For more help with choosing your hospital, contact: Choosing your hospital

Booking Management Service Chorley and South Ribble Primary Care Trust Units 14 -15 Navigation Business Village Riversway Preston PR2 2YP

Tel: 01772 325100 P H O T O G R A P H Y C O P Y R I G H T : A L A M Y , G E T T Y , J O H N B I R D S A L L , N H S L I B R A

A copy of this booklet is also R Y , R E X

available on: www.nhs.uk , S P L , Z E F A / C

270744/048 O R B I © Crown copyright 2005. S What is patient choice? Things to think about If you and your GP decide that you need to see a specialist Where can I go for treatment? for further treatment, you can now choose where to have You might already have experience of a particular hospital or know someone who has. Now you can choose – where would you like to go? Or, if you like, your treatment from a list of hospitals or clinics. From April, your GP can recommend a hospital where you can be treated. you may have an even bigger choice – full details will be How do I find out more information on the NHS website (www.nhs.uk). about my condition? Your GP should be able to give you the answers to some of the questions This guide explains more about how the process works. you have. Or contact NHS Direct: visit www.nhsdirect.nhs.uk or call It also gives you answers to some questions you may have. 0845 4647 and ask to speak to a health information advisor. Plus, there are details of the hospitals you can choose and How long will it take? some information to help you choose the one that will be How quickly do you want to be treated? Would you be willing to travel best for you. If you need more help, details of your local further away if it meant you could be treated quicker? support services are on the back of this booklet. Where’s closest? You might want to think about how you will get to hospital. Who will take As well as the hospitals listed in this booklet, your GP may you there and pick you up when your treatment is finished? If you are going also be able to refer you to community-based services, to stay in hospital for a while, do you want to be close to family or friends? such as GPs with Special Interests or community clinics. Where’s best for me? Alternatively, if your GP decides to refer you to a Clinical Different people have different priorities. You know what’s most important for you – hospital cleanliness or location, for example. This booklet gives you Assessment Service and you then need to go to hospital, an overall idea of what each hospital is like, so you can work out which one you will be able to choose from this list of hospitals. suits you. If you want to find out more visit www.nhs.uk, the NHS website. Your questions answered Making your choice

Why would I want to choose which Is there help available for my travel You may already have a clear idea as to where you would like to be treated. If so, this hospital treats me? arrangements to get to hospital? booklet will give you more information on the hospital you have chosen. If you haven’t made If you choose which hospital you are treated If your GP or the person who has referred you up your mind, you could: in, you can make sure that you go to the determines that you have a medical need for place that will best suit your needs. transport to get to hospital, patient transport Find out what your choices are services should be provided. You may also Talk to your GP or local support services about the choices that are available to What if I don’t want to choose? have your travel expenses paid through the you and where you can get more information and support. You do not have to make the decision Hospital Travel Costs Scheme, if you get Get the information you need yourself. If you prefer, your GP can still Jobseeker’s Allowance, Working Tax Credit, make the choice for you and recommend Child Tax Credit or Pension Credit. This guide should give you most of the information you need to help you make a hospital for your treatment. your choice. For more details visit www.nhs.uk, the NHS website. Which hospital should I choose? Talk it through with someone else What if I don’t want to go to a The hospitals you can choose from will depend You may want to discuss your choices with family or friends, especially if you different hospital? on the type of specialist you need to see. This are going to need their help with travel or care after your treatment. You don’t have to. If you would rather visit booklet shows you which hospitals carry out Weigh up the pros and cons the hospital that you usually go to, then you the treatment you need (Where can I have my can make that choice. treatment?). The table How does your Hospital Consider your needs and compare each hospital using the information you have, Trust score? gives you more information about bearing in mind what is most important to you. Is patient choice offered for all these hospitals and will help you make a Book your appointment medical conditions? choice that best suits you. You will be advised how to book your hospital appointment. Once you have A choice of hospital is available for most decided where you want to go, follow this guidance. And don’t be afraid to ask medical conditions. However, not all What happens if I change my mind? if you need help with booking an appointment. hospitals treat every medical condition If you decide that you do not want to be and some patients may need a more treated at the hospital where you have your specialist service. first appointment, you can go back to your GP, who will go through the other options If I need treatment after my first available to you. appointment, will I be treated at Your hospitals the same hospital? Where can I get the information I need In most cases you will. But if you need very to help me make my choice? The next few pages will help you decide which hospital will be best for you: specialised treatment, you may have to go If you want to know something that isn’t to another hospital. covered in this guide, or you want more Where can I have my treatment? shows which Hospital Trusts treat advice, you can talk to your GP or other which conditions. There are descriptions of each of your local hospitals Will I have to pay? local support services. You’ll find the details and how to get to them. No, not as an NHS patient. All the hospitals of your local support services on the back The map shows where each hospital is. listed provide services to NHS patients. As cover of this booklet. You may also want to How do your hospitals score? gives ratings for each Hospital Trust, long as you choose one of the hospitals talk things through with family and friends. so that you can compare their performance in nine different categories. listed in this booklet, you won’t have to pay. For further information you can visit www.nhs.uk, the NHS website. Where can I have my treatment? Hospital Trusts

