VOLUME 44 NUMBER 26 DECEMBER 21, 1981

Credit Union A Time for Reflection .'Ambassador' IRATruste• Dear Fellow Employees: On Transcons As of January 1, 1982~ anyone who earns The Christmas season traditionally is a time for reflection and anticipation, TWA will offer Ambassador Class service wages or professional fees can establish an and aside from its religious significance, a time for the renewal of the spirit .on all of its nonstop transcontinental flights · Individual Retirement Account (IRA), effective January 11, 1982. Ambassador of charity and kindness towards our fellow humari beings. even though he or she is already an active Class service offers extra comfort. and Dedicated as we are .to ~erving others, your countless personal acts of participant in a qualified employer plan. A amenities in a special cabin of the fOrward person can establish and make a contribu­ courtesy and consideration every day afford us·the privilege of personifying section on TW.Ns widebody aircraft. tion _to an IRA account, and have the the meaning of this special se.ason the year around. First class Royal Ambassador and coach contribution count as· a deduction for the None of us can be unaware that you've done so under the pressures of the class cabins remain the same. prior tax year, any time up to his tax filing most severe testing yet faced by our industry. We have shared disappoint­ Ambassador Class fare will be $15 date (normally Aprill5, but including any ment, but achievement too, and whatever the challenges before us, we above the normal coach fare and include: extension period granted). In other words,. approach the futl,lre with proven strength and conviction. special airport check-in facilities; priority you have until April 15, 1983 to establish -r We have lost the services of many fine TWA people this year, and it is my baggage handling; free headsets; free alco­ ,an IRA for 1982. Maximum deposits are wish that those of us facing the future will remember and safeguard their holic beverages; choice of four entrees $2,000peryearif single, $2,250 if a wage contributions to that which we have, and that for which we strive. served on china; silverware, linen and glassware; wider seats and roomier cabins. earner with a non-wage-earning spouse, or Merry Christmas and best wishes for the New Year. . $4,000 if both husband and wife work. To Most of the 26 lOlls, two 747SPs and set up an IRA you need a trustee which, one 747 aircraft to be used on the new because of strict IRS guidelines, usually domestic service had previous! y been re­ means a bank, insurance company, mutual configured as part of TW.Ns international fund or brokerage firm, or credit union. Ambassador Class. Members of the TWA Credit U nion'have As a special bonus, TWA will credit years), the PATCO environment has re­ the option of setting up their retirement Frequent Flight Bonus users with double 'Knowing Where sulted in the FAA's mandating arrival accounts through the Credit Union. Be­ mileage for flying transcontinental Ambas­ activity by hour at the 22 busiest airports in cause Credit Union members have until sador Class between January 11 andFebru­ T·he Money Is' the country. As TWA operates at 18 of these April 15, 1983 to establish an IRA for ¥)'28, 1982. 22 restljcted airports, there were almost no _ 1982, because of severe penalties for The air traffic controller's walkout nearly areas ofTW.Ns schedule pattern which did excess deposits to,. or premature with­ five months ago and subsequent FAA­ not need to be adjusted. Thwart Hijacking drawals from, an IRA, and because all mandated schedule reductions have fot:ced "That's very important. The FAA might government regulations and requirements TW.Ns scheduling people (and those of At Cleveland . give you all tl).e slots you asked, for, but if regarding these new IRAs have not yet every other domestic carrier) to make Quick action and good judgment on the three or four are at two o'clock in the been issued, the TWA Credit U!Jion won't drastic schedule adjustments, almost over­ part of many TWA employees foiled a momitig, they won't do you much good. accept deposits for IRA's until such regula- . nightinsomecases. Theyoftenhaveliad to hijacking at Cleveland on Saturday, De­ For example," Mac says, "one of our tions have been fmalized and incorporated work literally around the clock. cember 5. The incident began as Flight objectives, since our schedules were se­ into the Credit Union's operations, or until TWA has a product to sell - air trans­ 534, a 707, was in the final boarding verely reduced in August, was to reinstate July 1, 1982, whichever shall occur first. ·portation ~ that can't be sold until the process for a 2:25p.m. departure to New schedules are set up and fed into the PARS roundtrip -Las Vegas nonstop York. A man forced his way past gate agent ThxShelter computer. In addition, points out Colin R service. We were able to retain the west­ Glenda Scuilli, ran onto the aircraft and Following are answers to - question~ fre-· "Mac" Mackenzie, direct()r-current sched­ bound service but we couldn't g~t an told startled flight attendant Marilyn King quently asked regarding Credit Union ules, "Many departments in TWA can't (to page B) that "I have a gun and a bomb and this is a IRA's: make definitive future plans Without the TWA to Offer Airfone hijacking!" Q What is a Credit Union IRA? flight sch~dule. The schedule affects cock­ TWA will offer a new air-to-ground tele­ The would-be hijacker (later identified A It is a tax sheltered retirement share pit and cabin crew bids, manpower staff­ phone system in its 1011, 767 and 747SP as GhaziAmra, a naturalized U.S. citizen) savings account, which allows a member to ing, technical services, budgets, dining & aircraft, for use on domestic routes. Air­ then entered the cockpit and told the flight set aside a portion of his earnings, which, commissary, and many more facets of the · fone, Inc. will provide the telephones to crew he was taking over the airplane. together with the income from such sav­ ." TWA; installation is scheduled to begin in ·Meanwhile, Marilyn and fellow flight ings, will not .be taxed until withdrawn, In the face of FAA requirement~ that · the spring of 1982. The system will provide . attendants Phyllis Stafford, Karen Macke which usually will be some time after the TWA reduce its daily operations initial! y by direct dial access from the aircraft to any and Sonya Ridley-Ramos, and agent-in­ person reaches 59~ years of age. Credit some 30% and adhere to a slot allocation ground telephone number in the continen­ charge. Penelope Doerrer, -acted quickly Union IRA's will earn dividends at the same system at 22 major airports, how did tal through use of a credit and calmly to-get all of the passengers off rate as the member's non-tax-deferred scheduling decide wpat to keep and what to card. Passengers may call from their seats the aircraft within three minutes. share savings account. cut? at a cost of $7.50 for the first three minutes As the last passengers deplaned, Amra Q Who will be eligible· to establish an . "Most importantly," Mac explains, "a and $1 .25 for each additional minute. (topage3) IRA with the Credit Union? · good scheduler knows where the money is. -A Any TWA employer member of the He knows which TWA markets m~e the Christmas Cheer in C~lumbus ...... Credit Union and such member's spouse. most profit, and he's familiar with almost Q How much can be contributed each every flight segment- where and when it year to an IRA to get the maximum tax · operates, with what equipment, and how deduction? well it's doing. As a large segment of our A The lesser of $2,000 ($2,250, if schedule pattern is involved in our St. person has non-working spouse) or 100% Louis connection complex, we did our of compensation (earned income- salary, utmost to retain as high a level of activity as wages, tips, etc.). · possible under what we believed the final _ In the case of a$2,250 contribution, it FAA-allocated hourly levels would be. p:1ay be divided between the employee and Rather than withdraw totally from a city or spousal IR.Ns any way desired, provided market, we tried to limit our cutbacks to ' neither account receives morethan$2,000. service reductions. " · No contribution can be made for the . TWA is again operating at all of the cities tax-year in which contributor becomes ' it was serving before PATCO, except for 70~ years of age nor for any subsequent Albany and Providence which it had been year. planning to drop anyway. Maximum applies to the aggregate of all "Our decisions were based on marketing IR.N s a person has. considerations and the/economic viability Q· When and how may funds be depos­ of one service versus another. A11 of our ited in a Credit Union IRA? decisions~ how~ver, had to pass the final A Funds may be deposited at any time test ... did TWA have a slot in which to after July 1, 1982 and in any lump sum ·operate? While the concept of slot con­ This Christmas is the first for the Columbus Ambassadors Club, which officially desired. straints is not entirely new to the industry opened on October 9. Ready to help visitors to the club enjoy the holiday season are Payroll deductions to IR.Ns will not be (activity at JFK, LaGuardia, Washington (from left): receptionists Denise Davies and Lisa Wmship; steward Stan Griffith, and I (topage6) National and O'Hare has been allocated for supervisor Sabina Preuss. - J Honesty Was the Best Policy Box605

