NEIGHBORWORKS AMERICA: DELIVERING ON THE MISSION

ANNUAL REPORT FY 2019

FOR MORE THAN 40 YEARS we have created opportunities for people to live in affordable homes, improve their lives and strengthen their communities.

Our mission drives us forward. We continue to grow and evolve, exploring new paths, partnerships and solutions to better equip the communities we serve with the resources they need. A Letter from the Chairman of the Board It is a privilege to serve as the chairman of the NeighborWorks America board of directors. The board is committed to effective governance to ensure that NeighborWorks continues to carry out its vital mission. This is a personal journey for me. My first professional experience in Washington, D.C., was as an aide to my congressman from the Bronx in New York City. The congressman was a very strong supporter of the Urban Reinvestment Task Force, which by an act of Congress in 1978 became the Neighborhood Reinvestment Corporation, later to become NeighborWorks America. Through that experience, I gained an appreciation for the founding vision of NeighborWorks: empowering community residents, collaborating with local financial institutions and government leaders, and working to improve and transform their neighborhoods and quality of life. NeighborWorks’ founding vision is a powerful one. For more than 40 years, NeighborWorks has made a significant impact on neighborhoods and communities throughout the United States, in rural towns and urban centers, and everywhere in between. It’s an extraordinary history of accomplishment. This past year was no exception. Our accomplishments in fiscal year 2019 included: • Counseling and educating more than 166,000 customers; • Growing our network’s rental home stock by 6,785 units to more than 173,000 rental homes owned; and • Assisting more than 22,000 first-time homebuyers (mostly low to moderate income), thereby creating opportunity for families that not long ago believed the American dream was out of reach for them. The work of the NeighborWorks network magnifies the impact of our congressional funding. In FY19, every appropriated dollar resulted in an additional $64 in investment in communities throughout the country, for a total of $9.65 billion. The mission of NeighborWorks is as critical and relevant today as it was 40 years ago. Inadequate supply, accompanied by a resulting afford- ability challenge, only underscores the continuing need for NeighborWorks. On behalf of the board, I am confident that NeighborWorks will continue to carry out its mission with the creativity and dedication that have defined its history.

Martin Gruenberg Board Chair, NeighborWorks America Appointive Director, Federal Deposit Insurance Corporation

2 A Letter from the President & CEO NeighborWorks America has been working in communities across the country for more than 40 years. I am grateful to have been here for half of that time, serving as president & CEO for the last two years. With each successive annual report, I have the opportunity to reflect on the many ways — old and new, familiar and innovative — that we have furthered our mission. This year’s annual report is a staunch reminder: Our mission is more relevant than ever. Over the last four decades, NeighborWorks America has grown and matured while working to overcome some of our nation’s toughest housing and community development issues. Those trenchant challenges have included redlining, urban disinvestment, a shortage of affordable rental housing, recovery from natural disasters, barriers to homeownership and the financial crisis that triggered an epic foreclosure crisis. Despite the complexity and variety of issues facing America’s communities, the unwavering and unimpeachable mission of NeighborWorks America has remained a guiding light in many communities. Our mission is always front and center in the minds of our excellent leadership team — a cadre of professionals and experts who work tirelessly every day. We are focused on impact and results. We are dedicated to being effective stewards of the resources entrusted to us. And we are, above all, committed to empowering the NeighborWorks network — more than 240 local, independent nonprofit organizations that address the specific needs of their communities. NeighborWorks organizations form a network of excellence. They leverage each other’s learnings and successes. They drive the innovation that helps improve the lives of America’s families. In September 2019, NeighborWorks America hosted a 40th anniversary event in Washington, D.C. For this special occasion, we assembled past leaders, partners and many of the network’s executive leaders for a deep-dive examination of the unique structure and ethos that have informed our successes to date. I vividly remember a specific moment from that evening’s reception. As it drew to a close, I looked out across a room filled with colleagues and partners I admire, and I was struck by the legacy of leadership and accomplishment that propels this organization to further excellence and innovation. Wherever I go, whomever I meet, I am proud to say we are working “to create opportunities for people to live in affordable homes, improve their lives, and strengthen their communities.” I am encouraged by the confidence that Congress, our funders, our industry partners and our network executives have placed in us. We are experienced. We are strong. We are ready for what the next 40 years may bring. As we look to the somewhat uncertain future for communities around the country, what I am certain about is that NeighborWorks America will remain committed to seeing that communities have the resources they need and are prepared to bridge ever-increasing gaps in homeownership and housing affordability. We will explore new models of service, expand our technologies and innovate for a new era. I am grateful and proud to be joined by NeighborWorks America’s exceptional board of directors, officers and senior leadership team in guiding this vital organization into a new decade of service to a mission that has proven worthy and durable during the country’s most challenging times.

Marietta Rodriguez President & CEO, NeighborWorks America 3 About Us: Delivering on the NeighborWorks Mission Our mission: NeighborWorks America creates opportunities for people to live in affordable homes, improve their lives and strengthen their communities.

What does it mean to be a mission-driven organization? A clearly defined and executed mission guides and informs, in good times and bad, and provides context for why our work matters. The pursuit of a mission motivates employees and other stakeholders, driving long- and short-term goals. People often claim they’re “on a mission,” but how do they deliver on it? At the end of the day, it is one of the fundamental ways we chart our course and measure success along the way.

At the foundation of the NeighborWorks mission are more than 240 strong, healthy and prepared network organizations in every state, the District of Columbia and Puerto Rico. As a congressionally chartered and funded nonpar- tisan nonprofit, we support organizations that provide communities with affordable housing, financial counseling and coaching, training, and resident engagement and collaboration in the areas of health, employment and education.

