Internet Explorer Browser - Delete Temporary Internet Files

Overview

The information below will help resolve a wide range of issues that can occur on our website when using Internet Explorer browser, version 6 or later.

Temporary Internet Files or ‘Cache’ are, in effect, a large part of your browsers memory. When you load a web page it is saved on your computer in this Cache so that if you later decide to open the same page again, it will open a lot faster.

The drawback however, is that your browser will sometimes fetch a web page from it's Cache when it should be getting a fresh version from the Internet. This can sometimes result in out of date information being shown onscreen. Deleting the files in your Cache will force your computer to fetch up to date information rather than remembering the old information.

If you continue to experience issues after completing the steps below, or would like one of our Customer Service Advisors to assist you with making these changes, please refer to the Contact Us information on our website by selecting the ‘Contact Us’ button.

Alternatively, you can email [email protected].

Deleting Temporary Internet Files

1a) Open up your browser and click on 'Tools' on the top bar, then 'Internet Options…'.

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1b) This will open the Internet Options window.

2) Once ‘Internet Options’ opens it should open to the ‘General’ tab. If not, click the ‘General’ tab along the top of the Internet Options menu.

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In the ‘Temporary Internet Files’ In the ‘Browsing history’ section section select the ‘Delete Files’ select the ‘Delete’ button. button.

You will then receive the below

You will then receive the below pop up. On here select the ‘Delete pop up. Once you select ‘Ok’ the Files’ button. Temporary Internet Files will begin clearing from your browser.

You will then receive the below pop up. Once you select ‘Ok’ the Temporary Internet Files will begin clearing from your browser.

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In the ‘Browsing history’ section In the ‘Browsing history’ section

select the ‘Delete’ button. select the ‘Delete’ button.

You will then receive the below You will then receive the below pop up. pop up.

Tick the ‘Temporary Internet Tick the ‘Temporary Internet

Files’ option and ensure that Files’ option and ensure that

‘Preserve Favourite website data’ ‘Preserve Favourite website data’ is un-ticked. Then select the is un-ticked. Then select the

‘Delete’ button which will begin ‘Delete’ button which will begin clearing the Temporary Internet clearing the Temporary Internet

Files from your browser. Files from your browser.

3) Now close all internet browser windows that are currently open and reopen a new browser window, type in our website address and login to your account.

• If you continue to experience problems, please contact one of our Customer Service Advisors to assist you. Refer to the Contact Us information on page 1 of this document.