Foreigners only

round trip package

Departure on 2020.4.1 2021.3.25 (There are some exceptions.)

Osaka experience coupon is included

Departing from Tokyo/Shinagawa

JPY 22,500(Adult) Departing from Nagoya

JPY 10,000(Adult)

Product pictures are for illustration purposes only. What's a Flex It is a Shinkansen round-trip package with a flexible return date which gives you the Rail-ticket? freedom to stay at your destination for 1 to 7 days̶the choice is yours. The Flex Rail Ticket also comes with one (1) experience coupon of your choice for use at your destination. To Shin-Osaka Sta. Osaka experience coupon is included ✚ Bullet train ticket for round-trip ×× Please pick up one experience below. ●● with non-reserved seat 5月15日から7日間有効 (1coupon/person)

Depart on May 15th Return on May 20th Return on May 21st Return on May 22nd Example of validity period Since it is valid for 7 days ●● ×× ×× ●● ×× ●● ×× ●● Not from 15th, a return ticket is 5月15日から7日間有効 5月15日から7日間有効 Valid 5月15日から7日間有効 Valid 5月15日から7日間有効 for FLEX valid valid from 15th - 21st. Rail-Ticket

RSV On a departure Show a passport of a foreign country Travel duration 1-7days Min. participants 1 0 Meal (or 1 with until date ※この商品は購入時に外国籍パスポートの提示が必要です。 You may choose travel duration up to 7 days. coupon)

The Osaka experience coupon can only be used for the "Osaka Amazing 1day pass" during the period from Apr. 29 to May 6, Aug. 9 to 19, and Dec. 29 to 30 2020.

M e a l・ Meal Exp. Kushikatsu/Horumon Asahi RSV. OK Shinsekai Janjan Shinsaibashi branch RSV. OK

Kushikatsu 12：00-21：30 60 min all-you-can-eat kushikatsu Hours Shinsekai Mankitsu ticket＋1 drink ticket Holiday・Excluded date 4/29-5/6、8/9-8/19、 (2060yen worth of kushikatsu coupon + ・All-you-can-eat kushikatsu 12/29-1/3、1/9-1/11 Tsutenkaku tower admission ticket) (60min/Last Order: 45min) ・Japanese omelet ・Small salad Access 3 minutes walk from *Available locations for Shinsekai Mankitsu ticket ・Edamame ・Fried noodles and rice Subway Shinsaibashi Sta. You can use the ticket in 15 locations including: 1.Asahi 2.Ichiban 3.Yokozuna, etc. Please refer to a separate itinerary for details. * You may choose small beer or non-alcoholic drink for 1 drink ticket.

Hours 12：00-21：30 *Serving may take longer time depending on occupancy such as during holidays. Holiday・Excluded date 4/29-5/6、8/9-8/19 12/29-1/3、1/9-1/11 Access 5 minutes walk from JR Shin-Imamiya Sta. Or 3 minutes walk from Subway Dobutsuen- Mae Sta./Subway Ebisucho Sta.

Tsutenkaku Shinsekai Janjan

Exp. RSV. N/A Exp. SOLANIWA RSV. N/A Harukas 300 (observatory) ONSEN OSAKA BAY TOWER

Harukas 300 admission ticket + 1 drink Admission ticket Or heliport tour + Original goods (Comes with 500 yen use ticket is included) * Please refer to a There are terms and conditions regarding tattoos, etc.* separate itinerary for details about 1 drink Holiday Not fi xed* ticket and heliport tour. Excluded date 4/29-5/6、8/9-8/19、 12/29-12/30 *Please check the facility website. Access 3 minutes walk from JR Bentencho Sta.

View from Harukas300

Hours 9：0 0 - 2 2：0 0 F i n a l a d m i s s i o n 2 1：3 0 Holiday・Excluded date 4/29-5/6、8/9-8/19、12/29-12/30 Admission may be closed to the general public at certain times due to special openings or events. For details, please check with the facility. SOLANIWA ONSEN SOLANIWA ONSEN Access Directly connected to JR/Subway Tennoji Sta.

