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Centralized Call Center Now Live in All Five Boroughs! First-Class U.S. Postage Paid New York, NY Permit No. 4119 Vol. 38, No. 2 www.nyc.gov/nycha FEBRUARY 2008 RESIDENTS CAN NOW PAY Call the RENT ONLINE WITH ePAYMENT Centralized THE NEW YORK CITY HOUSING AUTHORITY (NYCHA) IS PLEASED Call Center TO ANNOUNCE A NEW RENT PAYMENT OPTION THAT ENABLES Anytime NYCHA RESIDENTS TO PAY RENT ONLINE. Online ePayment allows residents to electronically For Repairs transfer funds from their checking or savings accounts to NYCHA. Paying rent through The the ePayment system is safe, convenient and saves Centralized time. All information remains Call Center, confidential and is protected ONE NUMBER Residents of all five boroughs can reach the by all access and Centralized Call Center (CCC) at (718)707-7771 to request or CCC, is confidentiality provisions of maintenance repairs or report emergencies. Here, a Customer Federal, State and City Service Representative - in -training takes a call. open 24 of New York laws. There is a $1.00 processing fee for hours a day, each transaction. Centralized Call Center Now seven days a Live In All Five Boroughs! TIME FRAMES week. Call ePayments made before 6:00 PM EST will be credited to the DID YOU KNOW THAT THE NEW The CCC is the first step in a volume is resident’s rent account the same day. Payments made after 6:00 YORK CITY HOUSING AUTHORITY larger customer service initiative PM will be credited the next business day. Payments made on (NYCHA) RECEIVES OVER TWO that NYCHA is currently heaviest on weekends and Federal holidays, when banks are closed, can be MILLION CALLS REGARDING undertaking which will further credited the next business day. MAINTENANCE ISSUES A YEAR? To streamline processes throughout Mondays and manage those calls effectively and the agency, with the goal of the day after HOW TO ACCESS ePAYMENT efficiently, NYCHA created the resolving customer inquiries on Residents can log on to NYCHA’s Website at nyc.gov/nycha. Click Centralized Call Center, or CCC, the first call through instant a holiday. To on the “Online Rent Payment” logo (like the one above) to go first implemented in Staten Island access to documents, work directly to the ePayment system to pay rent. The ePayment in 2005. The CCC allows residents tickets, schedules and more. reduce your system is easy to use. The Website is interactive and will guide to call a single telephone number: call waiting you through the necessary steps. (718)707-7771 to schedule all Call the CCC Anytime... maintenance repairs. NYCHA’s Call the CCC any time a time, the best WHAT YOU WILL NEED Customer Service Representatives condition requires a repair. Call Residents will need their nine digit NYCHA Tenant ID number and are available to answer the calls 24 for routine repairs, to schedule time to call is their nine digit account number to complete the ePayment. hours a day, seven days a week. apartment inspection follow-up usually These numbers are printed on the “Remittance Slip” or “Bank Following Staten Island, appointments, skilled trades work Acceptance Slip.” Residents will also need their nine digit bank Queens came on board in 2005, such as plastering, major plumbing mid-morning routing number, which is located on the bottom left side of your Manhattan in 2006, Brooklyn in or wiring, or replacement of check and your checking or savings account number. Residents 2007 and as of November of last kitchen cabinets. You should also or afternoons who do not know their bank routing number should visit their year, the final borough, the call the CCC for building repairs after 4 PM. bank’s Website or call the bank for assistance. Bronx, joined the CCC network. like elevator outages. Emergencies will be addressed QUESTIONS ABOUT THE NYCHA ePAYMENT SYSTEM CAN Scheduled Appointments immediately; all other apartment BE DIRECTED TO (212)306-6776 Not only do CCC Customer repairs will be scheduled at your Residents can also access NYCHA’s Website at nyc.gov/nycha Service Representatives schedule convenience. Don’t wait—Call for frequently asked questions and answers about the appointments for repairs at the the CCC at (718)707-7771, 24 ePayment system. residents’ convenience, they also hours a day, seven days a week. call residents to confirm their OTHER RENT PAYING OPTIONS FOR NYCHA RESIDENTS availability the day before the Reduce Your The other rent paying options for NYCHA residents continue to appointment, resulting in increased Call Waiting Time be available. These include: productivity and customer Call volume is heaviest on Mailing the rent to the Lockbox; paying in person at any satisfaction. In addition, Customer Mondays and the day after a authorized cash payment location; or paying in person at the Service Representatives follow up holiday. The best time to call Carver Bank branch at Pathmark