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2 The ASIS NYC Chapter thanks the following companies, organizations and institutions for their support to the chapter through advertising in this issue of Security Director. CONTENTS

Advanced Electronic Solutions 38 Chapter Leadership 5 Alliance Systems Integrators 12 From the Editor’s Desk 7 AlliedBarton 22 Chapter Leadership Message 9 Apollo International Inside Front Person of the Year 10 Armortex 24 Eugene Casey Award 13 ASSA ABLOY Inside Back Security Officer of the Year 15 Keynote Speaker 17 Boon Edam 32 25 Years! 18 Brownyard 42 Get together 20 Cyber Diligence 56 Open to All 51 Doyle Security 31 Doyle Security Back Cover Contributors: Executive Protection Institute 40 Ray Dean 18 FJC Security 48 Bernard Toliver 21 G4S 28 Robert Donnelly 25 Global Elite 34 Mario J. Doyle 31 Hard Rock Cafe 36 Mark V. Murphy 35 Kratos Public Safety 30 Matthew W. Doherty 37 Kroll 16 Theodosios Kypriotis 39 Kwantek 46 Paul Benne 41 MSA Security 8 Robert J. Louden 41 Mulligan Security 4 Jonathan Mapley-Brittle 43 Optex 26 Dan Mendelson 45 Radiant Training 44 Don Davis 45 Rosie O’Grady’s 38 Matthew W. Horace 49 Safeguards International 50 Toledo Library Team 51 Sentinel Consulting 14 T&M Protection Resources 6 Exhibitor’s List & Booth Numbers 54 Tutela 46 Trade Show Committees 56 Tyco 36 Calendar of Events 56 Unitex Direct 2

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Elected Officers Sergeant at Arms Trade Show Chairman Kenneth McGuire Raymond L. Dean, CPP Chairman Michael Stapleton Associates 917-592-9091 Craig Schwab, CPP 201-407-0154 [email protected] Deutsche Bank [email protected] 212-250-5719 Chapter Information Officer [email protected] Luncheon Reservations Rich Patti, CISSP Richard Lieberman Comtek Solutions Chapter Vice Chairman WW Grainger 856-424-1223 Lynn Brown 917-921-6300 [email protected] Secure Access & Digital Systems [email protected] Placement 516-623-7500 Erica D. Barr-Harrison, CPP [email protected] Committee Chairs/Co-Chairs Aims Testing, Inc. Treasurer CPP Continuing Education 631-331-6001 Don Francisco Michael Hymanson, CPP [email protected] Advanced Electronic Solutions, Inc. US Security Associates Membership 347-386-2146 914-557-4277 Richard Lieberman [email protected] [email protected] WW Grainger Secretary Law Enforcement Liaison 917-921-6300 Steve Sacchetti Lawrence F. Loesch, CPP [email protected] AlliedBarton Security Services [email protected] 646-831-4868 Regional Leadership Board Joseph McGrann Senior Vice President Kevin O'Brien, CPP NYPD ASIS Region 5 Deutsche Bank 646-610-4675 Robert “Bob” Johnson 212-250-1699 [email protected] RIBI Security [email protected] [email protected] Legislative Council Rep. Lawrence F. Loesch, CPP Robert Tucker Vice President [email protected] TM Protection ASIS Region 5D 646-831-4868 212-422-0000 Donald J. Nailor, PSP [email protected] Siemens Industry, Inc. Raymond L. Dean, CPP 860-883-4776 917-592-9091 Program Chairs/Committee [email protected] [email protected] Keith Mulcahy Michael Stapleton Associates ASIS Region 5D Robert Ildefonso 212-509-1336 x 235 ARVP 718-916-9872 [email protected] Frank Catalano [email protected] New York Institute of Technology Kenneth McGuire 631-348-3333 Patrick W. Kelly Michael Stapleton Associates [email protected] Global Corp. Security Services 201-509-1336 x224 917-754-5953 [email protected] Security Director Design [email protected] Don Blauweiss Advertising & Design Steve Sacchetti [email protected] Donald J. McGuire, CPP AlliedBarton Security Services 914-329-1412 212-328-0209 [email protected] [email protected]

John C. O'Reilly, CPP Maria Cofell 917-882-4548 Barclays Capital [email protected] 212-526-3328 Charles L. Scholl, CPP [email protected] Professional Security Guard Academy 845-825-9905 [email protected]

5 6 From The Editor’s Desk

Twenty-five years and moving forward!

Twenty-five And, post 9/11 many multi-state Please review the piece on our Person consecutive enterprises frequently tap into of the Year, William J. Bratton, Police years of doing those with federal and international Commissioner of the City of New security con- experience. York. Probably there is no stronger ferences and The challenges are global as well combination of perspectives for exhibits… What started out as our as local; the perspectives are ever- operating in these unsettled times ASIS Chapter’s NYC-focused event expanding. than what NYPD Commissioner and occupied a hotel’s mezzanine Bratton and our 2012 POY, John level, has now grown and expanded It is also fitting that we acknowledge Miller, NYPD Deputy Commissioner to cover two-days of seminars and the strength and heritage we’ve had of Intelligence & Counter-Terrorism exhibits that fill the new North Hall the privilege of absorbing from our bring to NYC. at Javits Convention Center. members and associates who are no longer around to share this particular And on a less formidable note: In recent years, working with ASIS anniversary. Whenever I leave my There are two smartphones in my International’s headquarters, there desk a mess, I think of Joe Spillane’s pocketbook. There are WIFI-connected are now exhibits from most major admonishment that I was making it laptops and PCs in easy access industry suppliers and the event easy for others to see confidential whether I am on Long Island or in ‘speaks’ to security professionals information that should have been NYC. I store gigabytes of data in the from over 30 states and 11 foreign filed away! So, these days if you “cloud”—but I am still back in the countries… do sneak into my office, beware dark ages of technology. I’m tackling Thank each of you for joining us that although you may find many new issues working with healthcare this year, for sharing the latest infor- musings and piles of notes for security experts these days. I have mation, for displaying the newest future articles there are no critical to keep learning to stay valuable to products and helping us all meet papers on the desk! you and now to an entirely different group of security executives. challenges that are more complex In seriousness, one reason I chose than ever before. “The Crisis Around the Corner” as The challenges are similar to the Perhaps looking at what’s changed a theme for the seminar program I past but not the same. That helps over a quarter century in our industry am doing this year, is because it is keep me on my toes and I hope that is also worth a glance. If you what affects us first at the local level you never find the subject matter surveyed security directors in the – and in my NYC experience, that boring. Stay in touch. Write about metro area during later parts of the can be more immediately significant. what you are experiencing now. twentieth century, you were likely Today we’ll be impacted by what Let’s stay ahead of the curve even to find most had NYPD and military happens around the corner, what if it takes most of the energy we experience in their backgrounds. impedes us from getting product to can muster! Today, you probably find the mix market or employees to worksites… Erica also contains significant numbers all the practical, real issues that keep [email protected] who bring strong business credentials. security practitioners on-edge…

7 0855$<675((70808585555$5$<$<6677575(5((7 Ɔ1(:<25.1<1(1(:(:<2<25.5..11<<Ɔ Ɔ:::06$6(&85,7<1(7:::::::06$6$6$6(&8585,5,7,7<7<1(1(7 A MESSAGE FROM YOUR CHAPTER LEADERSHIP

Craig Schwab Lynn Brown

Welcome to our 25th ASIS NYC and ‘pay it forward’ by providing recognize and thank fellow Board Chapter Security Conference and learning opportunities to those just Officers for their passion and Trade Show. As an organization, starting in our industry. From my dedication to ASIS NYC as well we recognize the remarkable perspective as Chairman, looking as their support and energy in achievement this represents and back on 15 years in the security putting together all the activities thank the hundreds of Chapter industry, and Lynn with longer over the next couple days: members who have been con- history in the industry, it becomes • Treasurer – Don Francisco tributing to the event’s growth clear that successes and accom- into one of the most widely recog- plishments are due in part to the • Secretary – Steve Sacchetti nized events in our industry. We people along the way who take We also thank Susan Melnicove owe a debt of gratitude to Ray- time to mentor and provide guid- from ASIS International, as well as mond Dean who has been in ance. Much of the experience and her dedicated, talented staff, for all charge of the trade show since its knowledge we all rely on has been their efforts and time in planning inception. gained over the years walking the and putting together the NYC halls of the NYC Trade Show floor, As we now work with ASIS Show. The NYC Chapter of ASIS meeting different industry profes- International headquarters on this International is ‘best in class’ and, sionals, and discussing myriad annual event at Javits Convention on behalf of the Board, we thank products & services that protect Center, we’re filling the Center’s all our members for the opportunity our employees and property. new North Hall with the latest to lead this great organization. products and services. It’s all at Theodore Roosevelt once said, Sincerely, the fingertips of thousands of “The best leader is the one who Craig Schwab and Lynn Brown, industry visitors from around has sense enough to pick good Chapter Chair and Vice Chair, the US and beyond. people to get things done, and respectively, self-restraint enough to keep from We become better, smarter and meddling with them while they ASIS NYC Chapter stronger when we collaborate, do it.” In this spirit, we want to [email protected] share experiences & best practices,