Exp. SAKUYA LUMINA RSV. N/A A night walk experience blending enchanting sound and light into Osaka Castle Park.

AN ENCHANTED NIGHT WALK at OSAKA CASTLE

Holiday Not fi xed* Excluded date 4/29-5/6、8/9-8/19、12/29-12/30 *Please check the facility website. Access 1 0 minutes walk from Temmabashi Sta. Or 15 minutes SAKUYA LUMINA SAKUYA LUMINA walk from Osakajokoen Sta. Transportation Osaka Amazing 1day pass RSV. N/A

It enables unlimited times of rides on the All routes in Osaka Metro and Osaka city bus (Some routes are excluded), New Tram, and Hankyu, Hanshin, Keihan, Kintetsu and Nankai trains mainly running in Osaka City for one day. Ride buses and Enjoy about 40 Receive benefi ts trains unlimitedly sightseeing spots at 90 facilities & Check here for details with a pass! for free! shops!

Available for no additional charge

M Midosuji Line C Chuo Line N Nagahori Tsurumi-Ryokuchi Line T Tanimachi Line S Sennichimae Line I Imazatosuji Line Tourist Information SHIN-OSAKA Y Yotsubashi Line K Sakaisuji Line P New Tram Line Exchange Offi ce Open 9:00-17:30 Hankyu Railway Nankai Railway Kinki Nippon Railway Keihan Electric Railway Hanshin Railway Not available

