50 Scientific Journal of Maritime Research 32 (2018) 50-58 © Faculty of Maritime Studies Rijeka, 2018 Multidisciplinary Multidisciplinarni SCIENTIFIC JOURNAL OF znanstveni časopis MARITIME RESEARCH POMORSTVO A Proposal of Measures Towards a Qualitative Enhancement of Bus Transport Services in the Primorsko-goranska County Siniša Vilke, Tomislav Krljan, Borna Debelić University of Rijeka, Faculty of Maritime Studies, Studentska 2, 51000 Rijeka, Croatia, e-mail:
[email protected] ABSTRACT ARTICLE INFO The survey, which consisted of counting, polling and recording, has provided data on the existing Preliminary communication volume of passenger flows in public bus stations/terminals within the Primorsko-goranska (Littoral- Received 2 May 2018 Mountainous) County (hereinafter: the PG County), the density rate of passengers on bus lines that KeyAccepted words: 21 May 2018 operate on County connections and on bus lines connecting the PG County with other counties in Croatia. In addition to the quantitative parameters, the qualitative data were analyzed that had been obtained by polling passengers at the Rijeka bus terminal, whereupon detailed opinions of direct Passenger flows users of the service were elaborated with the aim of obtaining a picture of the current situation of the Bus transport public bus transport in the PG County. The data collected were used in evaluating the quality of the Bus stations/terminals passenger transport service provided and in determining measures to be taken in order to bring both Transport service quality the actual quality of transport and the satisfaction of passengers to a higher level. 1 Introduction the measures that need to be taken to bring the quality of transport2 Road Connectionsand passenger satisfactionBetween the to a Republic higher level.