Use the chart below to check which hospitals provide the service you need. In addition Hospital Trusts are NHS organisations that manage hospitals. There may be more than to the hospitals listed, your GP may be able to refer you to community-based or other one hospital in a single Trust. The NHS collects information at Trust level, so a lot of services. Ask him or her what’s available in your local area. He or she will also advise information is listed by Trust, not individual hospital. you if the service you need is not listed. Specialty name The list shows which hospitals are in which Hospital Trust. s c i y r d t e e Blackpool, Fylde and Wyre Southport and Ormskirk e a y a g r o n g p y i y r r u o o c y l g

h Hospitals NHS Trust Hospital NHS Trust s i e h

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u Blackpool Victoria Hospital Ormskirk and District General

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a d o East Hospitals Southport and Formby District a e y e a e r p r e a h a a r E C D G G G G N O P R T U Hospital provider O NHS Trust General Hospital w Blackburn Royal Infirmary Blackpool, Fylde and Wyre Hospitals NHS Trust GGGGGGG G GGGG e Burnley General Hospital Walton Centre for Neurology r East Lancashire Hospitals NHS Trust GGGGGGG GGGGGG Queens Park Hospital and Neurosurgery NHS Trust f Walton Centre for Neurology Lancashire Teaching Hospitals NHS Foundation Trust GGGGGGGGGGGGGG Lancashire Teaching Hospitals and Neurosurgery NHS Foundation Trust Morecambe Bay Hospitals NHS Trust GGGGGGG GGGGGG t Chorley and South Wrightington, Wigan and Leigh Ribble Hospital NHS Trust Salford Royal Hospitals NHS Trust G y Royal Preston Hospital g Leigh Infirmary h Royal Albert Edward Infirmary Southport and Ormskirk Hospital NHS Trust GGGGGGG GGGGGG Morecambe Bay Hospitals Walton Centre for Neurology and Neurosurgery NHS Trust NHS Trust G u Furness General Hospital i Royal Lancaster Infirmary Wrightington, Wigan and Leigh NHS Trust GGGGGGG GGGGGG o Westmorland General Hospital

Salford Royal Hospitals NHS Trust a Hope Hospital

This data was correct at the time of going to print and may be subject to amendments. 7

Find your hospital Your hospitals

The numbers on this map refer to the numbers on the hospital list on the previous page.