Transportations available Kyoto-Kawaramachi Departure date 河原町京都河原町 for no additional charge Senri-Chuo Kitasenri北千里 Osaka Monorail Saito-nishi彩都西 千里中央千里中央 北千里 大大阪モノレール 阪 モノレ ー ル 彩都西 京都 Minoh Minase Kyoto Hankyu Senri Line 京都 箕面 阪急千里線 水無瀬水無瀬 Kita-Osaka北大阪急行 Kyuko Takarazuka Hotarugaike 北大阪急行 南茨木Minamiibaraki 宝塚 蛍池 M11 江坂 南茨木 Hankyu Esaka 相川 2020. . 2021. . 江坂 Aikawa 井高野 - 石橋阪大前 相川 Itakano 4 1 3 25 Ishibashi handai-mae 石橋 Takarazuka Shimoshinjo下新庄 井高野 下新庄 I11 Line阪急 M12 Higashimikuni東三国 Except for 2020.12.25-2021.1.3 大阪Osaka Airport 阪急宝塚線 東三国 Shinkansen 大阪空港 宝塚線 新幹線 空港 Shin-Osaka Mikuni三国 新大阪新大阪 M13 大阪国際空港 三国 T11大 日 大阪国際空港Osaka International Airport I12 Dainichi 大日 I13 T12 Itinerary 新神戸 M14 Nishinakajima-Minamigata西中島南方 Shin-Kobe Kanzakigawa Hankyu Kobe Line 西中島南方 Awaji Hankyu Kyoto Line Demachiyanagi 新神戸 神崎川神崎川 阪急神戸線阪急神戸線 淡路淡路 阪急京都線阪急京都線 出町柳 十 三 Minamikata Juso 南方 Taishibashi-Imaichi 太子橋 神戸三宮 南方 太子橋今市 T13 Kobe Sannomiya 十三 淀川 I14 今市 Outward trip 神戸三宮 Yodogawa淀川 River 門真市Kadomashi T14 門真市 M15 中津Tenjimbashisuji 6-chome 天神橋筋六丁目天神橋筋六丁目 Kadoma-Minami Nakatsu T15 門真南門真南 梅 田 T18 T17 T16 中津 K11 Sembayashi Tokyo Sta., Osaka-Umeda 千林千林 N27 大阪梅田 JR Osaka Loop Line T19 JRJR大阪環状線大阪環状線 I15 Osaka 鶴見緑地Tsurumi-Ryokuchi Shinagawa Sta., Nagoya Sta. 大大阪 阪 ? 桜 ノSekime-Seiiku 宮関目成育 I16 鶴見 Fukushima Temma天満 Sakuranomiya 関目成育 I17 N26 緑地 福島 梅田 天満 桜ノ宮 尼崎 Osaka-Umeda福島 U梅田meda M16 Ogimachi K12 大阪梅田 梅田 扇町 扇町 Sekime関目 Shin-Yokohama Sta. Amagasaki 関目 尼崎 Hanshin Main Line Noda Y11 T20 Higashi-Umeda東梅田 阪神本線阪神本線 野田 西 梅 田 東梅田 OAP Nishi- Kyobashi N25 Umeda T21 京橋京橋 *A licensed tour guide will not 西梅田 K13 Keihan Main Line Fukusima福島 京阪本線京阪本線 Kobe神戸三宮 Sannomiya 野田阪神 S11 福島 神戸三宮 阪神Hanshin Namba Line 阪神 な んな ばNodahanshin ん 線 ば 線 （大阪国際会議場）中之島 渡辺橋 Minamimorimachi南森町 N22 accompany. 野田阪神 南森町 Noda野田 Kyobashi N24 野田 Watanabebashi Oebashi 京橋 N23 S12 渡辺橋 大江橋大江橋 京阪中之島線 I18 Tamagawa玉川 Nakanoshima 玉川 中之島 ● 蒲生四丁目Gamo 4-chome Shinkansen ●大阪国際会議場 Keihan肥後橋 Nakanoshima Line 大阪 I19 蒲生四丁目 京阪中之島線 Naniwabashiなにわ橋 なにわ橋 Temmabashiビジネス N21 Osaka Business Park Osaka International Y12 Yodoyabashi淀屋橋 M17 パーク 大阪ビジネスパーク 淀屋橋 天満橋 Convention