Usaid-Funded Iraq Governance and Performance Accountability (Igpa/Takamul) Project

USAID-FUNDED IRAQ GOVERNANCE AND PERFORMANCE ACCOUNTABILITY (IGPA/TAKAMUL) PROJECT DRAFT PUBLIC OPINION SURVEY BASIC INDICATORS REPORT JANUARY 2019 This report was produced for review by the United States Agency for International Development (USAID). It was prepared by 4points Company and DAI working together on the USAID-Funded IGPA/Takamul Project. USAID-FUNDED IRAQ GOVERNANCE AND PERFORMANCE ACCOUNTABILITY (IGPA/TAKAMUL) PROJECT PUBLIC OPINION SURVEY BASIC INDICATORS REPORT Program Title: USAID-Funded Iraq Governance and Performance Accountability (IGPA/Takamul) Project Sponsoring USAID Office: USAID Iraq Contract Number: AID-267-H-17-00001 Contractor: DAI Global, LLC Date: January 2019 Author(s): IGPA/Takamul The authors’ views expressed in this publication do not necessarily reflect the views of the United States Agency for International Development or the United States Government. TABLE OF CONTENTS ACRONYMS .......................................................................................................................... 10 EXECUTIVE SUMMARY ...................................................................................................... 11 Project Background ................................................................................................................................................. 11 Purpose of the Public Opinion Survey ................................................................................................................ 11 Methods and Limitations ........................................................................................................................................ 12 Findings ....................................................................................................................................................................... 12 Conclusions and Recommendations ................................................................................................................... 13 INTRODUCTION ................................................................................................................. 15 Background ............................................................................................................................................................... 15 Objective ................................................................................................................................................................... 15 METHODOLOGY ................................................................................................................. 16 Survey Design ........................................................................................................................................................... 16 Sampling ..................................................................................................................................................................... 16 Limitations ................................................................................................................................................................. 19 Demographics ........................................................................................................................................................... 19 FINDINGS .............................................................................................................................. 21 CONSOLIDATED FINDINGS ...................................................................................................... 21 Summary of Indicators............................................................................................................................................ 21 Summary of Public Services ................................................................................................................................... 32 Summary of Other Relevant Findings ................................................................................................................. 38 DETAILED FINDINGS BY PUBLIC SERVICE ............................................................................... 43 Water ......................................................................................................................................................................... 43 Solid Waste Management ...................................................................................................................................... 45 Electricity ................................................................................................................................................................... 47 Sewage ........................................................................................................................................................................ 48 PROVINCIAL PROFILES ............................................................................................................. 50 Anbar .......................................................................................................................................................................... 50 Babil............................................................................................................................................................................. 69 Basrah ......................................................................................................................................................................... 88 Baghdad .................................................................................................................................................................... 106 Ninewa ..................................................................................................................................................................... 126 CONCLUSIONS .................................................................................................................. 147 RECOMMENDATIONS ...................................................................................................... 150 USAID-FUNDED IGPA/TAKAMUL PUBLIC OPINION SURVEY - BASIC INDICATORS REPORT 1 ANNEX A: SCOPE OF WORK .......................................................................................... 152 ANNEX B: SURVEY METHODOLOGY ........................................................................... 163 ANNEX C: SURVEY QUESTIONNAIRE .......................................................................... 166 ANNEX D: WORK PLAN (TIMELINE) ........................................................................... 170 ANNEX E: ADDITIONAL DISAGGREGATION OF BASIC INDICATORS ................ 171 USAID-FUNDED IGPA/TAKAMUL PUBLIC OPINION SURVEY - BASIC INDICATORS REPORT 2 LIST OF TABLES AND FIGURES TABLES Table 1: Distribution of Survey Sample Over Five Target Provinces ................................................................... 18 Table 2: Distribution of Surveys between IDP and Host Community Members within Five Target Provinces............................................................................................................................................................. 18 Table 3: Public Service Improvement (Disaggregated by Age) ............................................................................... 23 Table 4: Public Service Improvement (Disaggregated by Religion/Ethnicity) ...................................................... 24 Table 5: Public Service Improvement (Disaggregated by Residency Status) ....................................................... 24 Table 6: Public Service Improvement (Disaggregated by Educational Level) ...................................................... 24 Table 7: Public Service Satisfaction (Disaggregated by Age) ................................................................................... 26 Table 8: Public Service Satisfaction (Disaggregated by Religion/Ethnicity)........................................................... 26 Table 9: Public Service Satisfaction (Disaggregated by Residency Status)............................................................ 26 Table 10: Public Service Satisfaction (Disaggregated by Educational Level) ........................................................ 27 Table 15: Government Responsiveness (Disaggregated by Age) ........................................................................... 28 Table 16: Government Responsiveness (Disaggregated by Residency Status) ................................................... 28 Table 17: Government Responsiveness (Disaggregated by Educational Level) .................................................. 29 Table 11: Trust in Government (Disaggregated by Age) ......................................................................................... 30 Table 12: Trust in Government (Disaggregated by Religion/Ethnicity) ................................................................ 30 Table 13: Trust in Government (Disaggregated by Residency Status) ................................................................. 31 Table 14: Trust in Government (Disaggregated by Educational Level) ................................................................ 31 Table 18: Prevalence of Platforms Among Media Users (Disaggregated by Age) .............................................. 41 Table 19: Prevalence of Platforms Among Media Users (Disaggregated by Religion/Ethnicity) ..................... 41 Table 20: Prevalence of Platforms Among Media Users (Disaggregated by Residency

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