BLACKPOOL, FYLDE AND WYRE EAST LANCASHIRE HOSPITALS HOSPITALS NHS TRUST NHS TRUST

BLACKPOOL VICTORIA HOSPITAL BLACKBURN ROYAL INFIRMARY

M6 KENDAL 9

A590 A5087 7 BARROW-IN-FURNESS

8 LANCASTER Whinney Heys Road, Bolton Road, Blackburn, Blackpool, Lancashire FY3 8NR Lancashire BB2 3LR Tel: 01253 300000 Tel: 01254 263555 www.bfwhospitals.nhs.uk www.hospitalsineastlancs.nhs.uk

AT A GLANCE AT A GLANCE BLACKPOOL 1 PRESTON 3 Near the town centre, Blackpool The 322-bed Blackburn Royal 6 Victoria Hospital has 800 beds and Infirmary, a mile south of Blackburn A584 M65 BURNLEY 2 4 covers a full range of services from town centre, provides a wide range BLACKBURN maternity to elderly care. It specialises of general and specialist services. It is in heart problems. A new heart unit is due to close in 2006, when all services 5 CHORLEY M62 SOUTHPORT 12 to open in 2006. will be transferred to Queen’s Park A570 Hospital. PUBLIC TRANSPORT ORMSKIRK 11 15 WIGAN M60 Nearest train station: PUBLIC TRANSPORT A565 M58 14 10 SALFORD Blackpool North, two miles. Nearest train station: Blackburn, 13 LEIGH Buses: Blackpool Transport 10 minutes walk. MANCHESTER 01253 473000. Buses: Traveline 0870 608 2 608. M62 M6 PARKING PARKING M56 Limited. Charges apply. Charges apply. Your hospitals

EAST LANCASHIRE HOSPITALS EAST LANCASHIRE HOSPITALS NHS TRUST NHS TRUST

BURNLEY GENERAL HOSPITAL QUEEN’S PARK HOSPITAL

Casterton Avenue, Burnley, Haslingden Road, Blackburn, Lancashire BB10 2PQ Lancashire BB2 3HH Tel: 01282 425071 Tel: 01254 263555 www.hospitalsineastlancs.nhs.uk www.hospitalsineastlancs.nhs.uk

AT A GLANCE AT A GLANCE The 533-bed Burnley General Queen’s Park Hospital is part of East Hospital in north-east Burnley Lancashire Hospitals NHS Trust, provides a variety of surgical services which is bringing together all services and covers specialties in dermatology on to the Queen’s Park Hospital site. (skin), chiropody (foot) and ENT (ear, It is on the outskirts of Blackburn. nose and throat). PUBLIC TRANSPORT PUBLIC TRANSPORT Nearest train station: Blackburn, Nearest train station: Brierfield, one mile. one mile. Buses: Traveline 0870 608 2 608. Buses: Traveline 0870 608 2 608. PARKING PARKING Phone for details. Limited on-site parking. Charges apply. Your hospitals Your hospitals

LANCASHIRE TEACHING HOSPITALS LANCASHIRE TEACHING HOSPITALS MORECAMBE BAY HOSPITALS MORECAMBE BAY HOSPITALS NHS FOUNDATION TRUST NHS FOUNDATION TRUST NHS TRUST NHS TRUST

CHORLEY AND SOUTH ROYAL PRESTON HOSPITAL FURNESS GENERAL HOSPITAL ROYAL LANCASTER INFIRMARY RIBBLE HOSPITAL

Preston Road, Chorley, Sharoe Green Lane North, Fulwood, Dalton Lane, Barrow-in-Furness, Ashton Road, Lancaster, Lancashire PR7 1PP Preston, Lancashire PR2 9HT Cumbria LA14 4LF Lancashire LA1 4RP Tel: 01257 261222 Tel: 01772 716565 Tel: 01229 870870 Tel: 01524 65944 www.lancsteachinghospitals.nhs.uk www.lancsteachinghospitals.nhs.uk www.mbht.nhs.uk www.mbht.nhs.uk