Saying 'No' to Profits? genuinely wants a factual answer to a question. I don't think it will. It may, :Referring to the feature "Nice Work however, cause some callers to stop and If You Can Get It," which talked Q think about the u~derlying attitudes which about the contract work TWA does for other prompt them to ;;tsk certain kinds of ques­ carriers, Heathrow had it and gave it away. tions- questions which seem to be trying· In the past we have handled (but since to make a point rather than obtain informa­ discontinued handling) Varig, APSA, Ku­ wait, Zambian, Aerolineas Argentinas, tion~ Because I wanted to hear the questions and Aramco executive jets. Qantas~ MAS and how they were being asked, rather than and South African have also asked TWA to just read the transcript of the tapes, I have provide contract services. Ifthis business is sat and listened to the Question Line so profitable, why have we discontinued tecordings almost every day sinc.e the previous contracts and refused to consider system started. I must tell you that there are new business? In the present financial some days when it is a most depressing climate wouldn't it make economic sense experience. to expand rather than contract? What I find upsetting is the quite open Richard Cook cynicism of som_e callers, my fellow em­ London ployees of TWA, who seem convinced that Wichita ramp serviceman Tony Garone (seeond from right) was rewarded recently - with_a check for over $4,000. Making the presentation to Tony and his wife Elizabeth (from Brian L. Johnson, manager­ the management of the airline they work for are Jim Figgjns, general manager-sales (left) and Frank Wachdorf, manager-airport A personnel & administration, UK): is not only incompetent but insincere ---'- a services. - We have always given careful consider­ belief based not so much ~ on an informed ation to any airline requesting contract examination of the facts, as on a structure One day last spring, while cleaning an launched an intensive search for the miss­ service at London, but it must be remem­ of assumptions that have long gone unchal­ airplane, Wichita ramp serviceman Tony ing owner of the $4,000. After six months, bered that, in order for the handling to be lenged. Garone found an envelope left behind by a nobody had come forward to claim the worthwhile to TWA, the flight schedule of Misunderstandings and missed points careless passenger. There was nothing. money·and they declared the case closed. the client carrier must be complementary to are, I think, being answered on the Re­ unusual about that but, when he opened the Tony breathed a sigh of relief as he was our own. For the most part, we have turned sponse. Lme with calm clarification. But I envelope, Tony discovered, to his shock, rewarded for his honesty with a check for down requests for contract work or discon­ can't help feeling the other kind of ques­ that it contained over $4,000 in cash. Tony the full amount. He and his wife, Eliza­ tinued contracts when carriers have serv­ tions, the ones with suspicious or openly immediately turned the money over to his beth, used some of their windfall to buy a ices which would cause serious MULOPS negative undertones, ought to get some field manager, John Cherne, who notified new washing machine and some other or which operate outside of our usual shift appropriate response, too .. local authorities. The money was depos­ much-p.eeded things for their home that span. In either of these cases strain is ited in TWA's bank account for safekeeping they had b~n saving for: It's going to A New Ballgame placed on our manpow~r resources such and if nobody claimed it within six months be an especially happy holiday season for A common theme I detect in such that there is an unacceptable deterioration it would be Tony's. Tony, Elizabeth and their two children this questions is ·an obsolete view of TWA's of service quality provided to our own Meanwhile, local and federal officials year. identity and environment. They assume customers. Kuwait was in the former that TWA is still what it was for so long: an category, and Varig, Zambian and Aeroli­ tudes represents for the future of the airline, mine Associates, Real Estate Consultants, - enterprise with il government mandate to neas Argentinas in the latter. APSA went and of the jobs of all of us who work for it. 2219LongHillRoad, Guilford, CT06347; continue functioning as an essential service bankrupt- owing us considerable arrears While that danger exists, I don't think that · phone (203) 457-1823. business, with the emphasis on "service". of handling fees, incidentally. So far this any exchange of information which closes But the fact is that TWA is no longer so· year we have made what we feel to be its eyes to ·the attitudes which contribute to The November 23 Sky liner reported ·that defmed. It is today a service business, with keenly competitive quotations for various that danger can be really healthy - even Milan set a system record October the emphasis on business, and with no handling. require,P1ents to two important though some may find the necessary frank­ 12, boarding 63, 140 pounds of freight on government assurance whatever that it will carriers at London but without any positive ness of such a discussion disturbing. It's a F843 to . Not so, says Dennis continue in existence. It must succeed or response to date. disturbance that has its origin in a genuine Gudorf, manager-passenger services, 'fail solely on the strength of its ability to cause for concern . ORD. He notes that a plaque ·on the wail of . . survive and prosper in a competitive mar­ 'Response Line' Response the O'Hare ground and aircraft services ketplace. All of its operating decisions, office cre~its ORD with having loaded a (Editor's Note: Thefollowing letter and therefore- now and in the future- must record 70,795 pounds of air freight on response are published with the permission be made in the light of that new reality. Editor's Notes F770, ORD-LHR, August 16, 1974. "1 ofboth writers in the interest ojan open and It's obvious ~hat many of TWA's people remember it well, as I was the manager of honest exchange of information and don't yet understand that fact- or choose cargo services at O'Hare at the time," he ' ideas). not to believe it- and continue to judge Somebody in Phoenix has run off with our says. "My hat is off to MXP for the great management's actions, and shape their When I read the article "Response flag, .and· Judy Robbins wants it back. job they are doing," Dennis adds, "but own expectations regarding their employ- · Line: Some Revealing Questions" in Suspect are ahy one of several thousand they still have a ways to go to claim the Q ment, according to standards which no the October 26 Skyliner, I was most dis­ runners in a 1OK race at Phoenix one recent record." longer apply. turbed by its content. It was my under­ Sunday. Or maybe it was one of several But there's more. That Chicago record What I find disturbing is the very real standing that the TWA Question and thousand spectators. was topped only months later when Lon­ danger which the persistence of such atti- Response Line te_lephone system was initi­ Judy, who is supervisorofth_e Ambassa­ don boarded 70,840 pounds of fire bricks ated in order to answer questions and dors Club, hung a 4' x 6' TWA banner onF771, February 7, 1975. Our informant, promote a healthy exchange of information above curbside a few blocks from the finish Michael Spencer, supervisor-operations & between management and employees. This line. She thought a little flag-waving on control at Heathrow, says "To the best of article, in my opinion, has struck a lethal TWA's behalf only right, since the airline my knowledge this record has still not been blow.to a system that has great potential for was giving away two tickets to London as broken." success. Ifthe point has been missed, or the prizes. So Milan can't claim the system record, facts misread, a clarification would seem to Alas, she discovered that sometime in but, as far as-we know, Milan's October be more in order than a full-scale attack. In the course of the race, the banner disap­ average of 31,762 pounds of cargo per day the future, people (employees) may hesi­ pe~ed. A minor felony. that might be is still the monthly record. And the almost tate to use this form to voice concerns if laughed off, except that Judy had borrowed unprecedented 63, 140 pound shipment is they risk being berated on the front page of the banner from the office, defmitely a record for the Milan station, if theSkyliner. promising to return it. not for TWA's entire system. Kathleen M. O'Brien In a public appeal to the culprit, Juqy said, "Please, I just want our flag back­ . Philadelph~a no questions asked. " (from William S. Brown, director­ "It's still possible to buy real estate in A creative services): Dan Kemni~, the Their outfits may have been "non­ today's economy and -maintain low Skyliner editor, showed me your recent monthly payments," according to Trmothy regulation".but it was all in the spirit of Published for Employees by the letter because I, not he, wrote the Sky liner Halloween as ORD-based flight attend­ Pacileo, New York-based domestic flight Public Affairs Department article about the Response Line which you ants Mimi Kaddatz and Sara Phillips attendant, who is also an expert in creative 605 Third Avenue, New York 1 0158 found disturbing. If I may, I would like to posed for a photo with Captain John financing. In addition to his TWA duties, Printed in U.S.A tell you why I_wrote it, and why it had what Currin aboard F771 London-Chicago Tim is president of a consulting firm spe­ Dan Kemnitz, Editor you felt was a berating tone. ·on October 31. Klaus Meyn, manager­ cializing in creative financing for real es­ Anne Saunders, Associate Editor First, let me say that I hope the article airport services at Seattle, was on board tate. will not inhibit anyone from writing who ·and snapped the picture. For information, contact him at Silver-

