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Copyrighted Material 21_743593 bindex.qxd 9/13/05 12:05 PM Page 265 Index Aberdeen Group, IT spending forecast, Applied information economics (AIE), 28 137, 138, 161–164 ABN-AMRO, 107, 227, 247 praise, 163–164 Accountability Arguments/specializations, 184–185 concepts/promises, 41 Arthur, W. Brian, 80–82 forms, 1–2 Arthur Andersen, fanaticism, 21 responsibility, 10 Auditing, dissemination, 8 Accountants, 235 Autonomic computing, 33–34 Accounting, dissemination, 8 Action, implementation, 171 Babble, limits, 63–68 Activity-Based Budgeting (ABB), 142 Balanced Scorecard (BSC), 88, 104, Activity-based costing (ABC), 11, 43, 138, 159 70, 137 criticism, 159–160 advantages, 152 development, 241 criticism, 158–161 portfolio approach, 111–115 implementation, 143–150 usage, 236 IT relationship, 150–153 Barclays Bank, fanaticism, 21 portfolio approach, 111–115 Bartelsman, Eric, 54, 57 price, 150–153 Behavior refinement/parameterization, desire, blind spot, 172–174 145–146 factors, 170 scenarios, 145–146 importance, 243–247 system, establishment, 139 stimulation, 169 usage, 75 Benko, Cathleen, 122 examples, 151 Betrayed trust, impact/challenges, 16 value, underestimation, 142 Blind faith, 16–17 Activity-Based Management (ABM), Blind trust, 212–213 142 Blodget, Henry, 22 Ahold scandal/problems, 179, 232 Bolkestein, Frits, 229 Alignment, 46 Booch/Jacobsen/Rumbaugh, software abandonment,COPYRIGHTED 42 MATERIALdevelopment paradox, 33 Ambition/limitations, human measure, Bounded rationality, 182 164–166 Bovenberg, Lans, 57 American CIO Council, 115 Bricolage, 37, 199–200 Americanization, 221–222 Broadbent, Marianne, 42, 63–65, 75, Annual Corporate Governance 82–83 Statement, 230 IT portfolio pyramid, 95 Application architecture, 101 opinion, 81 265 21_743593 bindex.qxd 9/13/05 12:05 PM Page 266 266 INDEX Broker, 205 Cisco Systems, e-business status, 53–54 Business Clinger-Cohen Act (IT Management architecture, 101 Reform Act of 1996), 6, 109, IT integration, 106 222–226 motivation, 171–172 budgeting, improvement, 118–119 portfolios, 91 expertise, absence, 118 responsibility, 43 functionality, 225–226 Business Control Models, 237 observance, 117–119 Business performance, 43. See also Coase, Ronald, 174 Corporate governance Committee of Sponsoring relationship, 10 Organizations of the Treadway types, 3 Commission (COSO), 237 Business process reengineering (BPR), Common sense, 14–15 41, 48, 58 types, 3 Business-Technology-Organization- Competing Value Framework, 203 Process People (BTOPP), 149 Complexity impact, 56 Cameron, Bobby, 64–65, 68, 71 side effect. See Strategy Cap Gemini America, 35 Computer Science Corporation (CSC), Capability Maturity Model (CMM), 72–73 11, 103 Consortium of Advanced Capitalism, distribution, 195–197 Manufacturing International premises, 196–197 (CAM-I), 141 Carr, Nicholas, 48–49, 58 Control, 193–197 Cash flow, financial metric, 98 drama, 200 Casti, John L., 56 drift, 254 Center for Information Systems tolerance, 197–203 Research (CISR), 66 Control Objectives for Information Chambers, John, 53–55 and Related Technology Change, overseeing, 190 (COBIT), 14, 191, 235 Charisma, 216–217 assembly, 238–240 Chief Executive Officer (CEO), 82 balanced scorecard, relationship, signing. See Reports 240–241 Chief Financial Officer (CFO), 223 function, 240 CIO level, comparison, 80 IT governance maturity model, signing. See Reports 255–258 Chief Information Officer (CIO), 63, standards, 237 223–226 world standard, 236 responsibility, 131 Cooper, Robin, 141 strategic role, 79–85 Cooperation, coercion (contrast), tasks, 224 207–209 Chief Information Officer Council, 124 Coordinator, 205 Chief Process Officer, 81 Corporate governance, 259–260 Chief Strategy Officer (CSO), 82, 124 business performance, 9–10 Chief Technical Officer (CTO), 82 European type, 9 Ciborra, Claudio, 36–37, 194, 197–200 management perspective, 7–9 corporate management Corporate responsibility, 27–28 transformation, argument, Corporate Responsibility Office 201–202 (CRO), 27 21_743593 bindex.qxd 9/13/05 12:05 PM Page 267 Index 267 Cost Management System research Enron, 25 project, 146–147 failure, 19–21 Covey, Stephen R., 207 fraud, 6, 16, 19 Credit Suisse First Boston, 156 presidential intervention, 26–28 correspondence, 22 Enterprise architecture fanaticism, 21 need, 100–102 Critical Success Factors (CSFs), 77 strategic information asset base, 100 Cyert, Richard, 180 Enterprise Financial Interface, 96 Enterprise resource planning (ERP), 94 Dashboards, usage, 129–130 Europe Data architecture, 101 fraud, tracking ability, 22 De Vries, Manfred Kets, 213, 215 governance code, existence, 230–231 Deception, 16–17 legislation, 229–231 Decree, dialogue shift, 57–59 example, 231–233 Deep support, 196 production increase, IT impact, 57 Define Measure Analyze Improve