A Guide to Living in Saitama
Chapter 12
Consultation Services
Saitama’s Prefectural Mascot Kobaton 1 General Consultation 2 Specialized Consultation
1 General Consultation
Name/Location Telephone/URL Languages Days Hours Saitama Information 048-833-3296 Japanese Mon – Fri 9:00 – 16:00 & Support English ＊Except National http://www.sia1.jp Spanish (3F, Urawa Godo Chinese Holidays and Chosha, Saitama /foreign/advice/ Portuguese during the New Year's Prefecture) Korean Holiday (within the Saitama Tagalog Period International Association) Thai Vietnamese ＊In-person * If you are at a public Indonesian consultation office, such as city hall, and are having trouble Nepali s on the communicating, ask the immigration staff to call the above system, office. The office will labor, legal provide telephone intermediary issues and interpretation. welfare, require appointmen ts.
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A Guide to Living in Saitama Name/Location Telephone/URL Languages Days Hours Saitama Prefectural 048-600-3800 Japanese Mon - Sat 10:00 - 20:30 Gender Equality Center closed “With You Saitama” http://www2.pref.sait Holidays, 3rd ama.lg.jp/withyou/ Thursday of * Consultations regarding every month interpersonal relations, and during family, spouses, the New domestic violence, and Year’s various other issues you holiday may be facing period Ageo City Hall 048-775-5111 Spanish Mon: 1st, 9:00 - 12:00 Hello Corner (ext. 810) 2nd, 3rd, 5th 13:00 - 16:00 Mon: 1F 3rd Annex English Sat: 4th 9:00 - 12:00 Sat: Meeting Room 501, https://www.city.age Chinese 13:00 - 16:00 Honchosha o.lg.jp/page/4-hc.ht Portuguese ml Iruma City Hall 04-2964-1111 English Tue 9:00 - 12:00 Jichi Bunka Department (ext. 2146) 2nd/4th Fri Spanish Wed *scheduled to be open http://www.city.iruma Chinese/English 1st Thu .saitama.jp/kurashi/s oudan_madoguchi/g aikokujin_soudan/ga ikokujinsoudan.html
International Exchange 049-228-7723 Japanese, 1st and 3rd 13:00 - 18:00 Center, Kawagoe City Vietnamese Sun Hall Japanese, 2nd & 4th (5F, Kurasse Kawagoe http://www.city.kawa Chinese Mon Bldg.) goe.saitama.jp/shise Consultation 4th Sat i/shinogaiyoshoukai/ kawagoe/shimai_ko regarding status of kusaikoryu/koryucen residence ter.html (in Japanese) 049-224-5506 Legal Consultation Every 4th (in Japanese; Friday Appointment reservations accepted) 15:00 - 17:00 Kawaguchi Multicultural 048-227-7607 Japanese, English, Tue – Sat 9:30 - 12:00 Coexistence Office, (M4 Chinese, Korean, *closed for 13:00 - 17:45 floor, Cupo-La main https://www.city.kaw Vietnamese, Holidays building) aguchi.lg.jp/soshiki/0 Nepali, and New * Basic consultation on 1060/020/4/3584.ht Indonesian, Year’s ml daily living Tagalog, Thai, Holidays Portugal, Spanish
Kawaguchi City Hall 048-258-1110 Japanese Every Thu 10:00-12:00 Honchosha、Civic English 13:00-16:00 Chinese Division Business Trip Turkish Counter（Shimin-Ka Shucho Madoguchi） １２-２
A Guide to Living in Saitama Name/Location Telephone/URL Languages Days Hours Kawaguchi City Hall: 048-258-1110 Japanese Every 1st 13:30 - 16:00 Foreign National (Citizens * Appointment and 3rd Consultation Required Residents' Consultation Office) Wednesday (For general procedures) * Notary public consultation Omiya Ward Office, 048-646-3097 English, Mon 9:00 - 12:00 Saitama City (Citizen's Tagalog Consultation Korean Tue Room) English, Wed Portuguese Chinese Thu Saitama Tourism and 048-887-1506 Japanese Mon – Thu 10:00 - 17:00 International Relations *Except for (reception until Bureau (STIB) https://www.stib.jp/k holidays 16:30) International Exchange okusai/consult.shtml Chinese Tue 9:00 - 12:00, Center *Except for 13:00-15:00 (Public Corporation) holidays (reception until
14:00) 9th floor of Comunale (PARCO), across from English Wed 9:00 - 12:30, 13:00 - the East Exit of Urawa *Except for 14:30 (reception holidays Station until 14:00) Korean Thu 9:00 - 12:00, 13:00 - *Except for 15:00 (reception holidays until 14:00) Soka City Hall 048-922-2970 English, Chinese, Mon, Wed, 9:00 - 17:00 Intercultural Information *(Reservation Fri Corner http://www.city.soka. required) Spanish, saitama.jp/cont/s140 Korean, Thai, 2/ French Tue,Thu By appointment 010/020/030/01.html