Main Office Regional Offices

Where Washington, D.C. Boston New York City we 999 North Capitol Street N.E., Suite 900 116 Huntington Avenue, 12th Floor 505 8th Avenue, Suite 1601 Washington, D.C. 20002 Boston, Mass. 02116 New York, N.Y. 10018 work Phone: (202) 760-4000 Phone: (617) 450-0410 Phone: (212) 269-6553

Northeast Region: CT, DE, ME, MA, NH, NY, NJ, PA, PR, RI, VT, Virgin Islands

4 To ensure that our network organizations are strong and healthy every $1 of federal appropriation we receive, NeighborWorks in their operations, we conduct rigorous assessment before organizations attract another $64 to expand local impact. acceptance into the NeighborWorks network and every year In addition, for FY 2019, $91 million in grant funding was after. We offer programs and support to help our network distributed from our core appropriation. organizations establish and maintain healthy operations, measure the reach of their efforts, expand their program As the nation’s foremost trainer of community development offerings to meet community needs, and move toward long- and affordable-housing professionals, providing in-person, term stability and growth. NeighborWorks builds the skills, place-based and online training options, we distributed 13,800 supplements the resources and amplifies the reach of network training certificates in FY 2019. Under our training umbrella, we organizations so they can empower more individuals and continued to offer certification from the NeighborWorks Center transform more communities than they could on their own. for Homeownership Education and Counseling. This certification shows employers, peers, potential clients and customers that Empowering communities is how our mission began in Pittsburgh, network organization staff and industry professionals have Pennsylvania, in the 1960s. Dorothy Mae Richardson galvanized mastered a specific knowledge area in the fields of financial the residents of her marginalized Central Northside neighborhood capability and housing education/counseling. to fight for the resources they needed to save their homes and community. Without any formal community development Though the work may have expanded and the numbers we use to training, Richardson brought regulators and elected officials, measure our impact may have grown, our original pursuit of bankers and affordable housing advocates to the table to try to affordable housing and stronger communities remains remedy the problems of housing affordability, gentrification and unchanged and unwavering. The information highlighted in redlining. In that effort, a new approach to affordable housing this annual report represents only a small sample of all the areas and community development was born. Her work led to the where we make a difference. We hope the report encourages you founding of Neighborhood Housing Services of Pittsburgh, to learn more about our work with network organizations and which became the national model for NeighborWorks America, other partners, and how we strive to provide resources, tools and founded in 1978. data-driven services that enable them to achieve their goals, so that our record of accomplishment is a collective one. More than 40 years since our local beginnings, our reach is national in scope. NeighborWorks network members reported We invite you to share in our mission and to flip more than $9.65 billion of investment in their communities in through these pages to learn about our work. Please fiscal year 2019. This level of investment is possible because for visit www.NeighborWorks.org for more information.

Kansas City Atlanta Denver One Main Plaza 260 Peachtree Street, Suite 1000 4500 Cherry Creek Drive South, Suite 660 4435 Main Street, Suite 700 Atlanta, Ga. 30303 Denver, Colo. 80246 Kansas City, Mo. 64111 Phone: (404) 526-1270 Phone: (303) 782-0299 Phone: (816) 931-4176

Northeast Region: CT, DE, ME, MA, NH, NY, NJ, PA, PR, RI, VT, Virgin Islands Southern Region: AL, AR, FL, GA, KY, Western Region: AK, AZ, CA, CO, HI, Midwest Region: IL, IN, IA, KS, MI, LA, MD, MS, NC, SC, TN, VA, DC, WV ID, MT, NV, NM, OR, TX, UT, WA, WY MN, MO, NE, ND, OH, OK, SD, WI 5 Ensuring a Sound Financial Mission

As a congressionally chartered corporation that receives a direct annual federal appropriation in addition to significant funding from corporations, foundations and other partners to support our work, NeighborWorks America takes its financial responsibility to its many stakeholders seriously. To ensure the funds we receive achieve the most good for the greatest number, we hold ourselves to the highest operational standards and multiple levels of oversight. The organization submits an annual budget to the Office of Management and Budget that details financial and programmatic information about how the prior year’s appropriation was used, along with plans for requested funds for the next fiscal year. In addition, we submit an annual budget justification to both houses of Congress. Every year, NeighborWorks America undergoes a third-party financial audit. The external, independent auditor provides a full review of the corporation’s financial statements in accordance with the standards applicable to financial audits issued by the Comptroller General of the United States. We also have a full-time internal audit team to ensure compliance with established corporate financial and operational procedures, which involves a continual review of financial transactions, processes and adherence to internal controls. While our impressive programmatic work and network training is how the NeighborWorks America story is most often told, being good stewards of our financial resources and partnerships helps to bolster our mission to strengthen communities and expand opportunities for people to live in safe, affordable housing.

Rebecca Bond Executive Vice President & Chief Financial Officer

6 2019 Financial Summary Neighborhood Reinvestment Corporation (d.b.a. NeighborWorks America)

Condensed Statement of Financial Position and Statement of Activities (Amounts in 000s) Period ended September 30, 2019

Assets Revenues, gains and other support Current assets Congressional appropriations $151,192 Cash and cash equivalents $50,133 Contributions 10,665 Short-term investments 2,496 Grant and contracts 5,341 Receivables: Training registration fees 3,104 Contributions receivable 191 Interest income 1,296 Grant and contract receivables 1,680 Publications and subscriptions 681 Other receivables, net 200 Other income 273 Prepaid expenses and other assets 2,105 Total revenue, gains and other support $172,552 Total current assets $56,805

Expenses Noncurrent assets Deposits 316 Program services: Property and equipment, net 4,079 Capacity building $120,928 Total noncurrent assets $4,395 National foreclosure mitigation counseling 1,665 41,492 Total assets $61,200 Preserving affordable housing Training and information 19,649 Organizational assessment 7,338 Liabilities and Net Assets Total program services $191,072 Current liabilities Accounts payable and accrued expenses 8,289 Support Services: Pass-through liability 21,715 General and administrative support 7,692 Grant commitments: Resource development 816 Expendable grants 623 Total expenses $199,580 Deferred revenue: Foreclosure prevention 1,145 Registration fees/shared equity 2,231 Total current liabilities $34,003

NeighborWorks America is pleased to report that it has received the Noncurrent liabilities Annual Audit Report with the expected unmodified (or “clean”) audit Deferred rent liability 4,708 opinion. This is a great testament to the diligence and attention to detail Total noncurrent liabilities $4,708 of NeighborWorks’ leadership and financial team, who work to ensure that the organization complies with all the policies, standards and Total liabilities $38,711 regulations that govern its operations and financial reporting.

