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SERVICE DIRECTORY 2015/16 3 Welcome George Eliot Hospital NHS Trust 6 1 Service 2015/ Directory ‘our vision is to EXCEL at patient care’ 2 GEORGE ELIOT HOSPITAL SERVICE DIRECTORY 2015/16 3 Welcome Welcome to the George Eliot We aim to provide integrated high Hospital NHS Trust Directory quality healthcare across the patient’s of Services 2016. journey, working with partners in community, social, primary, secondary We provide a range of hospital and tertiary services in the local and and community based services wider health economy. to approximately 350,000 people across Nuneaton and Bedworth, Our vision is to ‘Excel at patient North Warwickshire, South West care’. To ‘EXCEL’ we mean delivering Leicestershire and North Coventry. the right care, in the right place, at the highest possible standard with The hospital, which opened in quality, safety and patient experience 1948, provides a range of elective, at the heart of all our work. This is non-elective, emergency, surgical, reflected in our core value pledges: medical, women’s, children’s, diagnostic and therapeutic services. • Effective open communication • eXcellence and safety in We also provide a range of everything we do primary and community services across Coventry, Warwickshire and • Challenge but support Leicestershire and integrated high • Expect respect and dignity quality sexual health services for • Local healthcare that inspires residents of Warwickshire. The sexual confidence health sites are based in the heart of the community in Stratford, Rugby I hope you find the directory useful, and at the George Eliot Hospital, with satellite services supporting local areas and helping to drive Kath Kelly up health outcomes for our local Chief Executive communities. For a full list of the services we provide, go to our website: www.geh.nhs.uk/directory-of-services Follow us on social media: Twitter: Facebook: @GEHNHSnews www.facebook.com/georgeeliothospital 2 GEORGE ELIOT HOSPITAL SERVICE DIRECTORY 2015/16 3 What our patients said in 2015 Below are just a small selection of the many positive feedback comments that we receive from our patients and relatives of patients: “I would very much like “Although I was only kept to express a few words of in overnight I cannot thank thanks for the remarkable the staff enough for their improvements that have kindness, professionalism occurred at the George and dedication to duty, Eliot Hospital, specifically despite the intense and in terms of dementia care.” heavy workload they are Relative of patient, Nuneaton engaged in night and day.” “Our son was born in Patient, Nuneaton September and we felt “From the contacts I have the service provided by had with staff at George the hospital was simply Eliot: receptionists, theatre outstanding.” staff, nurses and surgeons, Patient, Nuneaton I can truly say you have a great team and hospital you can be proud of.” Patient, Coventry Michelle Norton Kath Kelly Director Dr Gordon Wood Chief Executive of Nursing Medical Director 4 GEORGE ELIOT HOSPITAL SERVICE DIRECTORY 2015/16 5 Looking to the future The NHS ‘Five Year Forward View’ is our basis for the future, and captures the direction we are heading in terms of delivering high quality services both within the Trust and out in the community. The Trust’s Vision is to: • EXCEL at patient care, providing services across the full spectrum of primary, secondary and community care. As an organisation led by our core values we always put the patient first • Work as part of the wider health and social care system providing integrated and networked care focusing on the needs of our patients • Drive forward on new models of care and innovative solutions, to the wider health care system, we will ensure local services for local people are maintained and enhanced • Ensure that our patients continue to be at the centre of everything we do and that the care they receive is safe, responsive, effective and high quality in the right place, every time The Trust implemented a Clinical Services Strategy in April 2015 which The Trust’s set out our journey of continuous improvement. We are now operating a whole system approach to Future delivering patient care, implementing new models of care which integrate more with our primary care and Direction community care providers. We are working more collaboratively with our acute hospital neighbours to develop more integrated ways of working, sharing resources and providing broader services in our Hospital for our local community. This helps ensure that patients receive the right care in the right place. 