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Eastern Health Annual Report 2009–2010

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Eastern Health Annual Report 2009–2010 Eastern Health Annual Report 2009–2010 Eastern Health Annual Report 2009-10 1 CONTENTS 4 Chair’s report 5 Chief Executive’s report 6 About us 10 Our executive team 12 Our people 20 Our community 26 Our programs and services 48 Our sites 56 Our corporate performance 70 Our governance 78 Financial statements and notes 120 Glossary Cover photo: The annual Maroondah Hospital Fun Run held on 25 October 2009 2 Eastern Health Annual Report 2009-10 Highlights VICTORIAN GOVERNMENT WE PROVIDED ANNOUNCED MORE THAN $407.5m 134,000 FUNDING TO REDEVELOP EPISODES OF acUTE BOX HILL HOSPITAL INPATIENT care A TOTAL OF A TOTAL OF 4513 13,668 BABIES WERE DELIVERED AT PATIENTS WERE ADMITTED EASTERN HEALTH HOSPITALS FOR ELECTIVE SURGERY REDUCED OUR WASTE FUNDraISING EFFORTS SENT TO LANDFILL BY GENeraTED MORE THAN 29% $2m A SURVEY SHOWED MOST REDUCTION IN THE STAFF WOULD RECOMMEND NUMBER OF PATIENTS WHO EASTERN HEALTH AS A WAITED MORE THAN 24 HOURS GOOD PLace TO WORK IN EMERGENCY BY 75% 90% DEVELOPED OUR strategic plan FOR 2010–15 Eastern Health Annual Report 2009-10 3 Chair’s report There has been much exciting practitioner and primary healthcare services; service to the community and reflect on how development> and change at Eastern Health implementation of new access targets for times have changed in healthcare. this past year. Perhaps the most exciting emergency and elective surgery patients; It has been particularly pleasing to work with has been the Victorian Government’s increased capacity for sub-acute beds and my Board colleagues on the development announcement of $407.5m funding to strengthening of the healthcare workforce – of Eastern Health in partnership with staff redevelop Box Hill Hospital. are certain to have direct impacts on Eastern and consumers. Key forums and committees Health. While some of these changes will Due for completion in 2015, the Box Hill such as our Board Forum for Medical Leaders, challenge our thinking and our practice, they Hospital redevelopment is the largest single Community Advisory Committee and Primary will provide opportunities to strengthen our suburban health infrastructure project in Care & Population Health Advisory Committee, organisation as a key health service provider. Victoria and will support Eastern Health in bring a range of expertise and views to bear, providing great health and wellbeing for Eastern Health people are anchored by helping us to genuinely understand the health people and communities in the east. The our values and a strategic plan that clearly issues affecting our communities and design redevelopment of emergency, surgery and states our mission: to provide positive health strategic responses. Our partnership with the critical care services will enhance inpatient experiences for people and communities community has been expressed in financial and ambulatory services and provide greater in the east. Our plan outlines five strategic terms too: in 2009-10, over $2 million was capacity to meet the community’s needs. It directions – essentially, we aim to be a generated through fundraising where patients will be supported by training, research and provider of great healthcare, provide a and their families have ‘given back’ in gratitude state-of-the-art diagnostic services, which will great patient experience, be a great place for care they received. We look forward to make Eastern Health a great destination to to learn and work, be a great partner continuing to engage with our communities learn, work and receive care. Preparations for with our communities and a great and to strengthen our fundraising with the the demolition of the Clive Ward Building are achiever in sustainability. For direction, establishment of an Eastern Health Foundation underway and a team is being mobilised to we have four specific goals against which in 2010-11. manage this exciting project. our performance will be comprehensively My first year as Chair of the Eastern Health measured and reported. Recently the Victorian Government also Board of Directors has been exciting and very announced a $3 million capital upgrade Together with our Statement of Priorities satisfying. I wish to acknowledge and thank of the Healesville and District Hospital and agreed with the Minister for Health, Eastern my colleagues on the Board, our executive Yarra Valley Community Health Service, Health’s new strategic plan will guide our management team, staff and volunteers for which is a wonderful development for our overall activity, operational and improvement their excellent contributions throughout staff and communities in the Yarra Ranges. plans and individuals’ work plans through to 2009-10. I would especially like to commend Another highlight this year is that we can now 2015. It was developed through extensive our Chief Executive, Alan Lilly, who has led the treat patients who need general medicine consultation with our staff, volunteers, organisation with tremendous enthusiasm, and geriatric evaluation/management stakeholders and members of