2 December 21, 1981 MCI·DCA Nonstops TWA has begun the first scheduled nonstop New Social Security Rates .In the News .service between Washington's National Here's. a reminder that starting January 1st, the Social Security Administration will Airport and Kansas City. The two-hour, begin levying taxes at the new rate of 6.70% of.your earnings up to $32,400. As a 37 -minute flight cuts more than an hour off result ~ the new maximum tax will be $2, 170.80 (an increase of $195.75 over the 1981 the previous one-stop service. Appointments maximum of$1 ,975.05). Service to Kansas City had been re­ Robert Peiser has been elected vice presi­ TWA matches every dollar that is deducted from your paycheck. In 1981, the total stricted under a rule prohibiting non-stop dentand treasurer of Trans World Corpora­ Social Security payment made by TWA on behalf of its employees was approxi­ flights to cities more than 1 ,000 miles from tion, effective January 4. He succeeds Neil mately $50 million. National. Ryan who will move to Canteen Corpora­ Here's a sample of the 1982 tax at various earning levels: tion to head its treasurer's function. In Westbound flights depart DCA at 3:05 If related changes, N.C. Moren was named p.m. daily and 6:30 p.m. every day but Your You Will TWA's Matching 1btal Amount Earnings Are Be Thxed Amount assistant treasurer and P. J. Reilly assistant Saturday. Eastbound nonstops leave Kan- Social Security Thx controller of TWC. - sas City at 8:01a.m. every day but Sunday $10,000 $ 670.00 $ 670.00 $1,340.00 Mr. Peiser, a TWA employee from and 4:30p.m. daily except Saturday. 12,500 837.50 837.50 1,675.00 1972-19-77, when he held various positions · One of th.e new TWA flights will also 15,000 1,005.00 1,005.00 2,010.00 in corporate finance and corporate con­ provide Washington with one-stop service 17,500 1,172.50 1,172.50 2,345.00 trols, was most recently ·staff vice to Wichita, Kansas. 20,000 1,340.00 1,340.00 2-,680.00 president-treasury operation's with RCA November Traffic 22,500 1,507.50 1,507.50 3,015.00 Corporation. 25,000 1,675.00 1,675.00 - 3,350.00 TWA ·flew 1.6 billion system scheduled 27,500 1,842.50 1,842.50 3,685.00 T. A. "Tom" Struzzi has been named revenue passenger miles in November, a 30,000 2,010.00 2,010.00 4,020.00 manager-international marketing, it was decline of 6. 6% from November 1980. 32',400 2,170.80 2,170.80 4,341.60 announced by Domestic traffic was down 10% com- Van- Fleisher, director­ Contributions by you and TWA in your behalf represent a big investment in your . pared with November of last year, due to international marketing. Mr. Struzzi i~ now future. However, only you can<:heck to be sure that your prior years' earnings have based in London. He ha·s been with TWA the continuing softness in the U.S. been credited to your account. To do so, send a postcard or letter requesting a· economy and air traffic control-mandated. two years, previously as manager­ statement of your Social Security earnings to: schedule reductions. passenger marketing, east, based in New Social Security Administration York. With capacity reductions continuing to _ P.O. Box 57 closely parallel reduced demand, TWA's , 21203 Layoffs domestic load factor for the month. was Be sure to include your date of birth, Social Security number and· address, and sign 53.8%, compared to 54.8% a year ago. Air Florida is operating in the red this your request. quarter and has scheduled layoffs, pay cuts International traffic was up slightly from for all personnel-earning over $40,000 a November of 1980; combined with capac­ year, s_ervice reductions and aircraft sales ity reductions, seasonal schedule adjust­ $2.5 billion on the 10I'l program since it and Athens. U.S. -bound flights connect for January in a bid to restore profitability. ments ~d a short strike that grounded El ' began in 1968 and that. ''the existing with Flight 455 at 5 p.m. for a 7:53 p.m. The retrenchment is expected to yield AI, the load factor rose to 62.2% from 52% backlog of orders is not enough to sustain arrival in Tampa. annual savings of "at least $10 million." a year ago. continued production at an economically Deaths TWA's -system traffic for the first 11 justifiable level." The end of 1011 produc­ The airJine does expect to show a profit for Howard J. Swift, 58, retired flightdis­ months of 1981 was8.3% below last year's tion will leave Boeing and McDonnell 1981 thanks to "certain nonoperating patch officer, died October 24 in San at that point, with the domestic -division Douglas as the only American manufac­ transactions. " Diego. Mr. Swift retired·in July 1980 after showing a decline of 13.3% and interna­ turers 9£ wide-body aircraft. 34 years with TWA . He is survived by his tional up one percent. Lockheed has received a total of 244 wife, Adelia, a former TWA employee, orders for the 1011 thus far and options for Travelers' Advisory: Nov. '81 YTD '81 and two sons, Howard Jr. and Jonathan J. vs. '80 vs. '80 43 more. By year's end it will have Full-Fares Go First H. Radwan Dana, radio technician at­ Revenue Passenger Miles delivered 223 of the tri-jets to 15 Company policy provides that TWA Domestic -10.0% - 13.3% around the world. TWA operates 31 1011's Rome, died on November 11 following a · employees, officers and family mem­ Int'1 + 1.3% + 1.0% and will take delivery of four more by May brief illness·. He was44. Mr. Dana had been bers traveling oq. confirmed positive System - 6.6% - 8.3% 1982. with TWA 12 years. He is survived by his space passes, Classes 1, 2, 3, 4 and 5, Available Seat Miles wife and three children. -- 11.3% Domestic - 8.4% Tampa-Europe John C. Thomas,. foriner Skycap at may be asked to voluntarily relinquish Int'l -15.4% - 5.1% Jr~, their seats if, at time· of flight depar­ System - 8.8% - 9.1% With new nonstop service from Tampa to O'Hare, died-on October25. Mr. Thomas, ture, · an oversale condition prevents Load Factors JFK, TWA now provides single-airline who joined TWA in April, 1977, was on TWA from accommodating confirmed Dome~tic 53.8% (- · l.Opts) 59.8% ( -1.4 pts) service from TPA to nine cities in Europe furlough. No immediate family members full-fare revenue passengers. Int'l 62.2% (+ 10.2 pts) 68.0% (+4.1 pts) and the Middle East. survive. Although this pplicy is not new, its System 56.4% ( + 2.5 pts) 62.7% (+0.5 pts) ·Flight423 departs Tampaat3:55 p.m. to Eleanor L. Schmitt,. statistiCian at application was relatively infrequent arriveJFK at 6:29p.m., in time to link up KCAC, died on November 15. She was 59. in the past. However, the reduced Lockheed Phases Out 1011 with TWA service to London, Paris, Rome, Miss Schmitt is survived by a sister, flight schedules now in effect proba­ Lockheed will halt production of the L- Milan, Madrid, Barcelona, Lisbon, Cairo Catherine Saye. bly mean it will be invoked more 1011 wheri the last now on order are frequently in the months ahead. All delivered in 1984. Lockheed said it has lost TWA Bonus: Denver Clipped Wings. employees are urged.to give their full cooperation ~d support to this effort to reduce denial of full-fare revenue. Thwart Hijack ... Sometimes postponement of busi­ (from page one) ness travel may be impractical ot apparently realized what was happening, inadvisable in that it would result in left_the cockpit and went to the aircraft major disruption of scheduled TWA door. Captain James A. Rude instructed business and the incurring of substan­ first officer Ralph Kevorkian to reql,lest tial additional expense to TWA. How­ police assistance from the tower while he , ever, on other occasions a trip could be and flight engineer HarQld Ramey fol­ deferred until a later flight without lowed the would-be hijacker and accosted serious disruption. It is ·on this basis him in the doorway. As they struggled, that passholders should evaluate the Ramey and Amra broke through the railing urgency of their travel if asked to of the mobile stair unit and crashed 12 feet deplane. onto the ramp. Ramp serviceman Joseph Passholders will not be forced to Botta ran over, caught Amra, who· was leave a flight; the final decision to trying to get away, and held him until the deplane will rest with the passrider. police arrived. However, under new administrative Amra turned out to be unarmed. Ramey procedures, if a passrider elects not to was injured in his fall and hospitalized. deplane when ·asked to do so a report The FAA is recommending that a com­ will be prepared by the station agent mendation be awarded to all of the TWAers and forwarded to the appropriate de­ involved "for their professional' handling Members of the Denver chapter. of Clipped Wings volunteered their time for weeks to partment head for review. of the incident." distribute Frequent Flight Bonus brochures and explain the program. They visited The above policy applies only when Captain J. E. ·Frankum, vice president­ every business in every office building in every Denver area business district and gave an oversale condition exists. Con­ operations, has extended his personal and away thousands of enrollment forms. Pictured in foreground are Steve Bonniwell, firmed positive space passriders will TWA's thanks for a job well done. "The then DEN sales manager and now ABQ general sales manager, and Harriet Yelin, not be asked to relinquish their seats entire crew is to be congratulated for their general sales manager-Rocky Mountain area. The energetic Clipped Wingers are for unconfirmed full-fare passengers superb performance as a team and for their (from left): Marsha Richardson, Jean McCombs, Terry Block, Carole O'Connell, standing by for the flight. high degree of professionalism in coping Dorothy Kulp, Glenda Cagle, Jean Mari~n (chapter president), and Mary Bessler. with the situation," he said. Nancy Pugmire could not be there for the photo.

