November 2019 Volume 14 • Number 10
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feature asset management 10 Managing Resources 24 Purchasing Used Lab Equipment Expect the unexpected and budget for it. That Won’t Cost You Later Bernard Tulsi Asking quality assurance questions prior to purchase is 14 Multi-Vendor Services: Value, important to ensure upfront savings are worthwhile. Selection, and Tips for Implementation Michelle Dotzert Adhering to a thorough selection process ensures a smooth leadership & staffing transition to a more efficient laboratory. Michelle Dotzert 26 Onboarding: A Valuable Investment Retaining new talent long term begins with interactive training. labs less ordinary Sara Goudarzi 16 The University of Wyoming Meat Lab lab design A food processing plant and research facility in one. Lauren Everett 30 Designing the Sustainable Lab Determining what makes a lab “sustainable” isn’t always clear-cut. business management MaryBeth DiDonna 20 Negotiating Service Contracts health & safety The complex variety of laboratory instrumentation requires a strategic approach to maintenance contracts. 34 Working with Liquid Nitrogen Brandoch Cook The cryogenic fluid presents both physiological and physical hazards. Vince McLeod
4 Lab Manager November 2019 LabManager.com Small Balance. Big Difference. Place and Use the Balance Where You Need it
In today’s labs, the efficient use of space and intelligent workflows are fast becoming essential to improve cost-effectiveness. We have perfected Excellence level balances to fit into optimized workflows wherever measurement excellence is needed. • Tiny footprint, fits anywhere • No separate electronics – further space savings • Lower overall height – ideal for weighing cabinets
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04_lab_manager_1_full-page-ad_8x11inch.indd 1 01.10.19 08:29 November 2019 laboratory product reports LabManager.com
A VERY LAB MANAGER CHRISTMAS DEPARTMENTS With the holiday season not far off, the Lab industry insights Manager team is thinking about ideal gifts for lab managers. As a lab manager, what would 40 Changes on the Horizon for Nutrition Facts Labels your ultimate gift be? A key instrument for the New rules take effect in 2020, and manufacturers can turn to analytical food labs for lab? Maybe something fun to brighten up your accurate sample analyses. workspace? And, since the holidays are about Michelle Dotzert more than just gifts, what are you most thankful ask the expert for as a lab manager? Feel free to take a few moments to share your thoughts with us! Re- 44 Ask the Expert sponses will be shared in a lighthearted feature Trends in portable analysis. in Lab Manager’s December issue. Please send Lauren Everett your feedback to [email protected]. product focus
46 CO2 Incubators Finding the just-right incubator to meet your lab’s needs. Mike May 48 Electrophoresis Old idea, new devices and systems. Lab Manager® (ISSN: 1931-3810) is published 11 times per year; monthly with combined issues in January/February, by LabX, P.O. Angelo DePalma Box 216, 478 Bay Street, Midland, ON Canada L4R 1K9. USPS 50 Homogenizers 024-188 Periodical Postage Paid at Fulton, MO 65251 and at an additional mailing office. A requester publication, Lab Manager, is Generator and sonicator probes for every application. distributed to qualified subscribers. Non-qualified subscription rates Brandoch Cook in the U.S. and Canada: $120 per year. All other countries: $180 per year, payable in U.S. funds. Back issues may be purchased at 52 Pipettes a cost of $15 each in the U.S. and $20 elsewhere. While every attempt is made to ensure the accuracy of the information contained Electronic pipettes are the preferred solution for many reasons. herein, the publisher and its employees cannot accept responsibility Brandoch Cook for the correctness of information supplied, advertisements or opin- ions expressed. ©2013 Lab Manager® by Geocalm Inc. All rights in every issue reserved. No part of this publication may be reproduced without permission from the publisher. 38 Infographic Titrator types and tips. WDS Canadian return: 478 Bay Street, Suite A213, Midland, ON Canada L4R 1K9. 54 Technology News The latest equipment, instruments, and system introductions to the laboratory market. POSTMASTER: Send address changes to Lab Manager®, PO Box 2015, Skokie, Il 60076. 56 QUICK TIPS FROM LINDA How to run productive meetings. 57 Pre-owned Equipment Marketplace 57 Advertisers Index 58 Lab Manager Online
6 Lab Manager November 2019 LabManager.com WE REMOVED THE COMPRESSORS. YOU’RE WELCOME.
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11382-Stirling_Compressors_Ad_8x10.75.indd 1 5/15/19 2:11 PM editor’s note
the bottom line
Without financial support and responsible budgeting, even the Recruiting new talent is a crucial part of ensuring a productive, most innovative, state-of-the-art laboratory cannot function long successful laboratory. However, retaining quality new hires for the term. For this issue, our feature articles have a common theme: long term is even more important, as high turnover rates can be money. Whether you’re crunching numbers to compare the pros costly and incredibly time consuming. The first step to ensure that and cons of purchasing used versus new equipment, or you’re new hires feel they made the right choice in joining your team is evaluating the potential benefits of implementing a “greener” de- through an effective, personal onboarding experience. Tradition- sign into your lab space, money and profitability will always have ally, the onboarding experience can be dry and mundane for new an impact on the decisions you make as a lab manager. hires. Our Leadership & Staffing article (page 26) discusses ways This month’s cover story focuses on the business aspect of leading a to make onboarding more engaging and valuable for both the new laboratory. Author Bernard Tulsi notes, “At a fundamental level, all hire and for your lab as a whole. Provide an interactive tour of the lab leaders grapple with the management of their most valuable and facility, allowing the new hire to meet different departments and least abundant resource: time.” As the old saying goes, “time is money” get a better idea of the overall mission of the lab and how they and according to a McKinsey & Company survey cited in the article, will contribute. Get to know them beyond their technical skills, the vast majority of managers are not satisfied with how they spend and ask for their input—new employees can offer a different per- their time. In addition to time, there is a variety of key performance spective that existing team members have not considered. indicators (KPIs) that lab managers can track on a regular basis to In the first of our new Lab Design features, we discuss what gauge the lab’s overall success. Examples of KPIs include turnaround exactly a “sustainable lab” is, and how to achieve it. As lab design time, quality, and productivity. There’s also equipment maintenance, editor MaryBeth DiDonna says, “Labs are energy hogs, and new instrument purchases, staff training, and many other elements to increased energy usage means higher utility bills—such as water, be mindful of. Luckily, there are new tools available to help ease the electricity, ventilation—and higher overall building budgets.” So, burden of continuous resource management. Turn to page 10 to learn how can you improve your lab’s footprint while saving money? more about how to implement these tools and strategies into your lab. Turn to page 30 to find out. Continuing with our money-themed issue, our Business Manage- Best, ment article on “Negotiating Service Contracts” offers great advice on what to look for when choosing a service plan. With some research and strong negotiation skills, you can minimize unexpected Lauren Everett costs and receive quality instrument protection for years to come. Managing Editor
editorial director editor, laboratory design senior account manager Published by LabX Media Group Trevor Henderson MaryBeth DiDonna Alyssa Moore president [email protected] [email protected] Mid-Atlantic, Southeast & International Bob Kafato [email protected] managing editor digital media coordinator [email protected] Lauren Everett Catherine Crawford-Brown 610.321.2599 managing partner [email protected] [email protected] Mario Di Ubaldi advertising account managers [email protected] associate editor business coordinator June Kafato Rachel Muenz Andrea Cole Canada / Key Accounts general manager [email protected] [email protected] [email protected] Ken Piech [email protected] scientific technical editor eMarketing coordinator 705.812.2332 Michelle Dotzert Laura Quevedo production manager Larry Frey [email protected] [email protected] Greg Brewer Midwest/West [email protected] art director audience development specialist [email protected] Danielle Gibbons Matthew Gale 845.735.5548 subscription customer service [email protected] [email protected] [email protected] Reece Alvarez contributors publisher, Clinical Lab Manager custom article reprints Northeast Angelo DePalma, PhD Edward Neeb The YGS Group [email protected] Sara Goudarzi [email protected] [email protected] Tanuja Koppal, PhD 203.448.0728 203.246.7598 800.290.5460 F. Key Kidder managing editor, Clinical Lab Manager 717.505.9701 x100 Donna Kridelbaugh Erica Tennenhouse Mike May, PhD P.O. Box 216, 478 Bay Street, [email protected] Vince McLeod, CIH Midland, ON, Canada L4R 1K9 Bernard Tulsi 888.781.0328
8 Lab Manager November 2019 LabManager.com NOT ALL CONFERENCES AND EXPOSITIONS ARE EQUAL. IF YOU ARE ONLY GOING TO ATTEND ONE, PITTCON 2020 IS THE CLEAR ADVANTAGE.
