SUSTAINABILITY REPORT 2018 SUSTAINABILITY REPORT 1 SUSTAINABILITY REPORT 2018 HI! CONTENTS 4 THE SUSTAINABILTY YEAR IN BRIEF 6 CEO’S INTRODUCTION 8 THIS IS LISEBERG 10 OUR STAKEHOLDERS 12 OUR MOST IMPORTANT MATERIAL TOPICS 14 A SAFE AND SECURE ENVIRONMENT 18 JOB SATISFACTION, SERVICE AND EQUALITY 24 RESOURCE AND CLIMATE EFFICIENCY 30 RESPONSIBLE PURCHASING 34 CONTRIBUTIONS TO LOCAL COMMUNITY DEVELOPMENT 38 GRI INDEX ABOUT LISEBERG’S SUSTAINABILITY REPORT HELP US TO MAKE LISEBERG This is Liseberg’s second sustainability report, MORE SUSTAINABLE which is for the fiscal year 2018. The sustainability report covers our entire business and describes how As you read this sustainability report you may have we tackle our most important sustainability topics. your own ideas and views on how to improve our This report has been prepared in accordance with sustainability efforts or the content of our report. the Global Reporting Initiative Standards for Please contact our sustainability manager to sustainability reporting (2016) at the Core app- share your views. You can reach her at: lication level. The report also includes the statu- [email protected] tory sustainability report in accordance with the Swedish Annual Accounts Act. Enjoy! 2 3 SUSTAINABILITY REPORT 2018 THE SUSTAINABILITY YEAR IN BRIEF FOUR QUESTIONS TO LISEBERG’S Diversity Certifications Climate saving SUSTAINABILITY MANAGER, YLVA LINDER 1,400 154... kg In 2018 Järnvägsrestaurangen gained the KRAV (organic) certification. CO2 ... different professions Lisebergs Wärdshus was certified a while back. make up the Liseberg Certification shows that the restaurants EQUIVALENTS organisation. From actors, are committed to using KRAV-labelled 1: LOOKING BACK ON THE SUSTAIN- to achieve and why. This is explained in our key sustainability issues. This ride operators and camping or otherwise eco-labelled food. The estimated annual ABILITY MEASURES TAKEN IN 2018, the development plan that covers the work was carried out by Liseberg’s hosts, to mechanics, saving for the four electric purchasing specialists vehicle charging points that WHAT ARE YOU MOST PROUD OF? period from 2019 to 2025. Basically, this sustainability council during a series and restaurant chefs. Lisebergsbyn and Lisebergs The achievement I am proudest of is is a four-page document that sums of workshops. Our recommendations camping Askim strand will reaching agreement on a development up why sustainability is important to were then approved by the board, install for the 2019 summer plan with measurable sustainability us, what overall goals we intend to executive management and the season. The project is partly achieve and what objectives we must various managers. financed by the Swedish goals and objectives for the whole of aim for. Finally, the development plan Many small steps Environmental Protection Liseberg. This has been a fascinating MSC-C-52582 Agency through the and challenging journey but it is really allocates responsibilities, so that we 4: WHICH OF THE GOALS DO YOU Klimatklivet initiative. know who should do what. This year more restaurants at Liseberg good to put this phase behind us. Now FEEL IS THE MOST INSPIRING? have obtained MSC certification. the real work begins. The part that is closest to my heart is MSC stands for Marine Stewardship Council 3: HOW DID YOU DRAW UP THE PLAN? the goal to make Gothenburg a better 2: WHAT IS A DEVELOPMENT PLAN? and promotes sustainable fishing. Our starting point was our overall goal place to live, work and visit. Liseberg is Liseberg has a total of 12 restaurants The development plan is an important that serve fish or shellfish, Global Compact to become a world-leading sustainable a fantastic place that should be a part 11 of which are MSC certified. part of our management and gover- amusement park operator. We began of everyone’s childhood. ning model. Before we can develop by defining what we mean by “world- the business in a more sustainable leading”, then we formulated goals direction, it is vital that we agree In 2018 Liseberg began and objectives based on that within the company on what we want charging for its shopping bags. Employee survey 2018 definition, focusing on how to tackle Plastic bags have also been replaced with paper bags. These changes have reduced our environmental impact, by significantly reducing SUSTAINABILITY DEVELOPMENT PLAN the number of bags used, ORGANISATION and by using a more Sustainability is now one of five guiding principles at Liseberg and is therefore sustainable material. an integrated part of of the company’s business planning and development. A new sustainability organisation Our overall goal is that by 2025 we will be the world leader in sustainable park was added to the executive 83% Liseberg has supported the operations. The development plan defines what we mean by