December 21, 1981 .3 20th Seniors' -Round

It was the same old story. Clear blue skies. didn't do anything" in wjnning the Willie Lloyd Berry edged Larry Vandergrift on Pearson spoke of the "bewilderment of Warm sunshine. Cool nights. Tall tales. Miller 'frophy for lazin' around.) the putting green, a grueling affair super­ thousands of airline employees as to what is The news coming out of the 20th annual vised by Jim Wulpi. happening. Many of these good people Roy Ferguson and George Hummel TWA Seniors reunion at Wickenburg, Ar­ 'fraditionally, a member of TWA's top began their careers two, three or even four came off with the golfing honors, Roy izona was wmd that more should be able to - management is invited to bring the Seniors decades ago with the same kind of expecta­ shooting a low gross 77 and George win­ attend the 21st reunion. Rancho de los group up to date on developments within tion about their future that you and I did. No ning the Calloway with a 71 . Runners-up Caballeros pla,ns the addition of 10 cabins, the airline and the industry. This year's one, of courSe, offered us specific guaran­ for low gross were Paul McNew, .George meaning accommodations for at least 20 guest speaker was Dick Pearson, vice tees of what to expect. Rather, our expedi­ Hummel, Lum Edwards and Bill Town­ more guests next year. At present, the limit president-maintenance & engineering. tions grew over the years. Now we cannot send. Harold Aiken and Lum Edwards is about 125, with reservations on a first­ "The airline industry is going thr()ugh understand that the very foundation of our were Calloway runners-up. Roy Ferguson · come, first-served basis. Also, by next not only a difficult period, but one without expectations has been profoundly shaken also hit the longest drive of the tourney. year the 9-hole golf course will be a full any precedent in the history you helped to - or why. championship 18. Paul Husak won the horseshoe pitching write," said Pearson. He expressed confi­ "One thing is clear," said Pearson, "the It's no news, once again, that everybody contest. Lloyd Hubbard and Homer dence that when the dust has settled TWA more we attempt to interpret events today_ 1 had a good time. (Oh, there was some. Monroe were first and second in the skeet will be among the survivors - "but it in terms of the vanished past, the more grumbling that Captain George · Johnson shoot. won't be easy... " . · perplexed and upset we will become."

Harold Neumann Bob McCormick (left), and Jim Wulpi John Brock (right)~ and Lloyd Berry

Wives, led by "den mother" Hele~ 1\ving, stayed at nearby Wickenburg ranch. Gotta· be a hole-in-one!

