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Orange & Rockland REDACTED Orange & Rockland Electric Emergency Response Plan Paper copies of operating documents are uncontrolled, therefore may be outdated. Verify current version prior to use. Revision Date Supersedes December 15, 2014 March 5, 2014 ORANGE AND ROC K LAND UTILITIES, INC. Electric Emergency Response Plan Executive Summary Orange and Rockland Utilities, Inc. (“O&R”, “Orange and Rockland” or the “Company”) recognizes the importance of an integrated emergency plan to manage and respond to emergency events that affect electric service to our customers. When an emergency occurs, response actions are guided by O&R’s overriding emergency goals, of protecting the life and safety of our customers, employees, general public, and restoring electric service in a safe and timely manner. This Electric Emergency Response Plan (“ERP” or the “Plan”) outlines O&R’s philosophy and procedures for managing major emergencies that may disrupt electric service to our customers. The Plan further establishes the structure, processes and protocols for the Company’s emergency response and identifies department and individual roles directly responsible for that response and critical support services. In addition, the Plan provides a management structure for coordinating and deploying the essential resources necessary for the Company’s response. This Plan meets the requirements for preparing and filing the Company’s ERP in organizing the response to storms and other storm-like overhead system emergencies in accordance with the New York State Public Service Commission (“Commission”) requirements under the New York State Public Service Law. This Plan also complies with the principles of the Incident Command System (“ICS”). Page 2 of 73 ORANGE AND ROCKLAND UTILITIES, INC. Electric Emergency Response Plan Orange & Rockland Glossary of Acronyms Term Definition AAR After Action Review AHC All Hazards Consort ium AL Authorized Lead BPU New Jersey Board of Public Utilit ies CECO NY Consolidated Ed ison Company of New York, Inc. CEI Consolidated Ed ison Inc. CERC Corporate Emergency Response Center CIMS Customer Information Management System CRT Community Response Team CSR Customer Service Representative DESR Distribution Engineering Situation Room ECRS Event Classification Response System EEi Edison Electric Institute EH&S Environment, Health and Safety EHV Extra High Voltage EOEM Electric Operations Emergency Management EORS Electric Outage Report ing System ERP Emergency Response Plan ES Emergency Services ETR Estimated Time of Restoration IBEW International Brotherhood of Electrica l Workers IC Incident Commander ICS Incident Command System IRM Incident Restoration Model IT Information Technology IVR Interactive Voice Response Unit LSE Life Support Equipment MARS Mutual Assistance Routing System NAMAG North Atlantic Mutual Assistance Group NRE National Response Event NY MSG New York Material Sharing Group NYS New York State O&R Orange and& Rockland Utilit ies, Inc. OEM Office of Emergency Management Page 3 of 73 ORANGE AND ROC K LAND UTILITIES, INC. Electric Emergency Response Plan OMS Outage Management System PCL&P Pike County Light & Power Company PD/FD Police Department/Fire Department PPE Personal Protective Equipment PRG Priority Restoration Group PUC Pennsylvania Public Utility Commission QL Qualified Lead RECO Rockland Electric Company RL Regulatory Liaison RMAG Regional Mutual Assistance Group RoD Resources on Demand RPM Restoration Priority Matrix SCADA Supervisory Control and Data Acquisition SERT System Emergency Response Team SRM Substation Restoration Model SRT Special Response Team TFCC Twenty First Century Communications Page 4 of 73 ORANGE AND ROC K LAND UTILITIES, INC. Electric Emergency Response Plan TABLE OF CONTENTS EXECUTIVE SUMMARY ............................................................................................................................2 GLOSSARY OF ACRONYMS .......................................................................................................................3 TABLE OF CONTENTS ...............................................................................................................................5 1. INTRODUCTION .................................................................................................................................7 1.1. OVERVIEW .............................................................................................................................................................. 8 1.2. EMERGENCY MANAGEMENT – VISION .......................................................................................................................... 9 1.3. EMERGENCY MANAGEMENT - POLICY STATEMENT .......................................................................................................... 9 1.4. PROGRAM REVIEW AND PLAN RESPONSIBILITIES ........................................................................................................... 10 2. STORM RESPONSE PHILOSOPHY & STRATEGY .................................................................................. 12 2.1. INCIDENT COMMAND SYSTEM (“ICS”) ....................................................................................................................... 13 2.2. PREPAREDNESS ...................................................................................................................................................... 14 2.3. COMMUNICATIONS ................................................................................................................................................. 17 2.4. ESTIMATED TIME OF RESTORATION (“ETR”) ............................................................................................................... 21 2.5. TROUBLE CALL PROCESS .......................................................................................................................................... 23 2.6. RESTORATION MODEL ............................................................................................................................................. 26 2.7. RESTORATION STRATEGY ......................................................................................................................................... 28 2.8. FLOOD RESPONSE PLAN ........................................................................................................................................... 29 2.9. MUTUAL ASSISTANCE AND OUTSIDE RESOURCES .......................................................................................................... 30 2.10. COMMUNICATION AND COORDINATION BETWEEN UTILITIES ........................................................................................... 42 3. STORM RECOVERY .......................................................................................................................... 44 3.1. EVENT CLASSIFICATION ............................................................................................................................................ 45 3.2. PRE -EVENT PREPARATIONS ...................................................................................................................................... 46 3.3. NOTIFICATION AND MOBILIZATION ............................................................................................................................ 46 4. STORM RECOVERY ORGANIZATIONS ................................................................................................ 47 4.1. DISTRIBUTION CONTROL CENTER ............................................................................................................................... 48 4.2. SYSTEM EMERGENCY RESPONSE TEAM (“SERT”) ......................................................................................................... 50 4.3. DAMAGE ASSESSMENT AND WIRE GUARDING .............................................................................................................. 52 4.4. CUSTOMER ASSISTANCE CENTER ............................................................................................................................... 54 4.5. SPECIAL RESPONSE TEAM (“SRT”) ............................................................................................................................ 56 4.6. COMMUNITY RELATIONS ......................................................................................................................................... 59 4.7. EMERGENCY INFORMATION CENTER ........................................................................................................................... 60 5. SUPPORT ORGANIZATIONS .............................................................................................................. 62 5.1. SUPPORTING ORGANIZATIONS .................................................................................................................................. 63 5.2. FACILITIES AND FIELD SERVICES ................................................................................................................................. 63 5.3. TRANSPORTATION .................................................................................................................................................. 64 Page 5 of 73 ORANGE AND ROC K LAND UTILITIES, INC. Electric Emergency Response Plan 5.4. SUPPLY CHAIN ....................................................................................................................................................... 64 5.5. DRY ICE ...............................................................................................................................................................
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