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Go for Less with Go North East
Go North East Go for less with Go North East May 2013 MoneySaver Guide Your guide to saving money on bus travel across the region with Go North East. simplygo.com/tickets Useful information Enjoy your journey We want to make your journey as easy, affordable and enjoyable as possible. Giving a great service is a priority for us and we are committed to this through our customer charter which can be viewed online at simplygo.com/ customercharter Our buses are clean and bright, you’ll find ramp access on every bus and travel safety advice on board. Information on the move The key mobile app is packed full of features to make using our services easier and quicker and our website is Get in touch fully compatable with mobile phones Everything you need to and tablets. know about Go North East can be found on our From finding the nearest bus stop to website simplygo.com, your location, to seeing your journey or you can talk to us and its stops on a Google map, or directly using any of the getting live updates on your favourite following options: route, our app and website will help make your trip a breeze. Live web chat: simplygo.com/ To get your information on the move, contact-us download the key mobile app from your mobile app store, or visit simplygo.com Facebook: facebook.com/ Travel and save simplyGNE There’s a range of tickets for everyone, choose from Buzzfare, Get Around, Twitter: Saver or Cheap Day Return. @gonortheast Pay for your travel in advance with the Email: key smartcard, or the M-ticket to get the customerservices cheapest fares. -
Sunderland,Seaham& Murtonedition 6 October‘01- Summer‘02
with the FREE Sunderland, Seaham & Murton Edition 6 October ‘01 - Summer ‘02 Inside: l Changes to bus services from 6th October 2001. l Easy Access buses for services 135, 136, 310 & 319. l New links to Doxford International evenings and timetables Sundays on service 222. l Service revisions to improve reliability. and information Service Changes in the Sunderland area Index of Timetables Go with the Times Timetable Pages Go Wear Buses Service Changes Effective from Saturday 6th October 2001 Service No. Page Service number Page Service number Page 35/35A/36 9 -11 151/152 28 - 30 X4 58 As a result of changes to travel patterns, rising operating costs and increasing traffic congestion, 45 11 154 30 - 31 X6 59 it has become necessary to review our services. Feedback received from our customers has been 37/37A 12 - 13 160/163 32 - 35 X7 60 used to confirm a number of service revisions, with a number of journeys being retimed, rerouted 126 14 161 36 - 37 X8 60 or under utilised services withdrawn. Additionally a number of key links have been strengthened, 133 15 - 16 185 38 X20/X50 61 - 62 and various new links introduced to reflect the needs of all bus users. 134 17 186 39 X45 63 135 18 187/188 40 - 41 X61/X64 64 - 65 Services 35, 35A & 36 Services 185, 187 & 188 136 19 190 41 X85 65 - 66 Monday to Friday morning journeys will operate up to 5 minutes earlier Most service 185 and 187 buses will be retimed by up to 5 minutes. -
Approval of Tyne and Wear Metro CHP Letter
Annette Egginton Head of Competition and Consumer Policy Directorate of Railway Markets & Economics Email: [email protected] 21 September 2016 David Gibson Managing Director DB Regio Tyne and Wear Dear David Approval of DB Regio Tyne and Wear Limited (Trading as Tyne and Wear Metro) Complaints Handling Procedure (Condition 6 of the Station Licence and Passenger Train Licence) Thank you for submitting your draft Complaints Handling Procedure (CHP) for approval. A copy of your revised CHP is attached to this letter, and will be published on our website along with a copy of this letter. I confirm that we have reviewed your CHP against the 2015 “Guidance on complaints handling procedures for licence holders” (the guidance), and can confirm that your revised CHP meets the requirements of Condition 6 of your station licence and passenger train licence. We also sought views on your draft CHP from Transport Focus. We welcome the following, which we believe is likely to be positive for passengers: Your commitment to respond to 95% of web and email complaints in 5 working days and to respond to 95% of telephone, written and fax complaints within 10 working days. This is more challenging than the minimum regulatory target of responding to 95% of complaints within 20 working days; and Your commitment to ensure that, where possible, the same member of staff handles a complaint from start to finish. You have confirmed that where a complaint has not been resolved and your internal procedures have been exhausted, you will provide information on Alternative Dispute Resolution (ADR) to the complainant, in accordance with the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015. -