Center Higobashi K14 北浜 T22 天満橋 大阪国際会議場 肥後橋 Kitahama 北浜 大阪城公園Osakajokoen Nishikujo 大阪城公園 学研奈良 Universal 西九条西九条 Morinomiya Gakken-Nara Tomigaoka Studiosユ ニ バ ーJapan サ ル・ 森ノ宮森ノ宮 学研奈良登美ヶ丘登 美ヶ丘 ユニバーサル・ ススタジオ タ ジ ・オ・ジャ ジャパン パ ン C15 Hommachi Y13 C16 M18 C17 T23 C19 C20 C21 C22 C23 S13 本本 町町 K15 C18 N20 I20 Non-reserved seat in regular car ● 阿波座 堺筋本町 谷町四丁目 ユニバーサル Awaza Sakaisuji-Hommachi Tanimachi 4-chome Midoribashi緑橋 Nagata長田 Universal-City 阿波座 堺筋本町 谷町四丁目 緑橋 長田 You may choose all bullet trains at any time. ユニバーサルシティシティ C14 Nishiohashi Nagahoribashi JR Yumesaki Line Kujo九条 西大橋西大橋 長堀橋 JRゆめ咲線 九条 桜島 ゆめ咲線 S14 K16 T24 (The number of seats for sale is limited.) Sakurajima N13 N14 Shinsaibashi心斎橋 N15 M19 N17 N19 桜島 JR Nishinagahori西 長堀 心斎橋 N16 N18 N12 Dome-mae 西長堀 Yotsubashi四ツ橋 Y14 Matsuyamachi松屋町 Tanimachi谷町六丁目 6-chome 玉造Tamatsukuri Chiyozaki 四ツ橋 松屋町 谷町六丁目 玉造 Tempozan Dome-Mae ドーム前ドーム前千代崎 天保山天保山 C13 弁天町ドーム前 千代崎 Nippombashi Tanimachi 9-chome Tsuruhashi Imazato 日本橋 谷町九丁目谷町九丁目 鶴橋鶴橋 今里 Bentenchoドーム前 C12 弁天町 Sakuragawa桜川 S15 Namba Y15 S16 M20 S17 T25 S19 S20 近鉄 朝潮橋 JR Namba なんばなんば Osaka Namba K17 S18 Osaka Uehommachi I21 S21 Fuse Kintetsu Nara 桜川 Namba Line 近鉄奈良 Asashiobashi JJRR 難波 大阪難波 近鉄日本橋難波線 大阪上本町大阪上本町 布施 奈良 朝潮橋 C11 大阪港 桜川 Osakako N11 Sakuragawa Kintetsu難波 Nippombashi線 Nara Line/Osaka奈良線・ Line Tsuruhashi鶴橋 Imazato今里 Nara奈良線 Line Shin-Osaka Sta. 大阪港 桜川 近鉄日本橋 奈良線・大阪線 鶴橋 今里 奈良線 なんばNamba 大阪線 S22 Taisho大正 汐見橋 なんば 大阪線 大正 Shiomibashi ? Ebisucho Shitennoji-mae Yuhigaoka Momodani C10 汐見橋 恵美須町 桃谷 Cosmosquareコスモ 恵美須町 K18 T26 四天王寺前夕陽ケ丘 コスモスクエア P09 今宮戎 スクエア Daikokucho Y16 M21 Imamiyaebisu S23 大国町大国町 今宮戎 Teradacho Ashiharabashi芦原橋 Tennoji 寺田町 P10 芦原橋 天王寺 Osaka Line トレ ードTrade S24 大阪線 Center-mae Nakafuto Osaka Abenobashi トレ ードセンター前 セ ン タ ー 前 中ふ頭 大阪阿部野橋（あべの橋）大阪阿部野橋（あべの橋） P11 Imamiya今宮 Shin-Imamiya新今宮 Minami-Tatsumi南巽 今宮 新今宮 南巽 名古屋・賢島Nagoya, P12 M22 Tennoji M23 T27 Kashikojima K19 天王寺天王寺 南大阪線 名古屋・賢島 P13 Dobutsuen-mae動物園前 Kizugawa木津川 Y17 動物園前 Free time 木津川 Minami-Osaka Line 南大阪線 P14フェリーターミナルFerry Terminal K20 フェリーターミナル Y18 T28 大阪湾 天下茶屋Tengachaya Osaka Bay 天下茶屋 大阪湾 P15 T29 T30 T31 T32 T33 You may stay at a

