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Employee Handbook Employee Handbook Version #19 8/19/2019 Table of Contents Welcome to Accolade! 4 Our mission is that one day, every American has a person they trust to support them 5 through their entire healthcare journey. We believe this mission is a worthy one. 5 How do we carry out our mission? 5 Our Cultural Cornerstones 6 Accolade Origins 7 Origin Story 7 Our Leaders 7 GSD - Getting Stuff Done 14 At-Will Employment 14 Open Door Policy 14 Resolving Differences 14 Equal Employment Opportunity and Policy Against Discrimination and Harassment 15 Equal Employment Opportunity 15 Policy Against Harassment and Discrimination 15 Reasonable Accommodations 16 What To Wear 16 Travel, Entertainment, and Expenses 17 Office Life 17 Visitors 18 Postage, Shipping, and Office Supplies 19 Personal Property 19 Emergency Procedures and Weather 19 Communication 19 Updating Personal Information 20 Performance and Progress 21 Performance Management 21 Performance Support 21 Transfers and Promotions 22 Employee Referrals 22 Your Time 23 Work/Life Balance 23 Employment Status 23 ©2020 Accolade Inc. Page 1 of 52 Employee Handbook • Version 19 • Published 8/19/2019 Overtime 24 Off-The-Clock Work 24 Working Hours 24 Lactation Breaks 24 Paid Time Off 24 Time Off to Vote 25 Holidays 25 Day of Service 25 Floating Holidays (pro-rated based on hire date) 26 Leaves of Absences 26 Family and Medical Leave 26 Short-Term and Long-Term Disability 28 Maternity and Parental Bonding Leave 29 Military Leave 29 Jury Duty 29 Bereavement Leave 30 Crime Victim Leave 30 Leave for Emergency Services Personnel 31 Personal Leaves of Absence 32 Total Rewards 33 Total Rewards 33 401(k) Plan 33 Pay 33 Error in Pay 33 Workplace Injuries & Workers Compensation 34 Keeping it Real 35 No Smoking 35 Drug and Alcohol Policy / Substance Abuse Testing 35 Prohibited Use and Possession 36 Individuals Subject to Testing 36 Circumstances Under Which Testing May Be Required 36 Disciplinary Consequences 37 Your Privacy 38 No Violence 38 Confidentiality, Technology Invention and Intellectual Property Policy 39 Security Incident Response 39 ©2020 Accolade Inc. Page 2 of 52 Employee Handbook • Version 19 • Published 8/19/2019 Conflicts of Interest 39 Former Employer Confidential Information 40 External Business Ventures 40 Outside Employment 41 No Solicitation/No Distribution 41 Information Technology 42 Information Technology 42 Personal Device Acceptable Use Policy 42 Who is permitted to use a personal device to access Accolade systems? 43 Am I required to use a personal device for Accolade business? 43 No Texting While Driving! 43 Employee Social Media Policy 43 Guidelines 44 Know and Follow the Rules 44 When Posting About Accolade 44 Using Social Media at Work 45 Retaliation is Prohibited 45 Media Contacts (Speaking with the Media or other Third Parties) 45 Working From Home 46 Work from Home Audit Process: 46 Return of Company Property and Equipment 46 State Specific Appendices 48 Appendix A: Arizona 48 Military Leave 48 Constructive Discharge Notice 48 Appendix B: Washington 49 Meal Periods 49 Rest Periods 50 Washington Family Leave Act (WFLA) 50 Discussion of Wages 50 Wages and Salaries – (Seattle Only) 51 Background Checks – (Seattle Only) 51 Let's Talk 52 ©2020 Accolade Inc. Page 3 of 52 Employee Handbook • Version 19 • Published 8/19/2019 Welcome to Accolade! Hite m@@@e y Jp Z C I6 eIn N lY 3 R p b 2 l4 td G 9 ljL T A u oMS J9 @@@ ! We're so happy that you're a part of the Accolade family and look forward to the amazing work we will do together to reinvent healthcare. At Accolade, our beliefs and values are very important, so we urge you to understand them and incorporate them into everything you do. This Handbook is designed to reinforce what makes Accolade unique, make sure you always know your purpose here, and how we get things accomplished at Accolade. It is the responsibility of every Accoladian to hold others accountable to everything in this Handbook. If you save this Handbook as a favorite, you can easily access it as an on-going reference. As you grow with our company, you may have ideas for improving this content. Your ideas are always welcome and can be shared with us through email at [email protected]. Sincerely, The People & Culture Team Watch Video: https://www.youtube.com/watch?v=9czZ1rzwyik ©2020 Accolade Inc. Page 4 of 52 Employee Handbook • Version 19 • Published 8/19/2019 Our mission is that one day, every American has a person they trust to support them through their entire healthcare journey. ite m@@@e y Jp Z C I6 In N lY 3 R p b 2 4 td G 9 jL T A u MiJ9 @@@ We believe it’s time to think differently about