A Special SFGSM Analyst’s Take Ensuring Quality Customer Service Performance in the Global Insurance Segment Written by Bill Pollock ServicePower.com Enabling InsurTech Organizations to Enhance your Customer’s Experience and Boost their Bottom Line August 2018 Bill Pollock Putting Things Forward from the Perspective President & Principal of the Global Insurance Industry Consulting Analyst Strategies For GrowthSM / The results from research analyst firm, Strategies for PollockOnService Growth’s 2018 Warranty Chain Management Benchmark Survey clearly reveal that insurance organizations that have either implemented a new warranty management solution or, at the very least, upgraded their existing solution, are now experiencing an average of up to 10% improvement in warranty claims processing times, as well as commensurate upticks in customer satisfaction and the overall customer Westtown, Pennsylvania USA experience. +1 610-399-9717 As many of these implementations are now supported by
[email protected] state-of-the-art Artificial Intelligence (AI) technology, those www.PollockOnService.com organizations that have taken this path benefit twice – from both the improved functionality of their “new” warranty management systems, as well as the introduction of AI technology into their business operations. A SPECIAL SFGSM ANALYST’S TAKE 1 “The insurance segment will continue to be highly dependent on the introduction of new technology into their business operations and, as a result, will be searching for vendors and solutions that will ease their