world leader and management team during the OF LISEBERG’S EMPLOYEES Global Compact since 2010 describes the goals and objectives we need to meet to achieve our overall goal. year, comprising a sustainability and will remain committed These objectives, which cover all our most important sustainability topics, will manager and an environmental AGREE WITH THE STATEMENT specialist, reporting to the Infor- to the initiative and its prin- be achieved by 2025 at the latest. Actions and initiatives will be implemented in ciples in the coming years. mation Department. “Overall I would say that this is From 2018, membership stages and over the course of several years. In 2019 we will give special priority Liseberg also has a Sustain- Our guests now eat candy floss entails a commitment as a to improving resource and climate efficiency by aiming to: ability Council made up of made from KRAV (organic) signatory and participant representatives from company a very good place to work.” • Reduce disposable plastic items certified sugar. Each piece of in the UN Global Compact management and other key indi- candy floss contains around Network Sweden. • Reduce energy use viduals. The Sustainability Council two sugar cubes. • Improve the recycling of waste meets once a month to discuss current sustainability issues. • Reduce food waste • Increase the proportion of eco-labelled products 4 5 SUSTAINABILITY REPORT 2018 ››DECISION-MAKING IN THE 21ST CENTURY‹‹ In autumn, we broke ground for Liseberg’s Centennial which extends until 2025, has been adopted by company Project – the indoor water park and theme hotel that will management at Liseberg and approved by the Board. take Liseberg into the future and safeguard our appeal for This means that we, our owners and the entire organi- many years to come. Because the new buildings will be sation, have all agreed on this course of action. And now situated in an area where we currently have a car park, we that we have a plan it does not feel quite so difficult to also need to create a new car park next to the amusement make the right decisions – even though the world is park. This got me thinking about the challenges we face changing faster than ever. today when we make decisions. I have actually had more contact than usual with the A car park should of course be the easiest thing in outside world myself in 2018. I had the privilege of chair- the world. You need a flat area, some white lines on the ing the International Association of Amusement Parks ground, maybe an entrance gate, and that’s it. But life is and Attractions (IAAPA), which meant an opportunity to not quite that simple today. In our rapidly changing world, influence the way our industry works. My goal as chair- decision-making has become considerably more complex. man for the year was clear – to put sustainability issues The car park of tomorrow is not just somewhere to park on the agenda. In our industry, which includes everything a car while the owner goes off and does something else from amusement parks and theme parks to water parks for a couple of hours. Because tomorrow’s cars are likely and zoos, sustainability is often reduced to one aspect: to be electric, the car park also has to serve as a charging safety. This is despite the fact that big issues such as station. So in addition to white lines, each parking space animal care, energy consumption and disposable waste also needs to be equipped with a charging point and plug. have been calling for our attention all the time. I can Things are starting to get a bit more complicated. proudly say that, along with the whole of Liseberg, I have But if we invest in such a solution, how long is it likely helped to broaden that outlook over the past year. to remain useful to our guests? Will future Liseberg guests IAAPA is now planning to set up a new working commit- even own their own cars? It may not even be a parking tee on sustainability issues that will guide its members in space they need; it could be a car pool or shuttle service this area, and all over the world we can see new initiatives or large storage lockers. Looking to the future, we may that will make the industry more sustainable. need to rethink both the physical design and the business For Liseberg itself, 2019 is going to be an interesting model for something as simple as a car park. And if it is year in several ways. Work is starting on the construction difficult to make plans for a car park, how difficult must of the Västlänken rail tunnel, and as this will run right it be to run an entire amusement park? through the northern part of the park we will face a number Nevertheless, during 2018 we have had the courage to of challenges in the form of entrance logistics, replacement make many decisions that we believe will tip the impact of buildings and potential noise problems.