Tokorozawa City Hall 04-2998-9092 Chinese Every 1st 10:00 - 12:00 Citizens Consultation &3rd Thu (check in until 11:30) Department English Every 2nd & 4th Thu
Hanno City Hall https://www.city English 1st/3rd 9：00 - 12：00 Community Activities .hanno.lg.jp/articl Thu
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A Guide to Living in Saitama Name/Location Telephone/URL Languages Days Hours Support Division（Chiiki e/detail/3579 Spanish 4th Thu Katsudo Shien-Ka） Email: [email protected] g.jp Shiki City Hall 048-471-1111 English 1st/3rd Tu 10：00 - 12:00 Citizen’s Activities (ext. 2145) Chinese 1st Thu 14：00 - 1６:00 Promotion Department 3rd Mon 10：00 - 12:00 （Shimin Soudan-Ka） Vietnamese 3rd Fri 14：00 - 1６:00 Toda International 048-434-5690 Chinese, English, ①Tu～Sun ①８：４５-１７：３０ http://www.toda-tifa.j Friendship Association (*Reservations (TIFA) p/news.html Required:
(Public-Interest Korean, Thai, Foundation) Spanish, 2nd floor of Toda City Hall Portuguese, Nizominamichosha Indonesian, ①Life Consultation Tagalog, French,
Counter for Foreign Nepali, Romanian, Residents Vietnamese Mongolian Hindi ②Law Consultation for ②Every ②※３ Sessions Foreigners month １４：００- 2nd Wed １５：００- (appointme １６：００- nt needed a day before by 12:00) Higashimatsuyama City 0493-23-2221 Japanese Mon - Fri 8:30 - 17:15 General Affairs Division (ext. 275) English
Honjo City Hall 0495-25-1158 Japanese Mon - Fri 8:30 - 17:15 (General Inquiries from Foreigners)
Fujimi City Hall 049-251-2711 English, Chinese, Thu 13:00 - 16:00 Fujimi City Hall Korean, Tagalog, Spanish Fujimino City Hall 049-269-6450 *Confirmation Mon - Fri 13:00 - 16:00 (Fujimino required about the International languages Culture Exchange provided Center)
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A Guide to Living in Saitama Name/Location Telephone/URL Languages Days Hours Miyoshi Town Hall 049-269-6450 Mon 10:00 - 13:00 (Fujimino Thu 13:00 - 16:00 International Culture Exchange Center) Fujimino International 049-269-6450 Mon - Fri 10:00 - 16:00 Culture Exchange Center 049-256-4290 http://www.ficec.j p/ 119 Network for 090-3009-3619 English, Spanish, Consultatio 19:00 - 21:00 Foreigners Portuguese n in person (in the International URL on Services Center of the http://119network. Tuesdays Saitama YMCA) jimdo.com/ Phone 9:00 - 19:00 consultation Email as needed gaikokujin119@y ahoo.co.jp The Association of 045-211-1788 Japanese, Monday - 14:00 - 17:30 Nikkei & Japanese saitran@jadesa Portuguese, Friday Abroad s.or.jp Spanish
(Foundation)
2 Specialized Consultation
Name/Location Telephone Languages Days Hours Saitama Bar Association 048-710-5666 Japanese Appointments Legal Counseling Service http://www.saiben. (Appointment taken: or.jp/foreigner.html Required) Mon - Fri, 9:00 - 17:00 Sat 9:30 - 11:30 Consultation: Wed, Fri 13:00 - 16:00 Houterasu Saitama 050-3383-5375 Telephone: Appointments 9:00 - 17:00 (Legal Support Center, Japanese only taken: Saitama Branch Office) https://www.houteras Visit: Mon - Fri Depending on the nature u.or.jp/chihoujimusho/ Appointment *No weekend of the inquiry, we are able required. service saitama/index.html to provide information on Interpreter for an Consultation: 13:00 - 16:20 Japan's legislative 0570-078312 appropriate Every 2nd and systems or bar （FromＩＰ phone, language will be 4th call associations free of cost, arranged. Wednesday 0503383-5375) to help resolve the *No weekend problem (telephone service charges apply). Closed for Holidays & New Year’s Holidays
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A Guide to Living in Saitama Name/Location Telephone Languages Days Hours Houterasu Multilingual 0570-078377 Telephone: Telephone 9:00 - 17:00 Information Service Chinese, consultations: (Japan Legal Support English, Spanish, Mon - Fri Center, Multilingual Portuguese, *No weekend Information Service) Korean, service Vietnamese *If you require multilingual Tagalog, assistance, Houterasu is Nepal, Thai able to provide information and make counseling appointments via interpretation (telephone charges apply). Bar Association 03-5979-2880 (By telephone) Mon - Fri 9:30 - 17:00 Tokyo Public Law Office, Japanese Japanese, http://www.t-pblo.j English, French, p/fiss/j/ Spanish Chinese English (In person, by http://www.t-pblo.j appointment) p/fiss/ Japanese, English, French, French Spanish, http://www.t-pblo. Chinese service jp/fiss/French.html available without interpreter. Spanish *For other http://www.t-pblo.j languages, an p/fiss/spanish.html interpreter for your native Chinese language will be http://www.t-pblo.j arranged. p/fiss/chinese3.ht ml