AT A GLANCE AT A GLANCE AT A GLANCE AT A GLANCE The 499-bed Chorley and South The Royal Preston Hospital, north of The 400-bed Furness General The 550-bed Royal Lancaster Ribble District Hospital, near Chorley Preston city centre, offers a full range Hospital, near Barrow town centre, Infirmary, in Lancaster city centre, town centre, offers a full range of of hospital services with specialist provides a full range of elective provides a range of elective health- services. It has one of the region’s units for burns, plastic surgery, services. It has an oncology (cancer) care services. It is also a sub-regional largest bone and muscle surgery kidney function and nervous system unit and provides a sub-regional vascular unit and houses the North centres. disorders. It has 1,031 beds and also service for upper gastro-intestinal Lancashire and South Cumbria breast provides cancer care. surgery. screening service. PUBLIC TRANSPORT Nearest train station: Chorley, PUBLIC TRANSPORT PUBLIC TRANSPORT PUBLIC TRANSPORT one mile. Nearest train station: Preston, Nearest train station: Barrow, Nearest train station: Lancaster, Buses: Traveline 0870 608 2 608. three miles. two miles. one mile. Buses: Traveline 0870 608 2 608. Buses: Traveline 0870 608 2 608. Buses: Traveline 0870 608 2 608. PARKING Limited. Charges apply. PARKING PARKING PARKING Limited. Charges apply. Charges apply. Charges apply. Your hospitals

MORECAMBE BAY HOSPITALS SALFORD ROYAL HOSPITALS NHS TRUST NHS TRUST

WESTMORLAND GENERAL HOPE HOSPITAL HOSPITAL

Burton Road, Kendal, Stott Lane, Salford, Cumbria LA9 7RG Manchester M6 8HD Tel: 01539 732288 Tel: 0161 789 7373 www.mbht.nhs.uk www.srht.nhs.uk

AT A GLANCE AT A GLANCE The Westmorland General Hospital, The 819-bed Hope Hospital is a on the outskirts of Kendal, has 250 teaching hospital four miles west of beds. Its services cover elective central Manchester. It offers surgery, acute medical care and specialist dermatology (skin), minor injuries. It also has a orthopaedic (bones and joints) and midwifery-led maternity unit and renal (kidney) services. It is a national coronary (heart) care facilities. treatment centre for intestinal failure.

PUBLIC TRANSPORT PUBLIC TRANSPORT Nearest train station: Oxenholme, Nearest train station: Eccles, 10 minutes walk. 15 minutes walk. Buses: Traveline 0870 608 2 608. Buses: Traveline 0870 608 2 608.

PARKING PARKING Charges apply. Charges apply. Your hospitals Your hospitals

SOUTHPORT AND ORMSKIRK SOUTHPORT AND ORMSKIRK WALTON CENTRE FOR NEUROLOGY WRIGHTINGTON, WIGAN AND LEIGH HOSPITAL NHS TRUST HOSPITAL NHS TRUST AND NEUROSURGERY NHS TRUST NHS TRUST

ORMSKIRK AND DISTRICT SOUTHPORT AND FORMBY WALTON CENTRE FOR NEUROLOGY LEIGH INFIRMARY GENERAL HOSPITAL DISTRICT GENERAL HOSPITAL AND NEUROSURGERY

Wigan Road, Ormskirk, Town Lane, Kew, Southport, Lower Lane, , The Avenue, Leigh, Lancashire L39 2AZ PR8 6PN Liverpool L9 7LJ Lancashire WN7 1HS Tel: 01695 577111 Tel: 01704 547471 Tel: 0151 525 3611 Tel: 01942 672333 www.southportandormskirk.nhs.uk www.southportandormskirk.nhs.uk www.thewaltoncentre.co.uk www.wwl.nhs.uk

