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Associate Supervisor Program Associate Supervisor Program Processing & Distribution Participant’s Guide Course # 17593-00 NSN # 7610040007992 July 2001 EMPLOYEE RESOURCE MANAGEMENT EMPLOYEE DEVELOPMENT (This Page Intentionally Left Blank) Associate Supervisor Program Processing & Distribution Participant’s Guide Course # 17593-00 NSN # 7610040007992 July 2001 United States Postal Service Employee Resource Management Employee Development 475 L’Enfant Plaza SW Washington, D.C. 20260-4215 (This Page Intentionally Left Blank) A COMMITMENT TO DIVERSITY The Postal Service is committed to fostering and achieving a work and learning environment that respects and values a diverse workforce. Valuing and managing diversity in the Postal Service means that we build an inclusive environment that respects the uniqueness of every individual and encourages the contributions, experiences and perspectives of all people. It is essential that our work and learning environments be free from discrimination and harassment on any basis. In our classrooms, on the workroom floor, in casual conversation and in formal meetings, employees and faculty are asked to encourage an open learning environment this is supportive to everyone. Course materials and lectures, classroom debates and casual conversation should always reflect the commitment to safety and freedom from discrimination, sexual harassment and harassment on any prohibited basis. EAS Staff has a professional obligation to provide a safe, discrimination free and sexual harassment free learning environment. Instructors are expected to support this commitment. Class participants are asked to support the goal of zero tolerance of behavior that violates these commitments. If you find course material that is presented in the classroom or in self-instructional format that does not follow these guidelines, please point that out to the instructor as well. If classroom discussions do not support these principles, please point that out to the instructor as well. Diversity is a source of strength for our organization. Diversity promotes innovation, creativity, productivity and growth, and enables a broadening of existing concepts. The Postal Service’s policy is to value the diversity of our employees, customers and suppliers; to do what is right for our employees and the communities we serve, thereby ensuring a competitive advantage in the global marketplace. (This Page Intentionally Left Blank) Use of Training Materials These training course materials are intended to be used for training purposes only. They have been prepared in conformance with existing USPS policies and standards and do not represent the establishment of new regulations or policies. The videotapes referenced in the Facilitator Guide should be available locally in your PEDC library or in the operational unit. These tapes are intended to reinforce the training and should be used whenever possible. If the tapes are not available, you may provide the opportunity for the class to observe an operational unit under normal work conditions. Additionally, program flexibility allows for the inclusion of these observations in conjunction with the viewing of the videotapes. Copyright © 2001 United States Postal Service, Washington, DC 20260-4215 All rights reserved. No part of this publication may be reproduced in any form or by any means without permission, in writing, from Employee Development. Certain parts of this publication may contain copyrighted materials from other sources the reproduction of which for this specific training use has been interpreted not to exceed the fair use clause of the copyright regulation (Ref. 371.5 ASM). (This Page Intentionally Left Blank) Contents Week 3 Facility Operating Plan 1-1 Platform Operations 2-1 Modes of Transportation 3-1 Mail Transport Equipment 4-1 Color Code 5-1 On-The-Job Assignment 5-16 On-The-Job Assignment 5-18 Week 4 Mail Arrival and Mail Preparation 6-1 Multi-Position Flat Sorting Machines 7-1 (MPFSM) Models 881 and 1000 Small Parcel & Bundle Sorter (SPBS) 8-1 On-The-Job Assignment 8-15 Weeks 5 and 6 Automation 9-1 On-The-Job Assignment (Week 5) 9-38 On-The-Job Assignment (Week 6) 9-61 Week 7 Manual Distribution Operation 10-1 Mail Flow 11-1 On-The-Job Assignment 11-30 Week 8 Mail Condition Reporting System (MCRS) 12-1 Tracking and Reporting System 13-1 Forecasting Workloads and Workweek Scheduling 14-1 Reporting Service Measurement Systems 15-1 On-The-Job Assignment 15-10 Appendices (This Page Intentionally Left Blank) WEEK 3 Unit 1 Facility Operating Plan (This Page Intentionally Left Blank) Associate Supervisor Program/Processing & Distribution UNIT 1 FACILITY OPERATING PLAN TERMINAL OBJECTIVE: Trainees will understand the purpose, the essential components and the method(s) of reading an