Y19 Kishinosato-Tamade T34 P16 岸里玉出 Y21 Y20 P17 P18 destination for M24 T35 Kansai International Suminoekoen住之江公園 Airport 住之江公園 中百舌鳥 M25 T36 八尾南 関西国際空港関西国際空港 南海本線住吉大社Sumiyoshitaisha Nagai 1-7 days. Nankai Main Line 住吉大社 長居長居 Yao-minami 南海本線 M26 八尾南 Shichido 七道七道 Nakamozu Abiko Nankai Koya Line なかもずなかもず あびこあびこ M27 Sakai 南海高野線 堺 M30 M29 M28 Please enjoy free time with Sakaihigashi堺東 堺 堺東 矢田 Yoshino Yata 吉野 Kansai-Airport,関西空港・和歌山市 Wakayamashi Koyasan 矢田 experience coupon 関西空港・和歌山市 高野山

Return trip 4/1-9/30 L07348 M 本L-115 ツアーNo. ￥ Travel fee [Travel fee includes taxes and service fee.] 10/1-3/25 L07634 方面 620 From Tokyo Sta.,Shinagawa Sta. Shin-Yokohama Sta. Nagoya Sta. Return trip is the other way around. Adult yen yen yen JR ticket for return trip is valid for 7 days 22,500 22,000 10,000 from a scheduled outward trip date. Child（6-11years） 13,200 yen 13,000 yen 7,000 yen ＊Product pictures are for illustration purposes only. JR TOKAI TOURS https://www.jrtours.co.jp/en/

Carry-in restrictions for extra-large luggage on Shinkansen trains. With this product, large luggage with three sides exceeding a sum of 160cm cannot be taken into the Shinkansen train. A cancellation fee will be charged if you cancel for this reason.

