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PAYLAH! | Frequently Asked Question Table of Contents

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PAYLAH! | Frequently Asked Question Table of Contents Frequently Asked Questions PAYLAH! | Frequently Asked Question Table of Contents General .................................................................................................................................................. 4 What is DBS PayLah!? ........................................................................................................................................... 4 What do I need in order to sign up? ...................................................................................................................... 4 What should I do if I am using iOS 9.0 and below? ................................................................................................. 4 Do I need to pay to use DBS PayLah!? ................................................................................................................... 4 How do I set up a DBS PayLah! account? ............................................................................................................... 5 How can registering for MyInfo save my time? ...................................................................................................... 7 Why am I not able to register through MyInfo? ..................................................................................................... 7 How do I complete or update my PayLah! profile? ................................................................................................. 8 Is DBS PayLah! safe to use? ................................................................................................................................... 8 Do the credit balances in my DBS PayLah! wallet earn any interest?....................................................................... 9 Can I have more than one DBS PayLah! wallet? ..................................................................................................... 9 Is DBS PayLah! the same as PayNow? .................................................................................................................... 9 Will I be required to send in additional documents if I register for a DBS PayLah! wallet? ..................................... 10 Why am I being redirected to reactivation flow? ................................................................................................. 10 I have lost my handphone, what should I do? ...................................................................................................... 10 Account Setting .................................................................................................................................... 11 How can I update my mobile number? ................................................................................................................ 11 How can I enable Touch / Face / Fingerprint ID for login? .................................................................................... 12 How can I change my DBS PayLah! password? ..................................................................................................... 12 What if I have forgotten my DBS PayLah! password? ........................................................................................... 12 Manage wallet...................................................................................................................................... 13 What is daily transfer limit? ................................................................................................................................ 13 What is my maximum DBS PayLah! wallet limit? ................................................................................................. 13 How I can check what is my bank account linked to Paylah!? ............................................................................... 13 How can I update my linked bank account details? .............................................................................................. 13 Can I transfer money from my DBS PayLah! wallet to my linked bank account? .................................................... 13 Send & receive ..................................................................................................................................... 14 How do I transfer money to a friend via PayLah!? ................................................................................................ 14 How do I request a money transfer from a group of friends (Group Request) via PayLah!? .................................... 14 How do I request a money transfer from a friend (Single Request) via PayLah!? ................................................... 14 How can I top-up my DBS PayLah! wallet? ........................................................................................................... 14 How do I receive money from friends? ................................................................................................................ 14 What happens if I send money to a recipient who does not have a DBS PayLah! wallet? ....................................... 15 What happens if the recipient does not download and register for a DBS PayLah! wallet within 3 calendar days? . 15 When I receive funds from DBS Bank, how can I check which campaign incentives this is for? ............................... 15 PAYLAH! | Frequently Asked Question What happens when my auto-debit was switched off and there is an error message when I click “Pay”? My wallet limit was 0. ........................................................................................................................................................ 15 Can I cancel a money transfer request after it has been sent? .............................................................................. 15 What is the maximum amount that I can request for each request? ..................................................................... 15 Can I request a money transfer from someone who has not downloaded and registered for DBS PayLah! yet? ...... 15 Payment ............................................................................................................................................... 16 How do I pay my bills on DBS PayLah! ................................................................................................................. 16 What is a Bill Reference Number? ....................................................................................................................... 16 How do I pay for my online purchases? ............................................................................................................... 16 If you are checking out from an app-based online merchant: ............................................................................... 16 How do I make an in-app purchase? .................................................................................................................... 16 How do I handle Express Checkout? .................................................................................................................... 17 How do I make a Donation? ................................................................................................................................ 17 How do I top up my Mobile Prepaid SIM Card via PayLah!? .................................................................................. 17 Others .................................................................................................................................................. 18 How do I use DBS PayLah! on Apple Watch? ........................................................................................................ 18 Can you tell me what is eGift?............................................................................................................................. 18 How do I send an eGift? ...................................................................................................................................... 18 Where can I Scan and Pay via QR Code? .............................................................................................................. 18 How do I Scan and Pay via QR Code? ................................................................................................................... 19 How do I close my DBS PayLah! wallet? ............................................................................................................... 19 What if I decide to close my DBS/POSB savings/current account(s)? .................................................................... 19 PAYLAH! | Frequently Asked Question General What is DBS PayLah!? DBS PayLah! is a personal mobile wallet which allows you to perform transactions such as funds transfer, Scan and Pay (NETS), QR Code payments, bill payments and other in-app and online purchases on the go. What do I need in order to sign up? • DBS/POSB customers with a deposit account (Personal or Joint-Alternate accounts only): - DBS/POSB digibank account • Singaporeans or Permanent Residents without a DBS/POSB deposit account: - Have a MyInfo account which you can authenticate yourself to give consent for the retrieval of financial data for registration. Visit https://www.singpass.gov.sg/myinfo/intro for more information. • Parents with DBS/POSB deposit account: - Register for your child via Parents’ SingPass with MyInfo. Parents must be existing DBS customers and have the SingPass Mobile App installed on their devices to provide consent for registration. You will also
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