operating plan. ENABLING OBJECTIVES: The trainee will be able to: • Discuss the purpose of an operating plan. • Discuss the basic requirements contained in the plan and be able to identify the information contained in these requirements. • Identify the processing times for major facility functions including: − Planned starting time − Critical entry time (CET) − Clearance time (CT) − Dispatch of value (DOV) • Differentiate between outgoing and incoming operations. • Define the flow of mail from receipt to its dispatch. NEW TERMS: Area Distribution Center (ADC) Automated Area Distribution Center (AADC) Sectional Center Facility (SCF) Airport Mail Center (AMC) Management Operating Data System (MODS) Serving Post Office (SPO) Postal Service Data System (PSDS) Participant’s Guide 1-1 Course # 17593-00 FACILITY OPERATING PLAN 1. What is an operating plan? Answer: _______________________________ ______________________________________ ______________________________________ ______________________________________ 2. What is the purpose of an operating plan? Answer: _______________________________ ______________________________________ ______________________________________ ______________________________________ 3. What does the term MODS stand for? M ____________________________________ O ____________________________________ D ____________________________________ S ____________________________________ 4. What is the difference between a MOD I and MOD II office? MOD 1 _______________________________ MOD 2 _______________________________ 5. The basic requirements of the operating plan for MOD offices consist of the following: • A general information section • A section consisting of the names of responsible individuals • A review and approval section • Index and control sheets • Service standards and facility data • Operating targets 1-2 Unit 1 — Facility Operating Plan Associate Supervisor Program/Processing & Distribution OPERATING PLAN ORGANIZATION 1. General Information — This section contains the facility’s name, nine-digit ZIP code, MOD category, district affiliation, finance number, and the name of the manager. 2. Responsible Officials — This section contains the names of responsible officials associated with the facility and the names of those individuals who can be contacted to resolve questions of policy and procedure. 3. Review and Approval — This section contains the signatures of designated approving officials. 4. Index and Control Sheets — These sheets define the operating plan requirements for: • Area Distribution Center (ADC) • Automated Area Distribution Center (AADC) • Serving Post Office (SPO) • Sectional Center Facility (SCF) • City • Airport Mail Center (AMC) • Exchange/Concentration Office 5. Service Standards and Facility Data — This section provides a standard and easily understood operating description of the facility. Local management will find the Service Standards, Authorized Distribution, and Platform Mail Arrival Profile sections of particular interest. 6. Operations Targets — Operations targets are developed during the planning process to establish processing goals and deadlines that must be met to achieve service and productivity objectives. They provide planning targets, which allow management to analyze, evaluate and plan operations in a facility. Participant’s Guide 1-3 Course # 17593-00 The operating plan format establishes the minimum basic operating plan requirements for all designated facilities. Deletion of any segments of the particular operating plan requirements is not permitted. The operating plan must include general information, a listing of responsible officials, a review and approval listing, service standards, and facility data, and appropriate operations targets. The dates shown opposite each exhibit number must always reflect the latest update on a particular sheet. Within this context certain terminology is used in conjunction with operating plans and targets. The key terms for understanding and using the operating plan are: 1. Planned Start Time — The time at which an operation should normally be started based on inventory and mail arrival profile data. This time should be established when a crew or significant number of employees is assigned to a given mail processing operation. 2. Critical Entry Time (CET) — The latest time committed mails (outgoing or incoming) can be received in an operation if that mail is to complete the operation by its planned clearance time. 3. Clearance Time (CT) — The latest time committed mails (outgoing or incoming) must clear an operation if that mail is to make the proper planned dispatch or delivery. 4. Dispatch of Value (DOV) — The latest designated dispatch for a class of mail that will make service standards. The DOV applies not only to First- Class mail
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