The small print says it all. Pittcon is the world’s leading annual exposition and conference for laboratory science. This dynamic global event offers a unique opportunity to get a hands-on look at the latest innovations and to find solutions to all your laboratory challenges. The robust technical program offers the latest research in more than 2,000 technical presentations covering a diverse selection of methodologies and applications. Pittcon also offers more than 100 skill- building short courses in a wide range of topics. Don’t miss your chance to attend this all-in-one event and expand your network of scientific resources.
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November_LabManager.indd 1 9/17/2019 9:44:51 AM managing resources
by Bernard Tulsi
o thrive in the current business environment—with labs.” He says that at a more granular level, “We track substantial fiscal, human, and technical resource equipment costs, both new equipment and ongoing Tconstraints along with lurking supply chain ques- maintenance, materials, research and development, and tions—laboratory leaders seek to drive growth in their staff training, among other relevant areas.” operations via enhanced individual and organizational “To ensure that a KPI such as turnaround time is on track, performance, and optimal resource management. we have to ensure that we have adequate resources, that At a fundamental level, all lab leaders grapple with the workflows are optimized, that uptimes are guaranteed by management of their most valuable and least abundant ensuring that vendors are in place to ensure that mainte- resource: time. A recent McKinsey & Company survey of nance is done properly and on schedule,” says Chee-a-Tow. 1,500 executives reported that only nine percent were very Jean-Francois Dion, senior manager, operations, laboratory satisfied, less than 50 percent were somewhat satisfied, and sciences at Charles River Laboratories says, “We are keeping about 33 percent were actively dissatisfied with how they track of many KPIs in our laboratories but the most im- spent their time. Overall, the McKinsey report notes just portant resource is our people. It is very important to have more than half of the respondents considered their use a precise picture of human resources (HR). Each week we of time in step with their organizations’ key priorities. review upcoming vacation schedules, sick leaves, maternity Among the key prerequisites for aligning organization- and paternity leaves, etc.” Emphasizing the critical need to al priorities and goals are the availability of staff with ensure that vital laboratory talent are engaged and nurtured, adequate skills and training, easy to use software, appro- Dion says, “HR management is key in successfully bringing priate mechanisms to share uptime, reliable electronic in talented people and keeping them motivated by providing access to data relevant to internal needs and for report- opportunities to acquire new skills and career growth. ing to regulatory agencies, says Patrick Martell, director “We have a strong training program to make sure that of global services, Waters Corporation (Milford, MA). we support the development of new employees. We also Richard Chee-a-Tow, director of laboratory opera- try to keep employees cross-trained between different tions, Dynacare (Brampton, Ontario) says, “Typically, at techniques and departments, with the ultimate goal of a high level we track key performance indicators (KPIs) having the right talent at the right place.” on a day-to-day basis. These include turnaround time, A number of tools are now readily available for the im- quality, and productivity, which is likely the case in most provement of resource management. Martell says that one
10 Lab Manager November 2019 LabManager.com managing resources
of Waters’ strongest resource management tools technical hours wasted in repeating assays. The supervisor of each is Empower Chromatography Software, which area keeps a close eye on the success of each assay within their group, has an embedded database, inherent product data and when a failure occurs, an investigation is done with the analyst management, analytical tools, and the capac- who performed the assay and the scientist in charge of the proj- ity to accommodate some add-on options that ect.” A weekly report is generated with all the information about Waters offers to customers. The tool can help the investigation, project, assay type, method, cause of failure (re- to determine system utilization, the number of agent issue, technical oversight, scientific oversight, instrumenta- runs performed on different systems, usage levels tion failure, etc.), he says. “With all this information in one report, of different instrumentation systems, and help we can identify trends and act rapidly upon them,” says Dion. to develop maintenance schedules, according to Martell. He says a complimentary Waters tool, Empower Driven Services 365, also provides users with access to critical systems information, help with monitoring utilization, managing resources, identifying training needs, flagging needs for im- The results are in. provements, and help with laying the groundwork Starline enables labs to easily expand power. for future capital projects. Dion says, “We have a dedicated group specialized in the maintenance and repair of our fleet of instruments. They Starline Plug-In Raceway gives you the power to meet the ever-changing take care of all the preventive maintenance of needs of your hospital or lab by allowing you to easily expand, reconfigure all our equipment. Instrumentation in excellent or relocate power. Our pre-assembled modules simply snap into place condition is one of the key factors to run the along the backplane of the raceway wherever a connection to power is operations of the laboratory smoothly. We also required. And not only does Plug-In Raceway install quickly, but there is have a dedicated team who is responsible for no need to call in an electrician to expand power, which will lower future keeping accurate inventory of our consumables, maintenance costs. To learn more, visit StarlineLabs.com/LabManager. their availability in all our laboratories, and they control our ordering so they can quickly make adjustments when needed. “This group is also responsible for all the other reagents used in our laboratories; they communicate backorders with the scientific and technical staff and work with them to identify alternate solutions. They follow the shipments, unpack, identify, and log, keeping our inven- tory consistently updated. We have thousands of different reagents in our inventory and it is always growing. By the nature of our work, we are always working on developing new tech- niques and different assays.” “The key is the communication and collabora- tion between the scientific staff and the technical staff. We have developed a system that allows all the needs from our scientific staff (around 100 sci- entists in nine different specialties) to funnel to our team of laboratory specialists,” says Dion. “Un- expected costs usually come from assays that fail and need to be repeated. Some kits and reagents can be very expensive, added to the scientific and managing resources
Proper control of financial resources is critical. that kind of recruiting. What will be the side cost of the Martell notes that labs generally have capital budgets recruitment, travel, interview, training, etc.? We try and do for expansion or to upgrade their equipment along with as much advanced planning as possible to anticipate all costs their operating budgets, which cover current expenses that may come up in a year. The more we’re able to plan, such as service support, consumables, reagents, solvents, the more we are able to stay within our designated budget.” and software—all of which require careful planning Offering some pointers on avoiding pitfalls to other lab lead- and control. This requires labs to track information on ers’ counterparts, Dion says, “The most common pitfalls are their run rate and spending rate and manage accordingly, a result of miscommunication. Tracking and communicating including the judicious use of outsourcing and using financial, performance, production, and quality KPIs along cloud-based systems to manage data of all stripes. with a good vision of your long-term schedule can save you Dion sees budgeting and financial management as chal- from some pitfalls (e.g. the commitment for a large amount of lenges that are important in the success of operations. work to [be accomplished] in a short period of time without “Budgets need to be forecasted at least a year in advance, in- confirmation of abilities of operations to deliver on time). cluding which instruments we will need or need to replace, “That can easily happen when you work in silos and it is so it is very important to plan the cost of the validations often the case in big laboratories. There is so much to con- that will be required prior to implementation.” sider in advance for the success of a project, many different Among the key issues to evaluate, Dion cites, “How many contributors will have to share their expertise, but clear com- people, and what skill set will be required to perform the munication between them is key to avoid pitfalls,” says Dion. upcoming work? Do we want people just out of school Martell says that a number of the labs he interacts with or with more experience? There are specific periods for pay close attention to legal questions associated with the
