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Essentially Smrt Corporation Ltd Group Review 2020/2021 Smrt Corporation Ltd Group Review 2020/2021 Smrt Corporation Ltd Group Review 2020/2021 1

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Essentially Smrt Corporation Ltd Group Review 2020/2021 Smrt Corporation Ltd Group Review 2020/2021 Smrt Corporation Ltd Group Review 2020/2021 1 ESSENTIALLY SMRT CORPORATION LTD GROUP REVIEW 2020/2021 SMRT CORPORATION LTD GROUP REVIEW 2020/2021 SMRT CORPORATION LTD GROUP REVIEW 2020/2021 1 AboutSMRT CORPORATION CONTENTS SMRT CORPORATION IN BRIEF OUR CULTURE OF CONTINUOUS IMPROVEMENT SMRT Corporation Ltd 2 Milestones 64 Good Today, Better Tomorrow (SMRT) is a public transport 4 Highlights service provider. Our primary Vision 6 Awards and Accolades 8 At a Glance OUR SUSTAINABILITY JOURNEY business is to manage and Moving People, Enhancing Lives 68 Building a Sustainable Business operate train services on SHAPING THE FUTURE TOGETHER the North-South Line, East- Mission 13 Our Focus and Our Five Business Groups OUR DUTY West Line, the Circle Line, the To deliver a public transport 14 Chairman’s Message 76 Safety and Security new Thomson-East Coast service that is safe, reliable 18 Group CEO’s Message 22 Board of Directors Line and the Bukit Panjang OUR PEOPLE and commuter-centred 24 Senior Management Light Rail Transit. This is 82 Investing in our Human Capital complemented by our bus, 26 A YEAR OF CHALLENGES & taxi and mobility services. Core Values TRANSFORMATION OUR GOVERNANCE We have set our core Respect Service & Safety 88 Ensuring Sound Governance 28 NAVIGATING THE NEW NORMAL 90 Our Risk Management Framework values to be Respect, Integrity Excellence Integrity, Service & Safety OUR COMMUNITY and Excellence. SMRT is OUR CORE 96 WeCare for Commuters 32 Trains committed to provide safe, 100 Engaging the Community reliable and comfortable 40 Engineering 46 Roads service for our commuters. 52 Experience 58 International 2 SMRT CORPORATION LTD GROUP REVIEW 2020/2021 SMRT CORPORATION LTD GROUP REVIEW 2020/2021 3 SMRT CORPORATION IN BRIEF SMRT Milestones 1980s 2004 TRAINS 2013 BUSES CORPORATE BUSES • MRT Trains signed an MoU • Singapore’s fourth rail • SMRT Buses progressively • SMRT Corp was delisted from • SMRT Buses opened the to Improve Rail Maintenance CORPORATE AND TRAINS TRAINS CORPORATE line, Circle Line (CCL), installed buses with SGX on 31 October Bukit Panjang Integrated Capabilities with SBS Transit • Woodlands MRT station and ST Engineering to • Singapore Mass Rapid • The SMRT Corporate commenced service from telematics solutions to • The JurongHealth Mobility Transport Hub, its first is the first MRT station in foster greater knowledge- Transit (MRT) incorporated Volunteer Programme was Bartley to Marymount encourage safe and eco- Park, sponsored by SMRT, integrated transport hub, Singapore to be awarded the sharing and grow local rail • Singapore’s first MRT system created with the aim to build friendly driving was the first of its kind with a host of innovative, BUSES Building and Construction maintenance and engineering began its inaugural service a more inclusive society • SMRT signed a Memorandum in Singapore where life- commuter-friendly features Authority’s Green Mark (Gold) capabilities between Yio Chu Kang and • Wheelchair Accessible Bus of Understanding (MoU) with size public transportation BUSES services were introduced, TAXIS • EWL is The Most Reliable Toa Payoh on the North- TRAINS e2i and National Transport models helped with patients’ South Line (NSL) • Service 950, the first SMRT expanding transport options Workers’ Union to jointly rehabilitation • SMRT Taxis partnered with Line in 2019 with an MKBF cross-border service for for mobility-challenged • SMRT Trains embarked Grab, enabling all SMRT of 1.48 million train-km, • Fifteen more stations were develop and operate the • The second inclusive commuters travelling to commuters on a multi-year Sleeper Taxis’ drivers to use Grab for awarded by the MOT opened and the MRT system first Bus Career Development playground launched in Johor Bahru, Malaysia, began Replacement Project to taxi bookings and dynamic Challenge Shield was officially launched Centre Ghim Moh improve journey times and fixed fares • EWL is The Most Improved by Singapore’s first Prime 2010 provide commuters with a • SMRT Corp’s inaugural Green • Strides Transportation Line in 2019 after more than Minister, Mr Lee Kuan Yew 2005 smoother ride Forum for the sharing of 2015 established its first overseas tripling its 2018 MKBF of 0.41 BUSES sustainability practices was COMMERCIAL • SMRT Trains embarked joint venture, SMRT Strides million train-km, awarded by • SMRT Buses added the Euro CORPORATE, TRAINS launched 1990s on a holistic network-wide Toyotsu Alliance, in Yangon, the MOT Challenge Shield • Raffles Xchange, the first V Mercedes-Benz Citaro predictive maintenance AND BUSES offering limousine and car MRT station redeveloped for 0530 — buses with