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CAMINO DE SANTIAGO Partner Pack for Travel Agent 2018 ULTREYA TOURS www.ultreyatours.com ULTREYA TOURS [email protected] +1 646 934 6859 PARTNER PACK FOR PARTNER TRAVEL AGENCIES At Ultreya Tours, there is nothing we value more than your trust and custom. We will go the extra mile to respond to your expectations and provide you and your client with a wonderful and unique experience on the Camino de Santiago. The purpose of this Partner Pack is to help you promote our services and understand the partnership we offer you. Please read through this document and let us know if you have any questions or doubts by emailing [email protected] or calling +1 646 934 6859. THIS PARTNER PACK IS ORGANIZED AS FOLLOWS: PAGE 3 WHY JOIN OUR PARTNER PROGRAM PAGE 4 OUR COMMISSION PROPOSAL PAGE 5 OUR GUIDE TO CHOOSING YOUR CAMINO PAGE 6 UNDERSTANDING OUR CLASSIFICATION PAGE 7 WHAT TO EXPECT ON OUR TOURS PAGE 8-9 CAMINO COMPARISON CHART PAGE 10-31 FACT SHEET FOR EACH OF OUR TOURS PAGE 32-33 DAY TOURS FROM SANTIAGO DE COMPOSTELA & EXTRA ACTIVITIES PAGE 34 EUROPEAN STOP-OVERS & FESTIVALS PAGE 35 INFORMATION ABOUT ULTREYA TOURS PAGE 36-40 OUR TERMS AND CONDITIONS page 2 out of 40 www.ultreyatours.com ULTREYA TOURS [email protected] +1 646 934 6859 WHY JOIN OUR PARTNER PROGRAM MUTUALLY BENEFICIAL AND FLEXIBLE PARTNERSHIP AGREEMENT If you are to sign a contact with us we want you to be satisfied with all the terms of the Agreement so for this reason our Partnership Agreements are unique to each partner. However we do insist on the following 5 points: 1. We will deliver our best service to you, respond in 24h to your inquiries and always aim at resolving issues on the Camino within 20min. 2. You will have access to our very best offers and we will keep you informed of any new products or deals that could be of interest to you 3. We will train you on selling the Camino de Santiago, be available to answer all your doubts about our tours and provide you with all the material you need to promote our tours 4. You will receive PDF versions of all our tours, written and visual material that you can use in your own communication: your website, newsletter, brochure, advertisement 5. We will do our best to answer your requests for communication materials, branding products and if possible we will send a representative to participate at your events By signing a contract between the two of us we hoping to build a real trust relationship and in our opinion this means: • There should be no conflict of interest between us • If appropriate we would like to offer you exclusivity in your region, which means all inquiry we receive from your region will be directed to you and we won’t work with other agencies in that region. • If we offer exclusivity we expect the same from you. We ask our partners to solely work with us on the Camino de Santiago for the duration of our contract. • We expect you to use Ultreya Tours name as the provider of the service. • We will assign one Camino Planner to your Agency so you don’t get confused talking to different agents COMMUNICATION MATERIAL AND ASSISTANCE TO RECRUIT NEW TOUR MEMBERS Ultreya Tours services also include help to recruit new tour members if you are looking for a larger group Planning an information reunion? If we cannot make it in person, we will provide you with a Power-point or Prezi Presentation for your tour including videos and images to make you dream you were already on the Way. Need help creating a information page? We have ready-made some Facebook and other Social Media Group Pages, Charity Crowdfunding Fundraising Pages like GoFundMe and even Basic Websites templates that you are welcome to use. Simply ask us and we will advise you on the best techniques and customize our templates for you according to your needs. Need visuals and content for your communication? We have tons of photos from the Camino de Santiago and many articles that can be of help to you. So let us know what you need and we will be happy to search through our database or simple go for a walk outside and take the picture you need. page 3 out of 40 www.ultreyatours.com ULTREYA TOURS [email protected] +1 646 934 6859 OUR COMMISSION PROPOSAL WE BELIEVE EVERY BUSINESS YOU BRING US SHOULD BE REWARDED. For this we offer what we believe is a very generous commission structure to thank you for joining our Partner Program and to ensure you want to keep working with us. Our commission structure is based on the number of individual tours you