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protection of intellectual property, ensur- expense budgets, which could better align productivity to actual spend. ing proper compliance protocols in keeping He says these are the kind of situations where technology is with regulatory requirements. He notes enabling and impacting some of the financial considerations around that labs strive to ensure data compliance resource acquisition and management in the labs of some of his and integrity, and in the case of clinical and organization’s customers today. diagnostic labs, they want to ensure that they have clearance for the tests they are Bernard Tulsi is a freelance writer based in Newark, Delaware. He may be conducting and maintain proper assays for contacted by email at [email protected] or by phone at 302-266-6420. regulatory reviews. He says that lab man- agers always have to be conscious of their investments, and must be aware that this means more than getting systems into the lab. Other key requirements include ensur- ® ing that staff and operators are properly CyBio FeliX trained and the effective standard operat- Accuracy. Precision. Sample Integrity. ing procedures and work processes are in place. “These are essential, and every bit as important as what kind of equipment the lab purchases,” Martell says. Budgets can be used up quickly without a plan with a horizon of several years, and a firm grasp on questions like “what are we trying to accomplish, what are we trying to get to, what tests and equipment are needed and what are the assays, and what type of backup might be needed,” Martell says. In the future, Martell sees more connected products. He says today there are backup systems that ensure operations do not stall and undermine productivity when systems go down, noting, however, that is a reactive approach that costs money. “What we are seeing now, and what we are trying to work on and optimize is to turn this into a proac- tive process so that we and our customers will Your Automated Liquid Handling Application Starts Here. know when the systems will need attention CyBio® FeliX based on trending information from sensors Providing automated solutions for sample preparation, drug testing, toxicology, provided to customers.” He says that the idea NGS, immuonoassays, PCR & more. Optimize your work processes with CyBio FeliX, is to bring more information via greater inte- a liquid handling system adaptable to your requirements. gration, “so that no application is an island,” Most compact liquid handling platform for any lab bench that will drive productivity and growth. Customer swappable pipetting heads with automatic tip and adapter loading Increasingly, as more software applications 12 deck positions on two levels for microplates, tubes, reservoirs, tips and accessories reside in the cloud, customers are able to on a small footprint of 650 x 450 mm Precise high parallel 96 or 384 channel pipetting combinable with single channel reassess how they invest in and manage soft- transfers and pipetting in rows and columns within the unique volume range of ware applications. Martell says technology 1 – 1000 µl impacts business processes, and is some cases CyBio FeliX - Accelerating Your Research may enable the conversion of items slated for funding via capital budgets into operating For more information, contact us: www.analytik-jena.com [email protected] Multi-Vendor Services Value, Selection, and Tips for Implementation
ADHERING TO A THOROUGH SELECTION PROCESS ENSURES A SMOOTH TRANSITION TO A MORE EFFICIENT LABORATORY by Michelle Dotzert, PhD
o matter the scale of the laboratory or the field low-value, frequently used instruments such as ovens and of research, implementing tools and strategies to centrifuges, it is an especially worthwhile investment for Noptimize efficiency yields short- and long-term labs with high-value, sophisticated instruments. Routine benefits. Essential to improving efficiency is asset manage- maintenance and calibration, and rapid repair services ment, which now extends beyond basic maintenance and ensure minimal downtime to maximize output and return repair, to encompass calibration, redeployment, disposal, on investment for such high-value assets. and the information-rich realm of analytics. Regularly scheduled maintenance also supports labs Perhaps the most well-known reason to work with a seeking to achieve or maintain compliance, and various multi-vendor service provider is for equipment mainte- services employ standardized protocols, and provide secure, nance and repair services. Implementing routine mainte- tamper-proof reports. This is especially valuable dur- nance schedules with multiple original equipment manu- ing audits, eliminating the added complexity of working facturers (OEMs) and vendors may become inefficient and with multiple technicians and different protocol standards. costly, whereas a multi-vendor service provider offers a An added benefit is the consolidation of calibration and comprehensive, efficient solution. These providers employ maintenance records by the service provider, rather than in- highly trained technicians and engineers, capable of dividual documents for each instrument and manufacturer. servicing equipment from a wide range of manufacturers Many providers begin by compiling a complete inven- and serving as a single point of contact for the laboratory. tory of laboratory equipment, along with its location in the Contracting a third party for maintenance and repair laboratory, as well as across multiple laboratory sites. With services also minimizes the downtime that occurs when enhanced data and analytics capabilities, some companies instruments are offline. Without a dedicated service pro- now offer customers valuable data pertaining to asset usage vider, service calls may have a prolonged wait time, hin- in addition to tracking and inventory. These data are invalu- dering productivity and requiring laboratory personnel to able for asset management, specifically to inform decommis- redirect their focus from analytical work to troubleshoot- sioning, redeployment, and acquisition. Lab managers and ing. Whereas with enough volume, some service providers principal investigators can refer to an instrument’s usage and are able to assign the lab an individual technician who service history to determine whether an instrument should may arrive onsite within 24 hours of a call. To further re- be decommissioned (minimal use and multiple service or duce potential downtime, many of these services maintain repair reports, for example), or whether an instrument can a local parts inventory to eliminate shipping delays. be relocated or brought online to support growing demand While a multi-vendor service contract is a valuable con- (those in good condition with minimal use). If the decision sideration for laboratories operating numerous relatively is made to decommission an instrument, a multi-vendor
14 Lab Manager November 2019 LabManager.com multi-vendor services
service provider may also be able to complete various compliance, it may be valuable to ask if the service pro- checkout certifications prior to disposal or resale. Alterna- vider issues compliant documentation as well. tively, usage data may be useful for planning new equipment acquisitions and to support purchase requisitions. Expert tips for multi-vendor service contract implementation The selection process After completing the selection process and negotiating When comparing multi-vendor service providers, it is a contract with a service provider, there still remains some important to consider several factors in addition to cost work to ensure a smooth transition to a new process. Lab to ensure the service is a good fit for the lab. The optimal Manager asked Kevin Keras, general manager and chief oper- service should provide a tailored solution to meet a labo- ating officer of the LabSquad division of Biodirect USA, to ratory’s specific requirements, with the ability to review share some advice on implementing multi-vendor services: and adjust over time. The steps outlined below can serve as a general guide for the selection process: Tip #1: Setting Expectations vs Reality Identify the lab’s specific requirements: Consider the number of While utilizing a single source to coordinate an en- tire organization’s assets, end users need to under- instruments in the lab (including any additional locations), stand that MVS (multi-vendor service) providers will the nature of the instruments and performance character- never know as much as the OEM of the instrument. istics, requirements for compliance, and whether additional Some lab stakeholders within the clientele will insist services such as usage data reports and support for decom- that the MVS purchase expensive service contracts missioning would provide added value to the service. from instrument manufacturers or might refuse to let the MVS provider contract independent service Identify “must-haves”: Prioritizing requirements may be useful organizations (third parties). It is understandable to determine what services and features are most impor- why they might take this position…their research is tant to the lab, and can help guide the selection process. at stake, and they believe the manufacturer is the best solution. However, basic period maintenance Compare service plans: Obtain information from potential for lab instruments can often be done by the MVS’ providers and evaluate whether individual service plans on-site staff or an independent service organization offer the specific options you have deemed necessary. like LabSquad. This doesn’t mean you can’t still work with an OEM…not at all. Just use them for specific Compare vendors that are able to meet your requirements: Once the things like software/firmware upgrades or major fail- selection has been narrowed down to providers who offer ures. This will keep instrumentation research-ready and help lower costs. your requirements, compare any additional features and select the best overall provider. Tip #2: Make it Win-Win, or Nobody Wins So many end users gravitate toward MVS thinking the A thorough comparison of different service plans main benefit will be cost savings. In many cases that requires time and effort, but is a valuable exercise to is so, but I would offer that even if the costs were the ensure the best fit. In addition to the laboratory’s specific same, or even slightly higher, the MVS model is still requirements, there are some other factors that may be a better and more efficient approach than in-house worth considering during the search. For example, does management. It just has to be entered into with a the service provider offer any remote monitoring or “win-win” mindset from both parties. Once a client support services? Some instruments with internet con- commits to an MVS provider, they need to trust that nectivity may be monitored remotely, and technicians partner will utilize the best, fastest, and most cost- may be able to guide laboratory personnel through basic effective measures to maintain their assets. If the MVS provider loses money by overpaying for services troubleshooting procedures. Is the provider accredited? or parts, the relationship will fail. Working with an accredited service provider helps to ensure maintenance, repairs, and calibrations are per- formed by technically competent technicians adhering to Michelle Dotzert, scientific technical editor for Lab Manager, quality standards. For labs seeking to achieve or maintain can be reached at [email protected] or 226-376-2538.
