haleys hand NUMBER 4 – SEPTEMBER 2009 THE MAGAZINE FOR THE 22,822 EMPLOYEES OF THE DANSKE BANK GROUP DANSKE
[email protected] No more bankers’ hours magazine Sweden’s new product fi ts magazinecustomer lifestyles – and magazine magazine gives staff fl exible workdays Page 8-11 How (and why) to read our H1 report Page 14 Are we good enough at serving our own employees? Page 4 magazine Part-time football trainer, part-time Danske manager Page 6 Watch videosOnline at Danske Magazine 36229_DMag_NR4-2009_UK.indd 1 8/24/09 1:45 PM EDITOR RESPONSIBLE UNDER DANISH PRESS LAW MARIA HJORTH EDITOR KAY XANDER MELLISH/KAYM/45687 3912 GROUP COMMUNICATIONS DELIVERY POST AND INTERNAL DISTRIBUTION MAIL R3986 AND TELEPHONE (+45) 43 39 27 21 ORDERING NUMBER 7550 ISSN 1396-5034 LAYOUT GROUP DESIGN COVER PHOTO PETTER MAGNUSSON The banking business has changed, too Contents When I started my career, there vices. Those with more complex was only one way to be a retail needs may prefer, and be willing to customer at a bank. You would go pay for, the more in-depth advice to a branch during banking hours, we provide in a face-to-face setting. in my branch 9:30-12:30 and then 2pm-4pm, and either make transac- We are re-segmenting on the tions with a cashier or sit across corporate side as well, where the the desk from an adviser, discus- smallest businesses have proven to sing a loan. All customers were be very satisfi ed with centralised handled the same way, and banks phone services staffed with spe- never approached customers.