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PRODUCT GUIDE VERIZON SOUTH INC. Original Contents Page 1 D/B/A Verizon North Carolina (Virginia) EFFECTIVE: August 1, 2010 S8

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PRODUCT GUIDE VERIZON SOUTH INC. Original Contents Page 1 D/B/A Verizon North Carolina (Virginia) EFFECTIVE: August 1, 2010 S8 PRODUCT GUIDE VERIZON SOUTH INC. Original Contents Page 1 d/b/a Verizon North Carolina (Virginia) EFFECTIVE: August 1, 2010 S8. COIN TELEPHONE SERVICE CONTENTS Page No. S8.1 PUBLIC TELEPHONE ACCESS SERVICE (PTAS) S8.1.1 General 1 S8.1.2 Responsibility of the Customer 3 S8.1.3 Violations of Regulations 6 S8.1.4 Optional Service Features 7 S8.1.5 Rates and Charges 8 S8.1.6 Charges to PTAS End-User 11 S8.2 CUSTOMER-OWNED PAY TELEPHONE (COPT) COIN LINE SERVICE S8.2.1 Definitions and Requirements 12 S8.2.2 Features 13 S8.2.3 Responsibility of the Subscriber 13 S8.2.4 Rates and Charges 14 PRODUCT GUIDE VERIZON SOUTH INC. Original Page 1 d/b/a Verizon North Carolina (Virginia) EFFECTIVE: August 1, 2010 S8. COIN TELEPHONE SERVICE S8.1 Public Telephone Access Service (PTAS) S8.1.1 General a. Public Telephone Access Service (PTAS) for customer-provided pay telephones is an exchange service line directly connected to the public network and provided at the request of the customer for telecommunications use by the general public at locations accessible to the general public. Extensions of the PTAS lines are not permitted. b. PTAS lines are provided for use with both customer- provided non-coin-operated pay telephones and customer-provided coin-operated pay telephones, as well as customer-provided equipment or processes used for the resale and transmittal of voice or data over the public switched network. c. PTAS is provided subject to the condition that telephone messages (local and long distance) placed from stations which are accessible to the public are completed over PTAS lines. Where PTAS is furnished, any type or grade of business service offered regularly at that location may be furnished in addition, provided such business service is confined to locations solely for use by the particular establishment. d. PTAS is provided on a usage rate basis where facilities permit; otherwise the service will be provided on a message rate basis. The message rate service will be converted to usage rate service as it becomes available at no cost to the customer. e. The Company will not be responsible for the operation, maintenance, coin refund or coin collection of any PTAS instrument it does not provide nor will Company employees offer PTAS instructions for those instruments not provided by the Company. f. Customer to PTAS are subject to the rates, rules, and regulations as specified for Business Individual Access Lines in this Product Guide unless otherwise stated in this section. g. This service may not be suspended at a reduced rate. h. A listing in the white page section of the exchange directory may be provided in connection with PTAS. The PTAS provider, however, may choose to have non-published and/or non-listed telephone numbers for PTAS at no additional charge. Additional listings will be at rates specified in Section S7 of this Product Guide. Although the PTAS provider is entitled to a directory listing without charge, the PTAS client may be listed instead at the rate for an additional listing. i. PTAS Line or Trunk (1) All PTAS instruments and all voiceless facsimile devices operated for compensation, other than those located in detention areas of local, state or federal confinement facilities and connected through line concentrators as specified in Section S8.1.1.j.(1) following, must be connected to the telephone network through PTAS lines furnished by the local exchange telephone company. Except as specified in Section S8.1.1.j.(1) connection through other facilities or systems is prohibited. (2) All PTAS instruments and all voiceless facsimile devices connected to the network through line concentrators as specified in Section S8.1.1.j.(1) require the use of PTAS trunks furnished by the local exchange telephone company for connection of the line concentrator to the network. PRODUCT GUIDE VERIZON SOUTH INC. Original Page 2 d/b/a Verizon North Carolina (Virginia) EFFECTIVE: August 1, 2010 S8. COIN TELEPHONE SERVICE S8.1 Public Telephone Access Service (PTAS) (Continued) S8.1.1 General (Continued) j. Notwithstanding any provisions herein to the contrary, and subject to all other applicable provisions of this Product Guide, including but not limited to restrictions on the charges that may be made, the following provisions shall apply to all Public Telephone Access Service telephones located in the detention areas of local, state, or federal confinement facilities: (1) Such telephones: (a) may be arranged for outward-only calling, if specially requested by the administrative of the confinement facility; (b) may be arranged to terminate calls after 10 minutes of conversation time, if specifically requested by the administration of the confinement facility, and the local exchange company and presubscribed