November 2019 Lab Manager 15 labs less ordinary
The University of Wyoming Meat Lab A FOOD PROCESSING PLANT AND RESEARCH FACILITY IN ONE by Lauren Everett
any consumers who purchase meats from their Feeding future generations local grocery store aren’t well informed about Producing and processing high-quality meat products M where the products come from, or about the for consumption is a complex task. Food scientists and steps involved in the harvest process. At the Univer- those in the meat industry are constantly studying the sity of Wyoming Meat Lab, students in the College of innate character of muscle and meat to enhance flavor Agriculture and the Animal/Food Science departments, and quality for the consumer. Scientists are also begin- as well as collaborating researchers, not only learn about ning to discover new ways to capitalize on the genetic the science and process, but are directly involved in it. potential of animals for higher quality products. The Meat Lab encompasses nearly 10,000 square feet Sustainable food production is an important issue of space, and was designed for education, research, and across the food industry. Meat scientists, like other food extension purposes. Because the facility serves multiple scientists and agriculturists, are looking at new food pro- purposes, it was crucial to have designated spaces for duction methods and practices that are more sustainable each function. “The main aspect of construction and for future generations. By 2100, it is estimated that the design that made the lab unique was the ability to of- global population will grow to 11 billion. Meeting that fer a more organized flow via the multitude of rooms grand demand for nutritious food while limiting harm to that allowed for the separation of different events and the environment is an incredible challenge. In addition to processes,” says Kyle Phillips, Meat Lab manager. “Not helping solve these challenges, research at the Meat Lab being limited to one large processing area and cooler also focuses on the health of local animals. “The UW space is very important.” Meat Lab has been an important facility for assessing The facility works with all types of animal meat—pork, animals used in high-altitude disease studies in which lamb, beef, etc.—to produce products like meatballs, sau- organ and tissue samples are collected immediately to sages, patties, and smoked or cured products. The facility assess changes in mRNA,” explains Phillips. has a slaughter floor, fabrication room, processing room, The lab is located in Laramie, WY, at an elevation designated coolers for different needs, a room dedicated of 7,200 feet, making it an ideal facility for this type of just to inedible items, research project storage, and retail research. Other recent research projects conducted at the item space. “The lab is designed to take a meat animal in, lab have involved data collection to help evaluate micro- [and] through the harvest process, fabricate it into steaks, biological control interventions to validate the food safety roasts, etc., create value-added products, then package, HACCP (hazard analysis and critical control points) plan box, and sell these items,” explains Phillips. in the facility. According to Phillips, “upcoming research
16 Lab Manager November 2019 LabManager.com labs less ordinary
The University of Wyoming’s Meat Lab student workers get various meat cuts ready for use by the UW meats judging team practices. Credit: UW Photo
conducted in the Meat Lab will assess carcass composition joining the Meat Lab in Wyoming as manager in August and cutability characteristics in pork and lamb, as well as 2019. “This allowed me the opportunity to continue work- facilitating collection of various muscles that will be used ing where my passion lies, which is within the mixture of to predict and characterize sensory performance.” meat industry, teaching, providing outreach/resources to In addition to conducting research, the facility func- other meat processors, and assisting in the research that is tions as a processing and food production plant. With designed to help solve the challenges faced by meat indus- that, cleanliness and safety are top priority. “As a pro- try personnel and meat scientists,” says Phillips. cessing plant, we are state inspected by the Wyoming The student-employees working in the facility take on Department of Agriculture. With this in mind, having a a bulk of the daily responsibilities, which Phillips says is grant of inspection requires us to maintain appropriate beneficial to their development and aids in the transition GMPs, SOPs, SSOPs, and HACCP plans for every prod- from college into the first steps of their careers. uct that is created in the lab,” says Phillips. “As a food Although Phillips is new to the Wyoming Meat Lab production facility, we pay close attention to cleanliness, team, he has already outlined future goals and a vision go- maintain that there is no cross-contamination between ing forward for the facility. “It’s my hope moving forward different species or items containing allergens, submit to that I am able to help expand on the research opportuni- testing for microorganisms to ensure that all of our plans ties within the College of Agriculture and Animal Sci- and safeties are working as intended, and that we are cre- ence Department at the University of Wyoming, as well as ating a safe and wholesome product for consumption.” with other institutions that we may collaborate with in the All lab staff are required to scrub in prior to entering the future,” he says. He also wants to provide more extension space, and must have on proper hair covers, clean frocks, and outreach to the community and other local meat pro- closed-toe shoes, and hard hats when necessary. cessors, and be a source of valuable information for them. Phillips has extensive experience in the meat industry, previously working at the Rosenthal Meat & Science Lauren Everett, managing editor for Lab Manager, can be Technology Center at Texas A&M University, before reached at [email protected] or 973-721-4070.
November 2019 Lab Manager 17 ELIMINATE HPLC SAMPLE PREPARATION BOTTLENECKS WITH HIGH SPEED EVAPORATION AND LYOPHILIZATION Innovative technology overcomes the challenges of lyophilizing HPLC samples containing organic solvents and accelerates sample preparation for high-throughput applications
LYOPHILIZATION OF HPLC EVAPORATION, LYOPHILIZATION, FRACTIONS AND THE BEST OF BOTH WORLDS Preparative reverse-phase high-performance liquid Lyophilization is the process of removing solvents from chromatography (HPLC) enables the isolation of highly a sample via sublimation, which is achieved with a low pure compounds, and is widely used in chemical, phar- vacuum that boils water below its freezing point. Freeze maceutical, biotechnology, and biochemistry industries. drying HPLC samples containing water and solvents, such Most samples contain water and polar organic solvents as acetonitrile, pose several challenges for lyophilization. such as acetonitrile, and require careful preparation to Acetonitrile has a low freezing point (-65°C), and if this is ensure accurate results. HPLC fractions are usually dried not achieved during lyophilization, sample bumping and using a parallel sample evaporator, and during this process contamination may result. If acetonitrile accumulates in it is important to retain the quality and integrity of the the ice trap, it can impair the vacuum and prevent lyophili- sample. Utilizing a centrifugal evaporator to dry HPLC zation. In addition to the challenges faced in working with fractions offers many benefits with a few challenges. solvents , the lyophilization process itself is slow, requiring Alternatively, lyophilization (freeze drying) technology days to achieve the desired sample dryness. uses subtle conditions and is usually used to dry sensitive Solvent removal may also be achieved by evapora- biological samples. Due to the more open structure of the tion, whereby energy (heat) is applied and the liquid is sample cake, a higher level of dryness may be achieved vaporized to a gas and removed, leaving a dry product. in this process. However the drawback to this technique is Working with a centrifugal evaporator addresses many that it is time consuming. Here we discuss a methodology of the challenges associated with lyophilization, however used to achieve the best of both worlds: a rapid process this approach is not without its own limitations. Trifluo- capable of producing thoroughly dried samples for roacetic acid (TFA) is often added to the reverse phase improved resuspension and easier sample handling. HPLC mobile phase for its buffering capabilities, to
18 Lab Manager November 2019 LabManager.com in focus | SP Scientific
enhance retention, or to suppress certain ionic interactions. • Stage 2 - Concentrate the water at 8mbar to reduce At times, centrifugal evaporation is insufficient to remove the total volume all of the TFA, due to sample interactions, and the residual • Stage 3 - Freeze the samples by reducing the pressure could have detrimental effects on analysis. Further, this • Stage 4 - Add heat for a limited time at full vacuum to approach often produces a film-like dried sample on the speed up the sublimation bottom of the vial, making it difficult to re-suspend and • Stage 5 - Then continue to hold the pressure at full weigh. In addition, fractions containing hydrophobic vacuum with no heat until the samples are completely samples can crash out with the removal of the organic freeze dried layer, to form a thin film on top, which could restrict the This method may be further adapted for aqueous samples: evaporation and may result in incomplete drying. • Stage 1 - Concentrate the water at 8mbar to reduce These challenges led to the development of a combined the total volume method, incorporating the speed and efficiency of centrif- • Stage 2 - Freeze the samples by reducing the pressure ugal evaporation with the superior drying capability and • Stage 3 - Add heat for a limited time at full vacuum to improved sample integrity achieved with lyophilization. speed up the sublimation The method development was done using the Genevac • Stage 4 - Then hold the pressure at full vacuum with HT Series 3i centrifugal evaporator, which consists of a no heat until the samples are completely freeze dried robust oil-free vacuum pump, a low temperature, auto- matic defrosting and draining condenser and an intuitive REFINED TECHNOLOGY DELIVERS user interphase with user programmable methods. SUPERIOR RESULTS AND HIGH The method shown below is a way to successfully THROUGHPUT freeze dry HPLC fractions with hydrophobic and hydro- Preventing processing bottlenecks during the lyophili- philic compounds. It also accommodates fractions with zation process is crucial for high throughput laboratories. varying gradients and volumes. Implementing a highly efficient instrument capable of • Stage 1 - Removal of a portion of acetonitrile by rapid evaporation and lyophilization accelerates sample using Dri-Pure with the final pressure at full acuum.v preparation. The Genevac HT S3i evaporator enables Then hold at full vacuum for a few hours to make sure high speed evaporation and lyophilization, reducing sample the samples are frozen processing time from days to hours. This is achieved with • Stage 2 - Add heat for a limited time at full vacuum to a high-performance oil-free, vacuum pump, patented tem- speed up the sublimation perature control, and Dri-Pure anti-bumping technology • Stage 3 - Then continue to control the pressure at full to prevent sample loss and contamination. The system can vacuum with no heat until the samples are completely accommodate a wide range of sample formats for various freeze dried applications and the pre-programmed methods for com- If the samples are completely water soluble, the monly used solvents render the system easy to operate, organic layer can be removed first and then the aqueous even for occasional users. With the combination of speed layer can be concentrated before freeze drying. Method and convenience associated with centrifugal evaporation, details are summarized below: and the drying capabilities of lyophilization, the Genevac • Stage 1 - Evaporate the acetonitrile using Dri-Pure HT S3i produces a light, fluffy sample, fully lyophilized and then control the pressure at 40mbar for a set time and ready for analysis in just hours.
