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Annual Report 2010-11

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Annual Report 2010-11 ANNUAL REPORT 2010-2011 Better Health in Our Community. About Southern Health Southern Health is Victoria’s most integrated public health service. We uniquely provide health care across the entire lifespan – from newborns and children, to adults, the elderly, their families and carers. We improve the health of our community through: Our Vision Prevention Better health in our community. Early intervention Our Purpose Community based treatment and rehabilitation To plan and deliver quality, person-centred health care Highly specialised surgical and medical and services, education and research that meets the diagnosis, treatment and monitoring services needs of our community. Hospital and community based mental health services Our Values Comprehensive aged care programs We remain firmly committed to our ICARE values of: Palliative care Integrity ompassion Research C Accountability Education Respect Excellence MELBOURNE CBD Hospitals Greater Dandenong Community Health Service Cardinia Casey Community Health Service Monash Monash Medical Centre Medical Centre Clayton Moorabbin Springvale Kingston Cockatoo Centre Dandenong Hospital Dandenong Doveton Berwick Casey Hospital Pakenham Cranbourne Cranbourne Integrated Care Centre 2 2010-2011 at a glance Total episodes of care episodes 1.51 million more than 1.51 million episodes of care provided across our services to the community 193,000 people Hospital admissions more than 193,000 people admitted to our hospitals Emergency people 172,000 more than 172,000 people came to our three emergency departments for treatment Ambulance arrivals 44,000 arrivals almost 44,000 ambulance arrivals handled by our emergency departments 43,000 operations Surgical operations more than 43,000 operations performed Outpatient services 626,000 occasions more than 626,000 occasions of service provided by our 375 outpatient clinics Births babies 8,600 more than 8,600 babies delivered Children 29,000 admissions more than 29,000 admissions of children under age 19 to our children’s wards and neonatal units Mental Health 194,000 people more than 194,000 client contacts Community health services 194,000 hours more than 194,000 hours of direct primary care and Home and Community Care services provided in our community Southern Health Annual Report 2010-2011 1 Report of the Chair of the Board and Chief Executive We have an incredible number of achievements “to be proud of, we also know we have many more opportunities to serve our community and to further our reputation as an industry leader. “ Our commitment to you is that we will continue to focus on these. In accordance with the Financial Management Act 1994, we are pleased to present the Report of Operations for Southern Health for the year ending 30 June 2011. We are proud to report an overall We were extremely pleased to receive Leading Edge Facilities $2.8 million surplus for the 2010-2011 the 2010 Australian Business of the financial year. Our operating result of Year Award for Public Service in the We continued our extensive facility a $2.9 million deficit was delivered health industry in recognition of the improvement program to build capacity against record levels of care to our leadership and achievements of the and upgrade infrastructure with all communities. this outstanding health service and projects progressing high quality new its people. facility outcomes, being completed In 2010-2011 we responded to the in a timely manner within budget and significant growth in demand for our focused on the needs of our patients. services, including a 7% increase Patient Centred Care This major public investment of close to in emergency presentations, an 8% $190m is already giving our community increase in separations, a 7% increase The patient is at the centre of our care, improved access to better health in surgical operations and a 15.5% and the focus on this important goal services in mental health, aged care, increase in mental health inpatients. In has increased this year. acute health services and car parking. total we provided more than 1.51 million episodes of care - including hospital Our Board and Executive At Kingston Centre, Stage 2 of a and community based services. Management Team are committed significant redevelopment program to make this something that is nearing completion and will deliver Challenges remain in consistently underpins and informs everything state-of-the-art facilities for our aged meeting some of our access we do at Southern Health. care and rehabilitation communities at performance targets, but in most we the Cheltenham site. have been ahead of or close to our goals. We embrace these challenges At Dandenong Hospital, the new and have responded with innovation Emergency Department has improved and an ongoing strong commitment both our capacity and greatly to safety and quality. enhanced the patient care environment at one of Victoria’s busiest emergency care facilities. 