9 Person of the Year

William J. Bratton

“See if you can find Bratton’s in New York City from 1994-96 eulogy for Ramos on-line, it also coincided with double-digit was superb.” A retired NYPD crime drops. sergeant, a friend, who had The San Francisco Chronicle reported attended the Ramos services with that Bratton "gained a reputation over 24,000 of his law enforcement for innovative and aggressive tactics colleagues, called to tell me the while heading police departments above on the day after the funeral. in New York and Los Angeles — He said little more, simply noting cities where crime rates fell under that fellow police associates from his tenure.” around the country along with thousands of NYC residents, “In Bratton's six years as a law … “His mythology began in the gathered to attend and they enforcement leader in New York, mid-80s when he became head watched the proceedings on the national crime rate dipped by of New York City Transit Police giant screen TV’s outside the around 13 percent. Over his eight Department. He adopted the services in freezing weather. years as LAPD chief, the national crime rate decreased by around 14 In a time filled with tension, percent—far less than the reduction Police Commissioner William in Bratton's L.A. Bratton, of the City of New York, has been able to hold the respect Bratton's past effectiveness, in and attention of the NYPD and fact, is the core of his narrative. the citizens of the City—whose He is legendary for the way he expressions of anger and calls single-handedly, so the story goes, cleaned up NYC—a tale cemented in Malcom Gladwell's Tipping Point. The Oakland Tribune noted that Bratton "is best known for signifi- “Broken Windows Theory" as the cantly reducing crime while at the basis for his new policies. That helm of the nation's two biggest theory, introduced by James Q. municipal police departments." Wilson and George L. Kelling, states that cracking down on The San Jose Mercury News minor quality-of-life infractions to violence have often raised explained: creates a ripple effect that reduces temperatures to boil, independent During his seven years in Los more serious crimes. The more of the thermometer. Angeles from 2002 to 2009, Bratton broken windows in a neighborhood, William J. Bratton’s second-time oversaw a 45 percent drop in the theory argues, the more likely leadership of the NYPD comes major crimes and a 41 percent that people are willing to break after his success in California: drop in homicides. His tenure more windows. He became NYC's

10 He called borough commanders together to address the concern and now says he fully expects everything will get back to normal by next week. “We made a determination that there has in fact been a slowdown,’’ Bratton said. He attributed this, at least partly, Bratton attributed his start in police chief in 1994, applied Broken on the demands of enforcing policing to Mather—where he Windows, and the city experienced recent protests and moves to have served as the sixth-grade assistant a historic drop in crime rates. Then cops work in pairs to ensure their traffic monitor and junior safety he went to L.A. and brought the safety after two cops were assassi- patrol enforcement officer for the same results.” nated by an anti-cop maniac in local Boy Scouts. (The above several paragraphs were Brooklyn.” William J. Bratton brings to mind excerpted from The San Francisco And, if we need to know how a person that Rudyard Kipling Weekly’s article by Albert Samaha, in-touch our Person of the Year January 28, 2013, 7:07 am.) is, how connected with what is “Bratton tells cops it’s time to get happening in modern communi- back to work:” cation beyond delivering forceful and relevant speeches, just take From Shawn Cohen, New York a look at: https://twitter.com/ Post, January 10, 2015, 12:49 am: commissbratton. It is a running “Bratton said he came to the commentary, with pictures, of conclusion after reviewing stats how the Commissioner keeps that show a dramatic reduction attune to the heartbeat of the must have been considering when in “self-initiated” arrests and City itself and the 35,000 members he wrote the poem: “If”. It begins: summonses, particularly for of the New York City Police ”If you can keep your head when low-level, quality-of-life offenses. Department and its successes on all about you are losing theirs and a daily basis. blaming it on you…” During the 2014 Thanksgiving For someone who never tackles holidays, Commissioner easy problems and has proven Bratton and his wife were in over and over his well-honed Dorchester, Mass., where he gave ability to remain cool-headed in a speech celebrating the 375th trying situations, we are pleased anniversary of his alma mater, and proud to call William J. Bratton the Mather School, the oldest the ASIS International New York American elementary school. City Chapter Person of the Year.

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12 The Eugene J. Casey CPP Award

George W. Anderson

George W. Anderson has been part educational and social programs of the ASIS NYC Chapter’s leader- with the Young Professionals. ship team for over eight years. He’s helped us stay relevant with Now, having completed his term upcoming security associates. as Chapter Chairman, George After George’s 30-year career with continues to support our initiatives the NYPD, he joined AlliedBarton and programs for new and estab- Security Services, where he serves as lished members of the organization. a Vice President, Operations in the Just for some quick background on NYNJ Region. He is lead Program our Gene Casey Award Winner, George joined Manager for the Port Authority airport account, the New York City Housing Police Department responsible for overall service delivery for Allied- in January 1982 and began his career on patrol in Barton’s security program at John F. Kennedy, Police Service Area (PSA) 5. He continued to earn LaGuardia and Newark Airports, as well as the promotions through his career and became an World Trade Center. Assistant Chief in August 2007. George earned his Master of Science degree in George commanded the Personnel Bureau’s Staff Instructional Technology from New York Institute Services Section and the Police Academy. He has of Technology, and a Master of Arts degree in served as the Executive Officer of the Personnel Criminal Justice from the State University of New Bureau and the Police Academy. During his tenure York at Albany. He has served as an adjunct at the Personnel Bureau, he was in a pivotal leader- professor in the Law and Police Science Department ship role during a 5-year period where nearly 40% at John Jay College of Criminal Justice, and also of the Department was hired. Then-Chief Anderson on the on-line adjunct faculty at Marist College. was a key figure in introducing many important In addition to the innovative programs George programs to enhance recruitment and conduct brought to our Chapter, he continues to provide candidate background investigations. input for upcoming programs and guidance for those As Commanding Officer at the Police Academy, meeting the challenges that volunteer leadership George introduced many innovative approaches brings. George continues to expand our connections to age-old training issues including initiatives in to other professional organizations where he takes technology and leadership training. He brought active roles such as with the International Association that insight from training and operations to the of Chiefs of Police, where he is Co-Chair of the Private work he has done with our ASIS NYC Chapter, Sector Liaison Committee. benefiting our members and colleagues. We count on George W. Anderson as a member As Deputy Incident Commander in large-scale police of the ASIS International NYC Chapter and are incidents, George was responsible for administrative pleased to award him the Eugene Casey Award and operational oversight for Department programs for his contributions over the past decade. We and event planning. With our ASIS NYC Chapter, look forward to his working with us for decades George has opened opportunities for us to hold to come. meetings in interesting new venues and has supported

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Jason Brown

August 26, 2014, Jason Brown, a NYS licensed security County District Attorney's Office has also considered officer, was assigned to the psychiatric inpatient unit charging the patient with attempted murder based at Lenox Hill Hospital on the 8th Floor of their on the seriousness of the assault. complex at East 77th Street. On his tour from 3:00 Jason Brown demonstrated clear thinking in a crisis PM to 11:00 PM, at about 10:30 PM, he physically and his outstanding performance in a highly-charged interceded during an assault on a mental health situation saved the mental health technician from technician by a violent patient who had already hurt life-threatening injuries. Brown is an employee of the technician and was now lifting a printer to smash Apollo Security who is a contract security provider it into the technician’s head and face. for Lenox Hill Hospital. Officer Brown was able to get the patient to stop, and Our congratulations go to Jason Brown from all then was able to guide him to a “quiet room” and members of ASIS International NYC Chapter. We de-escalate the situation. Later, when the patient was were pleased to present a $1500 recognition award released from the hospital, he was arrested by the to Brown from the Chapter at our December 2014 New York City Police Department (NYPD) and Holiday Event at the Hard Rock Café in Manhattan. charged with Assault in the Second Degree. The NY

15 Congratulations to Commissioner William J. Bratton on being named the ASIS NYC Chapter’s 2015 Person of the Year

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16 Keynote Speaker

John D. Ryan

John Ryan is the former president experts to discuss child sexual abuse and chief executive officer of the prevention. Further, Ryan established National Center for Missing & a CEO Council and an Entertainment Exploited Children®. He continues and Media Cabinet to raise awareness to be involved in the organization’s about missing and exploited children. important work. Previously Ryan was a senior vice Ryan led a campaign to fight child president and deputy general counsel sex trafficking in this country, which at AOL. Before joining AOL Inc, has shifted from the streets to the Ryan was director of investigative Internet, where children are openly affairs at AT&T Wireless in New advertised for sex on classified York. He was with the Office of the websites. In 2013, after the Jerry District Attorney in Bronx County, Sandusky scandal, Ryan spearheaded New York, as an assistant district “Safe to Compete: Protecting Child attorney and chief of major offenses. Athletes from Sexual Abuse” a A native of New York, Ryan holds a summit, cohosted by the Cal Ripken Juris Doctor from St. John's University Sr. Foundation, bringing together School of Law and a Bachelor of Arts youth-sports organizations and issue from Fordham University.

17 25YEARS!