resell during a set period of time. It means you will receive a percentage of the total cost as premium for bringing us new clients. IF YOU ARE WILLING TO ENTER OUR PARTNERSHIP PROGRAM AND BUILD A TRUSTING RELATIONSHIP WITH US, YOU WILL BE ELIGIBLE FOR THE FOLLOWING COMMISSION STRUCTURE: • up to 12 tours sold per year: 10% commission of total price • 12 to 30 tours sold per year: 12% commission • 30 to 50 tours sold per year: 14% commission • over 50 tours sold per year: 16% commission You, therefore, just need two small groups of 6 people each to obtain 12% commission. Any Agency who do not wish to sign an agreement with us will receive 10% commission which will not be progressive. Any Agency who do not wish to sign an agreement with us will receive 10% commission which will not be progressive. The commission levels are assigned on your first invoice depending on the number of people booked and are retroactive and progressive. To explain how this works let’s say you book a tour for 10 people with us, you will get either a 10% discount or a refund of 10% according to your preferences. The next time you book with us during the same calender year, we will readjust the commission level to the correct percentage for your first booking and your second. This means if 2 months later you get another group of let’s say 22 people, you will be eligible for a 14% commission. You will then be invoiced for the total cost of the 22 tours minus 14% commission on this sale + the 4% commission from your first sale. On top of this commission, you might be eligible for special promotions we regularly run for our Travel Agency Network. This might mean free upgrades for your group to the next category hotel and free day-time activities. However resellers do not benefit from our 11th guest for free offer. We will add you to our Reseller Newsletter to keep you up-to-date with our latest offers. We value this policy because if gives you an incentive to book again with us and ensures smaller resellers get the same advantages as larger corporation and everyone knows what to expect. page 4 out of 40 www.ultreyatours.com ULTREYA TOURS [email protected] +1 646 934 6859 OUR GUIDE TO CHOOSING YOUR CAMINO The Camino de Santiago, also known as the Way of Saint James, is the name used to refer to all the routes that lead to where the apostle Saint James the Great is said to be buried. The Camino has been one of the most important Christian Pilgrimage for well over 1,000 years and it has started a new international rebirth. The Camino is a journey to the religious and historical roots of Europe, it’s traveling through beautiful countryside and timeless villages, it’s rediscovering the pleasure of being in direct contact with nature. But it is also an invitation, we invite you by walking the Camino with us to rediscover yourself through introspection and new encounters, to change habits that have been making you unhappy, to build unexpected friendships and give yourself new challenges. We offer three ranges of tours along the three most popular routes to Santiago de Compostela - in blue - , plus day tours along the Finisterre Way. However there are many other historical routes - in green - to choose from and if you wish to receive your Compostelana (the certificate of accomplishment) you need to walk at least the last 100km or cycle/horse- ride the last 200km into Santiago - the pin - from any direction. HAPPY PILGRIMS “They say the best gift of the Camino is the wonderful person or persons you encounter, and you were no exception even though we had met online several months before my Camino began. Thank you for ALL the arrangements you made for us.” Victor from Edmonton, Canada - September 2016 “Thank you for finding these great places! The walk was magical- we especially loved the trees - oak, chestnut and eucalyptus! And the granaries of course! We are glad we have chosen this path with you! Love,” Lauri and Joani from Albuquerque, USA - September 2016 page 5 out of 40 www.ultreyatours.com ULTREYA TOURS [email protected] +1 646 934 6859 UNDERSTANDING OUR CLASSIFICATION OUR 3 COMFORT LEVELS BASIC CLASSIC LUXURY 1 to 3* hotels and Albergues 2 to 4* hotels and luxurious The best accommodation there (private hostels). This level of guest-houses on the Camino. is on the Way and Northern comfort is now only available This is our standard level of Spain. These are our signature on request for partner travel comfort for our most popular tours which we recommend to agencies who request it or for tours.