Net assets The 2019 financial summary was compiled from the annual audit of Without donor restriction 8,212 Neighborhood Reinvestment Corporation (d.b.a. NeighborWorks America). With donor restriction 14,277 Total net assets $22,489 The complete audited financial statements are available at www.NeighborWorks.org. Total liabilities and net assets $61,200

7 The NeighborWorks Mission in Action: Midwest Region Building Coalitions to Bolster Homeownership

Traditions are passed down, generation to generation. NeighborWorks America’s traditions include building alliances and providing education for future homeowners. Those traditions are making a difference in South Dakota, where network organizations are working in collaboration with tribal leadership and Native-led organizations to increase Native American homeownership. Grow South Dakota has provided NeighborWorks financial capability training to Native American housing practitioners, who in turn are educating future homebuyers in their communities, said Lori Moen, chief operating officer for the organization. And since the South Dakota Native Home Ownership Coalition formed in 2013 with a mission to increase Native homeownership and remove obstacles, Grow SD has been an active member. NeighborWorks supported the coalition last year as it has for the last several through network members Grow SD and NeighborWorks Dakota Home Resources and with local partner Lakota Funds, the group’s fiscal sponsor. In South Dakota, the Native homeownership rate is 37.7 percent, Moen said, about half the rate for whites. The coalition is creating opportunities to change that. It can take up to eight hours to drive across South Dakota, said Seven Sisters Community Development Group’s Leslie Newman, who helps facilitate the coalition. Funding from NeighborWorks helps participants travel to coalition events in tribal communities and to annual planning sessions. From those meetings, an internship program was created to train workers to assist with rural home building and repairs, and a pilot program was developed for Native Community Development Financial Institutions to lend $2 million in Rural Development 502 funds to Native homebuyers. There has been peer learning and a better understanding of homebuying on tribal land, according to Newman. And they’ve been able to access funding through existing programs, now that they better understand them. “I know we’ve made a difference.” Moen agrees. “By collaborating efforts and creating an environment of trust, we have been successful in creating opportunities for Native families in South Dakota to obtain their dream of homeownership,” she said. The coalition has brought Grow SD and Dakota Home Resources partnerships they wouldn’t have made otherwise — partnerships they rely on to navigate challenges. The coalition, now working toward nonprofit status, relies on them as well. Juel Burnette, branch manager of 1st Tribal Lending, one of few lending institutions taking on the challenge of lending in Native communities, said the coalition has been a great connector. “Without those community contacts, our Native American families do not have a trusted face to help guide them through the hurdles in the homebuying process,” he said.

8 The NeighborWorks Mission in Action: Northeast Region Better Together: Strategic Network Mergers Expand Services and Reach

NeighborWorks America has a commitment to build and strengthen communities. So do our network organizations. When three of them and one group outside the network in western New York started talking about how they could work together to better serve their communities, they decided to really work together. They merged to form a new parent organization known as NeighborWorks Community Partners. “The four organizations were all strong in their own suit,” said Jerome Nagy, CEO of NeighborWorks Community Partners. “They had strong financials. But if they didn’t come together, it would have been almost impossible to scale up. They decided there was power in numbers.” The merger took place in 2015 and there were a few growing pains, according to Nagy. But during 2019, they worked on plans for programs they could expand, particularly the energy services division, with help from a grant from NeighborWorks America. NeighborWorks also helped with branding the new organization. “We’re scaling up now,” Nagy said. The energy services program, which had been strong in Rochester, has expanded into Erie County and Niagara County. The goal is to offer energy audits and loans to help homeowners make their homes more efficient. “You can see the results almost right away,” Nagy said. On the lending side, NeighborWorks Community Partners spent much of 2019 streamlining their programs and creating additional lending services. In the last quarter of 2019, the organization began discussing how to leverage their dollars — because they found that the combined group was in a much better position to do that. Homeownership programs have also been streamlined, allowing the organization’s financial counselors to move among the different offices in an eight-county area. “We can keep customers moving toward homeownership in a way that we haven’t in the past,” Nagy said. “The strength in numbers is starting to deliver. When we look at the impact we could have with grant money and lending capital and services — I don’t think any of us could offer these services individually. It’s a testament to all who have worked to get us here.” But, according to Nagy, the community members are the real winners. They can take advantage of more resources and a higher level of services.

9 The NeighborWorks Mission in Action: Southern Region Support in the Volunteer State

Robertine Payne spent two years living in a nursing home in Memphis, Tennessee. She had to be in bed by a certain time every evening, with the lights out. She couldn’t hang decorations on the walls. It didn’t feel like home. But she spent last year in a one-story, four-bedroom house built by United Housing Inc. as part of a pilot program initiated by NeighborWorks Alliance of Tennessee and TennCare. The goal of the supportive housing program is to bring people who are living in institutions — but capable of functioning in a community — back into the community. With a caregiver to help Payne and her housemates navigate, she has more independence than she’s had in recent memory. “I have my freedom,” she said. She goes shopping when she wants and has more time for fellowship and activities. Last year was the first year that the pilot homes, built in a variety of communities in Tennessee, were all filled with residents. That’s housing for 20 people. But it’s 20 people whose lives have been changed. Starting a project like this is expensive, said Jackie Mayo, CEO of HomeSource east tennessee. The homes must accommodate wheelchair-bound patients and meet other accessibility standards. But once the program gets going, there’s a cost savings for individuals and the state — $33,000 per house per year, according to Amy Schaftein, CEO of United Housing. For the pilot program, regions experimented with different home styles to evaluate what worked best: three- or four-bedroom homes in some communities, microhomes in more expensive Nashville. Residents are charged 30 percent of their income and share utility costs. They mention being closer to family and being able to sleep and eat when they want as benefits of the new living situation. “It seems to be working so far,” Mayo said. “It is a great opportunity to help people.” The Tennessee alliance was created with the help of NeighborWorks America, which has experience in forming such alliances. When the alliance, which includes Affordable Housing Resources Inc., Chattanooga Neighborhood Enterprise and Eastern Eight CDC, partnered with TennCare, Tennessee’s Medicaid program, “we were able to move forward as a cohesive, collaborative group to do something very impactful,” Mayo said. “I don’t think that would have happened without NeighborWorks giving us the wings to fly.” The state still has to decide how to follow up, housing officials said. But the residents who are part of the pilot program? They’re home.

10 The NeighborWorks Mission in Action: Western Region A New Home in Alaska

Paul Widener is a single father with three kids. A truck driver in Alaska, he makes enough to pay his bills on time — but not enough to cover the down payment and closing costs for a house.

Megan Kittelman had been working two jobs to save enough for a down payment on a home in Fairbanks. But in April of 2019, she had to undergo surgery that her insurance didn’t fully cover. “I ended up having to spend all of my house savings for surgery,” she said. “I was left thinking I would never be able to purchase a house.” The NeighborhoodLIFT program, a collaboration between NeighborWorks America and Wells Fargo, came through for both of them. The program launched in Alaska last year with $3.3 million, providing down payment assistance and homeowner education. Alaska is the largest state in the union. NeighborWorks Alaska (NWAK) Homeownership Center has its office in Anchorage. Another NeighborWorks organization, Fairbanks Neighborhood Housing Services Inc. (NHS), has its office in Fairbanks. With the help of NeighborWorks America’s LIFT team — and technology — the network organizations were able to streamline the approval process to help homeowners across the state, even in communities that could only be reached by plane. “It’s important to meet Alaskans where they are,” said Barbara Worley, director of lending for NeighborWorks Alaska. The LIFT funds were spoken for within about three weeks, she said. “It was an unprecedented, overwhelming response.” Nadine Winters, executive director of NHS, said some of those approved for the $10,000 down payment assistance grants ($12,500 for veterans, military, teachers and first responders) broke down in tears. “Due to our combined efforts, we were able to assist nearly 300 Alaskans into homeownership in a very short period of time,” said Jim Nordlund, executive director for NWAK. “The demand is still strong, and we’d be happy to do it again.” NeighborWorks supported Alaska with disaster assistance, too, after a 7.1 magnitude earthquake hit the state. Danny and Karen Maldonado (pictured left), who bought their home with help from NWAK, needed help again when the earthquake damaged a waterline beneath their home. Water damaged the foundation. It caused their driveway to heave, making an uneven path for Danny, who is blind. It also caused mold issues. Enter NeighborWorks America, which helped NeighborWorks Alaska provide the couple with a $20,000 loan at 1 percent interest — and a safe place to live.