productivity measurement, 54 Control (DMAIC), 243 European Corporate Governance Dell Computers, e-business status, Forum, establishment, 231 53–54 European Foundation for Quality Design Measure Analyze Design Verify Management (EFQM), 191–192 (DMADV), 243 European Institute for Business Deutsch, Waverly, 59–60 Administration (INSEAD), 209 Deutsche Bank, fanaticism, 21 European Member States, corporate DHS & Associates, 162 governance (definitions), Dialogue 259–260 babble, 61–62, 74 exT movement, 70 promotion, 45 Directors, 205 Facilitator, 204 structure/role/duties, 8 Federal Bureau of Investigation (FBI) Documents, change, 228 audit report, 117–118 Donaldson, William, 22 failure, 132 Drapeau, Anne Seibold, 210–211 Federal Enterprise Architecture Dutch Corporate Governance Code, Framework (FEAF), 101–102 231 Federal Enterprise Architecture Dutch legislation, 231–233 Program Management Office (FEAPMO), 102 E-business, 57–59 First Boston, EVA adoption, 156 eCommerce Portal, 96 Forrester Research, 20, 43, 59, 68, 72 Economic value added (EVA), 11, 43, alignment, notion, 85 137, 138 business-owned IT, 76 business modeling, 158 corporation management EVAngelism, 156–158 transformation, argument, success, 158 201–202 full-cycle governance, relationship, e-business suggestion, 194 138 Foss, Kristen/Nicolai, 176–178 planning/forecasting, online training, Frameworks, 235 158 helpfulness, 235–236 portfolio approach, 111–115 selection, 250–252 reporting infrastructure, 158 tools, examples, 11 21_743593 bindex.qxd 9/13/05 12:05 PM Page 268 268 INDEX Full-cycle governance, 128, 210 Hayek, Friedrich, 174 implementation, 158 Homo economicus rationalis, 181 roles/positions, 130–131 Hubbard, Doug, 161–164 Full-cycle IT governance, 4 Human beings, fallibility, 180–182 Functional architecture, 101 Human relations model, 203–204 Functions, automation, 33–34 Human Resources Management (HRM) subprocess, 239 Galford, Robert, 210–211 Humanity, viewpoints, 182–184 Gartner Conference, 227 Gates, Bill (Trustworthy Computing IBM, e-commerce response, 29 memo), 34–35 IDEF0, 147 Gauss, Carl Frederick, 242 Incorporation, articles, 8 General Accounting Office (GAO), Information advisory report, 223 architecture, 101 General Electric, Global eXchange behaviors/values, 244 Services, 25 dissemination, 8 Generally Accepted Accounting management Principles (GAAP), 11, 21 goals, 236–240 Genuine trust, 213 practices, 244 Gerstner, Lou, 47 orientation, 243–247 Giga Information Group, 43, 77, 163 passion, 245–247 Gliedman, Chip, 77–78 proof, 247 Global leadership, 209 paradox, 55–56, 119–121 Globalization, 221–222 processing, modes, 203–204 Goals technology practices, 244 achievement, 126 Information and Communication appearance, 185–186 Technology (ICT), 152 setting, 125 project, 62 Goldman Sachs, EVA adoption, 156 Information Orientation, 245 Governance Information Services Procurement economic dimensions, 8 Library (ISPL), 11 economic justification, 171 Information Systems Audit and economics, 174–176 Control Association (ISACA), guidelines, elements, 8 237 human dimension, 1 Information Technology Governance mechanisms, Institute (ITGI), 192, 214, advantages/disadvantages, 236–237 66–67 Information Technology Infrastructure simplicity, 185–186 Library (ITIL), 152, 235 structure, usefulness, 63–68 Information Technology Investment types, 3 Management (ITIM) Government managers, involvement, maturation model, 107 119 Information Technology Investment Government Performance and Results Program System (I-TIPS), Act, 123 120–121, 129 Greed, discussion, 18–19 Information Technology (IT) Greenspan, Alan (“irrational ambitions/misconceptions, 2 exuberance”), 16, 18–19, 21, 213 architecture, 101 Groenink, Rijkman, 227 behavior, 43 21_743593 bindex.qxd 9/13/05 12:05 PM Page 269 Index 269 blind spots, 56 Information technology (IT) business enabler, 104 governance, 3, 108, 191–193 challenges, 28–35 essentials, 10–13 coherence, 43–44 examples, 11 confusion, 58 measurement/control loops, 214 costs, increase, 32––33 mechanisms/techniques, 87–88 death, 68–72 structures, 87–88 democracy, 59–61 Information technology (IT) portfolio discussion/regulation/measurement, management, 91, 115. See also 42–43 Quantitative IT portfolio e-business, relationship, 48–53 management economic justification, 76–79 business, 121 economic-based business focus, 41 experience, 121–122 Enron failure, link, 25–26 guidelines, 126 full-cycle business governance, 3–4 holistic approach, lessons, 128 impact, 55. See also Europe lessons, 126–131 infrastructure, relationship, 48–53 outlines/architecture/calculation, investment 98–104 business performance, pioneers, 137 relationship, 30–31 practice, 123–126 decisions, 126–127 pressure, 116–117 leadership, 190–192 Information technology (IT) portfolios,
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