Disclosure Disclosure Response Reference Number Title GRI 102: General Disclosures Organizational Profile 102-1 Name of the Expedia Group organization 102-2 Activities, Expedia Group, Inc. companies power travel for everyone, everywhere through our global platform. Driven by the brands, core belief that travel is a force for good, we help people experience the world in new ways and build lasting products, and connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating services memorable experiences for travelers. The Expedia Group family of brands includes: Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, Egencia®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
102-3 Location of 1111 Expedia Group Way W Seattle, WA 98119 headquarters 102-4 Location of Expedia Group operates globally, with offices in the United States, Canada, the United Kingdom, Germany, France, operations Italy, Switzerland, Australia, India, Brazil, Czech Republic, Ireland, Japan, Malaysia and Singapore. 102-5 Ownership and Publicly traded company legal form 102-6 Markets Expedia Group operates globally and serves millions of travelers around the world. served 102-7 Scale of the Expedia Group employs approximately 18,353individuals with $5.2 billion in revenue. We have a broad multi- organization product supply portfolio with over 2.9 million lodging properties available, including over 2 million online bookable alternative accommodations listings and approximately 880,000 hotels, over 500 airlines, packages, rental cars, cruises, insurance, as well as activities and experiences across 200 countries and territories. Travel suppliers distribute and market products via our desktop and mobile offerings, as well as through alternative distribution channels, our business partnerships and our call centers in order to reach our extensive global audience. In addition, our advertising and media businesses help other businesses, primarily travel providers, reach a large multi-platform audience of travelers around the globe. 102-8 Information on 18,353 full-time employees as of 2020 2020 GRI employees and 51% of employees are women Index other workers Count of Employees by Gender Grand Female Male Other Total Disclosure Disclosure Response Reference Number Title % of Count of Grand Count of % of Grand Count of % of Grand Employees Total Employees Total Employees Total 2020 9373 51.1% 8900 48.5% 80 0.4% 18353 2019 11852 51.4% 11091 48.1% 107 0.5% 23050
Count of Employees by Region
Asia Pacific EMEA Count of % of Grand Count of % of Grand Employees Total Employees Total 2020 2906 15.8% 6408 34.9% 2019 3777 16.4% 7363 31.9%
Latin America North America Grand Total Count of % of Grand Count of % of Grand Employees Total Employees Total 286 1.6% 8753 47.7% 18353 400 1.7% 11510 49.9% 23050
Count of Employees by Age Group
<26 26-35 36-45 Count of % of Grand Count of % of Grand Count of % of Grand Employees Total Employees Total Employees Total 2020 467 2.5% 7766 42.3% 6470 35.3% 2019 484 2.1% 9656 41.9% 8066 35.0%
Grand 46-54 55+ N/A Total Disclosure Disclosure Response Reference Number Title Count of % of Grand Count of % of Grand Count of % of Grand Employees Total Employees Total Employees Total 2460 13.4% 1126 6.1% 64 0.3% 18353 3161 13.7% 1600 6.9% 83 0.4% 23050
102-9 Supply chain The Expedia Group supply chain is designed to ensure that diverse businesses have access to our procurement 2020 GRI process. In addition to procurement, we emphasize advocacy for and development of diverse suppliers through Index mentorship programs, scholarships, and events to identify and engage suppliers. We support hundreds of airlines, close to 3 million hotels and vacation homes and dozens of cruise lines and car rental companies on the Expedia Group platform.
102-10 Significant Approximately 21% increase in sq footage of owned and leased office facilities combined. In 2019, Expedia Group 2020 GRI changes to the moved headquarters to Seattle, WA from Bellevue, WA. Index organization and its supply chain 102-11 Precautionary Expedia Group believes in using the precautionary principle when applicable in operational planning or when 2020 GRI Principle or developing new products. Index approach 102-12 External Expedia Group is a signatory and creator of the UNESCO Sustainable Tourism Pledge, signatory of the CEO Action for 2020 GRI initiatives Diversity & Inclusion, part of the Valuable 500 and an IGLTA member. Index 102-13 Membership Some associations with whom we engage include: 2020 GRI of associations • The Valuable 500 Index • IGLTA • United States Green Building Council • Business Roundtable
Strategy 102-14 Statement CEO Letter and Interviews with the Head of Global and Community Impact 2020 Global from senior Impact decision- Report maker Ethics and Integrity Disclosure Disclosure Response Reference Number Title 102-16 Values, Acting with integrity, in its simplest terms, means doing what is right. By acting with integrity in the everyday Employee principles, decisions we make, we are modeling ethical and lawful conduct. Unethical or illegal business conduct exposes Code of standards, and Expedia Group and its subsidiaries (the Company, Expedia, “we” or “us”) to potential financial losses and lawsuits, Conduct norms of and damages the reputation we have worked very hard to build. Our Employee Code of Conduct, also known as the behavior Boarding Pass, establishes a framework of the Company’s cultural norms and Guiding Principles to help guide business decision-making and conduct with respect to employees, customers, suppliers and other partners. The Boarding Pass applies to all employees of the Company and all employees must sign an electronic acknowledgment that they received this document, reviewed it and consent to its terms.