June 1st, 1990…the start of a new summer Casey” award for Chapter Service began… Center we have honored the likes of Queens season and a Trade Show was to be born. its first recipient was Joseph Spillane. DA Richard Brown, Judge Leslie Crocker The discussion revolved around creating Snyder, Deputy Police Commisioners David 1996 gave birth to Security Director something new. A baseball, basketball, or Cohen and Frank Libutti, First Deputy Magazine. Jerry Nachman, Vice President football team was out…we were too old Commissioner Patrick Kelleher, and Mark of WCBS TV was on the cover as our Person for that. Besides, Wally Millard wanted Mershon and James Kallstrom of the FBI. to be the quarterback and Don McGuire And let's not forget Pat Timlin, Robert thought he was quicker than Wally. As Morgenthau, Bridget Brennan, George soon as Pat Kelly decided he would play Steinbrenner, John Miller and last year's center…they both bailed out. So we decided recipient Joseph D'Amico, Superintendent to start a Trade Show instead. of the New York State Police. Of course we all remember the tragedy of 9/11 and how Our first Trade Show was held at the Penta the Chapter paid homage to those chapter Hotel on April 30th, 1991. In those days members we lost and the collective selection the luncheon was $35.00 and our first of the New York Police Department, the seminar was titled Operation “Apple New York Fire Department and the New York/ Shield”. Bob Disney was our Chapter New Jersey Port Authority Police as our Chairman and Neil Gallagher…then Chief, Person of the Year recipients. Counterterrorism, of the FBI in Washington, DC…was the keynote speaker at our Our Chapter continues to remain strong luncheon. Bob Diamond and I co-chaired and our memories continue to grow as the the event…and would continue to do so years pass. We miss our departed friends... for many years to come. Jim Miley, John Reilly, Joseph Spillane, Wally Millard, and all the others that have Our monthly Chapter meetings were hosted left us. Thanks to our collective memories, at the McGraw-Hill building and our Person of the Year, and Erica Harrison working and the work of our volunteers, they will of the Year event was normally held at our with Don Blauweiss Advertising & Design never be forgotten. November or December luncheon. Just for created our first magazine issue. This was the record…our first golf outing was held Over the years many of our members have also the year that we needed to find a new in June of 1989, Pat Kelly and I co-chaired participated in, and worked hard at making venue for our monthly luncheon meetings and it was called our “Golf and Tennis our trade show a success. The dedication as McGraw-Hill would no longer be available. Outing”…that continued until our tennis and commitment of our Chapter Chairs like We tried several different locations including players got too old to play tennis anymore. Craig Schwab and our officers as well as Rosie O’Grady’s “Manhattan Club, One At that point it became the ASIS NYC the hundreds of chapter volunteer members, Chase Manhattan Plazas’ 60th floor, and “Annual Golf Outing”. spanning all 25 years of our Trade Show's the “200” Club located at 200 Fifth Avenue. history, have created what we are today. In April of 1992 our second trade show In 2001 our trade show had outgrown the The recent participation of ASIS International was held, and we moved to the New York New York Hilton and we needed to find a and its dedicated staff of professionals Hilton Hotel. We needed the extra space new location to host our event. Only one has further enhanced our show’s to accommodate the growing number of venue in New York was large enough to professionalism. vendors wanting booths following the accommodate us. The Jacob Javits Center success of our first show. In our third year, Thank you all for all your time and efforts became our new show home that year then Chapter Chairman Pat Kelly decided and for allowing what and has continued as such ever since. We to move our Person of the Year event, and has become a New are now at 2015 and our Trade Show has make it part of the trade show. 1993 was York City Chapter arrived at the "Quarter Century" mark. the first time our Person of the Year event institution to continue through now and into was held at our Annual Trade Show. Our Our outstanding Annual Trade Show Magazine the future. Person of the Year Award was presented has featured our Person of the Year recipient to Police Commissioner Ray Kelly at that on the cover and our Person of the Year Raymond Dean, CPP event. In January of 1994 we all mourned the luncheon has become a New York Security Trade Show Chairman passing of Gene Casey and in 1995 the “Gene Landmark Event. Since moving to the Javits ASIS NYC Chapter

18 SECURITY Spring 2004 DI R E C T OR American Society for Industrial Security/New York City Chapter

Person of the Yea r Robert M. Morgenthau

SECURITY Spring 2007 DIRECTOR ASIS International/ New York City Chapter

Person of the Year Mark Mershon Assistantssistant DirectorDirector InIn ChargeCharge FBI New York Office

Spring 2013 Spring 2015 Spring 2014

PERSON OF PERSON OF THE YEAR PERSON OF THE YEAR JOSEPH D’AMICO THE YEAR PAT TIMLIN SUPERINTENDENT BILL BRATTON NYS TROOPERS POLICE COMMISSIONER NEW YORK CITY

19 SECURITY 2015 GET TOGETHER

Looking at the articles contributed exploring different, even more for this 2015 edition, it’s clear that complex ways of allying your team what we’re doing in NYC Chapter with others in your organization. connects with colleagues from many Benefit everyone. locales. Contributions from security Information is vulnerable. Data leaders who have responsibility breaches are real life. It doesn’t for 62,000 employees on a global look like we can change that in the level; others working in cultural near future. So what’s next? Well, centers that serve millions of visitors that’s your article isn’t it? You have annually; technology experts focused another series of opportunities on changing how we get and use to get published this year. If you raw information no matter where aren’t represented here, get we are; others who are your your material to me and be in an friends and associates around the upcoming Security Directions country addressing new challenges e-Magazine. The opportunity is in from metrics to training… your hands. As you read the articles below, find ideas you can steal… consider [email protected].

20 Event Planning— of my events—no press credentials, program at a local university. no badge, no anything. Luckily, Whenever I take students to a Wine, Food, VIPs the event team and I discovered hotel for a site visit, I have the this and had the individual hotel’s Director of Security speak and …Security removed from the room before to my class, giving them an Bernard Toliver, CMP the program started. We were overview of how the Hotel’s lucky. This is when I began to security team works with meeting New Year’s Eve NYC– below freezing look at event security differently. and event organizers in a 21st in the streets as the Waterford Glass Today, I am more interested in Century environment. It’s an Ball ‘Drops’ in Times Square–And process and procedures than important discussion involving ringing in 2015, I had the great counting on luck. everything from emergency pleasure of watching it from the procedures (911, Fire, Medical) Discussions about emergency warmth and comfort of a mid-town to security and loss prevention management and security are hotel suite surrounded by other and back-up generators. not always easy to have, but they happy revelers… are important discussions. In a Not only is it important for For more than twenty years I post-9/11 world, the landscape students to bring it all into their have been an event planner, and learned through some surprising experiences that we cannot ignore the security side of events. New Year’s Eve in Times Square is no exception. We expect a full security perspec- tive each year as New York City welcomes more than one-million visitors from around the world to witness the ‘Ball Drop’. There’s music, entertainment, colorful confetti, fireworks and lots and lots of security. Many streets are closed to traffic except for emergency vehicles; subway trains skip stations with access to

Times Square and some subway © Andykazie | Dreamstime.com - New Years Eve Crowd Times Square Photo entrances are closed altogether for meeting and event security, SOP, but I go over this type of until after midnight. emergency procedures, risk procedure review for every event As an event planner I’ve always management, everything, has I manage. As event professionals had focus on the “logistics”— changed. With cyber-attacks, we are not ‘first responders’ nor contract negotiations, food and fraudulent credit cards, and stolen security experts. However, in the beverage deliveries/displays, identities seemingly a part of event of an emergency or security- audio-visual requirements, so everyday life, we have to question related issue, often security is on. Emergency procedures were more and test our systems on our first point of contact. We ask: always on the list. However multiple fronts. Depending upon “what if” long before the event general security concerns involved the event type, length, audience, begins and then are better able to making sure laptop computers and particulars, I seek guidance work with the facility and security didn’t sprout legs and walk off- and assistance from a variety staff to provide a safe environment property. But first-hand experience of experts. for all involved. was a great teacher as things In addition to leading my own Here are a few tips I’ve picked changed dramatically: Some event management firm, I am up along the way: years ago I had a crasher at one part of the faculty in the hospitality Continued on page 25

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23 24 1) Develop a Group Profile – tion. In most cases, even the event (where impressions below the Provide the security team with a organizer doesn’t require that written sheets can be as good as group profile. During your initial level of detail. the original “confidential” data), meeting ask questions about and I collect any note pads from 3) Emergency Procedures – emergency procedures and general the tables. This reduces chances Preparedness and security are not security procedures. Inform the for important or proprietary mutually exclusive. Event organizers security director/manager about information unknowingly and also need to have a plan for emer- the particular audience, who is unwillingly being passed along gencies that they develop in con- to a competitor. junction with the hotel or facility; the plan will be similar but differ There are many many more issues We expect a full from location to location; for to consider and for that I’m grateful security perspec- example, understanding that that we have security experts at response times in rural areas will the ready. tive each year as differ from response times in Back to midtown… and early in metropolitan areas. New York City the evening on December 31… 4) Control Access – A badge check points were closer together welcomes more doesn’t mean “all access” unless and increased in numbers as I got than one-million it’s stamped all access. And today, near Times Square. Each required you can copy or forge most badges. the same credentials to get me to visitors from So the right security team can the next access point. As I made provide significant value. Ideally, my way through the final one at around the world have them set up several check the hotel and entered the elevator, to witness the points to review credentials and I was reminded of each layer of control access to your event (this security that I’d passed through ‘Ball Drop’. should also include re-entry). If and was happy they were in place. possible, have the vetting process Security… embrace it! take place in the Lobby, on a lower coming to event and why they floor, or designated area outside If invited, I am looking forward to are attending. Will there be VIPs, the event itself. If necessary, have repeating the entire process when celebrities, elected officials? Will a member of your team at each ushering in 2016. they provide their own security? access point to assist security. New Make sure that the facility’s security Year’s Eve in Times Square was Bernard Toliver, CMP, is president leadership has the contact infor- a great example. You were not of Renaissance Meetings & Special mation so they can develop a going very far without proper Events, Inc. The firm specializes coordination plan for how these credentials for many areas of in meeting and event management, individuals and all attendees will Times Square had been “frozen” exhibits and sponsorship sales. enter and exit the facility. If you by NYPD. Toliver is a member of the are working with an organization Adjunct Faculty at New York or group that often receives 5) Screening – Depending upon University in the Preston Robert threats/warnings based on their the event type, event organizers Tisch Center for Hospitality and profile, make the security team might want to invest in body Tourism. He can be contacted at: aware in advance. scanners or at minimum badges [email protected]. with photo ID, or computer chips 2) Communication – I’m talking that can be scanned at different SAFER SCHOOLS “information” not radios. Share access points. information on a ‘need to know’ FOR TODAY 6) Clean Sweep – My version of a basis. Give volunteers and vendors By Robert Donnelly enough information for them to clean sweep differs from a security expert’s version. Whenever I perform their tasks, but unless I went to a 100-year old red brick produce a meeting and a session management provides them with school over 50 years ago. No ends, I go to each meeting room written approval, these individuals guards at the doors and windows and remove all papers including do not get access to confidential you could walk through. There pads from the flip chart stands documents or proprietary informa- Continued on page 27