Review of Tyne and Wear Metro DPPP
Annette Egginton Head of Competition and Consumer Policy Directorate of Railway Markets & Economics Email: [email protected] 28 February 2017 David Gibson Managing Director Tyne and Wear Metro Dear David Review of DB Regio Tyne and Wear Limited (Trading as Tyne and Wear Metro) Disabled Peoples Protection Policy (Condition 5 of the Station Licence and Passenger Train Licence) Thank you for providing updated versions of your Disabled People’s Protection Policy (DPPP) documents for review. A copy of your revised DPPP is attached to this letter, and will be published on our website along with a copy of this letter. I confirm that we have reviewed your DPPP against the 2009 Guidance “How to write your Disabled People’s Protection Policy: A guide for Train and Station Operators” (the Guidance) and can confirm that your revised DPPP meets the requirements of Condition 5 of your station licence and passenger train licence. We welcome your reduced notice period for assistance bookings which requires passengers to give 6 hours’ notice for assistance booking when travelling on your services. We believe this is likely to be positive for passengers. Since your DPPP was originally submitted to ORR we have had several exchanges in the intervening period in order to bring about the changes required to make it fully compliant with the Guidance. We also sought views on your policies from Transport Focus and the Disabled Persons Transport Advisory Committee (DPTAC). The main areas where you clarified your policies during our review were: Provision of ramps: The guidance states that ramps must be made available at staffed stations to provide assistance to passengers when boarding or alighting the train. -
Local Bus Links in Newcastle Designing a Network To
Local bus links in Newcastle Designing a network to TYNE AND WEAR meet your needs INTEGRATED TRANSPORT AUTHORITY Public consultation 15 March - 4 June 2010 Local bus links in Newcastle Designing a network to meet your needs Public consultation People in Newcastle make 47 million bus journeys annually - that’s an average of more than 173 journeys a year for every resident! Nexus, Newcastle City Council and the Tyne and Wear Integrated Transport Authority (ITA) want to make sure the network of bus services in the area meets residents’ needs. To do this, Nexus has worked together with bus companies and local councils to examine how current services operate and to look at what improvements could be made to the ‘subsidised’ services in the network, which are the ones Nexus pays for. We have called this the Accessible Bus Network Design Project (see below). We want your views on the proposals we are now making to improve bus services in Newcastle, which you can find in this document. We want to hear from you whether you rely on the bus in your daily life, use buses only occasionally or even if you don’t – but might consider doing so in the future. You’ll find details of different ways to respond on the back page of this brochure. This consultation forms part of the Tyne and Wear Integrated Transport Authority’s Bus Strategy, a three year action plan to improve all aspects of the bus services in Tyne and Wear. Copies of the Bus Strategy can be downloaded from www.nexus.org.uk/busstrategy. -
Northeast England – a History of Flash Flooding
Northeast England – A history of flash flooding Introduction The main outcome of this review is a description of the extent of flooding during the major flash floods that have occurred over the period from the mid seventeenth century mainly from intense rainfall (many major storms with high totals but prolonged rainfall or thaw of melting snow have been omitted). This is presented as a flood chronicle with a summary description of each event. Sources of Information Descriptive information is contained in newspaper reports, diaries and further back in time, from Quarter Sessions bridge accounts and ecclesiastical records. The initial source for this study has been from Land of Singing Waters –Rivers and Great floods of Northumbria by the author of this chronology. This is supplemented by material from a card index set up during the research for Land of Singing Waters but which was not used in the book. The information in this book has in turn been taken from a variety of sources including newspaper accounts. A further search through newspaper records has been carried out using the British Newspaper Archive. This is a searchable archive with respect to key words where all occurrences of these words can be viewed. The search can be restricted by newspaper, by county, by region or for the whole of the UK. The search can also be restricted by decade, year and month. The full newspaper archive for northeast England has been searched year by year for occurrences of the words ‘flood’ and ‘thunder’. It was considered that occurrences of these words would identify any floods which might result from heavy rainfall. -
