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keyh through the le Official Newsletter of ISSUE 4 2011 Cynon Taf Community Housing Group COMMUNITY WELLBEING COACH themselves, their families and their community lead a healthier and happier lifestyle. Stephanie Richards, an enthusiastic 17 year old from Penrhiwceiber, Mountain Ash has found her time BE PART OF THE with Amanda a worth while CONVERSATION. experience indeed. DON’T MISS A TWEET. Stephanie told us what she thought of having this free CYNON Taf Community AMANDA Bishop, a facility through Cynon Taf Housing Group have Community Well Being coach Community Housing Group; taken a leap into the 21st joined us in October with one “I think it is giving people century! aim – to improve the lives of a great opportunity to access We now have Twitter people within the community. services and participate in and Facebook accounts What is a Community activities they wouldn’t have live and want you to join in Wellbeing Coach and what had the chance to before.” the conversation. Access can they do for you? If you would like to contact information any day, any Our coach is available in Amanda and find out how she time, any place by going your local area and can help can support you and start your online now. with all aspects of your life. journey to a positive change Whether you need support, in your life, please email on guidance or advice –Amanda [email protected] or can help. call on 01443 743227 or for Whether you want to give more information go to www. Become a fan up smoking, incorporate communitywellbeingcoaches. www.facebook.com/ a healthy diet and more com CTCHG exercise into daily routine, build confidence and self esteem, Amanda can assist clients to take a positive step towards a better future. Follow us Through various ways of @CynonTafHousing. learning and training clients can feel they are helping Delivering quality housing services, locally CHANGES IN TENANT SERVICES IN order to improve our service we have made some changes in our Tenant Services Section. We have four Area Housing Officers covering geographical areas and one Housing Officer covering sheltered and supported housing. We also have three Housing Assistants providing administrative support. Angharad Rogers is the Housing Officer for Glyntaff, Hopkinstown, Miskin, Penrhiwceiber, Pontypridd, Pwllgwaun, Rhydfelin, Taffs Well, Treforest, Trehafod Rachel Dent is the Housing Officer for Beddau, Church Village, Cilfynydd, Glyncoch, Graig, Graigwen, Llantwit Fardre, Maesycoed, Mountain Ash, Pontyclun, Trallwn, Tynant, Ynysybwl Bethan Hopes is the Housing Assistant for Angharad Rogers and Rachel Dent. You can contact Bethan directly on 01443 743249 Tracey Huish is the Housing Officer for Abercwmboi, Abercynon, Cefnpennar, Cwmaman, Godreaman, Matthewstown, Trecynon, Ynysboeth TENANT SURVEY Ann Thomas is the Housing Officer for THANKS to all of you who Aberaman, Aberdare, Cwmbach, Cwmdare, took the time to complete Gadlys, Hirwaun, Landare, Llwydcoed, the recent survey. All Penderyn, Rhigos the returned forms were entered into a prize draw, Melanie Hawkins is the Housing Assistant the 5 lucky winners of the for Tracey Huish and Ann Thomas. You can £100 prizes are: contact Melanie directly on 01443 743248 • Ms D Gibbs, Trecynon • Mr & Mrs Evans, Cefnpennar Kerri Hunt is the Sheltered and Supported Housing • Mrs K Williams, Officer covering our sheltered schemes at Pen Llew Penrhiwceiber Court Trecynon, Cwrt Alun Lewis Cwmaman, Llandewi • Mr A James, Taffs Well Court and Commerce Place Aberaman, Gower Davies Court Ynysybwl and Maesyfelin Rhydfelin. Kerri is also • Mrs L Evans, Miskin, responsible for supported housing in Abercwmboi, Mountain Ash Abercynon, Penrhiwceiber, Rhydyfelin, Trallwn, Trecynon and Treforest Please see the overview of the tenant satisfaction survey results enclosed Lisa Evans is the Senior Housing Assistant with this newsletter. and provides administrative support for Kerri Hunt. You can contact Lisa directly on 01443 743233 Delivering quality housing services, locally Group as our new interesting. Helping tenants receptionist in July and visitors at the office is this year, and some of very rewarding and I have you may have already thoroughly enjoyed getting spoken with her over involved with preparations for the telephone or in board meetings and this year’s person at our offices. Annual General Meeting. We borrowed her for a short interview and Would you recommend got to know her a little becoming an employee of better. CTCHG to job hunters? Absolutely! Everyone here has Are you enjoying your been friendly and helpful and new role at Cynon Taf I feel very well supported in Community Housing my role. Group? OUR NEW Yes, very much so. Members Here are 5 facts about our new RECEPTIONIST