AT A GLANCE AT A GLANCE AT A GLANCE AT A GLANCE Ormskirk and District General The Trust's adult A&E and Trauma The 130-bed Walton Centre, in The Leigh Infirmary has 87 beds. It Hospital, with 150 beds, has a centre services are based at 320-bed Liverpool, is the UK’s only single site provides diagnosis and recovery for elective surgery, including a Southport and Formby District integrated neuroscience (nervous services and elective surgery Treatment Centre where patients can General Hospital, as are all acute system) NHS Trust. These services are treatment. It is close to Leigh town have range of tests and treatments in medical services. There is also a full provided on site supported by a centre. one visit. Also at the hospital are: range of outpatient clinics, as well as network of satellite clinics. children's services, including 24-hour MRI/CT scanning, a Medical/ PUBLIC TRANSPORT A&E; women's services; a full range Oncology Day Unit and the North PUBLIC TRANSPORT Nearest train station: Atherton, of outpatient clinics; and an Adult West Regional Spinal Unit. Nearest train station: Fazakerley, two miles. Minor Injuries Unit. 10 minutes walk. Buses: Traveline 0870 608 2 608. PUBLIC TRANSPORT Buses: Traveline 0870 608 2 608. PUBLIC TRANSPORT Nearest train station: Southport, PARKING Nearest train station: Ormskirk, 30 minutes walk. PARKING Limited. Charges apply. 15 minutes walk. Buses: Traveline 0870 608 2 608. On-site parking is available. Free park Buses: Traveline 0870 608 2 608. and ride facility also available. PARKING PARKING Charges apply. Charges apply. Your hospitals

WRIGHTINGTON, WIGAN AND LEIGH NHS TRUST

ROYAL ALBERT EDWARD INFIRMARY

Wigan Lane, Wigan, Lancashire WN1 2NN Tel: 01942 244000 www.wwl.nhs.uk

AT A GLANCE The Royal Albert Edward Infirmary is a redeveloped hospital with 513 beds providing emergency and acute services. It is close to Wigan town centre.

PUBLIC TRANSPORT Nearest train station: Wigan Wallgate, one mile. Buses: Traveline 0870 608 2 608.

PARKING Limited. Charges apply. How does your Hospital Trust score? What do the ratings mean?

Check against the coloured chart to see how your Hospital Trust measures up. Go to the next page for more on what these ratings mean.

Healthcare Commission statistics Patients’ views The overall ratings A new approach to assess and report on the s

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Poor t s n o c e a R p f a u o c a G l n n R March 2006. C O M H I M A I C rating is made up of a number of performance indicators. The indicators show how Trusts are doing in relation to some of the main targets Healthcare Commission statistics Blackpool, Fylde and Wyre Hospitals NHS Trust ### G G GGG GGGG set by the Government for the NHS, as well Inpatient waiting times as other broader measures of performance, This column shows how well your hospitals East Lancashire Hospitals NHS Trust ##$ G GGGG GGGG such as information from surveys of staff and have done at getting patients into hospital for Lancashire Teaching Hospitals NHS Foundation Trust ##$ patients. The indicators chosen for publication treatment as quickly as possible. The target G G G GGGGGG in this leaflet are those that the Healthcare they were measured against was six months Morecambe Bay Hospitals NHS Trust #$$ G G GGGGGGG Commission and Department of Health believe from the time when the hospital doctor matter most to patients. decided that treatment was necessary. Salford Royal Hospitals NHS Trust ### G G G G G G G GG www.nhs.uk has the latest waiting times The 2005 NHS performance ratings were information. Southport and Ormskirk Hospital NHS Trust #$$ G GGG G G GGG published in July 2005 and cover the year ending 31 March 2005. They place NHS Cancelled operations Walton Centre for Neurology and Neurosurgery NHS Trust ##$ G G G GGG G G G Trusts in England into one of four This column shows how often your hospitals categories: cancelled booked operations for non-medical Wrightington, Wigan and Leigh NHS Trust ### G GGGGGGGG • Trusts with the highest levels of performance reasons (e.g. equipment being out of action, are awarded a rating of three stars. no bed being available or staff being away). • Trusts with mostly high levels of performance, but not consistent across all areas, are Outpatient waiting times awarded a rating of two stars. This column shows how well your hospitals • Where there is some cause for concern have done at getting patients into hospital regarding particular areas, Trusts are for a clinic appointment following GP referral. awarded a rating of one star. The target they were measured against was • Trusts that have shown the poorest levels 13 weeks from GP referral. www.nhs.uk has of performance receive a rating of zero stars. the latest waiting times information.