(Public Pack)Agenda Document for Cabinet, 26/02/2019 10:00
Public Document Pack CABINET AGENDA Tuesday, 26 February 2019 at 10.00 am in the Blaydon Room - Civic Centre From the Chief Executive, Sheena Ramsey Item Business 1 Apologies for absence Key Decision 2 Air Quality Plan for Gateshead, Newcastle and North Tyneside (Pages 3 - 180) Report of the Acting Strategic Director, Communities and Environment Contact: Kevin Ingledew Email: [email protected], Tel: 0191 4332142, Date: Monday, 18 February 2019 This page is intentionally left blank Agenda Item 2 REPORT TO CABINET 26 February 2019 TITLE OF REPORT: Air Quality Plan for Gateshead, Newcastle and North Tyneside REPORT OF: Tony Alder, Acting Strategic Director, Communities and Environment Purpose of the Report 1. This report outlines a proposed response to the Secretary of State’s legal direction dated 27 July 2017 requiring Gateshead, Newcastle and North Tyneside Councils to produce a feasibility study to identify the option which will deliver compliance with legal limits for nitrogen dioxide in the Councils’ administrative areas in the shortest possible time. It illustrates the issues faced in developing this study within constrained timescales set by government and recognises that decisions of this magnitude should not be taken without due consideration of the impact on specific and more vulnerable communities. Having undertaken this study jointly with Newcastle City and North Tyneside Councils, approval is sought to commence public consultation across the area on a package of potential measures. Background 2. Outdoor air pollution is a major risk to human health. Based on national estimates, poor air quality is considered to be responsible for around 360 deaths each year across Gateshead, Newcastle and North Tyneside and around 40,000 across the UK. -
Three Five Four Three Two Two One Three
Central Station Metro Bus and Metro tickets Area map and local bus services Transfare tickets Network One tickets to St James’ Park to Monument Map Key Nexus E Nearest bus stops for 9 minutes T 8 minutes R Road served by bus S Are you making one journey using Are you travelling for one day or one week on different onward travel W A A Bus stop (destinations listed below) ES R H Stop Stop no. Stop code TG E ATE C Metro bus replacement R different types of public transport types of public transport in Tyne and Wear? ø A 08NC95 twramgmp OAD GS N T G I J Metro line B 08NC94 twrgtdtw O The Journal K A HN ST N L I National Rail line C 08NC93 twramgmj R in Tyne and Wear? For one day’s unlimited travel on all public transport in Tyne Theatre D T M G National Cycle Network (off-road) D D 08NC92 twramgmg D Alt. J S E Tyne and Wear*, buy a Day Rover from the ticket machine. Hadrian’s Wall Path E 08NC91 twramgmd R Dance U Newcastle P A Transfare ticket allows you to buy just one ticket W A Gallery W Contains Ordnance Survey data © Crown copyright 2015. P ES F T 08NC90 twramgma V City IN TGA E Arts Arena T E K E R for a journey that involves travelling on more than For one week’s travel on all public transport in Tyne and Wear*, G 08NC87 twramgjt E OA L LA D Metro bus R H 08NC86 twramgjp U T simply choose which zones you need S one type of transport – eg Metro and bus. -
(Tyne and Wear) Sub-Committee, 24/11/2015 1
Transport North East (Tyne and Wear) Sub-Committee Tuesday 24 November 2015 at 2.00 pm Meeting to be held at Durham County Council, County Hall, Durham, DH1 5UQ www.northeastca.gov.uk AGENDA Page No 1. Apologies for Absence 2. Declarations of Interest Please remember to declare any personal interest where appropriate both verbally and by recording it on the relevant form (to be handed to the Democratic Services Officer). Please also remember to leave the meeting where any personal interest requires this. 3. Minutes of the Previous Meeting 1 - 4 4. Metro Services for the 2015 Great North Run 5 - 28 5. Monitoring Nexus's Performance: 1 April to 12 September 2015 29 - 54 6. Tyne and Wear Metro Performance Update 55 - 60 7. Revision to the Metro and Ferry Fares 2016 61 - 76 8. Nexus' Annual Activity and Expenditure Report 2014/15 77 - 114 9. Nexus's Corporate Business Plan 2016/17 to 2018/19 115 - 132 10. Concessionary Travel Policy for Tyne and Wear 133 - 146 11. Draft Transport Budget and Levies 2016/17 147 - 160 12. Date and Time of Next Meeting Thursday, 28 January 2016 at 2pm at Sunderland Civic Centre. 13. Exclusion of Press and Public Under section 100A and Schedule 12A Local Government Act 1972 because exempt information is likely to be disclosed and the public interest test against disclosure is satisfied. 14. Confidential Minutes of the Previous Meeting 161 - 164 15. Tyne Tunnels Update 165 - 216 16. Update on Nexus' Strategic Risks 217 - 230 Contact Officer: Victoria Miller Tel: 0191 211 5118 E-mail: [email protected] -