To learn more about the SP Genevac HT Series 3i evaporator range, visit: www.spscientific.com/HT3/ business management
Negotiating Service Contracts THE COMPLEX VARIETY OF LABORATORY INSTRUMENTATION REQUIRES A STRATEGIC APPROACH TO MAINTENANCE CONTRACTS by Brandoch Cook, PhD
id you just purchase a new $180,000 confocal micro- your neighbor’s Pipetman than it is to hunt down an avail- scope? Congratulations, your lab’s images are going able confocal microscope while a part is on a two-month D to look amazing. But be ready to keep paying for it backorder, or you don’t have the funds ready to cover it. for years to come. And if your lab is like most others, every Finally, a service contract for equipment maintenance time you purchase a major piece of instrumentation, main- and repair is, ideally, the most hassle-free solution, usually tenance costs need to be built into laboratory budgets, such with the most comprehensive coverage and rapid response that adequate funds can be accounted for in active grants. time. For instance, if you examine the range of options There are three primary ways to spend money on offered by a big supplier such as Thermo Fisher Scien- maintenance and repair. First, you can wait for equip- tific, there is service contract coverage for an abundance ment to break, fail, or become inconsistent, and then react of equipment, a partial list of which includes: autoclaves, by purchasing parts and services a la carte. Surprisingly, centrifuges, biosafety cabinets, incubators, refrigerators this can be an effective solution for equipment that is less and freezers, microplate readers, pipettes, shakers, flow expensive, and less sensitive to wear and tear. For example, cytometers, mass spectrometers, PCR and qPCR thermal the cost of purchase and maintenance for micropipettes cyclers, next-gen sequencers, and water baths. In other is a far cry from that of a confocal microscope or a flow words, there is a range, from comparatively simple everyday cytometer, and the cost of replacement for a broken one use mechanical equipment for which you may want to take is usually in the range of hundreds of dollars rather than your chances, to very sensitive and specialized instrumenta- hundreds of thousands. An effective solution for many tion shared by departments under program-level grants for laboratories is to hire periodical pipette repairs on a per- which service contracts are often a necessity. The Thermo unit basis, which often cost around $20 each. This may Fisher Scientific service provider, Unity Lab Services, offers be preferable to extended warranties or service contracts tiered contracts including a package called the Total Care with longer-term costs and obligations. Plan, which provides unlimited access to phone and email Secondly, manufacturer’s warranties cover many equip- tech support, and unlimited coverage of parts, travel, and ment and parts failures and breakages. Although most war- labor costs. Although this package is essentially identical to ranty periods only cover one or two years, extended warran- their Extended Warranty Plus plan, even extended warran- ties are available for many types of equipment. These can ties don’t often go very far beyond original manufacturer’s be especially useful for the more expensive and sensitive warranties, whereas service contracts may be renewable ad instruments with highly engineered parts and advanced infinitum. Additionally, service contracts on new and compli- software interfaces, especially for refurbished equipment, or cated instrumentation often include initial installation and instrumentation that you expect to replace within less than complete, full-day training sessions. five years. Not only will your laboratory avoid having to re- Where this process gets bewildering is in the sheer num- place parts, but you also will avoid experimental downtime ber of items that must be covered in one way or another, associated with malfunction. It is much easier to borrow which way to cover them, and finally, how to pay for it.
20 Lab Manager November 2019 LabManager.com L L LAB MANAGER S ON DEMAND WEBINAR SERIES
IMPACT OF HUMAN ERROR PRODUCT IN TITRATION Tuesday November 2 20 PM EST SPOTLIGHT LabManager.com/webinars/titration-human-error
Lab DESIGNING A FORENSICS LAB Wednesday November 20 20 PM EST Design LabManager.com/webinars/forensic-lab-design
AD ANCEMENTS IN ENGINEERED BIOSAFETY Thursday November 2 20 PM EST LabManager.com/webinars/engineered-biosafety
SAFE CHEMICAL STORAGE
Wednesday November 27 20 PM EST LabManager.com/webinars/safe-chemical-storage
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Although the following observations may seem hackneyed, • Lastly, know your lab’s finances and how your grants’ they are no less true for being so. Without further ado, here lifespans or departmental budgets may impact your abil- they are: 1) information is power, and 2) organization is key. ity or willingness to spend. The expense and complexity of a given machine roughly correlates to the cost of 1. Information is power service, and instruments such as flow cytometers or high- • You must realize that when you sign a service con- end microscopes carry significant service costs, often in tract, you are entering into a legally binding agreement the tens of thousands of dollars per year, because of for which your laboratory or institution is financially the unpredictable ways in which people use them and responsible. Educate yourself on contract language, ask the corresponding frequency with which they must be questions of your supplier, and read draft contracts thor- adjusted and repaired by professional technicians. Even oughly before signing them so that you are not surprised with expensive equipment, however, it may be advanta- by their caveats, inclusions, exclusions, and fine print. For geous to sign a five-year service contract to spend down a instance, service contract renewals sometimes follow an grant that is expiring and still has significant funds left. opt-out format, in which you have to actively terminate a contract for a machine you no longer want to maintain, or 2. Organization is key in favor of a more advantageous service deal, because the • The acquisition of information must be married to contract includes automatic renewal language. For your a strategy for keeping track of it. You should keep a own benefit, it is best to link purchase order expirations to detailed spreadsheet of all major purchases with their service contract end dates. In this and similar cases, you manufacturer’s warranty expiration dates so that you are should try whenever possible to negotiate language into a not taken unaware when malfunctions occur, resulting in more straightforward, and less misleading, format. impromptu purchases of replacement parts and labor. • Even service contracts that cover “everything” won’t This planner should include, at minimum: all expiration always cover everything. The best way to be prepared for dates for original manufacturers, and extended warran- this eventuality is to know your equipment in detail, ties; expiration dates, and programmed renewal remind- and try to negotiate the language of your contracts so ers for service contracts; costs of equipment and per that the parts that are covered are itemized. If anything annum costs of maintenance; and a log of any extra and is missing, or has stated limits of repair, then you can unplanned costs incurred, so that the next contract you surmise that it is the part most likely to break down and sign can be negotiated accordingly. reduce your provider’s profit margin. In negotiations, • There should be a freer flow of information and a greater you can try to get it included, perhaps with a minimal level of organization, communication, and transparency, increase in cost. Additionally, you should realize that especially among colleagues. Share your information and services covered may not automatically include labor, your concerns with other lab managers or administrators travel, or other obscure costs. These outlays can add up, in your department and institution. It may be that they especially if your contracted field technician works with are paying different rates for what amounts to the same a partner. You should negotiate these coverages into any level of service, or obtaining more satisfactory service contract where they are not explicitly itemized. using a means you had not considered. • The corollary to the above is that lab managers don’t of- ten bother trying to negotiate contracts in the first place, The process of choosing maintenance strategies for or know that they can. Negotiation, however, is implicit precious instrumentation can sometimes hover on a con- in the process and should be at least attempted. In the tinuum between mere convolution and graphic night- way Mitch Marner seemed to get everything he wanted mare. However, with a focus on information and organi- out of his new contract with the Toronto Maple Leafs zation, and a will to negotiate, you can not only choose hockey team, service providers need your continued the best plan for each instrument, but also save money business at least as much as you need their expertise and and long-term frustration for your laboratory. availability, and working in your favor is the fact that there are always competitors in the market. Just like an Brandoch Cook, PhD, is an assistant professor in the Weill athlete, you can always hold out a little bit, especially if Cornell Medicine Department of Surgery in New York City. there are third-party contractors available. He can be reached at [email protected].