4 IP

·' ,(...:of:·~~'· Herman Zierold Willie Miller Vrrginia Buchanan, Russ Dick

"Parky," Di~k Pearso~, Fran Moran Thd Hereford, Ida Staggers

•

Seniors president Jerry Condon Cookout. Center: Red McKenney~ Fran Moran Jree·Trimming _Time at O'H~re IRAs..• -Travel Tips (from page one) permitted, but can be made to member's regular Credit Union account and the by Harry Mickie accumulated funds transferred by member Portugal, Greece, the National Parks and _to his IRA at any time. This lessens the risk New Zealand will be tour destinations for of excess contributions, which are severely the TWA Seniors in 1982, according to taxed. Contributions can be made for any Capt. Lum Edwards, who will head next tax year any time up to the member's tax year's tour program. filing date for that year. Planned are a tour to Portugal, March Q What are the consequences of mak­ 30-April _9; Athens and a Greek Islands ing excess deposits in an IRA? cruise, May 15-22; Zion, Bryce and the A There is a 6% excise tax on any excess Grand Canyon, September 22-28, and a contribution in an IRA at the end of the year 16-day tour to New Zealand, date to be set, and the excess contribution is also·subject - but probably sometime in October. to income tax . for the year in which The tours are open to all dues-paying contributed. The excess contribution is ($5) Seniors members. Anyone who did subject to the 6% penalty for each subse­ not receive a reservations request form quent tax year until the excess amount is through the December Seniors Newsletter, eliminated. It can be eliminated by with­ writetoE.C. "Lum"Edwards,6511Iueno drawing it, in which case it may be subject Ave., Camarillo, California 93010. to the penalty for premature withdrawal Barbados: ORD-based flight attendant discussed below and also will be subject to. Christina Price and her husband Don income tax for the year in which with­ highly recommend The Tides Inn, at St. drawn. The excess contribution may be Peter. "Our stay there was probably one of eliminated by undercontributing the next the most delightful vacations we've trver year or any subsequent tax year. had, thanks to the efforts· of owners John Q When can IRA funds be withdrawn Tyrrell and Vince Venable (two trans­ (distributed) without incurring a tax pen­ planted Californians) . . . Wepaid$70aday alty? for a double room minus a 15% airline A Any time after person becomes 59% employee discount. This included break­ The staff of the Chicago Ambassadots Club put the finishing touch on their Christmas years of age, ·becomes totally ( 100%) and fast and dinner and having one's laundry tree. From left are Helen Orchard, Joan Shortall, Marie Greer and Fay Beatus. pernianently disabled or dies. It is taxed as washed and ironed every day. The meals ordinary income tax at time of distribution. were absolutely marvelous," they said. under-21; $750 per person for parents and five days to participate, including travel Q What happens if a person withdraws The Tides is small (only 10 bedrooms) retirees. Single supplement: $160. Pro­ time. For information contact Aero­ funds from liis Credit Union IRA prior to which is ideal if you don't care for large posed 1982 departure dates: Feb. 20, 27, Marine Interline Tours Inc., 412 East Shore reaching the age of 59%? crowds in big hotels, and it's across the March 6, 13, April24, Sept. 25, Oct. 2, 9, 'frail, Sparta,.NJ 07871; (201) 729-5004. A If he is not disabled and does not roll road from a beautiful beach. "I've been Nov. 6, 13. Fora brochure, contact World­ the funds over into another qualified plan, traveling for years," says Christina, "and Wide Interline Tours, Inc., P.O. Box Malaga: Hotel Las Piramides again offers the amount withdrawn is ·subject to ordi­ have never been so impressed." For infor­ 28034, Atlanta, GA 30328 (404) 255- TWAers and parents special rates through­ nary income tax for the year in which it is mation write to The Tides Inn, Gibbes, St. 5669. Ifyou'lllet me know your preferred June 10, 1982. Per person per night rates withdrawn, and an excise tax penalty fs Peter, Barbados, West Indies. Be sure to departure date maybe we can set up an (including breakfast) through 1981 are $8 imposed equal to 10% of the amount use air mail postage as otherwise· letters all-TWA trip. My address is 1715 double, $12 single, $20 in suite. Rates withdrawn. can take months to arrive. Parkwood Drive East, Holiday, FL 33590. . from January 1-June 10, ·1982 are $10 Q Can an IRA be used as security for a Nile Cruise~: 50 to 75% discounts 'on double, $12 single, $20 in suite. Payment loan? seven to nine-day cruises in 1982. Air fare Iceland: Five day, three night package, must be in cash, no credit cards or personal A No. Pledging of an IRA is deemed a not included. For a brochure with full with departures through March 1982, is checks accepted. For inforrii.ation and res­ distribution. details write to Sunny Land Tours, Inc., $175 per. person double, $202 smgle. Fare ervations write to Santiago Lucena, sales Q Is there any limit on how long I may 166 Main Street; Hackensack, NJ 07601 . includes roundtrip transportation from manager, Hotel Las _Piramides, Paseo keep my f~nds tax deferred in my IRA? New York, first class hotel accommoda­ Maritimo, Fuengirola, Malaga, Spain. Egypt: Eight days, including positive A Yes. Distribution must begin by the tions, transfers, continental breakfast tinie the member reaches the age of 70lh . space round trip air transportation New Ireland. 