healthcare. To recognize that conventional approaches are failing American families. To reject the notion that healthcare has to come with complexity, jargon, runarounds, and frustration. It's time to expect a better healthcare experience. We believe this mission is a worthy one. Aite m@@@e y Jp Z C I6 tIn N lY 3 R p b 2 4 Atd G 9 jL T A u My J9 @c@@ colade, we recognize that healthcare is highly personal. That’s why we’ve created one, consumer-focused service to simplify care for our members. It’s why we treat people as individuals, not disease states. It’s why we pull together the best technology and analytics to support development of personalized action plans for every individual we serve. How do we carry out our mission? Aite m@@@e y Jp Z C I6 cIn N lY 3 R p b c2 4 td G 9 jL T oA u N C J9 @@@lade’s “high touch” approach isn’t possible without the array of advanced technologies that support our daily operations and help us identify opportunities for greater influence. Our integrated technology platform pulls in 150+ claims feeds every night from health plans, benefit administrators, and pharmaceutical benefit managers, integrating them into the decision support system used by every health assistant. Our unique system provides a holistic, 360-degree view of every individual and covered family member, providing information ranging from benefits and claims eligibility to medical conditions, medications, and motivators. It also integrates gold-standard clinical knowledge databases, enabling consistent, evidence-based guidance. No other company creates such a comprehensive, integrated picture of each person’s health needs. No other company marries that data to a trusted service model with proven results. Accolade MBA Want to learn even more about how we carry out our mission? Check out Accolade MBA! Our Accolade MBA program offers Accolade employees the opportunity to work towards a unique Masters in the Business of Accolade. The program helps employees understand the fundamentals of our business, why our customers are engaged with us, and the value we deliver them. Additionally, the modules provide an overview of the Accolade Solutions & Services, what powers those solutions, and our place in the competitive marketplace. Our Cultural Cornerstones ©2020 Accolade Inc. Page 5 of 52 Employee Handbook • Version 19 • Published 8/19/2019 Cite m@@@e y Jp Z C uI6 In N lY 3 R p b l2 4 td G t9 jL T A u N S J9 @@@ re is sometimes hard to define. Dictionaries call it a set of beliefs, values, symbols, artifacts, and stories that shape action. Even if you can’t define it, you know it when you see it. At Accolade our cultural cornerstones link the best aspects of our past to what we aspire to be - a company, and a community of colleagues with a shared commitment to take care of our members and take care of each other. We find joy & purpose in serving others Every day we bring the best of Accolade to everyone we serve. Compassion and empathy are pervasive in our actions. And our interactions. That's how we build personal, enduring relationships that can change someone's day. Someone's life. The world. Making a difference is what we do. We do the right thing for the right reasons – and we do it well. Even when it's hard. We're boldly & relentlessly reinventing healthcare We're on a mission to build an exceptional, enduring company. A company that changes the world, one person at a time. It's why we dream BIG, believe BIG, act BIG. Then repeat. We have an insatiable appetite to be the best. We aren't afraid of barriers. We knock them down, learn and then build something better. Bold decisions? Calculated risks? Super high expectations? Bring it on! Our curiosity drives us. And our passion and determination to improve healthcare for everyone provides the fuel. We call that being Accodacious. We're strong individually & together we're powerful Unique. Quirky. Exceptional. Individuality is our strength. Embracing our differences enables us to solve tough problems in creative ways. Share ideas freely. Grow our careers and inspire each other. That's why we deliberately seek out the best people, new approaches, and fresh ideas to sustain and advance our mission. We're all change agents. We believe in each other, in honesty, and in having fun. You won't find egos or office walls here. Because we aren't defined by titles – but by actions, behaviors, and results. We roll up our sleeves & get stuff done Being wildly successful is more than a goal – it's a serious commitment. It's why we're disciplined, purpose-driven, and accountable for our results. And we go above and beyond to deliver on promises.
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