Useful Information

https://taste-osaka.com/ Please visit the website to find the restaurant in Osaka that best suits your tastes ! Remarks (please read carefully.)

●Registration includes coupons that can be used for transportation and at a destination. ※ Please show a provided coupon at a preferred shop/restaurant. The ※ This plan can be registered from 1 adult. (1 person for the minimum ※FLEX RAIL-TICKET plan is a round-trip product with a non-reserved seat in a bullet experience coupon can be used once per person during a trip. number of participants). Pre-school children are not included in a number train. A ticket for a return trip is valid for 7 days from the set date for outward trip. ※For the places marked as "RSV Req'd", it is required to make a reservation of participants. Example: If purchased with a scheduled date on May 15th for outward trip, by phone in advance on your own. When making a reservation, please ※ This product is for an independent travel. A tour conductor or licensed tour a ticket for return trip is valid until May 21st. Because a ticket for outward mention that you would like to use JR Tokai Tours Experience coupon. (Also, guide will not accompany. trip is valid for 7 days from May 15th, you may use it on 16th. However, please do so when making a reservation with "RSV OK" places.) ※ This product is only for participants who possess a passport issued by a expiration date for a return trip is still until 21st. ※In case coupons are lost, special deals will not be provided. country other than Japan. Each participant needs to present their foreign ●JR plan ※Coupons cannot be refunded even if they are unused. passport at the time of purchase. However, up to 2 Japanese participants ※ FLEX RAIL-TICKET plan is intended for a non-reserved seat in a bullet ●Tax may accompany per 1 participant with a foreign passport. train. However, there are some restrictions of use (i.e. Dropping off at a ※ All tours listed include taxes and service fee. ※ Tickets, coupons, etc. that are not used during travel for a personal reason station other than a designated one, changing a seating option, etc. are not ※ If participants add meals and other services at a destination, they are cannot be refunded. allowed.) because special transportation fee and price of an agent subject to taxes. ※ Child fee applies to children from 6 to 11 years old. organized tour are applied. ●Cancellation fee ※ Participants under 20 years old at the time of registration require parental ※ A train name, number, schedule, and number of trains may change due to ※Cancellation fee for this product is followed by the cancel policy for 1 day trip. consent form. timetable change. ●Others ※Participants under 15 years old at the time of traveling have to be ※You may not change from a non-reserved seat to a reserved seat or Green car. ※ Please ask shops/restaurants for details on your own. accompanied by guardians. ●Experience at a destination ※ Special deals are only applied to participants who registered with adult or ●FLEX RAIL-TICKET plan ※ Please note that food menu, plates/utensils, dining location, opening hours, child fee unless mentioned otherwise. ※FLEX RAIL-TICKET plan is a convenient and affordable product which etc. may change and it may be closed without prior announcement. ※ This information guide is as of January 1st, 2020.