11 Putting responsibilities and now oversees the growing Fast Track program full-time.

Homeownership “We saw that it was really working,” Pinder said. “People were getting through the program. Their savings were going up. They were actually working Dreams Within Reach on their credit and letting somebody hold them accountable. We were guiding them, but they were When Akidda Goppy became a mother, she set a goal to buy putting in the work.” a home for her family but knew she was not yet able to purchase. As she looked for resources on where to start, she came across the Fast Fast Track levels the playing field. It is part of a Track program from Neighborhood Housing Services of Baltimore national push by NeighborWorks America and other Inc. Fast Track provides financial education services to clients who industry stakeholders to increase the rates of minority are not yet buyer-ready. homeownership.

Goppy spoke about how much she loves her new home during a NeighborWorks America provides grants and technical recent Fast Track graduation celebration. She is one of the many assistance to network organizations such as NHS of clients who have graduated NHS of Baltimore’s Fast Track program Baltimore across the country to ensure that clients to become homeowners since 2014, when NHS of Baltimore began who would otherwise be turned away can instead get looking for ways to engage with clients who would have otherwise on a path toward homeownership, especially those in been turned away. minority communities.

“Before then, if someone was not buyer-ready, they could take our In 2018, NeighborWorks America’s National homeowner education class and meet with a counselor,” NHS of Homeownership Programs and Lending department Baltimore Executive Director Dan Ellis said. “A counselor could say set a three-year goal to increase to 49 percent the what they needed to do, such as reduce debt. We would give specific number of new NeighborWorks minority homeowners. guidelines. But then the client would leave and be on their own to By the end of fiscal year 2019 — only the second year implement it.” of the plan — minority homeownership had already reached 52 percent among NeighborWorks Because counselors did not have the capacity to follow up or provide organizations. According to the most recent data, ongoing support, most of those potential homebuyers never came the national minority homeownership rate is back to NHS of Baltimore. approximately 46 percent. In addition, of the more than 26,000 homeowners NeighborWorks organizations But the Fast Track program changed that by assigning dedicated created in fiscal year 2019, about 23 percent were coaches to work with those clients one-on-one and address their Hispanic, 20 percent were black, 4 percent were Asian, individual financial challenges. The first coach was Kareema Pinder, and 17 percent were of multiple races or did not who initially took on the coaching role in addition to her other identify their race.

12 To support these communities, network organizations provide financial education, long-term counseling or coaching, and access to financial products and services such as matched savings and safe, small-dollar loan products. The support leads directly into the homebuying process and allows each organization to provide a continuum of service.

“Of all the programs we run, this is the one that has the greatest level of appreciation from our clients,” Ellis said. “People come back, trust us, know us and stay in a relationship with us. That is the piece that is absolutely critical.”

Seeing her clients become homeowners “makes me feel awesome,” Pinder said. “This is what we do and why we do it — to help families realize they can accomplish their goals, their dreams.”

To support these communities, network organizations provide financial education, long-term counseling or coaching, and access to financial products and services such as matched savings and safe, small-dollar loan products.

13 Development (HUD) to prepare housing counselors Professional for HUD’s mandatory counseling certification exam. Feedback from the HUD program has been Development and overwhelmingly positive. According to one executive director following our NTI in Portland, Oregon, Education Programs one of her staff returned to the office immediately after training, “took the test right away that following Monday and passed. This is definitely a win! Provide Tools NeighborWorks America does a great job preparing counselors to take the HUD exam.” Such testimonials inspire our partners and funding organizations to help for Success underwrite our training in the form of scholarships and other support. Very few of us succeed alone, and part of the formula for success in affordable housing and community development work is ongoing But professional development doesn’t end with our training and education. For more than 30 years, NeighborWorks vast catalog of nearly 400 in-person and online courses. America’s investment in training and professional development for The professional development so necessary to effect the affordable housing field has been an unparalleled demonstration community change spans all stages of a person’s career. of how we carry out our mission. The impact of that in 2019 was Our belief in the importance of staying at the cutting clear, in the form of record-setting training participation, as well as edge of professional development and training led us groundbreaking work in our leadership development and Success to create the NeighborWorks Achieving Excellence Measures programs. program in 2002. This transformative, 16-month cohort program provides 50 high-performing senior In fiscal year 2019, we awarded 13,800 training certificates to professionals, leaders with one-on-one executive coaching, structured resident leaders and nonprofit board members from almost 2,000 peer support and a curriculum designed with and organizations. Course enrollment was strong in online and in-person delivered by Harvard University. The coaching, peer training offerings, but the NeighborWorks Training Institute (NTI) in work and content are all laser-focused to enable each New Orleans in August 2019 was a standout. More than 2,450 people leader to address a major issue facing his or her participated for a week of more than 100 up-to-date courses and peer organization. The ninth round of the program took networking. In addition, our “place-based” training, delivered by place in 2018-2020. One participating organization request in communities across the country, continued to be an focused on connecting health care entities with local important part of our education portfolio. In 2019, we provided 91 development organizations for greater health and such sessions for 34 organizations. impacts community-wide; another built a system to track projects in its pipeline, which led to greater In 2019, a prime example of the role our training plays in the field ability to predict needed resources and ultimately to was our work with the U.S. Department of Housing and Urban a much more time- and cost-efficient process; and

14 another organization doubled the amount of its lending in Native American land by expanding to three additional states.

In addition to training and professional development, NeighborWorks America continues to advance the critical role of effective outcome evaluation in community- based work. The Success Measures program provides practical and relevant evaluation planning and technical assistance services, technology and measurement tools to organizations working in housing, community engagement, neighborhood revitalization, health, arts, financial capability and beyond. In 2019, Success Measures managed the third round of NeighborWorks’ multiyear national community impact measurement project. It’s one of the largest efforts of its kind in community development practice. It helps NeighborWorks network organizations measure and understand change over time in their communities, as reflected in resident quality of life, social capital and physical conditions.