Governance 102-18 Governance - Our corporate responsibility governance is dispersed with responsibilities divided between Legal, 2020 GRI structure Internal Audit, HR, Real Estate, and Facilities. Our Board is comprised of 14 directors. Index - We have 3 standing committees: Executive, Audit, Compensation and Nominating. - Executive Committee is comprised of Mr. Diller and Mr. Kern and they meet informally usually once a week. EC generally is involved in oversight of CSR type issues. - Audit Committee generally oversees our risk management, including regular reports from Jeff as head of internal audit. - The Board has heard on various CSR issues over the years on different CSR topics
Stakeholder Engagement 102-40 List of Our stakeholders include clients, employees, and potential employees, industry sources, governmental agencies, 2020 GRI stakeholder rating agencies/ investors, sustainability experts, the Board of Directors, community, NGO, and advocacy groups, Index groups peers in the Fortune 500, suppliers and service providers, and the media. 102-41 Collective This metric does not apply to Expedia Group as we do not have a collective-bargaining agreement covering bargaining employees in the United States. agreements 102-42 Identifying and Our Corporate Social Responsibility (CSR) strategy and priorities are determined by our key stakeholders who have 2020 GRI selecting the ability to impact our operations and/or are affected by our decisions—our employees, clients, communities, Index stakeholders destinations, and travel partners. 102-43 Approach to In previous years we have conducted materiality assessments to identify and assess potential environmental, social, 2020 GRI stakeholder and governance (ESG) issues that affect our stakeholders. Index engagement 102-44 Key topics and That assessment has identified four priority areas: Sustainable Travel, Our Environment, Our People, Our 2020 GRI concerns Communities and Our Governance. Index raised Disclosure Disclosure Response Reference Number Title Reporting Practice 102-45 Entities “Expedia Group” or “the company,” as used throughout this Report, can refer either separately to the parent 2020 GRI included in the company, Expedia Group Inc., or one of its subsidiaries, or collectively to all Expedia Group companies, which Index consolidated include the parent company and its subsidiaries and affiliates. financial statements 102-46 Defining Expedia Group identifies its material topics for this report by incorporating stakeholder feedback, focusing on 2020 GRI report content programmatic priorities. Index and topic boundaries 102-47 List of material Sustainable Travel 2020 GRI topics • Economic & Community Development Index • Responsible Tourism • Environmental Conservation • Disaster Recovery Our People ● Talent Attraction, Retention, and Development ● Diversity and Inclusion Our Communities ● Community Engagement ● Employee Volunteering Our Environment ● Emissions ● Energy Our Governance ● Ethics ● Data Privacy and Cybersecurity 102-48 Restatements No significant changes 2020 GRI of information Index 102-49 Changes in No significant changes 2020 GRI reporting Index 102-50 Reporting January 1 2019- December 31, 2020, unless otherwise stated 2020 GRI period Index 102-51 Date of most This is our first public comprehensive CSR report. Historically, we have published separate reports on various efforts recent report including Diversity, Conduct and others. Disclosure Disclosure Response Reference Number Title 102-52 Reporting Biennial 2020 GRI cycle Index 102-53 Contact point Katherine Cheng, Head of Global and Community Impact 2020 GRI for questions Index regarding the report 102-54 Claims of This report has been prepared in accordance with GRI Core Standards. 2020 GRI reporting in Index accordance with the GRI Standards 102-55 GRI content This index serves to satisfy this disclosure. 2020 GRI index Index 102-56 External Expedia Group seeks external assurances for its corporate responsibility reporting to ensure the quality and 2020 GRI assurance accuracy of qualitative information presented. EG’s 2020 Corporate Responsibility Report was externally assured by Index Sustainable Business Consulting (SBC), a leading consultancy with over 15 years in CSR programming and reporting. SBC's assurance scope included all sufficiently available qualitative information presented in the report. SBC did not assure any information presented in the report regarding financial statements or employee representation or diversity. SBC also assessed the balanced representation of performance presented in the report. GRI 200: Economic GRI 201: Economic Performance 201-1 Direct i. Revenue: $5.2 billion Expedia economic Group value Annual generated and Report distributed 2020
Disclosure Disclosure Response Reference Number Title ii. Operating income (loss) (2,719)
201-2 Financial • Travel customers are increasingly vulnerable to climate change related extreme weather events. Extreme 2020 CDP implications weather events such as forest fires, hurricanes, blizzard, bomb cyclones, etc may likely cause a change in Response and other risks customer travel patterns leading to cancellations of purchases, change in travel routes etc. The global due to climate travel industry has to develop more reliable customer centric services in case of these extreme weather change events to support and handle various customer requests from climate vulnerable locations around the globe. Our plan to manage this risk is to develop mechanisms to firstly track customer requests for changes or cancellations due to extreme weather events. This will inform development of engaging customer service tools to support stranded customers during this time. Additionally, we would like to partner with travel insurance providers to include financial coverage for extreme weather events. • Change in customer travel behavior patterns driven by widespread switch to virtual meetings/conferences for business and/or regular customers is a growing trend in the travel industry. This could be a potential risk for the industry going forward as more consumers switch to virtual. To address this risk we will develop and expand on “Green Products & Service” options for customers and help them make sustainable travel Disclosure Disclosure Response Reference Number Title decisions for when they do travel, to be consistent with customer shifts towards virtual and emission reduction goals. • Expedia Group is increasingly receiving requests from customers (specifically in the EU), partners in our value chain and investors on our actions and management level response to climate related issues. EG diligently responds to these independent requests and is building a robust internal process to report to applicable international reporting standards that are in line with EG’s philosophy and climate vision. These could potentially mean higher costs of compliance, management and reporting to meet various reporting standards. To manage these requests, Expedia uses external support for emissions data requirements and reporting. Expedia is developing a streamlined global climate strategy and a plan for gathering all of this information in one place, to streamline reporting. Costs are estimated based on support received from external parties.