of staff here have been receptionist! incredibly welcoming and my l I’m a real bookworm and my RACHEL Cryer joined Cynon new role involves many varied favourite book of all time is Taf Community Housing tasks so it has proved really Pride and Prejudice l I have an adorable Jack Russell Terrier named Fry HAVE YOUR SAY IN THE HOUSING (after Stephen Fry who is my ALLOCATION SCHEME CONSULTATION hero!) l My fiancé and I have a red AS many of you may know, Volkswagen T4 Campervan since April 2011 the Council l I’m a vegan has had the responsibility of l I never miss an episode of maintaining the waiting list University Challenge! for people who want to apply for social housing owned by Housing Associations in Rhondda Cynon Taf. This waiting list is called REPAIRS NEWS the Common Housing Register and this is because We have reviewed the way more than one Housing we collect information about Association uses it to how satisfied you are with the allocate their homes. At housing in the Borough and repairs carried out in your the moment the Council provide a simpler way for home. You told us you would uses a points based system people to apply for housing. prefer to have a telephone call to assess applications for For more information to check if you are happy with social housing in Rhondda and to take part in the repairs carried out rather Cynon Taf and this is called consultation (closing than fill in a form. Our Tenant an Allocation Scheme. date 12th December Assessment Team and our The Council wants to make 2011) please click - www. Repairs Team have already changes to the Allocation rhonddacynontafhousing. started to contact a number Scheme to make the service co.uk Or you can contact the of you who have had repairs for applicants better, provide Housing Solutions Team on completed to check what you more information about 01443 487997 felt about the service you have received. They could be ringing you soon. Delivering quality housing services, locally “We are very pleased that our pupils could contribute to this calendar. The children are excited at the thought that their pictures will go to so many homes and families and will be viewed for a whole year! Thank you for the opportunity.” Cyn n Taf C mmunity delivering quality housing services, locally KIDS GET CREATIVE FOR CALENDAR darparu’n lleol gwasanaethau tai o ansawdd uchel H using Gr up A SMALL class at out to all our tenants just Pengeulan Primary School, before Christmas. A copy is Penrhiwceiber have released enclosed with this issue of Calendar 2012 Unit 4 Navigation Park, Abercynon, Mountain Ash, CF45 4SN WE WOULD LIKE TO Tel: 0345 2602633 THANK THE CHILDREN Visit: www.cynon-taf.org.ukEmail: [email protected] OF YEAR 2 AT PENGEULAN PRIMARY SCHOOL their artistic flair for Cynon our newsletter FOR PROVIDING THE PAINTINGS FOR OUR Taf Community Housing Mr Paul Morgan, the CALENDAR Group. Head Teacher of Pengeulan Miss Jones’s class of Year Primary School, expressed GET YOUR FREE 2 pupils have drawn pictures how pleased he was to get CALENDAR WITH that will be used to illustrate the school involved in this INFORMATION ON months of the year for the project and what it means THE YEAR AHEAD! calendar, which is given for the children; TENANT ASSESSMENT TEAM and dedication shown by the Tenant Assessment Team and look forward to continually working with them on a range of projects in the future. If you are interested in finding out more about the Tenant Assessment Team or are interested in training to become an Assessor please contact Ann Costanza on 01443 743204 or at OUR Tenant Assessment bathrooms, windows or [email protected] Team has been working doors installed. really hard and have The information they have completed two days of gathered from our tenants telephone repair surveys. has been used to produce They have been speaking to two reports highlighting tenants who have recently what is being done well as had repair work carried well as identifying what out at their homes, or could be improved. We are recently had new kitchens, very grateful for the time Delivering quality housing services, locally A TENANT’S STORY: MRS WILLIAMS MRS Williams’ had a Due to the poor health of My children and I are able to traumatic experience when myself and my baby, I was socialise. I am getting back on she lost someone very close able to be housed quickly and my feet. to her. She was unhappy the Group were able to give where she lived, the youths me my home in Hirwaun. What is the best thing about were aggressive and her son your new home? was too scared to go out and Do you like living in The house feels like a play. She was suffering from Hirwaun? home. I have moved 10 times depression and has now been Being in Hirwaun is perfect in my life and this is the first diagnosed with bi-polar.