Booking information We will give you the terms and conditions of travel (full text), so please confi rm them in advance before booking. The tour on this brochure is based upon the following conditions (summary) in addition to conditions listed under each package. Regardless of whether or not JR Tokai Tours or a representative of JR Tokai Tours is liable, JR Tokai Tours shall, as stipulated in the special 1. Agent-organized tour agreement compensation provisions, pay within the following range compensation or consolation payments for certain damages to the customer’s life or This tour is planned and organized by JR Tokai Tours, Inc. (1-5-8 Kyobashi, Chuo-ku, Tokyo; Japan Tourism Agency Registration No.957) (hereafter re- body and/or damage to hand luggage, caused by sudden and accidental extraneous accidents during participation in the agent-organized tour: ferred to as “JR Tokai Tours”), and customers who are participating in this tour are entering into an agent-organized tour agreement (hereafter referred ・Compensation for death (15 million yen), consolation payments for hospitalization (20,000-200,000 yen), to as “tour agreement”) with JR Tokai Tours. Tour conditions are as stipulated below and the separately provided travel terms and conditions (full text), ・Consolation payments for hospital visits (10,000-50,000 yen), compensation for damage to baggage (up to 150,000 yen) (100,000 yen shall be the fi nal document referred to as the itinerary provided prior to your departure, and the agent-organized tour agreement portion of our travel agreement. the limit per compensated item). 2. Booking a tour and establishment of the agreement 14. Tour conditions according to the correspondence agreement (1) Customers can book a tour by entering predetermined items to the predetermined application form, and paying the application fee below. The If bookings for the tour are accepted from customers who are cardholders (hereafter referred to as “cardholders”) of a credit card company that application fee shall be deducted when you pay for the tour cost. JR Tokai Tours is affi liated with (hereafter referred to as “affi liated companies”), on the condition that “payments such as tour costs and cancel- (2) When booking by phone, mail, fax, or other means of communication, the customer is required to both submit the application form and pay the lation fees can be made without the cardholder’s signature” (hereafter referred to as “correspondence agreement”), the terms and conditions of application fee within three days from the day following the date of notifi cation from JR Tokai Tours of the booking approval to the customer. the correspondence agreement differ from the usual terms and conditions of the tour as follows: (Some travel agencies may not be able to ac- (3) The tour agreement shall be established upon approval of the agreement by JR Tokai Tours and receipt of the application fee. cept correspondence agreements. Also, the cards that can be used will depend upon the travel agency.) (4) Application fee (per customer) (1) The agreement is concluded when JR Tokai Tours sends out the notifi cation of consent via telephone or mail (or in the case of notifi cation of consent through electronic means such as e-mail, when the customer receives this notifi cation). At the time of booking, the customer shall Total tour cost Less than Less than Less than Less than Less than 150,000 JPY 10,000 JPY 30,000 JPY 60,000 JPY 100,000 JPY 150,000 JPY and above notify the “credit card number” and “card expiration date.” Application fee (2) The “date of credit card use” refers to the date on which payments and reimbursements of tour costs, etc., are made. The date on which the (per person) 3,000 JPY 6,000 JPY 12,000 JPY 20,000 JPY 30,000 JPY 20% card was charged for the tour costs shall be the “conclusion date of the agreement.” The date on which the card was charged for cancellation (5) Customers who require special accommodations for participation in the tour should notify us of this fact when booking the tour. JR Tokai fees shall be the “request date for cancellation of agreement” (In the event the request date for cancellation of agreement was after the date Tours shall make efforts to accommodate to the extent possible. The customer shall bear all expenses required for special provisions ar- on which the card was charged for the tour costs, JR Tokai Tours shall refund the amount of the tour costs minus the cancellation fees within ranged by JR Tokai Tours for the customer. 7 days counting from the day after the cancellation request was made as the date of credit card use.). 3. Payment of tour costs (3) If payment using the credit card provided by the cardholder is not possible for credit issues, etc., JR Tokai Tours shall cancel the correspon- The tour costs shall be paid prior to the 13th day counting back from the day before the departure date of the tour. (If the booking was made near dence agreement, and the customer shall be required to pay penalty charges of an amount equal to the prescribed cancellation fees. Howev- the 13th day, the payment must be received by the deadline specifi ed by JR Tokai Tours.) In the event that the customer is a cardholder of a credit er, this is not applicable when the customer pays the tour cost by cash by the deadline specifi ed by JR Tokai Tours. card company that JR Tokai Tours is affi liated with, we may receive tour costs, cancellation fees, and additional costs without requiring the custom- 15. Taking out a domestic travel insurance policy er’s signature. In the above cases, the customer’s credit card shall be charged on the date of approval by the customer, unless otherwise specifi ed. Injuries during travel may require a large amount of medical costs and transportation expenses, etc. In the event of an accident, it unfortunately is 4. Tour costs very diffi cult to seek compensation for damages from the party at fault or to collect compensation. In order to protect customers from such medical (1) Unless otherwise specifi ed, adult prices apply to customers who are 12 years of age or above, and child prices apply to customers who are costs, transportation expenses, compensation for death, and/or compensation for permanent disabilities, we recommend that customers take out aged 6 years of age or above (3 years of age or above for air travel) and under 12 years of age. their own domestic travel insurance policy with suffi cient coverage. For details, please inquire with the sales representative of the travel agency. (2) Tour costs are displayed for each tour package. Customers should confi rm the costs for their departure date and the number of people in 16. Notifi cations of accidents, etc. their party. In the event of accidents, etc. during travel, please immediately inform accompanying tour conductors, local attendants, providers of tour servic- 5. Items included in the cost of the tour es such as transportation/accommodation facilities, or the offi ce where the tour was booked. (1) Fares/fees (economy class unless otherwise stated) for transportation facilities indicated in the travel itinerary, accommodation expenses, 17. Handling of personal information meal costs, admission fees, and taxes such as consumption tax. As a rule, these expenses shall not be reimbursed even when not fully in- The personal information obtained from the tour application shall be used by JR Tokai Tours et al. to contact customers, and also to the