Saitama Prefectural #9110 Japanese Mon - Fri 8:30 - 17:15 Police Headquarters General Support Office or 048-822-9110 * On weekdays after 17:15 and (Consultations, opinions, (Dial telephone on weekends and holidays requests, etc. concerning and IP phones on (including the New Year police activities accepted) which #9110 does Holiday Period) : not work, please Automatically transferred to the call 048-822-9110) Saitama Prefectural Police Headquarters. Saitama Prefectural Police website: http://www.police.p ref.saitama.lg.jp
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A Guide to Living in Saitama Name/Location Telephone Languages Days Hours Saitama Prefectural ①0120-381-858 Japanese Mon - Fri 8:30 - 17:15 Police Crime Victims (Consultations for (Except for Support Center victims of crimes Holidays) and accidents as Lamza Tower 3F well as their family 1-10-1 Numakage, members) All day Minami-ku, Saitama-shi *After 17:15 ②#8103 and Saturdays, Sundays, (Sexual Crime Holidays, the New Year Holiday Damage Dial Period: (Heart-san)) Automatically transferred to the or Saitama Prefectural Police 0120-83-8103 Headquarters. (Consultations for those who have suffered sexual crime as well as their family members)
Saitama Prefectural Police website: http://www.police.p ref.saitama.lg.jp Saitama Prefectural Police 048-865-4152 Japanese Monday - 8:30 - 17:15 Youth Support Center (Parents/guardian Saturday (Lamza Tower 3F, 1-10-1 s) (Closed Numakage, Minami-ku, 048-861-1152 holidays) Saitama) (Youth)
(We offer counseling Saitama services to children, their Prefectural Police parents and guardians, website etc., regarding various http://www.police.p adolescent issues, such ref.saitama.lg.jp as delinquency, running away from home, bullying, etc.)
Railroad Police Unit, 048-641-0599 Japanese Call anytime 24 hours a day Saitama Prefectural *In some Police Headquarters instances, male police officers *Consultations provided may handle regarding complaints of cases. molestation trains or in railway facilities
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A Guide to Living in Saitama Name/Location Telephone Languages Days Hours Saitama Legal Affairs 0570-090911 Chinese, Korean, Mon – Fri 9:00 - 17:00, Bureau English, Filipino, (excluding Portuguese, Holidays & *Consultation for Vietnamese New Year’s foreigners’ human rights Nepali Holidays Spanish Indonesian Saitama Prefectural 048-600-3800 Japanese Mon - Sat 10:00 - 20:30 Spousal Violence (Closed Counseling and Support holidays, 3rd Center (in the Saitama Thu of every Prefectural Gender month, and Equality Center) New Year’s Holidays) *Consultations for female victims of violence from men (husbands, boyfriends, etc.) Saitama Prefectural 048-863-6060 Japanese Mon - Sat 9:30 - 20:30 Spousal Violence Sun and 9:30 - 17:00 Counseling and Support holidays Center (Guidance Center (excluding for Women) New Year’s)
*Consultations for female victims of violence from partners or friends, etc.) Foundation for the Indochinese Japanese, Mon - Fri 9:30 - 17:00 Welfare and Education of refugees and English, French, the Asian People, refugees under the Burmese Refugee Assistance Refugee, Third *Please ask in Headquarters (RHQ) Country advance if you Resettlement require 0120-090-091 consultations in other languages Korean Residents Union 048-831-3959 Japanese, Mon - Fri 9:30 - 17:00 in Japan (Mindan) Korean Saitama Prefecture Regional Headquarters Saitama Korean Hall (Mindan Saitama)
*Consultations for Koreans in Japan and introduction of Korean culture *Consultations are not available on national holidays and during the New Year's holiday period unless otherwise stated.
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