22 Lab Manager November 2019 LabManager.com Shop the New LabX
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Purchasing Used Lab Equipment That Won’t Cost You Later ASKING QUALITY ASSURANCE QUESTIONS PRIOR TO PURCHASE IS IMPORTANT TO ENSURE UPFRONT SAVINGS ARE WORTHWHILE by Michelle Dotzert, PhD
here are many reasons to consider purchasing instrument will be used. “We also recommend that cus- pre-owned lab equipment, including environmen- tomers give us some background on how they plan to use T tal benefits and lower cost. Unfortunately, upfront the equipment. Sometimes, their science requires a cre- savings may be lost if the instrument or equipment is ative implementation of an instrument,” says Hjalmarson. in poor condition, or is at the end of its life cycle and It is also important to consider whether the equip- necessitates costly repairs or disposal. Asking a few ment will easily integrate into the existing laboratory quality assurance questions prior to purchase is impor- setup. “If the lab equipment will be used in conjunction tant to ensure upfront savings with existing lab equipment, aren’t lost to additional costs. confirm with the vendor and Purchasing from a reputable possibly the original manufac- reseller is the first, simplest “If the lab equipment will turer regarding compatibility. way to ensure quality. Thirty- be used in conjunction with For example, Sciex mass spec- day money-back guarantees trometers are typically paired provide some assurance that existing lab equipment, with an Agilent or Shimadzu the equipment is in good HPLC. It may be possible to working order, but be sure to confirm with the vendor pair a different LC, but you confirm the policy with the may run into communication reseller prior to purchase. It and possibly the original issues,” explains Bilgin. may be worth considering a The equipment’s life ex- warranty or service contract, manufacturer regarding pectancy is another important offered by some resellers such consideration. Purchasing as International Equipment compatibility.” equipment near the end of its Trading Ltd. (IET). “IET life cycle may result in having provides warranties up to to replace it a few months two years and service contracts are available,” explains later. Hjalmarson offers some guidance on the subject: Ceylan Bilgin, director of marketing at IET. “When purchasing cold storage, for instance, look for “Next, make sure to ask if the equipment is tested and units that are no more than seven- to eight-years-old. confirmed to be fully functional,” says Reid Hjalmarson, The compressors only last for around this long, and vice president of marketing at BioSurplus, Inc. It is also replacement can be costly, particularly if important worth having a conversation with the reseller about the samples are being stored.” In addition to age, “for ana- specific application and conditions under which the lytical systems, we take usage hours into consideration
24 Lab Manager November 2019 LabManager.com asset management
as well. Many chromatography systems last for decades and is in working order.” If the previous owner does when maintained properly.” not provide the calibration history, it may still be pos- The more information you can obtain on a piece of sible for the reseller to obtain it. “If the instrument has equipment prior to purchase, the better. Don’t hesitate always been under the manufacturer’s service contract, to request any additional records or documentation as- this information is verifiable through the instrument sociated with the item. As Hjalmerson notes, “whenever serial number. Depending on the model of the instru- mentation and if it can connect to a PC, we can pro- vide qualification data prior to shipment,” says Bilgin. “Don’t hesitate to request any Purchasing pre-owned equipment is a great op- tion, but should be done with careful consideration. additional records or documentation A conversation with the reseller can help determine their reputability, and obtaining service or calibration associated with the item.” records can help you determine the condition and qual- ity of the item. Some time spent on research prior to a possible, we look to obtain service history and calibra- purchase can ensure any initial savings aren’t lost. tion logs for the items we acquire. The more informa- tion we can get, the more assurance we can provide a Michelle Dotzert, scientific technical editor for Lab Manager, customer that the item has been properly maintained can be reached at [email protected] or 226-376-2538.
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Onboarding: A Valuable Investment RETAINING NEW TALENT LONG TERM BEGINS WITH INTERACTIVE TRAINING by Sara Goudarzi
iring competent personnel is the first step to work side-by-side until they are comfortable with the laid successfully filling positions in a laboratory. The out responsibilities. Seasoned techs will inevitably move Hnext measure to ensure that person’s expertise through the program much faster than say technologists can be fully utilized and integrated into the existing en- right out of school who will need more time and oppor- vironment involves providing an onboarding experience tunities to gain confidence and grow. “Something else we that gets new hires up to speed efficiently. Setting up have also implemented that we find helps quite a bit is a rigorous, interesting, and ongoing onboarding programs 30-, 60-, 90- day review,” Preston says. At the end of each can lead to higher retention of quality employees, and of those designated time periods, a new hire’s supervisor thus, fewer turnovers for a lab or organization. sits down with the employee and goes over how they’re Watson Clinic LLP, an outpatient clinic with nine labo- doing and what areas they need to improve upon. ratories in Florida, is an example of Such an approach ensures the lines such a program. With approximate- of communication are open between ly 100 employees, the multi-special- “A solid onboarding staff and management. If either ty, high complexity labs experience party has concerns, they can use the a turnover of between just five and program is more than opportunity to convey them. Fur- 10 employees each year. Director ther, if management feels the new of laboratory services Michelle just getting a new employee is not picking up the skills Preston attributes this partially to they need fast enough, they could their initial and ongoing onboarding employee to perform opt to switch that employee’s trainer. programs, which ultimately finan- Because sometimes, all it takes is cially benefit the company. a specific set of duties.” another person explaining the same With less turnover, “you don't procedures in a different manner or have the employees leaving, so on a level that makes more sense. you're not having to spend more time in the hiring and “We are really trying to work with that new employee training process, because that's a lot of downtime for people to give them as many of the tools as we can,” Preston and a lot of extra work,” she says. “So it's always going to be says. “There have even been times where we have hired a positive on the financial side because you're keeping the for a specific location and as we're doing the training, we employee and reaping the rewards of having them stay.” realize it may not be as good a fit as we thought. So if we have open positions in other locations, we'll go ahead Onboarding for success and move that employee to another location and that has Watson Clinic’s success lies in a customized program worked very well for us.” This ensures the new employee for recent hires, based on their level of expertise. New is placed in a location where they are a good fit with employees are paired with experienced staff members and their co-workers and surroundings.