Our broad-based professional development and evaluation services make NeighborWorks America truly unique in the affordable housing sector, not only helping to ensure that we’re delivering on our mission, but also making sure that organizations across the country have the skills to do the same. Very few of us succeed alone, and part of the formula for success in affordable housing and community development work is ongoing training and education.

15 them — and many are seniors on fixed incomes. A Home, Sweet smaller number are disabled or have recently been homeless.

Affordable Housing stability greatly improves community stability. The residents of well-managed, affordable rental housing call their house or apartment ”home.” They know their (Rental) Home neighbors and connect with their communities, creating a better, safer place for all to live. Many network The demand for affordable rental homes has never been members help to enrich communities further by provid- greater. That’s why NeighborWorks America provides extensive ing after-school programs, financial coaching and other training and support to our local network members in developing, services. Some offer supportive services in addition to owning and managing high-quality multifamily communities. The housing. For example, previously homeless residents can growth of network organizations’ work in this area has been impressive. benefit from additional programs to help keep them in In nine years, the number of families and individuals making their homes their homes permanently, such as access to social workers, in NeighborWorks organizations’ apartment communities has more food pantries, and financial education and coaching. than doubled, increasing from just over 80,000 to nearly 175,000 in FY 2019. DHIC Inc., based in Raleigh, has 44 rental home NeighborWorks America’s approach is grounded in the recognition communities in nine counties in and around the that rental homes are the foundation of success for families and Research Triangle Park area of North Carolina. neighborhoods across the country; and only if they are well run and “Our goal,” said President and CEO Gregg Warren, stewarded for the long term can they drive family and community “has been to redefine what affordable housing looks success. Therefore, NeighborWorks America’s center of practice has like.” After 34 years at the helm, Warren is proud that been asset management — providing network organizations with DHIC has never sold an apartment development, extensive coaching, portfolio data, unique grant programs and instead exercising skillful asset management — training opportunities by which they can foster the diverse skills and maintaining, refinancing, rehabilitating and strategies necessary to develop, finance, build, manage and maintain recapitalizing its properties. DHIC maintains a stable affordable rental portfolios with stable, affordable rents as a resource supply of homes with rents that are affordable to their for their communities. residents.“We’ve developed a great track record that we keep leveraging to bring more housing to our The multifamily units in our network provide quality, affordable communities,” Warren said. housing in urban, suburban and rural communities across the country. Many NeighborWorks network members have won design awards for Eviction prevention is another important area where their communities. NeighborWorks organizations make a difference. Evictions are costly to families and communities, and Many residents are families — including teacher’s aides, social workers, many network members now offer eviction prevention. nurses, construction and retail workers whose communities rely on CommonBond Communities in St. Paul, Minnesota,

16 which has 13,000 rental homes in Minnesota, Wisconsin and Iowa, has a one-on-one program aimed at avoiding eviction and keeping residents in their homes.

CommonBond’s property management team has the flexibility to allow residents who fall behind to get a referral to a coordinator who works with residents to put together an individual plan to help them avoid eviction.

“About 80 percent of the residents at risk of eviction have financial problems,” said Jessie Hendel, CommonBond’s vice president of Advantage Services. “We help them get on track by coming up with a payment plan and discussing resources that might be available to them in the community, their family, their church and so forth.” Several dozen CommonBond coordinators also have been trained in mediation to help residents work out such complex problems as hoarding and housekeeping issues.

CommonBond hired consulting firm Ernst & Young to study the impact of their efforts. The firm concluded that for every dollar invested in keeping residents stable, the community realizes a savings of $4 in decreased assistance to evicted individuals and families.

Housing stability greatly improves community stability. The residents of well-managed, affordable rental hous­ing call their house or apartment “home.”

17 Creating Strategic Community Impact with Better Data

NeighborWorks America seeks to build our network organizations’ capacity to create meaningful community impact that addresses deep-rooted issues and challenges. One of the ways this is accomplished is through the development of comprehensive programs that intersect strategy and community engagement. The outcomes help to create awareness and forge partnerships that ultimately lead to revitalized communities and help spur economic growth. Approaches to this work incorporate strategies to engage residents, build community, create awareness, forge partnerships, revitalize neighborhoods, promote economic growth and elevate marginalized voices.

Part of this ongoing work means constantly adapting and evolving approaches to create processes that accelerate change. A recent pilot program launched by NeighborWorks America in 2019, called a Strategy and Impact Demonstration, brought together 20 network organizations with NeighborWorks staff, experts and coaches. The goal of the pilot was to help find new ways to measure impact, track outcomes and plan for new strategic initiatives. Organizations were coached around how to combine secondary or supplemental data with their Community Impact Measurement (CIM) data to get a clearer picture of their work. CIM is a long-term effort to work with network organizations to measure change over time in order to better document the impact of their work on key dimensions of comprehensive community development and revitalization.

Many groups produced important and relevant data, but not all of them were equipped to dive deeper and see what it means for their strategic direction within the context of their community development efforts. There was a clear need to use supplemental, secondary data in

18 order to tell a better story. Examples of secondary data sources “We could look at areas where people feel most engaged versus include Multiple Listing Service (MLS), assessors’ offices, or local least engaged, versus their tenure in the neighborhood,” said health-related statistics and the census. Enrique Rivera, SJCS project manager. “Those things opened up various new strategies for us and made us think more creatively The Strategy and Impact Demonstration group gathered for about what we’re going to do.” To address the concerns of an intensive training in Cleveland, Ohio, where they worked community engagement, SJCS created new opportunities for with NeighborWorks staff and experts to analyze their current residents to meet each other and get involved in civic life. comprehensive community development goals, plans, strategies and collected data. They worked with coaches to identify SJCS Executive Director Pilar Hogan Closkey praised the pilot secondary data sources that would be helpful and exchanged program for providing access to effective tools, high-quality ideas and best practices with their peers in the program. coaching and a network of peers. SJCS’ work through the program also has helped the organization to more effectively The meeting in Cleveland provided the participating organizations with communicate its goals, outcomes and values. unique opportunities for collaborating and learning. Teams were able to dig into their data together, break down silos, and start “It gave us better talking points,” said Closkey, who recently to rethink and reimagine their goals. That was certainly the spoke with the local mayor about their new data insights. case for Saint Joseph’s Carpenter Society (SJCS), a NeighborWorks “I think the data that we had before was good, but it wasn’t network organization that serves the city of mayor-ready. [This is] not only really interesting data that Camden, New Jersey. backs up what we’ve been doing for so many years, but it actually is pleasing to look at and gets across the points that For the pilot program, SJCS focused on its work in the Cooper we need to make.” Plaza area, where the organization has partnered with Cooper Hospital since 2007, to improve real estate market conditions. In this neighborhood, SJCS has rehabbed and sold 54 homes Part of this ongoing work and made 33 repairs and 107 façade improvements. means constantly adapting SJCS analysis included various CIM surveys and supplementary and evolving approaches data from the census and American Community Survey, as well as citywide MLS data for the past decade. to create processes that

According to the team at SJCS, they learned the real estate accelerate change. market is “healthy and competitive with few vacant properties and a healthy homeownership rate” and that residents felt the image of the neighborhood is “positive.” The SJCS team also could see from the data that there was a need for more opportunities for residents to connect and get involved in community activities.