25 26 was an openness… the building It is part of the entire privacy to bust through and keeps people was inviting. If you stop by vs. public safety dilemma that we from ‘seeing’ their targets so easily. today, that building is still a place cannot take that on here. 2. Design and build a security that’s welcoming to youngsters. Instead, given some newer tech- desk area that is secured from But public and private schools nologies and approaches – what direct attack. Position it so that it have security concerns now that can we offer school directors now keeps everyone from getting right seemed unthinkable – mid 20th that may save kid’s lives? into the administration office as Century. they walk in the doors. Even if there are cameras around Even when we recognize that the perimeters of schools, the 3. Have all fire exits secured shootings on college campuses control room staff is most likely with electronic interlocking. Have look like they are going to continue focused on what goes on within the system controlled at the security [from the days of the bell tower facilities and on the playgrounds. desk and have a fire-signal massacre in Texas last century to Let’s retrain security and school override. the Florida campus shootings that staff to also watch outside the only made it onto Page 12 of the 4. New buildings with integrated building for unusual traffic or newspapers this last December] HVAC systems may be outfitted people who do not fit their facility’s we used to have a different vision with narrow horizontal and vertical ‘school kid’ or parent profile. of a protection model for younger windows less than one foot wide. Time to review and update when students. Then, Columbine High It makes it harder for the wrong the police get called! Also, what School and recently – Sandy Hook people to get in. are the procedures for security or Elementary School in CT changed maintenance staff to go out of the the perspective. 5. Use ‘man trap’ door assemblies buildings and address suspicious for all entrances that can be As a security professional, now people on the grounds or at the observed from the security desk/ living in a less intensely urban parking lots, setting and “semi-retired”, I spent before they some research time when called make it to the It’s been acceptable to work on a project for private, school’s doors Christian schools in my new area. and windows? practice to hide First, there was a serious concern New school information that mental that religious facilities are targets construction can even though the attacks on these health professionals be designed to buildings and the people in them physically limit know about young, are generally under the radar. I’d all points of challenge most colleagues to recall entry and still violence-focused and the details around the shootings meet the Fire at an Amish elementary school in disturbed individuals. Safety laws. It Pennsylvania in 2006. There con- helps to bring in tinue to be church and synagogue experts from security and fire desecrations around the US –but it control area as well as the safety at the earliest design stages is low priority news. administration office. so that these issues get integral Yet, there is a real challenge attention. 6. Combine a redundant fire and for us as security and life safety emergency communications system. In examining the private schools professionals. nearby me, here are some of the 7. Add professional security It’s been acceptable practice to recommendations I shared with people, armed or unarmed to the hide information that mental their administrators that may have staff. health professionals know about application on a wide scale: young, violence-focused and The solutions are not perfect and 1. Older school windows can be disturbed individuals: Cho at are not necessarily cheap – but covered with high-impact blast- Virginia Tech, Hodges in Colorado, they help take the institutions to proof film with one-way vision Lanza in Connecticut. No action is which we entrust our children out (out). It makes the windows harder taken to confine these individuals. of the pool of ‘easy targets’ and Continued on page 31

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30 that may justify the expenses or remote security services if all a emergency response, or ‘ER’. The without question. contractor delivers is warm bodies." cost-savings and time savings that result from alert officers under- Robert J. Donnelly can be reached He went on: from the human standing what they really guard by email at: [email protected] resources angle, when you are and paying attention to the details or by phone: 845 988-6614 competing for talent, just as can make all the difference. Our prospective employees go through guards visit each server room at Return on multiple levels of screening – this facility on every hourly shift, potential employees test us as Investment— 24/7. One overnight officer discov- well. If they don’t feel safe and at ered three drips of water on the ease in our environments… they Tracking What floor and took immediate action- have other opportunities. We Deliver getting maintenance people on An area where ROI comes into Continued on page 33 Mario J. Doyle, CPP play and really counts is in One of our clients explained the following: ‘If you sit through contract negotiations you definitely know the good, bad and ugly when it comes to contract security services. But after making a choice, we start holding our contractor to go beyond those check-off sheets that management developed for evaluating general and specific performance.’ Although the Return-On-Investment model that CFO’s use all the time is not a perfect fit for security expenditures, we still find that perspective and a series of metrics prove useful analytic tools. In addition to all the required reporting, this particular client also uses a different version of the three R’s: PR, HR and ER, to look at the “return” his company gets. In this case: Public Relations, Human Resources and Emergency Response. From the public relations perspective, the image projected by our security personnel, their attention to detail, the way that officers handle interactions with client’s employees 24/7, has to enhance the sense of security people feel working in the facilities – otherwise, as our client explained, it just adds to the tensions that exist in almost every modern business and: “we can get robots

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32 scene and having a bucket and Whenever our field supervisors “Did you talk to towels down right away. It turned are driving anywhere near his out to be a back-up in an air distribution center, they call into Ms. Bronson?” conditioning drain – but knowing his office about traffic or other it was a problem, knowing it needed road issues that can affect how From a consultant’s field immediate attention and knowing best to direct trucks leaving from notes… what to do, meant there was no or heading to his warehouse. Editor’s note: In the security indus- chance of downtime or service These reports supplement GPS- try, we’ve sometimes had a narrow disruption. Nothing haphazard… derived information and are, of definition for what “disciplining course, more focused on our The ER notation also means that employees” means. In the example client’s concerns. every one of our officers and below, it becomes evident that there supervisors has current certifica- The “R’s” this client identified are are more ways to accomplish changing tion for CPR and AED use –all are reflected in our officer training behavior than we might consider at first glance… To look at the “return” his “Did you talk to Ms. Bronson?” asked the account manager, with company gets, this client a great deal of concern in his voice. I answered: “Yes, why are uses a different version of you asking?” the three R’s: PR, HR and He went on to describe the huge change in her behavior that ER. In this case: Public he’d noticed in just one day. Ms. Bronson was personable Relations, Human Resources and smart and he believed, quite capable of handling the assignment and Emergency Response. at the executive floors for an international conglomerate where she was stationed. However, she prepared for service in life-critical program for his facilities and in was too friendly and casual with emergencies. post orders we developed under everyone which took away some his direction. The net result has of the professional demeanor From our end as the contractor, given him relevant, specific and required for the setting. and as part of our value-added ‘prove-able’ material to bring approach, we arrange periodic forward when presenting budgets Now, a day after my phone meetings for the client with an and seeking funds for upgrades conversation with her, she was independent consultant who has and enhanced security programs. still just as capable and gracious, direct experience in a similar As noted, we’ve also added but no longer casual with everyone industry. additional benefits beyond the and far more attentive to the details that went into the assignment. So The security director has been contract. Although it may not the next question from the account able to gather some useful be classic ROI metrics, so far it’s manager was: “What did you do information as well as several been providing added support to her?” nuanced approaches to addressing when the C-Suite is viewing specific issues. security expenditures from the Simple: I asked her observations most critical perspectives. about the building and the Recently, my field personnel work she was now doing. She mentioned another “R” that this Mario J. Doyle, CPP is COO explained that she knew the client added. Probably, it's been of Doyle Security Services, Inc. building well; that her mother there since this contract began and can be reached at: had worked there for many years but it was the first time we'd all 877-377-7749 or email: for another tenant and she’d visited spoken about its significance: [email protected]. the place frequently. She felt at "RR", that’s for Road Reports. Continued on page 35