0 'Connor's Fairways TI:avel, daily, and Icelandic departure taxes. Sight­ After age 70lh, a minimum· amount (fig­ York -Cairo; superior hotel accommoda­ Inc. features three different tour arrange- · seeing tours are available at a discounted ured as an annuity to the meniber or the tions; breakfast and lunch or dinner daily; ments. For those who like to sit back an<;l tq rate. Employee, spouse and children member and spouse) must be withdrawn airport transfers; all sightseeing with Eng­ see the country, there's .a motorcoach tour through age 21 are eligible. Retirees are not each year, at which time it is subject to lish speaking guides; nightclub show with which leaves Shannon every Sunday; for eligible. Reservations cannot be confirmed ordinary income tax. If this minimum dinner, and all flights within Egypt. In those who prefer to drive themselves, prior to 14 days before departure but a wait amount is not withdrawn, there is an excise addition to Cairo, tour visits Luxor, and there's a choice of one itinerary which list will be taken on all dates on a first penalty tax of 50% on any amount that Karnak, with optional trip to Abu Simbel features accommodations in town and come, first served basis. Letter of employ­ should have been withdrawn but was not. (additional $68). Rate is $690 per person country homes and another offering first mentverification required. For full details, What happens to my IRA funds at my double for employee, spouse and children class hptel accommodations. Rental car Q please contact Hallmark Travel Inc., In­ death? · and full Irish breakfast include~l. These terline Division, 56 E. Andrews Dr., NW, A The entire amount in the account must land packages can be combined with the Christmas on TWA Atlanta, GA J0305; (404) 231-0260. be distributed to the beneficiary within five Aer Lingus roundtrip Shamrock fare of years or the beneficiary may elect to treat Caesar Hotels offers three European tours $149. For information write to Barry the amount as his of her own IRA. for employees, dependents and retirees. Twomey; · 0 'Connor's Fairways Travel, Q Are Credit Union IRA's insured? Each includes round trip transportation on Inc.; 800 Second Avenue; New York - A Yes, they are insured the same as , hotels with bath, breakfast daily, 10017. Phone (212) 66.1-0550. regular share accou:pts . full transfers and services of a Caesar host. Q How will a Credit Union IRA Help • 12-day tour to Paris, Madrid, Seville, French Riviera: Six days (arrive day two, me? Cordoba, at $696 per person. Includes depart day six) including round trip airfare A It helps to accumulate retirement some meals. from Paris to Nice, accommodations, con­ funds at an amazing rate, because all • Nine-day tour of the Alps, departing tinental breakfast ea<;h day, one dinner, contributions and the income thereon are from Rome. $599 per person double. tours to Villefrance,.Monaco, Monte Carlo tax free until withdrawn. This combination • Nine-day tour visiting France, Switz­ and Cannes or St. 'fropez, and all ground­ of tax deferred regular annual contribu­ - erland, Germany, Luxemburg, Belgium transportation except airport transfers. tions and tax deferred compounded divi­ and Holland. $599 per person, double. Rate is $249 per person. Parents and retired dends results in very remarkable growth in. Includes some meals. employees are eligible for ground portions a relatively short number of years. For information contact Caesar Hotels, only. Departure dates: January 11, Febru­ If funds are withdrawn after retirement, When Jan Sietkes (left), president of Interline -Vacations Dept., 7730 Forsyth ary 22, March 26, April i. For information they will probably be taxed at a much lower Siefkes Travel Service in Wichita, took Blvd., St. Louis, MO 63105; phone (314) and reservations' contact Aero-Marine In­ rate than they would have been taxed in the her entire staff of 19 to San Francisco on 727-1503. terline Tours Inc., 412 East Shore 'frail, • TWA as a Christmas bonus, it seemed Sparta, NJ 07871; Phone (201) 729-5004. year they were earned -and deposited in the appropriate that Santa (account man­ Europe: Guided shopping tours to Lon­ IRA. ager Gene Olgiun) should be on hand don, Paris, Nice and Athens during Janu­ Hawaii. Oakland account representative Q Are there any disadvantages in hav­ too. He treated all 84 passengers on ary, .priced at $169 to $199 (ground only, Bonnie Harding recommends two condos, ing an IRA? board to candy canes from his flight bag. except that Nice· tour includes SA airfare . the Whaler (Maui) and the Hanalei Bay A IRA funds are tied up for a long time In background are Jim Figgins, ICT from Paris) include hotel with bath, conti­ Resort (Kauai) . Each sleeps 4. Contact and are subject to a severe penalty if general sales manager, and Kris Malik, nental breakfast daily, inter city transporta­ Stuart Nunn (a captain) at withdrawn prematurely. Future investment Sietkes group manager. tion and sightseeing. Each tour requires (415) 948-3501. opportunities may offer a greater return.