19 The Impact of Our Mission As the stories we’ve shared in this annual report illustrate, the work and reach of NeighborWorks America and its network of dedicated organizations is broad and takes many shapes. There are aspects of our work that are intangible or difficult to measure — the personal connections, the trust and relationship building, the confidence that comes from community development professionals who receive solid training and education. They’re undeniably part of our track record of success. We know we’re making a difference. But how do we know?

We are making a difference because there are many things we can quantify, and they tell a powerful story, too. NeighborWorks America’s primary funding source is its annual appropriation from Congress. In fiscal year 2019, that was more than $150 million. For every dollar of our appropriation, the NeighborWorks America network was able to leverage another $64 in investment. In total, that comes to more than $9.65 billion of investment in NeighborWorks communities nationwide.

During the fiscal year, we also celebrated other important metrics. More than 26,200 new homeowners were created in FY 2019 — and what’s important to note is that most of these folks are in the low- to moderate-income tiers in their communities. More than 78,600 homes were repaired thanks to the work of NeighborWorks organizations, helping people age in place or making their homes healthier spaces in which to live. They also boosted the number of rental homes they manage to more than 173,700 units, giving our neighbors additional options for affordable homes in safe, supportive communities. And 166,300 nonprofit housing and community development professionals improved their skills with our diverse counseling and training efforts.

We are committed to driving and sustaining positive change — and to documenting what’s effective and what’s not. These numbers only tell part of the story. In the field of community development, change and progress happen in many ways. The numbers help us learn and improve so that every day we create opportunities for people to live in affordable homes, improve their lives and strengthen their communities. 20 21 Our Partners Carrying out our mission would not be possible without our annual appropriation from Congress as well as funding from our generous partners. The corporations, government agencies, foundations and other organizations that support our programs and service offerings help ensure that we reach and serve as many people and communities as possible.

Innovators ($1,000,000+)

Wells Fargo’s NeighborhoodLIFT and other LIFT programs, a collaboration with NeighborWorks America, has assisted more than 23,000 homeowners across 900 municipalities since 2012 by offering homebuyer education plus down payment assistance grants with mortgages not exclusive to Wells Fargo. This includes assisting 3,376 homeowners in 2019. About two- thirds of LIFT homeowners are ethnically diverse and the majority represent low- and moderate-income households. In 2019, NeighborhoodLIFT was recognized with an American Banker Association Community Commitment Award for affordable housing. Wells Fargo teamed with NeighborWorks to offer complimentary NeighborhoodLIFT Home Ownership Counseling in 2019 and generously supports the NeighborWorks Training Institute.

“Wells Fargo works with NeighborWorks America to make a greater impact with housing affordability solutions that create pathways for families to open doors to homeownership, build wealth and live in safe, stable and affordable homes.” — Eileen Fitzgerald, head, Housing Affordability Philanthropy, Wells Fargo Foundation

U.S. Department of Housing & Urban Development

JPMorgan Chase & Co. has proudly supported NeighborWorks America’s efforts to offer best-in-class training and programming in community development, housing and financial health for more than two decades. Over the last several years we have provided resources to help thousands of housing counselors prepare for their HUD certification exams and invested in the development and launch of the exciting new NeighborWorks Compass product, which will provide better efficiency and customer service to clients. We look forward to continuing to partner with NeighborWorks for impact.

“JPMorgan Chase is proud to work with NeighborWorks America to develop nonprofit resiliency and advance economic opportunity in communities across the country.” — Courtney Hodapp, head, Office of Nonprofit Engagement, JPMorgan Chase

22 Champions ($250,000 – $999,999)

Leaders ($100,000 – $249,999)

Friends ($20,000 – $99,999)

ArtPlace America • Corporation for National and Community Service County Health Rankings and Roadmaps • Federal Home Loan Bank System Fifth Third Bank • Fannie Mae • Freddie Mac • National Association of Realtors National Endowment for the Arts • Ocwen Financial Tableau Foundation • Tennessee Housing Development Agency Texas Department of Housing and Community Affairs U.S. Department of Agriculture 23 Listing of NeighborWorks Organizations (as of April 2020)

ALASKA East Bay Asian Local Development Corporation CONNECTICUT Fairbanks Neighborhood Housing Services, Inc. Oakland Connecticut Housing Partners Trumbull Fairbanks Eden Housing Hayward Housing Development Fund, Inc. Stamford NeighborWorks Alaska Anchorage LTSC Community Development Corporation Mutual Housing Association of Greater Hartford, Inc. Los Angeles Hartford ALABAMA Mutual Housing California Sacramento Neighborhood Housing Services of New Britain, Inc. Community Action Partnership of North Alabama, Neighborhood Housing Services of New Britain Inc. Decatur Los Angeles County Los Angeles Neighborhood Housing Services of New Haven, Inc. Community Service Programs of West Alabama, Inc. Neighborhood Housing Services of the New Haven Tuscaloosa Inland Empire, Inc. San Bernardino Neighborhood Housing Services of Waterbury, Inc. Neighborhood Housing Services of Birmingham, Neighborhood Partnership Housing Services Waterbury Inc. Birmingham Rancho Cucamonga NeighborWorks New Horizons New Haven NeighborWorks HomeOwnership Center Sacramento Region Sacramento ARKANSAS DELAWARE NeighborWorks Orange County Orange Crawford-Sebastian Community Interfaith Community Housing of Delaware, Inc. Development Council, Inc. Fort Smith Peoples’ Self-Help Housing Corporation Wilmington San Luis Obispo Universal Housing Development Corporation National Council on Agricultural Life and Labor Russellville Rural Communities Housing Development Research Fund, Inc. Dover Corporation Ukiah Self-Help Enterprises Visalia ARIZONA DISTRICT OF COLUMBIA Tenderloin Neighborhood Development Chicanos Por La Causa, Inc. Phoenix Corporation San Francisco Manna, Inc. Comite de Bien Estar, Inc. San Luis The Unity Council Oakland The Primavera Foundation, Inc. South Tucson FLORIDA Trellis Phoenix COLORADO Centro Campesino Farmworker Center, Inc. Florida City Community Resources and Housing CALIFORNIA Clearwater Neighborhood Housing Services, Inc. Development Corporation Westminster Clearwater A Community of Friends Los Angeles Housing Resources of Western Colorado Corporation to Develop Communities of Tampa Cabrillo Economic Development Corp. Ventura Grand Junction Tampa Chinatown Community Development Center Neighbor to Neighbor, Inc. Fort Collins Housing Partnership, Inc. Riviera Beach San Francisco NeighborWorks Southern Colorado Pueblo Neighborhood Housing & Development Coachella Valley Housing Coalition Indio Rocky Mountain Communities Denver Corporation Gainesville Community Housing Development Corporation Thistle Communities Boulder Neighborhood Housing Services of South Florida, of North Richmond Richmond Tri-County Housing & Community Development Inc. Miami Community Housing Improvement Program, Corporation Fowler Orlando Neighborhood Improvement Corp. Orlando Incorporated Chico Pensacola Habitat for Humanity, Inc. Pensacola Community HousingWorks San Diego Rural Neighborhoods, Incorporated Florida City