26 Lab Manager November 2019 LabManager.com
leadership & staffing
At Draper Laboratory, a non-profit research and de- understand that goal and know they are part of a valuable velopment and engineering innovation organization in mission allows them to better perform and contribute to Massachusetts, the human resources team manages recent the overall mission. Effective onboarding also communi- hire orientation and takes new employees on an interac- cates the history and pedigree of the organization, a sell tive tour of the organization. Each lab, however, may that could have lasting effects on a recent hire. have its own additional training, as many disciplines exist “When I was new here, it was almost surreal to see arti- within the organization. For example, at the Model Based facts of the Apollo Program’s fault-tolerant flight comput- Engineering Lab, system group leader and lab manager ers,” Medernach says. “It doesn’t take long for an individual Fei Sun, who runs a 30-person work team, approaches to realize that they can be a part of something special.” onboarding of new employees similar to Preston. To Sun, Further, onboarding is a chance for a company to pro- it’s pertinent to supplement the general, group onboarding vide in a new hire a sense of confidence in their choice with resources that fit individual employees, especially be- of employer—that the employer has a strong mission cause everyone’s learning process is different. “We created and is organized and thoughtful. a buddy program in which newcomers are paired with a “If employees are confident in their employer’s opera- tion, they are far more likely to stay,” Medernach says. “Good employees are always sought by other organiza- “Interactive training videos tions. As a management team, it’s our responsibility to project competence and keep that talent here.” with embedded quizzes grab Proper communication of policy and procedure changes and the demonstration of the effectiveness of those chang- the individual’s attention and es is also a means of portraying organizational competence. require thoughtful consideration.” “This has an impact on retention and, in turn, bolsters the organization’s financial position,” Medernach adds. Involving new employees is also important: managers current employee based on their mutual interests,” Sun can do this by giving new hires a chance to contribute and says. “They might both be interested in system engineer- connect with the group and provide them with opportuni- ing or a sector like aerospace.” After a month, she explains, ties to make contributions. “Why not ask them to suggest the buddies switch with someone else in the group, giving book titles for the resource library?” Sun suggests. “Em- more people an opportunity to get to know each other. ployees are more likely to stay if they contribute.” “When I designed the buddy system I was thinking about technical orientation, but over time I found some An engaging experience pairs talked about daycare or health benefits as well, which Despite the excitement of joining a new team, em- is an important form of information-sharing,” she adds. ployees often find the onboarding process dry or boring. Further, because there are many disciplines and core com- In effect, those in management positions are always look- petencies under one roof at Draper, it helps recent addi- ing for ways to make training more agreeable. One way tions to learn about the other areas of the organization. to do this is by speeding up the process. “A new employee hired into the software directorate will be “With a seasoned tech or a seasoned lab assistant, we introduced to our machine shop, additive manufacturing area, have found the faster we can work with them and get them Biomedical Solutions Lab, Microfab, or electronic system as- going and on their scheduled shift works best,” Preston sembly facility,” says Justin Medernach, group leader, System says. “That way they're not getting quite as bored.” Assembly at Draper. “The tours are specifically tailored to With new employees right out of school, streamlin- provide new hires with exposure to other functional areas.” ing the process can be a bit more difficult, however. For those hires, Preston finds it helpful to involve them in Employee retention the work. For example, if an issue does come up, ask how A solid onboarding program is more than just getting a they would handle it. This kind of interaction creates new employee to perform a specific set of duties; it’s also a bonds with mentors and keeps them involved in the chance to have them become an integrated part of a team process as opposed to being just an observer. with an overarching goal. Working to help new employees Another way to make onboarding more interesting is
28 Lab Manager November 2019 LabManager.com leadership & staffing
by having more interactive training As organizations extend their reach into new areas of technology, sessions. “Read and sign methodologies including artificial intelligence and machine learning, we are seeing the are simply ineffective when it comes to same information sharing and cross-training between newcomers and grabbing an individual’s attention and existing employees, Sun adds. promoting retention of information,” says Medernach, who’s an advocate of Sara Goudarzi is a freelance writer based in New York City. Her website is online training modules. “Interactive www.saragoudarzi.com. training videos with embedded quiz- zes grab the individual’s attention and require thoughtful consideration.” Additionally, managers who lead tours can ask new hires to talk about themselves—their backgrounds and interests—and to allow them to see aspects and capabilities of the com- pany they are working for that may not be directly related to their job. “When I give a tour, my primary goal is to get the new hires excited about life at Draper,” Medernach says. “To let them know that we’re special and we can provide a service to the American people, and the world, that makes a dif- ference. We try to get them interested in areas that may not be a focus of their normal job functions but are a core competency at Draper. Who doesn’t like to watch robots in action or see how things we use every day are made?” Lastly, it’s important for those in management positions to appreciate THERE’S A BETTER WAY that onboarding is an ongoing endeavor TO FIND THE RIGHT PUMP through which both recent and senior employees are continually growing. You shouldn’t need a crystal ball to find the right vacuum or Part of this means that not only should liquid pump for your laboratory application. But with so many recent hires be learning the ropes, they pumps available, each with different features and specifications, could also provide perspectives that the where do you start your search? senior staff could take advantage of. “New employees, even employees That’s where we come in. KNF is committed to making your job just out of college, can bring a fresh easier with our Pump Finder at labpumps.com. Answer a few perspective,” Sun says. “Recently, Drap- quick questions and this online resource recommends a pump or er was consulting with an automaker to two that’s perfect for your application. What could be simpler? provide an architectural review. Senior members of our team worked closely Visit Labpumps.com today to see how easy with junior members trained in the finding a pump can be. latest visual display software, giving the group a new understanding and per- spective of the automaker’s systems.” lab design
Designing the Sustainable Lab
DETERMINING WHAT MAKES A LAB “SUSTAINABLE” ISN’T ALWAYS CLEAR-CUT by MaryBeth DiDonna
n increasing number of laboratory facilities are “This is due to the well-known fact that laboratory incorporating sustainability into their design facilities consume large amounts of energy and water Aplans. Labs are energy hogs, and increased energy to support the required environmental conditions, to usage means higher utility bills—such as water, electric- operate the scientific equipment, and to maintain the ity, ventilation—and higher overall building budgets. reliability of the facility. Additionally, some sustainable But what is a “sustainable lab,” exactly? Most lab design elements are hard to incorporate into the labora- planners will probably agree that it’s something to strive tory environment since their application is counter to for, yet each of them may have a different explanation good laboratory operational practices,” he says. of what it means. “In a broad sense, sustainable design “Science changes daily, just like everything else. As seeks to minimize the impact the built environment has processes evolve, so must the workflow, the logistics, and on natural and human resources. This involves being the planning to accommodate said evolution,” says Kevin selective about materials, building location, indoor air Garden, project specialist at CRB in Los Angeles, CA. quality, energy consumption, and water consumption, “In order to plan for the future, we must think forward but work backward. Whether our particular role is that of project owner, designer, or builder, asking the right questions at the right time is of paramount importance.” “In a broad sense, sustainable “With the rapid advances in technology and the shift- ing emphasis in research, it is important that laborato- design seeks to minimize the ries and support spaces be designed for flexibility and impact the built environment has adaptability. Long gone are the days of fixed casework and ‘locked-in’ locations for equipment systems that may on natural and human resources.” require specialized MEP considerations,” he adds. Why build a sustainable lab? A sustainable lab building saves energy, which in turn to name the principal drivers,” says Carlos Perez-Rubio, saves money, and may mean a better bottom line for the AIA, LEED AP, principal with HERA Lab Planners in facility over the course of its existence. It’s only natural, Atlanta, GA. According to Perez-Rubio, sustainability for therefore, that more and more lab buildings are utilizing laboratory facilities is principally focused on energy and sustainable methods during new builds or renovations. “A water consumption, with other sustainable design ele- sustainable lab should allow for better control of operat- ments assuming lesser importance to the design process. ing budgets while not constricting the need for operational
30 Lab Manager November 2019 LabManager.com flexibility,” says Garden. “Elimi- CRB PROJECT SPOTLIGHT nating the need for construction every time operational changes are The University of California, Riverside School of Medicine required a required will save money.” laboratory build out project to maintain its current LEED Gold certifi- William T. Freeman, PE, LEED cation. CRB used existing features from the building, such as the ori- AP, director of engineering at entation and windows, to promote daylight harvesting and light shelf HERA Laboratory Planners in through lighting controls. The existing chilled water distribution loops Washington, DC, points out that to incorporate the chilled beams into the design to reduce fan energy sustainable labs are also chang- consumption and overall chiller energy consumption. The existing air ing the ways that lab buildings handling system was incorporated to provide increased ventilation to are designed and constructed. the zones and improve indoor air quality, while still maintaining room “A sustainable laboratory facility cooling/heating load requirements. Low water consumption plumb- will consume less energy than its ing fixtures were incorporated to reduce water consumption. Flex- predecessor of just 10 years ago. ible lab spaces were provided to allow for future growth of certain This means the engineering in- activities since available floor space was limited. Low volatile organic frastructure is smaller and is less compound (VOC) and locally resourced materials were used. impactful to the building archi- tecture,” Freeman said. “Imagine the possible impacts: lower air 1. change rates require fewer and/ or smaller air handling units and exhaust fans, thus reducing the demands for physical space; systems such as chilled beams coupled with lower air change rate reduce plenum requirements allowing the floor-to-floor heights to be reduced; more efficient laboratory equipment reduces the electrical demand on the electri- cal distribution system.” Many lab planners adhere to the old adage of, “A happy worker 2. 3. is a productive worker.” Robert Thompson, PE, principal, me- chanical engineer with Smith- Group in Phoenix, AZ, comments that sustainable lab facilities carry a great deal of health ben- efits for employees. “By providing access to day- lighting, the productivity of staff is increased. This, together with increased ventilation in office 1. The design features a sloped ceiling with a dual purpose of incorporating chilled beams and daylighting strategies to maximize comfort. 2. The project zones, increases staff satisfac- included into its design the use of light shelf and daylight harvesting technol- tion and retention, improving ogy to help achieve occupant comfort as well as reduce energy consump- tion. 3. The design included the use of Energy Star laboratory equipment, the enterprise. Having an active which helped achieve 70 percent (a minimum of 50 percent was required) of program to optimize laboratory installed equipment power from Energy Star equipment. Credit for all photos: MPB Creative Services lab design