the community. energy and commitment. as inpatients at our Healesville site. The To understand more about the Eastern Health opportunity to offer other services at the Strategic Plan 2010-15, please turn to the What Eastern Health people do is important. site is also being considered in light of the inside cover of this report or contact Eastern Eastern Health provides an extensive range capital upgrade and in consultation with the Health to request a copy of the brochure: of services to people of all ages in a wide Victorian Department of Health and the [email protected] or ph 03 9895 3243. range of settings in Melbourne’s east. It is a local community. vital part of Victoria’s health system. In spite Just as we look forward to the developments of significant change and continual growth Change and the challenges it brings are set to ahead in our health service, it’s also rewarding in demand for services, Eastern Health has continue with the developments in national to look back – the 70th anniversary of Angliss performed strongly over the past year and is health and hospital reform. Although yet to Hospital, the first anniversary of Yarra Ranges set for a great year ahead. be realised, the reform’s proposals – such Health and the forthcoming 25th anniversary as the implementation of local hospital of Peter James Centre – have given us the DR JOANNA FLYNN, CHAIR, networks; Commonwealth auspice of general opportunity to celebrate milestones in EASTERN HEALTH BOARD OF DIRECTORS 4 Eastern Health Annual Report 2009-10 Chief executive’s report Expanding our capacity to provide development and encouragement of open Our commitment to research has been the> care that our communities need and communication have been, and continue underscored by the establishment of the improving our efficiency in how we deliver to be, key priorities and pivotal to our Eastern Health Office of Research, which will services are central to our mission of success. An independent survey of 100 be led by our newly appointed Director of providing positive health experiences for senior managers throughout Eastern Health Research; the establishment of the Eastern people and communities in the east. has provided valuable understanding and Health University Academic Council, and These goals are aligned with our values, insights. Importantly, most respondents (75 capital redevelopment of education precincts particularly ‘excellence’ and ‘accountability’, as per cent) would recommend Eastern Health at Angliss and Maroondah hospitals. well as our strategic directions, as a provider to family or friends as a good place to work. We achieved a key milestone in the of great healthcare and a great patient This indicates that our staff is willing to align implementation of HealthSMART Clinicals experience. their personal brand with ours. Also positive is system, with the initial release occurring that most believe Eastern Health lives up to its With this in mind, I am pleased to report a at Box Hill Hospital in November 2009 and values, particularly compassion and integrity, range of key operational improvements in a further release to follow in August 2010. and most believe Eastern Health has a sense 2009-10, particularly in increased accessibility Ultimately, the system will support clinicians of community responsibility as part of its to our services. This has been supported in providing safer, better patient care. normal activities. by the establishment of the Eastern Health In the process of developing the Eastern Access Taskforce, which includes clinical Healthcare is a costly business and our Health Strategic Plan 2010-15, we refreshed representation from across our health service. community and stakeholders, rightly, expect the way we expressed our values. Excellence, The taskforce oversees improvement initiatives us to live within our means. Therefore, we accountability, compassion, teamwork, designed to ensure that patients receive timely have worked to enhance the financial integrity, respect and collaboration – these care. We achieved numerous improvements sustainability of our health service by qualities are what we value and how we in both elective and emergency care. Some implementing an innovative range of work. In the demonstration of these values by of these outcomes are the best in the past strategies designed to achieve millions Eastern Health staff, we want to ensure that five years. The appointment of the inaugural of dollars in financial improvement. Our people and communities in the east will have Director of Inpatient Access will increase access achievements include reduced use of nurse positive health experiences with us. further in the following year, and while we are agency staff, improved management of staff My first full year as chief executive has been driven to achieve the Victorian Government’s leave and greater utilisation of private health challenging, rewarding and highly enjoyable. targets for elective and emergency care, our insurance among admitted patients. improvements are already providing better I wish to thank the Eastern Health Board care for our patients and their families.
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