4 GEORGE ELIOT HOSPITAL SERVICE DIRECTORY 2015/16 5 Key Areas of Improvement Following the CQC Inspection in 2014 when recruiting new Consultants and two new we received a rating of ‘Good’, we continue CT scanners and MRI, resulting in enhanced to review and enhance our services to ensure facilities and improved access rates standards remain high. Recent initiatives set • New community sexual health services to improve patient care this year include the across Warwickshire following: • Further improvements to ambulatory care • Development of the endoscopy service, pathways creating new facilities in line with the • Improvements to the Electronic Document accredited high standards from JAG which Management System (EDMS) will enable us to double our capacity for our to improve the sharing of patient local community information • Phase 2 of the Lorenzo EPR system, These are just some of the ways in which we providing the introduction of additional are improving our patient care. We look forward clinical functionality, including automated to working with our GP community in 2016 and clinical ordering and results reporting, beyond. clinical noting and documentation, medicine administration and care plans • New cardiac rehabilitation service to provide a level 3 Acute Hospital service • New model of care for Stroke services across the region • Newly refurbished maternity services and Special Care Baby Unit (SCBU) services including new birthing rooms • Improvements to our Radiology services, 6 GEORGE ELIOT HOSPITAL SERVICE DIRECTORY 2015/16 7 Contents Directory of services George Eliot Hospital – Main Contact Information 08 A Accident and Emergency 09 G Gastroenterology 26 Acute Medical Unit 10 Gynaecology 29 Ambulatory Care Unit 11 Anaesthetics 12 H Haematology 31 B Breast Care 13 I Infection Prevention 32 C Cardiology 15 Cardio Respiratory Unit 16 Maternity 34 (CRU) M Maxillo Facial 35 Chaplaincy 17 Chronic Pain 18 Clinical Psychology 19 N Neurosurgery 36 Colorectal 20 Community Dental Service 22 O Occupational Therapy 38 D Diabetes 23 Oncology 39 Ophthalmology 40 E Ear, Nose and Throat 24 Organ Donation 42 Elderly Care 25 Orthopaedics 43 6 GEORGE ELIOT HOSPITAL SERVICE DIRECTORY 2015/16 7 P Paediatrics 45 T TB Service 60 Palliative Medicine 47 Theatres 62 Pathology 49 Transient Ischemic 63 Pharmacy 50 Attack (TIA) Plastic and Reconstructive 51 Surgery U Urology 64 Physiotherapy 52 V Vascular 65 R Radiology 53 Respiratory Care 55 W Warwickshire Stop Smoking Service 66 S Sexual Assault Referral 56 Centre (SARC) Sexual Health Services 57 Warwickshire Speech and Language 58 Therapy Stroke 59 Feedback to improve the Services 67 8 GEORGE ELIOT HOSPITAL SERVICE DIRECTORY 2015/16 9 George Eliot Hospital Main contact information Main switchboard Accident and Emergency Tel: 024 7635 1351 Tel: 024 7615 3761 Email: [email protected] 024 7615 3762 Website: www.geh.nhs.uk Twitter: @GEHNHSnews Patient Advice and Liaison Service Facebook: www.facebook.com/ (PALS) georgeeliothospital Tel: 024 7686 5550 Email: [email protected] Postal Address: George Eliot Hospital Customer Services Office NHS Trust College Street Tel: 024 7686 5545 Nuneaton Email: [email protected] Warwickshire CV10 7DJ Admissions number for General Practitioners Tel: 024 7635 0333 Routes to Referrals Choose and Book Choose and Book is a national electronic referral service which gives patients a choice of place, date and time for their first outpatient appointment in a hospital or clinic or visit www.chooseandbook.nhs.uk Outpatient Call Centre: 024 7686 5050 Referral Enquiry Line: 024 7615 3812 Urgent Fax Line: 024 7686 5670 8 GEORGE ELIOT HOSPITAL SERVICE DIRECTORY 2015/16 9 A Directory of services Accident and Emergency Lead Consultant: Mr Ahmed Ismail Email: [email protected] Secretary: Kate Wickett / Helen Smitham Contact Number: 024 7686 5406 Email: [email protected] [email protected] Other Consultants: Mr David Foroughi Mr Mohammed Ansari Fax: 024 7686 5201 Accident and Emergency Main Number: 024 7615 3761 / 62 About the Service: Accident & Emergency is one of the busiest departments at the George Eliot Hospital, with up to 180 patients seen daily in the department, often more at weekends. The team is the front end service that delivers care, investigates and stabilises patients before admitting them for further management, transferring to the Acute Medical Unit or discharging back into the community. We have Senior Clinicians in the department 24/7 and there is a Consultant or Associate Specialist present 12 hours a day 365 days a year. There is a musculo skeletal clinic four days a week (Monday – Thursday) staffed by A&E Consultants and a fracture clinic every Friday run by Mr Foroughi. The A&E Consultants also run two ATLS courses a year (Advanced Trauma Life Support) at GEH to enable clinicians to deal with trauma more effectively. The A&E Consultants are available for advice to General Practitioners in the local area. We are keen to work closely with our local GP
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