use and eliminate unnecessary storage increases space may be very used to doing things a certain way and will available for other programs and improves collabora- therefore be reluctant to adopt new procedures. tion between groups,” says Thompson. “One of the most common challenges we see lab He adds that energy efficient labs “have lower operat- managers face is changing the culture/habits of ing costs and can allow for the consolidation of central energy use. This could be as simple as procedures to cooling and heating equipment in older facilities. When close fume hood sashes when not in use, consolidating office and laboratory supply air systems are combined, the freezer storage, and eliminating unnecessary equip- indoor air quality in office zones is greatly increased while ment,” says Regal Leftwich, AIA, associate, laboratory simultaneously lowering energy use and the requirement planner with SmithGroup in Washington, DC. for redundancy. With the loss of a single supply air unit, Sometimes, research or experiments demand specific capacity can be directed from the office to critical labora- types of equipment or utilities in the lab, and therefore tory functions. This approach saves both first and operat- the most “sustainable” options are not feasible. “HVAC ing costs while providing a better environment for staff.” and lighting controls are now commonplace within any building for the purpose of conserving energy. But Common challenges laboratory operations usually dictate that utilities must Different labs serve different be highly reliable and that environ- purposes, which means there is no mental conditions be repeatable. one-size-fits-all solution to make Energy efficient systems and recov- them more sustainable. As research “In order to plan for ery methods must be considered advances, buildings and labs must early in the planning process. Some adapt alongside it—this may mean the future, we must lab equipment may require true that equipment, casework, and the UPS power,” says Garden. lab space itself must be replaced or think forward but “The question: can this require- updated to keep pace. work backward.” ment be practically achieved “Practices can and do change, but building-wide, or can a ‘one-off ’ so often laboratory facilities don’t need be better addressed with a change. It is important for facility op- localized solution?” he adds. erators to realize as the hazards change, as the loads change, as the practices change—so can the facility operation. This How to plan a sustainable lab may not be a simple practice, but it is one that can be ac- There are some tactical steps that lab planners can complished with forethought and planning and relatively take to ensure that they are developing the most sus- low cost,” says Freeman. tainable facility they possibly can. Tom Faucette, PE, Safety is, of course, of utmost concern for lab facili- principal, Washington DC Science & Technology Studio ties, which presents a two-fold challenge: alignment of leader with SmithGroup, advises looking at the build- safety and sustainability and adjustment of the building’s ing from the outside in. “For a new building, we start performance in response to changes in hazards. “Sus- by using an early energy modeling to ensure the build- tainable practices are often perceived to be at odds with ing’s orientation is optimized. The next iteration of the safety and vice versa. There are the practices of single energy model then informs the façade design. Once pass air and high ventilation rates to protect users from a the external building is optimized, our planning group, hazardous environment,” says Freeman. “However, there interior designers, and engineers work to maximize are now more efficient, and aerodynamic, enclosures for the energy savings within lab and support spaces,” says primary containment. Air changes can be based on scien- Faucette. It’s also critical to think about the longevity of tific/data-driven decisions rather than rules of thumb. It a lab building. A lab should be maintained throughout its is now possible to challenge the notion of single pass air lifespan in order to ensure it stays as up-to-date as pos- in certain lab types. New and emerging technologies are sible. “Having a sustainable laboratory facility requires enabling the monitoring and modulating [of] air.” Many a panoramic understanding of the facility’s life cycle. lab planners have noted that working with seasoned A truly sustainable facility begins with a strong vision researchers and scientists can be a challenge, as they and a design that embraces the critical attributes and
32 Lab Manager November 2019 LabManager.com characteristics, is constructed and commissioned HERA LAB PLANNERS in keeping with the design intent, then operated PROJECT SPOTLIGHT and maintained in a manner that keeps the vision alive and current for the duration of the facility’s HERA Lab Planners’ work on a confidential For- lifespan,” says Perez-Rubio. tune 100 Company research and development “Architects, laboratory planners, and engineers center in Minnesota is an example of a project must be adept at translating the vision of sustainabil- using the “reduce, reuse, recycle” mentality of ity into a viable and attractive laboratory design solu- sustainability. The highest design criteria was the tion,” he continues. “However, designing a sustainable drive to reduce ventilation air requirements, which facility is only a small portion of the effort.” was accomplished by segregating the laboratory functions into high-, mid-, and low-intensity labo- The future of sustainable lab design ratories. For each zone, the ventilation rates were Sustainable lab design is growing more and reduced with the capability to increase rates. more prominent every year, as institutions seek ways to slash their budgets as well as deal with The reuse strategy incorporated local recirculat- issues resulting from climate change. Renovations ing cooling capabilities (expandable) to handle mean more money, not only for materials and internal heat loads that are above the base venti- labor but for lab downtime or relocation as well. lation capacity. The recycle option provided heat Planning a flexible lab from the start means it can recovery on both the chemical fume hood exhaust keep operating with minimal to zero disruption system and the general exhaust systems. as it adapts to advancing research and technology. “Designing and operating a sustainable labora- tory requires a collaborative effort on the part of all interested parties. The design team and the owner’s team (construction, operations, safety, etc.) must have a shared vision to understand real versus perceived risks, obstacles to be overcome, and developing a shared understanding of new technologies or approaches. Otherwise, past prac- tices, institutional standards, or funding limitations may prohibit the simplest and most cost-effective solutions,” says Perez-Rubio. Some planners believe that the future of sus- tainable lab design means a new way of looking at where energy will come from. “We believe there will be a shift to planning for energy districts, areas where lower demand building types (like office and residential) use onsite power generation to feed higher demand laboratory buildings,” said Leftwich, adding that communication between the planning team and the lab workers is vital. “Many end users do not realize the amount of energy many processes take, and an educational campaign can help lab users remain conscious of their decisions,” he said.
Confidential Fortune 100 Company research and MaryBeth DiDonna, lab design editor for Lab Man- development center in Minnesota. ager, can be reached at [email protected]. Credit: Farm Kid Studios health & safety
THE CRYOGENIC FLUID PRESENTS BOTH PHYSIOLOGICAL AND PHYSICAL HAZARDS by Vince McLeod
se of liquid nitrogen (LN2) has grown rapidly the In addition to the physiological hazards above, physi-
last several years, due in part to the growth in stem cal hazards abound with LN2. Handling and using LN2 U cell research and other medical uses. Unfortunate- can be done safely, if we recognize the hazards and strive ly, so have the number of serious accidents and injuries. to control them. If we become cavalier and things go These incidents have occurred not only during use, but wrong, serious injury and/or death is usually the end also during transport and storage. result. Here is one recent example:
• A 50-year-old female employee at a Canadian sperm “Physical hazards from LN bank died of asphyxiation after attempting to correct 2 1 an LN2 leak. include explosion risks from Hazard recognition: Physiological pressure buildup.” As mentioned above, the hazards fall into two catego- ries: physiological and physical. Physiological hazards produce bodily harm and fall into two main categories,
A wide variety of laboratories use LN2. Most common those that damage tissue from direct contact and those are chemistry and physics labs, nanotechnology, computer that can cause asphyxiation. chip design, and production and cryotube research. There is also growing use in the healthcare arena in the rising Direct Contact
need for dermatology and skin cancer treatment and as LN2 flows freely as a liquid and, as a result, may splash research and development with stem cells advances. and spill. Accidental splashes or contact with an extremely
LN2 is classed as a cryogenic fluid, being a liquefied cold cryogen freezes and kills tissue instantaneously. gas that must be kept at extremely low temperature. Therefore, direct contact must be prevented at all costs. Boiling points for cryogens are defined as below -150°C
(-238°F). LN2 boils at -196°C (-320°F). This fact pres- Asphyxiation ents the primary hazard: contact will produce severe Cryogenic liquids contain a tremendous amount of burns and more serious injuries due to instant freezing. potential gas volume. For example, one unit volume
As most of you probably know, nitrogen is also an of LN2 will expand to produce 700 times the volume
inert gas. Due to LN2’s physical properties, a very small of gas when vaporized. This rapid and extreme expan- amount of the liquid can expand into very large volumes sion can lead to oxygen displacement. A leak or vessel of gas. This presents the second most important hazard: breakage can result in an oxygen deficient atmosphere displacement of oxygen and possibility of asphyxiation. very quickly, especially in small enclosed areas with poor
34 Lab Manager November 2019 LabManager.com health & safety