6 December 21, 1981 JFK Commuter.s C -Sp nsors Fun ra·s· ·g if · o r ament in K.C. oosfRevenue The following article by Adele C. Schw.artz is reprinted from the November issue of Commuter Air magazine. By changir.g landlords, the five Allegheny Commuters serving New York's John F Kennedy International Airport have gained room to grow . And that's exactly what they're doing. Since they moved from Pan American · World Airways' unit terminal to ' international building Apri126, , the largest of the USAir affiliates, has increased its JFK capacity by 25%. Henson Airlines has added a second section, a 30-passenger Shorts 330 that follows a 50-passenger de Havilland Dash-7, to one of its JFK-Balti­ more-Washington roundtrips. The Allegheny Commuters, along with the US Air flights, for years occu­ . t pied part of the Pan Am terminal, where ·' ~ they had six ticket counter positions, three Participants included: Standing (from left): Susan Downey, Kathi Morgason, Nancy Paul, B. J. Chimenti, Kathy O'Byme, Pam loading-bridge gates and one commuter Bethel, Cathy Garfield, Nan Bell, Leesa Guyton, Kelly Stevenson, Kim Norman, Ann Whitfill, Leslie Ferguson, Georgia Lainb, gate. But after the Pan Am-National mer­ Marilyn Audain, Sharon McDuff, Mik-e Rudd, Larry Hilliard. Kneeling: Dick Clark, Suzette Mullins, Paulette Estes, Jane Byrne, ger Pan Am consolidh. all its JFK Pete LaCock, Jillian Woods, Upham, Donna Smith, Mary Zrenner, Charlotta Geigel. operations into that building and took back by Larry Hilliard "Peyton Place"; Bob Hedges, sweathog in office, CTO and A1D women served as cart most of the USAir space, leaving USAir Rain and cold weather didn't dampen the "Welcome Back Cotter"; Peter Isacksen, drivers and official scorers. The TWA flag and the commuters with only "a gate and a enthusiasm of golfers or spectators at the "CPO Sharkey"; singer Helen O'Connell; was flown over every hole, and all players half," explains Stanley Olsen, USAir's second annual Peter Marshall Golf Classic and actors Noirn Alden, Charles Lane, wore the now-famous TWA golf hat. customer service manager at JFK. recently in Kansas City. TWA was a major Jamie Widdoes, Tony Dow and Bart Because the commuter operations "kept TWA participants included vice presi- , sponsor for the tourney that raised funds for Braverman. dents Mark Mulvany and Bob Lauchlan; expanding every day," US Air had to have the Ronald. McDonald House, a non-profit · Sports celebrities headed by NBC-TV more space. Jack Burkam, director-passenger market­ lodging home for families who have broadcaster Joe Garagiola included all-pro ing, NYC: George Kreith, regional . TWA Upgrades Its Facilities brought seriously ill children to Kansas defensive lineman from the Kansas City director-passenger sales, and Mike Rudd, City hospitals for treatment. Chiefs, Art Still; all-star infieJder for the At the same time, the Pan Am consolida- regional director-sales promotion, STL. The two-day event, staged by TV's St. Louis Cardinals, Keith Hernandez and tion had made the JFK Public affairs director _Lany Hilliard and "Hollywood Squares" host Peter ; coach ·. terminal surplus and TWA, the largest Kansas City account manager Dick Clark Marshall, has been termed ".one of the Cookie Rojas; and members of the Kansas .. operator of JFK's 70 scheduled airlines, served as tournament coordinators. . was looking for more room fo~ its own premier charitable celebrity golf tourna­ City Royals including , Paul operations. ments in the country. " Splittorff, , Lany Gura, John Children's Oncology Services of Mid­ So TWA took over the lease on the Movie/TV personalities taking part in­ Wathan, , Jamie Quirk America, operators of 16 sue~ Ronald National building, which is next to its own cluded comedians Jack Carter, Tom Poston ·and former Royal and son of Peter McDonald Houses throughout the country, facility on the JFK terminal loop, and and Tom Dresson; Fred McMurray of many Marshall, Pete LaCock. opened the Kansas City facility in Septem­ modernized both buildings. It built a 450- movie and TV credits; Dennis James, host Some 36 flight attendants, Ambassadors ber near the University of Kansas Medical ft.-long enclosed connector over the side- · of "The Price is Right"; Ed · Nelson, Club hostesses, corporate speakers, sales Center. walk between tl;le two terminals, paved 260,000 square feet of grass between the facilities, USAir and the Allegheny Com­ international groups connecting with capacity restnctions. "We have a much ramp and the taxiway at the National muters put $100,000 Jnto decor changes US Air flights. These groups are walked the better situation now than we had at Pan building, and is continuing to upgrade both and other upgrading of their areas, accord­ short distance between terminals, or put on Am," Crawford' says. "We're pleased as terminals. ing to Olsen. The USAir-affiliated com­ the JFK shuttle bus. punch." The original TWA terminal is now used muters serving the airport are, in addition The commuter flights are loaded from a , which has been a for that airline's international flights, and . to Ransome and Henson, , common holdroom that serves all seven TWA tenant for about five years and has a for its eight commuter tenants. TWA do­ Pocono and Suburban. gates on Flight Wing 2. US Air has a joint advertising program with TWA, is mestic operations use the former National Together with USAir's mainline opera­ check-in desk there to ha~dle all its flights. also satisfied with its facilities there. Its building. This puts the commuters in an tions, they now have 11 ticket counter In the terminal Olsen and his 70 employ­ seven daily 330 flights to Albany and excellent position to serve passengers con­ positions, one gate with ramp space for five ees have more support-space than they had Poughkeepsie cany connecting passengers necting to and from TWA's domestic and large aircraft and one jetway-equipped in the Pan Am quarters, including offices, almost exclusively, about 80% of them on international trips and those of other air­ gate ..They can also use another gate that is crew lounges and a training room. business trips, Command President lines using the next-door International assigned by TWA whenever a carrier needs Overall, he says his JFK traffic- which Kingsley S. Morse told CA . Command Arrivals Building. additional space. averages 70,000 passengers a month be­ uses one of the seven Flight Wing 2 gates. The commuter gates are on Flight Wing USAir uses one of the three large bag­ tween the commuters' 35 daily trips and the The other commuter gate is shared by 2, the section of the TWA terminal closest claim carousels in the terminal. At the lAB seven US Air flights - is 70% transfer. The Danbury Airways, which flies two 33Q to the lAB. Olsen maintains one counter position from mainline flights serve Chicago, Charles­ roundtrips daily to Danbury, CT, and New In addition to TWA's investment in the which a staff member directs arriving ton, Indianapolis, Louisville, Pittsburgh, York Helicopter, with 15 daily roundtrips to Buffalo, Syracuse, Rochester, "Lexington Newark and LaGuardia airports and Man- Commuter Services at JFK ~light Center and Hartford. hattan. - Allegheny Commuter service is pro­ Mutually Beneficial vided to Providence, Hartford, Bingham­ Even though it has more space, USAir is ton, WilkesBarr'e/Scranton, Williamsport, paying TWA only a bit more for its new Allentown, Harr,isburg, Reading, Lancas­ quarters than it used to pay Pan Am, Olsen ter, , Baltimore-Washington says. "It was a veiy good deal for us," he and Washington National. smiles. Connecting traffic is so strong that But there is no subsidy from TWA, Henson in August added a second-section insists Thomas J. McGuire, TWA's man­ 330 .to the regular Dash-7 that flies an ager for passenger' services at JFK. The afternoon roundtrip between JFK and lease arrangement covers actual costs, he B WI, picking up passengers who arrive at says. "This corporation right now doesn't JFK on morning flights from Europe and do anything unless costs ·are covered. returning with travelers ticketed on eve- There are no free rides. " ' . hing departures to Europe. McGuire says "there's no question" that Ransome has been able to increase the presence of USAir and the Allegheny schedules and put on more Dash-7 s, raising Commuters has increased TWA's JFK reve­ Washington, D.C. its JFK capacity by 25% to make that "our nues from both connecting p~ssengers and strongest station," according to Yp­ lease income. "We get rental money, feed All Services by Allegheny Commuter marketing Lany Crawford. in the Pan Am money, and they've opened up new except Albany, Danbury, Poughkeepsie terminal, he says, Ransome could not cities .... It's a natural and very, very_ Map prepared by TWA presentations department. increase its schedules because of gate agreeable marriage."