33 34 ease with the lobby officers, with are public areas and that any dogs and no smoke are allowed the layout of the building itself attempt to modify or curtail their within the confines. Drawing on and with a number of the tenants. behavior is an infringement on my experience, I have based our their rights. rules and procedures on those I then described my experience that are established public policies at the same building when I’d I have had such areas on proper- and that helps. We use the New visited a couple of months prior. ties for which I have been York City Park Regulations as a I told her how I’d tried to game responsible throughout my basis, since most people believe the system not only at the lobby career. On the property I currently that the area is public property level but went to the wrong floors supervise I have an open air they tend to more receptive to when I was testing security and plaza with tables and chairs for local laws then ‘building’ rules identified all the shortcomings use and the space is crowded and policy. This was a successful that she herself knew about, and with people almost every day, strategy in that we banned some that were a surprise to her. weather permitting. You can smoking in the plaza at the same enjoy your coffee or lunch while After we’d laughed about the weaknesses, I explained to her that part of her job was to keep me and anyone who could operate like me –but with bad intentions, from wreaking havoc on our floors because we both knew that we could get by the first line of defense, 35 floors below…. There was some silence on the other end of the phone. Ms. Bronson answered me quietly and sincerely. She said that she ‘got it’. I didn’t have to say anything more. And, from the account manager’s comments on the phone today, Ms. Bronson © Bigapplestock | Dreamstime.com - Greenacre Park Photo was now demonstrating the time as New York City banned taking in sunshine and fresh air. combination of qualities we smoking at parks and beaches. strive for in our security staff. The plaza even boasts several restaurants that enhance the We do encounter some frequent Nothing more to add… plaza experience and also bring issues that require attention, POPS Need Not their own challenges: Which are charm and diplomatic but the outdoor dining areas of the strict enforcement: loud radios, Be Pains restaurant versus the public unleashed dogs, consumers of areas? The restaurants serve alcoholic beverages beyond the By Mark V. Murphy alcohol but alcohol is not restaurants, school students allowed in the public areas… being loud and combative. What are POPS? – no not what While our goal is to have everyone Most times the incidents can kids call their dads and grandpas… enjoy the space, one person’s be resolved through patient The abbreviation is for: Privately enjoyment may be another conversation. Officers will point Owned Public Spaces. Generally person’s annoyance. to the posted signage and it these are sections of private generally helps diffuse situations. property adjoining or abutting We regulate acceptable uses of buildings that are open for public the plaza by posting signs stating Another tactic is never to have enjoyment. The status of the the rules that govern the area. just one security officer approach spaces present challenges in The signs state that no alcoholic individuals or groups; minimum policing and managing the areas. beverages, no music, no skate- two officers on all public interac Most people assume they really boarding, no roller-skating, no Continued on page 37

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36 tions. The presence of two reinforces wide Plaza, George Comfort & perhaps the busiest and most the lead officer, while providing a Sons, Inc., 825 Eighth Avenue, potentially-targeted urban center witness in the event that allegations New York, NY 10019. He holds in the world. are made against an officer’s a FDNY Fire Safety/Emergency Companies that were part of the behavior or statements. We have Action Plan Director certificates Center went from being faced with also found it is good practice to as well as a CPM. Mark’s MS overwhelming quantities of camera rotate officers to other posts in Organizational Leadership feeds and data, to receiving coherent through-out their shifts. It helps is from NYU. Reach Mark at: summaries and critical alerts when avoid stress that comes with being [email protected], something required attention for the officer continually dealing by phone at: 212.258.3765 security or safety in their vicinity. with uncooperative individuals They were able to free up limited and the same nagging issues over Thousands of resources to focus on business- and over. Data Points: A related issues. They became For those who refuse to follow the much more agile and responsive rules, abuse the property and/or Shared Approach in getting everyone ‘on the same negatively impact other’s enjoyment to Real-Time page’ whenever a critical matter of the area, our response can be emerged. escalated. Ultimately since it is Decision-Making Perhaps none of this could have private property, we can revoke By Matthew W. Doherty happened before giant data centers their right to remain and we and ‘cloud-based’ storage became communicate that. Most times We’ve had abundant information available and reasonably-priced. the individuals will leave, often and data feeds for decades thanks But this capability is here now and boasting while leaving. to computer technology, video the information sharing systems If these people continue to refuse technology and the entire digital can be scaled to work not only for to behave or leave, as a last resort, communications explosion. But huge metropolitan areas, but also we can press trespass charges and turning a wealth of input into for metropolitan communities and have the individual arrested. One meaningful material has become a industrial centers throughout the policy I developed is to file a complex task. U.S. where law enforcement and supporting deposition with the In August of 2012, private sector organizations local police. It states that ownership the New York City will press charges in situations Police Department warranting it. Generally, these and Microsoft In short, command center documents are valid for a set developed a part- personnel are able to amount of time (six months or a nership to bring year). Since the material is on file, the latest crime search, alert, and notify it can help expedite arrests when prevention exper- necessary and avoids our sending tise and technology in real-time and provide personnel to swear out an individual capabilities to actionable communications criminal complaint – which would New York’s crime mean reduced staffing from the fighting and public to multiple stakeholders property. safety initiatives. Even with all the complications, The Microsoft both inside and outside we strive to make the privately- Aware Solution is your corporate footprint. owned space to which we welcome the result of this the public something unique in partnership. Its New York City. Perhaps you will operation in New coordinate their resources and join us for an iced latte or enjoy York as the Domain Awareness information. our free summer concert series on System (DAS) empowers the your next visit. NYPD to work closely with Lower For instance, the NYPD’s Lower Manhattan Communication Center Manhattan Coordination Center, Mark V. Murphy is Director of (LMCC) stakeholder corporations part of the Lower Manhattan Security & Life Safety at World- to promote public safety in this, Continued on page 39

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38 Security Initiative (LMSI) isn’t can be modified to fit unique Looking at Art covering the entire city. But it is corporate needs, bringing a strong a networked information-sharing pedigree of sophisticated intelli- and Artifacts project designed to detect threats gence tools - well tested as noted and perform pre-operational terrorist above – and built on the Microsoft from a Different surveillance south of Canal Street. enterprise solutions most corpora- Point of View Staffed 24/7 by NYPD officers, it tions already own, such as Windows, serves as the central intake facility SQL, and SharePoint. Using Cameras in the for all information gathered by When deployed in Microsoft’s human and technology sensors Security Plan for secure cloud, Azure, Aware can be in downtown Manhattan. Cultural Institutions quite cost effective, early on and In exchange for sharing their over time. In short, command By Theodosios Kypriotis “sensor data” such as CCTV with center personnel are able to search, the city, some corporate security alert, and notify in real-time – and Whether it comes from our own directors have been offered a provide actionable communications security leaders or from a security “seat” at the Lower Manhattan to multiple stakeholders both inside consultant’s report, there’s a Coordination Center ‘table’, if and outside your corporate footprint. suggestion that we upgrade our you will. Through its networked Most importantly, this allows security system to include video systems, NYPD aggregates and you to maintain a secure corporate cameras to improve coverage in processes private and public sensor environment in a potentially particular areas of our museum. data (e.g., cameras, license plate hostile world. With newer technology, we will readers, chemical, biological, be able to view the facility’s Of course, this same approach radiological, nuclear) and tactical outer perimeter, close perimeter, when bringing together law system data (e.g., 911, dispatch). particular areas, and individual enforcement and the private sector The Department stores the objects all at once. Ideally the means everyone in an area can information and, more importantly, camera feeds will give us a clear benefit. Options exist to apply transmits appropriate and relevant picture even when weather or this across a city, a wide swathe information immediately to LMCC manpower don’t allow us to be of industrial settings or to just to stakeholders whenever doing so ‘live’ everywhere at once. And cover an organization’s footprint. protects the city and its people, camera coverage and signs that With this new, advanced approach business and infrastructure. It’s inform people that we are doing creating actionable communication truly a collaborative real time video monitoring 24/7, sometimes from thousands of data points, the partnership. also act as deterrents. ‘take away’ is that security directors What’s Ahead? can make the most of A Corporate Application limited resources while providing unprecedented We will be able to view Built on the success of the LMSI, awareness of threats and and the critical role that the problems when they can the facility’s outer Microsoft Aware solution continues be addressed in a timely to play – Microsoft and Hillard perimeter, close manner. Heintze, its strategic advisor in perimeter, particular introducing and advancing this Matthew Doherty is solution among law enforcement Senior Vice President at areas, and individual agencies and corporate security Hillard Heintze, a global departments, is now bringing a investigations and security objects all at once. commercial version to the corporate risk management consult- market. My intention isn’t to pitch ing firm that works with Microsoft here, but it’s clear that Microsoft to enhance and advance There is a plethora of video products the company plays a unique its Justice & Public Safety solutions. on the market that can meet and dominant role in advancing He can be reached at: requirements for various tasks and enterprise solutions – to the benefit 312.896.8500; at various budget points. However, of both public and private institu- matthew.doherty@hillard- there is no single perfect camera! tions across the country. Aware heintze.com Continued on page 40

39 Advances in technology move working under surveillance. And Why do by leaps and bounds every few if we do suspect internal theft or months. This means that the sabotage, then covert cameras are corporate executives, cameras of tomorrow will be better going to be in our arsenal. than today’s. But it shouldn’t world leaders Art Gallery discourage security professionals and celebrities from making purchases as Here security professionals want to choose our graduates for required. On the contrary, it just work with curators before cameras suggests that we take into account are installed inside or outside the personal protection? all the pertinent information to museum. The security professional make the best decisions on what is focuses on increasing security for available at the time we’re ready all the art galleries. The curators to move. Use all resources: litera- focus on exhibiting the art in the ture, the experiences of colleagues, most optimum way. By working material you can gather and test together, they can enhance the at trade shows, and information museum experience of the visiting from vendors to make an public and still protect the treasures. informed decision. Let’s define the term museum experience. It is the ability to view, The camera feeds can be stored on enjoy and appreciate art (object DVRs that you keep on premises or space) with no or minimal or they can be transmitted to a obstruction or interference in “cloud-based” system. The equip- relative safety and security. ment and the information developed Toward that end, cameras will be represent an investment and it mounted in ways that they provide helps to view the systems as an optimum vantage but not distract- investment from the beginning. ing from the experience itself. To earn maximum return on this Often that means cameras will investment (ROI) we’ll have to be mounted high on the ceiling maintain and service the hardware (sometimes inside the ceiling,) or regularly; stress-test the storage high on a wall and their housings • We teach the art of executive systems, etc. Equally important: will be camouflaged. protection in today’s corporate build a maintenance budget into environment your plans. This goes beyond the Exterior Camera Installations: • Our focus is prevention and planning procurement and installation Outer Perimeter and Perimeter funds you have already secured. • We offer specialty and custom courses Video equipment has to be main- We add in some other considera- • World-renowned 7-Day Program tained and serviced regularly. The tions when dealing with museums camera lenses can’t be dirty the located in landmark or historically significant buildings. We started Next class: May 17-23 very night you need to see who is trespassing. with the security professionals and then added the curators… info@ personalprotection.com Interior Cameras Now we have to get approval 212.268.4555 from Landmarks Preservation Although it can be tempting, it www.personalprotection.con Commission (LPC) as we are in may not be wise to have a large NYC. There is a permit application number of surveillance cameras process. The LPC will consider covering interior areas where there an application for one camera aren’t precious or irreplaceable installation, but they prefer to items. For instance if there isn’t see a multiyear plan. Any drilling a safe, or an area where people for camera or lighting installation are counting money, consider on any parts of the outside walls The most celebrated school in minimizing the Big Brother effect of the building must be done the world of personal protection. as much as possible. For the most according to architectural plans part people do not feel comfortable approved by the LPC.