interexchange carrier are so notified by the telephone provider; (c) shall be arranged to block 411 calls, but a copy of a current local directory must be available for inmate access; (d) shall be arranged to allow only 0+ collect calls for local, intraLATA, and interLATA calls and to block all other calling including, but not limited to, local direct calls, credit card calls, third number calls, 1+ sent-paid calls, 0+ sent-paid calls, 0- sent-paid calls, 0- calls, 800/877/888 calls, 900 calls, 976 calls, 950 calls, 911 calls, and 101XXXX calls. Provided, however, that where the local exchange company or the telephone set can block additional digit dialing after initial call set-up, 1+ long distance and seven digit local dialing may be permitted if specifically requested by the administration of the confinement facility. (e) Shall, at the request of the administration of the confinement facility, provide for the cut off of designated PTAS instruments through the use of cut-off keys or switches placed on the provider side of the network interface; (f) May, with the express written consent of the administration of the confinement facility, terminate PTAS trunks provided by the serving local exchange company for use at the facility in manual or automatic line concentrators; the concentrator may not be arranged or programmed to allow access by more than one PTAS instrument to a single PTAS trunk at any time; prior to connection of the equipment, the provider is obligated to advise the serving local exchange company of its intent to connect a concentrator to the local exchange company's facilities, specifically identify the trunks which will terminate in the concentrator and, upon demand, provide the FCC registration number of the equipment. (2) Unrestricted coin telephones under administrative control may be available outside of a jail cell for supervised use by inmates. PRODUCT GUIDE VERIZON SOUTH INC. Original Page 3 d/b/a Verizon North Carolina (Virginia) EFFECTIVE: August 1, 2010 S8. COIN TELEPHONE SERVICE S8.1 Public Telephone Access Service (PTAS) (Continued) S8.1.2 Responsibility of the Customer a. The customer shall be responsible for the installation, maintenance, and operation of PTAS instruments and other terminal equipment used in connection with this service. b. All PTAS instruments and all other terminal equipment must be connected to the telephone network in compliance with Part 68 of the FCC Rules and Regulations as well as the regulatory and certification requirements of the North Carolina Utilities Commission. Subscribers to PTAS may, upon request, be required to provide the telephone company with the FCC registration number of each item of terminal equipment to be connected prior to its connection. c. Instruments connected to a Public Telephone Access Service line must be of a type which permits the following characteristics: (1) All PTAS instruments must allow access to the "Operator" and completion of 0- local and long distance calls billed to a credit card, a third number or the called number (collect) at no charge; (2) All PTAS instruments must allow completion of 0+ local and long distance calls billed to a credit card, a third number, or the called number (collect); (3) All PTAS instruments must allow access to 911 Emergency Service where available at no charge; All PTAS instruments must allow access to the Telecommunications Relay Center at no charge. (4) Coin-operated instruments must be equipped to return the coins to the caller in the case of an incomplete call; (5) Coin-operated instruments must be equipped to accept nickels, dimes, and quarters; (6) All new PTAS instruments must allow receipt of incoming calls at no charge; and (7) All PTAS instruments must be capable of completing local and long distance calls; provided, however, that sent-paid international calling capability may be blocked. d. The following information is required to be posted at each customer-owned pay telephone installation: (1) The appropriate emergency number (operator, 911); (2) The provision of clear operating instructions, ownership of the instrument, and procedures for handling repair, refunds, and billing disputes; and (3) The telephone number of the PTAS line and the local address. PRODUCT GUIDE VERIZON SOUTH INC. Original Page 4 d/b/a Verizon North Carolina (Virginia) EFFECTIVE: August 1, 2010 S8. COIN TELEPHONE SERVICE S8.1 Public Telephone Access Service (PTAS) (Continued) S8.1.2 Responsibility of the Customer (Continued) d. (Continued) (4) The coin access charge, if any, which will be imposed for completion of a 0+, 101XXXX-0+ local or toll call, and an 800/877/888 toll call; and (5) The name of the presubscribed IC(s) or, in non-equal access areas, the name of the carrier to which 0+ and 00+ calls will be routed, must be clearly displayed. (6) Whether international calling capability is blocked. e. The PTAS customer is responsible for meeting all federal, state, and local requirements with respect to provisions of customer-provided telephones for use by hearing impaired and handicapped persons.
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