ANNUAL REPORT 2013 Patient Care Services at Hackensackumc
Total Page：16
File Type：pdf, Size：1020Kb
ANNUAL OUt Of Many, we REPORT are One OrganizatiOn 2013 Patient Care Services at HackensackUMC 30 Prospect Avenue Hackensack, NJ 07601 855-424-WELL (9355) HackensackUMC.org Patient Care 3 PATIENT CARE SERVI PATIENT Acknowledgements Table of Contents C E S AT HA AT C KEN S A C REPORT BY: KUMC / 2013 / 2013 KUMC Claudia Douglas, DNP, RN, CNN, APN-C Leadership Message 5 Manager, Nursing Practice & Research A Transformative Journey: Ashley Eddings, BA An Incredible Year in Review 8 A Special Projects/Patient & Family NN Engagement Specialist U Our Staff, Making the Difference 22 AL REP Highlights at a Glance 28 ORT Pursuing Superior Quality & Unsurpassed Patient Satisfaction 50 SPECIAL THANKS: Robert C. Garrett President and Chief Executive Officer Hackensack University Health Network Dianne A.M. Aroh, MS, RN, NEA-BC Executive Vice President, Chief Nursing and Patient Care Officer 30 Prospect Avenue Hackensack, NJ 07601 855-424-WELL (9355) HackensackUMC.org 5 PATIENT CARE SERVI PATIENT “...out of the more than 5,000 hospitals in LeaDerSHiP MeSSage this country; only two have the honor of we are pleased to present the being Magnet designated for 20 years.” 2013 Department of Patient Care annual report C E S AT HA AT it is our pleasure to present you with the 2013 Department of Patient Care’s this level of care is evident in our recent ranking as the number one hospital in annual report. this year marked a particularly significant year for HackensackUMC, new Jersey and one of the top 30 hospitals in the nation by U.S. News & World C KEN as we began the process of, and ultimately achieved, our fifth consecutive Magnet Report – receiving 11 national specialty rankings. Just three percent – or 144 - of the S A designation—becoming just one of two hospitals in the entire nation to do so. to nearly 5,000 hospitals that were analyzed for Best Hospitals earned national ranking C KUMC / 2013 / 2013 KUMC put this in perspective, out of the more than 5,000 hospitals in this country; only two in even one specialty. we were also the only hospital in new Jersey, new york and have the honor of being Magnet designated for 20 years. this not only demonstrates new england to be named one of america’s 50 Best Hospitals for eight consecutive our tremendous dedication to patient care, but also reflects a culture of teamwork years and receive the Healthgrades Distinguished Hospital award for Clinical within HackensackUMC involving everyone from security to plant operations to excellence 12 years in a row. we also currently have more gold Seals of approval A NN U housekeeping and guest services. from the Joint Commission than any other hospital in the country. AL REP ORT the Magnet application process is a thorough, multi-tiered process. to be eligible, But we are only able to achieve all of this because of you—our dedicated hospitals must demonstrate success in these areas: transformational Leadership; HackensackUMC team—from the patient care team to physicians and clinicians, Structural empowerment; exemplary Professional Practice; new Knowledge, to professional staff. with nearly 2,000 nurses, we are so proud of the type of improvements and innovations; and empirical Outcomes. compassionate care and professional collaboration that is demonstrated every day both within the walls of our medical center, as well as the global and we are proud of the culture of care we have created at HackensackUMC. One local community. that encourages collaboration across all departments and empowers our patient care team members to become thought leaders and openly discuss we thank you for your continued commitment to going beyond for our patients, their ideas and suggestions. Oftentimes, because of our their loved ones, and each other. collaborative discussions and forums, we’ve been able to develop new practices and programs to enhance the level of care provided to our patients. Some of these internal programs include the Heart & Vascular Hospital’s Heart failure Program as well as the oral mucositis evidence-based practice (eBP) project. Robert C. Garrett Dianne A.M. Aroh, RN, NEA-BC President & Chief Executive Officer Executive Vice President, Hackensack University Health Network Chief Nursing and Patient Care Officer HackensackUMC a tranSfOrMatiVe “Transformation is unmistakable and evident when all eyes are not Journey: an on what was, but fixed on what is yet to come.” inCreDible year in reView HackensackUMC Annual Report 2010 Since the founding of HackensackUMC in 1888, our staff continues to play a pivotal role in the organization’s success, growth and numerous accomplishments. transformational leaders at every level demonstrate higher levels of commitment to better meet the needs of our patients and the community we serve. 