40 And Finally… during morning rush, during lunch hours and any times Once we’ve coordinated with all Stress-training from 4:00 PM to 6:00 PM the stakeholders and gotten our when the streets are over- video systems into operation, our can lead whelmed with people. By monitors and feeds working as to better actually doing these “event- designed and our command center focused’ drills it may also running well, we have another suggestions get your team to contribute major consideration. All this better ways to address these information is useless unless there for meeting realities. Worst case, everyone are trained people who know how crises before involved now knows what to use the equipment, produce they can expect to deal with. the necessary reports and review, our teams have copy and archive the footage. It all Event-focused testing provides has to be done in a timely fashion. to face them. documentation for the security This will be going on 24/7 from department; you and your now on! It represents a portion of team are addressing ‘duty of People roll their eyes when we the way in which cultural property care’. Even more so, it helps your bring up stress-testing security security professionals contribute to people see when they panic and procedures and emergency plans. protecting and preserving artwork where they get flummoxed. It may And none of us are strangers to and artifacts so they remain part of mean that under extreme tension – doing table-top exercises trying to our heritage and will be ready to for instance a guy with a knife simulate problematic situations share with generations to come. jumps the turnstile in the lobby and potential responses. Maybe, and heads for the elevator bank, Theodosios Kypriotis is Security to improve insights into what we they are better prepared to take Manager at The Cloisters, part of will really deal with in unexpected actions to mitigate the problem! the Metropolitan Museum of Art events where what we planned in New York City. He can be doesn’t hold up, we can start out Paul F. Benne, PSP, CPOI is reached at: theodosios.kypriotis by not calling it stress-testing… president of Sentinel Consulting, @metmuseum.org LLC and can be reached at: Most of us run with thread-thin [email protected] Event-Focused security forces. Given how lean most corporations are these days, Response to Training it may make sense to management even if it seems risky to us. Rather Hostage Holding: By Paul Benne than trying for plans on a grand A Quick Look We’re now working in the hallway. scale, we can engage our teams in The power is down; whatever WIFI specific portions of an emergency Back to the there is here is overloaded. The response to help them see their emergency lights are at least keeping own ‘live’ responses rather than Origins of Today’s us from tripping over each other and dealing with theory. It can lead to Techniques the only thing that’s normal is the better suggestions for meeting number of problems coming to our crises before our teams have to Robert J. Louden, PhD, NYPD now “mobile” control center. One of face them. Retired. the first things that everyone on the We all have building evacuation team realizes is that people coming The recent terrorist attacks in plans. What assumptions are we down the hall into our test area can Paris—two simultaneous hostage making about how they will work now hear whatever we are dealing events, are a tragic and dramatic at different times during a 24-hour with… we’ve lost any confidentiality, reminder that there is risk of cycle? Better for officers to find out we’ve lost any control over the infor- siege incidents in metropolitan for themselves that even if they mation that can be passed around… centers and perhaps in your area are successful guiding everyone Although this is just one of the of responsibility. Although not as off their assigned floors and to stress test situations we work common in the western hemisphere the street, there may be no way to through with this particular client, as several decades ago, it continues guide the personnel to the assigned it’s showed that we need to do a to be a real possibility. meet-up places… It will be true better planning job. Continued on page 42

41 In 1976, psychiatrist Frederic Hacker suggested that we should be aware that hostage-type events may be perpetrated by Crusaders, Criminal or Crazies! Regardless of the motivation, as security BE SURE. professionals, we have to be prepared. YOU’RE INSURED The NYPD is recognized as the first local law enforcement agency in the US that formally adopted WITH BROWNYARD. a methodology for addressing siege events. The Detective Bureau, Hostage Negotiation Team (HNT) was formed in 1973 in response to the We’ve got insurance locked down – with terrorist hostage-holdings and assassinations at BROWNGUARD®, your risk is safe with us! the 1972 Olympics in Munich. The NYPD reacted to an international terrorist incident in Europe and created a plan for preparedness and response.

Although the plan involves numerous NYPD units particularly the renowned Emergency Service Unit (ESU) and several echelons of command and control, much of the credit for the negotiation aspects goes to then Lieutenant Frank Bolz and Detective (psychologist) Harvey Schlossberg. With over 60 years’ experience, we’ve Since that time the majority of local, county and created an iron-clad security insurance state police departments in the US have adopted program – BROWNGUARD – featuring or adapted the NYPD plan to fit their operational broad coverage to meet the unique and philosophy and resource-realities. The FBI, histori- complex coverage needs of the Security cally the lead federal law enforcement agency for many specialized activities, initiated hostage/crisis Industry. Our insurance solution is writ- negotiation research and practice soon after the ten with highly rated insurance carriers at NYPD program was launched. And, based on the competitive premiums. And our in-house models, where individual agencies do not have claims handling is unmatched. BE SURE. resources to support their own teams, they often enter into agreements with adjoining departments BE BROWNGUARD SECURE. for a mutual aid regional response. What the NYPD team learned early on was that we had to be aware of what was happening else- where and be both willing to assist others and learn from their experiences. On March 9, 1977 800-645-5820 when twelve armed Hanafi Muslim gunmen stormed three different buildings in Washington [email protected] DC and held 150 hostages it was not a surprise www.brownyard.com that DC police contacted Lt Bolz and asked for

42 advice. When the incident was Director at Georgian Court Consider this second presentation over, the NYPD team re-examined University in New Jersey. instead: policy and procedures and He can be reached at: Lawyer: Describe your training expanded the basic plan to [email protected] for this job: include responding to simulta- neous situations. Specialized Security officer: I am trained to state standards and licensed for Because the NYPD was first, and Training for armed security. I am additionally is also the largest full service trained to our corporate training police department in the US, it Armed Officers standards. was not unexpected that the basic as a Risk practices followed in routine Lawyer: Describe those standards: hostage/crisis negotiation Mitigation response were expanded to Investment Security officer: 40 hours of include additional responsibilities classroom training and an annual field qualification, plus corporate - over the last 42 years. Examples By Jonathan Mapley-Brittle include: Dealing with Emotionally required 4 hours of forced-decision Disturbed Persons (EDP); If a business is operating—then training, and a quarterly valida- Pre-deployment at High-Risk there are risks. If there is high tion plus annual exercises. Raid and Warrant Situations, value, either goods or information Lawyer: Have you ever been in and certain dignitary protection produced, then management a shoot/ don’t shoot scenario in operations. may consider armed security your training? personnel as first-line defense. The NYPD reacted to an We often find that armed officers’ Security officer: I have completed international terrorist incident training stops at the state-required 20 shoot/don’t shoot simulations in Europe and created a plan level. That may not be enough and 4 force/on force exercises for preparedness and response. if we also expect the officers as per corporate policy and as Every year as things get more to answer certain threats with reflected in my training records. complex on a global level and bullets. the world ‘shrinks’, we are likely A response to a risk is not a class to find that what were ‘foreign’ Consider the following situation: or a seminar; it is a combination concerns are now at our shores An incident on-premises required of developing a plan, communi- again. The change that character- armed response. Now there cating a plan and exercising izes the current wave of Islamic is litigation and a member of terrorist hostage situations is your security force is being that killing hostages is part of questioned. If armed officers the plan. The negotiation part Lawyer: Describe your training are part of your of the issue may be keeping the for this job: assailants occupied for sufficient requirements it time so that law enforcement Security officer: I am trained to can be worth can get to the best locations state standards and licensed for to intercede or consider other armed security. getting them that options. Lawyer: Describe those state extra, hands-on Whether the procedures devel- minimum standards: oped in the 70s or their more training. Security officer: 40 hours of modern versions are being classroom training and an annual applied, what started with field qualification. individual and collective tasks NYPD has become crucial in US in realistic and demanding envi- policing—and all is in the hope Lawyer: Have you ever been in ronments. If you expect people of possibly protecting lives. a shoot/don’t shoot scenario in to make timely decisions under your training? Robert J. Louden, PhD, NYPD stress without experience from realistic training, it may be that Retired, and ASIS NYC member Security officer: No but I was you are involved in the first is a Professor and Program briefed on use of force. Continued on page 45