24 Tallahassee Lenders’ Consortium Tallahassee KANSAS Codman Square Neighborhood Development Corp. Tampa Bay Community Development Corporation CHWC, Inc. Kansas City Dorchester Clearwater Mennonite Housing Rehabilitation Services, Inc. Lawrence CommunityWorks, Inc. Lawrence Wealth Watchers, Inc. Jacksonville Wichita Madison Park Development Corporation Roxbury Neighborhood of Affordable Housing, Inc. GEORGIA KENTUCKY East Boston Atlanta Neighborhood Development Partnership, Community Ventures Corporation Lexington NeighborWorks Housing Solutions Quincy Inc. Atlanta Fahe, Inc. Berea NewVue Communities, Inc. Fitchburg NeighborWorks Columbus Columbus Frontier Housing, Inc. Morehead Nuestra Comunidad Development Corp. Roxbury New Directions Housing Corporation Louisville The Neighborhood Developers, Inc. Chelsea HAWAII The Housing Partnership, Inc. Louisville Urban Edge Housing Corporation Roxbury Hawaii HomeOwnership Center Honolulu Way Finders, Inc. Springfield Mutual Housing Association of Hawaii, Inc. Honolulu LOUISIANA Mid City Redevelopment Alliance, Inc. Baton Rouge IOWA Providence Community Housing New Orleans MICHIGAN Community Housing Initiatives Spencer Southern Mutual Help Association New Iberia Dwelling Place of Grand Rapids Neighborhood Finance Corporation Des Moines Nonprofit Housing Corporation Grand Rapids Habitat for Humanity of Michigan Lansing NeighborWorks Home Solutions Council Bluffs MAINE Kalamazoo Neighborhood Housing Services, Inc. Avesta Housing Development Corporation Portland Kalamazoo IDAHO Coastal Enterprises, Inc. Brunswick Lighthouse of Oakland County Pontiac NeighborWorks Boise Boise Community Concepts, Inc. Lewiston Metro Community Development, Inc. Flint NeighborWorks Pocatello Pocatello Kennebec Valley Community Action Program Northwest Michigan Community Housing Services Waterville Action Agency, Inc. Traverse City ILLINOIS Penquis Community Action Program, Inc. Bangor Southwest Solutions Detroit Hispanic Housing Development Corporation Chicago MARYLAND Mid Central Community Action Bloomington MINNESOTA Montgomery Housing Partnership, Inc. Silver Spring Neighborhood Housing Services of Chicago, Inc. Aeon Minneapolis Chicago Neighborhood Housing Services of Baltimore, Inc. CommonBond Communities St. Paul Baltimore NW HomeStart, Inc. Freeport Dayton’s Bluff Neighborhood Housing Services, Inc. Salisbury Neighborhood Housing Services, Inc. St. Paul The Neighbor Project Aurora Salisbury Midwest Minnesota Community Development St. Ambrose Housing Aid Center Baltimore INDIANA Corporation Detroit Lakes NeighborWorks Home Partners St. Paul LaCasa, Inc. Goshen MASSACHUSETTS One Roof Community Housing Duluth Pathfinder Services, Inc. Huntington Cambridge Neighborhood Apartment South Bend Heritage Foundation South Bend Housing Services, Inc. Cambridge Southwest Minnesota Housing Partnership Slayton Coalition for a Better Acre Lowell

25 MISSISSIPPI New Jersey Community Capital New Brunswick NORTH DAKOTA Hope Enterprise Corporation Jackson St. Joseph’s Carpenter Society Camden CommunityWorks North Dakota Mandan