If a Trust has a low rating because of poor Management of risk performance on a number of key targets and All hospitals need to make sure they are indicators, this does not mean that a hospital reducing the possibility of things going wrong is unsafe, that it does not contain some very and, if something does go wrong, making good clinical services or that the staff are not sure it won’t happen again. The Department working hard in often difficult circumstances. of Health issues standards to help hospitals It does mean that performance must be achieve this, and this column shows how well improved in a number of key areas. your services have done on achieving these.

Though regulated by the Healthcare Commission, published performance ratings for Independent Sector Treatment Centres and private hospitals are not currently available. For more information, please see individual hospitals' websites, www.dh.gov.uk or www.healthcarecommission.org.uk Please turn the page for an explanation of the other ratings. What does the medical jargon mean?

Here’s a guide to some of the medical language used in this booklet.

Hospital cleanliness How long did you wait to be seen after you What’s a specialty? Once a year, hospitals have to assess their had arrived in outpatients? Were the reasons There are several different specialties, each with its own team of doctors. levels of cleanliness and report them to the for any waits explained? For example, some doctors will specialise in treating orthopaedics (bones Department of Health. This column shows and joints), while others will specialise in ophthalmology (eyes). how your hospitals have done. Cleanliness and comfort How clean were the outpatient department What’s an outpatient appointment? MRSA infection and toilets? Was it easy to find your way An outpatient appointment is when you visit the hospital to see a doctor One of the things that patients are most around? Patients were also asked how they who will examine you so that she or he can diagnose what the problem is worried about is catching the infection MRSA felt the hospital staff had treated them – for and think about what the best treatment will be. (Methicillin resistant Staphylococcus aureus). example, did hospital staff talk in front of you It can be a very nasty infection, but it is as if you were not there, and did staff respect What’s a day case? actually quite rare in comparison to the your privacy? Simple treatments are often done as day cases. This means you will not number of patients who receive hospital care normally stay overnight. each year. People do not always catch it in Information provided hospital – they may already have it before they Patients were asked questions about how What’s inpatient treatment? enter hospital. But hospitals have to record all satisfied they were with information they Inpatient treatment is when you go into hospital to have your treatment MRSA bloodstream infections, whether or not received. Were the reasons for tests or and stay overnight. patients have contracted them in hospital. treatment explained? Were you told what This column gives an indication of the number to expect? Were you given information about What’s elective treatment? of cases of MRSA bloodstream infections and the medication that was prescribed for you? Most treatment is routine or ‘elective’. This simply means your treatment whether the Hospital Trust has been successful Were you given the name of someone you is planned in advance rather than you needing emergency treatment. in reducing the number of cases since last could contact if you were concerned after Routine treatment usually takes place during normal working hours, year. MRSA rates may vary depending on the you left? although occasionally some hospitals work at weekends. type of patients the hospital treats. You can find out more about MRSA infection from the About the Healthcare Commission What’s a GP with a Special Interest? Department of Health website (www.dh.gov.uk), The Healthcare Commission exists to promote Sometimes, rather than going to a hospital or clinic, you may be able to which includes a complete breakdown of all improvements in the quality of healthcare and choose to be treated by a GP with a Special Interest. These are GPs who Trusts’ rates and A simple guide to MRSA. Or public health in England. It has a wide range have extensive training and experience in their specialty as well as their visit www.nhsdirect.nhs.uk, the NHS Direct of responsibilities, all aimed at improving the GP qualifications. website. quality of healthcare. These responsibilities include assessing the performance of healthcare What patients said organisations, awarding annual performance In 2005 the Healthcare Commission published ratings for the NHS and coordinating reviews the results of a survey of patients who had of healthcare by others. For more information attended outpatient clinics. These columns about the Healthcare Commission, go to include the results against questions that asked: www.healthcarecommission.org.uk or ring 0845 601 3012. Access and waiting How long did you have to wait for an appointment to be seen in a hospital clinic? Was the appointment cancelled? Were you given a choice of times for your appointment?