43 44 presentation you read above. For years, skiers and Artic explorers past the kidneys. This ensures better emphasized using layers of clothing circulation. Another important If armed officers are part of your as the best approach for retaining part of dressing for warmth is requirements it can be worth warmth. Yet there is more to keeping covering up the head. A knit cap getting them that extra, hands-on comfortable than using the tradi- with Thinsulate woven into it goes training to bring your litigation tional three layers. And although a long way toward retaining heat. risk profile closer to the second your budget may not include presentation you read above. The winter also brings shorter Iditarod-designed gear, there are days. Adding a certain amount Jonathan Mapley-Brittle works ways to help your team without of reflective tape to shirts, jackets for King-33, a consulting firm extreme expenditures. or headwear is a must for your that specializes in training armed If layer-one is what’s closest to the uniform specifications. An easily officers. He can be reached at: body, the base layer (and perhaps identifiable employee is a safer [email protected] other layers) should feature wicking worker. abilities. When you are wet, you Cold Calls— Protecting your security team are more likely to be cold. Wicking from the elements is a year round What Counts When technology removes the moisture endeavor, but facing the cold can Choosing Outside from the skin and helps it to evap- be especially stressful for employees. orate away from the body. A cotton Apparel for Winter If you have any questions, please shirt as a base layer, without wicking, feel free to call us at 800-682-1606. and Beyond is the opposite of what your team By Dan Mendelson should wear. Look for durable knit, Dan Mendelson, President of wool and polyester garments. Unitex Direct in Michigan, Winter 2015 presented record Wicking is also a factor for consid- provides uniforms and equipment snowfalls and cold. Now as the eration in shirts and even outer- for security personnel. He is on thaw is underway, some important wear layers, but is a must-have the Security Services Council for lessons of the season can help you as the base. ASIS International and chairs the have a healthier, more resilient Membership Committee. Reach The next layers may be your regular security team for the rest of this Dan at 800-682-1606 x 226 or at uniform, but for the outermost year and going forward. [email protected]. garment have an insulating and then Making a an outer barrier layer. Consider jackets with Difference an insulated zip-in and a wind-breaking out By Don Davis layer. This style allows My role within Baker Hughes is the item to be used in to measure and provide solutions multiple seasons. The to manage risks globally across insulation layer can the enterprise. Baker Hughes be wool or fleece if provides technology and services that is an option for that enable oil and gas companies your organization. to bring safe, affordable energy The outer-most layer to the world. With revenue at is your last line of $24.6 billion, the company operates defense: water and in more than 80 countries and If your officers are out in the cold wind chill protection are important employs approximately 62,000. for all or portions of their shifts, elements. there are some inexpensive, effective When I took the position as approaches that will help keep the Conventional wisdom also applies Technical Security Manager, I team alert; may reduce the use of here as far as what body parts to had very high aspirations and sick days and will improve their cover up. Your employee’s core is immediately began to build the comfort while they perform tasks covered in layers and that’s great. security program to meet the in tough weather. But how long should the outerwear goals I envisioned. First, I be? We advise it covers at least Continued on page 47

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46 developed core criteria and stan- Alarm systems alerted law The IT group also understood the dards for equipment and systems enforcement to incidents, and benefits of logical and physical that would meet our current that led to apprehending perpe- integration. Most importantly, requirements and allow us to add trators. On an employee level, we the company’s top leadership capability in the future. I proudly were able to get a culture adopted understands that the security laid out my plan and was confident where employees are comfortable procedures now in place enable there would be a good outcome. alerting managers when they see us to operate with greater safety, Of course, I needed money to suspicious behavior. In turn, critical to our insurance ratings team managers are comfort- and policy costs. able seeking counsel on We’ve standardized security managing security risks. The company’s designs and technology with full top leadership So what happened? There support from top management. were obstacles: acquiring It’s allowed us to cut certain understands that funding, employees experi- overhead costs which contribute the security encing difficulty adhering to operating income. We do to new established guide- have to work continually and procedures now lines, etc. Yet, there were proactively to maintain current many things that the security systems so that costs are controlled in place enable us program improvements we and we stay ahead of the curve. to operate with instituted did accomplish. We also have to stay attuned so The changes made a differ- that when something can be done greater safety. ence to the program and better or more cost effectively, the organization overall. I we make the updates. credit much of the success meet these goals, but, unfortu- My advice to others: to a great group of security pro- nately, there was no prepared fessionals within our department budget to help me fulfill my • Always look at proposals with who responded with energy and objectives. Additionally, there an eye to the company’s bottom commitment to the changes we were the usual obstacles with line – Focus on saving dollars made. The security team was ranked change management. Getting not pennies #1 in 2012 and 2014, and #2 in individuals to receive and comply 2013 in the Security 500 survey. • Build a foundation of policies with the new policies was a feat. that allow you to consistently Also, since the program I developed Our successes were proof that explain your risk-mitigation had to be sustained over time, good ideas can come to fruition. initiatives without budget and key personnel Our accomplishments included I was at a loss for how I was documenting our risk analysis • Implement change one step at going to champion these efforts process. That led to enhancing a time for the future. our facilities’ overall protection. • Build partnerships within your Reality hit like a sledgehammer. The policies, procedures and business; not only with peers, but It was difficult to accomplish standards we instituted encour- with management. It’s hard but what I needed to do and it was aged conversations with senior it’s valuable tough to respond quickly to business leaders about risks and • Establish strategic, mutually some requests. My program was the risk mitigation measures that beneficial partnerships with nowhere near as established as had to be put in place. Within the vendors and build a network of I’d expected it to be. Yet even the organization, we earned respect peers that have similar roles program parts that I was able to and understanding from the core institute made a difference. groups, and since the real estate Don Davis is Technical Security group was impressed with how Manager at Baker Hughes Our electronic physical security we defined and explained our Enterprise Security. He can be systems assisted in preventing requirements, they provided the reached at: 713.466.2391 or email security incidents by capturing necessary resources to enhance to: [email protected] suspicious behavior so it was security at our facilities. Continued on page 49 easier to see, record and review.

47 THE SECURITY FIRM OF CHOICE IN AMERICA’S TOUGHEST PROVING GROUND

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Visit us on the web: www.csecurity.com 48 Honoring the fastest growing occupations in the officers in the last several years, United States. There are approxi- I’ve come to appreciate the contri- Protectors mately 1.1 million private security bution each one makes to a sense officers working across the nation – of security that allows us to go Matthew W. Horace far outnumbering American police about our regular business without Being immersed in the security officers. Some 600,000 private always checking our 6 and feeling industry each day, it sometimes security officers are outsourced ill-at-ease. by organizations—working for takes another colleague to remind In actuality, security personnel specialized security companies us that it is easy to forget to honor throughout the United States hired by clients to secure and those who protect us all: the safeguard military bases and protect their premises, employees, “Protectors of the Protectors”. government facilities housing our and visitors. We don’t always consider the nation’s federal law enforcement individuals, the men and women If we factor in the number of officers and civilian workforce. who actually provide the day-in- corporate and private security It is almost as if we’ve come full day-out security services that professionals like CSO’s, analysts, circle, acknowledging that it is make a difference in how we feel directors, program managers, and critical to employ private security about our safety in workplaces others who support small, medium personnel to ensure security for and the commercial buildings and large corporations, the overall citizens in their daily activities as where many of us spend our number of people who are respon- we’d have expected for landed waking hours. sible for our safety and security is gentry centuries ago. I’ve seen the term Security narrowly staggering. defined as: “the state of being Our private security protec- protected or safe from harm; tors are at the front lobby things done to make people or desk when we come to work; places safe; the area in a place they are at the x-ray screen- (such as an airport) where people ing device before we gain are checked to make sure they entry to the elevator banks; are not carrying weapons or other they are patrolling the fire illegal materials.” stairs and perimeters of Security is a necessary element in our buildings – like a back- our democracy. Beginning with ground orchestra to our the revolutionary era, we formed daily activities. armies and militias to “Protect We tend to honor those Freedoms” from tyranny and working for government injustice. After all, royalty and agencies or the military more © Lsantilli | Dreamstime.com - Security Guard Photo land barons have always had frequently than we do those For those of you who work in the private security forces. As any who we see every day and inter- private security field, shoulders student of the subject knows, it was act with on a regular basis. But the square, uniforms tight, eyes bright, later in history that public policing security officers covering huge professional and proud, and above and public law enforcement manufacturing and storage facilities all committed to being our protectors became the norm. and local amusement parks perhaps of safety and security –thank you. play When global terrorists suggest We honor you and ask that you just as important a role in how we that Jihadists attack US gathering continue to offer us the best of connect with our ‘freedom’ as do places such as our malls and your service. shopping centers, we begin to look the military and law enforcement toward the private security indus- officers we interact with on any Matthew W. Horace is Senior try to ensure our safety and pro- visit to the US Capitol. Vice President and Chief Security Officer at FJC Security Services. tection from destructive elements. As someone who has worked He can be reached at: with thousands of private security Private security is one of the 516-328-6000 ext. 1161

49                       

    

                            

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50 OPEN TO ALL: BALANCING SECURITY AT A PUBLIC LIBRARY

By the Toledo-Lucas County Public Library Team

Back in 2008, then-U.S. Presidential customers and Vice Presidential hopefuls from infants Barack Obama and Joseph Biden to senior Jeff Sabo, the Security Coordinator, greeting President Obama. visited the Toledo-Lucas County citizens,” said Public Library. The main library Sabo, reflecting on the start of his “Many traditional security functions building had some Ohio significance now 11-year role. focus on locking things down and since this was the first public library securing a facility, but here, we’re Sabo’s team includes several off-duty in the State. For Jeff Sabo, the open to all. No metal detectors, no members of his community’s Security Coordinator, whose bag checks, so we always have to Toledo Police Department and the previous experience included be vigilant about our surroundings. Lucas County Sheriff’s Department. being a suburban police officer in Where else can you go and have There is also 24-hour dispatch and community affairs crime prevention, that kind of access,” said Sabo, a road patrol. it meant coordinating his 22-member while adding: “We do have armed security team to work with all the “You make assumptions about and unarmed officers on the team. federal and state law enforcement working in a public library—at Moreover, it’s about having rules groups that now arrived on-scene. least I did when first accepting and regulations that are formed, this new position. I was thinking but non-biased and enforcing This particular library system has it was going to be a little slower. them fairly and diplomatically over 3 million visitors a year and I asked myself: ‘What will I do ...being respectful in our approach the 177-year-old Main Library when I get there? Will I miss to each customer. In most cases it is downtown headquarters with out on being involved with law works, but every now and then we another 18 neighborhood branches. enforcement functions?’ That has implement a suspension process, “I knew I’d have responsibility for not been the case… I have plenty suspending customers anywhere some 400 staff and a multitude of to do,” said Sabo half-jokingly. from one week to a year.”