2013 was an exciting time to be a part of the HackensackUMC Patient Care Services team. 9 PATIENT CARE SERVI PATIENT EMBARKING ON OUR FIFTH MAGNET DESIGNATION JOURNEY Highlights of our Journey Magnet Champions C E S HackensackUMC’s Magnet Champions are active unit representatives who help to further AT HA AT embed the Magnet culture across the organization. C KEN Magnet Olympics Kirsten Sprofera, RN Lindsay McLay, RN Elizabeth Bigos, RN S 3 Conklin Center for Plastic & Ann Calvo, RN A the Magnet Olympics was a fun way to test speaker from the new york football C KUMC / 2013 / 2013 KUMC reconstructive Surgery Aimee Giordano, RN our staff Magnet-readiness in preparation for giants, Mathias Kiwanuka, whose mother is Victoria McKenzie, RN Mother/Baby west the site visit. the kickoff opening event on a nurse. He spoke about how much he 3 Link north Francine DeLuise, RN Dionne Dixon-Jeffrey, Ph.D. Kenneth Leff, RN October 10, 2013, included Board Member honors and respects the nursing profession. Jaime Anne Burgos, RN Denise Occhiuzzo, RN Observation ro Sorce, who gave encouraging words, and On november 14 at the Closing Ceremonies, Courtney DiBona, RN Clinical education Keynote Speaker Larry Barr, who also gave the gold, silver and bronze medals 3 Link South Sharon Sledge, RN A NN Portia Chinnery, RN Patient Blood Management moving and motivational words to never quit were awarded. Donna Christiano, RN U Denise Patoir, RN AL 3 Link west Claudia Douglas, RN and to keep striving for excellence. emergency and trauma Center REP Patient Care Services Cristina Rice, RN ORT Cathy Herrmann, RN 3 Pavilion east Melissa Barry, RN the “games” were four weeks – from Donna Sapnar, RN Michelle Wilder, RN October 16 through november 10 – and Yerman Santana, RN endoscopy - 5 Conklin Pediatric Cardiology 4 Pavilion west consisted of 10 questions that tested the Donna Puleo, RN Lisa Pflug, RN inpatient and outpatient nursing staff Stephanie Iovino, RN endoscopy Pediatric Day Magnet knowledge and readiness. the 5 Pavilion east 8th floor Medical Plaza accommodation Suite teams with the most correct answers Melissa Kern, RN Tracy Paradiso, RN Lorena DeJesus, RN received medals. the units that won were Jessica Tanzola, RN epilepsy Monitoring Unit Magda Krzastek, RN 5 St. John Pediatric Pulmonology, 4 St. John, Coronary Tami Azouri, RN Pediatric emergency Department Care Unit (CCU) and women’s and Kurian Suja, RN Michelle Browning, RN Rachel Rothenberg, RN 6 St. John Melanie Wedlick, RN Children’s antepartum. Pediatric endocrine Susan Ring, RN Heart failure Program Sandra McPherson-Gichie, RN 8 Pavilion east Maureen Imbrogno, RN On november 12, 2013, there were “playoffs” Pediatric intensive Care Unit where these top four teams had a final set of Vicki Woodruff, RN Nidia Roman, RN Catherine Picarelli, RN questions to answer. we also had a guest 9 Pavilion east Patricia Schlett, RN infusion Center Pediatric nephrology Marie Fowler, RN Eva Krynski, RN Lori Torsiello, RN Tara Conlan, RN Pediatric Oncology allergy Center inpatient Dialysis Michelle Leone, RN Magnet Monday Mania Kerry Meier, RN Laura McBride, RN John theurer Cancer Center Pediatric Pulmonary Magnet Monday Mania was another way audrey Hepburn Children’s House – Hematology/Oncology Lori Krivak, RN to test Magnet-readiness. the aim was David Lai, RN Quality to acquire more knowledge surrounding Cardiac Catheterization Judy Howes, RN John theurer Cancer Center Magnet-related topics, components and Laboratory/electrophysiology Eileen Parapar, RN Center/Cardiac Day – radiation Oncology radiology education, and to have fun while doing accommodation room Michelle Messina, RN so. each Monday, a question was sent to Donna Cricco, RN Janet Carozza, RN Clarissa Proctor, RN Surgical admission Suite everyone at HackensackUMC via internal Laureen Ministero, RN Jacqueline Thaw, RN communications. four winners were Marie Percarpio, RN Labor & Delivery randomly selected, recognized and Tara Ruggiero, RN Deborah DeSalvo, RN received a prize. Donna TenHoeve, RN Laura Wisse, RN Kathleen Vega, RN Main Operating room Center for ambulatory Surgery 11 PATIENT CARE SERVI PATIENT COMMUNITY OUTREACH AND EXPANSION 2013 Health Awareness Regional Program (HARP) Strides C E S AT HA AT Magnet Action Planning Teams Staff: Carol Brush, BS, CHES; Diana Costagliola, BS, RN; C KEN Dianne aroh, rn, held a kick-off meeting titled, “Magnet action Planning,” on Kate McDougall, MPA, RN; and Joanne Wendolowski, MS, RN, BC april 18, 2013. the meeting assembled key interdisciplinary leaders and members S A C to provide additional support to the staff in the following four areas: in 2013, the Health awareness regional Program (HarP) of HackensackUMC was KUMC / 2013 / 2013 KUMC invited by the nJ Department of Health to participate in a technical advisory group CLINICAL LADDERS and co-lead the family Health work group, impacting public health practice. team Leader: administrative Director, Magnet Program Director Denise Occhiuzzo, RN Towns Served: A NN Bogota, Carlstadt, Hackensack, Closter, Dumont, east rutherford, elmwood U EVIDENCE-BASED PRACTICE Park, emerson, englewood Cliffs, fairview, fort Lee, garfield, Hasbrouck Heights, AL AND RESEARCH REP Leonia, Lodi, Mahwah, Montvale, new Milford, Palisades Park, ramsey, ridgefield, team Leader: Manager, nursing Practice & research ORT ridgefield Park,r iver edge, rochelle Park, South Hackensack, tenafly,t ownship Dr.