located at 300 West 145th Street to obtain feedback after the work is usually mid-morning, or in Manhattan. Residents can also pay via the Automatic Payroll is completed on approximately afternoons after 4 PM. Rent Deduction Program, if they are employees of a New York 25% of the appointments. City Agency who receive a bi-weekly or semimonthly paycheck. PAGE 2 PAGE 3 PAGE 7 THE MUSIC NEVER STOPS HARLEM RIVER HOUSES AND NEW AFTER-SCHOOL FOR CARRIE JONES BLACK HISTORY MONTH SCIENCE PROGRAMS THE HOUSING AUTHORITY JOURNAL 2 FEBRUARY 2008 MAYOR’S MESSAGE THE FACES OF NYCHA 5000th Student Graduates from The Music Never Stops for Ms. Carrie Jones “Learning To Work” Program By Heidi Morales LAST MONTH I JOINED SCHOOLS SHE HAS A BIG SMILE; A DEEP CHANCELLOR JOEL I. KLEIN TO CAVERNOUS LAUGH. She jokes ANNOUNCE THAT THE 5,000TH around and has a natural STUDENT FROM THE CITY’S flow to her body when she INNOVATIVE CAREER DEVELOPMENT laughs—a back and forth, PROGRAM, LEARNING TO WORK, a wave - like sway that obviously WOULD BE RECEIVING HIS OR HER gets her lots of attention. HIGH SCHOOL DIPLOMA. Learning She easily reminds you of To Work, launched in September the typical “life of the party— 2005, helps students who are sweet, joyful, eager to please, academically behind by at least genuinely happy; a natural two years graduate from high born entertainer. school while receiving in-depth By listening to her stories job-readiness training, including you can conclude that Carrie paid internships. Jones serves as a road manager, When students fall two or more years behind in school, we as a City producer, singing coach and have two choices — throw up our hands and consign our kids to a confidante to the 80-member lifetime of doors that are closed to opportunity, or find ways to help New York City Housing Authority Carrie Jones directing the Senior Chorus, Voices Across the City, at them across the line to graduation. We’ve chosen the more challenging Senior Chorus. The Chorus is NYCHA’s sixth Annual Holiday Concert held at the John Jay College of route — finding a different way — and we have found that given an also known as Voices Across Criminal Justice in Manhattan on December 13th. opportunity to combine academics and opportunities to gain workforce the City and Ms. Jones, experience, students respond positively. a Community Coordinator Learning To Work has led to rewarding careers, and that is good for NYCHA’s Department of news for all New Yorkers. Learning To Work makes school more Community Operations has been relevant for struggling students by supplementing academic instruction its musical director for over five with paid internships and career counseling. Today, Learning To years. Ms. Jones, a native of Work is recognized as a national model for helping at-risk students Brooklyn, New York, has get back on track. Its success is a testament to the hard work and also been a resident of commitment of teachers, administrators, community partners, and NYCHA’s Atlantic Terminal for especially the students. over 20 years. Outcomes for over-age and under-credited students — those who “I love the seniors,” are more than two years behind academically — are much more she said. Under Ms. Jones’ positive for students who participate in Learning To Work programs direction, the seniors are trained than for similar students who remain in traditional high schools. like real artists. They are taught Only 19 percent of over-age, under-credited students earn diplomas harmony, vocal techniques, in traditional high schools, while the graduation rate is 56 percent microphone techniques, breathing for comparable students in transfer schools — small, academically techniques and musical scales. rigorous, diploma-granting high schools designed to re-engage Ms. Jones said this program students who have dropped out or who have fallen behind and is like a lifeline for many of earned fewer credits than expected for their age. The graduation rate the seniors. “It gives them in Young Adult Borough Centers with Learning To Work programs something to do. It’s very is 44 percent. therapeutic for them to have the The program also outperforms the school system as a whole in chorus. A lot of the seniors sit re-engaging and graduating male students. The vast majority of home with no family and Learning To Work graduates are black and Hispanic, with black males nobody to talk to, no motivation representing 19.9 percent and Hispanic males representing 22.4 to get up and go. I love it The Housing Authority 74 percent of its graduates. and they thank me all the time. years of Public Housing Participants enjoy a broad range of paid internships in the public, They say, ‘Thank you Carrie Journal in New York City private, and non-profit sectors, with placements tailored to match their for putting this chorus together.
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