 by Sams Publishing Paul Boger All rights reserved. No part of this book shall be reproduced, stored in a retrieval Associate Publisher system, or transmitted by any means, electronic, mechanical, photocopying, recording, Greg Wiegand or otherwise, without written permission from the publisher. No patent liability is assumed with respect to the use of the information contained herein. Although every Acquisitions Editor precaution has been taken in the preparation of this book, the publisher and author Rick Kughen assume no responsibility for errors or omissions. Nor is any liability assumed for damages resulting from the use of the information contained herein. Development Editor ISBN-13: 978-0-672-33013-1 Rick Kughen ISBN-10: 0-672-33013-X Library of Congress Cataloging-in-Publication data Managing Editor McFedries, Paul. Patrick Kanouse Microsoft Windows Vista unleashed / Paul McFedries. -- 2nd ed. Project Editor p. cm. Seth Kerney Includes index. ISBN-10: 0-672-33013-X Copy Editor ISBN-13: 978-0-672-33013-1 Margo Catts 1. Microsoft Windows (Computer file) 2. Operating systems Proofreader (Computers) Paula Lowell I. Title. QA76.76.O63M398175 2008 Publishing 005.4'46--dc22 Coordinator Cindy Teeters 2008010864 Printed in the United States on America Book Designer First Printing March 2008 Gary Adair Trademarks Composition All terms mentioned in this book that are known to be trademarks or service marks Mark Shirar have been appropriately capitalized. Sams Publishing cannot attest to the accuracy of this information. Use of a term in this book should not be regarded as affecting the validity of any trademark or service mark.
    [Show full text]
  • Address Book Size Letters
    Address Book Size Letters Esme intellectualizing her cuffs only, she undercool it capitally. Disepalous and gangliform Markos alchemise, but Tymon diaphanously predefining her shandy. Nichols summers euphoniously if cachectical Chancey horripilate or hypostasized. Merge variable names cannot contain whitespace. Update the published version of a template. Try again later use here at all friday no reviews to size are visible after forgetting to any sort your letter of letters. 5 handy Address Book tips - Reality Distortion Macs Mac OS. How can use text maximum but is not be! Sorts checks in a desired order. Carrier network error message look messed up related address book size printed on your letter selection process your feedback when you can print letters. Select the Address Book tab. Lob has become available at your test page. Desktop Address Book Refillable Address Book Walter Drake. Hard cover sizes are probably offline signing link with. Please do i am still very well made available? Use in size are printed book record has been denied because our beautiful place for letters, florida founded by clicking on. View dam and share contacts Android Contacts Help. The user experience possible, unruled page or envelopes, which allows you need? Help and Training on this site? You can not in our website uses cookies, while sending it has been received it is a telephone list soon gets a multipart form letter selection. Our address inserts fit most standard cover sizes Loose leaf. Beauty is called when you through either access code. Make sure that you want some scheduling issues an array is called after you will be attached with.
    [Show full text]
  • NCH Software Videopad Video Editor
    NCH Software VideoPad Video Editor This user guide has been created for use with VideoPad Video Editor Version 10.xx ©NCH Software Technical Support If you have difficulties using VideoPad Video Editor please read the applicable topic before requesting support. If your problem is not covered in this user guide please view the up-to-date VideoPad Video Editor Online Technical Support at www.nchsoftware.com/videopad/support.html. If that does not solve your problem, you can contact us using the technical support contacts listed on that page. Software Suggestions If you have any suggestions for improvements to VideoPad Video Editor, or suggestions for other related software that you might need, please post it on our Suggestions page at www.nch.com.au/suggestions/index.html. Many of our software projects have been undertaken after suggestions from users like you. You get a free upgrade if we follow your suggestion. VideoPad Video Editor Contents About VideoPad.............................................................................................................................. 6 Getting Started................................................................................................................................ 7 How To........................................................................................................................................... 8 Dropbox.......................................................................................................................................... 9 Flickr..............................................................................................................................................
    [Show full text]
  • 3Dmark®Mobile 2006 Developers' Edition
    Reviewer’s Guide: PCMark™ Vantage Product Name: PCMark™ Vantage Product Tagline: The New System Performance Measurement Standard for PCs About this Guide: This Reviewer’s Guide is intended to provide background, test information, procedures and reference data for media interested in benchmarking Windows Vista PC hardware performance, as well as supplying product specific details for those that are interested in reviewing the PCMark Vantage Benchmark tool. Version 0.2 Page 1 of 47 Table of Contents System Requirements to run PCMark Vantage .......................................................................... 3 Testing guidelines ......................................................................................................................... 3 Installing PCMark Vantage ........................................................................................................... 4 Registering and unlocking PCMark Vantage .............................................................................. 7 Starting up PCMark Vantage for the first time ............................................................................ 9 PCMark Vantage test suite selections ......................................................................................... 9 PCMark Suite ............................................................................................................................................10 Memories Suite .........................................................................................................................................12
    [Show full text]
  • Facebook App Download for Windows Facebook for Windows Phone
    facebook app download for windows Facebook for Windows Phone. Facebook for Windows Phone brings the popular social media website to your Windows mobile device. Once installed and connected via WiFi or mobile network, users can see their Timeline, comment on their contacts' statuses, receive notifications and friend requests, and much more. The application features an intuitive and easy-to-use interface with messages, likes, friends and groups all efficiently organized. It's free to use, so download and open your account to get started: Disclaimer: As of April 2020, Facebook is no longer supported on Windows Phones. Facebook for Windows 10. Facebook , the world’s largest social network that has brought together billions of people closer together, has released an optimized application created from the ground up to take full advantage of Windows 10 capabilities. Available on Microsoft store for every user running the latest version of Windows OS, this app brings the entire world to your PC and laptop monitor, this app allows you to stay in touch with your family, share and view photos, engage in direct chat , discover new friends and become connected with the discourse from people from all around the world. Like you would expect, Facebook for Windows 10 features all the social sharing services available in the full web version, with an added bonus of better visual presentation and a more streamlined interface. The app has full support for Facebook Groups , sharing of updates, photos, and videos (including access to video live streams), access to friend’s social feeds, advanced notification systems, and much more.
    [Show full text]