December 21 , 1981 7 ------

cheduling ••• (from page one)

inbound slot at O'Hare for the Las Vegas­ cially St. Louis, has been that we have had O'Hare trip. Then ~ when we did get one, it to stretch connecting t im~ s in order to fit was for 9 a.m . There is no way you can flights into our slots. In other words, operate a Las Vegas-Chicago flight that · connection time might have been increased arrives at9 a.m. without leaving Las Vegas from 40 minutes to 90 minutes. That's not at 4 a.m. We finally had to delete another ideal but it allowed us to retain service that O'Hare service in the evening to reinstate otherwise would not have been accommo­ the Las Vegas service on October 1 . In dated under the FAA guidelines. It's better order not to lose our9 a.m. slot we resumed than not having the service at all." service to Rockford, only 35 minutes away, TWA's scheduling department is unusual on December 1. - and bl~ssed - in the versatility of its "The FAA cuts are less restrictive today members. "I think many of the programs than they were in August and the industry we have developed here are unique in the has more latitude now than it did when industry," Mac says. "Because we did our PATCO w~nt out. But there are still con­ homework and had access to numerous straints on what we can do," Mac says. In computer programs, many of which were fact, TWA is flying 200 more domestic developed by members of our own depart­ trips per day in December than it did in ment, we had a leg up on most of our August when the FAA, npt sure how much competition, not only in the elapsed time in traffic the depleted controller system could which we were able to submit our revised safely handle, made the airlines cut way schedule, but particularly in the quality of back. For example, on August 10, TWA that schedule, given the FAA restrictions. had 63 arrivals at St. Louis, its largest hub, ' "Normally, members of the scheduling down fmm 110 originally planned. On department are working on different time December 10, we had 100 arrivals at St. periods," Mac says, "Butithasn'texactly Louis, close to the number we'd be operat­ ·been business-as-usual lately, so we all had ing under normal circumstances. to pitch in and tackle the PATCO schedules Bill Gully, director-schedule operations. Things have improved in another way in ord~r to meet some very tight dead­ over the August low. "When we were told lines." In ·less trying times, some staff sets of information which they can use to Fornaro, manager-current schedule devel­ we had to modify the August schedule and members are assigned to the current (mean­ · help plan the optimum schedule - among opment, with "having done a remarkable ~­ cut back 20% across the board, we didn't ing the next two to three months) schedule, th~m, manpower by station, time by sta­ job in developing a rational schedule under have time to orchestrate the type of aircraft others to intermediate (three to six months tion, profit and loss by city pair, and the most difficult of situations. " we would u.se on each flight," Mac ex­ out), or future (next summer) schedule schedule patterns for last year and this for With the December 1 schedule behind · plains. "In September, we had more lead planning. There are even long-range every airline (even including those sched­ them, the schedulers have turned their time and we were able to maximize the schedule planners who are thinking in ules too recent- to have been published yet -attention to January. "The FAA won't let us utilization of our 727-200 and widebody terms of where we're going to be in 1985: · in the OAG), and many others. · . change our schedules very much in the first equipment, arid keep the use of our smaller The schedulers depend on their _own Scheduling also coordinates ·with tlie quarter and I don't see the situation improv­ and less efficient 727-1OOs to a minimum. knowledge to a great extent, but there are field, and every station has a liaison with ingsignificantly later in 1982," Mac says. "One. problem at the ·TWA hubs, espe- also 15 to 20 different computer-generated schedulmg. Cities can and do make sug­ "These restrictions are going to be a way of gestions covering everything froin a minor life f-or the entire industry for some time to adjustment in departure time to suggesting come." ·· inauguration of new service, as well as equipment changes, adding or deleting service, turn- times, and just about every other aspect of airline operations. Mac maintains an open item list of schedule objectives. Among the issues on the agenda for the January schedule change are the possible schedule options for a 1011 recently returned to active service frorri pilot training, and the continuing objective of making our St. Louis schedules more efficient. Mac believes that TWA has the best schedulepossibleunderthecircumstances. Despite slot allocations at often inconven­ ient times a:nd longer-than-desirable con­ nections, the fact remains that TWA is now

- ~- operating 90% of its domestic capacity. . Colin Mackenzie (left), director-current schedules, and Nick Schaefer, manager­ Mac credits Nick Schaefer~ manager­ intermediate schedule planning. intermediate ·schedule planning, and Bob Chris Frankel, senior analyst.

Bob Fornaro, manager-current schedule development. John Pickett, manager-current schedule coordination. Julie Smith, senior analyst.