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The Clatterbridge Cancer Centre at the Walton Centre

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The Clatterbridge Cancer Centre at the Walton Centre ongoing care. We will retain this information Prescriptions Clatterbridge Private Clinic in our medical records. This information You may be prescribed medications during your We have a dedicated private patient clinic on our remains confidential. You have the right to consultation and will be given a prescription. Wirral site. You can access private treatment if access your health records and should you You can take this to your local pharmacy in you have medical insurance or if you wish to pay wish to access this information, please write the community or there is an on-site pharmacy for your treatment, please contact Clatterbridge to our Clerical Manager The Clatterbridge located on the ground floor of the main Private Clinic on 0151 556 5391 or visit www. Cancer Centre NHS Foundation Trust, Aintree Hospital building. clatterbridgeprivate.co.uk Clatterbridge Rd, Wirral, Merseyside The Clatterbridge Sometimes, the consultant or registrar will ask CH63 4JY. Clinical Training your GP, by means of a clinic letter, to prescribe Cancer Centre Please inform the hospital as soon as you some medications. Unless you have been We are committed to participating in clinical possible if you change your personal instructed to start the medications immediately, training and as a result, student healthcare at The Walton information, i.e. name, address, GP, please allow a couple of days before contacting professionals may be present and play an active telephone numbers. your GP to allow time for the letter to arrive at role in your care. If this is of concern to you, Centre the GP surgery. please raise it with the clinical staff who are Clinic letters attending to you at your appointment. You will receive copies of your clinical Research letters along with an ‘opt-out’ consent form During your visit you may be given information If you need this leaflet in large print, attached to your appointment letter. If you by your cancer doctor or a member of would like to stop receiving copies of your your healthcare team about taking part in Braille, audio or different language, clinic letters, please complete the form and research. We also encourage you to ask please contact 0151 556 5570. post it to your cancer doctor’s secretary. The about the research that is taking place at If you have a comment, concern, “Copying Clinical letters” leaflet provides The Clatterbridge Cancer Centre. For more compliment or complaint, please call further details and is available on the The information visit the research section of the 0151 556 5203. Clatterbridge Cancer Centre website. hospital website: www.clatterbridgecc.nhs. uk/professionals/research-1/home When you leave If you have any further questions about your treatment or any aspect of your care, please Please return to the clinic reception desk The Clatterbridge Cancer Centre contact your cancer doctor’s secretary. General information before you leave the hospital so that the Hotline 0800 169 5555 If they are unable to help you, they will signpost reception staff can re-book appointments If you are unwell during, or up to six weeks you to the most appropriate staff member who if required. The reception staff will try to following your cancer treatment, please call can assist you. arrange a date and time that is convenient The Clatterbridge Cancer Centre Hotline. for you. The Clatterbridge Cancer Centre Your call will be answered by a dedicated nurse NHS Foundation Trust Issue date: July 2019 advisor. This line is available 24 hours a day, 7 Clatterbridge Road, Bebington, Wirral, CH63 4JY. Issue no: 2.0 days a week. Tel: 0151 556 5000 Reference: LPIZWALTO Web: www.clatterbridgecc.nhs.uk Review date: July 2021 A guide for patients and carers A clinic appointment has been made for you at Refreshments When you arrive Who will see you? The Walton Centre NHS Foundation Trust. There is a bistro situated in the main entrance of If you are unsure where your clinic appointment You will be seen by a Consultant or a This information sheet details important the hospital. There is also a shop within the main is located within the hospital, please ask at the member of their team. Please do not worry if information regarding your appointment entrance of Aintree Hospital. main reception or ask any member of staff. you are not seen by the Consultant personally and some general information about being and are seen instead by a Registrar. Registrars a patient of The Clatterbridge Cancer Centre No smoking At your clinic appointment are fully qualified and registered doctors who NHS Foundation Trust. Smoking is not permitted on the hospital site – When you arrive, please book in with the are experienced in their specialty. either inside or outside hospital buildings and car receptionist. Please help us by arriving for Finding us parks. We respectfully request that all patients, your appointment on time. It is helpful if you Consenting to treatment The address you will need is: visitors and staff refrain from smoking whilst on remember to bring your appointment letter We want to ensure that you fully understand The Walton Centre NHS Foundation Trust, the hospital site. with you so that the receptionist can locate your your diagnosis, the treatment options Lower Lane, Fazakerley, Liverpool L9 7LJ. information quickly. The receptionist may ask available and the procedures/treatments Main switchboard: 0151 525 3611 Cancelling your appointment you a number of questions to make sure that that you have been recommended to Please see your appointment letter for If for any reason you are not able to keep your our records are up to date, including: undergo. Before you undergo any treatment, your specific clinic location. clinic appointment, please tell us as soon as • Your address, including the full postcode the doctor will explain what he/she is possible by calling the Clatterbridge Cancer recommending and will answer any questions If you have access to a computer, please look Centre secretarial staff on the number on the • Your daytime and evening phone numbers you may have. This explanation will also at the hospital website: www. attached letter or the number you were given • Your GP’s name and address involve any benefit of treatment and also side thewaltoncentre.nhs.uk which contains during the telephone call you received. • Your next of kin’s name and address effects and risks of treatment. Following this useful information about the hospital including explanation, you will be asked to complete a directions and maps. Things to bring with you • Your NHS number consent form. You retain the right to refuse treatment at any time. Car parking • Your appointment letter Waiting times You will be given information leaflets on your There are three car parks available: in front of • Any medicines or tablets that you are taking During your appointment, please be flexible in proposed treatment and it is important that the main building entrance; in front of the Sid (if possible please bring these in their original your expectations about the time it may take. you read this information so that you are Watkins Building and the Aintree University containers) You are usually allotted half an hour for a new fully informed and involved in your care and Hospital multi-storey car park. The car parks in • Your prescription exemption certificate (since patient appointment, but it may take longer understand the treatment plan proposed. front of the main building and the Sid Watkins April 2009, all prescriptions are free for if you are required to have various tests and Please ask any questions if you are unsure Building are Pay and Display car parks. There anyone with a cancer diagnosis) x-rays. Sometimes appointments are delayed. are ticket machines in these areas. No change This is usually for a good reason, but staff about anything. • A list of any questions you want to ask is given from these ticket machines, so you will should always inform you why a delay has Your personal information need coins for payment, and there is a cash occurred. Please note that arriving early for your change machine available in main reception of appointment does not mean that you will be As a patient of The Clatterbridge Cancer Centre NHS Foundation Trust, you will be the hospital. seen earlier. asked for information to help us with your .
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