51 ASIS NYC Chapter Annual Golf Outing Monday June 8th 10:30AM to 9PM

© Epicstock | Dreamstime.com

The Village Club of Sands Point 516-944-7400 Reservations on a first come first paid basis $1000 per foursome Full Lunch BBQ Buffet 12 PM Sharp Shotgun Start 6-9 PM Cocktails and Dinner

Contact: Lynn Brown c/o Secure Access 38 West Park Ave. Long Beach NY 11561 Tel: 516-623-7500 Cell: 516-384-9447 Fax: 516-706-5530 [email protected]

52 Sabo added: “In the words of off without a hitch. library philanthropist (Andrew) They are in my Carnegie, everyone is equal at the location and this library, thus, everyone needs to could make or break be treated with the same level of me’,” admitted Sabo. respect. Our training for officers Although he had includes balancing law enforcement worked a few with demonstrating good customer details with Secret service. Most of the people our Service in the past, officers interact with, they know it was never on them by name.” such an important Back to 2008: Sabo was called into and large scale as the Library Director’s office and this. Security team overlooking outdoor rooftop of Main Library. there sat several Secret Service “We had many meetings and they because it does have an important agents. They’d visited the Main were looking for any security place in the community. And how Library—the system’s headquarters breaches that would be a concern. he and his team regularly provide a and established a plan for that Even my own staff was required customer-focused security program upcoming visit by the running to undergo background checks is also important to the visitors. mates… and the FBI did a background “We have a unique sense of security “They outlined what we would do check on me,” he recalled. “I hand- and safety. When an incident and who my team and I would ed the keys to the building over to comes up, we address it. A public work with. In my mind Secret Service. This experience was library is like a mirror reflecting… I was thinking ‘this visit has to go life-changing for me.” it’s an extension of that part of the Sabo worked city or community it serves. While directly with the security is important to a public Secret Service field institution, customers still need agent in charge to feel like they are a part of the and in turn was system—these unique experiences allowed access and striking this balance is one of alongside that the most rewarding parts of my agent. Obama and job,” said Sabo. Biden spoke on Jeff Sabo is Security Coordinator, the Civic Plaza Toledo-Lucas County Public outdoor rooftop of Library and can be reached at: Main Library on a [email protected] sunny August day. About 400 people attended. As Sabo noted, the Library was chosen Obama speaking on the Civic Plaza outdoor rooftop of Main Library.

53 Exhibitor’s List and Booth Numbers

Exhibitor Booth Exhibitor Booth

Access Credential Systems 341 John Jay Online 232 Action Bullet Resistant Inc. 212 King 33 622 AD INFO 220 Kratos Public Safety & Security Solutions 625 AlliedBarton Security Services 410 Kwantek 203 Altronix 318 Langbaum Associates, Inc. 527 Arecont Vision 508 Lenel Systems International, Inc. 503 Armortex 606 Metro One Loss Prevention Services 342 Assa Abloy 416 Metrocom NYC 528 ATI Systems 217 Middle Atlantic Products 614 Autoclear 520 Milestone Systems 406 Automatic Systems 202 MOBOTIX Corporation 619 Aventura Technologies, Inc. 423 Morse Watchmans, Inc. 211 Avigilon 408 MSA Security 506 Axis Communications 311 Napco Security Technologies 628 B&H Photo, Video, Pro Audio 433 NYPD SHIELD 633 Boon Edam 522 On-Net Surveillance Systems, Inc. (OnSSI) 319 Briscoe Protective Systems Inc. 322 OpenEye 618 Building Intelligence 511 Optex Inc. 510 Celayix Software 411 Orion Entrance Control, Inc. 640 Chemring Sensors and Electronic Systems 613 Palmieri Associates/Bosch Security 526 Dakota Alert, Inc. 224 Photogram Technologies 208 Detex Corporation 323 PPM 437 Digital Watchdog 536 PrintScan Fingerprinting 209 DIRAK 623 Protech 617 DoubleRadius, Inc. 309 Protection 1 621 Eastern Communications, LTD 631 QCC Global Ltd. 328 Elmridge 429 Rapiscan Systems 216 Emergency Skills, Inc. 237 Real-Time Technology Group 332 Exec Security TSCM 336 Salient Systems 317 Executive Protection Institute 337 Securitas USA 207 F.M. Valenti, Inc. 321 Securitech Group, Inc. 315 FJC Security Services Inc. 608 Siedle Security 307 FLIR Systems, Inc. 434 Signal 88 Security of New York/New Jersey 535 G4S Secure Solutions (USA) Inc. 333 SIGNAMAX, INC. 532 Gem Electronics 204 SkySaver 221 Genetec 419 Smiths Detection 306 Geofeedia, Inc. 229 Southwire 236 George Washington University 626 SW24 518 Guardian 8 210 TC Services USA Inc. 435 Guardsmark, LLC 407 TEAM Software 632 HID Global 326 The Port Authority of NY and NJ 222 Hikvision USA 340 Thomson Reuters 310 Hitachi Cable America 230 Total Recall 303 Hitachi Data Systems 228 TrackTik 316 IDESCO Corp 415 Tyco Integrated Security 507 IDV Solutions 436 Tyco Security Products 603 IL Solutions LLC 219 U.S. Postal Inspection Service 609 iMapData Inc. 314 U.S. Security Associates 421 IndigoVision 427 UniPro Uniforms 420 Insulgard Security Products 227 Unitex Direct, Inc. 206 IPVideo Corporation 517 Visitor Pass Solutions by Data Management 409 Jobana Technologies International Ltd 629 Vivotek 620 John Jay Alumni 234 List as of March 26, 2015

54 Celebrating 25 Years!

55 Trade Show Committees

Trade Show Chairman Exhibitor Committee Website Management Ray Dean Co-Chairs: Chair: Mark Berger Rich Patti Executive Committee Bernie Jacobs Show Coordination Chairman: Member Co-Chairs: Craig Schwab Ingrid Balady Larry Seltzer Vice Chairman: Charlie Scholl Lynn Brown Charlie Scholl VIP and Dais Committee Members: Treasurer: Co-Chairs: Maria DiCarlo Cofell Don Francisco Don McGuire Michael Hymanson Secretary: Keith Mulcahy Jim Kitchen Steve Sacchetti Members: Richard Lieberman George Anderson Joette Faherty Mark Markett Ray Dean Jessica Hagstrom Arturo Mendez Erica Harrison Ken McGuire Kevin O'Brien Raffie Saleem Larry Loesch Security Director Magazine Jodi Weiner Rich Patti & Media Relations Dan Woods Editor: Erica Harrison Advertising, Design & Production Don Blauweiss Diane Dudzinski CALENDAR OF EVENTS ASIS When a cop needs help hecallsESU NYC 2015 Detectives call TARU or the ComputerCrimes Squad

June 8 Who doyoucall for help? 2014 ASIS NYC Golf Outing For Digital Files,ComputerForensics, The Village Club at Sands Point E-Discovery and IncidentResponse September 18 Business Professionals Call: Member Networking Event Battery Gardens, NYC

October 16 Luncheon at Rosie OʼGradyʼs www.CyberDiligence.com November 20 Annual Breakfast and Learn 575 Underhill Blvd, suite 209 Syosset, N.Y. 11791 TBD (516) 507 – 4322

December 18 Over 100 years LE experience

Holiday Event Yalkin Demirkaya,President Hard Rock Cafe/Times Square David Kondrup,VPStrategic Initiatives

56 AS100 Sensor KS100 Server Cabinet Lock IN100 Commercial Lock

Easily secure everything from doors to drawers A100 Keyless Entry Control for R100 Reader for Glass, Aluminum and Glass Doors Stone and Brick Surfaces

M100 eCylinder for Retrofit Applications K100 Cabinet Lock PR100 Institutional Lock Copyright © 2015 ASSA ABLOY Inc. All rights reserved. ABLOY Copyright © 2015 ASSA

Visit us in booth #416 to learn about our full spectrum of innovative solutions including:

• Mobile Keys featuring • Integrated Wiegand Solutions • Key Management Systems Bluetooth® Technology • Access Control Components • K-12 Security Upgrades • IP Enabled Products • eCylinders • Sustainable Building Solutions

IntelligentOpenings.com

Technology Partners:

Available from ASSA ABLOY Group brands: ADAMS RITE | HES | MEDECO | SARGENT | SECURITRON