MISSOURI NEW MEXICO OHIO Better Family Life, Inc. St. Louis Homewise, Inc. Santa Fe East Akron Neighborhood Development Beyond Housing, Inc. St. Louis Native Partnership for Housing, Inc. Gallup Corporation, Inc. Akron North East Community Action Corporation Tierra del Sol Housing Corporation Las Cruces Famicos Foundation Cleveland Bowling Green The Home Ownership Center of Greater Cincinnati, Westside Housing Organization, Inc. Kansas City NEW YORK Inc. Cincinnati Arbor Housing and Development Corning Homeport Columbus MONTANA Asian Americans for Equality, Inc. New York Neighborhood Development Services Ravenna NeighborWorks Great Falls Great Falls Chautauqua Home Rehabilitation and Neighborhood Housing Partnership of Greater Springfield, Inc. Springfield NeighborWorks Montana Great Falls Improvement Corporation Mayville Neighborhood Housing Services of Community Development Corporation of Greater Cleveland, Inc. Cleveland NEBRASKA Long Island, Inc. Centereach Neighborhood Housing Services of Hamilton, Inc. NeighborWorks Lincoln Lincoln Fifth Avenue Committee, Inc. Brooklyn Hamilton NeighborWorks Northeast Nebraska Norfolk Home HeadQuarters, Inc. Syracuse NeighborWorks Toledo Region Toledo Housing Assistance Program of Essex County, Inc. St. Mary Development Corporation Dayton NEVADA Elizabethtown Hudson River Housing, Inc. Poughkeepsie Neighborhood Housing Services of OKLAHOMA Southern Nevada, Inc. North Las Vegas Ithaca Neighborhood Housing Services, Inc. Ithaca Community Action Project of Tulsa County Tulsa Nevada H.A.N.D., Inc. Las Vegas Neighborhood Housing Services of New York City, Inc. New York Little Dixie Community Action Agency Hugo Neighborhood Housing Services of Oklahoma City, NeighborWorks Community Partners Rochester NEW HAMPSHIRE Inc. Oklahoma City Opportunities for Chenango, Inc. Norwich Affordable Housing, Education and Development, Rural Enterprises of Oklahoma, Inc. Durant Inc. Littleton PathStone Corporation Rochester CATCH Neighborhood Housing Concord RUPCO, Inc. Kingston OREGON Lakes Region Community Developers Laconia Troy Rehabilitation & Improvement Program, Inc. CASA of Oregon Sherwood NeighborWorks Southern New Hampshire Troy Manchester UNHS NeighborWorks HomeOwnership Center DevNW Springfield Utica NeighborImpact Redmond NEW JERSEY NeighborWorks Umpqua Roseburg Affordable Housing Alliance, Inc. Neptune NORTH CAROLINA Portland Housing Center Portland Housing and Neighborhood Development Services, Charlotte-Mecklenburg Housing Partnership, Inc. REACH Community Development, Inc. Portland Inc. Orange Charlotte Housing Partnership for Morris County Dover DHIC, Inc. Raleigh La Casa de Don Pedro, Inc. Newark Durham Community Land Trustees Durham Mountain Housing Opportunities, Inc. Asheville 26 PENNSYLVANIA TEXAS WASHINGTON Housing Development Corporation MidAtlantic Affordable Homes of South Texas, Inc. McAllen Community Frameworks Spokane Lancaster Alamo Community Group San Antonio HomeSight Seattle Neighborhood Housing Services of Greater Berks, Avenue Community Development Corporation Low Income Housing Institute Seattle Inc. Reading Houston NeighborWorks of Grays Harbor County Aberdeen NeighborWorks Northeastern Pennsylvania Scranton BCL of Texas Austin NeighborWorks Western Pennsylvania Pittsburgh cdcb come dream. come build. Brownsville WEST VIRGINIA New Kensington Community Development Fifth Ward Community Redevelopment Corporation CommunityWorks In West Virginia, Inc. Charleston Corporation Philadelphia Houston HomeOwnership Center, Inc. Elkins Foundation Communities Austin PUERTO RICO NeighborWorks Laredo Laredo WISCONSIN Ponce Neighborhood Housing Services, Inc. Ponce NeighborWorks Waco Waco Housing Resources, Inc. Milwaukee Puerto Rico Neighborhood Housing Services, Corp. Nueces County Community Action Agency Santurce Corpus Christi Impact Seven, Inc. Rice Lake Tejano Center for Community Concerns Houston Neighborhood Housing Services of Southwest RHODE ISLAND Wisconsin, Inc. Richland Center NeighborWorks Blackstone River Valley Woonsocket UTAH NeighborWorks Badgerland Kenosha ONE Neighborhood Builders Providence NeighborWorks Mountain Country NeighborWorks Blackhawk Region Beloit West Elmwood Housing Development Corp. Home Solutions Provo NeighborWorks Green Bay Green Bay Providence NeighborWorks Salt Lake Salt Lake City WYOMING SOUTH CAROLINA VERMONT Wyoming Housing Network Casper Origin SC North Charleston Champlain Housing Trust Burlington Downstreet Housing & Community Development SOUTH DAKOTA Barre GROW South Dakota Sisseton NeighborWorks of Western Vermont West Rutland NeighborWorks Dakota Home Resources Deadwood RuralEdge Lyndonville Windham & Windsor Housing Trust Brattleboro TENNESSEE Affordable Housing Resources, Inc. Nashville VIRGINIA Chattanooga Neighborhood Enterprise, Inc. AHC Inc. Arlington Chattanooga Better Housing Coalition Richmond Eastern Eight Community Development Community Housing Partners Corporation Corporation Johnson City Christiansburg HomeSource east tennessee Knoxville United Housing, Inc. Memphis

27 NeighborWorks America’s Leadership (as of March 2, 2020) Board of Directors Senior Staff Michelle Hudgins Senior Vice President, Public Relations Martin Gruenberg Lee Anne Adams Board Chair of NeighborWorks America Senior Vice President, National Initiatives Kirsten Johnson-Obey Senior Vice President, Appointive Director, Andy Blomme Public Policy and Legislative Affairs Federal Deposit Insurance Corporation Vice President, Public Policy and Legislative Affairs Tiffany Lawrence Michelle Bowman Senior Vice President, Human Resources Board Vice Chair of NeighborWorks America Jayna Bower Vice President, National Partnerships Kevin Morris Member, Board of Governors, Federal Reserve System Senior Vice President, Wayne Bowman Organizational Assessment Grovetta Gardineer Senior Vice President, Senior Deputy Comptroller for Bank Supervision Policy, Information Technology and Services Marco Moses Senior Vice President, Procurement Office of the Comptroller of the Currency Michael Butchko Valerie Navy-Daniels J. Mark McWatters Vice President, Business Intelligence Services, Corporate Strategy and Impact Senior Vice President, Resource Development Board Member, National Credit Union Administration Brooke Finn Matt Newsome Brian D. Montgomery Vice President, Leadership, Evaluation and Senior Vice President, Acting Deputy Secretary & Assistant Secretary Peer Learning, NeighborWorks Services Group Financial Planning, Analysis and Contracts for Housing, Federal Housing Commissioner, Frances Ferguson Donald Phoenix U.S. Department of Housing and Acting Vice President, Regional Vice President, Southern Region Urban Development National Real Estate Programs John Santner Officers Tayna Frett Regional Vice President, Midwest Region Senior Vice President, Paul Singh Marietta Rodriguez Administrative Services and Facilities Vice President, Community Initiatives President & CEO Randy Gordon Senior Vice President, Joan Straussman Brandon Susan M. Ifill NeighborWorks Services Group Regional Vice President, Northeast Region Executive Vice President & Chief Operating Officer Maggie Grieve Yonas Tessema Rebecca Bond Vice President, Success Measures Senior Vice President, Controller Executive Vice President & Chief Financial Officer Tasha Harris Kate Titford Senior Vice President, Deputy General Counsel Rutledge Simmons Vice President, Program Operations, Office of the COO Executive Vice President & Tina Trent Acting Senior Vice President, General Counsel/Corporate Secretary Lisa Hasegawa Regional Vice President, Corporate Strategy and Impact Frederick Udochi Western Region Tonya Tyler Chief Audit Executive Karen Hoskins Vice President of Operations, Vice President, National Homeownership National Initiatives Programs and Lending Kathryn Watts Senior Vice President, Field Operations

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