201-3 Defined Expedia Group offers a comprehensive benefit plan including medical insurance and retirement assistance. Details Expedia benefit plan include: Group obligations • 401k Retirement – Fidelity (US) Matching of 50% of every dollar up to 6% Benefits and other • Global Travel & Wellbeing benefits ($1250.00) retirement • Adoption Assistance Program ($15,000) plants • Employer funded Health Savings Account ($1500 family/$750 individual) • Dental/Vision plans
201-4 Financial Not applicable assistance from government GRI 300: Environment GRI 305: Emissions 305-1 Direct (Scope 2019: 6,355 MT CO2e 2020 CDP 1) GHG 2020: 8,133 MT CO2e Response emissions 2020 GRI Index 305-2 Energy indirect 2019: Location-based: 37,898 MT CO2e 2020 CDP (Scope 2) GHG Market-based: 34,819 MT CO2e Response emissions 2020: 16,700 MT CO2e Disclosure Disclosure Response Reference Number Title 2020 GRI Index 305-3 Other indirect 2019: 70,315 MT CO2e 2020 CDP (Scope 3) GHG 2020: 16,919 MT CO2e Response emissions 2020 GRI Index 305-5 Reduction of 2019: Total reductions in 2019 – 8,940 MTCO2e through a combination of energy efficiency operations in buildings 2020 CDP GHG emissions (lighting management and upgrades, purchase of energy efficient equipment and behavior change), switching to Response offices with green building certifications and offering shuttle services for employees to commute, dropping single occupancy vehicles by about 24% in 2019 2020 GRI 2020: From 2019, we experienced footprint reductions of 72,816 MT CO2e as a result of significant reductions in our Index commuting and business travel due to COVID-19. In future footprints we anticipate our emissions will more closely resemble previous emissions.
GRI: Energy 302-1 Energy 2019: Total energy consumed within the organization: 129,612 MWH for heating and electricity of office spaces 2020 CDP consumption (from non-renewable sources) Response within the • Electricity: 73.5% organization • Purchased or acquired heat: 26.11% 2020 GRI • Fuel excluding feedstocks: 0.10% Index • Steam: 0.29%
2020: Total energy consumed within the organization: 43,770 MWH for heating and electricity of office spaces (from non-renewable sources) • Electricity: 96.6% • Natural gas: 3.4% • Diesel: 0.001%
302-2 Energy EG does not currently track energy consumption outside of the organization. 2020 CDP consumption Response outside of the organization 2020 GRI Index Disclosure Disclosure Response Reference Number Title 302-3 Energy 2019: Energy intensity ratio: .0000107 MWH/unit revenue 2020 CDP intensity 2020: Energy intensity ratio: 0.0099644164 MWH/unit revenue Response
2020 GRI Index 302-4 Reduction of 2019: Total savings: 2,145 Mwh of electrical energy saved owing to lighting and maintenance upgrades in several 2020 CDP energy facilities across APAC and Americas. Reductions in comparison to previous year (2018). Savings reported directly Response consumption from facility measurements. 2020: In 2020, like many companies, we reduced our energy consumption significantly as a result of office closures. 2020 GRI Our total electrical energy savings were 51,794 MWH Index 302-5 Reductions in EG does not currently track downstream energy requirements of products and services nor does it have strategic 2020 CDP energy actions in place for their reduction. Response requirements of products 2020 GRI and services Index GRI 400: Social GRI 404: Training and Education 404-1 Average hours 2019 total hours of training 2020 GRI of training per • Female: 5166 Index year per • Male: 5219 employee • Total: 10385 • Average min of training: 45 minutes
2020 total hours of training • Female: 4227 • Male: 4373 • Total: 8600 • Average min of training: 45 minutes
404-2 Programs for Throughout their careers, employees create skill plans with their managers, crafted from online and classroom 2020 GRI upgrading curricula and resources tailor-made to help them grow and achieve their personal and professional goals. Index employee skills and transition assistance programs Disclosure Disclosure Response Reference Number Title 404-3 Percentage of 100% of employees received annual performance reviews and partook in career conversations. 2020 GRI employees Index receiving regular performance and career development reviews