Meadow Well Metro Station, Newcastle
Meadow Well Metro station Bus and Metro tickets Area map and local bus services Transfare tickets Network One tickets N EW B LY ENT R N CRESC Map Key A B Norham Community M D K A A R Are you making one journey using Are you travelling for one day or one week P O Ro a d se rv ed by b us Technology L A D TO R P K R A W N E O R Directio n of travel School N O N Y T E RD C P A R L E G E L 391 M A Bus stop (destin ation s listed below) V P different types of public transport L O O T on different types of public transport in P E R A 1A G C ES S V 1 U D W Metro bus replacement E N I N S ø O L N M N D K U C H G E V I R E E 310 M L Y Metr o line A A C in Tyne and Wear? H Tyne and Wear? L St Joseph's C K ' S Y E Y A E DG W3W3 O E E UE RI E U L FORD RC Primary L L National Cycle Network N N B L E S N AV E G A P O K IN P E DA K I IC Schooll V N R W ET U A H N R North Tynes ide Stea m Railway H L N E C ᵮ A AL G D A B A E N A N A Transfare ticket allows you to buy just one ticket For one day’s unlimited travel on all public transport in V I I M E VE K O F A A A R R Contains Ordnance Survey data © Crown copyright 2013. -
Conditions of Carriage 18 June 2020
ConditionsConditions of Carriage 182017 June 2020 Explanation of terms In these Conditions: Concessionary Travel pass live in Tyne and ‘We’ and ‘us’ means Metro and our Wear qualify for a range of concessionary agents fares under the Tyne and Wear Concessionary Fares Scheme. Further ‘You’ means any customer holding details at nexus.org.uk. one of our tickets or using our stations and trains or smartcards Contractors - The bus and taxi companies who run services on behalf of Metro (see We have tried to make the wording of also ‘Our staff’ and ‘Staff’). these Conditions as clear as possible, but we have given certain words and Metro - The light rail system in Tyne and phrases special meanings as Wear, operated by Nexus,. shown below: National Rail - Formerly British Rail. Trains Authorised - Permission given by a run by Train Operating Companies on the member of staff, police officer, or by an national rail network. Stations managed by official notice or sign. train operating companies or Network Rail. Child fare tickets - Tickets available Nexus - The Tyne and Wear Passenger to children aged between 5 and 15* Transport Executive (PTE). (inclusive). Under 5s travel free. Children Our staff - People employed by us and who live in Tyne and Wear aged between working for us or employed by any person 5 and 15*, are entitled to an Under 16 Pop or body granted authority by the Tyne and card. This lets them travel in Tyne and Wear Passenger Transport Executive to act Wear at concessionary child fares. as operator. Further details at nexus.org.uk. -
Making Rail Accessible: Helping Older and Disabled Passengers
Making Rail Accessible: Helping Older and Disabled Passengers June 2021 1. Introduction Metro is operated by Nexus, the Passenger Transport Executive for Tyne and Wear. We are committed to continually improving the accessibility of Metro services for all customers. This document sets out our commitments and provides guidance for our older and disabled customers, to help them make decisions about their journeys on Metro. This document forms part of Metro’s Disabled People’s Protection Policy (DPPP) and fulfils obligations under our Passenger and Station Operator Licenses; the Department for Transport’s (DfTs) 2009 Guidance on writing a DPPP; DfT’s Design Standards for Accessible Railway Stations (March 2015), the Office of Rail and Road’s regulatory statement on DPPPs (July 2014); the requirements of the Equality Act 2010; and the Human Rights Act 1995. Our Metro Access Guide details facilities available at each station, and this document is available on the Nexus website: nexus.org.uk/metro/guide-metro/accessibility-and-safety or from Customer Relations. The Metro Access Guide aims to provide customers with information to help them make decisions about their journeys on Metro. The details of services, facilities and layouts of Metro stations are described fully in the guide. Please be aware that the accuracy of the information is current as of the date of the publication. Contact information including addresses, phone numbers and e-mail addresses are contained throughout and in section 11 Contact Us of this document. 2. Our commitment to service improvement The Metro ‘All Change’ reinvigoration project sees the investment of £350 million of public money in new track and technology, better stations, and refurbished trains right across the system.