2 Report of the Chair of the Board and Chief Executive The first stage of our redevelopment served on the Board Quality and and expansion of mental health Audit Committees; and Ms Faye facilities at Dandenong has delivered Burton who chaired the Kitaya a leading edge design in partnership Board, and served on the Community with our patients, with an emphasis Advisory Committee. on an environment conducive to patient recovery. We are very fortunate at Southern Health to have a strong and committed We welcome the commitment of clinical leadership across medicine, the incoming State Government nursing and allied health, leadership to develop the Monash Children’s that is recognised locally, nationally Hospital, and look forward with and internationally. Outstanding enthusiasm to delivering a truly examples of these achievements are great service. included within this report. In addition, we acknowledge the Contents Monash Health support of the Victorian Government, Department of Health and Foundation Commonwealth Government in their ongoing funding and support We acknowledge and thank our ifc About Southern Health of our operations and initiatives. generous donors and supporters who continue to help us in so many ways 1 2010-2011 at a glance to help us provide patient-centred care to our community. In summary 2 Report of the Chair of the In early 2011 the Board was pleased We have an incredible number of Board and Chief Executive to support the establishment of achievements to be proud of, we the Monash Health Foundation to also know we have many more opportunities to serve our community 4 Achievements against our assist us increasing opportunities Strategic Goals for the community, philanthropists, and to further our reputation as an businesses, patients and families to industry leader. Our commitment to support our services, new programs you is that we will continue to focus 24 Our sites and services and research. on these. We give you the absolute commitment 28 Governance of our Board and Executive to achieve Thank you the goals of our strategic plan leading 34 Statutory Compliance up to 2013, and improve or exceed Our success depends on the strong our service targets in the coming year. governance and commitment of our 35 Disclosure Index Board members; our strong Executive Management and Senior Leadership 37 Key Financial and Service teams; the skills, knowledge and Performance Reporting dedication of our staff; the guidance provided so generously by the members of our Community Advisory 41 Summary of Financial Results Committee and consumer panels; Barbara Yeoh and the generosity and loyalty of our 42 Financial Summary volunteers and auxiliary members. Chair, Board of Directors We thank each of these people for their contribution. 43 Financial Statements and Explanatory Notes We thank our retiring Board members for their contribution: 44 Declaration Mr Peter Hansen, for his work chairing the Finance Committee, and as a member of the Audit Shelly Park 99 Independent Auditor’s Report Committee; Dr Ronald Carson who Chief Executive Southern Health Annual Report 2010-2011 3 Achievements against Strategic Goals The Strategic Plan 2010-2013 focuses us clearly on patient-centred care as we deliver better health in our community. The Strategic Plan was developed in consultation with staff and volunteers, community and consumer representatives, service delivery partners and government to develop a shared understanding of the key challenges Southern Health faces and define comprehensive and creative strategies in a plan which is realistic and achievable. During 2010-2011, we have successfully worked to achieve our Strategic Goals: 1: Safe and effective patient-centred care 2: Responsive and accessible services 3: Collaboration and engagement 4: Financial accountability 5: Workforce, innovation and knowledge We are pleased to highlight some of our achievements against our Strategic Goals. Strategic Goal 1: Safe and effective patient-centred care Our patients are our number one priority and we are committed to providing an environment that delivers safe and effective care. Safe and effective patient-centred care Highlights from 2010-2011 A 16 bed general medicine Acute Assessment Unit opened at Dandenong Hospital which allows us to provide early assessment and treatment and in turn reduces crowding in the Emergency Department We hosted an industry visit for healthcare leaders that showcased our Target Best Care Program during the 7th Australasian Redesigning Health Care Summit A new entertainment system is progressively being introduced in patient wards. Initially this involves new televisions and programs at the bedside, including children’s channels. In the longer term patients will also be able to access internet services. 4 Achievements against Strategic Goals Target Best Care Since the launch of the Target Best Target Best Care – a case study Care program, we have begun more than 120 projects across 33 wards The Chemotherapy Day Unit at Monash Medical Centre Moorabbin and have trained 2000 staff. identified a communication gap between themselves and our on-site partner, the Peter Mac Cancer Centre, for patients receiving combined These projects have focused on chemotherapy and radiotherapy.
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