greater TRAINS TRAINS regime on the North-South • SMRT celebrated SG50 with rental services BUSES transit retail, was launched fuel efficiency and full low • Boon Lay MRT station on and East-West Lines free travel on SMRT trains • SMRT Trains transitioned • Yishun Integrated Transport floor for smoother passenger the East-West Line (EWL) (NSEWL), introducing and buses to the New Rail Financing Hub (YITH) opened — a fully flow — to its bus fleet opened, marking the 2006 new technologies Framework on 1 October, 2018 barrier-free bus interchange completion of the System COMMERCIAL CORPORATE following shareholders’ vote with commuter-friendly and CORPORATE CORPORATE BUSES • SMRT Corp sponsored the at the Extraordinary General inclusive facilities; in line with • The NSL was extended to • Esplanade Xchange opened Meeting on 29 September Woodlands, completing • SMRT-Citibank VISA credit on the CCL • MAN A22 buses were added Bishan-Ang Mo Kio Inclusive • SMRT collaborated with the Government’s efforts to to the fleet, increasing the Singapore Red Cross’ create a more caring and the loop and debit cards with EZ-link • SMRT Media forayed into Playground, which offers TAXIS functions, a first-of-its-kind digital media to offer greater fleet size to more than 1,200 play features that encourage Community Health on Wheels inclusive public transport • Singapore’s first light rail • SMRT’s private hire travel rewards programme, interactivity and vibrancy to buses inclusive play — a community-based mobile system system, the Bukit Panjang vehicle business, Strides were launched the network health programme that • SMRT Buses signed an MoU Light Rail Transit (LRT), • SMRT-Temasek Cares AED Transportation, was TAXIS reaches out to the elderly in to deepen our commitment to opened for passenger service on Wheels was launched launched, offering limousine • SMRT Taxis introduced 30 the heartlands inclusive service delivery with 2008 — a pilot programme services, chauffeured 2011 new wheelchair-enabled five Social Service Agencies where Automated External services, and car rental TRAINS London cabs and 600 Prius (SSA) to support and 2000 CORPORATE TRAINS Defibrillators (AEDs) are services Hybrid taxis to its fleet installed in 100 SMRT taxis • SMRT and the Land Transport enhance the quality of life CORPORATE • The Gift of Mobility • Train Service from Caldecott Authority (LTA) commenced • SMRT Corp established an ENGINEERING SERVICES for people with disabilities Programme was launched to HarbourFront CCL stations COMMERCIAL works to renew and enhance and dementia and help them • SMRT Corporation Ltd (SMRT to provide taxi services for Environmental Sustainability commenced • Woodlands XChange opened • 2getthere Asia, a joint venture the power supply system on better integrate into society Corp) listed on Singapore individuals with physical Committee to oversee green and tenants were the first between SMRT Services the NSEWL Exchange (SGX) disabilities BUSES sustainability efforts shop owners in Singapore and 2getthere, was set up to • SMRT launched its first ENGINEERING market, install, operate, and • ‘SMRT is Green’ was • SMRT Buses added MAN to be certified with the C151C trains from Bishan • New Singapore Rail TRAINS maintain Automated Vehicle 2001 launched organisation- A22 low-floor, wheelchair- ‘Project: Eco-Shop’ label, Depot Standards launched – an • The SMRT Trains Engineering systems for customers in wide as a commitment to accessible, single-deck buses which was jointly developed initiative by SMRT, LTA, SBS Programme was launched to Singapore and the Asia- • Renewal works for the CORPORATE environmental sustainability, to its fleet by SMRT and the Singapore Transit, Institute of Engineers develop a sustainable pool of Pacific region Bukit Panjang LRT system • SMRT Corp launched its which included initiatives to Environment Council Singapore (IES) and TAXIS engineering professionals commenced Learning Journey Programme ‘green’ our fleet Enterprise Singapore (ESG) in collaboration with the • SMRT’s ‘Book a Taxi’ ENGINEERING SERVICES BUSES BUSES 2017 BUSES Ministry of Education smartphone application • SMRT Engineering won the EXPERIENCE • SMRT Buses put Southeast made it easier to book a cab • Singapore Bus Training • Choa Chu Kang Bus contract to install Automatic TRAINS Interchange opened, offering • Won the LTA TEL Retail BUSES Asia’s first Euro-V compliant on the go Fare Collection faregates for and Evaluation Centre, Singapore’s first team-based • SMRT Trains celebrated 30 the first one-stop service Contract to manage the retail bus on the roads • SMRT Taxis added Chevrolet the Tuas West Extension • SMRT Corp and Trans-Island bus training centre, opened years of MRT operations centre in a bus interchange spaces across the Bus Services (TIBS) Holdings TAXIS Epica to its fleet rail line merged, creating Singapore’s • Sleeper and power rail • SMRT Taxis debuted SMRT COMMERCIAL • Launched the
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