extent curred for reasons due to the customer. (Such expenses as transportation fees excluded from the package, and personal expenses, shall not necessary to make arrangements for tour services and to receive such services. The personal information shall also be provided to the trans- be included in the cost of the tour.) portation and accommodation facilities described on the brochure or website for the tour booked, insurance companies, and company represen- (2) Tour conductor expenses and gratuity for group activities are included in tour packages where a tour conductor accompanies the tour group. tatives by electronic means, etc. In addition, JR Tokai Tours et al. may use the customer’s personal information for the following: i. Informing As a rule, these expenses shall not be reimbursed even when not fully incurred for reasons due to the customer. customers about the products, services, and campaigns of JR Tokai Tours et al. and affi liates of JR Tokai Tours et al. ii. Requesting feedback 6. Items not included in the cost of the tour after tour participation iii. Requesting customers to complete surveys iv. Provision of promotional services v. Creation of statistical data Everything not included in the previous clause is not included in the cost of the tour. (Expenses that occurred during individual activities in the 18. Reference dates for tour conditions and tour costs customer’s free time and examples of expenses shown below.) The reference date of the tour conditions shall be January 1st, 2020. Fares/rules effective as of January 1st, 2020, shall be used as the basis for (1) Expenses of a personal nature, such as laundry fees, telegraph and telephone charges, additional food, etc., and associated taxes and ser- calculating the tour cost. vice charges As a rule, taxes such as consumption tax will be imposed if customers add liquor, meals, or other services at inns or hotels, etc. (2) Excess baggage charges (for baggage exceeding the specifi ed weight, capacity, and number) (3) Transportation fees and accommodation expenses for travel between the arrival/departure point and the customer’s house 7. Revisions to the tour agreement Operated by In the event of natural disasters, wars, riots, suspension of tour services provided by transportation and accommodation facilities, government orders, provision of transportation services that were not part of the original travel plan, or other circumstances beyond JR Tokai Tours’ control; JR Tokai Tours may revise the content of the travel itinerary and tour services even after conclusion of the tour agreement when unavoidable for safe and smooth operation of the tour, after promptly providing customers with an explanation as to why the said circumstances are beyond JR Tokai Tours’ control and the causal connections with said circumstances. 8. Change in tour costs Commissioner of Japan Tourism Agency (1) In the event that the fares/fees of the transportation facilities used for the tour are drastically revised beyond what is normally expected due to Registered Travel Agency No. 957 signifi cant changes in economic conditions, etc., the tour costs will be changed to incorporate this difference in fares/fees. If the tour costs 1-5-8, Kyobashi, Chuo-ku, Tokyo, 104-0031, Japan are increased, the customer shall be notifi ed of this fact by the 15th day counting back from the day before the departure date. (2) If there is a change in the itinerary which results in a decrease in the expenses required for tour operation, JR Tokai Tours shall reduce the tour costs accordingly. 9. Cancellation fees (1) If a customer cancels the tour for personal reasons after conclusion of the tour agreement, the customer shall pay the cancellation fees under the following rates per customer, and each of the participating customers shall pay the difference in costs per room resulting from the change in the number of participants. A Certifi ed Travel Service Manager is responsible for supervising all transactions conducted at the sales offi ce where your Counting back from the day before departure travel arrangements are made.If you have any questions about your travel contract, please feel free to contact the Manager. Date of 1) Cancellation on 2) Cancellation on or 3) Cancellation on 4) Cancellation on 5) Cancellation on 6) Cancellation after cancel- or prior to the after the 20th day or after the 7th the day before the day of depar- departure or For reservations and inquiries lation 21st day (11th (10th day for day trips) day (Excludes 4 departure ture (Excludes 6) absence without day for day trips) (Excludes 3 to 6) to 6) any notice Cancella- tion fees Free 20% of tour cost 30% of tour cost 40% of tour cost 50% of tour cost 100% of tour cost (2) In the event of cancellation due to fi nancing issues that are outside of JR Tokai Tours’ responsibility, the customer is required to pay the pre- determined cancellation fees. (3) In the event that the customer cancels because he/she cannot consent to the use of personal information as stipulated in Clause 26 after the contract is concluded, the customer is required to pay the predetermined cancellation fees. (4) If the tour costs have not been paid by the deadline, JR Tokai Tours shall assume that the customer has cancelled the tour agreement on the day following the deadline, and the customer shall be required to pay penalty charges of an amount equal to the cancellation fees. (5) Changes to the departure date or a part of the itinerary such as transportation or accommodation facilities due to the customer’s personal reasons shall be regarded as a cancellation of the entire tour, and the customer shall be charged the predetermined cancellation fees. 10. Transfer of bookings The customer may transfer his/her contractual status to a third party with JR Tokai Tours’ consent. In this case, the customer shall fi ll out the designated form and submit it to JR Tokai Tours. A predetermined amount shall be charged as the processing fee for the transfer. (If an airline ticket has already been issued, we may also charge the customer for the cost of reissuing a ticket.) Transfer of the contractual status shall only take effect upon JR Tokai Tours’ consent, and the person to whom the contractual status was transferred shall assume all the rights and obliga- tions relating to the tour agreement. JR Tokai Tours may reject a transfer for reasons such as in the event that the transportation or accommo- dation facilities do not allow changes in travelers. 11. Tour conductor For individual-type plans, a tour conductor or local attendant shall not accompany the customer. JR Tokai Tours shall provide the customer with cou- pons necessary to receive tour services, and the customer is responsible for making arrangements to receive these tour services on his/her own. 12. JR Tokai Tours liabilities (1) If JR Tokai Tours causes damage to the customer intentionally or by negligence when fulfi lling its obligations of the tour agreement, JR Tokai Tours shall accept liability for damages caused to the customer. (2) Notwithstanding the stipulations in (1) of this Clause regarding damages to hand luggage, JR Tokai Tours shall only compensate for damag- es as set forth in (1) of this Clause when it is reported within 14 days counting from the day after said damages occurred, and only up to a maximum of 150,000 yen per customer (excluding cases of willful or gross negligence by JR Tokai Tours). 13. Special compensation